What do hair, skin, and feet have to do with improving your dental practice? A lot - and you will find out why on today's episode of The Dental Practice Fixers Podcast featuring Mystery Shopper Calls! Dr. Richard Madow hosts this podcast for dentists and team members. Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!)   www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call!   www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money!    www.madow.com/gold

Can your practice be so good that it's bad? The answer is YES, and we'll tell you why on this episode of The Dental Practice Fixers Podcast featuring Mystery Shopper Calls. Listen to learn a huge problem in dentistry and how to fix it! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!)   www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call!   www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money!    www.madow.com/gold  

On this special year-end episode of The Dental Practice Fixers Podcast featuring Mystery Shopper Calls, Dr. Richard Madow reveals sixteen important rules that will help with both your dental practice and your life. It's a special treat for doctors and team, and you don't want to miss it!   Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!)   www.madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call!   www.madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money!    www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life.  madow.com/coaches-corner

A new patient moves to your area. Why should they choose your practice over the others? And more importantly, can you provide an experience that would make that happen? That's the topic on today's episode of The Dental Practice Fixers podcast for dentists, featuring Mystery Shopper Calls! We'll also explore a big mistake that's made when a new patient calls, and explain Fenno's Paradox! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!)   www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call!   www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money!    www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life.  madow.com/coaches-corner

A sad letter from a disgruntled associate is featured on this episode of The Dental Practice Fixers Podcast Featuring Mystery Shopper Calls, and it provides some great leadership advice for associates, owner dentists, and team members. And then the mystery shopper calls - WOW!! Please play these at your next team meeting! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!)   www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call!   www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money!    www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life.  madow.com/coaches-corner

There are four huge reasons we love doing whitening for our patients, and it's even more fun when you get patients to ask US about it instead of US telling THEM! You'll learn how and why on this episode of The Dental Practice Fixers Podcast for dentists featuring mystery shopper calls! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!)   www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call!   www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money!    www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life.  madow.com/coaches-corner

On the episode of The Dental Practice Fixers Featuring Mystery Shopper Calls podcast for dentists, Dr. Rich shares some great practice growth tips from a very unlikely source. Then we go to our mystery shopper calls and find out what happens when a potential patient knows they need some crowns. It's probably not what you think! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!)   www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call!   www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money!    www.madow.com/gold

Could there be a dental practice lesson when Dr. Rich got duped by a punk rock skater girl? Yes, and it will help you get more new patients on this episode of The Dental Practice Fixers Podcast featuring Secret Shopper Calls to dental practices!! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!)   www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call!   www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money!    www.madow.com/gold

Should we guarantee those crowns?  Should we "warranty" our dental treatment? Is it a positive factor in treatment acceptance and patient retention, or does it make us look like the local Best Buy? Find out how Dr. Rich answered this question early in his career and what it led to on today's "Dental Practice Fixers - Secret Shopper Calls To Dental Practices" podcast for dentists! Got a question? Just email it to info@madow.com. After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. –  There is no issue that I haven’t heard or probably even experienced myself! –  I’ll help you get clarity on solutions right from the first call. No sales pitches. –  We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. –  We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential. Let’s schedule a call! Schedule directly on my calendar by clicking here!

Would you like to have a simple system so that when someone calls your dental practice to cancel at the last minute that spot can easily be filled 90% of the time? You will after hearing this episode of The Dental Practice Fixers dental podcast for dentists. Then we do three mystery shopper calls, and one of the offices actually does something right! Listen in to see what.

Are there "magic words" in dentistry - simple phrases that will significantly improve our practices? YES! In today's episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow reveals two simple phrases that will greatly improve our customer service and help us appoint more new patients by using the "dental magic words." Then on our mystery shopper calls, we ask a simple question with results ranging from ridiculous to exceptional. Check it out now!! Another podcast that you may like: Two Questions To Ask EVERY Patient! Are you making excuses about starting the process of improving your practice? After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. –  There is no issue that I haven’t heard or probably even experienced myself! –  I’ll help you get clarity on solutions right from the first call. No sales pitches. –  We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. –  We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement!  

