Born and raised in 1980s Brooklyn, Virginia Toledo took inspiration from abandoned buildings and her contractor father to launch a career in interior design. Today, as the creative director of Toledo Geller, Virginia uses her creativity to transform high-end residential and hospitality spaces.In this episode, Virginia shares tips on differentiation in the short-term rental market, advice for future designers, and guidance on furnishing for longevity. Stay tuned to hear Virginia's inspiring journey, design insights, and passion for personalized, unforgettable spaces.In this episode, you'll discover: Virginia Toledo's background and inspiration. What are the Benefits of personalized approach in small hotel brands? Tips for furnishing longevity and budget management. What are the key qualities Virginia Toledo stresses when choosing an interior designer for a hotel? This episode is Sponsored by Toledo GellerJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Virginia Toledo on LinkedIn: https://www.linkedin.com/in/virginia-toledo-6b3ba619/For full show notes head to: https://themodernhotelier.com/episode/56Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Peter Ricci is the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University. His experience ranges from destination tourism to hotels to education. He joins us to talk about what he's seeing with labor trends in the hospitality industry and how we can inspire the next generation of hoteliers.In this episode, you'll learn: The value of education in the hospitality and tourism industry  How to inspire the next generation of hoteliers How inflation will impact Florida and the US in 2024 What makes FAU a Top 10 Hospitality program Tipping in Hospitality & Food Service The Impact of Emerging Technology on Hospitality  Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Peter Ricci on LinkedIn: https://www.linkedin.com/in/peter-ricci-85b052126/Hospitality & Management Program, Florid Atlantic University:  https://hospitality.fau.eduPeter's contact info: pricci1@fau.eduFor full show notes head to: https://themodernhotelier.com/episode/55Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Kevin Osterhaus is a storytelling expert with a wealth of experience working with renowned hotel groups such as The Standard, Bunkhouse, and Graduate Hotels. Since becoming President of Graduate Hotels in 2021, Kevin has focused on launching programs like the Graduate Academy for employee education and development. He discusses the importance of storytelling in hotels and shares examples of creative stories and nods to universities that Graduate properties focus on. Kevin explores some fascinating stories from the world of hotels. In this episode, you'll learn about:    • What excites Kevin about hospitality    • How Graduate uses storytelling to create unique experiences    • Why hospitality is an industry of disproportionate reward    • How Graduate thinks about implementing technology    • What Graduate has done to retain and empower employeesThis episode is Sponsored by StayflexiJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin Osterhaus on LinkedIn: https://www.linkedin.com/in/kevinosterhaus/For full show notes head to: https://themodernhotelier.com/episode/54Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Stephen Shedletzky —or “Shed” to his friends— helps leaders make it safe and worth it for people to speak up. He supports humble leaders—those who know they are both a part of the problems they experience and the solutions they can create— as they put their people and purpose first. After years on a corporate track, Shed was introduced to and inspired by the work of best-selling author and TED speaker Simon Sinek and, soon after meeting him, became the fourth person to join his team. For more than a decade, Shed contributed at Simon Sinek, where, as Chief of Staff and Head of Brand Experience, Training & Product Development, he led a global team of speakers and facilitators. Shed graduated from the Richard Ivey School of Business with a focus on leadership, communication, and strategy. He received his coaching certification from The Co-Active Training Institute. In this episode, Stephen Shedletzky shares insights from his book "Speak Up Culture" on how leaders can create environments where employees feel safe and empowered to speak up.In this episode, you'll discover: How to create a "Speak Up Culture" The importance of clearly defining values in creating a culture Why you should hire for trust not performance What the role of a good leader actually is. Balancing customer service with caring for employees first. Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Stephen' Book "Speak-Up Culture": https://www.amazon.com/Speak-Up-Culture-Leaders-Listen-People/dp/1774582848Stephen Shedletzky on LinkedIn: https://www.linkedin.com/in/stephenshedletzky/?originalSubdomain=caFor full show notes head to: https://themodernhotelier.com/episode/53Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Jeremy Wells is the owner and partner of Ozarker Lodge, an independent hotel in Branson, Missouri. He is also a partner at Longitude, a hospitality branding and design agency, and co-founder of Flyover Development. Jeremy has authored two books, "Future Hospitality" in 2022, and his newest book, "Indie Hotel," was published earlier this year.David Millili and Steve Carran sit down with Jeremy to discuss the inspiration behind his book, the resurgence of independent hotels, and the unique characteristics that set them apart from branded properties. Jeremy shares his insights and advice for aspiring hoteliers, drawing from his own experience in the industry.Get ready to discover: The inspiration behind "Indie Hotel" Why there is a resurgence of independent hotels How to overcome challenges in developing independent hotels The relationship between opening a hotel and writing the book. Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jeremy's Book "Indie Hotel": https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713KJeremy Wells on LinkedIn: https://www.linkedin.com/in/wellsjeremy/For full show notes head to: https://themodernhotelier.com/episode/52Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Anthony Melchiorri is the creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, keynote speaker, and author of his new book, "Show Up: The Five Steps to Getting Out of Your Own Way." He joins us to share his inspiration behind writing the book and what it means to "Show Up" for yourself. Whether you work in hospitality or not, Anthony's book and experiences offer valuable insights for personal development, leadership, and achieving success.In this episode, you'll learn: Anthony's Inspiration for writing  "Show Up" His Five Steps to Success The importance of not lying to yourself Why you should trust your instincts What it means to "obsess over the details" Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Anthony Melchiorri's Book "Show Up"Anthony Melchiorri on LinkedIn: https://www.linkedin.com/in/anthonymelchiorriFor full show notes head to: https://themodernhotelier.com/episode/51Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Aradhana Khowala is a global expert and one of the most influential leaders in the hospitality, travel, and tourism sector. Her career has spanned 20+ years, five continents, and more than 75 countries. Today, she is the CEO of Aptamind Partners, a strategic consultancy, which combines hard data and decades of experience to advise governments, emerging destinations, and public and private organizations on sustainable tourism development. Previously she was the Managing Director of Tourism at NEOM. She sits on multiple boards and currently serves as the Chairwoman of the Group Advisory Board of the Red Sea Global a first-of-its-kind regenerative tourism developer in Saudi Arabia. Aradhana also serves as a Board Member of Elaf Group, the leisure arm of SEDCO Holding where she also Chairs the Compensation and Remuneration committee. In the past she has worked for Jones Lang LaSalle, a Strategy Consulting practice in Europe and Asia as well as in Hospitality Operations in India.In this episode, we talk about Red Sea Global's groundbreaking regenerative tourism work in Saudi Arabia, she shares her insights on how diversity and inclusion can drive positive change in culture and business,  and she gives her perspective on how to get more out of travel with a concept called "slow travel".In this episode, you'll discover: Why we need cultural and cognitive diversity Where we're at with sustainability goals The groundbreaking regenerative tourism initiative in Saudi Arabia How to travel better through "slow travel" Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Matthew Walker Sleep Tedtalk: https://www.ted.com/talks/matt_walker_sleep_is_your_superpowerAradhana on LinkedIn: https://www.linkedin.com/in/aradhana-khowala/APTAMIND: https://www.aptamind.com/For full show notes head to: https://themodernhotelier.com/episode/50Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Brian Monette is the CEO of Transition Path, a pioneering company that specializes in capturing and cataloging internal knowledge to prepare organizations for transitions and uncertainties. We'll explore how the sucessful transfer of knowledge can have a massive impact on employee happiness, retention, and performanceIn this episode, you'll learn: The importance of successful transitions of knowledge  What new hires are looking for from their boss's and managers What Brian learned from his time at Nestle and Dell How Transition Path can help the Hotel Industry How improve employee retention and performance If you're curious about the dynamics of knowledge management, retention, and success in industries that rely on smooth transitions, this episode is a must-listen.Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by Transition Path: https://transition-path.com/Brian on LinkedIn: https://www.linkedin.com/in/brian-monette-7ba1303/?originalSubdomain=caFor full show notes head to: https://themodernhotelier.com/episode/49Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Today, our guest is Frank Reeves, the Co-Founder & CEO of Avvio, which recently merged with the SHR group. He is more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Frank’s unwavering focus on innovation led him to build the hospitality industry's first fully guest-centric booking platform powered by artificial intelligence, called Allora, in October 2017. Allora now serves hoteliers with multiple skills, including Machine Learning, Recommender Engine, Chatbot functionality, and Networked Intelligence.In this episode, we talk about how technology can help hoteliers stay ahead and how the harnessing of AI can give them a competitive advantage.In this episode, you'll learn about:  Building the world's first AI-powered booking platform  Why traditional KPI's are dead and what you should be tracking instead.   