Episode Notes Skift Research has published its Global Travel Outlook 2024, which sees Asia leading the travel industry’s growth while Europe’s travel boom will likely slow down. The forecast shows Asia Pacific growing 20% over 2023. Research Analyst Saniya Zanpure writes the region has gotten a big boost from China easing its strict Covid-era regulations in January 2023. Meanwhile, Europe’s travel revenue is projected to register only a 5% increase from last year, with Zanpure noting that Europe faces challenges such as inflation and climate-related concerns.  Next, Frontier Airlines announced on Thursday that it’s launching a business fare as part of its strategy to attract corporate travelers, writes Airlines Reporter Meghna Maharishi.  Frontier said that “BizFare” would enable businesses to save on corporate travel expenses. The ticket would be available through a company’s global distribution channel. Maharishi added the new fare could help Frontier cater to travelers that wouldn’t normally fly with an ultra-low-cost carrier for business trips.  Finally, Royal Caribbean believes the new Icon of the Seas, the world’s largest cruise ship, will help the company better compete against destinations like Las Vegas and Orlando for family vacations, writes Global Tourism Reporter Dawit Habtemariam. Royal Caribbean Group CEO Jason Liberty said during the company’s fourth-quarter earnings call that it can hold its own against longtime popular tourist destinations. The $2 billion, 20-floor ship contains eight different sections, each with a different experience for guests. Liberty added Royal Caribbean plans to innovate further to reduce the value gap between the company and land-based vacations. 

Episode Notes Boeing CEO Dave Calhoun issued an apology for the recent Alaska Airlines blowout amid the reeling planemaker’s struggles with its 737 Max 9 aircraft, writes Airlines Reporter Meghna Maharishi.  Calhoun said during Boeing’s fourth-quarter earnings call that the company has a lot of work to do to earn the public’s trust back. While Calhoun didn’t speculate on what possibly caused the blowout, he acknowledged Boeing was responsible. The 737 Max has been plagued with problems in recent years, and Max 9 was grounded by the Federal Aviation Administration for roughly three weeks in January. Boeing didn’t issue any financial targets for 2024, with Calhoun saying the company needs to “focus on every next airplane.” It is unclear how big of a financial hit Boeing will take. Next, GetYourGuide is rolling out its largest-ever advertising campaign as part of its strategy to challenge Viator in the U.S., reports Senior Hospitality Editor Sean O’Neill.  GetYourGuide recently aired a 30-second commercial during the NFL playoffs and it plans to run more national TV ads during major events such as the Academy Awards. O’Neill writes that GetYourGuide’s ads aim to reach 70% of Americans this year. Only 25% of the company’s customers are located in the U.S.  Finally, travelers can easily visit Machu Picchu again as protests blocking critical rail access to Peru’s most famous landmark are over, writes Global Tourism Reporter Dawit Habtemariam.  Protesters had blocked rail service to Machu Picchu for five days in anger over the government’s contract with private company Joinnus to distribute tickets to tourist attractions. Peruvian officials signed an agreement on Tuesday night that includes ending the contract. A representative from Inca Rail said travelers can now book rail service to Machu Picchu. 

Episode Notes JetBlue Airways is focusing on how it can be profitable following its failed merger with Spirit Airlines. So JetBlue is looking at ways to cut costs and offer more leisure routes, writes Airlines Reporter Meghna Maharishi. JetBlue is grappling with rising costs due to new labor contracts and also has engine issues that have currently grounded seven aircraft. JetBlue Chief Financial Officer Ursula Hurley said the company would offer crew members voluntary buyouts to help offset some of those costs. The New York-based carrier also plans to defer $2.5 billion in aircraft spending to the end of the decade.  And as JetBlue is increasingly targeting leisure travelers, the company is expanding service to popular destinations such as Florida, the Caribbean and Mexico.  Next, protesters have blocked crucial rail access to Machu Picchu in anger over the Peruvian government’s new online ticketing system for tourist attractions, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports tour operators have had to substantially alter their trips due to the lack of rail service since last Thursday. Sarah Migniac, an an executive at tour operator G Adventures, said reaching Machu Picchu could take nine hours without the train route. Migniac added that international travelers may cancel trips to Peru if traveling to Machu Picchu remains difficult.  One Peruvian official said the disruption is costing the Machu Picchu site roughly $260,000 in lost income per day.  Finally, Hilton has announced plans to enable guests to make requests by text at all of its hotels by the end of 2024, reports Senior Hospitality Editor Sean O’Neill.  Guests will be able to send messages via the Hilton Honors app, WhatsApp, and other platforms. Although texting customer service requests has become common in sectors such as retail and finance, some major hotel groups still require phone or face-to-face internations. Hilton is the first hotel group to require all its hotels to enable guests to make requests via text. 

Episode Notes Fans heading to Las Vegas for the Super Bowl on February 11 will likely pay the highest hotel room rates in the event’s history, writes Global Tourism Reporter Dawit Habtemariam.  The average daily rate for a Las Vegas hotel room between February 9 and 11 is projected to be $573, according to industry data company STR. That figure would break the record set in Miami four years ago. Habtemariam reports that visitors coming for the Super Bowl are expected to book about 350,000 room nights. Next, Ryanair CEO Michael O’Leary has come out in support of beleaguered planemaker Boeing, and called out United Airlines CEO Scott Kirby for saying his company would consider a future without the Max 737 10 in its fleet, reports Airlines Editor Gordon Smith. O’Leary called Kirby’s comments on the Max 10 “stupid” during Ryanair’s third-quarter earnings call on Monday. The Max 10 isn’t certified yet and United has more than 200 of them on order – it has already been waiting five years for the first deliveries of the plane. O’Leary said Ryanair would gladly accept Max 10 jets if United chose to cancel any deliveries. Ryanair has orders for the largest Max 10, which it isn’t due to receive until 2027. Finally, Vrbo took some not-so-subtle shots at Airbnb in two commercials that aired during the National Football League playoffs on Sunday, reports Executive Editor Dennis Schaal. Schaal writes the two ads — titled Relax/Rooster and Relax/Spaceship — are part of a Vrbo multimedia campaign. The narrator in both ads urges travelers to choose a vacation rental that will meet their expectations unlike others. While the Vrbo advertisements don’t mention Airbnb by name, Schaal notes they depict the “other vacation rentals” as those offered by Airbnb.

Episode Notes Alaska Airlines said it would take a $150 million financial hit from the Boeing 737 Max 9 grounding that prompted the airline to cancel roughly 3,000 flights, writes Airlines Reporter Meghna Maharishi.  Alaska CEO Ben Minicucci said during its fourth-quarter earnings call that the company would put pressure on Boeing to produce better planes. Minicucci told NBC News this week he was angry at Boeing for the blowout aboard an Alaska flight earlier this month. He did express optimism that consumer confidence in the Max 9 would eventually come back.   Alaska posted a $2 million net loss during the fourth quarter.  Next, Oracle Hospitality, one of the largest players in hotel tech, is selling what it considers a simplified system for hotel tech operations, writes Travel Technology Reporter Justin Dawes.  Dawes reports Stockholm-based Scandic Hotels Group is already piloting an expanded version of Oracle Hospitality’s cloud-based system. The system, known as Opera Cloud Central, includes a property management system, central reservation system and distribution services on a single platform. Dawes adds that using a single system removes the need to transfer information between systems.  An Oracle Hospitality executive said the company believes it will disrupt the traditional hospitality ecosystem.  Finally, Jolyon Bulley, IHG’s CEO of the Americas, aims to grow the group’s luxury and lifestyle portfolio at what he calls ‘China speed,” writes Senior Hospitality Editor Sean O’Neill. Bulley, IHG’s former CEO for Greater China, said in an interview with Skift he sees potential for growth in the Americas. IHG’s luxury and lifestyle brands represent 22% of its global hotel development pipeline, roughly double the figure from five years ago. Burley also expressed optimism he could use lessons from China, where IHG’s portfolio has doubled over the past five years, to guide the expansion in the Americas.  However, O’Neill notes that one obstacle to growth is IHG doesn’t have a great reputation among hotel owners for luxury in the Americas. 

