“You can’t train 100%, 100% of the time.” This is one of my own quotes that I strongly believe in and I took it from time spent in my sporting career. This quote also applies to business and how I think you should be treating your team. What I mean by this is if you push your staff members too hard, you will get the opposite result of what you wanted. It’s easy to take for granted what your employees do for you and your business so showing appreciation goes a long way. I like to create what I call a ‘done time’, where you and your team might finish a little earlier in the day as a reward for the hard work they have completed throughout the day. This token of gratitude has a major effect on your employee’s work, especially if they don’t expect it. Nurturing mental health and looking after our wellbeing has become a huge part of modern-day life. This applies to when we are at work as well. Neglecting this and letting stress consume people, not only feels awful but will hit your business hard in ways you might not expect. Is there anything you can do to improve your team’s attitude to work? Tune into this episode today if you want to get more from your team.   KEY TAKEAWAYS Pushing your employee or team too far can have the opposite effect that you desire. Are you doing anything to your team to make them more stressed out? Ask yourself this question and look at what you can do to reduce stress levels for people. Think about the language you are using towards your team. Language is extremely important. Consider that how you say something might not be how it’s received.   VALUABLE RESOURCES Leadership Revealed Podcast John Paul Business Coaching   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

In this special episode, John talks to Founder and CEO of The Behaviour Company, Anne-Maartje Oud. For 20 years, Anne-Maartje Oud has been a behavioural advisor/consultant, trainer, chairwoman and keynote speaker. She is the CEO and founder of The Behaviour Company based in Amsterdam, customising personal development programs for companies and organisations worldwide. Anne-Maartje Oud specialises in creating better working environments, developing better interpersonal skills and more effective communication. Her focal point is creating awareness within organisations by focusing the attention of managers, executives and teams on effective (non-verbal) communication, behavioural issues, leadership and influence. During this interview, John and Anne-Maartje talk about emotion vs logic in conversations, how non-verbal behaviour helps with negotiations and so much more. We really hope you enjoy this episode as much as John enjoyed the interview. You can follow Anne-Maartje’s and The Behaviour Company’s social channels through the links below. Website - https://www.behaviourcompany.eu/ LinkedIn - https://www.linkedin.com/in/annemaartjeoud/ Twitter - https://twitter.com/annemaartjeoud   BEST MOMENTS “If you do not address difficult behaviour, it starts to simmer and rot.” “Taking up space is better than just diminishing yourself and being very small.”   VALUABLE RESOURCES Leadership Revealed Podcast The Agency Roadmap Members Website    ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Mindset Coach and Founder and CEO of InspirEngage International, Melody Hossaini. Melody launched her social enterprise, InspirEngage International, way back in 2009 and has since gone on to take the company global. As a personal growth expert, she helps to inspire and motivate people, developing them to be their best. She appeared on the BBC’s ‘The Apprentice’ in 2011 (making it to week 10 out of 12) and was the first social entrepreneur to appear on the show. She has also spoken on her own TED talk as well as writing for Forbes, Huffington Post and The Guardian – quite the CV! During this interview, we talk about building a strong mindset and how young we should start with this, why women are sometimes seen to hold themselves back in business and so much more. We really get into it and Melody provides a lot of useful information on these topics. With that being said, I hope you enjoy the episode!This show was brought to you by Progressive Media

In this special episode, John talks to Founder and President of The Body Language Institute and New York Times best-selling Author, Janine Driver. Janine is a body language expert and a true leader in her field. She has a wealth of experience and has spoken at four different Tedx Talks, she is a body language contributor for the NBC Today show in America and is an award-winning keynote speaker. She has also taught people within the FBI, CIA and New Scotland Yard. A very impressive bio! During this interview, Janine provided some fascinating tips on how to spot easy tells when people are being honest and dishonest and gave some great famous examples of this. Janine also talked about her “Am I W?” formula and the ‘behavioural fingerprint.’ Tune into this episode for a very insightful conversation on body language and how to read people.   Website - https://janinedriver.com/ Instagram - https://www.instagram.com/newbodylanguage/?hl=en Facebook – https://www.facebook.com/JanineBLI/   KEY TAKEAWAYS Your behavioural actions can be a massive tell. Be conscious of not only what you are saying but what you’re doing. Ask yourself if you know how your staff members like to receive praise. Read and understand their body language. This will help you to keep them a part of your team.   BEST MOMENTS “When people feel they matter and belong, cooperation is strong.” “If you can keep people to the four-year mark, it’s unlikely that they’ll make more money by leaving.”   VALUABLE RESOURCES Leadership Revealed Podcast The Agency Roadmap Members Website    ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

You might be wondering what a neghead is but don’t worry, I do go into it in the episode!! The reason for the title of this episode follows a lot of feedback I received on social media after I posted this topic online. People were messaging me and asking for advice on how to deal with negative people in their lives. Now, I’m no agony uncle but I do have some experience! With that being said, I wanted to discuss it further in this podcast episode. We all know some people who can be a drain on our time, resources and knowledge and we might even be letting them do it without realising it. This can be dangerous to our own mental health, and we must do something about it. During this episode, I provide advice on how to deal with negative people and why you need to take action ASAP. Do you think people are taking advantage of you? Give this episode a listen if you’d like some advice on what to do about it.   KEY TAKEAWAYS Don’t just surround yourself with ‘yes’ people. You need honesty and sometimes brutal honesty, as long as it’s coming from a good place.   BEST MOMENTS “It doesn’t matter what the relationship is, it’s the effect that the relationship has on you that you’ve got to be careful about.” “The one thing in life that we can’t make more of is time.”   VALUABLE RESOURCES Leadership Revealed Podcast John Paul Business Coaching   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

The title of this episode is something many of us struggle to answer. In this episode, John shares his top tips on when exactly enough really is enough. In business, we always feel like we need to keep going but have you asked yourself if you are following your original business plan? Have you deviated from it and is that affecting your business in a good or bad way? Are you doing enough? Tune into this episode to find out how and when to know enough is enough.   KEY TAKEAWAYS Make sure you analyse everything you’re doing. It’s important you follow and stick to your business plan and revisit it when necessary.   BEST MOMENTS “When you’re in the middle of an opportunity or when you’re running a business, you’ve got to follow a plan.”   VALUABLE RESOURCES Leadership Revealed Podcast John Paul Business Coaching   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

Are you always honest with yourself and others? In this episode, John provides advice on how to deliver brutal honesty and why it is important to be able to do this. John recently wrote an article on this subject and how brutal honesty needs to come from yourself as well as other people. If you can be honest with yourself, this will allow you to take less positive feedback on board as well, making you a better, more well-rounded person. Who doesn’t want that! “The definition of success is getting knocked down seven times and getting up eight.” John talks about how this quote has helped him over the years. Hearing criticism from someone can feel like you are being knocked down, but you must get back up, deal with it and maybe implement the feedback into improving. If you’d like to learn how to deliver brutal honesty and what it means to hear it yourself, take 15 minutes out of your day to listen to this episode.   KEY TAKEAWAYS We must learn to take criticism on board. Don’t be offended by it. It can be difficult to be brutally honest with someone but if you are carrying it out in a non-confrontational way and have their best interests at heart, then go for it.   BEST MOMENTS “There are two places where brutal honesty needs to come from. One is yourself and two is from others.” “If you’re honest with yourself, it helps you take criticism or take that feedback from others.”   VALUABLE RESOURCES Leadership Revealed Podcast John Paul Business Coaching   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

Do you need to brush up on specific areas of your business? Are you even qualified in that area? In this episode, John provides his 5 top course topics you should be covering to help you and your business. As well as other topics, John talks about the importance of learning the ins and outs of finance and how to make sure you are on top of it. Are you speaking to your accountant on a regular basis? This will help you. John also discusses why understanding the legal side of your business is one of the biggest things you need to get to grips with. There are so many courses out there available to you so why not take advantage of them? It can only benefit you and your business. If you’d like to be a qualified expert in your business but don’t know where to start, give this episode a listen. You won’t regret it!   KEY TAKEAWAYS Take a step back and look at you and your business. See which specific areas you need to improve on. There are a lot of courses out there available for you to improve.   BEST MOMENTS “A lot of companies go bust because of cash flow issues not profitability issues, which again is very important when you’re trying to run a business.” “Whatever business you are in, having a very good understanding of the law will massively help you. Contract law is absolutely super important.”   VALUABLE RESOURCES Leadership Revealed Podcast John Paul Business Coaching   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

Here we are… The first episode of 2023!! With a new year in mind, John wanted to touch on something that tends to be in a lot of people’s new year resolutions and that is how to be more productive. During this episode, John provides 3 tips on what you can do to have a better, more effective year. He talks about a specific phrase he uses, “No agenda, no attender”. A phrase that makes a lot of sense when talking about valuing time more than anything else. This episode will have several parts to it, with this being the first, so follow in sequence for all of John’s tips. Are you looking to be more productive in 2023? If you’d like to be more productive and effective this year, give this an episode a listen.   KEY TAKEAWAYS Don’t waste your own time. It’s too valuable. Especially in growing your own business. Be selfish with your time. Be strict about your diary and scheduling. Be realistic with your meetings and how much time you have. Don’t forget to include down time in your diary as well.   BEST MOMENTS “We all can get better at this. Myself included. We all like to think we’re efficient and effective but if we look at ourselves in the mirror and we’re brutally honest, then I imagine if you’re anything like me, there are some improvements that you can see.” “Don’t feel obliged just to take a meeting for taking a meeting’s sake. Make sure it’s going to add value to you, your business and where you want to take your business.” “If it isn't in the diary, it doesn’t get done.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Senior Lecturer in Consumer Behaviour and Retailing, Dr. Amna Khan. Dr. Khan uses her consumer and retailing knowledge to provide regular commentary to national, international and regional media outlets, providing interviews to BBC Breakfast, ITV and others as well as giving her expert opinion on Channel 5 retail documentaries. In short, she certainly knows her stuff! During this episode, Dr Khan provides insight into recent changes in consumers’ behaviour due to the pandemic, how social media has changed the way we shop, why the Build-To-Rent sector is growing amongst younger people and so much more. Do you want to know why your customers make the decisions they do? Tune into this episode for a very insightful conversation on this topic. Dr Khan's Website - https://dramnakhan.co.uk/Dr Khan's YouTube channel - https://www.youtube.com/@dramnakhan350Dr Khan's Twitter – https://twitter.com/Dr_Amna_Khan   KEY TAKEAWAYS Make use of digital tools and technology to showcase your agency. Social media has played an enormous part in how we shop so make sure you’re utilising it to its fullest potential. People want an experience when they shop for a product. Tap into that and create that great experience for them. What would you want to see and experience when looking at your services or products? BEST MOMENTS “The way to become more efficient is to think about how the digital aspects are going to streamline your processes and make things more efficient, time-effective, cost-effective, save you money and save that new buyer, new renter, new seller money too.” “In other ways that we might see internet or tech coming into the sphere of Estate Agents, might be, what I’m seeing in retail, is the use of augmented reality or virtual reality.” “Consumers have changed their value set during the pandemic. They started to reflect and reconsider what was important to them and sustainability was one of the key things that come out.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

This is a slightly different episode to what you might expect. John describes this one as a ‘self-promo’ episode, talking about some of the content in his upcoming online course which has been created by John to help agency owners fully understand the business fundamentals that make the biggest difference to every successful business. During this episode, John touches on some of the topics he will be presenting on in the course, such as budgets and finance, creating a winning team culture and how to make yourself redundant. We are likely looking at a difficult time over the next 12 to potentially 24 months and this course will help you to get ahead on these areas before we start a new year. During the course, you will also hear from John’s accountant, where they will have an in-depth discussion on budgets and finance. This is one not to miss out on! For more information about the online course taking place on Thursday 1st December 2022 and how to book your place, click the link below: https://agencyconsulting.lpages.co/own-a-business-in-2023/#tickets   KEY TAKEAWAYS Individuals are not as strong as a solid, well-working team. Creating that winning team culture is very important.   BEST MOMENTS “The reason most people don’t have a budget, is pretty much because they don’t feel comfortable with the numbers. They don’t feel as though they understand it.” “If people feel they’re being left out or they’re not being communicated to, then descent can set in. People can feel as though they’re not part of the team and if they’re not part of the team, that’s when little side groups and little cliques form.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John speaks about a popular phrase that he lives by, “How you do the little things is how you do everything.” The little things in life count. They can tell you a lot about a person, how they treat people, how they think etc. Things that we consider to be little and less important can also be hard for a lot of people to do but you can work them into your day. After all… they still need to be done! John starts the day with a freezing cold shower. Not the most enjoyable way to start the day but the benefit he gets from it, out ways the minute it takes to have the shower. John built this into his routine and does this every day because it helps him start the day right. This is a little thing, but it makes a difference. It’s worth doing. Here, John provides advice on how you can work to build the little things into your daily routine. You’d be amazed by how much this well help you. Could you improve your routine? Tune into this episode if you want to work on this area of your life.   KEY TAKEAWAYS Doing the little things well means you can do the bigger things better.   BEST MOMENTS “If you don’t exert that trust and you don’t have that trust ability and you’re not trustworthy, then other people aren’t going to be loyal to you. They’re not going to like you.” “When you say you’re going to do something, no matter how small, no matter how tedious, whatever it is, make sure you do it.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