Dentists are great at a lot of things, including making excuses when things don't go the way they planned. In this edition of The Dental Practice Fixers dental podcast for dentists, Dr. Rich reveals some of his favorites. And then, speaking of excuses, there is NO excuse for what happened during the mystery shopper calls!! Listen and enjoy. Got a question? Just email it to info@madow.com. Are you making excuses about starting the process of improving your practice? After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. –  There is no issue that I haven’t heard or probably even experienced myself! –  I’ll help you get clarity on solutions right from the first call. No sales pitches. –  We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. –  We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let’s schedule a call! Schedule directly on my calendar by clicking here!

Would a patient drive past twenty other dental offices to go to your practice? Would they regret it if they had to transfer to another office? Can you and your team quickly spout out a bunch of reasons why a patient would choose you over all of the others? Hopefully you can answer all of these questions with a big YES! So let's find out why on this episode of The Dental Practice Fixers podcast for dentists. The question is also asked on our mystery shopper calls - "I'm looking for a new dentist - why should I choose you?" The answers? Well, pretty bad. Pretty, pretty bad..... Got a question? Just email it to info@madow.com.   After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me.       –  There is no issue that I haven’t heard or probably even experienced myself!       –  I’ll help you get clarity on solutions right from the first call. No sales pitches.       –  We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call.       –  We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let’s schedule a call! Schedule directly on my calendar by clicking here!  

There are five issues that just about every dental practice experiences, and on this episode of The Dental Practice Fixers podcast for dentists you can hear what they are along with some solutions. Then on our mystery shopper calls, a potential patient with stinky breath calls some practices for advice. Did they try to appoint him or were their responses just as stinky as the caller? Listen to find out! Got a question? Just email it to info@madow.com. After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me.       –  There is no issue that I haven’t heard or probably even experienced myself!       –  I’ll help you get clarity on solutions right from the first call. No sales pitches.       –  We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call.       –  We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let’s schedule a call! Schedule directly on my calendar by clicking here!

Sometimes it's a little overwhelming to make dental practice improvements through huge changes. But the good news is, you may not have to! You can improve your dental practice marginal gains. In this episode of The Dental Practice Fixers podcast for dentists, we show how small changes can get HUGE results! Then of course there are the mystery shopper calls. It just seems that no one can get these right!! You gotta listen to find out why. Got a question? Just email it to info@madow.com.   After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. -  There is no issue that I haven't heard or probably even experienced myself! -  I'll help you get clarity on solutions right from the first call. No sales pitches. -  We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. -  We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You'll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let's schedule a call! Schedule directly on my calendar by clicking here!

The relationship between general practitioner dentists and specialists should be one that is not only good for the patients but good for both practices. On today's Dental Practice Fixers dental podcast we talk about some easy ways to make that happen. Then on to the mystery shopper calls where the theme continues. If you do Invisalign but aren't getting many cases, you're about to find out a possible reason! Got a question? Just email it to info@madow.com.     Have you been thinking about reaching out for help with your practice but you're hesitant? Don't worry! -  There is no issue that I haven't heard or probably even experienced myself! -  I'll help you get clarity on solutions right from the first call. No sales pitches. -  We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. -  We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You'll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let's schedule a call! Schedule directly on my calendar by clicking here!

Should we give our patients what they want? Do our patients really know what they want? Is it good for our dental practice to give it to them? On today's edition of The Dental Practice Fixers podcast we discuss how to make your practice more successful by doing just giving our patients what they want. Plus, the mystery shopper calls teach two very important lessons. Listen now! Got a question? Just send it to info@madow.com! Have you been thinking about reaching out for help with your practice but you're hesitant? Don't worry! There is no issue that I haven't heard or probably even experienced myself! You'll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential. Let's schedule a call! Schedule directly on my calendar by clicking here!