The merging of Avvio with the SHR Group   Building your website and digital experience with the understanding that the guest journey takes time. Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by SHR Group: https://shrgroup.com/ Frank on LinkedIn: https://www.linkedin.com/in/freeves/Allora.ai: https://allora.ai/For full show notes head to: https://themodernhotelier.com/episode/48Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Are you ready to learn about the art of hospitality design with Longitude Branding? Jeremy Wells is an independent hotelier, brand strategist, investor, and author who believes that true hospitality, thoughtfully-crafted experiences, and humble attitudes can change the world. In this episode, we talk about his journey from creative director and designer to independent hotelier and author. We dive into the importance of branding for hotels, his experience as a newly minted independent hotelier, and what it's like revitalizing a roadside motel into a modern independent hotel. In this episode, you'll learn: How branding and design touches every aspect of hospitality Jeremy's advice for aspiring independent hoteliers Why Jeremy wrote two books about the hospitality industry The importance of leaning into your expertise and surrounding yourself with others to fill in the gaps. Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by Longitude: https://longitudedesign.com/Jeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/The Ozarker Lodge: https://www.theozarkerlodge.com/ Flyover: https://www.flyoverdevelopments.com/For full show notes head to: https://themodernhotelier.com/episode/47Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How can we use technology to help make travel easier?Jacqueline Nunley is a Travel & Hospitality Industry Advisor at Salesforce. She is an experienced world traveler and got into the Hospitality Industry because of her love for travel. She has dedicated her career to making it easier to travel using technology. In this episode, we dig into how hoteliers can make travel easier for their guests and their employees by using emerging technologies, like AI.In this episode, you'll learn: The connection between travel and technology How AI will help the Hospitality Industry What Salesforce is focusing on to help the travel and hospitality industries Why good data usage and AI are now joined at the hip  Why historic Adaptive Re-use is an exciting development in hospitality Links:Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is Sponsored by Staypinapple: https://www.staypineapple.com/Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/SalesForce: https://www.salesforce.com/solutions/industries/transportation-hospitality/overview/For full show notes head to: https://themodernhotelier.com/episode/46Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Jessica Gillingham is a public relations expert in the hospitality and lodging space. She is the founder and CEO of Abode Worldwide, a public relations agency she launched in 2017 to focus on raising the profile of transformative technology solutions and enterprise operators in the global short-term rental, lodging, and living sectors.With over 20 years of experience in travel, hospitality, and technology, Jessica is also an advisor, board member, leadership mentor, and industry commentator on the confluence between hospitality, living, and property. Her company sits at the heart of the developing intersection between work, life, and play and partners with brands leading in this transformation.In this episode, you'll discover:- How good PR is the secret to gaining traction quickly- Why the short-term rental "Gold Rush" is over- How storytelling helps to make sense of your message and translate it to your ideal audience- Why you need to invest in your story, brand, awareness, and education.Join the conversation on today's episode on The Modern Hotelier LinkedIn page.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/45Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Jeanelle Johnson is a Principal, Lead Client Partner and Travel, Transportation and Hospitality (TTH) sector Co-Leader at PwC, focused on client service, industry perspective and research for the firm’s leading TTH clients. With nearly 25 years of experience at leading investment banking and consulting firms, Jeanelle’s passion is to help clients with strategic planning around their growth and investment agendas and advise on business-wide risks and value drivers in their business transformations. Recently, her focus has been on digital transformation in the hospitality industryIn this episode, you'll discover:- Jeanelle's journey to make partner at PwC- How the ecosystem of multiple stakeholders impacts tech adoption in hospitality- How the industry's "Technical Debt" is slowing its digital transformation- Why there is no ceiling to a career in the hospitality industry- How human-led, tech-enabled hospitality is improving the guest experience- How to think about sustainability and reducing waste in hotelsJoin the conversation on today's episode on The Modern Hotelier LinkedIn page.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/44Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Melinda Welch is a brand and experience strategy leader. She is the head of strategy at Brand Bureau, teaches branding at the School for Visual Arts and the Pratt Institute, and is the co-host of the BrandBox Podcast. Melinda is an expert in helping brands craft unique perspectives and connect deeply with their audience through design. Throughout the episode, Melinda shares valuable insights into the power of branding and how it can effectively communicate a message to consumers, helping hotels, products, and services stand out in a crowded marketplace.In this episode, you'll learn:  The HUGE opportunity that hotels have in branding correctly  Why it's essential to know your audience and to keep checking in on who your audience is  The importance of alignment in effective branding  How AI is affecting branding now and for the foreseeable future What the objective of branding is  Join the conversation on today's episode on The Modern Hotelier LinkedIn page.This Episode is sponsored by CartStack RezRecover. You don’t have to have a “shopping cart” to have a cart abandonment problem! RezRecover works the same for online booking engines as it does for ecommerce websites, by tracking your almost-customers, and sending them conversion focused emails, SMS messages and push notifications to get them back to complete their purchase.Exclusive Cartstack discount for The Modern Hotelier Listeners: Exclusive Cartstack discount for The Modern Hotelier Listeners: https://www.cartstack.com/sign-up/?cp=rezrecover&partner=modernhotelierThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/43Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In today's episode, we speak with Nick Horgan, who is the CCO at Amaze Insights. We delve into the world of selling into hotels, technology adoption, and the importance of relationships in the hospitality industry. Nick shares his experiences, from working at NewMarket, to being a part of building a successful company and navigating acquisitions, to emphasizing the importance of integrity and reputation in retaining customers.In this episode, you'll learn about: The truth behind what really goes into winning a deal Why it's important to have integrity and a good reputation How taking risks will lead you to discover the right opportunities. The importance of sales and positioning The positive impact of embracing and investing in technology So, sit back, relax, and get ready for an episode filled with insightful conversations, expert advice, and a touch of inspiration.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/42Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Welcome back to another episode of The Modern Hotelier! Today, we're diving into the fascinating world of cannabis-focued travel and the evolving cannabis travel trend. Our guest, Brian Applegarth, is here to shed light on this growing industry and share his expertise on creating enriching experiences for cannabis enthusiasts. From cannabis consumption lounges to effect pairing methods, Brian covers it all. We'll explore the history and potential benefits of cannabis, the importance of mindful consumption, and how hotels can adapt to the rising popularity of cannabis. Get ready for an episode filled with education, inspiration, and a look into the future of cannabis in hospitality. Let's dive in!In this episode, you'll discover: The growing and evolving cannabis travel audience The risks of not being proactive in implementing cannabis strategies. How cannabis effect-pairing (like wine pairing) is enhancing travel & hospitality experiences How hotels can utilize hemp products, such as CBD and CBN How to get started implementing a cannabis strategy on your property How some hotels are adapting to the budding cannabis landscape The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/41Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Welcome back to The Modern Hotelier podcast! In today's episode, we explore the challenges & opportunities in the vacation rental industry with Dale Smith. Dale is the Founder & CEO of the SDDE Smith Group, a family business forming multiple brands that provide end-to-end client services for the real estate sector, from legal, to design, construction and ongoing life-cycle property management.In this episode you'll learn about: The importance of design and photography in maximizing property potential and ROI Dale's strategy to create business opportunities by identifying and solving problems  How to balance direct bookings and OTAs. How regulations are impacting the vacation rental industry  Building a strong and recognizable brand for your rental business. Tips for successful marketing and guest engagement strategies. What short-term rentals are doing well that hotels could learn The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/40Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this informative discussion, we have two guests joining us, John Fay and Kris Herrin from BirchStreet.Join us as we dive deep into the world of payment processing and uncover valuable insights to help you optimize your payment systems. Whether you're a business owner, financial professional, or simply interested in understanding the intricacies of payment processing, this episode is a must-listen.In this episode, we will explore key topics such as:• What solutions and benefits does Birch Street offer?• How does Birch Street help hotels, casinos, and events protect against fraud?• How does Birch Street provide fundamentally different payment processing and services?Tune in to this engaging conversation with John Fay and Kris Herrin as we unravel the secrets to making the most of your payment processing!The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/39Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