In this episode, John talks about how he deals with juggling multiple projects at any one time and even provides 6 useful tips on how you can do it better. This is something that we must deal with when we own a business. It can be very difficult to give enough time to people when there are a lot of people you need to speak to or a lot of projects you are managing. So, where do you start? John talks about having clarity of thought and how this helps you to prioritise and compartmentalise as well as how writing several lists will assist you in managing your time better. How are your project management skills? Do you need to improve? Tune into this episode to find out how you can juggle those projects with more ease.   KEY TAKEAWAYS Don’t sweat the small stuff. If a project doesn’t need your input, don’t get involved just to be involved.   BEST MOMENTS “Control the controllables. Don’t worry about stuff outside your comfort zone. Don’t worry about stuff that you’ve got absolutely zero influence in.” “Nobody, and I mean nobody, consistently makes good decisions under pressure or under stress. It doesn’t happen. Cooler heads must prevail.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

In this episode, John addresses one of the questions he is most often asked. ‘How do you have so much time to get everything done?’ It can often seem that way. The truth is it’s all about time management, or as John likes to refer to it as, priority or choice management. You can choose what you spend your time doing and ultimately what you consider to be the most important thing to get done. Plan your time wisely but don’t tie yourself into your diary. John talks about delegation and how he has done this in his business as well as being efficient and effective with your time. Do you struggle with productivity? Tune into this episode to listen to why choice management is important for you and your business.   KEY TAKEAWAYS As a business owner, now what to get involved with and what to stay out of. This is all part of time management and using your own time effectively.   BEST MOMENTS “It’s all about finding people that you trust.” “Once you have that ability to hand things over, i.e. To delegate to people, then you can concentrate, and you can go on to something else.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John wanted to talk about something he hasn’t spoken about much before in the podcast…leaving a legacy. Many people get into business for the here and now and don’t always think about the long game. What are your goals with the business? What will happen to the business when you’re no longer around? We need to think about these things. John talks about the meaning of legacy, generational wealth and how to successfully pass on the torch to your next generation. Are you thinking long term? Tune into this episode for advice on how you should be teaching your children to take over the business…successfully.   KEY TAKEAWAYS Preparation is key. Leaving a business legacy to your children means you must teach and prepare them for things they will come up against in life. No one will be as passionate about your business as you. However, if you can pass on the torch successfully and show the next generation why the business is important, you will get somebody who is as closely passionate about it.   BEST MOMENTS “I do believe that the reason we should get into business, is to leave a legacy, as well as the here and now.” “I would rather leave my kids nothing but have them prepped enough in life so that they can go and make their own career. They can forge their own path in life.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Selling Sunset cast member and luxury Real Estate Agent, Maya Vander. Maya has been working in real estate for nearly 10 years and has certainly worked hard to get to where she is. First working in retail, Maya eventually got her real estate license in Los Angeles and worked in 2 other brokerages before starting at The Oppenheim Group. It took 2 years working at The O Group for Maya before Netflix came calling and Selling Sunset was born, a number 1 hit show on Netflix. During this episode, John and Maya talk all things real estate, the differences between the UK and US markets, Selling Sunset and Maya’s very own training course available for agents. They also talk about personal branding, a subject John talks about a lot on the podcast. Do you need advice on how to build your brand? Tune into this episode for a great conversation on brand building, luxury real estate and, of course, Selling Sunset!   Follow Maya on Instagram - https://www.instagram.com/themayavander/ Visit Maya’s website - https://mayavander.com/ Check out Maya’s real estate training course - https://maya-vander.mykajabi.com/successful-real-estate-agent-course   KEY TAKEAWAYS You must be patient and invest time and money in yourself to build your brand. Don’t give up.  If you start to lose motivation, work on your mindset. Is there an activity you can do to get your motivation back? Maybe door knocking or cold calling. Something relevant to your industry. BEST MOMENTS “Real estate looks fun and easy but there are a lot of issues in every property and clients are very emotional. You have to be creative. You have to know how to give answers to your clients.” “When you start your business, it’s like ok you have your name, but who are you?” “Building your own brand is honestly very important and it took me 10 years to decide I wanted to build my own brand.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Letting Agent and expert property mentor, Katrina Jones. Katrina has a fascinating story. After making the decision at the age of 19 to sell her car, quit her job, change her name, and book a one-way ticket around the world, within 5 years’ time she would become an international award-winning Sales and Marketing Manager in Melbourne. Quite the turnaround! She later returned to the UK and got into the property industry. Through a lot of hard work, she discovered her passion and went on to build her own business. John and Katrina have been working together for a few years. Through working together, Katrina managed to systemise her own business within 3 months - a HUGE achievement! During their time together, Katrina talks about Rent to Rent – what it is and how she got into it. Katrina also talks about how much systemising her business made a huge difference to her life and the process of selling her business and what criteria she had for selling. Katrina is currently in the final stages of the handover period with the buyers and is looking forward to having more freedom and time to travel. Are you looking to systemise your business? Tune into this episode for a great conversation on the process of systemising a business.   Follow Katrina on Instagram - https://www.instagram.com/katrina_jones_01/ Visit Katrina’s website - https://katrinajones.uk/   KEY TAKEAWAYS If you’re selling a business, be confident in your decisions and why you’re selling. Don’t doubt yourself. Learn to let go. Don’t be afraid to let others take the reins.   BEST MOMENTS “When you’ve got the right mentor and when you’ve got a really solid goal, it’s happening or it’s happening. You’re just unstoppable.” “This is one of the things I learned during the process of systemisation, and it was a really uncomfortable lesson for me, and it was realising that there are a lot of people out there that will do things a lot better than I can. There are a lot of people out there better, smarter, more experienced in certain aspects and I think letting go of the incredibly limiting belief that I had to be the smartest person in the business otherwise no one would respect me. I had to be constantly in control otherwise things might fall apart. When I learned to completely let go and let people make the mistake and then correct it, I’d be like oh my god, they’ve done it better.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

