Customer-centricity is essential for successful product delivery. Head of Product, Sue Anderson shares how Trade Me keeps its customers at the heart of the product delivery process, and how the renowned New Zealand website constantly strives to do better. This episode is a must-listen for product or business leaders looking to embrace a more customer-led mindset across their organization and teams.

It seems like everyone’s talking about product thinking, but do we truly understand what it means in practice? dunnhumby’s Chief Product & Strategy Officer, David Zimmer, shares his learnings as a product leader whose career spans both traditional and digital-native organizations. This episode will give product and business leaders valuable insight into the challenges and opportunities of becoming a product organization.   Host: Kimberly Boyd, Head of Customer Marketing & Insights, Thoughtworks Guest: David Zimmer, Chief Product & Strategy Officer, dunnhumby  

With so many different definitions, it can be difficult to understand exactly what product thinking is, and how it can transform your organization. In this episode, Thoughtworks’ product leaders, Rujia Wang and Jonathan Savage, explore how it can help you enhance your customer experience, and dispel some common misconceptions. It’s essential listening if you’re a product leader seeking to refine your customer experience, create ambitious new products, and foster a culture of innovation.

How does an industry titan like OTTO, spanning retail, logistics, and online marketplaces, embark on a transformation journey that ensures relentless competitiveness? Knut Talman and Matthias Wlaka, share the strategies that empowered OTTO to pivot with agility, craft innovative business models, and leverage technology to achieve seamless, uninterrupted growth. If you are a leader embarking on a transformation journey, this is the podcast for you.

In today's world, we're all leaders in various aspects of our lives. Effective leadership is crucial, whether at work, home, or in our communities. Kirstin Ferguson, a renowned leadership expert, author, and columnist, shares insights from her book 'Head & Heart: The Art of Modern Leadership,' emphasizing the balance between analytical thinking (head) and emotional intelligence (heart) in leadership. If you're a business leader seeking inspiration to become the kind of leader the world needs, this podcast is for you.

In today's landscape, organizational sustainability has become a prevailing concern, as companies publicly pledge to meet sustainability goals. Nonetheless, current approaches often miss the mark in generating substantial impact. Join Kathleen Walker, Sustainability Advisor, and Andy Nolan, Director of Emerging Technology at Thoughtworks Australia, as they delve into effective strategies for leaders to enhance performance, foster innovation, and unlock value through tech-enabled sustainability initiatives.

As AI continues to shape our world, more and more business leaders are faced with the challenge of integrating this technology while prioritizing human needs. Award-winning writer and keynote speaker, David Sax, joins us to shed light on the pressing questions business leaders must ask themselves when crafting an AI strategy that serves the needs of both the organization and its customers

Technical debt has bounced into the spotlight after major system failures hit US aviation hard, forcing executive leaders to consider their own risk. Mike Mason and Rachel Laycock, Thoughtworks’ Global Heads of Technology and Enterprise Modernization, explore why addressing tech debt matters and how doing so can benefit your bottom line. If you are a business leader seeking practical ways to strategically manage your tech debt risk, this is the podcast for you.

To thrive in today's fast-changing world, organizations need a systematic and sustainable approach to surfacing and prioritizing new ideas to take to market. Andy Nolan, Director of Emerging Technology at Thoughtworks Australia, shares practical advice for navigating common innovation challenges in your organization. If you are a leader, trying to balance innovative growth with managing operational costs, this is the podcast for you.

Conveying the right type of information for a group so that they can make accurate decisions can be challenging. Barbara Tversky, Professor Emerita of Psychology at Stanford University and Professor of Psychology at Teachers College at Columbia University, alongside our take-over hosts, Barton Friedland and Jarno Kartela, uncover how people think about the physical and digital spaces they inhabit and how those are used to think, to communicate, to create, and of course, to decide. If you are a business leader, wanting better tools for understanding context and meaning in your teams, this is the podcast for you.

To achieve their full potential, today's leaders must create intentional space to synthesize a huge amount of information and consider the impacts of any decision they undertake. Transformational leader and agile executive coach, Pat Reed, alongside our take-over hosts, Barton Friedland and Jarno Kartela, share the ways in which simulation technology and visualization tools can help leadership teams have the right discussions that lead to more effective decisions and outcomes. If you are an organizational leader, wanting to empower high-performing executive teams, this is the podcast for you.

