In this episode I once again had the pleasure of hosting Jaimie Abbott. Many recognise her from her tenure with the Royal Australian Air Force and her role as a politician. Additionally, she's the founder of Paid to Speak. Throughout our conversation, Jaimie has an incredible passion for public speaking and networking she is incredibly skilled at.    Networking has expanded from traditional face-to-face dialogues to the digital domain. Jaimie provided valuable insights on the challenges and common misconceptions of portraying oneself online. A recurring theme is "authenticity" in both professional and personal spheres. Furthermore, Jaimie and I delved into navigating social interactions from the perspectives of both introverts and extroverts. This led to an exploration of the importance of recognising and adapting to diverse personalities during networking situations. The episode is a testament to the immense potential genuine relationships hold in the business landscape and how networking can be part of your Marketing strategy.  For all the links mentioned and additional details check out: https://www.travelagentachievers.com/84

In the insightful episode, Ros had the privilege of speaking with Hayley Osborne, the multi-talented marketer and business owner, who contributed valuable insights into the world of travel marketing. Hayley shared her extensive experience, ranging from working on some of the biggest brands like Jack Daniels and Southern Comfort to running her own fashion label and marketing businesses.   One of the highlights was Hayley's emphasis on the importance of local area marketing, regardless of whether listeners are working from home or have a storefront. She was quoted as saying, "whether you are based at home or whether you have bricks and mortar, you can do the same thing in different ways." Her encouragement to integrate both online and offline strategies provided a refreshing approach for those feeling overwhelmed by social media.   Whether you're interested in content pillars, gorilla marketing, or understanding common mistakes in the travel industry, there's something here for everyone. Don't miss this engaging conversation! On that note, we’d also love to have you in the Achievers in Travel - Facebook group, make sure you join the FREE community. Achievers in Travel - Accountability group. For more on what is happening and upcoming events - check out www.travelagentachievers.com Additional details on this podcast episode can be found at: www.travelagentachievers.com/EP83-with-Hayley-Osborne    

In this thought-provoking episode, Ros shares her insights and personal experiences surrounding the importance of coaches and mentors, especially in the business world. Drawing from her own background, she reflects on her time working at McDonald's as a teenager in Australia and how the organisational structure and community there shaped her. She emphasises the importance of good mentors and people looking out for her, fostering her love for Hospitality and Tourism. She also contrasts her experience with her high school community and highlights how her part-time job became her community and laid the foundation for her views on coaching and mentoring.   Ros dives into the alarming statistics regarding small and medium-sized enterprises in Australia, highlighting how a significant number of these businesses fail within the first few years. She argues that there is often a lack of support for small business owners and draws attention to the difference between how coaches are perceived in sports compared to business. The discussion leads to her personal journey in her travel business and her decision to join a business coaching program called Business Blueprint by Dale Beaumont, despite the five-figure investment. This experience led her to recognize the value of being challenged and having a mentor to guide and inspire.   The episode wraps up with Ros' reflections on why coaching and mentoring are not only important but also essential for personal and professional growth. She acknowledges that the investment in a coach or mentor can be intimidating but emphasises that it can be a game-changer for many. Drawing from her own experience and those of her friends, she encourages listeners to think bigger, challenge their beliefs, and recognise the opportunity coaching and mentoring can provide in various aspects of life. It's a compelling conversation that emphasises the human need for guidance, community, and the courage to grow.   For more information on anything we share inside this podcast, please go to:  https://www.travelagentachievers.com/ Thank you for being a part of our community and travel family.   

In this episode, Roslyn gets together with Glin Bayley from The Value Negotiator for a heart-to-heart discussion. They kicked off the talk highlighting the difference between arguing a point and reaching a deal. Glin makes it clear that negotiation isn't about sticking to your guns, but about finding a common ground and building shared value.   Glin emphasises the importance of focusing on value rather than price.    She gives some great advice to travel experts, encouraging them to really get to know their clients' needs and wishes, and shift the conversation towards what value they're offering, not just what price they're asking.    The goal is to help clients see all the value they're getting, which makes them more at ease with the price tag. Glin believes that when you provide real value, customers are happier and more likely to come back.   Glin also encourages travel professionals to get clear on their goals and their own reasons for doing what they do. She calls for a fresh view of negotiation, urging us all to see it not as a chore, but as a positive and strategic way to build thriving travel businesses that focus on mutual benefits.   Get first access to our latest episodes! If you haven’t already, make sure you subscribe to the Travel Agent Achievers podcast. Once you’ve subscribed, please leave us a written review on iTunes or your favourite podcast platform.  Simply click to give us a review, select “Ratings and Reviews” and “Write a Review.”    If you have any colleagues that this information may be useful for, share an image of this podcast on socials and make sure to tag us! @travelagentachievers  

Business Success. It can mean so many things to so many different people.  In this episode, Roslyn Ranse of Travel Agent Achievers and her guest - Owen Cope, a business strategist and someone whom has been behind the scenes of many successful businesses helping the owners take the next steps discuss the business lifecycle.  They share insights on overcoming challenges, effective prioritisation, and the power of systemised team-building. They tackle common mistakes and reveal how to turn them into strengths through productising your services. Whether you're a seasoned travel business owner, a travelpreneur or just starting out in the travel industry, this episode is packed with strategies to propel your business to new heights. Don't forget to subscribe for resources, tools and access our programs at: https://travelagentachievers.com/.

'Acts of Service' is one of my love languages. Yet - this podcast episode isn't about that..  Stephanie Gries of Travefy and I, Ros, are talking about going above and beyond for travel clients in a way that isn't intrusive, is 'smart' in how we use our time and also delights clients whilst they prepare for and are traveling.  This tool is one that caught my attention during the pandemic. Not only was it one made initially for travellers, but it easy to use and intuitive with how it works. PLUS they are always adding new features and tools to help us as the Travel Experts provide further value for our clients.  Stephanie and I discuss all things systems, how using tools that talk to each other or all in one tools that function well are able to help us as travel advisors focus on what we do best.  Education is important and together we both believe that if you are learning, we want to see you implement.  Check out how Travefy can help you in your travel business with a special discounted offer only for Travel Agent Achievers listeners and members. Use the coupon code: TAA20 for 20% off your first year when purchasing an annual plan, or your first 3 months on the month to month plan.  How are you using systems and tools in your travel business to suprise and delight your clients? Making their life easier as well as yours. What tasks are you able to do for them that will increase their 'love' for you and in turn fill your tank too? :-) 

A conversation that I have had and I want to continue to have is what our roles are within the Travel industry, but also how we can all do better in our businesses and how we can work together to ensure we are strong.  This episode with Brett Jardine, from CATO - the Council or Australian Tour Operators, opens the discussion about the roles we play, the legalities we need to get checked and where associations can help us all come together.  Brett is passionate about helping everyone in their positions and wants to see the industry succeed, and in doing that we need to ensure we tick all the boxes in our roles.  Are you blurring the lines, in your role as a Travel Advisor and the work you may be doing with tour operators? Are you unknowingly acting as a Tour Operator and could potentially fall into trouble without even knowing it? Check out the episode details and more information at: https://www.travelagentachievers.com/78 For resources, tools and more check out:  https://travelagentachievers.com/  

Groups as part of your Travel Business Mix can be very rewarding. You can predict future sales and you can plan a lot of experiences far in advance, which helps with your pipeline.  In this episode I share my own experience as well as the "SYSTEM" and stages behind our Group business success. There is NO one stop shop for every group, however the 5 stages that I share can be replicated and used over and over again so that each group has the same experience with you. It is one of the reasons why we love doing them. I am also giving our 5 Stages away, so make sure you grab the latest FREE resource at the show notes below. Our Achievers Mastermind is open to help you learn more about groups and also in April 2023, we are diving into Marketing and Promoting them to ensure that you fill each experience. (Join up on our website) You get access to all our past training as well as live interaction each month.  Even when you are 'busy' having a system in place can clear your mind and also provide the next step to take action on.. No need to feel the overwhelm of EVERYTHING having to be done at once.  Check out all the details at:  https://www.travelagentachievers.com/77  

Nadine Champion is an inspiring speaker, martial arts teacher and author.  She has dedicated over 35 years of her life to studying martial arts and discovering practical tools for strengthening the mind, developing resilience and building courage. Nadine and Ros discuss how to explore the power of positive affirmations through the “ I am” concept. The results can be striking. The only two rules are to write positive things, so they can't be negative. The exercise is about who you are at your core and getting you to think about your life, how you show up in your life and who you really are.  It's about valuing who we are and what we are able to give and what we do as travel advisors, what we give to our clients and what we share with our clients,it comes back to who we are as ourselves.  In this episode of the Travel Agent Achievers podcast, Ros and Nadine talk about how Nadine transformed her life from kickboxer to cancer patient to professional speaker. She shared how she took courage by focusing on mindset, mental and morning routine.  Check out all the details at:  https://www.travelagentachievers.com/76  

You've hit the ground running, I know. Clients are demanding your attention and time and I am hearing that as 'people pleasers' a number of Travel Advisors are starting to feel the effects of burnout and it's only February!  Did you take time out over the festive period?  Have you had a chance to look at your business and plan for what's ahead?  In this weeks episode I wanted to share what planning CAN do for your business, why it's important, how to overcome some of the challenges and also what action we can take to help us move forward one step at a time. Even when it all feels too much.  There are solutions so hang in there.  Right now is the time to take massive action to avoid the traps and challenges that can take hold and stop you in your tracks when it comes to building the travel business of your dreams.  Make sure you join me or sign up to be notified of the next intake of our Travel Business Accelerator Program HERE: https://www.travelagentachievers.com/foundation  

Managing finances is a part of running a successful travel business. As a business owner, you should be able to track how much your business will make and the financial position you will be in by making the changes that work for your business. In this episode we are going to talk with Melissa Browne, a best-selling author, financial educator and serial entrepreneur who is passionate about helping women, particularly regarding finances and how to stay on track so that you are making profits, staying in business, and can continue doing what you love for years to come. Check out all the details and also more information on Mel and "My Financial Adulting Plan" at:  https://www.travelagentachievers.com/74

We spoke with Kristy in August 2021. Now - 18 months later, it's awesome to check in with Kristy and hear about the progress she has made. When we first chatted on Episode #46 https://www.travelagentachievers.com/episode46 where she shared what it was like starting her business only a few weeks before the world shut and the pandemic hit. To hear the work she has done, the intentional direction and also surrounding herself with others that 'get it' and encourage and support one another is SO SO good to hear! If you are in a place of either overwhelm, lost or want to do things different in 2023, make sure you listen in and share this episode. Kristy is like you and I. A Travel Agent with a passion to help others. She also has learnt that to educate herself with business skills and also lean in and trust the process but invest in herself has certainly seen her soar. For more information on this episode and the things we discuss - head to https://www.travelagentachievers.com/73

Travel Agent Finder was created by Anna Shannon. A Travel Agent pre-covid.  Anna and Ros discuss the idea and concept behind Travel Agent finder and how the need to build something that helped the industry through the pandemic became a passion project.  Travel Agent Achievers Members rave about Travel Agent Finder and how it has drawn clients to them. By showcasing their expertise, knowledge and experience on one platform, with Anna's sole focus to increase visability through a range of marketing activities to help advisors be seen, has proven that when you highlight your expertise and tell people WHAT you LOVE to book and who you work with can help build mutually beneficial and prosperous relationships with clients you love.  In this episode of the Travel Agent Achievers podcast, Ros and Anna talk about her path to creating the platform, the struggles and also the celebration when advisors and their clients come together. Highlighting real life examples and talking about the importance of marketing your travel business in many ways, not just one. Check out all the details and also Travel Agent finder at:  www.travelagentachievers.com/72  

Being a ‘mumpreneur’ doesn't have to mean choosing between being a business owner and mother. It can mean balancing the demands and stresses of running a business, as well as doing it all from home—being a parent, spouse, and caregiver and anything under the sun.    With everything going on in our lives today, being a Mum and a business owner at the same time are amongst the most dedicated and hard working people out there today.   Tracy Harris is the energetic Founder and head coach of Australia’s leading online community and online education platform for mums in business. She is fiercely dedicated to supporting big-hearted women wanting to design their life first and business second – by harnessing the superpower of Instagram as part of a complete digital strategy.   In this episode, Tracy  shares her amazing story on becoming a digital business owner and being a mum. She also talks about how she balanced her role as both parent and business owner, and her tips on how to keep motivated, focused and productive when you have a busy family life.   Tracyand Ros also talk on how to use social media for business. In this era, as one of the quickest, easiest and most affordable ways to grow your online business is through social media.    As travel advisors,  we need to be visible and show off your expertise, to talk about what you do.    It’s why Instagram Reels is one component to spreading the word about your business and garnering attention from potential clients.  It can prove to be an effective marketing strategy in growing business.    Join Roslyn and Tracy for this fun and informative chat then go to:  www.travelagentachievers.com/episode71 for all the resources and links to the special offer Tracy has for the TAA listeners. 