In this special episode, John talks to CEO, Author and Consultant, Marlene Chism. Marlene is a very interesting person. She is a seasoned speaker, advisor and is widely recognised as the leading US authority on stopping workplace drama. John knew Marlene would be a great fit for the podcast because her knowledge will speak to a lot of you who might be struggling with workplace drama and its impact on the office culture. During their time together, John and Marlene talk about how to deal with conflict in the workplace, the significance of facing it head on and how to get better at having these uncomfortable conversations with your team. Marlene is also here to talk about her new book, From Conflict to Courage. This is her fourth leadership book and one not to miss out on. Her book provides exercises, examples, and expert guidance to foster ‘conflict capacity’ stop workplace drama and deal fearlessly with difficult issues. Marlene’s techniques show leaders how to increase leadership clarity, identify obstacles and reduce resistance to conflict. Are you a good communicator? Are you struggling with your team? Tune into this episode for an in-depth conversation on dealing with conflict in the workplace.   Follow Marlene on LinkedIn - https://www.linkedin.com/in/marlenechism/ Visit Marlene’s website and order her new book - https://marlenechism.com/   KEY TAKEAWAYS You must face conflict head on and as early as possible. Don’t pass the book. When it comes to dealing with workplace conflict, staff should know exactly who to come to for help and feel comfortable to do so. Everyone needs to feel confident and comfortable at work. If there any unresolved issues, this will affect the whole working environment and other staff members.   BEST MOMENTS “Understand that conflict itself is not the problem. The real problem is mismanagement. So, if mismanagement is the problem, once we learn how to identify conflict and manage it differently, then we just get to be better leaders, have better lives, that improves every facet of our lives.” “There’s no conflict unless there is inner conflict first.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about the importance of recognising that you do, whatever role you are in, work in sales. A scary topic for some but John provides some extremely useful advice on how to improve your confidence in selling. It’s tough in real estate right now. Things aren’t happening as quickly as they used to and we need to do whatever we can to get the work in. Through John’s own coaching business, he has found that a lot of people say they are an agent but don't work in sales. To put it simply, this is NOT TRUE! Sales sounds scary to a lot of people but it really doesn’t have to be. You just need to work on some key things to improve quickly. For John, it has been about practice. During this episode, John says that role play has helped him to become more comfortable when selling, which in turn improves your own confidence in how you approach these situations. How confident are you in selling your service and/or product? Tune into this episode if you want to learn how to improve your self-confidence and become a better salesperson.   KEY TAKEAWAYS Everyone is in sales. Whatever role you are in, you are selling something. Put yourself out there. Try public speaking if the opportunity arises. This improves your selling confidence quickly.   BEST MOMENTS “Every interaction we have with the general public or somebody that may want to buy or use our product or service, then we have to sell ourselves”. “If I’m not prepared to put in the hard graft and become uncomfortable in certain situations, I do not get to moan and twist when I don’t get the business in”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Teacher, Coach and Author, Nicholas Janni. Nicholas has a fascinating background. His father was a world-famous film producer, and his mother was one of the first women to gain a scholarship to Oxford University. An impressive family indeed but Nicholas certainly worked extremely hard to get to where he is today. With early influence from his father, Nicholas began his first career in the theatre and worked as a Theatre Director for 20 years. He later left the theatre, creating a consultancy which grew and grew and continues to work with Executives around the world today. Nicholas now teaches at two of the top business schools in the world, University of Oxford’s Saïd Business School and the IMD Business School in Switzerland. He has also taken a leap out on his own and has now written a fascinating book entitled ‘Leader as Healer’. Nicholas’s book, ‘Leader as Healer’, argues that an urgent upgrade is needed in how managers must think and practice leadership. The type of leadership that Nicholas discusses in his book is necessary in a post-COVID world. During this episode, John and Nicholas talk about the importance of introspection, the existing toxicity in many current leaders and how we are moving forward with this with a new type of leadership. John even follows a live teaching practice from Nicholas! Do you use healing to help you lead? Tune in to this episode for a great conversation on modern day leadership. Follow Nicholas on LinkedIn - https://www.linkedin.com/in/nicholas-janni-976b3817/ Visit Nicholas’s website - https://www.nicholasjanni.com/ Order Nicholas’s book, ‘Leader as Healer’ - https://www.nicholasjanni.com/book-leader-as-healer/   KEY TAKEAWAYS It is important to be present in the moment with people. It can make the biggest difference. If you are a leader and you are running a stressful meeting, are you confident enough to recognise this type of environment and are you comfortable enough to address it and relieve the tension and anxiety in the room?   BEST MOMENTS “Most people have no idea what real listening means for instance, because real listening involves all of my faculties. Not just my thinking. Not just my speaking”. “In essence, I talk a lot about doing and being and we’re absolutely over-dominated by doing. We’ve lost a sense for the most part of being”. “When you’re in the presence of a leader who is really present, first of all you feel listened to. You feel received. That's priceless”. “If you’re not curious about people, don’t be a leader”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John delves into the significance of reading and why this task helps to create stronger leaders. John is an avid reader himself (as you’ll know from previous episodes) and has a sizeable library of great books. Reading has helped John to improve on many of his existing traits, including how to communicate better, empathy, critical thinking, and other areas. John touches on how reading can make you a better, more well-rounded person, using Winston Churchill as an example of how reading changed John’s original belief on him. Whether you own a business, manage a team or are a part of the workforce yourself, reading will help you. The skills that John talks about in this episode are vital in being a great team leader and becoming a better communicator. How many books per month do you read? Tune into this episode if you want to learn how reading can improve your mental health and make you a better person.   KEY TAKEAWAYS Reading creates a stronger mindset. When reading and learning about a specific topic, read from different perspectives and authors. This helps to develop unbiased and informed opinions. Reading expands your vocabulary and communication skills. You will likely come across words you haven’t heard before or don’t know the real definition of. You can then go away and learn about these words and start to use them in your everyday life.   BEST MOMENTS “The more you read, the more information you will retain and the more you will actually know”. “Reading a lot of books on different topics, also makes you more interesting”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Executive Confidence Coach, Beth Hope. Beth is a true expert in her field. She is a qualified coach and has a MSc in Psychology and neuroscience of mental health. During their time together, John and Beth talk all things confidence, how to achieve a higher level of confidence and the art of ‘active listening’. Beth states on her website that confidence underpins everything we do. This is very true. In our personal and professional lives, we all possess a certain level of confidence. We also deal with internal monologues and inner critics that can get the better of us in situations that we wish weren’t happening. Beth provides some fantastic advice and tips on how to deal with your inner critic. This is honestly a great conversation and John took a lot away from the interview with Beth and you will too. If you are working on self-improvement and want to boost your authentic confidence, this is the episode for you. How confidently fit are you? Tune in to this episode for an informative chat on boosting your confidence at work.   Follow Beth on Instagram - https://www.instagram.com/andhopelifecoaching/ Visit Beth’s website - https://www.andhope.co.uk/ Email Beth - beth@andhope.co.uk   KEY TAKEAWAYS A big misconception is people think you either have or you don’t have confidence. We all possess a level of confidence. You need to ask yourself how confidently fit you currently are and what you can do to train yourself to be more confident. See failure as an opportunity to learn and to grow. Without missteps, it’s hard to keep climbing.   BEST MOMENTS “Fundamental to coaching and I’ve been asked ‘What’s the most effective tool?’ and all of that, and my answer is always going to be active listening, and I think the key to that is active”. “I always say with clients and through the coaching process, is structure or any of these things that we work on, it’s about creating a climbing frame not a cage”. “Everyone always likes to tell you that buying and selling houses is one of the most stressful kinds of life experiences that we go through, and you have the opportunity to make that calm for someone as much as possible”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about why values are extremely important in business. After all, these are the things that will drive your business forward. There are many times in life, both in business and in your personal life, when a lot of things come down to our values. In business, recruiting is an important time to make sure the applicant has the same values as you and your business. John’s business value is simple…’Be Better’. Short, straight to the point and more importantly exactly what John wants and needs from people. One of many good tips that John provides is to not have too many values. Between 1 and 3 is good. Do you have your business values in line and does your staff work by them? Tune into this episode for advice on what you should be doing to deal with your business setbacks.   KEY TAKEAWAYS You cannot pick and choose your values. They are part of who you are. Values must come from the top of the business down.   BEST MOMENTS “When you have values, it allows you to make better, more controlled, more accurate decisions, which are true to you”. “If somebody is not performing but they’ve got the right values, it’s worth putting that extra effort in to upscale them, give them the training and development because we know the values are going to be there once they’ve fully scaled, fully trained and developed”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about the teachable moments he came across throughout his sporting career and how he applied these teachings to business. John has enjoyed a career in several sporting fields, even training with world-class UFC champions. John has also interviewed brilliant Rugby players and coaches for the podcast. He has managed to not only personally learn from sporting failures but has spoken to experts who have done the same. During this episode, John talks about the areas of business wins and failures that can run parallel to sporting wins and failures. He also talks about how you can learn from these, with help from some of John’s Facebook group members. Tune into this episode for some potential teachings you can take away!   KEY TAKEAWAYS Put the HARD work in. The physical and mental hard work. Learn from your failures and put those teachings into practice. Don’t just sit on them.    BEST MOMENTS “There is absolutely no substitute for hard graft”. “Every single successful person gets up earlier than the average person”. “The fitter you are, the longer you can work”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about the often-disruptive scenario of dealing with setbacks in business and how to make sure you address them correctly. Unfortunately, dealing with setbacks is something we all come across, in both our personal lives as well as business. Unless you are walking around wrapped in bubble wrap, this really does hit us all. John provides some useful advice, even talking about things he has gone through, on what you can work on to make sure you identify these problems and take the first steps in dealing with them correctly. One step being that you can learn and deconstruct your business issues. Do you know anyone and/or are able to trust anyone to help you with your setback? Tune into this episode for advice on what you should be doing to deal with your business setbacks.   KEY TAKEAWAYS Don’t let things spiral out of your control. If you have a setback, deal with it head on. There is nothing wrong in asking for help or advice.   BEST MOMENTS “If you’re not looking at it positively, guess what you can’t do. You can’t find solutions to it”. “Negativity never solves a problem”. “There is absolutely no point in having issues or problems, if you’re not going to learn from it”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John provides useful advice on how to grow your business with world class basics in place. We all know that for self-improvement, you have to have the basics nailed. John addresses some of these basics, such as consistency, not compromising and many more. ‘Embrace the change’, a phrase that John talks about in this episode, shows how important it is to embrace grit and determination and use them as tools in your arsenal. Do you have your basics in place? What are your non-negotiables? Tune into this episode for John’s top 5 tips for making your business a success with world class basics!   KEY TAKEAWAYS It’s all in the hard work you put in and how you should turn up for yourself every day.   BEST MOMENTS “Being successful is not easy but also being successful is not difficult”. “You can’t have a day off when you want to be the best”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this first episode of 2022, John talks about how to make this year your best one yet. Most of us do it every year where we say, "This is going to be my best year" or "This is my year". *Pause for eye roll!* Well...it can happen, and it will if you really want it to. During this episode, John talks about planning for success and the steps you need to put in place to achieve your 2022 goals. As part of your planning, John addresses the importance of ‘marginal gains’, a term used to demonstrate little improvements you can make in your business and yourself, leading to bigger things. John also provides some of his own tips and examples of what he did last year to improve the business. Some of which you may like to adopt and implement in your own strategy. For all agents out there, we can't exactly predict what the market is going to be like this year, but you can get ahead to BE the market. Are you hoping to have a better 2022? Tune into this episode to listen to the first one of the new year and hear how you can make this year the best one yet.   KEY TAKEAWAYS Plan, plan, plan. Be specific with what you want in your business and even set short term goals to have a great 2022. It’s important to work on yourself, physically and mentally. This will make a big difference to you, and you can count it as part of your marginal gains.   BEST MOMENTS “If we do the little things, those little marginal gains, we’ve got such a good chance of making 2022 the best year possible”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John delivers some great news…a new business has just been acquired! This is always an exciting time and John goes into detail on how the deal was found, how the deal was negotiated and what the deal means – some tips and advice you will be able to take away with you! Obviously, John can’t go into too much detail, but he does provide you with some great behind the scenes information. Acquisitions are a big part of John’s business strategy, and he even explains in this episode that although organic growth is great and does happen, pushing forward and acquiring a business is the way to go and what you should focus more on. Are you looking to buy a new business? Do you want to improve your negotiation skills? Tune into this episode to hear the announcement as well as what you can do to work on your acquisitions in 2022 and beyond.   KEY TAKEAWAYS Don’t just rely on organic growth to grow your business. Put yourself out there and push forward with doing it your way.   BEST MOMENTS “Acquisition is a real, real big way and a quick way to get where you need to be, if you’re looking to grow and scale your business”. “If you want to buy businesses in 2022, you need to start making yourself known”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John provides some great advice on how to deal with pressure. Pressure comes to us in many ways and in different parts of our lives. It can be hard to deal with but there are things you can do to avoid this. We are now approaching the festive time of year which means many Agents are finding it difficult to sell because people are less likely to buy properties. During this episode, John tells you what you could be doing better to reduce levels of stress and pressure. He talks about how to create lists of things to do and how to re-order what you consider priorities. This will make a major difference to your day. John also talks about how it’s important to learn from dealing with pressure and how after you’ve gone through something like that, you should take time to sit back, reflect and ask yourself what you can do to avoid it in the future. Are you under pressure in your business? Tune into this episode for some sound advice on what you should be doing to deal with pressure.   KEY TAKEAWAYS Remember to take regular breaks in between working through a list of things to do. Don’t push yourself too far. Be realistic. Do you have the resources, the staff etc. to complete all you need to do in a certain amount of time? If not, don’t push yourself too hard. You will burn out very quickly.   BEST MOMENTS “If you’ve got a list of 10 or 15 things as some of you may well have, if not more, there’s no point just sitting down there and just working like a spartan and being a little bit of a martyr just working through it. You’ve got to take regular breaks”. “Control the controllables and accept the rest”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Leadership Strategist and Coach, Sile Walsh. Sile specialises in inclusion and leadership, with a background in coaching psychology and organisational development, and over 10 years working with clients across a number of sectors both nationally and internationally with clients in the USA, UK, and Europe. Sile helps to create more inclusive working environments, supporting change management, leadership development, inclusion and diversity, and organisational development programmes. Sile was voted in the top 10 coaches in Dublin by Influence and Digest and has spoken on a number of stages. During their time together, John and Sile talk about the different types of leadership, how men and women are rewarded differently in leadership positions and how we are moving away from the traditional face of leadership – a great in-depth conversation on this subject! Is your business “ageing out” of its current leadership team? How effective is your leadership strategy? Tune in to this episode for a great back and forth on leadership and inclusivity.   Follow Sile on Twitter - https://twitter.com/SileWalsh1 Visit Sile’s website - https://www.silewalsh.com/about Watch Sile’s leadership videos - https://bit.ly/3ESACnJ   KEY TAKEAWAYS It is important to lead by creating environments where people can thrive. You must evolve as a business and not ignore when certain areas within it need improving. Leadership is about others. You lead through others performance.   BEST MOMENTS “Inclusive leadership is learning how to include people, utilising your leadership, so that you can help people bring all of themselves in, bring their diversity, that you may not know about”. “Inclusion is an evolution of how we interact with each other and how we engage within society”. “What we’re seeing now is that there is an expectation from leaders to honour how they’re leading and what the success they’re creating is, rather than taking ownership for it”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about the similarities and differences of sales and marketing, why they should work so closely together and even provides some great advice on creating the best strategies and marketing plans. Having a strategy in business is vital. The most vital perhaps. You need to know where you want to go with your business and a strong strategy will help you do this. John has spent a lot of time concentrating on these areas of the business in the last few years. He knows how important these areas are to get your brand message out there. Do you know your demographic? What does your current strategy REALLY do for your business? Tune into this episode for some sound advice on what you should be focussing on.   KEY TAKEAWAYS The differences between sales and marketing are quite subtle and closely linked. Communicate effectively and consistently.   BEST MOMENTS “It doesn’t matter if you’re in car sales, if you’re a Double-Glazing Salesman or even an Estate Agent, if you get your message right and you get it out to your target audience, then it is going to bring in the leads”. “The message is more important than the medium”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Speaker, Teacher and Author, Peter Docker. Peter has a unique take on leadership and comes with a wealth of experience. His new book is called ‘Leading from the Jumpseat: How to Create Extraordinary Opportunities by Handing Over Control’, which is a fantastic guide to learning and being able to hand over control – something John has spoken about in previous social media posts and podcast episodes. Within Peter’s new book, he delivers the message that leadership is about lifting people up and giving them the space, they need so that, when the time is right, they can take the lead. For this book, Peter draws on his 25-year career in the Royal Air Force, and over 14 years spent partnering with businesses around the world, Peter's goal is to inspire others to Lead from the Jumpseat. Peter is also co-author of Find Your Why, with global sales of over 420,000, and previously a founding Igniter at Simon Sinek Inc. During their time together, John and Peter talk about the importance of content and context, letting go so your team can thrive and Peter even talks about a very dramatic moment when in was in a life-or-death situation and faced with a very tough decision. Tune in to this episode for a great back and forth on all thing’s real leadership.   Also, Peter’s new book is available NOW so don’t forget to make your purchase! Click the links below to learn more about Peter and to order your copy of the book. Follow Peter on Instagram - https://www.instagram.com/peterdocker/ Visit Peter’s website - https://www.whynotunlimited.com/ Buy Peter’s book - https://smarturl.it/gypw4g   KEY TAKEAWAYS It’s ok not to be the smartest person in the room. Be willing and open to listening to your team and even accepting whey they have the best answer when you don’t. Be clear to every member of your team what you stand for.   BEST MOMENTS “We’ve got a lot of things that separate us in this world, between countries, nations, cultures, whatever. There’s so much more that is common between us, and I think that’s what I’ve learned the most, travelling the world and meeting people”. “When we’re in situations where we don’t know the answer, where it’s unknown territory, then what guides us is what we stand for, what we believe in and what commitment we have”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John provides his top 5 tips on how to grow and scale your business. There is so much that goes into growing and scaling a business and narrowing it down to John’s top 5 things was a challenge. These tips will allow you to understand the path you need to take to successfully do this. John places a strong importance on getting feedback from your staff – good and bad. Accepting the feedback and suggestions from your staff, although sometimes hard, will make a difference to where you want to drive the business. Are you open to new ideas? Are you willing to accept change in order to benefit the business? Tune into this episode for John’s advice on what you should be doing to drive your business forward.   KEY TAKEAWAYS Being open to change is very important. If it’s not your idea that is the best idea, that’s ok. It’s about getting your business to where it needs to be. Take time to understand your staff’s ideas about the business.   BEST MOMENTS “If you’re not open to change or suggestions, forget it”. “From little acorns, great oaks grow”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Founder of Brandable & Co., Sallee Poinsette-Nash. Sallee is one of the UK’s leading people-brand experts and on a mission to make business more human. Her company, Brandable & Co. is an award-winning agency specialising in personal, career and leadership brand strategy and development. Sallee describes herself as an “introvert who loves people”. She has over 20 years of high-level business and brand building experience, gained from CEO and COO positions, international project delivery, brand strategy and advisory board roles to a high-profile client list. Sallee was named one of the ‘Top 12 Women to Watch’ 2020, one of Sifted's ‘Top Ten European start-up influencers’ as well as being listed as one of the '14 most important start-up influencers in London' 2018 – VERY impressive! In this interview, Sallee provides useful information on how to grow your social media following, the importance of testing, measuring, and tweaking your strategies, becoming more confident in business as well as so much more. Tune in to this episode for a great back and forth on all things marketing and personal vs corporate branding. Social media promotions and links: Brandable & Co.  LinkedIn: https://www.linkedin.com/company/brandableandco/ Instagram: https://www.instagram.com/brandableandco/ Twitter: https://twitter.com/brandableandco Free resources link (as mentioned in this episode): https://www.brandableandco.com/guides   Sallee Poinsette-Nash LinkedIn: https://www.linkedin.com/in/salleepoinsettenash/ Instagram: https://www.instagram.com/salleespeaks/ Twitter: https://twitter.com/salleespeaks   KEY TAKEAWAYS Pick collaborators wisely. Associate with brands that have established trust, and this will help to grow your audience/client base. Don’t hide behind your corporate persona. People like to hear from people – not a robot!   BEST MOMENTS “You are human, so act like it” “If you can’t find your answer, ask your audience” “Testing and measuring and continually tweaking is so important”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John provides some helpful advice on how to avoid and get out of a rut. Following listener feedback John received on the previous episode of dealing with overwhelm and burnout, John wanted to elaborate further on this subject and what to do when these emotions have already hit you. One thing John stresses is to not aim for perfection – it doesn’t exist! Putting 1 foot in front of the other is what you need to do to get back on track in reaching your goals. John talks about physical and mental health and why these are extremely important to get you where you need to be. Do you struggle to carry on when times are hard? Do you need to reassess your goals? Tune into this episode for John’s advice on what you can do to get back on track.   KEY TAKEAWAYS Recognition and acceptance are important. These will help you to take action. Break your goals down. Turn them into smaller, weekly goals. Make them realistic and achievable. Look after your physical and mental health and wellbeing. This is very important.   BEST MOMENTS “Perfect is unattainable”. “If you can have manageable, little, mini goals and you can look at them and aim towards them, quite often and every week, every month, every quarter, then again that will help you get out of your rut”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about his previous experiences with burnouts in business and how to avoid these pitfalls. A lot of people’s mental health has taken a toll during the several lockdowns we have all experienced, but it is good to know that there are things we can all do to combat burnouts and take time to recharge. John talks about how improvements in his physical fitness have helped him to feel better, both physically and mentally, and how this has contributed to more productive working days. Finding a routine also helps you to stay on track and avoid overworking yourself. It is also important to remember that taking time for yourself is important, so don’t forget to take those holiday days off work! Tune into this episode for John’s advice on what you can do to avoid burnouts.   KEY TAKEAWAYS Holidays are very important. Take the time for yourself that you need. Having a strong team and leader in your business whilst you are away on a break, will enable you to switch off. Don’t find an excuse to check your work emails!   BEST MOMENTS “If you don’t love what you do, then you need to have a long hard think about is it right for you? because again, if you don’t enjoy it, that burnout phase is going to come a hell of a lot quicker”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John provides some helpful advice on how to be more organised and productive if you want to run a business. As a CEO, John has a lot to focus on, plan and structure into his working weeks and things can change at the drop of a hat. Learning to adapt to these situations and changes is vital if you want to work effectively with other people. Highly organised people make sure they find time somewhere in their day/week to get the important jobs done. However, this is a skill not everyone finds so easy. There are tools out there to help you improve and become a much more organised and productive person. You just have to know where to look! John touches on some of the tools and apps he uses to help him plan his projects, including CRM systems such as Asana. These systems can have a massive impact on the way you work and ensure you finish tasks before they are due. Tune into this episode for John’s advice on what you can do to change bad habits.   KEY TAKEAWAYS Using a CRM system will greatly benefit you in structuring your days, weeks, and months. Be prepared. Have a backup plan in case something goes wrong with your project. This will save you time.   BEST MOMENTS “The vast majority of people are not being realistic”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about the importance of protecting your own time and why you should be obsessive about it. John talks about the power of no and how using this word can greatly benefit your time management skills. It is impossible to be all things to all people. It is something many of us strive to be, but you only end up spreading yourself too thin. As a boss/business owner/entrepreneur, in most cases you can and SHOULD delegate tasks to the right people. This can only free up your time to get on with the important things you need to do. Listen to this episode for John’s advice on how to protect your own time.   KEY TAKEAWAYS You need to put a lot of time into a project to be able to systemise and recruit effectively. Entrepreneurs and CEO’s have to be real experts at time management.   BEST MOMENTS “If you chase 2 rabbits, you won’t catch either”. “If you’re doing too many deals or you’re doing too many things or whatever it is, then you’re not going to be able to give the best version of yourself and your ability into anything”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Olympic gold winning Rugby Sevens coach, Ben Ryan. Ben is the most successful men’s Rugby Sevens coach in the world and the only coach to win continental, world, and Olympic titles – how amazing is that! Ben has been working at the top end of international sport for over a decade. Many of you will have heard of Ben’s name and his story is nothing short of amazing. After working as a professional rugby player, Ben’s eventual move to Fiji saw him coach the Fijian 7s team to winning gold at the 2016 Rio Olympics. Ben was later named Ratu Peni Raini Latianara in Fiji, became Chief in the province of Serua, and was awarded the Companion of the Order of Fiji, the highest order attainable on the Islands. There are even talks about having his story made into a film! During John’s time with Ben, they talk about Ben’s remarkable sporting career, his well-received book, ‘Sevens Heaven: The Beautiful Chaos of Fiji’s Olympic Dream’ as well as leadership parallels between sport and business. Tune in to this episode for a great back and forth on all things sport and leadership. Follow Ben on Instagram - https://www.instagram.com/benryan7s/Listen to ‘The Ben Ryan Podcast’ - https://benryan.co.uk/podcast/#episodesVisit Ben’s website - https://benryan.co.uk/Buy Ben’s book - https://www.amazon.co.uk/Sevens-Heaven-Beautiful-Chaos-Olympic/dp/1474608272/   KEY TAKEAWAYS It’s important for everyone in the team to have a say. Values are extremely important. Creating values and the right working culture changes the way people work. Work hard together to achieve a common goal. Trust in people’s abilities and you can achieve anything.   BEST MOMENTS “Our competence levels were high, but our culture kept everyone in tow. Not one got too big-headed, and no one would run away with any thought that they were better than they were”. “Be a leader that you can still win when you are not there”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about the importance of personal branding and how to do it the right way. John’s own business motto is, “Build a business to create a life”. This description is extremely well suited to John’s coaching business, and it is also very memorable – a well-executed piece of branding. Confidence is key to building your brand but if taken too far, it can come across as arrogance. John discusses the importance of social media and how to correctly use it to elevate your expert status and come across the right way to your audience. Social media is a great tool but can also come with setbacks such as receiving negative comments. John talks about how to protect your brand in these less than fun situations! Basically, consistency is key! Listen to this episode for John’s advice on elevating yourself and your brand.   KEY TAKEAWAYS You must know where to draw the line when posting on social media. Take the good with the bad.   BEST MOMENTS “You can’t have all the good things that come along with personal branding and not take a little bit of responsibility of the negative things that come along with it”. “You can’t help all people all the time by elevating your personal brand”. “You’ve got to be very, very astutely aware of you being watched 24/7, 365”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Journalist and Estate Agent Content Creator, Jerry Lyons. Jerry runs the ‘Estate Agent Content Club’, a company which makes the lives of independent estate agents much easier! With a career spanning from a market stall trader to an award-winning journalist, Jerry has a lot of experience and talks about how his company has managed to raise thousands of pounds for charity. John and Jerry talk all things content, including blog writing and how Jerry’s background in journalism works for the content club. Jerry also has a new podcast which he talks about during the episode. Tune in to this episode for an interesting (and funny) chat on creating content.   KEY TAKEAWAYS Look after people. If you have a business, you obviously need to make sure the staff are trained to do the job. Also consider their wellbeing as part of their role. Be prepared to accept that people won’t reach their potential and your business won’t reach its potential if you don’t invest in the people.   BEST MOMENTS “People are people. It doesn’t matter what position they are; they want to feel appreciated and just told you’re doing a really good job”. “Train them so they could leave. Treat them so they won’t”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Valuations Manager and property expert, Tom McGee. Tom runs an estate and lettings agency in Tameside, Manchester and has been in business since May 2007 – just before the credit crunch! Tom provides some insight on what it was like to set up a business during this time and his experience on setting a specific type of work culture. John and Tom talk about recruitment policies, biggest learning curves in business as well as what it’s like to work with family. What will the future look like for agents and client’s needs as we move out of the Coronavirus pandemic? Tune in to this episode for the answer to this as well as a fantastic conversation on property, business, systems and processes.   KEY TAKEAWAYS Stand out from your competitors. Ask yourself what you can provide a client that no one else can. Don’t let your standards slip when training new staff. Make sure you have processes in place so that when new people join the team, they understand that to do early on. Work hard but always work smart.   BEST MOMENTS “People are by far, head and shoulders, more important than systems. If you have the right people, they will write the systems for you”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks to Lecturer, Author and former Police Officer, Derek Gaunt. Derek has a wealth of experience in negotiation and has adapted his career into training people around the world, instructing businesses on how to apply hostage negotiation practices and principles to their own industries. Derek’s book ‘Ego, Authority, Failure’ covers how to use emotional intelligence like a hostage negotiator to succeed as a leader. Derek provides advice on making negotiations an easier experience and how using the ‘CAVIAAR’ acronym, will help you to succeed in these tricky situations. Do you want to learn actionable techniques to build trust-based influence? Tune in to this episode for a fantastic conversation on using emotional intelligence to improve your negotiation skills. Buy the book ‘Ego, Authority, Failure’ – https://www.amazon.co.uk/Ego-Authority-Failure-Intelligence-Negotiator/dp/164137182X Follow Derek Gaunt on Instagram – https://www.instagram.com/derekmgaunt/   KEY TAKEAWAYS Negotiations can be difficult but go into those situations with curiosity and a willingness to learn. Having an ego is not necessarily a bad thing – as long as it’s checked. Don’t use it to take advantage of others or to satisfy your own insecurities.   BEST MOMENTS “They look at negotiation as an ordeal, as opposed to an adventure. That little shift in mindset is huge”. “Every conversation that you go into with your counterpart, you need to go in assuming that you have something to learn”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John addresses the question ‘Are you working hard?’ This is a question many of us ask ourselves. It is also a question we sometimes don’t want to answer. Making plans for the future is a great thing to do but it is important to know that a lot of effort may need to be put in, in order to achieve those goals. John provides his own 3 tips which are crucial to becoming more productive and making the most out of your day. Are you reaching your goals? Do you work hard enough? Listen to this episode for John’s advice on becoming more productive.   KEY TAKEAWAYS It’s all about finding a good work/life balance that works for you. Don’t overwork but find your best way of working.   BEST MOMENTS “Make sure whatever you decide to do, put it in your diary”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about how to create a winning culture in a working environment. There are many theories and books out there on this topic and John has created and implemented a winning culture mentality into his own business. John provides some insight on how he has done this and what you can also think about doing. A great piece of advice John provides is to make sure your company values are created and followed to the letter. Choosing 5 values is a good number to remember and uphold. What are your company values? Are you part of a winning work culture? Listen to this episode for John’s advice on creating that winning environment.   KEY TAKEAWAYS Supporting everyone in your team is vital. This is an important part of creating a winning culture. Don’t hold people down. Reward and recognise fairly. Think about creating business perks, such as an extra paid birthday day off. This can mean a lot to people.   BEST MOMENTS “When you ask for people’s opinion, it makes them feel wanted. It makes them feel though their opinion matters”.   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John shares some of his own stories on how he has previously handled feedback, both positive and negative. Most of us, if not all, have received negative feedback in some way. There are effective ways to give feedback but also constructive ways to receive it and what we choose to do with it. It’s no good to receive feedback and advice and not act on what areas you can improve. Do you handle feedback well? Do you take negative feedback personally? Listen to this episode for John’s advice on handling feedback and what you should do with it.   KEY TAKEAWAYS Look at feedback logically and analytically. Don’t take negative feedback personally. Listen to your staff’s requests. It is vital to act on the feedback you receive from them and it will ultimately instil confidence and loyalty to your business.   BEST MOMENTS “Feedback truly is a gift if you look at it in a certain way. It is the only way that you are going to improve.”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks with current professional rugby player and Founder and CEO of People’s Captain, Greg Bateman. A former member of the Harlequins academy system, Greg went on to play for the likes of Leicester Tigers and Exeter Chiefs before signing a deal with the Dragons in September 2020. During an already busy time for Greg, he then launched People’s Captain, a craft beer company with the idea of improving social connections and starting conversations. People’s Captain is on a mission to raise £1m for positive mental health initiatives and in this episode, Greg shares his own personal mental health struggles. Greg discusses his experiences with public speaking and how the skillset required for rugby applies to other areas of life and business, such as growth mindset, discipline, teamwork and much more. Tune in to this episode for a great conversation and to find out which rugby players Greg enjoyed working with. Head to the People’s Captain website (link below) and use the discount code JP10WHYAYEMAN for 10% off your craft beer purchase. Follow Greg on Instagram – https://www.instagram.com/gregbateman/ Follow People’s Captain on Instagram - https://www.instagram.com/peoplescaptain/ People’s Captain website - https://peoplescaptain.co.uk/   KEY TAKEAWAYS Don’t limit yourself to just learning from people within your industry. Speak to other people. Taking risks can really pay off. If you are looking to better yourself, focus on improving your weaknesses as well as your strengths.   BEST MOMENTS “The best captains I’ve played for, are continually striving to better than themselves”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks with British Author and Journalist, Joel Levy. Joel has written over a dozen books including ‘Why We Do the Things We Do’ and his latest book ‘Meltdown’ investigates and recreates the dramatic events behind the most notorious nuclear accidents in history. Joel is also an expert in the fields of science and psychology. Joel is fantastic at making complex issues accessible to everyone and in this episode, Joel talks about key areas of psychology in business, such as inbuilt cognitive bias and emotional intelligence. What motivates us? How do we be more productive? Tune in to this episode for a great conversation around these questions and what areas of psychology you can tap in to, to learn more about yourself. Buy the book ‘Why We Do the Things We Do: Psychology in a Nutshell’ - https://www.waterstones.com/book/why-we-do-the-things-we-do/joel-levy/9781782437857 Buy the book ‘Meltdown: Stories of nuclear disaster and the human cost of going critical’ - https://www.waterstones.com/book/meltdown/joel-levy/9781787394995   KEY TAKEAWAYS Being fully engaged in your work will bring you a great sense of fulfilment. Having a good level of emotional intelligence, will get you far in business and dealing with people.   BEST MOMENTS “The more that you are able to understand your own emotions and thoughts, then the better able you are to regulate them and the more effective you are going to be as a person”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk            This show was brought to you by Progressive Media