Episode Notes Los Angeles is launching its largest-ever global advertising campaign to help remain competitive in the fight to attract tourists, writes Global Tourism Reporter Dawit Habtemariam. Habtemariam reports the city will unveil next week the latest iteration of its “Now Playing” campaign, which has showcased Los Angeles’ arts, food and lifestyle. The multi-million dollar campaign will target the UK, France and South Korea, among other markets. LA Tourism CEO Adam Burke said the city is increasing its international marketing efforts in response to the emergence of other competing destinations, including Saudi Arabia. Next, Qantas’ new 10-minute long safety video has been largely panned by viewers who found it tedious among other complaints, writes Airlines Editor Gordon Smith. The new video features Qantas crew and passengers sharing some of their favorite destinations. But with renewed focus on pre-flight briefings in recent weeks, some commenters on social media have argued Qantas’ film lacks critical information regarding safety. Smith notes the Qantas video doesn’t have any in-cabin visuals of the actual airplane.  However, Qantas executives said the video travelers see pre-flight will be shorter than the online version.  Finally, Visit Orlando, one of the U.S.’ largest tourism boards, is about to see its marketing budget reduced by $15 million, writes Global Tourism Reporter Habtemariam.  The Orange County Board of Commissioners approved a proposal to move that amount of tax funds from destination marketing to other projects. Visit Orlando CEO Casandra Matej said she was relieved the organization didn’t see a larger reduction in funding. Its leaders had warned the county commissioner board that cuts could result in fewer advertising projects. Visit Orlando will have an $85 million marketing budget for the 2025 fiscal year. 

Episode Notes United Airlines is taking another look at its fleet plan due to delivery delays with the Boeing 737 Max 10, writes Airlines Reporter Meghna Maharishi. The Max 10 hasn’t been certified by the Federal Aviation Administration yet. And given the Max 9 groundings, United executives said during the airline’s fourth-quarter earnings call on Tuesday that it’s unrealistic to expect deliveries will be on time. Maharishi notes United is focused on the Airbus A350.  Meanwhile, United posted net income of $600 million during the fourth quarter. However, the Chicago-based carrier said Monday it expects a first-quarter loss due to the grounding of the Max 9 following a blowout aboard an Alaska Airlines flight earlier this month.   Next, Expedia CEO Peter Kern is urging hotel owners to clamp down on rogue wholesale rates, reports Executive Editor Sean O’Neill.  Kern said at the Americas Lodging Investment Summit this week that hotels aren’t doing enough to keep their wholesale rates off of smaller retail travel sites. While hotels have long set aside certain rooms at discounted rates for contracted partners, Kern argued that some agencies are breaking the rules.  Hotels may not be quick to respond because they benefit when rooms are full and it takes time and money to clamp down. Finally, Marriott CEO Anthony Capuano faces major challenges at the helm of the world’s largest hotel group, but he remains optimistic about the company’s future, reports Senior Hospitality Editor Sean O’Neill.  Capuano said during an interview with Skift that he doesn’t see Marriott’s growth slowing down. Marriott has more than doubled its room count in the last 10 years, and Capuano said it’s targeting Europe, China and the Middle East as areas for growth.  While O’Neill writes technology has changed faster than Marriott’s software has, Capuano expressed optimism the company’s tech transformation will be complete in the near future. Marriott will revamp its website and app to make comparison-shopping for hotels easier, among other updates. 

Episode Notes Global hotel dealmaking is expected to make a major rebound in 2024 thanks to a more positive financing environment, reports Senior Hospitality Editor Sean O’Neill.  At least $58 billion in hotel deals are set to take place this year, according to investment advisory firm JLL Hotels & Hospitality. That would surpass 2023’s total by at least 15%. JLL believes one reason for the increased dealmaking is that struggling hotel owners are looking for buyers to take problem properties off their hands.  The company expects hotels in major cities like London, Paris and New York to see the most investor interest.  Next, Google is planning to change how it displays flight search results in European Union countries. But eDreams Odigeo, a major flights seller, argues Google’s plan isn’t going far enough to let rivals compete, reports Executive Editor Dennis Schaal.  Spain-based eDreams Odigeo said Google’s plan will allow it to favor Google Flights over competing flight-selling services. Google is under orders from the European Union to increase competition in the travel retail sector.  The tech giant said it plans to add new dedicated units that contain links from competitors, among other changes.  Finally, the Federal Aviation Administration is asking airlines to inspect the door plugs on more Boeing jets, another blow for the beleaguered planemaker, writes Airlines Reporter Meghna Maharishi.  The agency said in a safety alert the Boeing 737-900ER has an identical door plug design to one on the Boeing 737 Max 9. The 737 Max 9 has been grounded since a blowout aboard an Alaska Airlines flight earlier this month. Alaska, Delta Air Lines and United Airlines all operate the 737-900ER. However, the three airlines have said they don’t expect the inspections to impact their operations. 

Episode Notes The travel industry has gone from deep struggles during Covid to a major boom, with the high demand for “revenge travel.” So what’s in store for travel in 2024? Skift Research believes the industry will return to normal, writes Head of Research Seth Borko. Skift Research said in its newly published 2024 Global Travel Outlook that revenue growth for the travel industry will likely decelerate. However, Borko writes the slowdown isn’t a sign of weakness. He adds that economic conditions appear poised to support further spending and that consumers increasingly prioritize travel.  Next, Airbnb argues that New York City hasn’t delivered on the benefits it promised residents after it enacted a de facto ban on short-term rentals in the city, writes Executive Editor Dennis Schaal.  New York City enacted the law, which requires hosts be present for stays shorter than 30 days, as part of its efforts to increase housing availability and lower rents. Taylor Marr, Airbnb’s senior housing economist, said there’s been no discernable increase in available rental supply since the city’s rules went into effect last September. In addition, rents in New York City rose roughly 2% in December.  Finally, Spirit Airlines faces an uncertain future following a federal judge’s decision to block its proposed merger with JetBlue Airways, writes Airlines Reporter Meghna Maharishi.  Maharishi writes Spirit is on its own to deal with declining revenues and surging operating costs. The airline hasn’t turned a profit since 2019 and several analysts said it probably needs a buyer or another way to improve its financial situation. Spirit’s shares have dropped by nearly 70% since the judge’s ruling.  Maharishi adds Frontier Airlines, which originally sought to merge with Spirit in 2022, could be a potential buyer. But some industry analysts believe it may be difficult for Frontier to launch a bid since it’s also in a financially weaker state compared to two years ago. 

