Be a Better Guide Podcast - Tourism Training, Hospitality and Travel Business Success
English, Finance, 1 season, 34 episodes,
Be a Better Guide Podcast - Tourism Training, Hospitality and Travel Business Success
English, Finance, 1 season, 34 episodes,
About
Kelsey Tonner is an experienced, global tour guide and founder of the Be a Better Guide Project, a movement that brings together tour guides and tour operators from around the world to learn from one another. His mission is to help anyone, anywhere, create extraordinary experiences for travellers.
In this podcast we’ll look at best practices for tour guides, travel businesses, activity operators and Destination Management Companies. Whether you’re a freelance guide, a travel business owner, a tour operator, a travel agent, a lodge, a hotelier or a tour guide trainer, the Be a Better Guide podcast will offer simple, actionable advice for increasing your bookings and building a successful tourism brand. Find show notes, links and and VIP resources at https://www.beabetterguide.com/podcast
Episode 34 -11 Habits of Likeable Tour Leaders
Today we are going to explore how to be more likeable as a tour leader, guide or experience host and break down the habits of likeable individuals. But first a quick story. I was shy as a young child. And…
The post Episode 34 -11 Habits of Likeable Tour Leaders appeared first on Be a Better Guide.
6/25/2018 • 0
Episode 33 – How to speak in front of a group and How to get people’s attention
Getting the attention of a group is not a trivial skill. Even when customers have paid to come on a tour and employed you as a guide to share your knowledge – getting an audience to pay attention can sometimes…
The post Episode 33 – How to speak in front of a group and How to get people’s attention appeared first on Be a Better Guide.
5/11/2018 • 0
Episode 32 – How to Learn People’s Names on Tour – Techniques for Remembering Names
Learning techniques to remember people’s names is a great skill for everyday life. But as tour leader, guide or someone who works in the service industry – learning names becomes one of your most important skills. In this video, we’re going…
The post Episode 32 – How to Learn People’s Names on Tour – Techniques for Remembering Names appeared first on Be a Better Guide.
1/12/2018 • 0
Episode 31 – Interpretation Tips for Tour Guides – Interpreting Culture, the Environment, History and Heritage
The curious thing is, many tour leaders have never encountered the term ‘interpretation’ Well, for starters, we are not talking about interpretation between languages or other types of translation services. Those are a skill unto themselves – but not what we…
The post Episode 31 – Interpretation Tips for Tour Guides – Interpreting Culture, the Environment, History and Heritage appeared first on Be a Better Guide.
5/6/2017 • 0
Episode 30 – Common Mistakes Made on Group Tours ft. Zipline Canopy Tours by South Park
Good satire is hard to come by. So when Trey Parker and Matt Stone, the award-winning creators of South Park and The Book of Mormon, decided to parody the common mistakes made on group tours – I got pretty excited.…
The post Episode 30 – Common Mistakes Made on Group Tours ft. Zipline Canopy Tours by South Park appeared first on Be a Better Guide.
4/19/2017 • 0
Episode 29 – The 3 jobs you need to know if you want to travel the world and get paid!! Tourism Jobs
Ever wanted to travel the world and get paid? Does the sound of staying at fine hotels and eating at exquisite restaurants around the world appeal to you? Do you love people and always being on the road? Then you…
The post Episode 29 – The 3 jobs you need to know if you want to travel the world and get paid!! Tourism Jobs appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 28 – How to deal with late guests as a tour guide Tips from the pros tour guide training
How to Deal with Late Guests As a tour leader, tour guide or tour director – dealing with late clients is something you face regularly. No matter how clearly you communicate, or how well information is posted on your website…
The post Episode 28 – How to deal with late guests as a tour guide Tips from the pros tour guide training appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 27 – How to lead a tour in the rain (The Secrets of a Nova Scotian Tour Guide)
Have you ever wondered how to lead a tour in the rain? Nova Scotia is called New Scotland for a reason. At almost any time of year, a storm system can roll up the coast and dump buckets and buckets of…
The post Episode 27 – How to lead a tour in the rain (The Secrets of a Nova Scotian Tour Guide) appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 26 – 4 things tour guides should STOP doing in conversations, right now!
Want to hear about some of my bad habits? Well, I usually bite my nails, I sometimes make people wait for me… and my girlfriend accuses me of being obscenely positive… and that’s just the tippest tip of the iceberg. Well,…
The post Episode 26 – 4 things tour guides should STOP doing in conversations, right now! appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 25 – 3 ways you are losing credibility as a Tour leader, before you even open your mouth!