In this episode, John shares his 6 tips on how to stay focused and stay ahead of the competition. John often talks about having the right mindset in business and how maintaining the focus needed for this is vital. Being focused and determined is something that John prides himself on and although it can be easy to become distracted, in this episode John uses the SMART acronym to show how you can stay on track. Do you get distracted too easily? What do you do to stay focused? Listen to this episode for John’s tips on staying on track to reach your goal.   KEY TAKEAWAYS Focus, determination and consistency leads to better results. Time off is important. You need to take a break to re-charge.   BEST MOMENTS “Without planning, we don’t know where we are going to get to. We’re not going to be efficient” “The fitter you are, the more focused you are”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this special episode, John talks with British entrepreneur and Founder and CEO of BEYOUROWN, Samanah Duran. Samanah founded the BEYOUROWN brand with women in mind, a digital media and news company advertising for women in business. She is a Forbes 30 under 30 honouree and is best known for her work within female entrepreneurship. In this interview, Samanah shares her thoughts and experiences on personal branding and what she believes it takes to be a good leader. Tune in to this episode for a great back and forth on branding and building your own business. Follow Samanah on Instagram - https://www.instagram.com/samanahduran Follow Samanah on Twitter - https://twitter.com/Samanahduran BEYOUROWN website - https://beyourown.org/ KEY TAKEAWAYS Building your brand takes time and it is important to choose the right avenues for you when it comes to branding and building your business. Having confidence in your brand improves your value.   BEST MOMENTS “It’s just about helping the next generation of female entrepreneurs” “Whatever it is you want in life, you have to work for it” “If you get it too easy, you just don’t value it”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about the art of negotiating and how to act under pressure. John provides his top 10 tips on negotiating from a position of strength and how you can implement these techniques into your strategy. Do you have a structure for negotiating? What tips do you have for negotiation? Listen to this episode for useful advice on how to work on your negotiation skills.   KEY TAKEAWAYS Try and find common ground with the person you are negotiating with. This helps to build a good working relationship.   BEST MOMENTS “Listen twice as much as you talk” “The more times you are in a negotiation, the better you will become at negotiating” “If you want something, just ask for it”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk            This show was brought to you by Progressive Media