Episode Notes A federal judge blocked the proposed JetBlue-Spirit merger, putting an end to the two airlines’ attempt to create the fifth-largest carrier in the U.S. Why did JetBlue pursue a merger with Spirit Airlines? One key reason is Florida, writes Airlines Reporter Meghna Maharishi and Jay Shabat, senior analyst for Skift’s Airline Weekly.  While Florida is a major market for JetBlue, the New York-based airline doesn’t have much pricing power for those flights. Maharishi and Shabat note that absorbing Spirit in a merger would have eliminated a major competitor known for pushing down airfares. Travelers would have had one less option and probably would have seen higher fares. U.S. District Court Judge William Young wrote the merger would lead to less competition in the industry since Spirit is the largest ultra-low-cost carrier. JetBlue and Spirit directly compete on roughly 40 routes to Florida.  Next, Airbnb has announced it’s forming a housing council to help the company better engage with communities it operates in, reports Executive Editor Dennis Schaal. Jay Carney, Airbnb’s global head of policy and communications, said the short-term rental company would like to avoid regulations like those implemented in New York City last September. The city enacted a law requiring hosts be present for stays shorter than 30 days, which Carney described as onerous.  Former Baltimore Mayor Stephanie Rawlings-Blake, who once headed the U.S. Conference of Mayors, will chair the Airbnb council.  Finally, Chinese travelers aren’t super enthusiastic about visiting the U.S. in 2024 despite Beijing’s efforts to address the hurdles restricting outbound travel from the country, reports Asia Editor Peden Doma Bhuta.  Travel from China to the U.S. is expected to be 70% below pre-Covid levels this year, according to marketing technology company China Trading Desk. CEO Subramania Bhatt cited limited flight capacity and expensive airfare as factors deterring Chinese travelers from visiting the U.S. Bhatt added that a perception of high crime is also a concern for Chinese travelers. Bhatt said Chinese travelers are increasingly interested in destinations suited to last-minute bookings, which means distant locations are taking a backseat. 

A U.S. District Court judge blocked the proposed $3.8 billion merger between JetBlue Airways and Spirit Airlines, the first time in 20 years Washington has rejected an airline merger, writes Airlines Reporter Meghna Maharishi. Maharishi reports the ruling represents a victory for the Biden administration, which has supported more competition in the airline industry. Four airlines control 80% of the U.S. market following a series of mergers the U.S. government has approved in the last two decades. Maharishi adds the judge’s decision is a major setback for JetBlue, which had been seeking ways to become more competitive against the giants of the U.S. airline industry.  JetBlue would have fully absorbed Spirit’s operations if the merger had been approved.  Next, flight disruptions are continuing to mount after a severe winter storm battered the Northeastern United States, writes Airlines Reporter Maharishi.  There were close to 2,000 cancellations and 5,000 delays across the U.S. as of Tuesday afternoon, according to flight tracking site FlightAware. Southwest Airlines, United Airlines and American Airlines have been hit with the most disruptions thus far, although not all were caused by the weather. Maharishi adds airlines may not get a reprieve after the current storm passes, with another Arctic blast expected to hit the Southern and Plains regions of the U.S. later this week.  Finally, Turkey is now charging tourists an admission fee to enter mosque and UNESCO World Heritage Site Hagia Sophia, writes Global Tourism Reporter Dawit Habtemariam. Tourists have to pay about $27 to enter the site, one of Turkey’s most famous attractions, starting this week. Hagia Sophia had admitted tourists free of charge since 2020, when services resumed at the mosque. Muslim visitors to Turkey can still worship for free at Hagia Sophia at appropriate times, noting the government has separated how tourists and worshippers enter the building. 

Episode Notes Tripadvisor plans to release a metaverse experience later this year that would provide travelers the chance to virtually see popular attractions before booking, writes Travel Technology Justin Dawes.  Tripadvisor has signed a contract with Meet Kai, a company that creates metaverse and artificial intelligence products. Dawes reports it’s still too early for Tripadvisor to share specifics on exactly how the metaverse experience will look, but the company looks to partner with travel brands to create digital spaces — such as shops in Paris — that users can explore.  Adam Ochman, Tripadvisor’s global director of marketing solutions, said travel is one of the most expensive things that consumers can purchase without trying it beforehand.  Next, London Heathrow Airport is coming off an enormously busy 2023, which saw 24 of its routes break the million-passenger milestone. Airlines Editor Gordon Smith takes a look at the airport’s busiest routes last year. Routes from Heathrow serving the U.S. represented six of the 24 that carried more than 1 million passengers last year, a sign of the boom in transatlantic travel. The Heathrow-JFK route was the busiest for the London airport, serving more than 3 million passengers. Meanwhile, Dubai and Doha took the next two spots for Heathrow’s busiest route in 2023.  Finally, Thailand will be setting for the third season of the popular HBO show The White Lotus, which is expected to boost tourism to the kingdom, writes Global Tourism Reporter Dawit Habtemariam.  Tourism Authority of Thailand and HBO have partnered to film and promote the Emmy-winning series. Thai officials didn’t disclose which hotel would be featured – the last two seasons were set at Four Seasons properties. Habtemariam notes that travel demand for Sicily boomed after the island was selected as the filming location for season two of The White Lotus. 

Episode Notes The recent blowout aboard an Alaska Airlines flight is far the only problem that Boeing has experienced with its 737 Max aircraft. Associate Editor Rashaad Jorden takes a look at some of those issues using our artificial intelligence chatbot Ask Skift and additional reporting.  The 737 Max was grounded globally for 20 months following fatal crashes in 2018 and 2019 in Ethiopia and Indonesia. But even after being recertified by the Federal Aviation Administration in November 2020, the aircraft has had technical problems. More than 100 737 Max jets were grounded in April 2021 after the discovery of a potential electrical program, which the FAA said could impact certain systems.  In addition, Boeing asked airlines last month to inspect all of their 737 aircraft for a possible loose bolt in the rudder system, which is used to control planes during a flight.  Next, Travel Technology Reporter Justin Dawes takes a look at the Apple Vision Pro, a virtual reality headset going on the market in February that could help travelers explore new places. Apple Vision Pro has a setting that allows users to view landscapes, which Apple said could include several U.S. national parks. Those landscapes could be a backdrop while watching movies on a plane or at home. Dawes adds there’s also potential for third-party companies to build apps on the Vision Pro that could offer more virtual travel experiences.  Finally, Greece has introduced a new tourist tax to help provide financial support for future disaster relief efforts, writes Global Tourism Reporter Dawit Habtemariam.  Greece’s so-called “climate crisis resilience fee” replaces the previous hotel tax that the government had levied on travelers. Habtemariam notes the amount for the new tax varies by hotel category and time of year. Greek officials implemented the new tourist tax after the country suffered several natural disasters in 2023, including record rainfall that left at least 17 dead.   Habtemariam adds those disasters prompted some tour operators to cancel trips in Greece. 

Episode Notes Skift has revealed its Megatrends for 2024, the 12th edition of its annual forecast of big-picture trends poised to shape the year in travel. The 12 megatrends delve into a wide range of topics: The impact on travel of demographic shifts, how the industry will react to the rise in loneliness. What we see developing out of India and the Middle East. Where you’ll see investments in hotels, aviation and how AI will impact travel jobs.  Next, federal officials investigating the recent blowout on an Alaska Airlines plane are examining whether the bolts meant to keep a door plug in place were ever installed, writes Airlines Reporter Meghna Maharishi.  National Transportation Safety Board Chair Jennifer Homendy said that four bolts should have secured the left door plug to prevent it from separating from the Boeing 737 Max 9. Maharishi notes those four bolts were missing when the agency recovered the door plug. Homendy added it’s uncertain if the bolts were ever installed or if they came out during the decompression.   The accident drove the Federal Aviation Administration to temporarily shelve certain 737 Max 9 planes for further inspection.    Finally, Airbus has beaten Boeing to land the first major airplane deal of 2024, reports Airlines Editor Gordon Smith.  Taiwan-based carrier EVA Air has reached an agreement with Airbus for an order of 33 aircraft. EVA Air has long been a customer of both Boeing and Airbus, but Smith notes EVA Air’s deal with Airbus is a sign Boeing is losing ground to its European rival in the long-haul market. EVA Air Clay Sun said Airbus offered the most modern and fuel efficient plans for each market segment.