Now that we are coming back together in person in addition to all the 'online' work we have been doing, learning how to communicate effectively and with conviction is a skill we can always use.  Public Speaking as Travel Professionals isn't something we can avoid if we want to grow our business too.    In the travel industry, public speaking is one of the most personal ways to reach new clients and potential customers. In order to maximize this tactic, as Travel Advisors, we may need to make sure that we are as comfortable as possible when delivering a presentation or speaking to our clients, both new and existing.     Jaimie Abbott, our guest for today is an award-winning media professional and international keynote speaker. She has spent two decades in the industry working as a Radio and TV Journalist, Political Media Adviser, Managing Director of her own public speaking and media training company and a Communications Adviser for the Royal Australian Air Force.    In this episode of the Travel Agent Achievers Podcast, Jaimie shares her expertise in public speaking and gives tips on how to deal with the fear of rejection.    Public speaking has its challenges, regardless of how comfortable you are talking to groups of people. With the addition of social media, along with the introduction of new forms of technology in presenters, public speaking has become even more challenging.   As a travel business owner, it is vital to make a personal connection with your clients. Confidence is the key when speaking in front of an audience. Jaimie also encouraged people  to simplify their language because people's attention spans are not what they used to be.    For many people, public speaking is a fear and something they would rather avoid than learn how to do well. However, with simple techniques and doing some practice, this fear can be overcome.  Grab all the details and links to Jaimie and her programs and social pages at https://www.travelagentachievers.com/episode70

Everyone has a different approach to learning, there is no denying its importance ― it makes you adhere to new and better work processes and systems.    Some people like to learn and absorb, whilst others, learn and take action. Risking trying something new or different to move forward. Sometimes it works, other times it doesn’t. Learning and implementing however is about growth. Growth for you as a business owner and taking action to build the travel business you desire.     For travel business owners, learning new things is something we are ALWAYS doing.  Whether it is supplier training or what’s working on social media at the moment.    However learning and taking action on the things you learn I find at 2 different things.    Learning and Implementing need to come together to become more than just a way forward; it also helps make sure that we can stay competitive in today’s global business marketplace.   In this episode, I asked one of the Travel Agent Achievers members to share her incredible story about her journey and experience in her travel business.    Holly Velardo has over 20 years of experience in the Travel Industry providing tailor made itineraries with the best possible service and expert advice.   With her passion for the industry and love for her clients, she opened her own Travel Agency almost 5 years ago.    During the pandemic and when the world closed down, she decided that she finally had more time to work on her travel  business. She joined Travel Agent Achievers to have things in place and to keep building and reaching goals.   One thing that she loves about the Travel Agent Achievers community is the SUPPORT and ACCOUNTABILITY not only just coming from me but from her co-members as she said.    She also shares that it is so important to put together the systems and processes in business to get things organized. Once she put a few parts and pieces of automation into her travel business, it has taken away some of the administrative tasks, which has allowed her to focus on building her business.    As she has implemented what she has learnt, she has also seen incredible results in her business from a sales perspective, but also growth in size of her business. Allowing her to do more of what she loves and with those she loves as well.    Ros & Holly discuss why it’s important to invest in yourself, your learning and business to enrich your skills and knowledge, stay up-to-date, and move forward.  Learning from your experiences, both successful and unsuccessful ones. Learning from your colleagues who are experts in their own fields.  Holly is now working on specialised groups and encourages everyone to listen in, learn where you can and from people that ‘get’ you and take action. You won’t regret it. Grab all the details on Holly & Travel Agent Achievers at:  www.travelagentachievers.com/episode69

Your travel business, just like any living thing, has its ups and downs throughout the day. It’s impossible in my opinion to be highly productive all the time. (Though I am sure you try to be)  When it comes to success, I firmly believe that to achieve success, accountability is vital.  Of course, there are some people that hold themselves accountable, however surrounding yourself with others that are all working towards their goals too, can shed additional light on what changes are needed in order to succeed​.  Accountability can help you make decisions that will lead you to your long-term goals and desires in your travel business. Accountability can also stretch you and give you the nudge you may need to show up and do the work to get there.   Your part in the process is being accountable for what you can control, and accepting what you cannot.  It is important when we look at accountability that we take ownership of where we are at the moment and also where we want to be. Because without ownership, accountability can’t sustain itself.   I have seen this time and time again over the last few years with the hundreds of business owners that I work with. It’s one of the reasons why I love that as part of our Travel Business Accelerator Program, we talk about and design our “Vision” the goals that we want for the future of our business as well as the additional extension of our “Achievers” Mastermind.  As a collective we are there and can hold space for one another. We can see when one is struggling and surround them with the right words. We are also able to celebrate and cheer each other on - chasing those goals and dreams and showing up to do the work and share through accountability our progress! At the end of the day, only you can determine what you consider success, and finding a suitable way to pinpoint your own goals is essential for reaching them.  Accountability can lead to success in ways that you never thought possible before. If you need a group that supports you and your dreams, that you can show up and do the work ON your business and be ready to soar, make sure you check out the Travel Agent Achievers Programs and community. www.travelagentachievers.com

Being a travel business owner is both exciting and challenging. Some days you feel full of energy, while other days it feels like the effort is draining you. Thus, traveling is a great way to take a break from your business and recharge your mind.    I’ll admit I am a little bit obsessed with business and especially my travel business. Because I LOVE IT! However taking a break every now and then, even just removing myself from my ‘office’ can really change my headspace.    In this episode, I shared what I personally learn from traveling whilst still running my business. Discovering new places and cultures, tasting new foods, seeing the sites, and meeting interesting people is what opens my eyes to the world and is a great reminder of why I do what I do.    Throughout my travels, I've learned how important it is for me to get out of my comfort zone. I have been able to have a space for clarity and creativity and to think about different things that are in my day-to-day life.   Traveling allows you to get outside and see things from a different angle than you're used to. It makes you use your mind in a way that you wouldn't have before. It is truly  one of the most enjoyable experiences for me, even if I am still juggling life and an office. Traveling can allow you to escape from reality for a moment. Helping  you realize  that there is “another world” out there. Being in a beautiful place or experiencing something “once in a lifetime” is a great catalyst for some deep thinking.   The opportunity to travel again and regularly this year has given me that opportunity to get clarity, a clear mind, and be ready to go. The lessons I learned from traveling are something that will impact me for the rest of my life. So wherever you are in this world, I want to encourage you to travel, experience different things, take the time for you to look at what makes you happy.  Looking to revamp your travel business? Check out: https://www.travelagentachievers.com/

In this new era of the COVID-19 pandemic, how do you navigate this new era? Everybody is busy, so how can you get your clients engaged?   Over the last couple of years in particular, Travel Business owners have increasingly turned to online marketing tools to help them engage with their clients.  Looking for a way to connect with their clients. Webinars have been around for years for suppliers, however in this discussion with Charlie, we talk about the importance of them, their relevance moving forward and what YOU can do to engage your audience and also suppliers with them in your Travel Business.  Charlie Trevena, is an online webinar host expert and  has been in travel and tourism for about 20 years. She is the incredible founder and stress-free webinar host of destinationwebinars.com.au. She has been hosting webinars since 2011.   In this episode, Charlie discusses and shares tips for hosting online webinars. Especially how to keep advisors motivated or engaged with their training. It is insightful, a fun conversation and finally Ros & Charlie get the opportunity to share their experience with you.  Make sure you stay up to date with the podcast by subscribing and downloading our free resources and checklists to help you with your travel business and let us know what you want to learn about to help your travel business grow. https://travelagentachievers.com/  

I'm a pretty relaxed kinda person. I don't normally get worked up over things and I NEVER explode or react in a way that would normally be considered an outburst. Let's just say I am cool under pressure (it's actually where I work best.)  However, over the last few weeks I have had a few conversations with people where I knew there was undertones, yet at the time I didn't react. I have now been thinking further about it and its really bothering me.  SO - I have decided I need to speak up about it, because it doesn't help anyone if I keep quiet.  This, I hope helps others out there that are feeling as though they may not belong, that feel as though they got themselves a 'job' when they started their own travel business, or that feel as though they want to change, grow, build, create, do something different, but not sure how to or why.  I am here to support, educate, inspire and encourage those in the Travel and Tourism Industry that want to build a business that is a business. Building something that gives you life, energy, excitement and you don't become a slave to it.  I don't wait you to be working till midnight and not having time to sleep, take care of your health, spend time with your kids/partner and not travel or have a holiday.  You don't have to be grinding and burning the candle at both ends to build the business you desire. It takes courage, guts, determination, resilience, but also action. It isn't easy, or everyone would do it. I know you started your Travel Business for a reason, let's rebuild together. 

As a travel business owner/advisor/experience creator, our goal is always to create seamless and memorable travel experiences for our clients. However, what happens when we have a lead who seems like an unlikely prospect? Should we reject them? Or see the opportunity in every business interaction?   Our guest,  Maree Kirkpatrick is a sales trainer and business strategist with over 15 years of experience negotiating millions of dollars in sales for numerous industries. She and I have been working together over the last month or so putting some different ideas and perspectives on sales for travel advisors talking about different languages to use, and how we can work together to get the ideal clients.   In this episode, Maree and Ros discuss understanding who are your ideal clients.  Understanding who you want to be working with and why you want to be working with those people. From there we can make that decision to say, "Yes, I want to work with them." or "No, I don't." If I don't take them on as a client, that's okay. But make sure when you say no, that you're also still looking after them. You can also help them find people within your community that might be the right fit for them.   We also discuss the importance of implementing a sales process that allows you to understand who your prospective clients are, what they want, and if they are ideal customers for your business. The sales process then flows into your sales strategy, so you can remain focused on one thing at a time, instead of being pulled in different directions and becoming overwhelmed by all the work.   We want your travel business to run smoothly and easily, because work should be something that makes you feel good instead of exhausted and overwhelmed.   Your Travel Business can be a separate box that you can step out from and you can step into. Stand in your power and know what you want to be known for, what makes you unique, and what makes you stand out.   Make sure you stay up to date with the podcast by subscribing and downloading our free resources and checklists to help you with your travel business and let us know what you want to learn about to help your travel business grow. www.travelagentachievers.com