Does everyone in your dental practice truly understand why certain clinical decisions are made? Your practice needs to be "Clinically Calibrated" - find out why and how on this edition of The Dental Practice Fixers Podcast for dentists. For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It's something we might not think about too much, but every single person on our team (yes, front office people too) will benefit by having the office "clinically calibrated." Best of all, it will end tons of confusion with your patients. We've also got some crazy mystery shopper calls and a story about....pizza! Got a question? Just send it to info@madow.com!  

What's the number one enemy of a great practice? In this episode, Dr. Richard Madow explores a possible candidate. Then, the mystery shopper calls are, well, pretty amazing. Tune in to the The Dental Practice Fixers Dental Podcast for Dentists to listen now!!

Dr. Rich Madow gives examples of how to use AI to improve patient communications in a dental practice.

Things a dental patient should never ever see or hear in a dental practice,

"Why is that crown so expensive?" can be a tough question for a dentist to answer, especially in a way that gets a caller to appoint, Well, that's the mystery shopper call we did on today's episode of The Dental Practice Fixers dental podcast for dentists. The answers ranged from horrible to hilarious to something that has never happened before! You gotta check it out. Plus, Dr. Rich shares a personal story that will help you and your practice significantly!

Would you like to have a simple system so that when someone calls to cancel at the last minute that spot can easily be filled 90% of the time? You will after hearing this episode of The Dental Practice Fixers dental podcast for dentists. Then we do three mystery shopper calls, and one of the offices actually does something right! Listen in to see what.  

Very often the first contact a potential new patient has with your practice is your website, and most dental websites have some obvious (and easy to fix) mistakes! On this episode of The Dental Practice Fixers dental podcast, Dr. Richard Madow gives some very simple fixes to correct these crucial areas. Then, our mystery shopper calls take the theme further, asking practices about things seen on their own website! Do they know how to answer? Of course not!!

Not all patients are a good fit for your dental practice.

Hey Doc - why the heck would you ever want to do this? In this episode of The Dental Practice Fixers Podcast for dentists, Dr. Rich answers one of the most frequently asked questions, and that's the response....sort of. Then of course we do some mystery shopper calls, and miraculously someone almost gets it right!!   Richard H. Madow, DDS:   Hey there, I'm Dr. Richard Madow and welcome once again to The Dental Practice Fixers Podcast. We have a great question from a listener today. And of course, a mystery shopper calls and all kinds of other fun stuff. I think this question will lead to some very valuable advice for any dentist at any stage in their practice. So we're going to get right down to it in a second, but of course, first I want to remind you that at The Madow Center we love lowering our overhead and we love teaching other dentists how to lower their overheads too. And of course, one of the simplest things to do is switch your credit card processing to Stax, S-T-A-X because they don't charge that annoying percentage for processing. Just a low, flat monthly fee. Really low. We've saved thousands and thousands of dollars and you should too. Find out more, just go to madow.com/save. M-A-D-O-W dot com, slash S-A-V-E. Okay, over to our question. I feel like I get questions like this all the time. I probably handled a similar question on the podcast maybe a year ago or so, but I wanted to do it again because I think it's so important, and even if this doesn't apply directly to you, there's certainly plenty of lessons we can learn. Simple lessons. Okay, so here it is, it says: “Dear Rich, Love the podcast especially the Secret Shopper calls.” Well, thank you. Everyone seems to love the Secret Shopper calls. They don't want to hear me, just the secret shopper calls. Alright. “Thanks so much for doing this. Question for you. I'm a dentist, early 40s. Purchased what I would call a fledgling practice around six years ago. I'm definitely making a go of it, but things aren't great. In other words, it's doing better than it was when I purchased it, but I'm still not super busy and my income is not what I had hoped. There's a similar practice around 12 miles from mine that is for sale and I think I can grab it for a steal. I feel like I should purchase and try to build it up also, what do you think? That combined incomes could be exactly what I need. Thanks for your time. Midwest, DDS.” Wow, I like how you chose your own- because I would usually not read the names I kind of, you know, protect your anonymity or whatever. But I like how you just called yourself Midwest, DDS. Covers a lot of ground though. Okay, Midwest, DDS. Here's what I’m going to have to say to you. You've got one practice that's not doing as well as you want. Why would you ever, ever, ever want to double your overhead? More than double your overhead because you're going to- you can't be in two places at once. You're going to have to hire associates or just run each practice part time, which really kills your overhead. You will triple your frustration and you'll probably have two mediocre practices when you haven't even proven you can run one practice successfully. Do not buy this practice that's 12 miles away. Now let me back that up by saying this is totally different than an older dentist or for some reason someone very close to you has to retire and they're either selling the charts, so to speak, or they’re selling the practice at a fire sale price. And your intention is to blend the practices into one physical location. That's totally different. But 12 miles apart, you're talking about having two physical locations, you're going to try to run both of them. So again, you're doubling your overhead or more tripling your frustration. And here's the thing. You have not even mastered the art of running one practice yet. By your own admission, you're not doing as well as you would like.