First Impressions could not be more important for a Tour Guide or Tour Manager – Arguably one of the first tests you have to pass. Unfortunately, many tour leaders, even with professional training, lose credibility before they even open their…
The post Episode 25 – 3 ways you are losing credibility as a Tour leader, before you even open your mouth! appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 24 – How to get people talking and avoid that awkward pause – Tour Guide Training
The Big Question: How to Get People Talking on Tour? Let’s face it, no matter which part of the world we work in – all of us guides need to be comfortable talking to people we’ve just met. For many, this…
The post Episode 24 – How to get people talking and avoid that awkward pause – Tour Guide Training appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 23 – Warning Speech Disfluency and how it could be RUINING your tour
It happens to all of us some of the time, but almost nobody knows what it’s called! Well my friends, today we shed light on speech disfluency and how we as tour guides, tour leaders and tour managers can fall victim…
The post Episode 23 – Warning Speech Disfluency and how it could be RUINING your tour appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 22 – One technique that great speakers use that most Tour Guides have never heard of
As tour guides, we have a lot to learn from some of the great orators of history, as well as great speakers in our modern era. They provide us with powerful technique that great speakers use to hone our public speaking,…
The post Episode 22 – One technique that great speakers use that most Tour Guides have never heard of appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 21 – What Bill Clinton can teach us about being an exceptional tour guide
Bill Clinton is easily one of the most engaging and charismatic speakers of our generation. But have you ever stopped to consider what makes his speaking so effective? In this week’s tour guide training, we break down some of Bill’s techniques using…
The post Episode 21 – What Bill Clinton can teach us about being an exceptional tour guide appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 20 – How to Deal with an Angry Customer – The Tao of Tour Leading
If you have been a tour leader, tour guide or tour director for any length of time, there is a pretty good chance you’ve had to deal with an angry customer. And I don’t mean a disappointed or slightly irritated…
The post Episode 20 – How to Deal with an Angry Customer – The Tao of Tour Leading appeared first on Be a Better Guide.
12/5/2016 • 0
Episode 19 – A few things your clients never ask on tour, but secretly want to know
After spending hundreds of dollars on ‘mind-reading, wearable tech’ from sketchy online stores, I will be the first to tell you that mind reading technology has not yet arrived. However, after leading tours for almost ten years now, I’ve been…
The post Episode 19 – A few things your clients never ask on tour, but secretly want to know appeared first on Be a Better Guide.
10/13/2016 • 42 seconds
Episode 18 – How to use props and visual aids on tour! Make your tour stand out from the rest
Are you curious as to how to use props and visual aids on your tour? Would you like to have your tour stand out from the pack? Is there some way to have people walk away from your tour eager…
The post Episode 18 – How to use props and visual aids on tour! Make your tour stand out from the rest appeared first on Be a Better Guide.
10/13/2016 • 0
Episode 17 – How to make your tours more interactive Be a Better Guide insights – Tour Guide Training
Today we talk about how to make tours more interactive. Keeping the attention of your group is one of your biggest challenges as a tour guide, tour leader or tour director. On any given tour the leader is doing the…
The post Episode 17 – How to make your tours more interactive Be a Better Guide insights – Tour Guide Training appeared first on Be a Better Guide.
10/13/2016 • 0
Episode 16 – When Should I give Refunds on my Tour Refund Policy Help
If you as a guide have ever asked yourself, When should I hold my ground on my refund policy? or What should I do when a guest is demanding their money back? – then this video is for you! For…
The post Episode 16 – When Should I give Refunds on my Tour Refund Policy Help appeared first on Be a Better Guide.
10/13/2016 • 0
Episode 15 – How to Give Amazing Customer Service Examples and Tips
Exceptional Customer Service can come in many forms. As a tour guide or tour operator, you want to be taking care of your customers as much as possible, but how do you give amazing customer service? Well, it is an enormous…
The post Episode 15 – How to Give Amazing Customer Service Examples and Tips appeared first on Be a Better Guide.
10/13/2016 • 0
Episode 14 – How to Avoid Burnout as a Tour Guide. How to keep up your Enthusiasm on Tour
It is a hard thing to lead a tour with no energy… when you have almost no enthusiasm left in your body. This week we finally tackle the tough question of how do you avoid burnout as a tour guide?…
The post Episode 14 – How to Avoid Burnout as a Tour Guide. How to keep up your Enthusiasm on Tour appeared first on Be a Better Guide.
10/13/2016 • 0
Episode 13 – How to Handle Cultural Differences as a Tour Guide (i.e. Tips for Intercultural Exchanges on Tour)
Everyday, tour guides and tour leaders face the challenge of how to handle cultural differences. It is our job to educate, entertain and inspire travels and allow them to appreciate different parts of the world. In many ways, we are…
The post Episode 13 – How to Handle Cultural Differences as a Tour Guide (i.e. Tips for Intercultural Exchanges on Tour) appeared first on Be a Better Guide.
10/13/2016 • 0
Episode 12 – How to use Periscope for Your Business & Using Pericope to Promote your Tour
You may have heard about live streaming apps already, but have you ever wondered how to use Periscope for your business? Can it really be used to promote your tour and drive more sales?? In this video, I answer that…
The post Episode 12 – How to use Periscope for Your Business & Using Pericope to Promote your Tour appeared first on Be a Better Guide.