“Mindset” - A word more recently thrown around - quite a lot. I’m not sure how it sits with me yet. Yes - we have control over our thoughts, though if we are to work on our mind and the thoughts we have, I also think that someone who specialises in this area should be consulted as it is a very powerful topic.    I take this topic very seriously as mental health is something that is not a foreign topic in my family. When I want help in a particular area, I see a specialist. My Nanna always use to say to me… “Your health is one of your most important assets in life, make sure to see the best Dr’s as you only get one chance at this life.”    Which is why I wanted to ensure that by bringing up this topic of the mind, it was dealt with care and in the right forum with a qualified professional.    Not only is she a beautiful human, whom I could easily spend hours with and we forget the time (true story of a 3am finish with no alcohol involved) Clare is a Psychologist with many years experience working with business owners of all different sized companies small and large.    Clare and her partner and team have created an incredible process and system to help business owners all over the world take a look at who they are, potentially dig into the WHY and also work towards solutions and growth and how to get there with their tools Values Pendulum and Thought Code.  In this Travel Agent Achievers Podcast episode Clare and I talk about the power of choice. It is really interesting, thought provoking and I am thrilled she has also agreed to come into our Achievers Mastermind several times this year to help our Travel Business Owners work towards their goals through working on their mind too. (Want to know more about this? Send me a DM and I will let you in on it.)    I’d love to know your thoughts once you listen. Enjoy the conversation and ideas that come from it. Ros xo    Listen here: www.travelagentachievers.com/episode63 

At the centre of a travel business is the service provided to clients. Nurturing relationships, building trust. One of the things I love about Travel Businesses is that the personal connections we have can create opportunities for others to fulfill their travel dreams. Helping people.    Our guest for this episode is one of the Hospitality Industries most sought after speakers and trainers. She educates, advises and evaluates venues, management staff and ground floor operators to champion the Customer Service Experience.    In our travel businesses this in turn can help grow through referrals and repeat clients.    Michelle Pascoe founded one of Australia's most respected training companies, Optimum Operating Procedures Pty Ltd (OOPS).    In this episode of the Travel Agent Achievers Podcast, Michelle provides insight, big ah ha moments and reminders to help us create an unforgettable customer experience for our travel clients.    Expectation. Experience. Evaluation.    We talk about these 3 E's behind creating an incredible customer service experience. Listen in to learn more about each of these areas and how you can implement strategies to assist in creating magical experiences for your travel clients.    Michelle also discusses with Ros about “FLOW”.  What this is, and how it can help you improve your approach to handling your business. It's important to make sure that we make the most of every guest, every visit and every experience.    With all that's happening at the moment in the travel industry, especially with more borders opening, your clients need you. They are not coming to you just for the service that you provide but because of the person and the business that gives them an amazing experience.    Make sure you stay up to date with the podcast by subscribing and downloading our free resources and checklists to help you with your travel business and let us know what you want to learn about to help your travel business grow. https://travelagentachievers.com/  

Which is you in your travel business at the moment? We've just received the best news this week here in Australia and I couldn't help but feel so excited and happy! Finally, after two years, we are reopening our shores to international visitors again! Whoo-hoo! A part of this brings a lot of joy but there's also a part of me that has a bit of anxiety rising.  With the world opening up, there's still a big shift in our clients and how they're feeling.  Yes, we are all happy but there is also this level and feeling of uncertainty. There are so many questions going on in our clients' heads about the 'NEW' kind of traveling.  Are you ready to take these on?  Are you ready to stand up as the expert in your own field of genius and be the travel advisor that your clients need? In this episode, I wanted to reflect with you on a couple of things that I've learned over the last few weeks, as well as give you some ideas on things that you can be doing right now to prepare your travel agent business as the world starts open.  This is the perfect time to be connecting with your clients. Let them know about the recent news updates, what's happening in the travel world and how you can help them. Continue to build those relationships.    There are tons of ways to show up as an expert in our area. I talked about these in this episode as well. But one of the most popular ways to connect with our clients is through social media.   If you feel like you haven't been visible on social media lately and you need the structure and system to consistently show up in front of your ideal clients, join us in our FREE 5-Day Live Training starting next Monday, 14th of February 2022.   Together, with a bunch of amazing travel professionals, we are going to work on our structure in order to be visible again.  Get excited. I know it's been hard, but you're coming through this time. We believe in you. 

Going out on your own as a travel business owner, just before the world shut down, was not something that could be predicted.    Belle Goldie had worked in the industry for over 20years and had decided towards the end of 2019 that she wanted to make a change. To go out as a work from home Travel Agent. And what a change that was. From the hustle of an office to the quiet of a home environment.    As COVID-19 hit Australian shores and the borders closed, Belle worked around the clock like all travel advisors to bring her clients home, repatriate them to their home ports and consolidate hundreds of credits and refunds for her clients, just like you!    Not eligible for any government support, as she hadn’t been in business long enough to ‘qualify’ Belle was determined not to give up. Taking on a second job to help support the family and riding the roller coaster of emotions day in and out, working on the train for her travel business and travel clients whilst holding down a second job was not what she thought would happen to her dream.    After a fall at work, shoulder reconstruction and being in hospital recovering, it gave Belle the opportunity to come back to her “Why” and she knew that Travel was her life.    The travel bug hit as a 22 year old and having a supportive husband and family, her travel business was her heart. She knew she had to keep going. With family support, Belle poured everything into her travel business and joined “itravel” as a Franchisee - itravel Penrith.    The doors opened, she was thrilled with the response and her clients rebooking travel and then the Omicron variant burst onto the scene. Once again, closures, uncertainty, illness swept the world and Belle was facing another hurdle.  Determined and looking for answers, Belle started a Movement. (ATAG - Aussie Take Action Group for Travel Advisors as a Facebook Group.)    What was to be and had to be cancelled due to the Omicron outbreak were a series of rallies. This however became bigger when a national day of action was confirmed - Tuesday 25th April 2022, whereby travel Advisors from around Australia met with local government offices and members of parliament to get their story across.  With the support of AFTA, CLIA and CATO, the message is clear and travel advisors need support to help come through this time.    Especially as there is currently 8 Billion Dollars worth of Travel Credits from Aussies, sitting with suppliers that the general public will need the professional support from Travel Advisors to utilise and navigate the ever changing travel landscape as we come through this time.  To get involved or read up on what the Travel Industry bodies are also saying in Australia - check out www.travelagentachievers.com/Episode60

In the past two years, we all have been on hundreds of Zoom meetings and possibly other types of online conferences/training or networking events. Let's be honest, somehow, we have all grown accustomed to this situation but it’s also been exhausting.    In fact, when face to face connection became impossible as the world closed and we all began working and staying at home, an opportunity to move online with networking and connection for Travel Advisors was how our guest in this episode continued to build and establish a brand known for this. Our Guest is the man behind the Travel Community Hub - Richard Taylor.    Richard founded The Travel Community Hub, known as TCH to bring people together from the travel and tourism industry to start and continue conversations with suppliers and educators during COVID-19 pandemic. With the aim to keep the industry connected, informed and supported. His prior business was a Co-Working Space specifically for Travel Professionals.   In this podcast episode, Richard and I talk about Community, Connection, Networking and Education and how these will all look like post-covid. Are we still having online events? Or will we finally connect with one another in person?    We also talk about 'Hybrid events', What this means, how this will work and how this will further help us in the travel industry to continue to connect with one another and be well-informed about what's going on in our industry.    We also dig deeper about The Travel Community Hub and how Richard and his team will continue to support the travel and tourism industry now and in the future as we continue to navigate the new era of travel.    Make sure you stay up to date with the podcast by subscribing and downloading our free resources and checklists to help you with your travel business. https://travelagentachievers.com/  

A New year is always a great place to start with thinking fresh, getting yourself organised, cleaning your office, tidying up old emails, and a FRESH start. I absolutely think we all need that this year. 2021 was just another crazy year we all had to experience.    If you felt like the end of last year was another kick in the guts, I understand. If you are questioning yourself and your business right now, I understand. You are not alone. Myself and my team have also faced many struggles both in business and in our personal lives towards the end of 2021. We all needed a break from everything.    As we start 2022,  It's a great opportunity to start again as we welcome a new year!    I share this as business is like climbing the mountain. There will always be obstacles, challenges and then when you are prepared and you take action you will also be surrounded by people who want you to succeed and also those that can help lead the way and clear the path for you.    That’s exactly what I believe this year will be about.    Grounding, Momentum, Action and Fearlessness.   As we kick off our work year, I’d like to suggest that this year, we take it as an opportunity to build a 'NEW' travel business. Asking yourself, what can we do differently this year to make sure that not only will we get through the year, but business is going to soar to new heights.    In this very first podcast episode of the year 2022, I share with you the things I do to prepare my business for an entire new year and also tools I use to assess my travel business.    Planning, forecasting, knowing what to promote or sell, setting sales targets, being involved in a community- these are just some of the things that you can do right now for your travel business.    In this episode, I mention a lot more ideas and things that I know you can use to have a clearer mindset, vision and focus as we navigate through this year.    My goal is to take action with you and implement those dreams, plans and goals. Are you ready?

In our (almost last) episode of 2021, I wanted to invite a friend, someone I admire and respect immensely and am also a HUGE fan of as a guest on the Travel Agent Achievers podcast.  James Castrission is not only a father and CEO of My Adventure group, but he was also the first person to Kayak across the Tasman Sea from Australia to New Zealand and then to also trek across Antarctica. (His stories and experience is incredible)     From his work as a senior management consultant at Deloitte and experience leading expeditions to the most hostile corners of the planet, James understands that culture eats strategy for breakfast.   We talk all about James's adventures and how these have given him lessons both in life and in business. We also talk about the three elements and key traits in business it takes to succeed in business for survival now and in the future.  A GREAT Episode to finish off 2021 with.  🌟 Listen on your favourite platform to be inspired, motivated and be ready for the year ahead! www.travelagentachievers.com/episode57 🌟

Many travel professionals (mainly within Australia) that I know have been trained or have seen Meg Salter speaking at a travel industry event over the past 20 years or so. She has true passion for the industry and a HUGE heart wanting to help people achieve their dreams and goals.    When COVID hit and almost all of us were in a state of shock, grief and depression, Meg stood up and shone brightly for everyone. She knew what we needed at that time - SUPPORT and ACCOUNTABILITY. Hence she joined forces with a few other industry legends and founded the “Travel Industry Women” Facebook Support group. This facebook group grew exponentially in the initial weeks as agents reached out and supported one another - something I had never seen before in such magnitude to work through the countless refunds, credits and details. It was and is a place for support emotionally, personally and professionally.    As she showed up in the facebook group daily along with thousands of others, in my eyes she created a space of ‘we’re all in this together’ in raw and transparent conversations, which hit home with so many.    With this episode, I wanted to talk about those days with Meg and how she saw it from her point of view, but also bring to life some of the things that I have learnt from her over the year.    We discuss forming new habits and attitudes, continual learning and taking your skills to the next level and how important these are as we face the surge of booking inquiries again.    We also talked about "Brainboxes", opening and closing loops on your brain and prioritising things to avoid overwhelm.    We are no longer the travel advisors we were 20 months ago. We are smarter, braver and much more skilled. We know our worth and we have pointed out the people that we love to work with. We have done so much in the past few months to make sure that we'll never go back to that crazy hamster wheel.    We have the greatest opportunity right now to relaunch and rebirth ourselves as travel professionals. Make use of all the learnings and skills we've had in the past. Really make a plan for business success and not just a plan on how to make money.    It's time to look at the broader perspective, a long-term goals.    We believe this is THE TIME to get organised if you haven’t already, or you feel as though you could be stuck on the hamster wheel - you are trying to juggle work commitments as well as family, a second job even or are just not sure what to focus on.    For more details and to join the In-Person sessions in Sydney, Australia in December 2021 or January 2022: https://travelagentachievers.com/planningday   Make sure you stay up to date with the podcast by subscribing and downloading our free resources and checklists to help you with your travel business. https://travelagentachievers.com/    