We're excited to bring you this special episode from HITEC 2023 in Toronto! During the week of HITEC, we sat down with hospitality professionals at GAIN's Night of Legends event at the Hockey Hall of Fame. We had a lot of fun with this one!In this episode you'll discover: The value of HITEC and why people keep coming back The most interesting and innovative technologies at HITEC Some new faces in the Hospitality Industry Why Hospitality Industry is truly about the The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/38Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Do you want to gain insights into the latest trends and advancements in the hospitality industry, specifically focused on Vacation Rentals?In this episode, we have a special guest speaker, Michael Friedman, the COO of Onefinestay in the Americas. Michael will share invaluable career insights gained from his vast experience in the field. We will also delve into how Hotels and Vacation Rental verticals are converging. In this episode, you will discover: Who is Onefinestay and how they're changing the world in Luxury Vacation Rentals How Hotels and Vacation Rentals are alike and how they differ  What Hoteliers can learn from the Vacation Rental industry .. especially as it relates to the Guest Experience.  How having a Hospitality brand like Accor (Onefinestays parent company) supports and brings elements of hotels to Vacation rentals  Join us as we uncover the exciting ways in which Onefinestay is revolutionizing the hospitality industry. Get ready to dive into the thrilling world of hospitality as we discuss the latest trends in luxury vacation rentals. The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is sponsored by https://www.onefinestay.com/For full show notes head to: https://themodernhotelier.com/episode/37Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