Despite living in an age of ever-increasing uncertainty, advancing technology has amplified and improved our ability to make better business decisions. Alongside our take-over hosts, Barton Friedland and Jarno Kartela, special guest, Keith Grint, Professor Emeritus at Warwick University, explores how leaders can address ‘Wicked Problems’ that can seem impossible to solve. If you are a business leader, wanting to improve the way you think about decision-making, this is the podcast for you.

A Forrester Consulting study commissioned by Thoughtworks examined the practices of organizations with successful modernization initiatives and two factors came up frequently: 1) working with partners and 2) investing in and retaining knowledgeable staff. Before embarking on a transformation project, listen to this podcast featuring Forrester to learn about how to put the right people and partners in place for a successful modernization journey.

Software professionals and their skills are in high demand and organizations are constantly thinking about how to invest in capability development. In this podcast, we speak with Austin Lamon, about how Spotify created the Backstage platform to empower happy developers. Listen to learn more about creating an environment where development teams can thrive.

Creating and executing a data and AI strategy can help an organization drive value and growth. How do you unlock the benefits, operationalize at scale and manage change for employees? Sanjeevan Bala, Group Chief Data & AI Officer at iTV and Danilo Sato, Head of Data & AI, Thoughtworks UK explore how to develop and drive an offensive data strategy that delivers revenue and EBIT growth. Learn how data mesh can accelerate your agenda to empower and scale value across the enterprise.

Growing preference for digital payments over cash is changing the nature of how people interact with money, with significant implications for businesses. Digital payments are helping new businesses reach consumers in new ways and established businesses to expand and diversify their client bases. How should companies adapt their products, services and payments infrastructure to remove the pain of payment?

Enterprises are under pressure to move to more sustainable business models. Looking closely at a company’s supply chain is an opportunity to identify areas of improvement for sustainable measures and cost savings. But the options to make adjustments across the supply chain are endless. George Earle, Global Commercial Director in Thoughtworks’ Office of the CTO, will explain how a decision science approach helps in driving the decisions to maximize your environmental profile and your profitability, to ensure the desired impact.

Governments have access to large amounts of critical information that could be used to drive decisions in creating effective public systems and improve societies. And the public sector is under intense pressure to evolve and make better use of their data and offer new data-rich services. This episode uncovers the most crucial aspects of creating an effective data strategy, and why it is so important that agencies get this right.

Accessibility is increasingly a hot topic, not only because it is just the right thing to do, but there is a huge opportunity for businesses to serve a broader population. In this podcast, Matthew Johnston, Technical Delivery Lead, Thoughtworks, makes the case to push accessibility “left” to embrace innovation, create an inclusive workplace and tap into the “purple dollar.”

Every company in the world will face pressures to understand their carbon footprint and decarbonize what they do. Adrian Cockroft, VP of Sustainability Architecture at Amazon Web Services, joins us to discuss more on their sustainability journey to the 2040 Climate Pledge. Listen to this podcast to hear the challenges, the benefits and the opportunities for companies that embrace the commitment to sustainability.

In healthcare, powerful new data-based tools are revolutionizing the way we make decisions - putting individuals in charge of their own healthcare journeys and supporting the effective delivery of proactive and preventative care. What are the key trends that will help healthcare organizations shift from patient care to continuous wellbeing? In this podcast episode, Scott Davies shares the trends and technologies that will augment healthcare experiences for patients and organizations. Refer to the full report here 

Cloud infrastructure has been universally praised for its simplicity, an intuitive, scalable, and cost-effective alternative that promised to transform how we approach IT infrastructure. But as offerings from the major public cloud providers have become more sophisticated, cloud is becoming increasingly complex. Listen to this episode with Max Griffiths, Principal Infrastructure Consultant, to learn more about productizing this part of the business, preparing teams for the skills shift to this new paradigm, ensuring cost savings and enabling the business with product thinking.

UNICEF USA implemented a technology strategy to create a consistent donor experience and put the supporter at the center of their operations. Their technology work meant that during a crisis like COVID, the nonprofit could quickly adapt their operations, workforce and donor relations. Andy Rhodes, CIO for UNICEF USA, shares details of their digital journey, how it has helped increase their social impact and tips for executives leading transformation efforts.