In this episode, John talks about why it is important to consider recruiting early when building your business. In the early stages of growing his own business, John initially did all of the work himself and soon found that this inhibited growth. John provides a personal short story on the potential lost opportunity cost of working hard in your business and not trying to systemise yourself out of it. Do you really want to grow your business? Are you willing to invest in others? Listen to this episode for John’s tips on getting to where you should be.   KEY TAKEAWAYS Invest in people early One of the first positions you should be thinking of hiring for is a Bookkeeper You have to support who you recruit   BEST MOMENTS “Recruit as early as possible, based on the operations of the business” “When you let go, you can focus your energy and time” “You can’t grow your business, or you can’t have opportunities, or you won’t be able to maximise out on those opportunities, if you are working in the business. So, this is why you need to recruit as early on as you can in the business”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John talks about the differences between a CEO and a boss and why you should be aiming to be the CEO. If you are truly focussed on taking your business to the next level, it is important to understand the differences and what this can mean for your company. CEOs are inspirational and motivational figures. To be a CEO, you need to be strategic and have the right mindset. You also need to have a great understanding of your business, even the things you are not directly involved with. What does a CEO do? Do you understand your staff? Listen to this episode for John’s tips on getting to where you should be.   KEY TAKEAWAYS Becoming a CEO requires grit, determination and hard work CEOs are great communicators and know how to empower people   BEST MOMENTS “I start with the end in mind” “In all my sporting career, my best performances, my best wins, were when I was under pressure” “A good CEO will always give their staff the reward, but a good CEO will always take the criticism”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk            This show was brought to you by Progressive Media

In this episode, John talks about why, for him, reading has played a vital part in building his business and what benefits this has given him and can give you. Reading can be a very enjoyable and relaxing experience and it also allows you to expand your mind and creativity. Can you make time to read? Do you prefer reading a physical copy of a book or listening to the audio version? Listen to this episode for seven reasons to read more.   KEY TAKEAWAYS Take the time to sit down for even 15 minutes to read some of a book. It can help to reduce stress Reading improves your general knowledge   BEST MOMENTS “One of the reasons my business is where it is, is because of reading” “One of the worst things you can do is skim through a book”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk            This show was brought to you by Progressive Media

In this episode, John Paul talks about why people get offended and how not to fall into the traps of becoming offended. With five simple tips on how to avoid this, John provides great insight on this subject and how thinking positively can lead to leaving this negative feeling in the past. Why can’t people deal with things with positivity? Why do we have to have those negative days? Does being offended effect you? Listen to this episode for advice on how to overcome certain triggers.   KEY TAKEAWAYS Don’t hold yourself back If you are not in control of your emotional triggers, it will throw you off your game We can only give what we can give   BEST MOMENTS "The worst kind of offence is when people act offended on behalf of other people” "Life is a marathon, not a sprint”   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John Paul discusses whether you, as the business owner should train your staff yourself, or whether you should employ others to coach and develop them for you. Have you got the time, can you afford to, who should you delegate to?All these questions and more, John goes into great detail. Listen to this podcast to discover the price you would pay if your staff are not properly trained.   KEY TAKEAWAYS If you are not giving your staff goals, you are not motivating them The only thing you're in complete control of, is the effort you put into something You must to be consistent in your training   BEST MOMENTS "No-one becomes the best overnight, you have to put the theory into practise" "If you're in the position where you are the trainer, give it everything you've got"   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries.  The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John Paul talks through his 10 differences between a good and bad manager, discussing the effects that a bad manager can have on your business and team morale.  By knowing the difference between the two types of manager, you can improve the way in which your business is managed; increase staff retention, improve staff accountability, and make your life easier as a business owner.   KEY TAKEAWAYS Make sure that your manager shares the same values as you do A good manager will be able to have those difficult conversations when needed A good manager will be proactive rather then reactive   BEST MOMENT "Don't feel threatened if your staff are closer to your manager than to you, so long as the hierarchy of the business is followed to the benefit of the business - that's all that counts"   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries.  The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John Paul gives his guide to the types of meetings which he finds most valuable anyhow he runs his business to great effect. John gives the lowdown on morning huddles, weekly meetings and SMT (senior Management Team) monthly meets as well as discovering tips for nipping any time-wasters in the bud!   KEY TAKEAWAYS Meetings ensure that you and your staff will refocus, with the increased routine and good habits. It's the little things that effect how you run you business, as well as your personal life. Meetings must be efficient and effective with actionable results. If your staff don't understand how your business makes money, you can't expect them to make money for you.   BEST MOMENTS "If you say what you're going to do, you're twice as likely to do it" "Don't be afraid to share figures and finances with your team"   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries.  The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode, John Paul looks at the benefits of having a Business Partner. John speaks of overcoming the main reasons people may have for not wanting a partner, by looking at the positive aspects.  Hear about Johns experience with previous Business Partners (the good bad and ugly) and way the his business runs today with his new partners.   KEY TAKEAWAYS What is your vision?  What do you want for your business, yourself and your family? With a business partner, you share both the risk and the reward Trust builds up over a period of time Understand what went well, and what didn't, so next time an opportunity presents itself, you don't miss out   BEST MOMENTS "If you want a truly systemised business, you'll have to let people in at some point" "You don't have to have a business partner, but you do need trusted people"   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and Letting Agencies in the North East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries.  The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode John Paul talks about when it is time to let go of your non-performing staff.   In all of my years of coaching and mentoring, I have never known of an occasion where a member of staff has been let go of too soon, but many occasions where a non performer has been kept hold of for too long. This episode will discuss the 4 main reasons for keeping hold of a bad staff member, and how to overcome them, listen in and find out more.   KEY TAKEAWAYS Why do companies hang on to staff for too long? The worst thing that you can do is keep hold of a non performing member of staff in the business You or other staff members will have to pick up the non performers duties whilst they are still in the business, which will be extremely demotivating for everyone else You are always in the driving seat You should always hire slow, fire fast   BEST MOMENTS "Don't accept mediocracy'" "How does it look to your colleagues when you keep hold of a non performing member of staff?" "Have you done everything that you can to support the member of staff on their journey?  If not, you will encounter the same problem again"   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business. John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

John Paul is talking about branding – the topic that regularly divides opinion. Should all promotion be around an individual or should it be the profile of the organisation that dominates? John explores the negatives and positives for both personal and corporate branding and shares how his organisation is moving forward and why the choices they have made work. This episode will help any business owner clarify what will be the right choice for their business, listen in and find out more.   KEY TAKEAWAYS Personal branding We all like dealing with people. As a customer, we want the salesperson who is knowledgeable, pleasant and makes us feel special – as if we are the only customer they have Personal branding works really well with face to face sales because you can build an emotional connection. If branding is built around an individual and they later leave, there will be a significant impact for the business owner and company. If something negative happens for a personal brand it’s your personal reputation that suffers. Corporate branding Organisations can secure new business because of their name and reputation. If a company has longevity people feel it can be trusted. Even though people will have changed inside the business, if the corporate brand has built a reputation over time this will be a factor in consumer choice. It can be perceived that a corporate brand moves more slowly and lacks the connection, the personal touch. We are trying to put the person forward as the property expert,  supported by the corporate structure.   BEST MOMENTS ‘I didn’t buy my Mac because of the salesman I bought it because of the company’ ‘People like dealing with people’ ‘I didn’t buy my house because of the person selling, I liked the house’ ‘There  can be security and comfort around a corporate image’   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business. John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this fascinating episode, John is with his Managing Director Adele Crocker. They discuss Adele’s journey from her promotion to branch manager when John bought the estate agency she was working for through to her current role as MD. John saw something in Adele early on and she has grown into and been hugely successful in the roles she has undertaken at the Castledene Sales & Lettings culminating in her current role as Managing Director. John and Adele reflect on the critical importance of alignment in values and vision when you are working in unison to maintain and develop a successful business. As an empire builder for John taking on an MD was about stepping away from the day to day so he can extend and build further, listen in and find out how Adele helps make this happen.   KEY TAKEAWAYS When I took on the manager role I knew there was a job to do. I was managing colleagues I had previously worked alongside It’s a skill set to be able to nurture the change in the relationship with others and understand it. Moving to area manager and managing other leaders brought different challenges but was easier because I had been managing a very successful branch so I already had credibility. The aspirational branch managers were keen to find out how I had achieved the success as a branch manager, they wanted to know how and what they needed to do in their own branches to achieve the same level of success asking how is she bringing new business? How does she retain staff? How does she develop new staff and how is she operationally effective? For those who felt threatened by it – I spent time explaining my role was about making them the best they could be and the best their branch could be. Those who didn’t stay were those who were managers because they had the most experience not necessarily because they were good leaders. When you are moving very fast as an entrepreneur you have to bring other people in, otherwise, you cannot continue to move forward at pace. You’ve grown into letting go and I’ve grown into taking more on You can only let go in a business when you have the systems and processes in place, the generic people in place and a leader. It’s about having the opportunity to grow and having your boundaries challenged One of the most important attributes of a leader is the ability to enable and empower others to grow. The trust element is a vital requirement in a business relationship. Working with a visionary is about keeping up and when required slowing down the pace so the most effective foundations can be put in place. When you employ a Managing Director to run your business you don’t want to be involved in the day to day running of your business. A meeting every month to discuss different branches,  Key Performance Indicators along with profit and loss gives an accurate and informed overview. When your values are aligned and you have a high level of  trust, you are able to work effectively in unison It’s not just about giving someone the title it’s about enabling them to flourish in the role. You can get it right the majority of times if you put in the due diligence With any change, it’s about getting others on board and making people feel a part of what’s going on is key. The clearer and more transparent you are the more people are part of the change and the easier it is.   BEST MOMENTS ‘All I ever look for is growth’ ‘I was a natural leader before having the title – when people had a problem they came to me and it was me who would be pushed forward to speak with managers when needed’ ‘I realised I needed tough love when I took on the role people liked me, from working with me but they didn’t respect me’   VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business. John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk   This show was brought to you by Progressive Media

‘Dealing with setbacks is a part of business’  As John Paul works towards his new Agency Roadmap membership site, for letting agents and estate agents going live he reflects on the reality of setbacks in different forms being part of business, whatever your industry.  The bigger you become the more you are going to mess up but the real key to any situation or set back is having a plan about what you do and how you respond.  John shares in detail the effective and productive steps you can take in response to any situation that will consolidate your role as a leader and ensure you achieve the greatest long-term benefit, listen in and find out more.     KEY TAKEAWAYS  In business life, there are always setbacks.  The vital part of any setback is what we do and how we put it right when a setback happens.  Stay calm, thinking emotionally will mean you will make an emotional response and decision.  It’s vital to think through the problem calmly and logically.  Deal with the immediate aftermath, as a leader you need to be seen as dealing with things. Not doing anything or stepping back will de-position you as the leader.  Formulate an ABC plan and have a short term, midterm and ultimately long-term solution in place in response to the situation.  Having more than one possible plan will give you an advantage and mean you are well prepared when dealing with the situation.  Think of the worst possible scenario for that situation and plan for it.  PSB – Problem, Solution, Benefit, Whenever there is a situation or problem there will be multiple ways it can be solved  The first solution you come up with may not result in the best long-term benefit       Always have a solution but always understand what the benefit is.     BEST MOMENTS  ‘Clear your head – be logical don’t think with emotion’  ‘In business, cool heads will always prevail’  ‘Having systems and processes are great but everyone will still mess up on a regular basis’     VALUABLE RESOURCES  Leadership Revealed Podcast     ABOUT THE HOST  John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.  John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.     CONTACT METHOD  https://www.facebook.com/agencyconsulting/  https://www.linkedin.com/in/john-paul-14167211/  https://twitter.com/TheLHAExpert  johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