HITEC is just around the corner, and this week we have the perfect guest...In this episode, we have a special guest speaker, Neil Foster, the President of HFTP (HITEC, USALI). Neil shares invaluable career insights gained from his vast experience in the field. We will also delve into his journey in tourism, hospitality technology, and what led him to be the President of HFTP.In this episode, you will learn:    • Why Neil is excited for HITEC 2023    • About Neil's journey to become the president of HFTP    • How HFTP can strategically adapt to embrace technological shifts in the industry.    • How to think about adapting technology in the hospitality industryJoin us as we uncover the exciting ways in which technology is revolutionizing the hospitality industry. Get ready to dive into the thrilling world of hospitality as we discuss the latest trends and advancements leading up to HITEC 2023.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/This Episode is sponsored by https://corp.smartbrief.com/ SmartBrief contributes to the hotel industry by providing a centralized hub for valuable information, helping professionals navigate the evolving landscape of the hospitality industry more effectively. For full show notes head to: https://themodernhotelier.com/episode/36Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In today’s episode, we talk about the dynamic world of hotel ownership, fair franchising, and legal advocacy in the travel industry. We have an amazing guest speaker, Laura Lee Blake, as she shares her wealth of knowledge and expertise accumulated over her impressive 25-year career.Laura Lee Blake is the President & CEO of AAHOA, the leading resource and advocate for Asian American hotel owners. Her diverse expertise spans the realms of law, government, business, and academia, making her an invaluable asset to AAHOA.In this episode, you'll learn about: The dynamic world of hotel ownership, fair franchising, and legal advocacy. The insights into the challenges and opportunities for hotel owners in a rapidly evolving industry. What role AAHOA plays as the leading resource and advocate for America's hotel owners The strategies and tips to succeed in the dynamic field of hotel ownership? Tune in now to gain invaluable insights into hotel ownership, fair franchising, and legal advocacy. Join us as we explore the challenges and opportunities facing hotel owners and the strategies to succeed!The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/35Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, we speak with Dina Belon, the  Chief Operating Officer at Staypineapple Hotels Inc. We dig into how StayPinapple's unique brand combines creativity, sustainability, and exceptional guest experiences to redefine hospitality. In this episode, you'll discover:    • How StayPineapple is capitalizing on authenticity to create unique guest experiences    • How to get started with sustainability and build a green team     • How StayPineapple threw away the scripts to create an authentic cultureThe Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/34Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, join us as we venture to the highly anticipated Independent Lodging Congress (ILC) in Denver.ILC is a gathering like no other, where owners and operators of independent hotels come together to discover, collaborate, and generate groundbreaking ideas. This is the place where industry leaders converge to shape the future of independent lodging. We'll provide you with an exclusive inside look at the vibrant atmosphere and dynamic discussions that unfold at ILC. Join us, as we engage with industry experts, thought leaders, and innovators who are shaping the landscape of independent hotels.In this episode, you'll discover: What makes ILC a unique and essential event for independent hoteliers. What leading independent hoteliers are doing to make their properties stand out. What's coming up next for the Independent Lodging Congress The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/For full show notes head to: https://themodernhotelier.com/episode/33Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Have you ever wondered who represents and advocates for the Hospitality Industry to government leaders and policymakers?Today we get to meet the man who leads that organization. Our guest today is the President & CEO of the American Hotel and Lodging Association, Chip Rogers.In this episode, Chip shares his insights on the latest trends in the hospitality industry, including the rise of sustainable tourism and the increasing demand for personalized travel experiences. He also discusses the impact of the labor shortage on hotels, restaurants, and other hospitality businesses, and offers strategies for attracting and retaining top talent. Tune in now to meet Chip Rogers and learn about the state of the industry in 2023.In this episode, you'll learn: Who Chip Rogers is and what he does for the hospitality industry What are the changing needs of travelers and how the industry needs to adapt How is the labor shortage impacting the hospitality industry What strategies hospitality businesses can use to attract and retain top talent What you can expect at The Hospitality Show this year in Las Vegas This Episode is sponsored by CartStack RezRecover. You don’t have to have a “shopping cart” to have a cart abandonment problem! RezRecover works the same for online booking engines as it does for ecommerce websites, by tracking your almost-customers, and sending them conversion focused emails, SMS messages and push notifications to get them back to complete their purchase.The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/Exclusive Cartstack discount for The Modern Hotelier Listeners: Exclusive Cartstack discount for The Modern Hotelier Listeners: https://www.cartstack.com/sign-up/?cp=rezrecover&partner=modernhotelierFor full show notes head to: https://themodernhotelier.com/episode/32Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Hoteliers, what is your most valuable asset?Our guest this week strongly believes it's people (we agree). Ashok Patel is the Chief Development Officer at Jamsan Hotel Management and he joins the show to talk about why it's essential to protect your most valuable asset: your people.In this episode, you'll learn: The importance of strategically thinking about the safety of your team Some of the ways that Jamsan Hotel Management is using technology to help with risk mitigation The cost savings that implementing risk mitigation can have Why, these days, flexibility as an employer is required to attract and retain staff This Episode is sponsored by WrkSpot: Your total hotel experience and a better way to manage and connect your people, processes, and properties.Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/31Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