Dr. Rich explains the factors in dental practice success by reliving the history of The Madow Center in this special edition of The Dental Practice Fixers dental podcast for dentists. So many listeners have been asking how The Madow Center got started, and it's all covered here!  

Did a video promoting a dental seminar actually make Dr. Rich hurl? Well, almost. Find out why in this episode of The Dental Practice Fixers dental podcast for dentists, and also learn about why it is often a bad idea to get distracted by passive income and side hustle opportunities. Then we present some of the strangest mystery shopper calls in the history of the show!

Dentists: Are you ready to improve your cash flow and decrease your overhead in 2023?On today's episode of The Dental Practice Fixers dental podcast for dentists, we'll reveal ten things you can do right now to get 2023 off to a great start

What are two questions you should ask every patient during the initial exam that will totally WOW them? On today's dental podcast for dentists, Dr. Richard Madow reveals that, along with a simple trick you can do that will actually get patients to ASK YOU for cosmetic dental procedures! It's easy, fun, and something you should be doing anyway. And then, the mystery shopper calls get totally crazy! Don'miss this episode!! Got a question for the podcast? Send it to info@madow.com.

Want your patients to accept more treatment, get adult fluoride, and all that other good stuff? In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow shares how an experience at a hotel led him to realize an extremely important step in influencing our patients. It will help you become a better leader as well!!

Why be the best practice at what you do when you can be the only practice who does what you do?! It's much easier than it sounds, and on this edition of The Dental Practice Fixers Dr. Rich will show you how! Of course we follow that up with three mystery shopper calls (yikes!) and a very special offer! And oh yeah - we talk about The Waffle House and The Grateful Dead too!!

Do you have a supercharged perio therapy department, or a glorified "cleaning lady" doing bloody prophys? If you're like most dental practices, unfortunately it's the latter. On this week's podcast we give five reasons why, and simple solutions to get your patients healthy and increase practice revenues. The theme continues on the mystery shopper calls, and the results were pretty dismal.

There is something that most dentists do every single day that causes chaos, confusion, and makes the practice not nearly as productive as it should be. But fear not - in today's episode of The Dental Practice Fixers dental podcast for dentists we have a solution! Then on to the mystery shopper calls, where someone actually gets it right....kinda...... Don't miss it!

What do the Choco Taco and getting your patients to refer and schedule their treatment have to do with one another? Lots! In this episode of The Dental Practice Fixers dental podcast for dentists, we explore why Dr. Robert Cialdini's "Principles of Influence" are so important in your practice. Then the mystery shopper calls take a weird turn as a dentist actually answers the phone!

There is something that afflicts most dentists, and it can cause severe problems in their practices and lives. It's called "Paralysis By Analysis," and we give some symptoms and solutions on this episode of The Dental Practice Fixers, the dental podcast for dentists. Then on our mystery shopper calls we have some real doozies, including something that has never happened before in the history of The Fixers!

Every dental consultant these days seems to be teaching how to drop PPOs. But my advice is "not so fast, cowboy (or cowgirl!)." In this episode of The Dental Practice Fixers dental podcast for dentists, you'll find out why. Then in our mystery shopper calls, something happened that has never happened before in the history of our mystery shopper calls!