Sometimes, when things are hard, a question that arises, is WHY….  Why have I chosen to do something. In this instance, a question I am hearing often right now is: “Why am I still here in travel?” “Why do I still remain on the roller coater of emotions as a pandemic surrounds me?”    If you have asked yourself this or many other “Why” questions, you are not alone. Sometimes I too ask myself this when having a tough day. I answer myself with my love and passion for the industry, travel and adventures we can have exploring this incredible planet we live on and my passion for helping others create memories of their own experiences as well.    Over the last few years, I have shared my journey with you. How my team and I have worked through the struggles, challenges, and moments we faced. As a team and also as individuals.    In this episode, I asked one of my long term clients share her story. She has ridden the same roller coaster, lost thousands of dollars worth of bookings, but decided that this was not the end of her travel experience as an advisor.  It is a journey of discovery, experience, up-skilling and working ON herself and her business to come through this time. A story of hope and what you can do too.    Kerstin has been part of the Travel Agent Achievers community since its inception and to watch her overcome the challenges has been an honor and privilege.I have seen her grow and flourish. Riding the wins and achievements as well as walking with her through the challenging times.    Her big heart for travel and wellness has helped her pivot and cope at times during the pandemic.    Even though her business ground to a halt, when the shock and main activity subsided, she did not let emotion and challenges bring her down. She asked herself - "Why" but then also followed with "What".   She has worked on what resonated with her and has taken action working ON her business. Given the greatest gift of time to get organised.    Business can be challenging. No one ever told you that having your own business would be easy. But with the right support and guidance, you will come through this time stronger and more resilient than ever.    You can be the Travel Advisor that clients are looking to turn to. One that is an expert, knowledgeable and ready to take care of them.   Kerstin is a member of the Achievers Mastermind as well. Her progress, implementation and training have been remarkable. I know that with the solid foundations she is putting in place, her business will soar when we are once again allowed to travel.   If you are looking to uplevel your business, check out the resources at www.travelagentachievers.com 

If you've listened to our previous episode, I talked about the recent news we've been hearing all over the world about the world slowly opening up. I invited a special guest onto this episode as I wanted to dig a little deeper into the topic with an incredible woman who champions other women on their business journey. Michelle Broadbent.    We both want you to be ready for what is on it’s way with regards to bookings and to get prepared as things start to unfold for now and the future! Helping you to clear the overwhelm and be the boss in your business.    Our special Michelle says she's ‘the woman behind the woman’, and the sounding board and cheerleader and is very passionate about seeing others succeed. But she’s so much more.    She provides realistic, practical solutions and operational support together with out-of-the-box creative ideas - all served with a big dose of TLC.    Michelle and I have a lot of things in common and one you will hear about on this episode. (Please excuse my singing - OMG I almost died when I realised I did this and it is now recorded. )      Michelle shares with us ways to help to clear overwhelm, manage our time well, set up boundaries to ensure that we are on top of our business and not our business on top of us.      As we move on to a new era, I want you to be in charge and put yourself in the driver's seat. Do what you can do right now. One step at a time.    Organise, plan and understand your clients better and connect with them. Plug into a group that will help you grow, succeed and be accountable.    “Work out those things that work for you and put yourself in the driver’s seat because you don’t want to live your entire life according to other people’s agendas”. - Roslyn Rase In-Person Planning Sessions - Get your Travel Business Ready and Organised for 2022 Achievers in Travel Facebook Group

Recently, there has been lots of positive information and news about the world starting to open up. A lot of discussion around what we can and can’t do, how we will navigate the travel experience and seeing things from both sides of the industry - suppliers/operators/wholesalers and travel agents/advisors and professionals.     Things are happening. The question is at the moment, ARE YOU READY?    How are you feeling about this?    Discussions are still about and the roller coaster of emotions. Should we book, do we risk cancellations.. There are still so many questions and uncertainties, things we can’t control but we need to be aware of and assess as we move into this new era.     However, even with all these uncertainties, we have control and authority over one thing - our behaviour, our actions and preparing the future for our travel businesses. So, what could you be doing right now to secure your clients as we move into a new era?    In today's episode, we will be walking you through some ideas that we use in our business to stay on task and are using to get ready for the new future of travel.    If you think things are starting to feel heavy and too much once again, I want you to take a deep breath. Look at the facts, look at what you can do and communicate as much as you possibly can. I am here to encourage you and support you and I know you will come through this time.  For resources to help you on your travel business journey, check out: https://travelagentachievers.com/

As we all know, the entire Travel and Tourism industry is among those harmed the most by the COVID-19 pandemic. In previous episodes, we have highlighted voices of amazing travel professionals who in spite of COVID-19 have continued to move forward and achieve results for their travel business that they may not have had time, insight or the determination to chase before.    There's so much that we can do with the gift of time that we have right now. And I know our guest for today will agree to this as well.    In today's episode, we have a very special guest. Lisa Pagotto - the founder and director of Crooked Compass.    Lisa has a fascinating journey creating one of Australia's leading niche travel brands, Crooked Compass.    Lisa sold her home to fund her business and what unravelled on her journey will have you spell bound, on the edge of your seat and on the brink of tears.     With over 21 years of travel experience, she's excelled in all facets of the industry. Lisa's efforts in the experiential travel space have directly influenced the development of the experiential travel movement. Her commitment, curiosity and daring sets new standards for the industry. With incredible stories overcoming adversity and challenges you never dreamed possible, Lisa has battled it all. With a passion for fading cultures, education through travel and a new skillset of becoming a pilot at a time when tourism was at a standstill, she’s poised, whip-smart and straight shooting and will leave you feeling inspired and fired up to chase what you really want.   Lisa may be someone from the 'other side' of travel as a wholesaler and supplier but she has the same determination, guts, knowledge, and expertise as you do. AND is willing to do what it takes to get through this time.    2020 was set to be the biggest sales year for Crooked Compass, Lisa’s biggest year yet. Everything in her business was going on an upward trajectory then COVID-19 hit.  However, she did not let the sadness and depression get the best out of her and her business.    She took action. Which is exactly what we encourage you to do as well.    She chose to accept the situation calmly and work on the things that she can do right now. She chose to move forward and made use of the precious time to look at her cash flow, work on her systems and content plan, continue to build the relationship with her clients, and also reassess who she loves to work with.    Yes, we are not in an ideal situation. No one is right now. However, we are in the best position to prepare our travel business when things reopen once again. We will travel again and we want to ensure that your clients are going to book with you again.    I want you to be ready when that time comes. Now is the time to get stuck into those projects you never thought possible. Work on the back end of your travel business to help you in the front end as the bookings come in.    If you are not sure which direction to take, reach out. Send us an email at info@travelagentachievers.com or a direct message on Instagram @travelagentachievers  www.travelagentachievers.com/episode52

Do you realise or understand the level of service, the expertise or guidance you provide to your clients?  I know it, you ARE the expert.  So why is it that sometimes we question everything we do. We feel guilty when we can’t control a situation. Do you feel the pain physically or emotionally when a client gets upset?    Sometimes we don’t or our clients don’t actually understand the amount of time, the expertise we have to guide them through a booking experience.  I know for a fact that you AREN’T a booking agent that does set and forget bookings. You are there when a client is in need and have navigated the last 18+ months like a true professional.   This episode is to really help you look into yourself. See the true value that you provide and then look at ways, by involving your clients as to how to get the message across that you too deserve to be paid for the work you do.    Not sure how to get started? Listen to this episode as I walk you through my 4 Step plan. Grab the resource to help you articulate your own value and the steps to also roll out your own ‘Professional Fee’ for your Travel expertise.    Whether you are just starting your travel business or a seasoned professional, this episode is for you.    If you are feeling uncomfortable about the conversation, it’s ok. I get it. If this is new to you, its also ok. One step at a time.  If you are thinking about your Travel Business and what you can do to move forward as a Travel advisor, Travel Agent, Travel consultant, Travel Professional, whatever you would like to call yourself moving forward, then check out our “Achievers” Mastermind.  I'd love to see you in our Facebook group, "Achievers in Travel - Accountability"  for additional support and guidance. I am here for you, you can get through this and I believe in you.   Grab the resource for this episode at www.travelagentachievers.com/episode51

Do you take the time to acknowledge your progress in your business?  You get a new client - Whoo Hoo! 🎊 You double your commission from previous months - YAY! 🎉 You reconnected with customers, by sending a newsletter, email, personal note - Great job! 🥂 As travel business owners, or even small business owners, we often have our to do list and then just tick off the task as it is completed.  No More!  I am going to challenge you to think about all the things you have accomplished and celebrate those as you move forward.  This is Episode 50! We are celebrating that.  I am going to share with you some WINS of the travel business owners that I work with. Not only because I want to celebrate these, but I also want to inspire and encourage you that YOU CAN DO IT TOO!  We are here for you and we believe in you!  Listen until the very end as we have a HUGE surprise for you! Since this is our 50th episode, we want to honor you and give you thanks for being an avid listener of Travel Agent Achievers.  Truly, we thank you! We'll continue to be here for you no matter what. 💪 Travel Agent Achievers - Website

Overwhelm is real! When we don’t have direction, a plan or strategies in place, we can be led astray and feel like we have to do ‘all the things.’    Whilst coaching and mentoring Travel Professionals and other business industry professionals, I have seen over and over again, how we can be learning and listening, see or hear of a NEW thing we ‘should’ be doing and then jumping onto it. It can be exciting to work like this, but it isn’t sustainable in my experience.    On the other hand, I have worked with many different business owners that have a vision, a plan and stay focused and experience tremendous growth. BUT - they also know that every plan can be amended. New things come up and they can be implemented if it fits or when the timing is right.    There is no magic pill or rescue service in business. We all have our own path, yet can also get support and guidance if and when it works for you. As travel business owners, my hope and wish for you is that you do build the travel business of your dreams and one of the BEST ways I have learnt over the years to get this is to have a plan and strategy in place and work with it consistently to move forward.    At Travel Agent Achievers, it has always been our aim to ensure that as a community, we are here to empower, assist, guide, provide insight and encouragement as well as offer the tools to help you build the business that you deserve. However, without planning, you will not be able to maximise the full potential of these tools, resources, and tips that we provide.    If you're still not convinced as to WHY you need to have a solid PLAN and clear strategies for your business, listen to this episode. This week, we are going to share with you 6 reasons that we always keep in mind to remind ourselves as to WHY we need a plan and strategy IF we want our business to move forward.    Are you ready to rebuild your travel business? Are you ready to tackle all challenges and dive into them because you love it?    A strategy, a plan and a community of like-minded people that are working towards building the travel businesses of their dreams. Collaboration and sharing of ideas.    Do you want this for you? If yes, then join us in our upcoming In-Person Planning Session in Sydney! Together with awesome members of our Achievers Mastermind, let's set up a plan for your business and put some strategies in place for the coming months ahead.  You will walk away with not only the plan, but realistic and actionable steps for you to follow to move your business forward.  Click here for more details: www.travelagentachievers.com/planningday

“I need more time” is a common remark I hear often from business owners and occasionally myself internally too. :-)  Unfortunately time is one thing that we all have exactly the same amount of.  I can’t give you more of it, but I can share some of the tools and resources we use in our travel business to help reduce stress and wasting precious seconds, minutes and hours in our work day.    As you start booking and engaging with clients, working smarter not harder is crucial.     This episode is just the start of sharing some of the tools we use. Over the coming months, we will share what works and doesn’t work in our business, what we have tried and let go of and what we have tried and continued to use and love. We will also bring in other consultants that use different tools and why they use those too!    Instead of reverting to old school methods or going back to ways you used prior to COVID-19 in your business, I want to encourage you to become more efficient and ensure that you are getting things out of your head. Allowing you to be more creative, have more fun, and get more  joy out of your day-to-day work schedules.    You CAN scale your travel business with just a few tools. You don’t have to spend thousands to be more productive.     These 4 tools are to kick you off and we know will help you.    You deserve to have the travel business you have dreamt about. Now is the perfect time to be putting some of these things in place to help you grow.  Check out www.travelagentachievers.com/episode48 for all the resources and details on each of these tools.  We have seen AWESOME transformations with a number of consultants we work with around the world. Getting their travel business organised and systemised. Gaining clarity and having a clear direction with focus on a monthly basis. If you want to know how they are doing it, check out our Achievers Mastermind!    Those already in the group consistently share how being accountable, learning and implementing the tools and resources we share each month and setting the goals, and taking ACTION gives you visible and real WINS. 