How can you help your staff focus on the most important tasks?Have you tried a hologram?Well... that might just be the answer.In this episode, Andre Smith & Marnix Lock, the Founders of Holoconnect, join us to talk about how they came up with Holoconnects, how holograms are being used in hospitality, and so much more!In this episode, you'll learn: How holograms are being used to increase efficiency and allow staff to do more important tasks The origin behind the idea for Holoconnects Why now is a good time to consider implementing holograms Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/30Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

Can you eliminate all administrative tasks from hotels?That's the goal of Thomas Furulund and CIC Hospitality. They've even started implementing some new groundbreaking technology to help them in their mission. The new tech? Holographic front desk agents. Hear more about it in this episode!In this episode, you'll learn: How CIC Hospitality is using holograms to reduce administrative tasks The importance of finding and working with the right supplier when implementing new technology What parts of a hotel are easier and more different to automate. Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/29Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

We're kicking off our 2023 episodes by getting to know the team behind the Modern Hotelier a bit better. In this episode, David and Steve introduce our producer Jon, and they all ask each other questions. We hope you enjoy getting to know the team! Next week we'll be back to our normal schedule of sharing conversations with the best leaders, innovators, and influencers in the industry!Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/28Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

Being an independent hotelier is hard. Sometimes it can feel like you don't have the infrastructure, resources, and knowledge you need to stay afloat or keep growing. Preferred Hotels & Resorts is the world's largest independent hotel brand, representing more than 700 distinctive hotels, resorts, residences, and unique hotel groups across 80 countries. So, they know a thing or two about supporting independent hoteliers. And this week we have Christopher Ahlgrim, who is the Vice President of Development at Preferred Travel Group. We talk about the evolution of the Preferred Travel Group and how they successfully manage independent properties and equip and support hoteliers. In this episode, you'll learn: Why luxury hotels need to get refocused on service again How independent hoteliers can increase their sustainability efforts About what the Preferred Travel Group does and how they impact independent hoteliers The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info head to: https://themodernhotelier.com/episode/27

Managing resort properties is a tall task. Our guest today, Tom Luersen, says it's like running a small town. Tom is currently the president of Coral Tree Hospitality and has over 20 years of experience in managing properties such as Kingsmill Resort, Woodland Resort, and overseeing multiple properties for Destination Hotels and ResortsIn this episode, you'll learn: The benefits of operating as an independent Why independent properties need a different type of leader than brands do How you can maximize revenue by being a pre-arrival concierge Why it's important to empower and provide autonomy to those working on property The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info head to: https://themodernhotelier.com/episode/26

This week on the podcast, we have Barak Hirschowitz who is the president of the International Luxury Hotel Association. We talk about his career and transition from being an award-winning chef in South Africa to focusing on luxury hospitality.In this episode, you'll learn: Why it's better to wash lettuce in the best restaurant than to be head chef at the worst What the International Luxury Hotel Association is The ONE question that you need to as yourself when implementing technology How luxury hotels lead the way in hospitality The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