In this week's episode, Dr. Rich gives fifteen fantastic rules that will apply to your dental practice....and life! It's kind of like summer reading for dental people. Then in our mystery shopper calls we throw up some real softballs - I'm a new patient, I need a few crowns, and I want to come in. Were any appointments made? Listen to find out.

Successful case acceptance in dentistry can be so mysterious but in this episode of The Dental Practice Fixers, Dr. Rich reveals two secrets.

Online reviews are the number one requirement for potential dental patients finding your dental practice online. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Rich gives some quick tips on how your practice can get tons more reviews - and reveals the biggest no-no when asking patients for reviews. Then on our mystery shopper calls we see how easy it is to tell a family of four to call another office!! Questions or comments? You can email Dr. Rich directly at rich@madow.com.

How do dental practices deal with inflation? Should I pay someone to cover my phones when the office is closed? Does scripting work? Is Dr. Rich a hypocrite? On this episode of The Dental Practice Fixers dental podcast for dentists we cover these listener questions and more! Plus, of course our usual mystery shopper calls - HOLD PLEASE!

Here's an important dental lesson Dr. Rich learned when he went to get an estimate for some car work.

Does your dental practice have a written financial policy?

We start with a great listener question about the proper way to handle a caller who is not ready to appoint. Don't confuse a patient.

Find out how to answer patient questions when their last dentist didn't tell them. Learn how to stay positive and lead to them to treatment.

Dr. Rich Madow shares some things he hears from dentists and one of them is that patients are so driven by what insurance covers.

As dentists we can drive ourselves crazy. Find out from the Madow Dental Podcast some suggestions to help run any dental practice.

Dental Practice Fixers Podcast shares a small piece of advice when it comes to voicemail messages used by dental practices. Check it out.

Our patients love to be led and directed to the next step. Check this out on the Madow Dental Podcast with Dr. Richard Madow.

The Madow Brothers share their latest blog and this is not a dental IQ test. Visit our website to read more.

In this episode of The Madow Dental Podcast, Dr. Rich fields a great listener question that will give you a lot to think about if you are considering ways to grow your dental practice. The question refers to opening up a satellite office! Then in our mystery shopper calls, we ask a very simple question: "Do you do cosmetic dentistry?" This should result in an instant appointment being made, right? Well, not so fast! You gotta listen to see what happened! Got a question for our dental podcast? Send it to info@madow.com

There is a word in dentistry that is so important your practice could sink without it, or at the very least, seriously underperform. On this episode of The Madow Dental Podcast, Dr. Rich reveals what that word is, and how a trip to buy some jeans made him realize how important that word is in dentistry. We close with three major lessons and three totally disastrous mystery shopper calls. You gotta hear them!! Please send any comments to info@madow.com, and enjoy The Madow Dental Podcast!!

Does everyone in your office truly understand why certain clinical decisions are made? For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It's something we might not think about too much, but every single person on our team (yes, front office people too) will benefit by having the office "clinically calibrated." Best of all, it will end tons of confusion with your patients. That's what we cover on this episode of The Madow Dental Podcast. The trend continues on three mystery shopper calls when we ask why a crown would be needed instead of a "filling." The results? Oy gevalt!! You gotta hear them! If you like what you are hearing, please tell your friends about our show and leave us a good review. Got a question? Just send it to info@madow.com!

Bold individuals seize life in remarkable, almost unbelievable ways. They succeed in business, in careers, and in love, and they have a great time doing it. Would you like to be one of them?

One of the toughest telephone calls to handle is from a potential new patient who is “in-network” or a crappy insurance company that you don’t participate with.

Do you have an "elevator pitch" for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else's?

On this episode of The Dental Practice Fixers, Dr. Rich shares a great way he got tons of referrals into his practice while helping the community at the same time.

Wouldn't it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that

Successful case acceptance in dentistry can be so mysterious but in this episode of The Dental Practice Fixers, Dr. Rich reveals two secrets.