10/13/2016 • 0
Episode 11 – How to Get Your Voice Ready for Tour – Vocal Warm up Exercises
Tour Leaders and public speakers of all kinds know that their voice is the most important tool in their toolbox. That’s why this week we are focusing on how to get your voice ready for tour and sharing a number…
The post Episode 11 – How to Get Your Voice Ready for Tour – Vocal Warm up Exercises appeared first on Be a Better Guide.
10/13/2016 • 0
Episode 10 – How to Keep your Tour Running on Time Insider Guide Tips
This week, guides of the world ask: How to Keep your Tour Running on Time ? Well, my friends, you are not alone. This is one of the most common questions I am asked here at Be a Better Guide and a…
The post Episode 10 – How to Keep your Tour Running on Time Insider Guide Tips appeared first on Be a Better Guide.
8/15/2016 • 0
Episode 9 – Profile Photo Tips for Tour Guides – The Perfect Profile Shot for Tourism
There is a pretty good chance that your tour guide profile photo isn’t very good… It’s nothing personal, it’s just that almost all tour guides have bad profile photos. As I look back, almost 100% of my own profile photos were…
The post Episode 9 – Profile Photo Tips for Tour Guides – The Perfect Profile Shot for Tourism appeared first on Be a Better Guide.
8/15/2016 • 0
Episode 8 – Can I make up answers as a tour guide The answer may surprise you – Tour Guide Training
There are few things quite so embarrassing as being publicly asked a question you don’t know the answer to – especially if you are a tour leader. Tour guides have it especially bad because 1) we are claiming to be knowledgable 2) People are paying…
The post Episode 8 – Can I make up answers as a tour guide The answer may surprise you – Tour Guide Training appeared first on Be a Better Guide.
8/11/2016 • 0
Episode 7 – Tour Guide Jobs – How to get a job as a tour guide Tips for getting a job as a travel guide
Tour Guide Jobs Let’s start with some good news. The overall number of tour guide jobs is growing globally, and the UNWTO (United Nations World Tourism Organization) reports that global tourism continues to be one of the fastest growing sectors…
The post Episode 7 – Tour Guide Jobs – How to get a job as a tour guide Tips for getting a job as a travel guide appeared first on Be a Better Guide.
8/10/2016 • 0
Episode 6 – Tips on How to Lead a Tour Outdoors! (i.e. Guiding Outside)
As a Tour Guide, I’ve spent a lot of my time leading tours outdoors. In many ways, it was one of the perks to lead a tour outdoors, but as you may know, it presents many unique challenges. After years of guiding…
The post Episode 6 – Tips on How to Lead a Tour Outdoors! (i.e. Guiding Outside) appeared first on Be a Better Guide.
8/10/2016 • 0
Episode 5 – How to tell great stories on tour Story telling advice for guides!
If you are interested in ‘How to tell great stories on tour?’ – then you are on the right track! Stories are the way that humans have communicated for hundreds and thousands of years. Effective speakers use stories to connect…
The post Episode 5 – How to tell great stories on tour Story telling advice for guides! appeared first on Be a Better Guide.
8/10/2016 • 0
Episode 4 – How to be a funny tour guide and How to give a funny tour Tour Guide Training
Today’s Tour Guide Training? How to be a funny tour guide and how to give a funny tour. Being funny is one of those traits that many incredible tour guides seem to share. You don’t have to be funny to…
The post Episode 4 – How to be a funny tour guide and How to give a funny tour Tour Guide Training appeared first on Be a Better Guide.
8/9/2016 • 0
Episode 3 – How to Be a Better People Person – Tips for Tour Guides
The question of how to be a better people person is one that every tour guide should ask themselves regularly. So how to be a better people person? I would make the case that great social skills are one of…
The post Episode 3 – How to Be a Better People Person – Tips for Tour Guides appeared first on Be a Better Guide.
8/9/2016 • 0
Episode 2 – How to be a Powerful Speaker Lessons from Historys Finest Speeches – Tour Leader Tips
Today we are going to talk about some the things we can learn from history’s greatest speakers. I regularly get asked the question How to become a Powerful Speaker? by guides and tour leaders in the Be a Better Guide…
The post Episode 2 – How to be a Powerful Speaker Lessons from Historys Finest Speeches – Tour Leader Tips appeared first on Be a Better Guide.
8/9/2016 • 0
Episode 1 – What To Do with your Hands while Speaking Effective Hand Gestures for Tour Guides
If you ever look at video footage of some of the world’s most successful speakers, you’ll notice that they all have one thing in common: They use LOTS of hand gestures. An fantastic study done by the Science of People reviewed…
The post Episode 1 – What To Do with your Hands while Speaking Effective Hand Gestures for Tour Guides appeared first on Be a Better Guide.
