Joey Coleman answers the question: Do you think that customers will take advantage of our empathetic approach? i.e. the customer is aware of the situation and will seize the opportunity.

Joey Coleman is the Chief Experience Composer at Design Symphony, a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, non-profits, government entities, and Fortune 500 companies.

Bob is the co-founder and director of Intelligent Disobedience Leadership in Australia. Bob specialises in advanced leadership techniques

Denise Lee Yohn is the go-to expert on brand leadership for national media outlets, an in-demand speaker and consultant, and an influential writer.

Shep Hyken is a customer service and customer experience (CX) expert, an award-winning keynote speaker and New York Times and Wall Street Journal, bestselling author.

Jeffrey Gitomer is an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development

Join the distinguished Wharton Professor Jonah Berger and myself to learn how to be  Catalyst.

Micah Solomon is a hands-on customer service consultant, keynote speaker, and trainer, and one of the world's leading experts on customer service, company culture, and the customer experience. Considered to be “the customer service turnaround expert,” he’s been named by The Financial Post as “The New Guru of Customer Service Excellence.”

www.michaelvirardi.com

We are very fortunate to be joined by Jim Kalbach, the Chief Evangelist, of a San Francisco company that has managed to close a $118 million Series B round of funding in August 2020.  Lots of people are visual learners, and with many people working remotely now, it is not as easy to collaborate. Enter MURAL. Mural has defined itself as the leading visual collaboration platform and that helps companies accelerate the adoption of imagination at work and beyond work.  If you are a facilitator, business unit manager or simply an entrepreneur that wants to plan, brainstorm and evaluate outcomes, this is an episode you can't miss out on.

Seán, is no stranger to success. He is a Professor of Marketing and Change Management at one of the top business schools in the world, IMD Business School, and also the Dean of IMD MBA.   Seán has just released his new book, "The Customer Copernicus" (https://www.thecustomercopernicus.com/), and we are very fortunate to be amongst the first to discuss about it. The book is centered around how to become - and stay - customer-led.

We are every fortunate to host Nicolle Paradise on the eleventh episode of The Customer Experience Show™.  Nicolle is a SaaS (Software as a Service) executive with over fifteen years of experience architecting, measuring, scaling, operationalizing, and transforming rapid-growth organizations. Her expertise in Client Outcomes (Customer Success, Client Experience) has delivered revenue growth to global startups and multi-billion-dollar organizations, yielding measurable value for clients, profitability for shareholders, and inspiring employees.  Nicolle is a Board Advisor and Investor, the former Head of Audience Experience @ TEDx San Francisco (now, a New Yorker), and has traveled to all 7 continents.   She finds Antarctica chilly and intends to be the first person to win a game of Uno from space!

Joey Coleman is the Chief Experience Composer at Design Symphony, a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, non-profits, government entities, and Fortune 500 companies.

Stavros Ioannou is the CEO at Grant Thornton Cyprus