Episode Notes Choice Hotels has long relied on traditional broadcast and outdoor billboard advertising to drum up brand awareness. But the company is turning to streaming platforms including Spotify and using a touch of celebrity in its new year-long marketing campaign, reports Senior Hospitality Editor Sean O’Neill.  Choice Hotels is experimenting with digital-video ads and podcast placements, which are cheaper than traditional TV sports, to better target demographic groups. The company will also feature Emmy winner Keegan-Michael Key in a set of six spots. Chief Marketing Officer Noha Abdalla said a celebrity like Key could help Choice Hotels grab consumers’ attention quickly on TikTok in particular.  Next, we turn to the fallout from the recent accident aboard an Alaska Airlines aircraft that’s temporarily grounded certain Boeing 737 Max planes. Although Alaska and United Airlines both canceled hundreds of flights over the weekend, both airlines may not suffer a major financial hit from the grounding, reports Edward Russell, editor of Skift publication Airline Weekly. Raymond James analyst Savanthi Syth estimates that the financial hit from the grounding could be akin to that from a severe weather event. That’s based on the belief that the Federal Aviation Administration will explain what airlines need to inspect, which would allow them to begin returning to service.  Boeing provided airlines information on Monday on how to inspect the planes, according to Reuters.   Finally, Indian online travel agency EaseMyTrip has suspended all flights to the Maldives in what the company’s CEO called “solidarity with the nation,” reports Asia Editor Peden Doma Bhutia.   Calls for boycotts of the Maldives have grown after many in India have accused Maldivian politicians of disparaging Prime Minister Narendra Modi. Modi sparked a social media controversy after urging Indian travelers to visit India’s Lakshadweep Islands, where he recently traveled to. Bhutia notes angry tweets called Modi’s Lakshadweep visit a suggestion to visit domestic destinations instead of the Maldives. India was the Maldives’ largest tourism source market in 2023, with roughly 210,000 Indians visiting the archipelago.  Episode Presenter and Producer: Jose Marmolejos

Episode Notes A trip to Paris is getting more expensive this year. Visitors to the French capital have been hit with higher tourist taxes as the city prepares to host the 2024 Summer Olympics, writes Global Tourism Reporter Dawit Habtemariam. Habtemariam reports that tourist taxes on stays in Paris have more than doubled. In addition, some tour operators have seen their room rates surge due to the Olympics. An executive at Kensington Tours said it’s seen year-over-year increases of at least 20% in the weeks leading up to the Olympics.  Habtemariam adds that some of Paris’ major tourist attractions, such as the Louvre, have bumped up their prices.  Next, luxury travel is expected to continue its boom this year. Travel Experiences Reporter Selene Brophy outlines seven key trends to look out for in luxury travel, according to several figures in the sector.   Brophy reports that group travel bookings will once represent big business for tour operators. Trips aboard private yachts for small groups are also expected to be popular this year. And Brophy notes that luxury travelers will likely continue to visit largely unexplored locations, noting that tour operator Black Tomato is seeing growing interest in lesser-known areas in Peru.  Finally, Europe’s largest tour operator TUI has proposed delisting from the London Stock Exchange as a way to simplify its business structure, writes Travel Experiences Reporter Brophy.  Brophy reports TUI shareholders will make a decision on the matter at its annual meeting next month. If they approve the move, TUI would likely delist from the London Stock Exchange in June. However, the company would retain its full listing on the Frankfurt Stock Exchange as roughly three-quarters of its share transactions are already conducted directly in Germany.  Episode Presenter and Producer: Jane Alexander

Ryanair is in a conflict with several major online travel agencies. The Irish-based airline said that “pirates” throughout the sector stopped selling its flights last month, reports Executive Editor Dennis Schaal. Ryanair said that Booking.com, Kayak and Kiwi removed Ryanair flights from their websites in early December. Ryanair called those online travel agencies “pirates” for allegedly stealing what it considers its proprietary information and intellectual property. Although Ryanair expects a drop in bookings for December and January, the company doesn’t expect its full year traffic for 2024 to be significantly impacted.   Next, a leading hotel analyst sees good things on the horizon for several major companies in the industry, reports Senior Hospitality Editor Sean O’Neill.   David Katz, managing director of Jefferies Research, offered his predictions for the hotel industry in a report released this week. Katz believes average room rates will slightly increase this year while overall average occupancy rates will hit pre-Covid levels by 2025. Meanwhile, he projected Marriott, Hilton, Hyatt and Wyndham will experience growth this year.  Finally, Travel Experiences Reporter Selene Brophy lists seven trends to look out for in adventure travel, according to prominent figures in the sector.  Brophy reports that September and October — the Northern Hemisphere’s traditional shoulder season — should continue to see a surge in bookings. In addition, Northern Europe is expected to become more popular with travelers seeking cooler climates. And Brophy writes that the use of electric bicycles will likely increase, noting that tour operator Explore Worldwide has introduced an e-biking option on most of its trips.  Presenter and Producer: Jane Alexander

Episode Notes Officials in Venice have recently approved a measure to cap tour group sizes to help the city better manage tourist arrivals, writes Global Tourism Reporter Dawit Habtemariam.  Tour groups of more than 25 people will be banned from the city center and three of its islands starting June 1. A local tourism official said that limiting large group tours would help preserve Venice’s infrastructure and reduce overcrowding. Habtemariam notes the city is also banning portable loudspeakers used by tour guides.  Travel investor Greg O’Hara said at last year’s Skift Global Forum that Italians have been deterred from visiting Venice in part because of the huge crowds it attracts. Next, Tripnotes got a lot of buzz in 2023 as one of the first ChatGPT-powered AI trip planners. But by December, it sold itself and shut down the site, writes Travel Technology Reporter Justin Dawes.  Dawes notes that Tripnotes was one of the first travel companies to commit to building a generative AI-powered trip planner. Tripnotes co-founder Matthew Rosenberg said he was looking to use personalized recommendations and in-app travel booking to reinvent city guides. However, Dawes reports that while Tripnotes had buzz, it needed money – which wasn’t easy to raise in 2023, especially after Silicon Valley Bank collapsed in March. Restaurant reservation startup Dorsia ultimately bought the company.  Next, China and Thailand have reached a reciprocal agreement that will permanently waive visa requirements for citizens of the two countries starting in March, reports Asia Editor Peden Doma Bhutia.  Thai Prime Minister Srettha Thavisin said on Tuesday that the agreement would help strengthen the relationship between Thailand and China. Thailand currently allows Chinese visitors to stay in the country visa free for 30 days. However, Beijing hadn’t granted Thai travelers a similar treatment until now. China was Thailand’s second-largest tourism market in 2023, with 3.5 million Chinese travelers visiting the kingdom. 

Episode Notes The U.S. Department of Transportation has launched an investigation into whether airlines’ loyalty programs are deceiving customers, writes Airlines Reporter Meghna Maharishi.  The DOT is examining whether airlines have devalued the frequent flier miles in their loyalty programs and made it more difficult for customers to book tickets using their rewards. The department is also looking into how airlines alert customers of changes to their frequent flier programs, among other practices, according to Reuters Next, Skift will release its 11th annual Megatrends — trends poised to shape the year in travel — next month. So how did this year’s Megatrends play out? Executive Editor Dennis Schaal takes a look at five of them. Skift projected that India would become the new China in terms of emerging as Asia’ largest outbound tourism market. Indeed, several destinations have recently granted Indian nationals visa-free entry to help boost visitor numbers from the booming market. In addition, Skift’s projection that generative artificial intelligence would transform travel marketing is holding up. Schaal cites Trivago using AI to launch a new marketing campaign that features just one actor speaking several languages.  Finally, South Africa has seen an increase in international visitors this year, especially from the U.S. But concerns about crime could hurt its tourism recovery, writes Travel Experiences Selene Brophy. Roughly 370,000 Americans visited South Africa between January and November — a 42% jump compared to the same period last year. However, total visitor numbers were 17% below 2019 levels. As crime is a significant concern for tourists in South Africa, authorities are deploying 2,300 tourism monitors during the peak holiday season to improve security for visitors.  Brophy reports those tourism monitors will be deployed at locations such as ports of entry, national park and popular tourist attractions.