Business people usually have to do extra hours and do things that non business owners don’t have to do so it can be hard to get your friends and family to support you. So in this episode John explains 5 things you can do to get your family and friends on board and support your business rather than create resistance.   KEY TAKEAWAYS You have to accept it’s not always going to work. People aren’t always going to agree with your choices but you and they have to accept that you’re not going to agree. This doesn’t mean accept that they’re actively trying to tell you and prove to you that you’re wrong. Have rules and stick to them. Create a routine so that you can make time for the little things that mean a lot or do things that you enjoy or need to do. This can help to build a good healthy work life balance too. Make time for the little things. Little things can often mean a lot to other people. Spend time with the people who love you, don’t buy them. Show people the benefits of you having a business. Don’t buy them but show them what it can bring you by creating amazing memories. Share your dream with your family. Explain to them what you’re trying to achieve. If someone’s not bothered about it then they’re probably not the right person for you to surround yourself by.   BEST MOMENTS ‘There’s a big difference between someone who supports you but doesn’t agree and someone who is actively going out of their way to prove that your choice is wrong’. ‘Politely agree to disagree’. ‘Acceptance is a big part of a relationship’. ‘If that’s what you want then do it’. ‘Treat the with your time not your cash.’   VALUABLE RESOURCES Leadership Revealed Podcast   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business. John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

In this episode John is discussing the importance of not working too hard, this can seem counter-intuitive but when you are working hard and trying to grow a business you must take the time out to recharge so that you are able to continue on successfully towards the goals you have set. As someone with extensive experience as a business owner, John knows what it’s like to do it the wrong way as well as the right way. For the first 3 years he was in business he didn’t take any holiday and experienced all of the challenges that not taking the time out to recharge brings. Listen in and find out why not working too hard benefits both you, your business and your employees.    KEY TAKEAWAYS Take planned time off – you might not feel you deserve it or want to but you must do this. As entrepreneurs and business owners, we have more responsibility and take more risks than anyone else You need to eat well and train if you want to get the best out of your body Stay hydrated, eat lots of vegetables, rest well and exercise. Get up early and get things done – make sure you have tried with full intensity before you say it’s not for you. My early morning routine means I can get lots of work done before other people want my time Relax – don’t take things too personally if somebody lets you down or someone doesn’t do what they said they would it’s about what they want to do not anything to do with you personally.  Listen to yourself, to your body and try to do everything you possibly can do to unstress yourself – you will benefit in the long run, your business will benefit and most of all your employees will benefit.   BEST MOMENTS ‘Listen to you, your partner and your body to make sure you take a break when you need it’ ‘You’ve got to work hard to build a business so it’s important to take time out and relax when your body tells you to’ ‘We want to have those stress-free situations’   VALUABLE RESOURCES Leadership Revealed Podcast   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business. John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

 ‘Success is predictable because people who have kept things simple and done the basics will repeat their systems and methods.’ In this episode of Leadership revealed John provides and explains reason why doing the small, basic things consistently can have a positive effect on your business. He also gives tips on how important staying on track is and how planning can help you do this.   KEY TAKEAWAYS Things may seem difficult if you’re trying to build a business in an industry that you’re not familiar in so ensure you’re in a field that you’re either researched thoroughly or you already know well. Don’t try and change the industry but try to do the simple things that work well to a high standard then repeat. Don’t get distracted from things that stray away from your businesses core tasks. Even if there are new things that are ‘the next big thing but are too good to be true’, it’s likely that they’re too good to be true so stay on track. You must have a plan, short term and long term. It’s good to have a daily plan, weekly plan and yearly plan to get the things you need to do done. If you don’t know what your end goal is then how do you know where you want to get or what you’re doing? Surround yourself with the best people you can as early as you can so that you can get to the next level as quickly as possible. Be around people who are more successful than you. This doesn’t mean drop your friends. Look to improve everything you do 24/7 by innovating. This doesn’t mean create something new every time but look improve what you’re doing constantly. This could be adding things like new technology. Become the authority in your field as it attracts new opportunities however be careful not to get distracted by things that will make you stray from your end vision. Do the little things consistently everyday and make a habit of it. This could be things such as breaking bad habits or starting positive ones.   BEST MOMENTS ‘Keep business simple’ ‘Do the basics but do them well’ ‘Have a plan to motivate you to do what you need to get done completed’. ‘Be more efficient so you can be more effective’. ‘If you’re the cleverest person in the room, you’re in the wrong room.’   VALUABLE RESOURCES Leadership Revealed Podcast   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business. John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk    This show was brought to you by Progressive Media

 ‘In our industry, we see the glitz and the glamour the good things we don’t see the dark side the mental anguish people might go through’  Dave is very candid and open about his journey and is talking to John about it - from the start of his business through its very rapid growth and  on to year 4 when it went into administration.  After the company went bust Dave become very depressed and in this frank discussion he shares how he felt emotionally and what it took to move forward and start again.  John and Dave explore the stigma that still exists for men in talking about mental health and share why it’s so important to talk to someone. This is an uplifting episode about learning, investing in people, balance and celebrating the wins in business listen in and enjoy.     KEY TAKEAWAYS  If you are always open and looking for opportunities, opportunities will come.  You have to create your own luck by being open to opportunities.  We helped unemployed people get back into work and linked them with employers which we did very well. We did this across the country nationalising the company very quickly.  The truth is it is exhausting running any sort of business it’s all-consuming  I could tell you anything about the business but nothing about my personal life.  When it started to feel like the wheels were falling off the business my depression started to come to the surface.  At the start, I was ashamed of it but the more I read and the understood about it more I was able to process what was happening.  When I sought help I saw a counsellor weekly and used meditating as a coping mechanism.  My mental health is better, once you have suffered you are always wary about going back  I love being an entrepreneur when you work for someone else you are on someone else’s vision line and I always wanted to own my own business.  I have now launched a consultancy business and it’s doing well. I have a business partner who has the same values and beliefs. We back each other and challenge each other to be the best we can be.    I like to invest in people and if you back people then the journey can be very enjoyable  If you know and understand the fundamentals of growing and scaling a business you can do that in any arena  If you struggling then don’t keep quiet talk to someone.     BEST MOMENTS  ‘I’m a good leader and motivator but was never a good manager’  ‘Leadership is all about the strategy, where you want to take the business  managing is about how you are going to do it’  ‘I’d be driving the car and suddenly I’d burst into tears’     VALUABLE RESOURCES  Leadership Revealed Podcast     ABOUT THE HOST  John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.  John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.     CONTACT METHOD  https://www.facebook.com/agencyconsulting/  https://www.linkedin.com/in/john-paul-14167211/  https://twitter.com/TheLHAExpert  johnpaul@agency-consulting.co.uk        This show was brought to you by Progressive Media

‘Where do you find the time?’   John gets asked often how he manages to fit in all of the work he does alongside his personal life. His answer to this is that he uses his time efficiently by working intensely within time windows. In this episode, John gives helpful tips that he uses himself to manage his time well.    KEY TAKEAWAYS  Set SMART objectives and be strict with them. These need to be specific, measurable, achievable, realistic and time-bound. I do these weekly every Sunday. Always look ahead in your diary, ensure you save time aside to do the smaller tasks that will help you achieve your goal. Delegate as much work as you can, don’t take it all on because you’re not the only one that could do your job. It’s damaging to everyone and you’ll burn yourself out. Eliminate as many distractions as you can so you can get the best work completed. Make sure you have the ability to say “no” so you don’t end up taking on too much work which will result in not giving the best quality. Ask awkward questions such as “am I the best person to do this?” It’s good to have a reward for achieving aagoal that you’ve set, especially if it’s a big one. This doesn’t have to be for every goal but for the longer term ones or the most important ones it’s important to reward yourself.  Analyse what went well and what hasn’t gone so well. Look at what has change and what needs to change and review what you’ve been doing including your time management.  Treat your time very preciously by ensuring you’re not wasting time on people who you aren’t going to gain from. Be selfish so you have no distractions and get your work done to a high standard. If you find something hard to do, in this podcast episode, difficult then pick 3 or 4 things and build on these things over time.    BEST MOMENTS  ‘Being smart with your goals will mean you’ll achieve a lot more.’  ‘The more you do it, the more efficient you’ll get’.  ‘Say no to people.’  ‘You’re not going to get better over night.’        ABOUT THE HOST  John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.  John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.     CONTACT METHOD  https://www.facebook.com/agencyconsulting/  https://www.linkedin.com/in/john-paul-14167211/  https://twitter.com/TheLHAExpert  johnpaul@agency-consulting.co.uk                        This show was brought to you by Progressive Media

‘Do you buy a franchise or start up on your own?’   This is a great podcast to help you decide whether you should be looking at a franchise or starting up on your own.  John takes us through a comprehensive list of the pros and cons for each option and looks at the reasons and types of people who take on franchises and those who start up on their own. Listen in, hear the pros and cons and then decide.     KEY TAKEAWAYS  The franchisee PROS  Systems - A large majority, if not all of the systems are given to you as part of the franchise package.  Support and Training from Franchisor - You are trained on how to operate all systems with support and further training.  People in the same position - There are lots of other people in the same position and across franchisee’s, there are communities and groups who regularly interact.  The brand - The name is a great help in building the business.  Proven track record - People maybe more likely to use a company and the franchisee rather than an unknown name that has just opened.  The Franchisee Cons  The support can be poor - Sometimes as the franchisee, you can be paying for support that you do not receive.  You have to pay a licence or franchise fee - You are making all the effort,  it’s your time but the name over the door can be very costly for the business.  Tied in - You are not allowed to do lots of things without the approval of the franchisor.  Set way of working - There could be an issue with location but a set pattern from the franchisor will not account for this.  Not always up to date - Franchise companies can be set in their ways with advertising and working practice.  HQ Approval - You need to have approval for many things and often the head office can be reluctant to change or pay for anything different.  Staring your own business PROS  Freedom and control - You have the freedom to implement what you want when you want  Fees - The majority of money made belongs to the owner, there is no portion to pay to someone else  Starting your own business CONS  Lack of support - There is very little support available and as independents, there is not the shared community support.  Building the brand - You have to build a brand from scratch and you don’t know what you don’t know.  Marketing - Unless you’ve worked in marketing you probably won’t have a customer avatar or understand where you fit in the market.  Systems - Initially, there will be no systems in place and it can take 2-3 years before you have the systems in place that the business requires.      BEST MOMENTS  ‘Franchisees are training with my company because they want something more to push their businesses forward‘  ‘You are paying for stuff and not getting fair value back and that can be disappointing’  ‘If I want to rebrand tomorrow I can’     VALUABLE RESOURCES  Leadership Revealed Podcast     ABOUT THE HOST  John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.  John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.     CONTACT METHOD  https://www.facebook.com/agencyconsulting/  https://www.linkedin.com/in/john-paul-14167211/  https://twitter.com/TheLHAExpert  johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

‘Don’t  live somebody else’s life and stop comparing yourself to others’ It’s easy to compare yourself with someone else - it’s something we have all done. In this episode John shares why it’s important to take a holistic view and focus on yourself to get where you need to be and achieve the success you want. Listen in, expand your view and see the bigger picture.   KEY TAKEAWAYS You shouldn’t compare yourself to others it’s toxic and it doesn’t get you where you need to be. Nobody gets to their goal without sacrifice, hard work,  consistency and dedication. We see the end results but we don’t see the effort and people often lie about how much hard work was involved. It took me ten years to be an overnight success. You’ve got to take a holistic view and consider how the time frame makes a difference when people share their success. If your business is made up of several components its vital that you learn and understand each part in order to make your business a success. When you have mastered a component, you can focus on a different area learning your craft and trade. Every second that is not spent on you and moving you towards your goal is a wasted second. The focus needs to be on you and on how you can improve not on how others can improve or how far ahead they are. You must be realistic and accept where you are. Acceptance is the key to growth. Understanding where you are is the critical component in taking you to where you want to be. Stop looking at others and take your business forward.   BEST MOMENTS ‘We see the end results but we don’t see the effort, people lie about how much hard work was involved’ ‘You look at others and compare yourself with their results, not their effort’ ‘You have your own boat and your own race to run’   VALUABLE RESOURCES Leadership Revealed Podcast   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.   John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk    This show was brought to you by Progressive Media

Anyone who’s been in business for some time will have felt the drowning effects of overwhelm. Incrementally, the small things pile up, until they’ve become a mountain that stands between us and our goals. It’s easy to slip down the cracks at these points, but as John discusses this week, there is a way out, and it’s simpler than you think. KEY TAKEAWAYS Overwhelm is when things get so much, that we lose inspiration, and can’t continue with our goals, meaning we end up doing far less than usual. You need to chill out. Take some perspective and remind yourself that it isn’t the end of the world. It’s rarely as bad as you think. Sometimes the dread is worse than the reality of any situation. Compartmentalise it. Break up your tasks into sections and keep them separate from each other. It makes it easier to prioritise. Break it down until you can see what the issues are. By taking problems apart, you can see the basic elements that are slowing you up. Delegate if you can. Work out if you can pass off any tasks to people you trust. Just do it. Dig your heels in and work through.  BEST MOMENTS ’The world’s not going to end. Things aren’t going to fall off a cliff’ ‘When people panic they make rash decisions. This compounds the issue’ ‘If I allowed overwhelm to get to me, I would just say “screw it, I’m not doing anything”' ‘Overwhelm is very real. It happens to everyone in business. But don’t let it beat you' VALUABLE RESOURCES   Leadership Revealed Podcast   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.  John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching. CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