Have you ever put together a ‘Budget’ for your travel business? Or been told - you NEED to have a budget so you know what you can spend?    Well, when I think about budgeting, it scares me to bits. Why would I want to be restricted and whenever I have put together a personal budget, I’ve been depressed. What do you mean I can’t go out to dinner more than once per month! Haha   However when you own a business, money is important. You need it to survive. And one of the easiest ways I have found that WORKS for our travel business, is to keep an eye on cashflow.    Why? Because in travel, you may have a client book now, travel in a few months and you don't get the commission until after they leave. This means that you are doing the work now, and having to wait for a portion of payment. SO, in your travel business. This ultimately says you need to look at your cashflow and prepare for the ebs and flows of the money coming in.    Making predictions based on FACTS. Preparing for the tougher months and also those where cashflow is good.    I wanted to discuss this topic as we start to reopen our businesses, as you start to get clients booking, what can you do to prepare for the future.    To track expenses and predict those in the future as well as track your sales and what is potentially coming in and plan ahead.    Looking back to March 2020, I already knew what money was to come into the business for that month and really evaluated and took a good hard look at our travel business to see where we could pull in the expenses strings, without losing the things that were important to me. Education, community, clients. Assessing what I could and couldn’t potentially do moving forward - at least for a few months.   I took the opportunity to look at my finances and planned ahead.    Using a cash flow forecasting tool was a real game-changer. It showed me my financial capacity, how long could I stay afloat without having to think about a business loan, and what things do I need to keep me, my family, my team, and my business secure. I believe that this is what every travel business owners need to have and do especially right now.    Our guest on this episode, Louise Delaney isn't an accountant. I specifically chose to speak to her for this reason. However, she loves numbers and is an expert in cash flow forecasting. She is a business owner herself so she knows and understands how and what we feel about managing our finances.    We discuss the importance of cash flow for our travel business, how to do this, tips and how to manage it.    We have a perfect time now to look at our cash flow and really project and work towards building a more solid, more successful travel business in the future.    Louise has tools that you can use for your business on her website, Cash Flows For You. These have been put together with simplicity, and ease of use in mind. She can also be able to help you get a real picture of how much you have financially and how much you need to keep everything afloat.    Louise is also a guest speaker in our Achievers Mastermind next month where we will be talking about Revenue Planning.  If you want to know more about cash flow and have a plan set up for your travel business, sign up now! www.travelagentachievers.com/TheAchievers We’d also love to have you in the Achievers in Travel - Facebook group, make sure you join the FREE community. Achievers in Travel - Accountability group.   

There are times in life when at the time we may not feel as though we are making progress, however when we look back at actually assess where we are at,  many things may have shifted and progressed. This episodes guest is SMART! Not only taking a risk and launching her travel business shortly before COVID hit the shores of Australia.  Kristy, did not back down or give up. Instead, she started working on her business.  Putting systems in place, finding her niche to ensure that she and her travel business is ready when we can travel again. AND putting herself out there.  AMAZING is an understatement for this woman.  In this episode, allow me to turn the spotlight to one of the members of our “Achievers” Mastermind. From Travel Moore, Kristy. Tune in to hear an inspiring story of someone who took a chance, has taken the risks and implemented despite the problems going on all over the world.  In this episode, I want you to know that you are not alone. Realise that we have the greatest gift of time now to get organised in our business and take action.  Yes - business can be challenging. No one ever told you that having your own business would be easy. But with the right support and guidance, you will come through this time stronger and more resilient than ever.  By taking action, self-education and training, I know that your business will soar even higher. To ensure that you are moving forward in your business and also getting additional tips, help, support and encouragement, make sure you join The Achievers Mastermind.  If you are looking for community with Action and Education, join the FREE Achievers in Travel - Facebook group, Achievers in Travel - Accountability group. I can't wait to see you soar and cheer you on in YOUR Business Success. Ros

Do Sales or implementing a Sales System scare you?  With all that has happened in the world relating to travel businesses, it's no wonder that when it comes to promoting and booking clients caution naturally comes into play.  As we kick off this episode, I let down my own guard and talk about my own fear of sales. How Imposter Syndrome can easily creep in and its process to ensure that we work through the challenge to rise above it.  Sales is for the consumer. Sure, you have something to promote. However your travel business clients want and value your expertise, experience, level of care and guidance.  You are the expert when it comes to travel.  This Sales process is broken down into 4 key areas. Or the 4 I’s as our guest Luis Baez likes to say. Together we walk you through these phases of the sales process to give you specific ideas as to how you can use each in your own travel business.  We can think that we have a B2B or a B2C business (Business to Business, or Business to Consumer) though is that really who YOU are?  Essentially and at the end of the day you have a H2H Business. Human to Human.  Owning a travel business has human connection, trust and relationships.  No one comes to your front door to buy your product without knowing who you are first. Especially if you are a mobile, work from home travel advisor.   It's important to build a connection with your clients and have that sense of trust. This is how our guest, Luis soared and excelled as a sales professional.  Luis is someone whom I speak with about Sales ALL THE TIME! Not only a soothing soul, but My Chief Virtual Revenue Officer. He helps business owners all over the world develop the confidence to grow their business. Sales processes, systems, empowering you to grow and numbers are his superpower.  How will you use the “4 I’s” System in your travel business?   Impress, Inspire, Influence, and Invite - listen in, learn and let’s boost sales performance in your travel business.  Not only is Luis an incredible guest on this episode, he is also a Guest Expert inside the Achievers Mastermind! The ONLY program that incorporates the training and Education, with Support, How to’s and accountability for Travel Advisors Globally. If you are wanting to focus on 4 KEY Areas in your travel business, make sure you check out “The Achievers” or connect with us to see where you are at and if it is the right fit for you.  If you want support, accountability and ways to take action in your travel business, join the FREE community. Achievers in Travel - Accountability group.  Check out the Travel Agent Achievers Website for all the resources and downloads that Luis has also so generously offered to Travel Agent Achievers listeners.    

Ever wondered HOW people find you when you put content on your website? Do you feel like sometimes you write a blog for your website and it goes into an ‘abyss’? How do you even know if people are looking at your stuff? Is it of interest? Well, we know we have to be in more than one place for people to find us, which is why I wanted a special expert to come onto the Travel Agent Achievers Podcast and teach us more today!    This fun and informative episode is done in conjunction with a specialist in this area.  Who not only has her own blog, but she has previously built a specialised travel blog and sold it and its marketing assets for close to 6 figures! WHAAT?  YES!  Michele lives and breathes blogging and not only runs a successful travel business herself, but she also educates other travel professionals on HOW to BLOG and how to get your content seen. First Class Blogging Academy is a go to resource if you are thinking of starting a travel blog, or even if you want some new ideas and join a community of travel advisors with ideas and assistance to help attract their ideal clients.   We discuss how we are all wanting more ‘time’! But in order to reclaim and use our time wisely, we need to be smarter in where we place our marketing efforts. Re-purposing your content on different platforms is one of those ways.    We discuss what “repurposing” means.   How we can do it.  Together, we walk through 5 ways and 5 places to repurpose your content to get more eyeballs on your website without having to spend too much of your time. If you want to build the best blog site, or improve your SEO and make your content marketable, this episode is for you.   If you believe that blogging is a key piece of your marketing plan, join Michele in her FREE 5-Day SEO Challenge. In 5 Days, she will help you get a jumpstart to make sure that you learn the basics of blogging! PLUS, she will help you create 4 pieces of content that you can use in whichever way you want to. Click here to join.  “Blogging is a key piece of any marketing plan. It’s about content creation, it’s about showing up regularly for your potential clients and your current clients.” - Michele Schwartz “As you get your name out there, as you start building your brand, you really need to think about how you can repurpose your content to become known, to become the expert and share it with the world” - Roslyn Ranse  Links Mentioned in the Episode: Linktree Namechk Episode 31- How Do You Describe Your Ideal Client How to Understand Who Is Your Ideal Client PDF   7 Ways to Repurpose Your Blog Content PDF  Marketing Your Travel Agency Website  First Class Blogging Academy Website First Class Blogging Academy Facebook Page 5-Day SEO Challenge  Get first access to our latest episodes! If you haven’t already, make sure you subscribe to the Travel Agent Achievers podcast. Each new episode will help increase your knowledge and expertise as a travel agent.  We love hearing from you! Make sure you hit us up via DM, Reviewing the podcast or sending us an email.  If you have any colleagues that this information may be useful for, share an image of this podcast on socials and make sure to tag us! @travelagentachievers 

Existing clients are the lifeblood of your travel business. They are the ones whom have been there prior to the current situation and hopefully they will be the ones there when they decide to travel again.  If we don’t have clients, we don’t have a business. When was the last time you connected with your existing clients? When did you show up for them and show them that you're still here? Even if all your existing business currently looks like a pile of credit vouchers and deferred travel plans right now, I am going to walk you through some different ways to connect and rebuild those relationships that are so important to us now and also in the future. In this episode, I am giving you 3 ways to connect with your clients RIGHT NOW to ensure that you are taking a positive step to build or rebuild your business. Including those relationships that are also the potential sales opportunities for you now and in the future. 3 opportunities that don’t cost a lot of money. Things that can help you get your mojo back, give you insight into what your clients want, help you define who you want to work with and help you reconnect with and strengthen those relationships with the clients you love and want to work with in the future. Travel WILL come back! You just need to be ready for it. Are you? Check out ‘The ‘Achievers’ our mastermind program for travel professionals wanting to make a difference and build their business.  Get first access to our latest episodes! Make sure you subscribe to the Travel Agent Achievers podcast and send us a review for a shoutout!  Here's some of the links recommended in the episode. Episode 08 - Customer Loyalty and Easy Ways to Gain Referrals  Episode 31 - How Do You Describe Your Ideal Client?  The Achievers  Bonjoro 5-Day Social Media Challenge

As a travel business owner, just booking travel has its complexities. Then add in that you are also a Social Media specialist, content creator, Financial Controller, Administration Assistant and the list goes on.    This year our goal for you and us as a collective, is to have efficiency, be prepared and take action in our business. Efficiency being key. Ensuring we do the things we need to to continue to move forward without getting continuously bogged down or attracted to bright shiny objects.    In this episode, I will be sharing with you the TOP 3 favourite tools we use for creating social media posts. I don't want you to get stuck anywhere. These tools are purposely made to help you get organised, take out the guesswork and most importantly, allow you to focus on your zone of genius. These tools are designed to help you become efficient and put your best foot forward.    If your social media page has been in hibernation, I want you to join us in our upcoming 5-Day Social Media Challenge! Join HERE    Let's work together to grow your audience, get seen again and put together a plan for what your clients want to see.   Make sure you also download our FREE resource with Social Media Ideas and tracking sheets to track your progress and the results you get. FREE Social Media Ideas and Tracker   Resources Mentioned in this episode:  Travel Agent Achievers’  5-Day Social Media Challenge FREE Social Media Ideas and Tracker Easy Graphic Design with Canva Voice to text - Create content with Otter Facebook Creator Studio Get first access to our latest episodes! Make sure you subscribe to the Travel Agent Achievers podcast and send us a review for a shoutout!