Episode Notes Universal Studios is looking at England for its next theme park. The company has bought land near London to possibly build its next big project, writes Travel Experiences Reporter Selene Brophy.   Universal said it’s examining how viable a new theme park resort in the United Kingdom would be. Brophy notes the attractions operator expects to make its final decision about the project after several months of stakeholder and community engagement. If Universal decides to build the theme park, Brophy writes it would be its most significant foray into Europe.  A Universal representative told Theme Park Insider that roughly half of the UK population lives within two hours of the proposed site.  Next, the retailer Tommy Bahama is famous for producing Hawaiian-themed attire. The company is now taking its beach vibes to the hotel industry — it recently opened its first hotel, reports Senior Hospitality Editor Sean O’Neill.  Tommy Bahama CEO Doug Wood said the retailer decided to enter the hotel business on the advice of focus groups it commissioned. Tommy Bahama then bought the Miramonte, a struggling resort in California’s Coachella Valley, with real-estate services firm Lowe. Tommy Bahama’s first hotel, which underwent a roughly $20 renovation and redesign, includes a restaurant serving common beach offerings.  While O’Neill writes the jury is still out on the hotel’s success, Wood said he’s looking to open more resorts.  Finally, in-flight connectivity has gotten a major boost thanks to Starlink Aviation, writes Reporter Ajay Awtaney.  Awtaney notes a growing number of airlines have turned to Starlink in recent years to improve in-flight internet service. Hawaiian Airlines, Latvia carrier airBaltic and Qatar Airways are among the carriers that have reached agreements with Starlink. In addition, Starlink signed Air New Zealand to trial internet onboard its domestic aircraft.

Episode Notes A volcano in Iceland that erupted on Monday, December 18th, is not currently posing any direct danger to either residents or tourism, according to officials.  The capital of Reykjavik and much of the rest of the country remain unaffected, and major tour operators are still running trips as planned, writes Dawit Habtemariam, Skift’s global tourism reporter. Flights are operating through Keflavik International Airport on schedule. Answering a list of frequently asked questions about the Icelandic volcano’s impact, Habtemariam said that the eruption has been shrinking. However, areas near the eruption, like the town of Grindavik, have been evacuated as a precaution. The nearby Blue Lagoon spa expects to stay closed through December 27th. Next, Uber has partnered with expense management companies Brex and Ramp to automatically match Uber rides and Uber Eats meal receipts to corporate expense reports. This new integration eliminates the need for business travelers to manually submit receipts, writes Skift Executive Editor Dennis Schaal.  Uber stated that this automated receipt matching is seeing “strong adoption” from corporate clients so far.  The deal is part of a larger wave of companies attempting to streamline the business travel expense process for workers and travel managers. Finally, Lufthansa Group has ordered aircraft from both Airbus and Boeing to modernize and expand its fleet. The group ordered 40 Airbus A220-300 jets. Lufthansa also ordered 40 Boeing 737-8 MAX aircraft, marking the return of the 737 to Lufthansa’s fleet for the first time since 1995. In a separate deal, EasyJet confirmed an order for 157 additional Airbus A320neo family aircraft to be delivered between 2029 and 2034. The orders support both Lufthansa’s and EasyJet’s plans to make their fleets more fuel-efficient overall by replacing older jets with newer ones.

Episode Notes The U.S. Department of Transportation has hit Southwest Airlines with a $140 million fine over consumer-protection violations during last year’s holiday travel meltdown, writes Airlines Reporter Meghna Maharishi.  Maharishi reports the fine is 30 times larger than any previous DOT penalty for consumer-protection violations. The DOT said most of that money will go toward compensating future Southwest passengers for any disruptions. The department had concluded that Southwest didn’t do enough to protect travelers during a massive winter storm that forced airlines to cancel thousands of flights.  Next, destinations worldwide are increasingly waving visitor visa requirements. Associate Editor Rashaad Jorden delves into the impact of visa-free travel on tourism, using our artificial intelligence chatbot Ask Skift and additional reporting. Jorden writes that destinations view lifting visa requirements as part of their strategy to increase visitor numbers. Visa processing delays have been a significant obstacle to the industry’s full recovery. Travel authorities in particular are looking to attract more visitors from India, with several nations having eliminated visa requirements for Indian travelers recently. Jorden cites China as one country that’s received a major boost from a visa-free travel policy. China’s foreign ministry recently said a policy that went into effect this month has helped increase tourism from the countries involved — including France, Germany and Italy.  Finally, more older married women are embarking on trips without their spouses, writes Travel Experiences Reporter Selene Brophy.  Brophy lists Boston-based tour operator Road Scholar — which specializes in educational group travel for older adults — as one company seeing a surge in married female guests traveling solo. Roughly 60% of Road Scholar’s solo traveler customers in 2022 were married women traveling without their spouses. Road Scholar has said the boom reflects the emergence of Baby Boomer female travelers.  Brophy notes that younger female travelers are also largely eager to travel solo. A StudentUniverse survey found that 58% of Gen Z female travelers are extremely interested in solo international travel.  

Episode Notes Major U.S. airlines have made improvements this year on cancellation rates. However, the industry has seen an enormous increase in passenger complaints, writes Airlines Reporter Meghna Maharishi.  Consumer complaints against airlines in the first five months of 2023 topped 2022 levels during the same timeframe, according to a report from the U.S. Public Interest Research Group, with data from the U.S. Department of Transportation. Maharishi notes the DOT received so many complaints it had to delay the release of the data. U.S. travelers made more than 38,000 complaints, according to the report Roughly 35% of consumer complaints pertained to flight issues, whether they be cancellations, delays or missed connections.  Next, Middle East Reporter Josh Corder takes a look at Dubai, host of the Skift Global Forum East conference. The city has completed its journey from a “dot in the desert” to a global hub, believes one local tourism executive. Issam Kazim, CEO of Dubai Tourism, said at the Forum on Thursday the city’s expat residents are truly global citizens. Kazim attributed Dubai’s growth to the city’s entrepreneurial spirit. He also expressed optimism that Dubai will see further tourism growth, noting it views 2023 as its tourism benchmark. The CEO acknowledged that staffing remains an issue after many hotels and airlines downsized during the pandemic.  Finally, destinations throughout Africa are ramping up their efforts to lure travelers from India, the world’s largest outbound travel market, writes Reporter Harriet Akinyi.  Akinyi reports Kenya in particular is heavily targeting Indian travelers. Kenya attracted the most Indian visitors among all African countries in the first eight months of 2013. The Kenya Tourism Board recently welcomed more than 150 Indian tour operators for a conference that one Kenyan official said would help drum up interest in the country.   Akinyi also cited South Africa, Rwanda and Uganda — among others — as African nations increasing their efforts to welcome Indian visitors. South Africa’s Tourism Minister has called for visa requirements for Indian — as well as Chinese — nationals to be eased or eliminated. 