Companies are looking to AI/ML to deliver better customer experience, improve productivity, or keep up with the competition. Beyond the popular use of replacing tedious and repetitive tasks with automation, Principal Consultant Jarno Kartela explains the more creative and strategic opportunities to solve business problems and improve product innovation. This episode is for modern decision-makers who want to become more data-enabled, data-informed and science-backed in their operations and strategic planning

With the advent of big data analytics, powered by the ease of moving data to the cloud, the pressure on companies to get data right to make million-dollar decisions in a few seconds has become paramount. How can organizations set themselves up for success when it comes to data? What are some of the foundational elements to have in place? In this episode, Jason Hare, Data Governance Principal at Thoughtworks, shares the principles of establishing a data governance plan for forward-thinking organizations.

A recent study shows there is a close correlation between technology proficiency and business growth. How does your organization’s level of digital proficiency compare to competitor brands in your market? How can you build technology as a culture into your organization at all levels? In this podcast, we discuss the advantages that lie in technology proficiency existing beyond the office of CIO and the impacts in business growth across regions.   

The last episode in this four-part series explores the final prong of the ABCD framework to help leaders thrive in today’s ambiguous climate – drive. To thrive in ambiguity, requires purpose-driven drive. Based on practices from the New Zealand rugby team, the All Blacks, this episode will help leaders translate drive into building resilient and high-performing teams.

Dr. Anita Sands takes lessons from champion sports teams in times of ambiguity and applies it to the business world, through the ABCD framework. The third part of the framework explores curiosity – the ability to step into new situations with a mindset underpinned by curiosity. This episode in the four-part series will help leaders create a mindset for curiosity and create an environment that gives teams the capacity to be authentically curious.     

Dr. Anita Sands shares the ABCD framework to help leaders thrive in today’s ambiguous climate. The second part in the four-part framework explores belonging – the sense of belonging, the clarity of purpose, the shared frame of reference and how it drives people. This podcast helps authentic leaders to apply effective leadership principles in building a culture of belonging.  https://www.thoughtworks.com/podcasts/pragmatism-in-practice

As we slowly emerge from the coronavirus pandemic, this four-part series with Dr. Anita Sands, a global technology and business leader, shares the ABCD framework to help leaders thrive in today’s ambiguous climate. The first principle is awareness – how do you deal with changing environments as each day unfolds. This podcast will help guide authentic leaders to feel more resourceful and better equipped to deal with other forms of ambiguity and to be yourself, skillfully. 

In today’s environment, a brand is defined not by what the organization does, but how their customers feel. In this episode, Joe Murray, Chief Digital Officer, North America at Thoughtworks, discusses the keys to a customer centric framework, examples of excellence and best practices to solve for your customer journey. Tune in to hear how customer-driven product strategies, innovation and platform will build brand equity and add to your shareholder value.

Modern companies have audacious goals and initiatives to become data-driven, but many still suffer a disconnect. Despite increased investment, expanded commitment and more tools at their disposal, how can companies translate gathering tons of data into becoming a data-driven business? In this episode, Zhamak Dehghani, Director of Emerging Technologies, North America explains how Data Mesh brings people closer to data and insights.

Sustainability has become a business imperative. Emerging practices like green cloud optimization can produce real-world improvements to energy usage, efficiency and your balance sheet. We speak with ThoughtWorkers – Dan Lewis-Toakley, Green Cloud Lead for North America and Elise Zelechowski, Global Head of DEI, Sustainability & Social Change about the wide-ranging business implications of reducing your cloud carbon footprint, how to champion these efforts and measure your impact. 

Executives who want to proactively source technology to support their business strategy – look to the Looking Glass report. Leveraging insights from a global community of 8,000 technologists, ThoughtWorks’ Office of the CTO identifies the technology trends that are forward-looking and business relevant. In this episode, Rebecca Parsons, CTO and Ken Mugrage, Principal Technologist, share the highlights with a business lens that will draw actionable advice to benefit your business strategy.

With attention turning to our systems and technology for remote working, funding for modernization projects has surged. Beyond costs, there are important considerations for enterprise modernization for the journey to success. This podcast episode discusses what executives should have top of mind as they tackle enterprise modernization projects and how technology leaders can enable these efforts by first and foremost focusing on and communicating value to the organization. 

With more and more people working remotely, organizations are increasingly looking to connected technologies as the foundation for innovation and productivity in their workplace. Igor Bergman, VP of Software and Cloud at the Advanced Innovation Center at Lenovo, explores how to leverage insights from connected devices to enable better customer and employee experiences. If you are a business leader, wanting to drive customer-driven innovation in your organization, this is the podcast for you.