Have you ever tried googling yourself? What did you find? Is there anything travel-related there? Will people instantly know that you are a travel business owner by just looking at the search results? If not, then why not work to make yourself known this year, by positioning yourself as the expert.   In this episode, I talk about content creation. And why I believe it is one of the best forms of marketing for your travel business.    Content is anything that answers your clients' questions. Including social media posts, website copy, email newsletters, podcasting and even blogging. It can generate leads, builds trust and relationships and positions you as the expert in your chosen field if done right.   If you want to know more about content creation  - why we need it and how does it all work, then this episode is for you.   Make sure you check our specialised workshop (Content Planning for your Travel Business) where we dive deeper into this topic and get you to come up with your plan for the year ahead.  Lets get your content marketing strategies in place to help set you up for a great year ahead.  Make sure you grab more of our resources and our FREE tips, advice and bonuses. Subscribe to our email list here!   “People want to get to know you for you” Roslyn Ranse “People are listening, they are reading, they are there.” - Roslyn Ranse Links mentioned in this episode: Travel Agent Achievers Content Planning Workshop  Travel Agent Achievers Podcast Episode 38 - Build Your Profile by Being a Podcast Guest Podcast Pitching 101 by Christina Lenkowski Michele Schwartz First Class Blogging Academy Facebook Page  Subscribe and Review on iTunes! Get first access to our latest episodes! Make sure you subscribe to the Travel Agent Achievers podcast. Each episode will help increase your knowledge and expertise as a travel agent.  Find us on socials and share with us your favourite episodes. Make sure to tag us! @travelagentachievers 

It's time. Time to Learn from the past and move forward. Really you ask? Well, In my opinion, we don't have any other choice. As business owners, no one ever said the road would be easy and we do what we love for a reason. Owning a travel business has its current challenges, though this is also an exciting time as we move into a new year. In this episode, I reflect on the year we had - but not in terms of the loss of business, more the lessons learnt. Looking at how we came through and what I believe some of the reasons are. Plus then looking at 2021. What can we do, where are we looking to work and what opportunities do we have in this new time. Myself and the Travel Agent Achievers team will continue to support you in every possible way that we can this year and beyond. Even though you may feel a little sluggish to kick off the year, don't worry - we are here to prep you up and he; you move forward.  If you are looking to surround yourself with the right people that get you, understand your business and you want to build your travel business, make sure you sign up to be notified of the upcoming start in our 6 Week Travel Business Foundations program, starting in a few weeks. Be on the waitlist for first access and special bonuses.  Make sure to sign up here: www.travelagentachievers.com/rebuildrunway Join the community of like minded travel professionals on Facebook in our Achievers In Travel Group.  If you haven’t already, make sure you subscribe to the Travel Agent Achievers podcast. We are here for you! 

You know that spring in your step you may get after a coffee in the morning? Or the drive to power through your to do list or action list each day?  Do you still have that? Or is it lacking at the moment and you are wondering what is going on…..  I was recently talking with my Mum (a chaplain and counsellor) about the loss and feelings that I was having and I was hearing within the travel agent Achiever community.  She identified it as grief. Grief and loss of a business we have grown. The stages of grief and how it may pop up at random times and we may also revisit the stages at different times.  As small business owners and the impact COVID-19 has had on our industry and businesses, I wanted to address this today and the feelings that we have experiences and then things that you can do to help right now within your business.  If you are feeling any of the emotions and feelings we discuss, please first and foremost seek help from either a professional or  close person to you. You are not alone and I want you to know that you are worthy and you can do hard things.  One thing that we have always been talking about inside our Travel Agent Achievers group is the process of grief. Dealing with the current situation as small business owners, I know we may have experienced this. Not knowing who to talk to or not even sure how to open up are ok. I'm no expert but I've had my fair share of personal experiences to know when to seek help and support, and I encourage you to do so as well.  So in this episode, I will be sharing with you my own experiences with these different stages of grief. Some of my personal challenges and how I managed to move forward. Not to ask for sympathy but to let you know that you are not alone.  As you're listening to this episode and happen to find yourself in one of these stages, I want you to acknowledge that and know you are ok. Everyone deals with grief differently and whatever you decide to do for your business, the journey is one you can take.  If you want to invest in yourself and your travel business, know we have different levels of support for you as well here at Travel Agent Achievers.  We want to support you now and always into the future, so please plug into the community and share.  To help you make your first step, join us in our upcoming 5-Day Social Media Challenge.  I want you to come through this time stronger than ever and this is a small but mighty step in that direction. 5-Day Social Media Challenge Make sure you join our email list to get an EXCLUSIVE bonus just for Travel Agent Achievers listeners. Sign up for this bonus HERE 

Do you want to get yourself known, but not sure how to do it? Known as in, have media exposure that can help build your business? If you want to build your personal and business profile, I have an absolute treat for you in this podcast episode!  I firmly believe that you are already the expert in what you do as a travel professional. You know how to book travel, take care of your clients and you also want to build your travel business in a way that doesn’t suck up all your time.  However, how can you build your profile, without spending hours posting on social media, when you don’t even know if people are looking at your content? You can’t afford to put an advertisement out telling people about your business and you don’t even know where to start if someone told you, you could get FREE publicity (without it being A Current Affair having a go at you at the moment.) You want the GOOD publicity right?  But, how do you do this and where do you even start? I have brought back our PR and Publicity Expert onto the Podcast. Christina Lenkowski. She is not only an expert on this topic, but she also ‘gets’ the industry. For years she has specialised in the tourism sector and she knows, lives and breathes who we are and what we do.  I asked her to come onto the episode to discuss how right now, we can gain FREE publicity to an audience we WANT To talk to. The right clients for us and how we can start building our own email lists with clients who want to book with us in our area of expertise as we can travel again.  Bring in Podcasting…  more specifically - being a Podcast Guest!  She gives away Why we should be doing this, what sorts of podcasts we can get on and also some tips as to how we can connect with podcast hosts.  If you want to become known, showcase your expertise and get FREE media exposure, make sure you listen to this episode and check out Christina and her awesome resources.  Make sure you join our email list to get an EXCLUSIVE bonus just for Travel Agent Achievers listeners. You WANT this trust me! Sign up for this bonus HERE 

Over the last 6 months, I have shared my journey with you. How my team and I have worked through the struggles, challenges and moments we faced. As a team and also individuals.  I want you to hear, that you are not alone.  With support and guidance you will come through this time stronger and more resilient than ever.  The roller-coaster that has been will come to an end and hopefully, you will have hung in there and be ready to prosper, even if a little wary.  I know that you want to hear from others… SO -  This week we have another special guest with her own story.  The voice of a consultant - who has also lost her “biggest year yet” worth of bookings, but has used the last couple of months to work on her business, once she worked through the initial pain.  Annette Fyfe is just like you in the travel industry. She was caught off-guard with the pandemic, has taken a big hit more than once yet chose to take action. She has a mobile (work from home) travel business called “Thai the Knot Weddings” which has a unique niche itself. She helps Aussie brides have amazing destination weddings in Thailand! "2020 was going to be our biggest year for weddings in Thailand", she said.  Even though her business ground to a halt, when the shock and main activity subsided, she did not let emotion and challenges bring her down.  She has worked on what resonated with her and has taken action working ON her business. Given the greatest gift of time to get organised.  Annette is also part of our 6-Week Rebuild Your Business Program. I have seen her grow, learn and implement her training. I know that with the solid foundations she is putting in place, her business will soar when we are once again allowed to travel. To ensure you are moving forward in your business and also getting any additional advice, tips and help, make sure you join the upcoming 6 Week Build your business Foundation program.  The Waitlist is currently open - if you want VIP Access, Special Bonuses make sure you sign up VIP Waitlist We’d also love to have you in the Achievers in Travel - Facebook group, make sure you join the FREE community. Achievers in Travel - Accountability group. 

Writing comes naturally to some people. Others the words are harder to come by and especially when you have to write about yourself. Argh.  Emily and Ros dive into the world of copywriting this week and as you will find out, there are things that we ALL need to write about and the specific pages we should have on our website to ensure we attract the right clients to our very own niche.  Whether you have a website already, or are still working out what and how, this episode is perfect for all levels. Not just about websites, we also discuss the importance of having an audience that we can connect with through other channels too.  For more information and links to all the things discussed, check out: www.travelagentachievers.com/Emily

Have you changed your perspective on things lately? Last weeks episode really resonated with so many of you. It was like a fresh wave of fear, anxiety and frustration came out of nowhere. Was there something happening in the cosmos? I don't know. But do know how it shook a lot of us. I'm currently working with an amazing bunch of Travel Consultants in the 6 Week Rebuild your travel business program. Not only have they made incredible progress with the foundations of their businesses, but they have also had some incredible wins! The program and community is supportive, collaborative, educational but also the perfect timing for where each and every one of them are right now. Join the waitlist to be the first to know when we run it again. Listen in as I share the love with you and give you ideas on how to share the love with your existing clients.  Make sure you visit the Travel Agent Achievers Website for all the latest information, freebies and news.  

We all experience tough times. We all have bad days. When do you allow yourself or give yourself permission (or I will if you need someone to give it to you) to take care of yourself?  It feels like we have regressed a bit this past week with changes, cancellations and refunds coming around again, I wanted to address the issue of taking care of YOU! Letting yourself know it's ok to feel all the feels and also take time out for yourself.  You are ok. You are awesome. You are strong. You will get through this.  If you need some additional support, please reach out. Our Achievers In Travel - Accountability Facebook Group awaits you. facebook Make sure you check out the Travel Agent Achievers website for a ton of resources to help you in your travel business and connect with us. We are here with you. 

As travel business owners, it is crucial for us to know how to handle our finances or know the right people to talk to to help us. In this episode, we will be talking about money and business finance. Now is really an important time for us to be getting a handle on knowing our numbers.   Do you trust, know and really like your accountant? Victoria and Ros discuss the importance of the relationship with your accountant and bookkeeper plus how you need to remain in contact with these key partners in your business, especially when things are tight.    Manage your business and manage your bank accounts! Victoria walks us through the “Profit First” Money management system created by Mike Michalowicz.    I’m certainly not a finance expert and there is no way I ever will be, but I do know we need the right people in our corners to ensure we have solid foundations in our travel businesses and especially finance moving forward.    I recommend you reach out to your accountant, ensure you are getting the entitlements you are eligible for and also check your cashflow. Ensure you are in a position to remain afloat in these uncertain circumstances.    Our Supportive Travel Agent Achievers Group is here with you - Check out our Facebook Group to get additional advice, tips and help, stay on track and focused and be ready when the borders open.  Achievers in Travel - Accountability group.  Grab all the latest resources at: www.travelagentachievers.com  

A Knock from a travel client recently made me think deeply about the future of our roles as travel advisors. I still remain optimistic and positive we will get through this time and know our role is valuable. There are a few things though that have worked for me in the past that I want to help you with in your travel business. This week I share with you a conversation I had with a now ex-client (after I fired them) and how I was so confident in my conversation with them that has spurred me to make a bigger difference in the industry sharing with you my knowledge.  If you feel like you want to reach out, please connect with me on socials @travelagentachievers on both IG & FB. If you want the insider knowhow and be prepared for when things turnaround, check out our 6 Week Rebuild you travel business program (with some exciting bonuses - as its my birthday month and I am showering you with gifts ;-))  www.travelagentachievers.com/6weekrebuildrunway If you want some additional accountability to take action, make sure you check out our Facebook Group specifically for travel agents. Achievers in Travel - Accountability group.

