Join SAP Services and Support as we speak with thought leaders and industry experts on how they approach common challenges in changing the way customers meet their business objectives, optimize their SAP solutions, and achieve a faster time-to-value.
Transforming with our Customers
In this episode Rohan Patel, Head of Product Support - Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fieldglass. Join us as we look into the future of support and how we are moving towards a predictable and self-healing IT. You don’t want to miss this episode!
11/21/2023 • 21 minutes, 44 seconds
How industries will drive tomorrow’s success
With 50 years’ experience and best practices in industries, SAP helps customers navigate emerging trends and turn the unexpected into opportunities. Listen as Sven Denecken, SVP and Chief Marketing and Solutions Officer for SAP Industries & CX, explains how macro-economic factors and disruptors are reshaping every industry and why customers will need SAP’s deep industry expertise more than ever.
To learn more about SAP Industries, visit www.sap.com/industries.
9/13/2023 • 14 minutes, 49 seconds
The Top 5 Business Transformation Challenges and How to Overcome Them
In this episode Stefanie Kuebler, VP and Head of Business and Data Transformation Solutions, talks about the top 5 business transformation challenges and how to overcome them – she especially will focus on the data transformation and how to speed-up migration and transformation projects, reduce planning and execution complexity, improve quality and how to lower the cost of implementation with the help of a tool and the knowledge of SAP already included within each cloud subscription.
7/7/2023 • 14 minutes, 54 seconds
Turn Problem Resolution Into a Positive Experience
In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience - to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one.
6/5/2023 • 22 minutes
SAP Mission Control Center: The Best kept Secret in the Industry
Learn in the changemakers episode about the importance of mission critical support and the role of the SAP Mission Control Center
11/29/2022 • 14 minutes, 37 seconds
How moving to cloud systems is changing the industry
In this episode Mohammed Ajouz, Head of Product Support at SAP talks about how cloud systems will change the industry and the support model.
9/15/2022 • 22 minutes, 8 seconds
Is Perfect the Enemy of Good? Debunking Myths to Build Resilient Supply Chains and Sustainable Enterprises
Listen as Michele Deery, Global VP and Head of Procurement Cloud Delivery Services at SAP, shares her insights and offers practical advice to organizations considering transforming procurement in the cloud.
5/20/2022 • 12 minutes, 5 seconds
SAP and Schaeffler – Paving The Way For Digital Transformation and Innovation Through A Strong Strategic Partnership
Listen as Andreas Spahn, Principal Consultant in Digital and Technology Innovation at SAP, and Christof Heurung, Digitalization Strategy Expert from Schaeffler, discuss what it means to be in a strategic partnership and how it promotes major innovation among the corporations.
2/18/2022 • 22 minutes, 28 seconds
Mindfulness and Emotional Intelligence: The Keys to Successful Engagements in Life and Business
What does mindfulness and emotional intelligence have to do with long-term success? Everything. Listen to Andrew Simon, Director, Customer Experience Services at SAP and Peter Bostelmann, our Chief Mindfulness Officer at SAP, discuss their experience with implementing and experiencing first-hand the importance of practicing mindfulness and emotional intelligence in their daily work and lives.
1/21/2022 • 26 minutes, 35 seconds
From Business Capability Modeling to Target Enterprise Architecture
Business Process Consultant and Enterprise Architect at SAP, Timo Fassbinder, discusses the benefits and importance of enterprise architecture in execution of a business strategy, in order to stay ahead of the competition.
1/12/2022 • 16 minutes, 20 seconds
Maximizing the Value of Your Hybrid Multi-Cloud Solution with SAP MaxAttention
Listen as we chat with Kurt Bauer, Global SVP of Premium Engagements at SAP, to understand why so many of our customers trust SAP MaxAttention and premium engagements to help them transform into an intelligent enterprise.
12/2/2021 • 20 minutes, 45 seconds
Quantum Computing and SAP
In this episode we speak with Dr. Engelbert Quack about quantum computing and what that means for SAP and our customers.
11/22/2021 • 17 minutes, 39 seconds
Nurture Customer Advocacy, Foster Loyalty, and Drive Customer Lifetime Value this Holiday Shopping Season
In this episode, learn about how SAP Emarsys Customer Engagement empowers digital marketing leaders and business owners with an omnichannel customer engagement platform.
11/8/2021 • 30 minutes, 35 seconds
Sustainability and SAP Services
In this episode we will elaborate on and discuss the following questions:
What does sustainability mean to corporations (and to us personally)?
What do we need for successful economic action?
How does SAP support customers with solutions and services?
10/15/2021 • 26 minutes, 49 seconds
Why we need a paradigm shift - The Quorum Principle
In this episode John Robinson discusses the systemic problems with the status quo that has existed in industry for over 30 years and advocates a highly disruptive new business model which he calls ‘The Quorum Principle’
9/24/2021 • 28 minutes, 16 seconds
The Road Map to Becoming an Intelligent Industrial Manufacturer
Listen to Georg Kube and Vahid Khamsi who will provide insight into the Road Map to Becoming an Intelligent Industrial Manufacturer
8/27/2021 • 18 minutes, 14 seconds
Diversity, Inclusion, & Equity at SAP – How We Practice What We Preach
Listen to this panel discussion featuring Margot Goodson, Dr. Lauren Bidwell, Amy Broyles, and Klaus Kampen
8/20/2021 • 25 minutes, 55 seconds
Insight into the SAP Services and Support Strategy with Michael Mahoney
This episode brings forth the SAP Services and Support strategy on shifting the mindset for transformation, working with SAP partners, and helping our customers realize valuable business outcomes and become an intelligent enterprise.
7/30/2021 • 12 minutes, 41 seconds
Move to the Cloud with SAP’s Industry Cloud
This episode is all about how to move to the cloud with SAP’s industry cloud. We spoke to Peter Flohrer (Global VP Services Delivery for Engineering and Manufacturing), who is responsible for driving SAP services for SAP’s industry cloud and Vahid Khamsi (Senior VP, COO for Industries) who is driving the go-to-market for SAP’s industry cloud.
7/21/2021 • 13 minutes, 31 seconds
Changemakers Podcast - Teaser Episode
This podcast introduces game changing ideas and strategic topics from SAP Leaders, partners, and customers. People that drive a vision forward, plant ideas and execute strategies to change the game.