As companies adapt to flexible working environments, what other areas will need to evolve to create a healthy organization? Johanna Jackman, Chief People Officer at Pure Storage, shares her experience leading workforce planning with speed and compassion during the pandemic, and efforts to further evolve company culture. Tune in to get a better understanding of the global implications expected on workplace culture, leadership models and the employee experience.

The post-Covid digital era brings to the forefront increasing expectations for company productivity, employee experiences and customer interactions. In this third episode of a four-part series takeover, Anita Sands speaks to Lara Caimi with ServiceNow, about how leadership can drive customer-oriented ecosystems through digital transformation. Lara shares the philosophy of re-tooling processes and systems to ensure customer success across all business functions, how they’ve enabled digital transformations to help clients navigate during Covid, and what the future landscape looks like for leaders and clients in the technology space.

The low-code, no-code movement is swiftly transforming the future of enterprise technology, in ways that could never have been predicted. In the second of a four-part series takeover, Anita Sands speaks to Gary Hoberman, CEO and Founder of Unqork, about his journey to create a no-code application platform that helps large enterprises deliver business value at speed. If you are a bold business leader, wanting to learn more about this latest iteration of software development, this is the podcast for you

In a world fraught with uncertainty, many leaders struggle to drive ambitious change agendas within their organizations. In the first of a four-part series takeover, Anita Sands speaks to Alia Bojilova, to explore how creating a culture of belonging, resilience and curiosity can help overcome the fear of transformation. If you are a business or tech leader, leading your teams through change, this is the podcast for you.

As the recent COVID-19 pandemic has revealed, having the right data available to drive decisions is critical to scaling an effective healthcare system. Martin Warden, Programme Director for Digital Transformation in General Practice at NHS Digital, whom ThoughtWorks has partnered with since 2018 for the GP IT Futures programme, shares how the NHS is overcoming the barriers to innovation in Primary Care, and how critical data is to the overall strategy. If you are a business or tech leader, seeking practical approaches to leveraging your organization’s data, this is the podcast for you.

To thrive in the digital landscape, all organizations, even the traditional ones, must become technology companies, to some degree. But what does that mean for the business leader of today? Mike Mason and Gary O Brien from ThoughtWorks, share the key tech concepts that every executive needs to know to achieve their business goals. If you are a business executive wanting to understand how to bring technology into your business strategy, this is the podcast for you.

If businesses needed a reminder of how critical it is to be able to act quickly amid volatile conditions, the coronavirus pandemic has certainly provided it. Principal Consultant, Kief Morris shares how leaders can use their cloud strategy to prepare for disruption. If you are a business or tech leader, seeking guidance on the best cloud approach, this is the podcast for you.

Today, technology is a powerful force for driving long-term organizational growth. Former Goldman Sachs Partner; and ThoughtWorks Board Member, Jane Chwick, explores why many corporate boards are re-thinking the role of technology in their business strategy, and the benefits of a tech-savvy boardroom. If you are a leader, trying to bridge the gap between the boardroom and technology, this is the podcast for you. 

As many leaders have discovered the hard way, having the right risk management strategies in place can be the difference between success and disaster. Anthony O'Connell, Principal Consultant at ThoughtWorks, discusses how risk identification and mitigation allows organizations to build resilience into their business. If you are a digital leader, wanting to create more robust services for your customers, this is the podcast for you.

Being able to adapt to change quickly requires resilient systems, processes and people. Ashok Subramanian, Head of Technology for ThoughtWorks UK, discusses the hidden legacies that hold organizations back from innovating at the speed they would like. If you are a digital leader wanting to overcome the challenges of legacy modernization, this is the podcast for you.

Approximately 60% of C-level executives know that blockchain technology is part of their future, but don’t know how or why to use it. Prashant Gandhi, Financial Services Principal at ThoughtWorks, explores how organizations can use this technology to deliver value to their customers and industries. If you are a leader wondering how to create a Blockchain strategy for your organization, this is the podcast for you.

Companies no longer want to build just anything; they want to anticipate and respond to what their customers find delightful and exciting. Mike Varona, Principal Product Strategist at ThoughtWorks, discusses what it takes to create a product organization within your business, to provide the best experience for your customers. If you are a leader wondering how to best support and nurture an internal product discipline, this is the podcast for you.  