Dr. Madow discusses some issues when a dental hygienist retires and wants the clients' list to stay in touch.

In this episode, Dr. Rich talks about a phenomenon he observes at way too many dental practices: “The answer is NO - now what’s the question?”

In this episode, Dr. Rich shares a question he got from an attendee at a recent seminar - is it ethical to do a prophy on the first visit?

Does your office pass the dishwasher test? Find out how this relates to your dental practice and how to improve your customer service.

Dr. Rich has visited hundreds if not thousands of dental practices, and he shares ten things that a dentist should never say!

There are so many missed opportunities in the dental office, and in this episode of The Dental Practice Fixers podcast, we give you a bunch.

This episode "Your Breath Stinks" features some pretty crazy “mystery shopper calls.” A potential patient wants to know if their stink breath could be caused by a dental problem.

A unique Dental Practice Fixers Podcast as a dentist asks a question about his team and then appears as “Dr. Anonymous” to discuss it.

In today’s episode, we field a great listener question about the best way to get and schedule more new patients off the phone and into the appointment book.

In today’s episode, we find out if you are "A Real Dentist" or do you just work here by answering a great listener question about the best way to get a new patient’s contact information.

We field a great listener question about responding to bad reviews and HIPPA compliancy in doing so. Are you running into a nervous patient wanting to find a new dental office, check out these secret shopper calls.

In-office membership plans are a hot topic these days. In today’s episode, we will learn a lesson from a great comedian to help you determine exactly that!

We all want our patients to pay in full, right? So why make it so darn complicated? In today’s episode of The Dental Practice Fixers Podcast we give some simple tips for making sure your patients CAN pay in full before treatment begins and a sure-fire way to present third-party financing such as Care Credit.

Which is better for Dentists? SEO or PPC. In today's dental podcast we discuss this question with special guest David with Web Marketing for Dentists.

In today’s episode of The Dental Practice Fixers, we do some secret shopper calls that deal with a very sensitive topic. It’s one that should IMMEDIATELY lead to an appointment being made. How do you think the offices did? Listen to find out!

In today’s episode of The Dental Practice Fixers we talk about THE MOST important equation in dentistry. It’s one that will totally change the way you think about your dental practice.

[heading] Do You Do What? [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] In today’s episode of The Dental Practice Fixers, we talk about a huge problem that most practices have when it comes to new patients. It’s probably not what you think! Do You Do What? Then we have some fun on our secret shopper calls by asking about a procedure that doesn’t actually exist. The thing is, this actually creates a great opportunity to schedule a new patient, but no one got it right! Please listen so you don’t make the same mistakes in your practice! If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at podcast@madow.com. You might be the office that gets it right! [nectar_btn size="large" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="5" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Do You Do WHAT?" 0:09 - Dr. Rich Madow opens up welcoming everyone to 2021.  The first podcast for the new year. 0:50 - Rich was listening to some music and tells us about the one called "Dumb Things" by Paul Kelly and The Messengers.  Find out this relates to Dentist Practices today.  Have you done dumb things?  Check out the latest webinar by Dr. Rich Madow called: Dumb Things That Smart Dentists Do. 2:45 - One smart thing a dentist can do is to sign up for FattMerchant. Don't keep paying over charges for your credit card processing fees.  Switch today to FattMerchant and start taking your first steps to better credit card processing. 4:05 - Dentist are always looking for new patients.  BUT.... there are some problems with new patients fixes.  The Madow Center Coaches look at the whole picture.  Direct Mail approach used to be KING.  Why did so many dentists do well with MailPro and other did not.  Phone tracking was set up to see what the issue was.  The front desk person was getting the phone calls.  Some were converting to new patients and others not.  Some many variables. 8:01 - Madow offers a dental snapshot that helps you to find out some issues to way the new patients are walking out the back door.  Most dental offices find by the dental snapshot that only 30% are retained as new patients.  The rest are out the door. Are you interested in having a dental snapshot of your office? Click here! 13:07 - Rich makes his first secret shopper call.  Question will be the same: What is a excavation? 15:50 - Rich shares his thoughts on what the front office dental person had to say and how she handled this call.  Rich gives some great suggestions on things she could have said to get that new patient in to the dental office. 18:00 - Rich makes the second secret shopper call. 21:26 - This call was right away put on hold and then was so short.  Check out what Rich had to say about this caller. 21:57 - Rich makes the third secret shopper call. 24:50 - This caller asked some extra questions for Rich to answer.  She really tired to help answer and find the solution but never tried to schedule the appointment.  She even pushed Rich to go back to his other dentist. 26:34 - Don't forget to check out the Dental Practice Fixers Podcast!