Rupesh Patel has a wealth of knowledge in owning and operating hotels. It's in his blood.He grew up the son of a hotelier and eventually became the CEO and President of Zenique hotels.He is now a Partner at Verakin Capital and is putting his intimate knowledge of hotel operation and ownership to use investing in hotels and also investing in and advising hospitality tech companies. In this episode, you'll learn: Why technology is even more important for properties struggling with staffing How implementing technology the right way can actually improve the guest experience The value of working with like-minded individuals and companies Why you should make business and investment decisions based on data The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor show notes and more info, head to: https://themodernhotelier.com/episode/24

The emergence of Vacation Rentals has been one of the biggest disruptions to hotels and the travel industry in the last few decades. Steve Milo has grown VTrips from 1 property to over 7,000 properties. Find out why he believes vacation rentals are so popular and why there is still massive opportunity in this growing industry,In this episode, you'll learn: How Steve got his start as an entrepreneur Why it's essential to understand financing and accounting when growing a business The reasons why vacations rentals have become so popular Why there is still a massive opportunity in vacation rentals The problems with vacation rentals and what Vtrips is doing about it The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info, head to: https://themodernhotelier.com/episode/23

Most things in life are either memorable or forgettable. Which one is your hotel?How can you stand out from the crowd and be memorable?Bashar Wali, the Founder and CEO of This Assembly & Practice Hospitality, has some great insights on how independent Hoteliers can stand out. He joins the show to talk about: How a good internal culture is the key to providing great guest experiences The importance of being a "memorable" hotel (and how you can be memorable) Why being "you", having a thing that you own, and being unapologetic about it, is the way to stand out His infatuation with water pressure Why hospitality isn't rocket science  How emotional intelligence is important for providing a "luxury" experience.  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info, head to: https://themodernhotelier.com/episode/22

Peter Gould, CEO of RendezVerse, joins the show to talk about how the Metaverse will impact the future of hotels and events.In this episode you'll discover: The impact the metaverse can have on event planning  How virtual reality can help make travel more green Why hotels won't have websites in 10 years Why finding great new places is a challenge facing hospitality The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info, head to: https://themodernhotelier.com/episode/21

How do you up your game as a hotelier?Bruce Jordan is known as the MJ of hotels. He's the managing partner of Hotel Guest Management and specializes in turning around underperforming properties. This week he joins the show to share some of his insights with us.In this episode you'll discover: Why it's important to take every opportunity to learn How you can set the standard for your employees Some ways you can use marketing to increase your revenue Why it pays off to think outside the box The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more, head to: https://themodernhotelier.com/episode/20

What is the ONE thing that you need to focus on as aJosiah Mckenzie believes it's hotel operations. When you get the operations right... Marketing becomes easier Sales become easier Staffing becomes easier Josiah joins the show to talk about hotel operations as the holistic approach to running a successful hospitality business. In this episode you'll discover: Why there has never been a better time to be in the hospitality industry How operations can unlock value  Why we might be in the rebirth of hospitality right now Why increasing technology may make the human element more valuable than ever The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more head to: https://themodernhotelier.com/episode/19

Are you telling a story with your hotel? Your brand? Your marketing? Humans are wired to understand and connect with stories. If you're not weaving storytelling into your messaging you may be missing out.Regitse Rosenvinge joins us from Denmark to talk about the importance of storytelling, how it attracts customers, makes them feel safe, and creates brand loyalty. Regitse is communications and social media consultant for hospitality brands and hotels. We also talk about the difference between US and European hospitality and the challenges facing each right now. In this episode you'll discover: Why it's important to utilize storytelling in your messaging The differences between US and European hospitality and service David's biggest pet peeves The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more head to: https://themodernhotelier.com/episode/18

This week we talk marketing with Alan Young who is the President and Co-Founder of Puzzle Partner, who are experts in content marketing for B2B Hotel and Travel Tech companies.In this episode you'll discover: Why you need to focus on what you're good at, to provide value to your target The importance of simplifying your messaging, especially as hospitality tech companies. People want personalization more than ever, we need to provided our customers with choice.  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/17

Do you think data is "sexy"? Do you know how to drive revenue through understanding the data and utilizing technology?Well, our guest today, Gaurav "GB" Sharma definitely does. GB is the Executive VP of EOS Hospitality, he's a self-proclaimed data nerd, and he has extensive experience driving revenue through technology for hotels. Previous to EOS, he was the CRO at The Impulsive Group and served as the VP of Revenue & Distribution in multiple different regions for Highgate. We're excited for you to get to know GB and pick up some insights on how to generate more revenue through technology.In this episode you'll discover: How understanding data can be exciting and extremely important in understanding how to generate revenue. Why folks in the Hospitality Industry need to learn from each other when it comes to technology. The importance of understanding storytelling and weaving it through digital messaging.  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/16