Imagine working with your favourite people. People who become your biggest advocate in business. Those who time after time make your life easier, more enjoyable and are less stressful than others.  Knowing and understanding our IDEAL clients helps get more leads and more business.  Why?  Because once you understand whom they are, you can ‘talk’ to them much easier than someone that you know nothing about.  Understanding who they are is the key to giving them great service. The way you then take care of these clients will develop and build stronger relationships. It can also lead to more referrals, more repeat business and a stronger bottom line financially for you too.  The purpose of a business is to create a customer who creates customers, right? However, the question is do you really know WHO your customers are?  Those clients who love you and you love working with. Those who can see your value and are considered as the right people to talk to. They are your best clients, your favourite ones, avatar, or to me, your IDEAL clients.  Do you already know who they are? How do you describe them?  You all know I am all about creating value, having systems and processes and also being real and vulnerable with your clients. Being honest and creating incredible memories for them, so today we are going to dive deeper into what is the best client for you to work with in your own business and why you should identify them.  Ensure you download the FREE worksheet with this episode, so you can fill out and answer the questions and to add your own information as well. (GRAB your worksheet here)  To ensure you are moving forward in your business and also getting any additional advice, tips and help, make sure you join the Achievers in Travel - Facebook group. Achievers in Travel - Accountability group. 

Do you have a love and hate relationship with social media? Social media is really just one component of our marketing strategy however, it can sometimes be overwhelming. Posting consistently, thinking of what content to post and where to find the details that we can share.  This is just the tip of the iceberg and it can be overwhelming. I feel you. In my experience, some of the overwhelm from social media comes with WHAT to actually post and WHERE to find it. These are key things obviously as you need to know both of these to have a presence on social media.  In this episode, I’ll give you 4 places that we find content for our travel business and how we use these. Finding appropriate content that works with and resonates with your audience is key.  Social Media isn’t just Facebook and Instagram. These are 2 platforms that are the most popular for travel agents to use, however there are many more. Social Media isn’t also the only tool to use in promoting your business. We have a number of offline and online marketing strategies that help keep our clients informed, loved upon and also educated.  We recommend putting together a content calendar for your marketing campaign and business. This will help you stay focused on the end goal and also alleviate any fogginess with what to post and when. In our 6 Week Rebuild Your travel Business Program, we walk step by step through creating a content calendar specific to your business.  Know that wherever you are on your business or Social Media Journey you can always learn more things. If you want to build engagement and grow your following and email list, check out our upcoming 5 Days to more engagement on Social Media FREE Challenge.  And on that note… thank you for listening and being part of such a supportive and awesome community. You are AMAZING!  Keep Smiling, Ros If you need a little help to stay on track and work on your business at anytime, make sure to join our Achievers in Travel - Accountability group. 

No one ever said having a business is easy, but sometimes that saying just doesn’t help either.  This episode was hard for me to release, but at the same time, I knew it needed to be said. I am honest, open and transparent with you and as a leader and mentor in the travel community, I wanted to show you that I am walking with you during this tough time.  The last 6 months have gone so fast, no one could have predicted this length of time to affect us globally and still not knowing what is to come. That is probably the hardest part, the uncertainty and trying to help clients also navigate this time too. Patience is thinning and I know how tough it is for everyone.  This episode is not just doom and gloom though as I wanted to explain and show you that coming through this time is possible and what we are doing and how I am helping others move through this period as well. I am fortunate to have a rock star team behind me as we continue to assist our clients and also be there to support you.  I want to tell you that you are not alone. You can make it through. The negativity will pass. I really do want you to take care of yourself at this time and also your clients.  As travel agents and travel business owners we are all in this together. Together though we can get through it. I am here for you.  I know it may feel hard, but it is time to work on a plan, prepare for what's yet to come and take action. Plug into groups that will support you - including the Travel Agent Achievers Facebook Accountability group. A safe space to get support and work on your travel business.  Use the time we have now to up-skill or educate yourself more. We have another round of the ‘6-Week Rebuild your Travel Business Program’ coming out in August -  so sign up here to hear more about it and when it is released.  This is not the time to give up. You can and will get through this. We are here with and for you.  For More information, free resources and programs, check out the Travel Agent Achievers Website: www.travelagentachievers.com

Raw, real and practical. Tina Tower is one of those people you come across that you can easily relate to. She is fun to be around, but also strong when you need to hear something tough. She is a go getter in business and life.   Starting out in tutoring and building a multimillion dollar business before selling it, she knows that you need a good coach and also continue to learn in order to grow.  Tina has invested in herself and encourages others to do so as well. She not only loves to learn, but is always implementing as well. If you aren’t taking action on what you invest in you aren’t making a return on investment. There is no shortage of things that can grow your bottom line. However if you don’t make the time to implement you won’t grow. Tina is fierce with her time management, because she knows that if things aren’t done there will always be open loops. Her discipline has allowed her to make big shifts in her business and life.  If you don’t schedule things in, weeks will go by and projects you want to complete won’t necessarily get done.  Tips for remaining positive to work through the crappy times. Especially when there is lack of control and certainty. Mindset - Tina doesn’t just put on a happy face. Her advice is to remain consistent, plan and look towards the future. Now is the time to work on the business.  Be open to experimentation. A lot of people are unwilling to put the effort in.  We only live once and we should make the most out of it. As humans, that is our mentality. As much as possible, we want to have everything and live our best lives. We want to have a successful business, happy family and make a change in our community, right?  Tina has recently released an incredible book - which she wrote in Fiji - “One Life” You can find it on Audible, Amazon or on Tina’s website. She also has her own Podcast - One Life and also a number of business coaching programs you can find here. Success isn't always about greatness. It's about consistency, taking action, continuous learning and measuring what results you are getting. We hope you see the importance of taking action. And realise that you can only get what you WORK for, not what you WISH for.  Don't forget to join our community of like minded travel agents as we work towards building the business of your dreams! Join our Facebook group here Find all the resources and stay up to date with what's happening on our WEBSITE

We all know that automation is key to our businesses’ growth. However, we can’t just leave personal contact and connections behind.  Connecting with clients is a huge component in the sales process and we have talked about this a lot over the last couple of months. Even during the tough times! Being present and letting them know that we are there for them. What platforms do you use in doing this? Do you personalize the messages that go out to your clients? Connecting with clients on a PERSONAL LEVEL is as important as automation in your business. Can both of these co-exist? A solution to our problem is BONJORO. A personalized messaging tool. It is an application that allows users to send quick, personal video messages to their clients.  This comes in handy for someone who doesn't know much about video editing and doesn't have enough time. It's real, authentic and shows your true personality. It is different from sending an email or text or even a phone call! It is fast and easy to use.  In this episode, Matt and Ros discuss how video and personalisation plays a key role in business these days. An opportunity exists for travel agents to strengthen relationships that can turn into business opportunities.  Taking a deeper dive into email open rates and how the power or a personalised video is a LOT higher than a general email. It’s time, now more than ever to look at how you can also automate a process, but not the travel agent and travel client relationship.  Matt Barnett, CEO of Bonjoro also gives us advice on how we can maximize our use of this application. Want some unique ideas on how you can use bonjoro in your business? Make sure you download the FREE PDF with a number of suggestions on the day to day use to increase your client engagement and client retention for your travel business. 

Its time to get out of the tracksuit, put on some button up pants, because we are going to regain your mojo and start moving forward - rebuilding you and your travel business.  I am a factual and constant learner. I listen, read, surround myself with people that motivate and encourage me. It can take a little shove, but I take action. I trust my instincts. This episode I get a little personal. What is working for me right now in my travel business and life. It may also work for you.  The Travel industry, your travel clients, your suppliers they need you. Are you ready to work on YOU and your business? Your Travel Business is ready for a dust off. New opportunities await. Are you ready for them?  Check out the Travel Agent Achievers Website for all your resources to move forward. 

Starting, growing or managing a business doesn't just automatically happen. You have to work for it to grow. You have to take action. Hoping your business will weather tough times is like sticking your head in the sand and expecting a different path when you come back out. It isn't like that and I know you know that. The world according to travel is still changing and I know, we are all starting to feel a little tired. It isn't going to get any easier in the coming weeks or months. But I know, you are in this industry because you love what you do. In this episode, I won't let you just hope and pray that your business will bounce forward. I won't let you do that to your business or to yourself! It is a little bit of tough-love today.  I want you to open your eyes and start taking action. We all need to take care of ourselves, however no one will take care of your business, except you!  New resources to help you through this time are now available! These are to help you connect with your clients and also re-building your business during this tough time. I know that you are doing everything to survive. I'm here to be there with you and help guide you through.  Check the resources at:  6 Week - Rebuild your Travel Business 5 ways to connect with clients  www.travelagentachievers.com

For many years, to receive and hear words of praise or thanks gave me an awkward feeling. It was always unexpected. I may need therapy. In our line of work, the most common form of feedback is negative! "My flight was cancelled." "I didn't get the King Bed" or "the view, my room smelt funny" I know we try to be perfect, and create the 'dream' our clients want, however we aren't always able to achieve this. Getting a bunch of flowers, a letter or card - the positive feedback, I know for me, fills me up and I can last on for ages! These positive comments and feedback messages are THE BEST!  Feedback in any business is important. This episode will help you get feedback (the good stuff! Constructive and useful feedback) and use it to your advantage.  We all WANT testimonials. I will walk you through a process to get these, in a non sleezey or creepy way. That makes your clients feel comfortable to brag about you!   You love what you do. I know that. It's not a job, it's a lifestyle, it's a passion. It's time to connect with our clients and get the "Good Stories" to help you build your business.  Check out the website for ALL the tools and tips to help you with your travel business. www.travelagentachievers.com

From what I have experienced over the years, the majority of those in the travel and tourism industry are ‘people pleasers.’ We are genuine in that we like and enjoy taking care of others.  We are lucky that being in travel, we get to share the exciting and fun experiences with our clients, though right now, who’s looking after you?  I’m hearing and seeing those that I love in this industry as well as others and myself, handling stressful situations differently. It is exhausting. So, I just want to check in and see how you are and what I can do for you. What do you need help with?  Is it finding a light at the end of the tunnel?  Is it helping to formulate a plan for the next 30 days?  Is it to work with you on ideas to continue to communicate with your clients?  How can I help you in this time?  Connect with why you are in travel and why you chose the path you did. This may answer some of the questions that you have been asking yourself.  Connection. Stay connected with those that uplift you, give you purpose, make you smile and are there to listen to you through the good and ugly times.  We are in this together and know I am also here for you.

The Travel and Tourism industry needs to come even closer together than ever before.  We are stronger together. We know this time will pass and people will want to travel again. This episode isn't about being perfect. It is about ensuring we are staying true to who we are, being visible to clients and the end consumer. It's time to get SCRAPPY. Progress is better than perfection in times of crisis. Don't let this opportunity pass. Now is the time to support each other even more, take care of one another and come out even stronger. Use this time to update your skills.  Learn new things, become a specialist or broaden your offering. Share good news stories and come together with those that will also support you on the other side. This podcast is for those in the destination space and also for travel agents. Christina Lenkowski, our guest today is a specialist in Tourism Marketing and Public Relations. She educates busy tourism marketers the most effective ways to build a solid marketing and public relations program regardless of budget or time constraints. https://www.christinalenkowski.com/ For travel agents and destinations, now is the opportunity to be on top of mind when things shift. People will travel again.Make sure you stay up to date with the podcast by subscribing and downloading our free resources and checklists to help you with your travel business. https://travelagentachievers.com/  If you need additional help then check out my limited offer for personalised one on one coaching sessions. bit.ly//taa30minstrategy.

A few years back, we were all worried about losing our jobs and our careers because of the internet. Clients learned about Expedia and other “Online Travel Agencies” (OTA) and would no longer want to book with a travel advisor. There was so much fear in the travel industry that time. Do you remember this?  We also have that fear right now in relevance to the widespread of the CoronaVirus however, it gives me great HOPE to see travel and tourism industries working hand in hand to ensure longevity. We all know that there will be some fallout and there will be struggling businesses; this isn’t going to be an easy few months ahead. This is the time that your business needs you the most.  This is the perfect time to strengthen your marketing strategies and to refresh your branding. In this episode, I will be talking about social proof and how this can create a big impact on your business and tips that you can do for your business in the present and also in future while facing these challenges, driving the negative into the positive light.    Make sure you stay up to date with the podcast by subscribing and downloading our free resources and checklists to help you with your travel business. You can access everything at www.travelagentachievers.com If you need additional help then check out my limited offer for personalised one on one coaching sessions. bit.ly//taa30minstrategy. 