A newly minted dentist writes in with a great question: How do I answer a patient when they ask me how much experience I have in a procedure – when I don’t have any? Do you need the answer to the key to presenting treatment as well? 

New Patient Telephone Flow Chart In 99% of our mystery shopper calls, things don’t end up very well. Well – don't worry – in this week’s episode we present a new patient telephone flow chart guaranteed to get potential new patients off the phone and into the appointment book. It’s called “The ALASKA System” and you can’t afford to miss it!  Then, you guessed it, we do some secret shopper calls and everything goes horribly wrong! One thing’s for sure – you'll learn a lot when you listen, so don’t miss it! If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at podcast@madow.com. You might be the office that gets it right! [nectar_btn size="large" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"]     Highlights of "New Patient Telephone Flow Chart" 0:18 - Dr. Richard Madow opens up the podcast by saying how wonderful it would be to have a telephone flow chart to answer any kind of question that comes up in your dental practice. 1:25 - Want to save money for your dental practice?  Switch to FattMerchant for all your credit card transactions and save tons of money.  Check out madow.com/save 2:53 - Rich talks about the last 75 episodes of the Dental Practice Fixers Podcast but never talked about a flow chart for making telephone calls.  On this episode Rich will talk about the flow chart to use for just about any phone call.  Have you hear about the ALASKA flow chart?  Check it out.  Rich goes into all the details for "The ALASKA System". Here is a break down: A - Answer | L - Listen | A - Analyze | S - Solve | K - Kindness | A - Action/Appointment 16:06 - Rich suggests to use this in your next dental meeting and go over it as a team.  Most patients are running out the door.  Use this system to stop that from happening. 16:58 - Rich talks about the Dental Practice Snapshot to learn more about your dental office.  Learn what is working and what is not.  Check out madow.com/snapshot. 18:01 - Rich makes the first secret shopper phone call. The question is "Do you do tooth whitening?" 19:01 - Dr. Madow talks about what happens and what she really didn't do well.  Did she even ask who he was? Check it out. 20:00 - Rich makes the second secret shopper call. 23:29 - This caller was over 3 minutes on explaining all the details but didn't want to schedule him in.  Way too detailed!  Listen to what Dr. Madow had to say about this caller. 24:51 - Rich makes the third secret shopper call. 25:50 - This caller almost had Rich scheduled but only asked the yes or no question.  The fee wasn't necessary to share.  This caller was better than the other two.  Grade: C+ 26:53 - Everyone on the team should know how to make these calls and how to use "The ALASKA System" for the telephone flow chart.  Rich thanks everyone for listening to the Dental Practice Fixers Podcast.  Don't forget to subscribe!  

In this week’s episode we do some secret shopper calls that lead to “The Core of The Problem.” So many different questions that patients ask.

Ever wonder if your patients are actually fee sensitive? In this week’s episode we discuss a mysterious topic – setting our fees.

In this week’s episode we discuss a very scary topic – ransomware. Cyberattacks are happening in dental practices all across the country, and make sure it doesn’t happen to you.

In this week’s episode we get back to basics with our secret shopper calls, asking the simplest of all questions a potential new patient would ask. Do you want to lose a patient forever?

Patients will absolutely leave your practice if you run late, although they won’t tell you that’s why they are leaving.