Episode Notes Dubai is poised to become the next big name in luxury travel, and two of the city’s luxury hoteliers are looking to expand their properties globally, writes Middle East Reporter Josh Corder.  Emaar Hospitality head Mark Kirby and Atlantis’ Global President Timothy Kelly spoke about their strategy in Dubai at the Skift Global Forum East conference on Wednesday. Kirby said Dubai has been a strong contributor to Emaar’s growth, and that the company wants to bring Dubai’s success overseas. Kelly expressed his desire for Atlantis to be a global brand, adding the goal is to open properties on every continent. Corder notes that Atlantis is in discussion with national governments about expansion rather than investors due to the scale of its planned projects.  Next, China’s outbound travel recovery is currently at just over half of 2019 levels. A Trip.com executive believes cumbersome visa regulations are hurting outbound travel, reports Asia Editor Peden Doma Bhutia. Trip.com Managing Director Boon Sian Chiai said at the Skift Global Forum East on Wednesday that once visa issues are resolved, Chinese travelers will be eager to go overseas. Chai said that destinations with simplified entry procedures have a clear advantage in attracting Chinese visitors. He also urged hotels and destinations to provide services tailored to Chinese travelers, such as language support and digital payment options. Despite the struggles of Chinese outbound travel, Bhutia notes that domestic travel is 90% above 2019 levels.  Finally, international travel spending in the U.S. still hasn’t recovered to pre-Covid levels, writes Global Tourism Reporter Dawit Habtemariam.  International travelers spent $10.7 billion in October, roughly $1 billion less than the same month in 2019. Habtemariam notes one factor limiting travel to the U.S. has been affordability. Higher costs and the strong dollar have reduced the buying power of many international travelers who would come to the U.S.  Habtemariam adds Americans traveling abroad have been spending more than prior to the pandemic. U.S. travelers spent $12.1 billion on travel and tourism-related goods and services in October. That’s up from $9.8 billion from October 2019.

Choice Hotels believes it’s taken another key step toward its planned takeover of Wyndham Hotels & Resorts. Choice Hotels said on Tuesday it had bought enough Wyndham stock to nominate candidates to Wyndham’s board, reports Senior Hospitality Editor Sean O’Neill.  Choice Hotels said it purchased more than $110 million of Wyndham stock. In addition, it is putting forth an exchange offer to present to Wyndham shareholders for a vote next year. Wyndham said its board is reviewing the offer and would give a recommendation to its shareholders within 10 days.  But Wyndham stated Choice’s offer seems to be unchanged from one it previously rejected.  Next, Canada won’t surpass its pre-Covid visitor numbers until 2025. One reason why is China’s ongoing ban on group travel into Canada, writes Global Tourism Reporter Dawit Habtemariam.  Meaghan Ferrigno, Destination Canada’s chief data and analytics officer, said Canada’s tourism industry would get a major boost from Beijing ending the ban. Ferrigno added that Destination Canada wasn’t currently marketing group travel in China, instead focusing on individual Chinese travelers. Tourists from China spent the most in Canada of any other group in 2019.  Finally, flight attendants at Southwest Airlines recently overwhelmingly rejected a new contract. That’s a major sign of the widespread discontent many flight attendants are feeling, reports Edward Russell, editor of Skift publication Airline Weekly.  Nearly two-thirds of Southwest flight attendants who voted rejected a contract that would have included pay increases of 36% over five years. Russell writes one issue was a lack of pay during the boarding and deplaning processes, with almost all U.S. flight attendants only being paid when an aircraft door is closed.  American Airlines flight attendants have authorized a potential strike. Russell notes that if American flight attendants were to go through with one, it would have a significant impact on the U.S. airline industry. American flies nearly a fourth of all U.S. domestic flights. 

Episode Notes A large number of Americans are planning to travel this holiday season. How many? Roughly 115 million, according to the latest forecast from AAA, which predicts this holiday season will be one of its largest on record.  It projects 7.5 million travelers will fly this year, topping the record set in 2019, noted Airlines Reporter Meghna Maharishi, who added that U.S. airlines are under pressure to be ready for any extreme weather. Winter storms caused airlines to cancel thousands of flights last year.  Next, Hilton went public 10 years ago Monday in the hotel industry’s biggest IPO ever. Senior Hospitality Editor Sean O’Neill lists 10 takeaways from one of the industry’s most significant events. O’Neill notes one lesson for investors is that a well-priced public debut at the right company can be a great investment. In addition, Hilton used the proceeds from the IPO to pay down debt as well as help it expand. The company currently has twice as many rooms under development than it did at the time of the IPO.   Furthermore, Hilton now has 22 brands, up from 10 a decade ago, and it has chosen to develop them in-houseO’Neill writes that strategy contrasts with the acquisition-first approach of most hotel companies.  Finally, Chinese travelers won’t be returning to New York City at pre-pandemic levels next year. Travel executives believe affordability and limited flights to the U.S. are hurting the recovery, writes Global Tourism Reporter Dawit Habtemariam.  Peter van Berkel, chair of the International Inbound Travel Association, said it’s unaffordable for the average Chinese traveler to come to the U.S. Economy airfares from China to the U.S. can run more than $3,500, he stated during a panel discussion with New York City tourism leaders. Habtemariam also notes that flights between the U.S. and China haven’t recovered to 2019 numbers.  However, Vijay Dandapani, CEO of the Hotel Association of New York City, expressed optimism that the city would see a major rebound in Chinese tourism next year. 

Episode Notes The Middle East was the fastest-growing tourism region this year until the Israel-Hamas war began in October. No other region in the world saw its tourism fully recover this year — let alone surpass their pre-pandemic level, reports Dawit Habtemariam, Skift's Global Tourism Reporter. Through September, the Middle East saw its international tourist arrivals rise 20% above pre-pandemic levels, according to the UN World Tourism Organization. Two factors boosting Middle Eastern tourism were expanded air connectivity by airlines like Emirates and investments by tour operators like Intrepid Travel. Those ongoing strengths may help the broader region rebound if a truce in Gaza is brokered. Next, more travel companies are investing in the potential for artificial intelligence to help overhaul both customer sales and internal operations. Amazon Web Services had a conference last week, sharing AI-based updates to services used by travel companies such as Accor, Cathay Pacific, and Booking.com, reports Justin Dawes, Skift's tech reporter. Exhibit A was a new AI-based trip planning tool from Accor, the Paris-based hotel group. The chatbot helps recommend rooms at a hotel as well as local tours and activities based on answers to questions it asks travelers and past customer reviews of activities. Accor's new chatbot may help travelers find it easier to plan trips. It may also reduce call volumes at Accor's contact center. Finally, travel startup Klook has raised $210 million in financing. Klook has now raised more than $900 million in financing since its founding in 2014, reports Sean O'Neill, Skift's Senior Hospitality Editor. The Asia-based startup, with offices in Hong Kong and Singapore, competes with Berlin-based GetYourGuide as the most heavily funded startup in selling travel experiences, such as walking tours. Bessemer Venture Partners and other notable investors took part in the funding round. Klook said it was profitable and was aiming to go public someday.