Digital leaders understand the central role that cross-group collaboration plays in innovation and solving challenging problems. Yet most of us agree that collaboration isn’t easy. Harvard University researcher and Harvard Business School executive coach, Lisa Kwan, breaks down why this is the case. If you lead teams or organizations and want to hear about the common collaboration blind spots and barriers and how to overcome them, this is the podcast for you.

Creating a seamless Online to Offline customer experience is a key differentiator in today’s market. Nigel Dalton, Chief Inventor at REA Group, a global, online real estate company shares how organizations can shift their mindsets and learn from the Chinese Online to Offline experience. If you are a digital leader, wanting to leverage your data to delight your customers, this is the podcast for you.

In modern work, no one operates alone. Tasks are too complex, knowledge is too specialized and fragmented. We need to work together – to collaborate – to drive the outcomes we want to achieve. Slack’s James Sherrett explores how small tactical changes can affect the collaboration culture of teams and how that culture drives the business results of our organization. If you are a digital leader wanting to influence cultural change in your organization, this is the podcast for you.

Interest in data and what can be done with it has hit an all-time high, and organizations are rushing to capture more and more of it. In this episode, Christoph Windheuser, Global Lead of Intelligent Empowerment at ThoughtWorks, interviews Questback CTO, Radu Immenroth to explore how Questback built the infrastructure needed to manage and use their vast amount of customer data. If you are a business or tech leader wanting to understand how to make the most of your valuable data assets, this is the podcast for you.

Opportunity is moving faster and more unpredictably than ever before. As a result, organizations are facing a widening gap between fleeting opportunity and their ability to capture it. Authors, Jim Highsmith, Linda Luu and David Robinson share how they have evolved the live implementation of EDGE; the practical model they use to eliminate organizational friction. If you are a business or tech leader, seeking practical approaches to closing the gap between capabilities and opportunity, this is the podcast for you.

The pressure is on to transform your organization into one that is capable of responding to the increasing pace of change in today’s world. Gary O’Brien, Principal Consultant and Organizational Designer at ThoughtWorks, talks about the challenges of digital transformation, and what it takes to become a modern digital business. If you are a business or tech leader, seeking practical approaches to tackle your transformation issues head-on, this is the podcast for you. 

Natalie Hollier, Global Head of Product Innovation at ThoughtWorks, explores building products with purpose and what we can do as individuals and organizations to build more responsible businesses as a force for good for the world. If you are a business or tech leader who understands that solving societal and environmental challenges is key to connecting with your employees and customers, this is the podcast for you. 

Many of us are guilty of clinging to once-useful mindsets and behaviors, that were effective in the past, but no longer serve us in today’s rapidly evolving world. Executive coach, Barry O’Reilly shares how leaders can unlearn their outdated behaviors to take the next step forward for more effective leadership. If you are a business or tech leader, seeking practical approaches to evolving your organization into modern digital businesses, this is the podcast for you.

The digital revolution is changing the way we live and work, and organizations must pivot their business models to adapt, whilst maintaining their core offering. Entrepreneur and Venture Capitalist, Leonard Brody explores the necessity of creating your own internal intelligence division to survive disruption. If you are a business or tech leader, looking to future-proof your business, this is the podcast for you.

Technology is reshaping customer expectations at an unprecedented rate and to keep up, we must harness our data assets to gain real customer insight. Rachael Hadaway, senior vice president of Products, Strategy, and Design at 84.51°, a data and analytics firm owned by Kroger, shares how your data science practice could be serving you better. If you are a business or tech leader, wanting to use data to create a culture of continuous intelligence, this is the podcast for you.

Putting a transformation plan into action isn't easy. Craig Miller, Chief Digital and Chief Information Officer of Planet Fitness shares his vision for creating a digital wellness platform, designed to expand the member’s experience and connection with their brand beyond the walls of the gym. If you are a business or tech leader needing practical advice for executing an ambitious change mission, this is the podcast for you. 

AI, and in particular Machine Learning, is having a huge impact on the business world. MIT scientist, Dr. Andrew McAfee, discusses the future of Artificial intelligence and the ways in which we underestimate its power and influence. If you are a digital leader, wanting to understand how the progress of this technology is changing business, the economy, and society, this is the podcast for you. Find Dr. McAfee's full talk from ParadigmShift at www.thoughtworks.com/paradigmshift