Getting an “in network” patient to come to your practice can be really difficult if you don’t participate with their insurance, but it can be done! Find out what to say by watching The Dental Practice Fixers Podcast.

If you are a general dentist, you probably have a great roster of specialists who gladly handle your referrals. But are the specialists referring back to you?

Recently we have had several requests to put together a playlist of only secret shopper calls. So for this week we are rebroadcasting an episode of just that - secret shopper calls as only The Dental Practice Fixers can do them! Enjoy - and we'll be back next week with a brand new show!  

Have you ever wondered the easiest way to lose new patients? On this week’s edition of The Dental Practice Fixers podcast we make three Secret Shopper Calls and they all make the same mistake – making assumptions about the caller that ultimately lead to NO appointment!

What do you mean I can't do that? What if you were so restricted that you couldn’t tell patients your practice was “state of the art,” or what courses you have taken, or even that you try to make your patients as comfortable as possible?

There is something that most dentists have NEVER done - but if they would, they could learn a ton about their dental practice!

The World Health Organization is telling people NOT to go to the dentist! This week the Dental Practice Fixers discuss this question? “Is it safe to go to the dentist?”

Seniors can be the most amazing and gratifying patients in your practice, and they can also be the biggest nightmares. On this week’s podcast we answer a great listener question about seeing this demographic

What to say when the endodontist tells the patient “You hit the nerve!” That’s a listener question we tackle on this week’s edition of The Dental Practice Fixers podcast, with special guest co-host Dr. Mitchell Josephs.

One of the most difficult situations we face is when a patient says “My old dentist never told me that!” or “Can’t you just fill it?

In this episode, "Do You Take My Lousy Insurance," a caller gets asks one of the most difficult questions. “Do you take my dental insurance?”

In this episode of "Oh Shoot - You're a New Patient, featuring special guest co-host Betty Hayden, we make three “Secret Shopper” calls.

We make three secret shopper calls - “I need a few crowns, but I’m a bit of a gagger.” Do you have gaggers that call your dental office?

“My dentist is close to my workplace, but because I’ve been working from home, I want to find a dentist closer to home. That’s you! Are you seeing new patients?” Should be a slam dunk, right?

The Dental Practice Fixers return after a short break due to the COVID-19 pandemic. In this episode we talk about the number one problem when it comes to dental practice telephone techniques, and offer an easy solution.

What happens when a new patient calls your practice? When a new patient calls your practice, should the call be long or short? Today we have both. On the first secret shopper call we ask the most basic (and important) question “How much do you charge for a cleaning?” - at which point it becomes a race to see how quickly they can hang up. On the second call we have the opposite problem – a patient who wants eight veneers is given so much inaccurate information that they end the call in frustration. Plus – there's a quick little tip about something you NEVER want to do when a new patient calls into your practice. Check it out on this week’s Dental Practice Fixers podcast! Attend a Dental Practice Management Masterclass [bs_button size="lg" type="default" value="Watch on YouTube" href="https://youtu.be/QPLAziq52Zw" target="_blank"]  

Yes – the secret shopper calls continue, and this week is a perfect demonstration of the one extremely important thing no office seems to get right. What is it? Listen to find out, and hear what The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) have to say about what is going on in just about every office across the US. You can do it – we know you can!! And if you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at podcast@madow.com. We will do our best to show off your mad skills! Attend a Dental Practice Management Masterclass [bs_button size="lg" type="default" value="Watch on YouTube" href="https://youtu.be/N0r5KlPxddg" target="_blank"]

Why bother having a new patient special if you are going to tell the potential new patient on the phone everything you can to talk them out of coming in? And let’s make it worse by telling a potential new patient family of four with dental terms they don’t understand!

A potential new patient call seems to be going well, and then strangely and for no reason at all the person at the dental practice seemingly does everything she can to scare the patient away from appointing!

he “Secret Shopper Call” is one of the most popular parts of The Dental Practice Fixers podcast.because we learn so much from them.

It seems like everyone is telling a dentist he needs more – more new patients, more money, more success....but he has no desire to increase the way things are going in his practice