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Navan, a travel and expense management startup, has laid off 5% of employees at the company, accounting for about 145 people, writes travel tech reporter Justin Dawes. Kelly Soderlund, a spokesperson for Navan, said in an email that the layoff affected teams across departments. She said in a statement that Navan is “refocusing efforts to move faster toward profitability” as its enters the next phase of its company.  Navan has raised well over $1 billion in venture capital, most recently $154 million in October 2022.  Next, a summit about mental health highlighted the risk for pilots, writes airline reporter Edward Russell. The issue received new attention in October after an Alaska Airlines pilot Joseph Emerson nearly brought down a plane while suffering a mental health crisis. Emerson said that he had experienced depression-like symptoms since the death of a friend in 2018 — some five years before the incident. More than 55% of pilots have expressed reluctance to report mental health issues due to fear of career reprisals, according to researcher William Hoffman Jennifer Homendy, chair of the National Transportation Safety Board, is firm that something needs to be done. She stated at the summit in Washington, D.C.: “There’s a culture right now, which is not surprising to me, that you either lie or you seek help. We can’t have that. That’s not safety.” Finally, advertisements on Google by Air France, Lufthansa, and Etihad were banned for giving what the U.K.’s Advertising Standards Authority said was “a misleading impression” of their environmental impact, writes airline reporter Meghna Maharishi. The ad by Etihad, for example, implied that customers can travel with “total peace of mind” regarding its environmental advocacy. The ASA said it did not have adequate evidence that that was true. Etihad and Lufthansa took down the ads following the ruling. The ASA said Air France “did not provide a substantive response” to its ruling.

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Airbnb is shaking up its business team. It announced that CFO Dave Stephenson will become chief business officer, and VP of finance Ellie Mertz will become CFO. Catherine Powell, who became global head of hosting in July 2020, will be leaving the company.  The change comes after analysts on Wall Street expressed concern about Airbnb’s forecast for slower growth in room nights, writes Skift Executive Editor Dennis Schaal. Stephenson will be in charge of expanding Airbnb’s core homes business, pushing international expansion, and expanding Airbnb’s host supply. Next, hotel brand Selina is trying to avoid bankruptcy with a new restructuring plan and a capital injection of up to $50 million. a, writes Hospitality Editor Sean O’Neal.  Financial crunches aren’t new for the brand geared toward younger travelers. Late last year, Selina went public in a SPAC deal that failed to bring in enough capital to fund its operations. Selina may have a savior, writes O’Neal. In June, the brand arranged a promise of strategic investment led by Global University Systems, which runs for-profit universities. Selina has received over about $20 million in capital since then. Finally, how profitable would a merger Alaska and Hawaiian play out? A merger between the two carriers could make them the fifth-or-sixth largest airline based on revenue, writes Skift airlines reporter Meghna Maharishi.  In terms of profitability, Alaska-Hawaiian together is less profitable than Alaska by itself but significantly more profitable than Hawaiian, which has struggled since the pandemic.  In 2017, Hawaiian reported the highest margins in the U.S. airline industry at 18.8%. But it has faced a number of issues in recent years, including the Maui wildfires and a sluggish recovery of the Japanese visitor market.  The operating margin if the two merged would be 5.1%, putting it in the middle of major U.S. airlines, writes Maharishi.

Episode Notes Alaska Air Group said it would buy Hawaiian Airlines in an all-cash transaction valued at $1.9 billion, including Hawaiian’s debt. The parent company of Alaska Airlines and regional Horizon Air said it would continue to operate Hawaiian as an independent brand, reports Edward Russell, editor of Skift publication Airline Weekly.  The proposed merger isn’t a sure thing, given that it faces antitrust review by the Biden Administration. Analysts noted that JetBlue recently attempted to merge with Spirit Airlines, but that deal has since been mired in legal review.  Given that the route networks of Alaska and Hawaiian wouldn’t lead to the same concentration as the networks of JetBlue and Spirit, the probability is higher that the Alaska-Hawaiian deal will go through, reports Russell. Next, the American Society of Travel Advisors (ASTA) and American Airlines are going head-to-head in a complaint before the U.S. Department of Transport (DOT).  The debate hinges on whether American Airlines has been wrong to withhold about 40% of fare inventory from travel agencies that fail to adopt its preferred booking technology, reports Selene Brophy, Skift’s experiences reporter. Last month, American Airlines defended itself to regulators about its assertive push of the so-called new distribution capability while accusing travel agents of standing in the way of innovation.  Skift asked ASTA for the group’s response, which it published on Monday exclusively. ASTA said, “What’s lacking from American Airlines’s response is how atrocious their workflow is for new reservations.”  “We fully support the adoption of modern retailing methods when the necessary technologies are ready and in place, and we’re thankful for other airline partners who recognize that and have taken a more responsible approach.” The complaint is under review by U.S. regulators, with a response expected next year. Finally, Travelport said Monday that it had raised $570 million in new equity from investors, writes Skift tech reporter Justin Dawes.  The world’s third-largest travel technology company will add new major backers, including Davidson Kempner Capital Management and Canyon Partners, to its existing equity stakeholders, Siris Capital and Elliott Investment Management. With this new investment, Travelport will have a stronger balance sheet with the least debt amongst its peers, it said. Travelport competes with larger peers Amadeus and Sabre in helping travel agencies book flights from airlines. Once again, as with the other two stories of the day, the travel industry waits for regulators to decide what to do.

Episode Notes American Airlines is planning to improve its in-flight Wi-Fi access on regional jets, allowing passengers to easily check emails, browse the internet, or stream videos. The carrier plans to install high-speed Wi-Fi on around 500 regional aircraft starting next year in partnership with satellite services provider Intelsat, writes Skift’s airline reporter, Meghna Maharishi. While American already has high-speed Wi-Fi available on 900 mainline aircraft, the carrier said it wants to the same Wi-Fi service and speeds on its regional aircraft, with the goal of increasing the total number of satellite-connected aircraft to more than 1,400.  Next, Hyatt plans to improve its hotel loyalty program in January, reports senior hospitality editor Sean O’Neill.  Hyatt’s most notable change will be to expand the ability of program members to give some benefits to friends and family in one-off gifts. Before this, only certain members were able to share perks, which the company said has been highly popular. Those members could only share their benefits by booking a trip on behalf of someone else, using points or certificates.  But come January, they’ll be able to extend those benefits to someone who booked and paid for a trip on their own. Benefits include free breakfast and the possibility of a free late checkout. Finally, Trip.com Group said Thursday that it has selected Amazon Web Services as its “strategic cloud provider” in a multiyear deal meant to drive innovations in travel bookings, personalized recommendations, and customer service, writes Skift tech reporter Justin Dawes. China-based Trip.com Group owns Trip.com, Skyscanner, and other travel sites.  AWS is hosting a conference this week in Las Vegas, where it announced the Trip.com partnership as well as a number of other new technologies for the travel industry.  Trip.com Group plans to improve the booking process, optimize flight pricing, and create personalized travel planning capabilities for consumers, among a group of other projects the partners have been working on.

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes A new class of drugs is helping make progress in the fight against obesity. However, Editor-in-Chief Sarah Kopit reports the global travel industry isn’t yet ready for a shift that could have a colossal impact on businesses.  Kopit notes the so-called Ozempic Era could benefit cruise and tour operators and airlines – businesses that have food as a cost. For example, the more an aircraft weighs, the more fuel it takes to fly. Bloomberg cited one analyst who thinks United Airlines could save $80 million a year if the average passenger lost 10 pounds.  But there could also be losers – travel companies that count on food as a revenue generator, such as hotels and entertainment venues. Even a small decrease in spending on food and drinks while traveling would hurt.  Next, several next generation travel products have been revealed at the Amazon Web Services’ ongoing conference in Las Vegas, writes Travel Technology Reporter Justin Dawes.  Dawes cited the Amazon One Enterprise, a kiosk that scans the palm of the hand to verify a person’s identity, as one product that could help hotels and airports operate more efficiently. AWS said the tech is meant to help turn companies away from traditional security access measures — like fobs and passwords — that can lead to security breaches.  In addition, AWS revealed some new generative artificial intelligence capabilities for Amazon Connect, a platform that companies can use to streamline operations in customer-service contact centers. Choice Hotels is already using some of those capabilities in its customer service contact center.  Finally, Virgin Atlantic Airways completed a transatlantic flight this week using only sustainable aviation fuel. The company is calling on the UK government to provide more support for the greener way of flying, reports Edward Russell, editor of Skift publication Airline Weekly.  Virgin Atlantic CEO Shai Weiss said the flight was important to show that sustainable aviation fuel could fully power a flight across the Atlantic safely. Russell notes the fuel is considered to be the holy grail of its decarbonization efforts.  But the global supply of sustainable aviation fuel is limited, and Weiss urged the British authorities to provide a price support mechanism to help bring down its cost. Russell writes most airlines are clamoring for a mix of sustainable aviation fuel mandates and financial support. 