Like it or not online reviews are an important part of your properties' online presence. But how do you make sure you get good reviews?And what do you do with negative reviews? Do you avoid them? Ignore them? Or do you take that feedback and information to improve your guest experience?Our guest today says that feedback is a gift. Adele Gutman is a Hospitality Culture, CX and Guest Experience Expert. She currently is the Host of the Get Great Guest Reviews podcast and formerly was the Vice President of Sales, Marketing, and Revenue at the Library Hotel Collection. While at the Library Hotel Collection they had the highest guest satisfaction in the world. She knows a thing or two about getting great guest reviews and shares her expertise on how to improve guest satisfaction. We think you'll learn a lot from this one!In this episode you'll discover: Why making sure your online presence accurately reflects what guests can expect is critical.  The importance of actually solving problems to help your team Why feedback is a gift The mindset that is the biggest challenge to hospitality currently How to work with your team to come up with solutions and generate buy-in The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and links head to: https://themodernhotelier.com/episode/15

The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner.You ever wish you could control the weather? Make the rain hold off until after your beach trip? You might not be able to prevent bad weather, but one company believes that you shouldn't have to pay for it. The winner of ILC's Growth round is Sensible Weather. Sensible Weather is a climate risk technology company that de-risks weather for both travel partners and consumers. They offer a partner-branded Weather Guarantee service that automatically reimburses travelers when bad weather impacts their in-trip experience. Through proprietary climate data and risk analytics platform, they can calculate Weather Guarantee pricing in real time, generating new revenue for partners and enhanced experiences for travelers. Sensible believes that bad weather isn't something you should have to pay for. In this episode you'll discover: Why you shouldn't have to pay for pad weather How constraints help companies do better How bad weather insurance works How to create a great work culture The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/14

The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner.Have you ever been traveling or in a new city and you just can't decide where you should eat? Or have you ever gotten a bad recommendation from a friend? Maybe it's their favorite spot, but it's just not really your vibe?Sure, you can check the google reviews and ratings, but how can you be sure to find a place that you will actually enjoy?What if there was an app our there that took your personal preferences, taste tests, and reviews into consideration to recommend places it knows you'll enjoy? Maybe even help you find your new favorite place?Well, good news! The winner of Indie Cultivate's seed round is the Course Restaurant Guide. The founder and CEO, Josh Sapienza joins us to tell us how they have designed the app and taken more time to make sure they can serve you better, hopefully guiding you to your new favorite spot.In this episode you'll discover: The idea behind the Course Restaurant Guide The importance of taking time to get to know your guest Why you need to get a mentor The experiences and failures of launching companies and apps The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/13

David and Steve recently took the show on the road to HITEC 2022 in Orlando, FL. Tune in for some live, in-person interviews from the show floor.Venkat Sakamuri, Ira Vouk, Joss Schaap and Yasmine Mustafa stop by to share their thoughts on HITEC 2022.The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/12

Being an Independent Hotel is challenging on all fronts. You don't have the support or resources of the big brands and yet you're likely having to pay much more for your tech stacks and services.Curator wants to fix this. That's why we were so excited to have Jen Barnwell, the President of Curator, on the show.Curator's mission is to have independent hotels join forces and get the power of scale without sacrificing the spirit of independence. They get all the tools to help make hotels run their best, without all the rules that make big brand hotels the same everywhere you go. That means freedom to keep focusing on guests and their experience above all else.Jen also shares her advice that got her where she is today: take in as much as you possibly can. She wanted to be in every meeting and a part of every new project. Whether you're an independent hotelier or just getting starting in hospitality, there is something in this episode for you.In this episode you'll discover: What makes independent hotels so special How independent hotels can be stronger together Why it's import to take in as much as you can The importance of empathy in leadership The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor Full show notes head to: https://themodernhotelier.com/episode/11

In this special episode Dr. Richie Karaburun, the director of the Tisch Center of Hospitality Innovation Hub Incubator, joins us to talk about NYU's Hospitality Innovation Hub Incubator Program and announce this season's winner. The winner's co-founder, Andrea Garrido, also joins us. She talk about the idea that started Chixa and why she's passionate about it. She also shares their plans for bringing Chixa to the market.In this episode you'll discover: What the NYU Hospitality Innovation Hub Incubator is The winner of this season's incubator The family recipe that sparked the idea for Chixa Why commitment, passion, and the ability to use resources well is essential for any start-up. The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/10

What exactly is the MetaVerse? And how can it impact the hospitality and travel industry?Michael Cohen is an innovative tech leader and a MetaVerse advisor. Currently, he is the an advisor and board member at Ugo Virtual and an advisor for Messerschmitt Systems. He joins us to talk about what the MetaVerse is and how virtual reality and augmented reality can impact the hospitality & travel industry. In this episode you'll discover: What the MetaVerse is Why you need to have the virtual reality & augmented reality tools in your toolbox How hotels can start implementing this technology The benefit of using virtual & augmented reality for training and staff retention Why implementing this technology is a slam dunk for the hospitality industry The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/9

Our first ever in-person episode! And in Las Vegas, no less! We're very excited to share our conversation with Judy Chen, who is the VP of Development at Dream Hotel Group.Judy has experience in architectural design and real estate development and a focus on luxury lifestyle hotels, food & beverage, nightlife, and private members club. She joins us to share her insights on developing a property in Las Vegas, being creative when dealing with challenges, and the importance of being well-read. In this episode you'll discover: How every experience we have is relevant for the next step. The importance of being well-read. How to be creative when faced with issues and limitations The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head here: https://themodernhotelier.com/episode/8