In this episode John gives top tips on how to improve the recruitment sector of your business. This includes the importance of always recruiting and making sure you keep good relations with possible candidates for future positions.     KEY TAKEAWAYS  One of the hardest things when running a business is recruiting new staff. When we look through CV’s we look for people whose values like up with ours and the majority of the time they don’t.  Most of the time we only get quality CV’s when we are least in need, looking for or expect them.  Always have the same level of focus on recruiting whether you need that person or you don’t. Always have your job advertisements out there.  Always recruiting keeps your staff on high alert and gets rid of the thought that they’re irreplaceable if they don’t perform.  Always have 2, 3 or more adverts on the recruiting websites and build on the bank of quality CV’s.   Always speak to the candidates. Give them a call and build that relationship with them. More importantly be honest with them.  Always follow up from interviews or phone calls to the top 3 or 4 candidates to give them feedback.  Once you’ve build a good relationship and connection with candidates, the more likely they are to say yes to the job if you require them or a job vacancy opens up.   There’s nothing wrong with sending a follow up email even if it’s months after you last spoke to that candidate. Stay in touch with them and be consistent.    BEST MOMENTS  ‘A great bit of advice, I was once given, was to always be recruiting.’  ‘You don’t know when you’ll need to recruit.’  ‘By always recruiting you will always be on the front foot.’  ‘Always filter through the CV’s, little and often.’  ‘Stay in touch.’     VALUABLE RESOURCES  Leadership Revealed Podcast     ABOUT THE HOST  John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.     John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.     CONTACT METHOD  https://www.facebook.com/agencyconsulting/  https://www.linkedin.com/in/john-paul-14167211/  https://twitter.com/TheLHAExpert  johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

Has your business ever been publicly called out on social media by an agitated customer? In this episode, John explains how to control our primal instinct of retaliating back and adding to fire, but instead using these professional tactics to resolve the situation. Handling negative feedback in the correct manner can potentially gain new clients and reinforce the trust back into your existing clients.    KEY TAKEAWAYS  Keep calm and take five minutes, taking a quick break to chill out and think about something else away from the situation, go outside, go for a walk. Being called out on social media does not require an instant reaction.   Leave emotion out of it. You may want to go berserk on this person, but you absolutely cannot. Respond on facts, not emotion.  Be professional. Believe it or not, you need to thank them as they have given you feedback.   Be Victorian in your response, keep a stiff upper a lip and run into war with some integrity. A polite and professional response to criticism may will give you the upper hand by not stooping to their level.  Stay factual and stay on the point, if they’ve asked you a question then answer it, don’t bury your head in the sand and avoid the question.     BEST MOMENTS  ‘Anybody who says they have never made a mistake in business is either a liar or they don’t own a business’  ‘You can utilise bad feedback in your business to improve and make your company better’   ‘You can’t be offended at facts’   ‘Be Victorian in your response’  ‘Be incredibly professional at all times’       VALUABLE RESOURCES  Leadership Revealed Podcast     ABOUT THE HOST  John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.    John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.     CONTACT METHOD  https://www.facebook.com/agencyconsulting/  https://www.linkedin.com/in/john-paul-14167211/  https://twitter.com/TheLHAExpert This show was brought to you by Progressive Media

‘Are you in business for the long haul or are you in it for a quick fix?’ John explains the importance of having longevity within your business in order to see results and be successful. He also discusses tips for being successful in the long run and the advantages of doing so.   KEY TAKEAWAYS A lot of people are surprised by the amount of time it takes to become successful. This is usually because they over estimate how much they they can achieve in a year but underestimate how much they can do in 10 years. Every person who’s on social media that says they’ve got rich quick are in the 0.0000001% of any single person that’s ever been in business. Don’t believe the bullshit that’s been put on social media by people who haven’t worked hard and been consistent for a long period of time. They don’t show you what they’ve had to go through. Have the strategy right to start with then break it down into tactics. Business it too complicated and has too must structure to work if you don’t break it down. You need to create all of the small habits and do the basics often in order to get to your end goal. You can’t be inconsistent. By helping out 1 person, you never know who they could put you in touch with as a result of working with you. Don’t deviate from your main goal of running your business or take your eye off of the ball.   BEST MOMENTS ‘If you do the basics well on a daily basis, you will achieve more in the long term’ ‘You don’t see the hard work that goes on behind the scene.’ ‘You’ve got to be in the long haul to be a success.’ ‘Anything you do in business you’ve got to break t down into bite size chunks.’ ‘With no structure in business there will chaos.’  ‘It’s all about creating those small habits.’ ‘The more often you do the little things, the more likely it will become a habit.’     ‘Have a minimum of a 5 year plan.’ ‘Don’t have shiny penny syndrome.’   VALUABLE RESOURCES Leadership Revealed Podcast   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.   John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

In this episode of Leadership Revealed John explains what Askholes are, how to know whether you are one and how to deal with them. John also touches on how you can give the best advice and avoid wasting your time on people who don’t deserve it. Listen in to find out more!     KEY TAKEAWAYS  An Askhole is someone who will repeatedly ask for your opinion/experience and yet won’t follow your advice.   The majority of the time when you ask somebody, with a lot more experience, for advice the advice they will give will be good advice. If they then go and ask someone else, then it’s likely that they weren’t given the advice that they wanted to hear.  How do you know if you’re an Askhole?  You need to have a lot of self-awareness? Are you being honest with your self if you don’t get the answer you want? Are you dismissing the evidence, experience and advice of the person that you’ve asked?  How to deal with Askholes on the forums:  Be honest.  Be Blunt and say it how it is, don’t fluff your answer up with white lies.  Stop engaging with them. Don’t waste your time on them.      BEST MOMENTS  ‘Time in my opinion is one of the most valuable commodities that you can give somebody else because you will never ever get it back’   ‘If you think you’re an Askhole then stop asking the questions until someone tells you what you want to hear’  ‘Your answers need to be given with facts and evidence. You’re not giving your opinion, you’re giving facts.’  ‘There are people out there that are time vampires that will suck the time out of you.’        VALUABLE RESOURCES  Leadership Revealed Podcast     ABOUT THE HOST  John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.     John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.     CONTACT METHOD  https://www.facebook.com/agencyconsulting/  https://www.linkedin.com/in/john-paul-14167211/  https://twitter.com/TheLHAExpert  johnpaul@agency-consulting.co.uk  This show was brought to you by Progressive Media

John reflects on the Tenant Fee ban, its imminent implementation and the ways some have prepared, and others have not! We all have experiences to share about those people who will never take responsibility and be accountable for their own actions or inactions. Listen in to find out more about ways to improve and develop the soft skills that support effective action in any situation.   KEY TAKEAWAYS The Tenant Fee Ban which comes into effect on 1 June 2019 was first announced 18 months ago and will considerably alter the way letting agents charge tenants. The initial legislation details were first announced 18 months ago so that agents and landlords had time to prepare but currently across groups and forums people are still asking what they should do about it, despite the closeness to implementation. Common excuses are ‘I haven’t got the time’ and ‘I don’t know where to go to find out information about it’ Within 2 hours of its announcement, my team and I met to identify the impact of the Tenant Fee ban and the areas in which we could make changes. 48 hours later we had a plan to replace the income that would be lost due to the ban. By the end of the week, everyone in our business was aware of the plan and understood their role in implementing it. Those people asking basic questions a week before such a big change for the industry are those who won’t take responsibility or accountability for not taking action or preparing in the time available for preparation. If I’m not ready for something I look at myself and the actions I have taken and ask myself ‘what happened this time, that resulted in me being in this situation? How can I do better next time? Developing soft skills, improving your mental skills can be done in the same way as developing hard skills such as football. After the event, you review and analyse so that the next time you are able to improve.   BEST MOMENTS ‘When you have a response from people that is untrue they either haven’t read the post properly or not understood it’ ‘The fact is and its pretty black and white if you are not prepared, you haven’t got a strategy and you haven’t got a plan’ ‘You have got the time there is no such thing as ‘I haven’t got the time’ when it is something that affects your business’     VALUABLE RESOURCES Leadership Revealed Podcast   ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business.   John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.   CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

It’s not new that we encounter a negative person in our social networks, may it be in your personal life, career or business. So, in this episode of the Leadership Revealed Podcast, John gives tips on how you can deal with negative people in your life. We should be wary of who we surround ourselves with since it massively affects not just your mood for the day, but the direction where you want your life should be heading. The last thing we want is to slow or push us back on our journey towards success. Discover more when you tune in. KEY TAKEAWAYS Most of the time, the negative stuff that you’ve been dealing with are caused by how erratic the dynamics are within the circle. If a team member is unhappy with his co-workers, it’s highly likely that he won’t be able to perform well. How to deal with toxic customers? Remember that no matter how negative they come off; you have to present the solutions you can offer to them. You need to be firm and don’t put up with the negativity. How to deal with toxic family members? If they’re some topic that always triggers a heated discussion between family members, then try not to bring it up. Change the subject rather than try to change their mind. Everybody’s got their own opinion, and don’t ever try to change them. Don’t let the negativity tar you down. You have to continue growing and nurturing yourself, your business, and your other relationships. BEST MOMENTS “You’re in control of how you operate. You’re in control of the effort you put into something.” “As long as you’re firm with them and you present the solutions, you’re going to get much of an amenable conversation.” “Don’t overthink things; don’t value too much what that person said.” “Don’t worry about people that cannot determine your future.” VALUABLE RESOURCES Leadership Revealed Podcast ABOUT THE HOST John has several Estate and letting agents in the North East of England. He also has a consultancy business where he teaches agents how to grow and scale a sustainable business. John’s doing this podcast to grow in the estate agency space but also to try and break into other industries as the formula he has developed for estate agency success, will work in other SME industries and he wants to break into high ticket coaching.  CONTACT METHOD https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ https://twitter.com/TheLHAExpert johnpaul@agency-consulting.co.uk This show was brought to you by Progressive Media

We all have at some point had staff who didn’t perform to their fullest potential. It’s frustrating, it’s annoying and it can be costly  John goes through the 5 tips that he has implemented in his business to ensure you have staff who you can either turn around to perform or you can use to manage out of the business.  Understand what the issue is. It can only be three things. Is it an attitude issue – has the employee got a bad attitude or brought in outside issues to work. Are they not achieving the desired results and why? Are they not carrying out the tasks/actions needed to get the said results?   Evidence Always have as much evidence as you possibly can when dealing with non-performers. It makes the conversation so much easier and gives them no wiggle room. As soon as you start saying the word “I think” “I feel” etc then you don’t have enough evidence   Communication This is vital to turning around non-performers. You need to nip it in the bud as soon as the issue arises and not wait a moment longer. Good communication is the sign of a great leader/manager   Plan Forward Use SMART goals to move the performance forward and use time frames and agreed actions. Always follow up on this also – Never leave it to get better all by itself, this rarely happens   Don’t get emotive As hard as it sounds when its your business, you can’t let emption get involved in non-performance. Manage them on facts and evidence rather than emotion. VALUABLE RESOURCES Leadership Revealed Podcast   ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

‘I see lots of friends and competitors complaining that they don’t have enough time to get stuff done’ It’s important people know how to get stuff done to progress themselves and their business, in this episode John shares the steps you need to take to get sh#t done. If you feel like you never have enough time and can’t get things done then this episode is for you, listen in and start using your time effectively and getting sh#t done.   KEY TAKEAWAYS In business and life, you need to know what to do, creating a list of everything you need to get done is the starting point. Every week you should create an overview of the tasks that need to be completed over the coming week. Every day at the beginning of each day you should create a list of what needs to be achieved in the coming day. This list should be in the order of urgency to ensure you address the most pressing things first. If you are unable to do some of the things on your list you must source expertise to get the tasks done. Getting sh#t done is not linear, you can be working through several aspects of a project simultaneously Time is the one thing that you can’t get any more of, we all have the same amount of time. You need to be disciplined and extremely efficient with your time. Diarise everything that is happening, scheduled into 15-minute slots and be realistic about the amount of time it will take to complete a task. In business not everything will go to plan, you need to be pragmatic and focus on a creative solution. It’s vital that when something goes wrong you do not take it back to do yourself. This is counter-intuitive and will hold your business back, you cannot do it all. If a process is not working you should review it to see if it can be eliminated, automated or delegated to make it successful. Nobody has ever succeeded on the first time and never made a mistake thereafter. Not doing anything guarantees failure, just f#king doing it gives you a chance to succeed.   BEST MOMENTS ‘Business people and leaders must delegate’ ‘We all find our niches in business and life’ ‘Communication skills and time management are the 2 most important skills a business owner requires’ ‘We found the expertise, that’ how we got shit done’ ‘It doesn’t mean you do one thing then another, then another’   VALUABLE RESOURCES Leadership Revealed Podcast The Talent Code book by Daniel Coyle   ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