This is a crazy time worldwide, so much fear and panic and hysteria. Being in travel, as a travel consultant or travel agent, we are likely to wear a tough few months ahead. This episode isn’t to scare you, it’s to help prepare you.  You are in the travel industry for a reason. This is, like any other career or job, going to weather tough times. Now you need to think about your clients, your own health (mental and physical) and also how you are going to weather this trying time. You can get through this, we have been through tough times before.  I’m giving you some tips and tools to be prepared, to stay focused and be the expert and guide your clients need right now. You can and will get through this.  Check out our website - Travel Agent Achievers for tools and info to help you in your travel business journey. 

This week, not only is Thanksgiving being celebrated in the USA, but the American specials also kick in for Black Friday and Cyber Monday. In Australia we don’t usually celebrate these, however, specials and deals have been flooding my desk all week and I think the Australian market is becoming more accustomed to these sorts of promotions. So we are jumping on the bandwagon too.  A short term promotion - like these, this week can have an impact on your sales if you are prepared or know how to get them out to your clients in a non-sleazy and fast way. This week I discuss 3 strategies we use in our business to get the most out of these deals and add to our sales funnel for the next 6-12 months.  I believe in always offering value to our clients. So for the record, I provide more value than specials when I am on Social Media.  If you want to take action and get in on the 'sales' action this week, I want you to gather the promotions and specials that speak best to you and your clients. We have so much to choose from, so get specific and real and reach out to your clients with things they will like.  To make things easy on social media to save you time, Check out this weeks FREE download with 5 captions to help increase engagement and promote these deals. Be grateful and guide your clients. And on that note… thank you for listening and being part of such a supportive and growing community. You are AMAZING!  You've got this, Ros  

Systems just don’t sound like a sexy or fun thing to do. I get it, I thought the same. However, when a staff member recently left my employment, boy was I glad that we had set up systems to know what happened in that role and also how to do each part of the role.  When we broke it down, the travel booking process is also a system, even though I fought this for a long time. Every client is an individual, right? But trust me, you often do the same thing over and over again.  From the time an enquiry comes in, to the time the client returns, plus some, we have a step by step process, which has been refined over time. Now we, as a team can see where each of our clients are in the process, and also what we need to work on. This has been a game changer for us.  We took it one step further and have also now automated a number of steps in the process and use an online tool to track things, when we aren’t in the same office!  We are starting simple, as we all know, I like to keep it simple. The 67 Step Guide I put together gives you every single step we have in our process. It has proved time and again how important it is to not miss a step. It has also shown that we go above and beyond what a client expects. And we know that by following each of these steps we won’t miss a thing.  I am now opening up our back office to giving you the opportunity to also have this for yourself. There are 4 key areas we dive into.  #1 - The enquiry is in.. #2 - Confirming the Booking #3 - Before clients travel #4 - Upon return and beyond.  I give you EACH of the individual steps you need to do to ensure you wow your clients every single time they come to you. The guide is easy to read and ready for you to print, so you can keep this next to you, tick off where you are at with a booking, or take it that step further and put it online as part of your processes.  Make sure you check out our website for all the latest resources and details - www.TravelAgentAchievers.com Systems will change your business. They have for mine and I know that with a little help and guidance you can also make things so much easier in your business.  Don’t delay go and grab it today.

Overwhelm, setbacks, road blocks, Imposter Syndrome - I know you have been there too. Today I am here to say I am sorry I have not been present over the last few weeks, but also Thank you to a few of you that have reached out and really helped me get out of a rut.  When life goes a little pear shaped, I want you to know that you have support. You are able to get through it and with challenges can also come new opportunities and a new direction or clarity for the path you are on. You guys have given me the clarity and for that I am grateful.  Finding balance… finding time, these are the things we are often questioning ourselves with. How can we do better. I know for me, I sometimes struggle with blocking the time to dedicate to one project. This episode is for you. If you are struggling, not sure about what’s next or need some clarity, know I have been there too and am here for you.  Reach out and let me know where you are stuck, let’s work together to work through it. Join our Accountability group to ensure you keep moving forward You’ve got this…  Check out all the resources at: https://travelagentachievers.com/  

Overwhelm will pass.  With the strategies I share, I want you to know that there is hope and also a plan to help you through it. Stuck, feeling like it's all too much. Your body reacts at times of stress too. Overwhelm can come at any time. It may build up and hit you one day when you least expect it. As we get right into the last 3 months of 2019, I wanted to tackle this topic head on. Giving you the tools I use to get through it when it hits me. I want you to look back, reflect on what you have achieved over the last decade and be proud. Before we start setting our goals and plan for 2020, we need to finish this year strong with a plan to set us up for success. Be bold and strong. You can get through this. If you need a listening ear, a voice of reason or someone to talk to when it all gets too much, please reach out. Make sure you check out OUR WEBSITE for the Free download to set you up for success in this last last months of the year. 

Where do you need to be when it comes to Social Media? Which platform suits your market?  Look at how ‘influencers’ have flourished by posting incredible images promoting a destination. They have helped us as Travel Agents and Consultants with promoting travel as a way of life. You can build a business on Social Media these days, however do I recommend it as the only way of marketing your business? Nope.   Social Media has come a long way since ‘My Space’ - gosh I hope others also remember what that was. Today’s platforms are sophisticated, have many options on each to play with and get your message out.  BIG Brands are using Social Media as part of their marketing efforts. If you aren’t on Social Media - you may need to think again.  We explore 3 of currently the biggest players when it comes to Social Media. I'll show you that you can be an effective marketer once you know what to post, when to post and most importantly who you are talking to.

As travel agents we ALL have specials & deals. In today's business arena though, that isn’t going to set you apart from the other agents out there. You need to be where your clients are. You need to be unique and different.   Over 500 Million people turn to Facebook every day and are watching videos. Now is the best time to show your face too. Sure, it may seem scary and daunting. Don't be afraid. In today’s episode, I give you tips and tactics to reduce that fear. Plus, a step by step action plan to help you get started with Facebook live. Consistency and a plan with action will help you get more leads in your business.   If you want to take action, you need to join our Achievers in Travel Accountability group. We are working through the obstacles over the next month on this exact topic and making it happen!

This is what I call multitasking... HOLD UP... HOLD UP..... You are working for yourself. Let's make it work and ensure your business, doesn't become an extension of household chores. Working from home can be challenging if you have been accustomed to working in an office. It has its benefits and challenges. At the end of the day, you are reporting to yourself.. Not your boss. I In this episode, Ros shares her personal tips and experiences working at home and how she manages to get the most out of the day and how you can too.

Getting noticed as a travel agent on social media can be challenging these days. New platforms pop up and there is more competition for attention. Advertising is also starting to be more rampant.   So how do you stand out and get noticed?  In this episode, Ros talks about how you CAN stand out, get attention and be authentic. She shares some of her own pro tips that will help you with the algorithms and be seen.  Why do I have no likes? Why aren't people commenting? And WHY aren't people booking with me through Social Media? Everyone else seems to make it work...  If this is you, you are not alone.  Want to know how to stand out? Check out this week's podcast and download our template to help set you up for success.  It takes work, but you CAN do it! You can be seen and you can make sales on Social Media. You just need a plan...

Where does the time go? Then look back and ask yourself, what have I actually achieved today?  This is a common trait amongst business owners. We are often caught in the 'doing' work daily. Therefore stuck 'in' the business. Over the years, I have worked with business owners to move their businesses and seen incredible results.  I share with you my 2 top tips to help you 'get stuff done'. You will be surprised as to what they are and the special news I have for you.  Oftentimes we dream about growing our business, today we are taking action. 

In this day and age, to find new clients it really isn't that hard. I honestly think we overcomplicate things. However in saying that, there are a number of things we can do to make sure our clients know we are their Go-To person for anything travel related. This episode is for the travel consultant needing a lift. Needing some inspiration or just some ideas on what they can do to ensure that clients will come to them for all their travel needs. We don't need EVERYONE... We just need a few people to get started with. Our business of travel I believe is mainly referral and repeat. Let's wow clients initially and then build a strong relationship for the future. You've got this! Go to www.travelagentachievers.com for all the latest info

Admitting you need help running your business is a choice business owners have to make if they want the business to grow. However, the biggest questions that surround this decision is where who and how to find the right person to provide the necessary support. In this episode, Ros and her assistant Mayette talk about tasks that travel agents can outsource, options on where to find and hire someone depending on your needs and how to hire the right one for your business.  For the FREE downloads check out: Episode #9

In this episode, Ros and The Training Establishment founder Rebecca Wiles dive into what customer loyalty is and how people define it differently. Tune in for some actionable tips and best practises you can use for your business on easily gaining referrals and keeping your clients coming back for more.  Log onto the website Travel Agent Achievers for more podcast information, other episodes and also our free downloads relating to the podcast

Today I share with you how I have generated hundreds of thousands of dollars worth of bookings just by listening, empathising, understanding and knowing my clients. To build a business I believe you need to have repeat clients. As a mobile, or work from home travel consultant, this is one of your key elements in increasing revenue. Referrals from your existing clients or repeat business is essential to grow. If you want to know the questions to ask this episode is for you. Check out https://travelagentachievers.com/ for more tips and tools to help you build the travel business of your dreams. Don’t forget to subscribe and review as we love to hear from you and would love to shout out to you on a future podcast!

Rebecca Wiles is the founder, lead trainer and mentor at the Training Establishment. She believes it’s very important for sellers to truly have a proper understanding of their customer in a holistic sense. Today’s episode we discuss your ‘USP’ (Unique Selling Position) and how to communicate it.  As a Travel Agent, we generally know how to promote or sell most forms of travel, however in this episode we dive deeper into your USP, the difference of also having a niche and how to communicate it to your clients.  Don’t forget to hit subscribe, click and review and send us a message as we love to hear from you and would love to shout out to you on a future podcast!

Most people think as travel agents every trip we do is a ‘holiday’. This can often be so far from the truth.. I can only remember one true holiday I have taken in the last 2 years and I still worked!  Working through a 5 step plan, Ros will show you how to incorporate your clients on your travel adventures which can lead to bookings and enquiries. Creating engagement and excitement whilst on a 'famil' or your own travel experience.

This isn't your average 'Accountant' chat. As a business structure strategist and accountant (In Australia), Jeff Banks and Roslyn discuss what 'numbers' you need to track in your travel business as well as what Key Performance Indicators matter.  Understanding why you are in business is one of the questions Jeff challenges us with.   

Starting a business can be both challenging and scary considering all the factors that go with it. There are so many things to consider and being prepared is just the start.  If you are just starting out as a Mobile Travel Agent or you have been on your own for a while, this episode is for you.  In this episode, Ros talks about the things you need to track in your first year of business and things you need to remind yourself on over time. The journey is a wonderful one, though it can be full of ups and downs. Just like starting any business, when you become a work from home agent, you will find there are areas that may scare you, or you didn’t know about. We address some of those in this episode. 

Merchandise products are a great tool to promote our products and services. However, there’s more to effective merchandise than mere promotions and brand recall. Merchandise should be maximised to serve a purpose. In this episode, Ros and Liquid Promotions director Lauren Brown take a deep dive into how travel agents can create winning merchandise that people can use for the long term, is cost-effective, and better for the environment. Tune in for some actionable tips you can use for your business!

After a long expedition, the primary source of business education for passionate mobile travel agents has arrived! In this debut episode, Ros shares her personal journey (transitioning from corporate to building her own business) and how she envisions to help travel agents increase their business acumen. She also teases what the podcast has in store for knowledge-hungry travel professionals. Listen in to get the finer details. Subscribe now to be updated as new episodes are published.