Why should hoteliers embrace technology? How can it help provide a better guest experience? And what are the most essential technologies for modern hoteliers to implement today?Sarah Eustis started out as a housekeeper in her family's hotel. Now, she is the CEO of Main Street Hospitality which operates over 10 fantastic independent hotels located in the North East. In between, Sarah held leadership roles in the fashion industry working on operations, marketing, design, and development for brands like Ralph Lauren, Gap, and Limited Brands. With that background she is very focused on design and how spaces are designed to foster connection with guests and between guests. We're excited to share this conversation with Sarah Eustis!In this episode you'll discover: Why it's important to surround yourself with people smarter than you How to foster connections Why you might need to look in the mirror if you're having a hard time finding and keeping staff How what you do impacts how guest feel The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/7

Have you ever had an experience that completely blew you away? That left you thinking, "it can't possibly be this good"? Where the service was just sublime?CEO, Dr. Jeffrey O, and St. Justine Hotels and Residences are aiming to provide this level of service. They are building modern luxury on the cornerstones of beauty and consistency. Dr. Jeffrey O is an author, educator, motivational speaker, as well as a self proclaimed service evangelist and he joins us to share his experience in building St. Justine Hotels and Residences, his insights on providing exceptional services, his writing, and so much more!In this episode you'll discover: Where Dr. Jeffrey finds inspiration for his writing Why consistency is so important How training staff well is essential The power of recognize people and their work For full show notes head to: https://themodernhotelier.com/episode/6The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

What is independent hospitality? What does it mean to be an indie hotel? And what are the things you need to do to succeed as an independent hotelier?Andrew Benioff is the the Founder and Chairman of the Independent Lodging Congress, Founder and Chairman of the Philadelphia Real Estate Council, and an advisory board member of the Hotel of Tomorrow. He has unique cross-section of experience in hospitality, real estate, and investment banking and is a forward thinking voice in independent hospitality. He joins us to talk about what independent hospitality means and how you can succeed as an indie hotelier.In this episode you'll discover: What it means to be independent in hospitality The importance of understanding the community you're in How can you succeed as an independent hotelier Why some of the bigger luxury brands are losing their way Where true hospitality comes from What makes ILC events unique  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

How can you provide a better guest experience? What does it take to be an award winning concierge? And what is groove theory??Sarah Dandashy joins the show to share her expertise. Sarah was an award winning concierge, but now as a content creator travel expert and hospitality, author and consultant. Sarah has worked in some of the best hotels in the country, including The Peninsula, Four Seasons and Fairmont hotels and was the head concierge at London west Hollywood.Sarah has grown Ask a Concierge from a vlog to a multimedia platform with over 200,000 followers. She also has her own podcast called Say Yes To Travel and released her first book this past November called "Hospitality From Within".In this episode you'll discover: How to provide a better guest experience How an award winning concierge approaches tough requests Why serving in the hospitality industry can be such a joy Sarah's advice for those getting started in hospitality For full show notes head to: https://themodernhotelier.com/episode/4The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

Hotel guests' needs and expectations are evolving. How does the hospitality industry evolve with them to set proper expectations and provide a great experience? Ellis Connolly, CRO of Laasie, joins us to to shed some light on these questions and much more. Ellis has a wealth of experience with hospitality and travel technology companies. He was the the CRO and Executive VP of TrustYou, the Senior VP and Head of Sales at Rainmaker Group (acquired by Cendyn), and the Senior VP of Business Development at Zingle before becoming the CRO at Laasie. Ellis talks about the need to be transparent and properly set guest expectations, how to be relentless in your pursuits, and so much more. We're excited to share this conversation with you!In this episode you'll discover: The need for transparency What's changing with how consumers are thinking of loyalty programs Why you should relentlessly pursue everything The opportunity in many different sectors of the hospitality industry  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/3

Why should hoteliers embrace technology? How can it help provide a better guest experience? And what are the most essential technologies for modern hoteliers to implement today?Max Starkov joins us and shares us to share his insights on all things tech. Max has a wealth experience with technology within hospitality. He is currently a professor of hospitality technology at NYU and has founded and served as president and/or CEO for numerous online travel startups such as: NextGuest, Travelbreak.com, and WhaleMedia Technologies.In this episode you'll discover: Why hotelier need to embrace technology What the most essential technology to implement right now is. Max's background and growing up in Bulgaria. Max's advise for aspiring hospitality professionals.  The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes, head to: https://themodernhotelier.com/episode/2

What does the hospitality industry suck at? How can you implement technology, but still maintain a personal touch? And what made Anthony laugh so hard he fell out of his chair??Anthony Melchiorri, creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, and keynote speaker joins us to share his insights on leading high level teams, implementing technology, some behind-the-scenes stories of Hotel Impossible, and so much more!In this episode you'll discover: When not to be creative. What the hospitality industry sucks at. How to implement technology and keep a personal touch. Why it's important to maintain high standards for your team. The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head here: https://themodernhotelier.com/episode/1

Stayflexi presents a new podcast: The Modern Hotelier. Each episode we will talk to industry experts about the modern trends, technologies, and strategies to help you succeed as a modern hotelier.