Disruptions are ALWAYS a good thing. Don’t ever feel threatened when they come for your business. There are many ways on how you can welcome this significant change with open arms. Learn them today as you tune in to this episode of the Leadership Revealed Podcast! John, your host, prepared 5 useful tips that are not just applicable in the property field, but in any industry you’re in. Let’s admit it, there are just too many business owners and leaders that can’t just wrap around their mind on what to do next when new things enter the playing field. The best you can do is to accept disruptions’ existence, be adaptable, and always be prepared with a plan. KEY TAKEAWAYS 5 Tips On How to Deal With Industry Disruptions Accept that it’s out of your control. You should know for a fact that disruptions appear all the time in industries. Get the frustration out of the way and learn how to be adaptable with these disruptions. Have a plan. Always be on your feet on how you could devise a plan that could still position yourself in your industry. In property, we don’t know yet enough details about the abolishment of Section 21. Until we know the final decision, observe and learn more so you’ll be ready when it’s finally time to do a detailed plan. Act quickly. Know your numbers since they are excellent indicators what’s going to work and what’s not. Compartmentalise your decisions. It’s very rare that issues that your business goes through are simultaneously related. When you compartmentalised, it’s effortless and quick to find solutions. Learn from it. People will tell you to learn from your ups and downs or from the other people who’ve experienced it, but what we forget is to learn from every disruption that is happening. BEST MOMENTS “It’s happening. There’s not a single thing to do about it.” “Business is tough. Business is not for the faint-hearted. If you want to be successful in business, then you will have to make some decisions.” “If you can compartmentalize, there’s nothing that gives me great satisfaction than being able to cross off that particular issue or that industry disruption. That’s done now. We’ve dealt with that.” “It’s not the necessary individual itemised issues that a particular industry had brought up, but it’s more of the theory from learning from it – it’s the theory of being able to adapt to issues, problems and situations quickly.” VALUABLE RESOURCES Leadership Revealed Podcast The Talent Code book by Daniel Coyle ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.uk This show was brought to you by Progressive Media

‘Even though I was uncomfortable I got comfortable, was able to deal with the curveball and I’ve grown as a result of it’ What is your response when in an uncomfortable situation, fight, flight or freeze? John explains why you need to meet challenging situations head on to achieve positive outcomes and personal growth. Listen in to find out how!   KEY TAKEAWAYS In life and in business we come across situations that make us feel uncomfortable, where it doesn’t feel nice and our response is to choose between fight, flight or freeze. Depending on the severity of the situation some may choose to fight and deal with the situation but the majority will choose to do nothing. In business, there are lots of ongoing circumstances and many micro situations throughout a day that may be uncomfortable but require a response. How many times have you avoided a situation then felt inadequate afterwards? If you face up to an event or interaction you will feel better about yourself and be in a better position to deal with the same type of situation next time. When we have dealt with a particular situation previously it becomes less stressful but will remain uncomfortable due to the nature of the interaction. You must always look for the positives in every situation. Doing the same thing over and over again will create myelin and the decisions you make in both hard and soft tasks will be faster. We need to be agile in both business and life so when a curve ball is thrown our way we are able to react and adapt putting a plan in place to overcome and deal with the situation. You are not alone in not wanting to push yourself out of your comfort zone but if you want to move your business to the next level you’ve got to push yourself It’s about progressing yourself and seeking growth in all areas of your life both personal and professional.   BEST MOMENTS ‘Even though I was uncomfortable I got comfortable and was able to deal with the curveball’ ‘They’ve built those skills through repeatedly being in and dealing with a specific situation’ ‘It’s worth going through the pain to get to the end result’ ‘Personal growth and achieving goals is a massive motivator for successful people’   VALUABLE RESOURCES Leadership Revealed Podcast The Talent Code book by Daniel Coyle   ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

What is the difference between a reasonably well-run business and a very successful business?’ In any form of business, or in life when we have a structure we achieve more because we know what’s expected of us and what to aim for. John shares his Business Blue Print, a road map of what to do in your business to achieve success. It is already successful across different types of business so don’t miss out, listen in and get started now.   KEY TAKEAWAYS Customer defining documents Values and beliefs are integral to how you want your business to be run and how you want to be remembered and what is true for you. Your mission statement is where you want to be and it must be tangible. The customer service charter is the promises that you are making to your customers Recruitment A business is only as good as its staff. Recruitment should be based on your values and beliefs so that your employees share the same values and are able to be effectively involved in the journey towards your goals and vision. Systems and Processes Having effective systems allows you to move out of your business. With good systems and processes, the business is able to be operational without you being there. Training and Development Every person's training and development plan must be personalised. This will promote better motivation from individuals. Understand how people learn, understand the methods of coaching and teaching people and you will get more out of people and become a better leader. Management Lack of management is often the weakest part of small and medium enterprises. It is vital to learn how to lead and manage your staff effectively so that your business achieves the results you want. Key Performance Indicators If you ain’t keeping score you’re only practising’ You should have both financial and operational KPI’s. You need operational KPI’s to underpin areas such as effective performance management of your staff and to push the business forward. Financial KPI’s,  based on your targets for profit and growth, underpin your financial aspirations for the business. Financial management If you do not have monthly profit and loss accounts, a cash flow forecast and an up to date balance sheet you are not able to make informed financial decisions about your business. Leadership Good businesses have leaders. Leadership and its impact are vastly underrated. It is turning a vision into reality by engaging followers. Prospecting (Sales and Marketing) Without prospecting your business won't grow. You’ve got to go out there and take it from your competitors. It is a fundamental aspect of any business. The 9 modules of the business blue print are all vital and can be implemented effectively for any of type business to promote success and growth moving your business to the next level.   BEST MOMENTS ‘They transformed our business when we implemented them’ ‘A mission is either a success or failed’ ‘We achieved our mission so it was time for a new mission’ ‘It’s one of the main reasons we have grown our business to where it is today’ ‘When peoples values are aligned you can achieve amazing things’ ‘It massively shocks me that so many people do not have a good understanding of their finances’ ‘ This blue print has been used in different businesses occupying different industry spaces with great success’   ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

‘Make sure you are holding yourself accountable, this is only possible if you have structure and planning in place’ In this episode, John provides us with everything we need to have in place to be a successful business this year. Listen to find out what you really need.   KEY TAKEAWAYS Planning is the most critical part of any business if you don’t plan then you are planning to fail. Everything you have in place in your business requires a plan Analysis of what’s going on in your business is key. To understand your business, you need to know how and what is working. Analyse then adapt and change to achieve better results Research and read extensively because much can be learnt in this way, successful people plan dedicated time to be able to improve themselves through reading. It also improves cognitive and decision-making skills that you can then apply in your business. Focus on what you have in front of you. Focus on your current targets and goals and be unashamedly focused on achieving them.   BEST MOMENTS ‘Focus on one thing master it and then move on’ ‘Don’t go chasing the shiny penny’ ‘If I find a different way of analysing things and a different perspective then that’s going to make me a better person’ ‘Tweak it and test it to see how for no extra money you can add, implement or change a process to get a better result’   ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

‘A process is a system of working a way of improving your business, making it more efficient and more effective’ Having great systems is only part of the solution, listen in to hear about how to bring both processes and people together in your business so that in unison these elements are effectively driving your business forward.   KEY TAKEAWAYS What are the advantages of having good staff working in your business? They improve the current systems and can adapt, developing new skills that in turn make a business more efficient and effective. Having good colleagues is very important to staff and team motivation. What do processes bring? A good process will deliver consistency which will promote repeat business. Being able to run a company using the most efficient systems and processes delivers cost-effective solutions. When you have good people without good processes it is possible to operate for a period because people will find ways around poor processes. However, over time it will become demotivating for staff because people need routine, a structure they can follow every day to ensure consistency and success. Good processes and poor people will lead to issues. People who are not trained to follow processes correctly will result in variable outcomes leading to demotivation of the workforce. A business requires both good people and good processes, they’ve got to work in unison to achieve success.   BEST MOMENTS ‘I’m not going to get off this fence it has to be a combination of both’ ‘Without structure people form bad habits, procedures help form positive habits’ ‘Processes can remove you from opportunities to interact with the customer’ ‘In business, you have to be pragmatic and on occasion flexible to secure business’ ‘It’s all about the people, helping them to find the problem and a solution’ ‘If it doesn’t make a profit you can’t add value’   ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

‘You can only get better by following a routine and being focused’ Listen in to this episode to find out how to be focused and create the routines that will take your business from good to great. John explains how the key elements of focus and routine can make all the difference and why you should be implementing them now.   KEY TAKEAWAYS Having a focus is the ability to make just one thing the centre of your attention and give it your very best. You do nothing else and there must be no distractions. Having focus is what makes you successful and you can only get better by following a routine and being focused. If you do something on a routine basis you will be successful at that thing. Routines provide predictability, we know what to expect. When something different happens, something unpredictable we may respond with a fight, flight or freeze response. If you know what the smaller tasks and goals are on the journey towards achieving your ultimate goal then within the routine it is possible to review and adapt as you move forward. It could be the difference between succeeding or failing in your business. Whatever you do, whatever is important to you, if you do the actions repeatedly over and over again to a high standard then you will achieve your goals. Being good at something is not that difficult, completing the actions required to make you good at something is difficult and requires focus. The difference between the bad, the good and the great is the bad don’t do it all, the good do it sporadically and the great will do it all the time. It’s the things that the majority of people won’t be prepared to do, the things that you will do that will make the difference between being good to being great.   BEST MOMENTS ‘The little hard yards make all the difference’ ‘If you want to be a good estate agent a good letting agents just do the little basic  things very well if you want to be a great estate agent do the little things well and do them every day’ ‘Do the little things every single day’ ‘Creating schedules should be part of your routine’ ‘Routines simplify life making us feel more comfortable’ ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media

‘The majority of successful people have a single plan and they are devoted to achieving their vision, but they are able to pivot and adapt’   Having a Plan B and possibly a Plan C are vital elements for business and most crucially whatever the size of your business you need to listen to your customers and understand the environment you are operating in. In this episode, John explores the role of planning in a successful business and shares what can happen if you don’t, listen in to find out more.   KEY TAKEAWAYS By not having a plan you are inadvertently planning to fail. Successful people have a vision and they know on a day to day basis what they are doing to work towards achieving their goals. These businesses have a plan B and a plan C to help deal with the unexpected. The mark of a good business is that it can adapt and change in the face of regulatory changes. There are examples of major businesses who have pivoted and changed to continue to be successful these include Shell who began as an antique business. Yahoo is a company which had several opportunities to change but didn’t adapt. They failed to understand that improving the customer service was vital and in doing so aided the growth and success of Google and their own decline. You choose to adapt and change your company based on changes in your customers wants and desires and the environment. It's critically important to listen to your customers at all times if you don’t you risk your competitors being the business who are listening and providing what the customer wants. The environment may be something out of your control such as new legislation, regulation or compliance It's important to talk to your customers to understand what they want and to look at the environment you are in and to try and predict the future. Taking an overview of the estate agency and letting business environment clearly shows the direction it is moving in is towards with more compliance and more regulation so it is advisable to plan for this now making it possible to adapt when it happens. Being vigilant about possible changes enables you to be in a position where you can take advantage of opportunities that present during periods of change.   BEST MOMENTS ‘It’s the ostrich, sticking your head in the sand and not facing what you need to do’ ‘The arrogance of the management of that company’ ‘ If you don’t look after your customers and service their wants and needs then your competitors will’ ‘These opportunities are going to be all around’ ‘Have a 360 vision to understand where you are and where you want to be’ ‘Businesses have pivoted and re-invented themselves to make a comeback’   VALUABLE RESOURCES Where Nokia went Wrong article by James Surowiecki The Decline of Yahoo in its own Words article by Walter Frick       ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.uk      This show was brought to you by Progressive Media

‘Leadership is all about turning vision into reality using influence to create followers’ In this inspiring first episode, John Paul shares the attributes all good leaders have and how to effectively use your emotional intelligence to lead and influence others positively on the journey to realise your vision. Everyone can improve their leadership skills so listen in now to find out more about how to make positive changes. KEY TAKEAWAYS Everybody needs to lead in some aspect of their life whether it’s in business,  their family or in social situations. If we can talk openly about leadership, explore what leadership is and learn from it we can all become better in our lives. Leadership is all about turning vision into reality using influence to create followers. Most people have a goal or a vision when it becomes your reality you have achieved it. We influence people positively to create followers. It is what you are doing that is having an effect on people. There is one thing all leaders have  – emotional intelligence. If you can master the 5 pillars you will have a higher level of emotional intelligence and consequently become a better leader. People will be inspired by you, follow you and be motivated by you to achieve more and to do more. If you can turn your vision into reality, using influence to create followers you will have a better business. The 5 Pillars of Emotional Intelligence Self-Awareness - Understanding and knowing your own strengths and weaknesses Self-Regulation - This is about staying in control and holding yourself accountable to your own values. Motivation - Having something to aim towards is essential to support motivation. You must set small incremental targets to achieve as you work towards your ultimate goal. Empathy- it is vital that any leader is able to understand other people’s views. You need to develop focused listening skills to support this understanding Social skills – How you communicate with others. Learn to be a better communicator by talking to those who know more and are more articulate than you. To be a great leader you must have a solid understanding of your emotions.   BEST MOMENTS ‘Leaders create other leaders effectively’ ‘If you have a successful business, it is one that you can leave alone for extended periods of time because it is effectively systemised’ ‘You need to recognise where you are to be able to achieve where you want to get to’ ‘Little marginal gains help to motivate people’ ‘How the hell do you get up in the morning if you don’t have any goals’ ‘You will not find a good leader who does not have a vision and has broken it down into goals and targets’   VALUABLE RESOURCES Influence book by Robert Cialdini 5 Levels of Leadership book by John C Maxwell Emotional Intelligence book by Daniel Goleman   ABOUT THE HOST John Paul is a serial entrepreneur in various sectors. He owns the Castledene Group, which employs over 50 people in the North East of England, managing over 2000 properties and selling hundreds more per year. John also consults with hundreds of agents with a view to them building a business to create a life through his consulting business, Agency Consulting. Get in Touch: https://www.facebook.com/agencyconsulting/Https://www.linkedin.com/in/john-paul-14167211/https://twitter.com/TheLHAExpertjohnpaul@agency-consulting.co.ukThis show was brought to you by Progressive Media