Episode Notes Lengthy waits for visitor visas have hurt the U.S. tourism recovery. The problem isn’t expected to die down in 2024 — especially in Colombia, Mexico and India, writes Global Tourism Reporter Dawit Habtemariam. U.S. State Department representatives said demand for visas reached record highs in those three countries. Previously, the visa backlog had been driven by pent-up demand and staffing shortages at multiple U.S. embassies. Both resulted from the pandemic. Julie Stufft, deputy assistant secretary for visa services, said agencies now need to contend with strong demand that goes beyond the Covid hangover.  Lengthy U.S. visitor visa waits will cost the U.S. travel industry roughly $12 billion in lost traveler spending this year, according to the U.S. Travel Association.  Next, Dolly Parton has been in the news recently, thanks to a recently released album and a new book. Parton and her partner company have also opened a new independent hotel, reports Senior Hospitality Editor Sean O’Neill.  Dollywood’s HeartSong Lodge & Resort is the latest collaboration between Parton and Herschend Family Entertainment. O’Neill writes they run hotels on their own, without having to rely on a major global brand or a third-party management. Parton and Herschend also finance their projects through their own capital and bank loans, rather than take the more common path of getting multiple investors. Finally, Canadian carriers Air Transat and Porter Airlines are planning a joint venture that would enable them to grab a larger market share, reports Edward Russell, editor of Skift publication Airline Weekly.  The newly unveiled pact would allow Porter and Transat to coordinate routes, schedules and fares across their networks. The two companies would essentially be able to merge their respective operations without the cost or challenges of actually combining. Russell adds Porter and Transat would be able to better compete with Air Canada, which dominates the Canadian market. 

Episode Notes Choice Hotels is taking a bold step in its hostile takeover bid of Wyndham Hotels & Resorts. Choice is preparing to nominate directors to Wyndham’s board, according to Reuters, writes Senior Hospitality Editor Sean O’Neill.  Choice’s move is part of its plan to push its roughly $9.8 billion unsolicited merger between the two companies. Shareholders’ annual vote on board members would become a referendum on whether Choice and Wyndham must reopen deal talks. O’Neill notes Choice is taking those aggressive steps because Wyndham rebuffed Choice’s latest offer to restart merger talks last week.  Next, Expedia Group, Airbnb, and Uber are among major travel brands that have stopped advertising on X, the social media platform formerly known as Twitter, reports Executive Editor Dennis Schaal.  Those moves come after X Executive Chairman Elon Musk endorsed another user’s post that was widely seen as antisemitic. Schaal writes critics have argued that antisemitic and anti-Muslim hate speech have increased on social media since Hamas’ attack against Israel last month.  Expedia Group declined to explain its reasoning for pausing advertising on X while Airbnb and Uber didn’t respond to Skift requests for comments.  The New York Times reported that X could lose $75 million from major brands discontinuing advertising on the platform. However, X said only $11 million was in jeopardy as other companies have increased their advertising.  Finally, ahead of next month’s Skift Global Forum East in Dubai, Middle East Reporter Josh Corder lists five questions about the Middle East travel industry he’s eager to get answers to.  Corder writes he’s excited to find out from Dubai Tourism CEO Issam Kazim if its visitor boom can continue. The city was attracting roughly 17 million visitors annually prior to the pandemic, a figure it hopes to surpass this year. Corder also notes he’s interested in learning about how Dubai’s major hotel brands plan to make inroads outside of the region.

Episode Notes U.S. airline pilots who believe they need treatment for depression often face difficult choices, such as whether to disclose their mental health issues. The new Federal Aviation Administration administrator is looking to establish a system to better help pilots dealing with mental health issues, reports Edward Russell, editor of Skift publication Airline Weekly.  Under current policy, disclosure leads to a lengthy evaluation process during which pilots can’t fly. Joseph Emerson, the Alaska Airlines pilot who nearly crashed a plane in October, said he had experienced symptoms of depression and that many pilots don’t come forward. FAA Administrator Mike Whitaker said this week the agency needs a system and has already formed a new committee to evaluate mental health rules and recommend changes.  Russell writes studies have found many pilots experience some form of mild depression.    Next, Wyndham Hotels & Resorts blasted Choice Hotels latest attempt at a hostile takeover, describing it as a “step backwards,” reports Executive Editor Dennis Schaal. Wyndham said it received a letter from Choice CEO Pat Pacious last week, which it stated was Choice’s first communication since going public with its bid. However, Wyndham Chair Stephen Holmes said Choice has failed to address critical issues Wyndham has raised, especially the timeline for Choice to obtain regulatory approval. Schaal writes the regulatory issue — and the possibility a deal could get blocked — is a major concern for Wyndham.  Schaal adds that Wyndham believes the hostile bid would undervalue its growth potential.  Finally, China’s travel rebound helped Trip.com Group’s third quarter revenue surpass 2019 levels, writes Asia Editor Peden Doma Bhutia. Bhutia reports Trip.com Group posted a net revenue of nearly $2 billion in the third quarter. That’s a 99% increase from last year as well as a 31% jump from 2019 levels. CEO Jane Sun attributed the company’s strong third quarter to Chinese consumers increasingly prioritizing spending on travel.  In addition, Bhutia notes Trip.com executives are optimistic about China’s travel demand remaining strong despite uncertainties in the global economy. 

Episode Notes The U.S. aviation industry is prepping for a record number of flyers to take to the skies for Thanksgiving this year. They’re doing so amid ongoing labor and air traffic controller issues, reports Edward Russell, editor of Skift publication Airline Weekly. The TSA and U.S. airlines predict 30 million travelers will fly from November 17 to 28. Russell writes this year’s holiday forecast comes while the aviation industry is already straining at the seams. Airlines are still grappling with pilot and air traffic controller shortages, especially in the New York City area.  U.S. Secretary of Transportation Pete Buttigieg said the government is taking steps to limit flight disruptions as much as possible. But he acknowledged some delays and cancellations are outside of anyone’s control, with inclement weather forecast across the U.S. in the coming days.  Next, a new report reveals that climate change and sustainability issues largely aren’t a priority for U.S. tourism boards, writes Global Tourism Reporter Dawit Habtemariam.  Only 8% of U.S. tourism boards strongly prioritize tackling climate change and cutting greenhouse gas emissions to zero. That’s according to a survey of more than 300 destination marketers by travel marketing platform Sojern. Meanwhile, 62% of European tourism boards have made climate change a significant priority.  However, U.S. — as well as Canadian — tourism boards placed much more emphasis on celebrating racial and ethnic diversity in their marketing efforts than their counterparts in Europe. Finally, Vietnam is poised to offer visa-free entry to Indian nationals, reports Contributor Ashvita Singh in the Skift India Newsletter.  Vietnamese Minister of Culture, Sports and Tourism Nguyen Van Hung indicated the country would provide visa-free entry to Indian citizens as well as Chinese nationals. Indian travelers are increasingly looking to visit destinations that don’t require visas. Vietnam would follow in the footsteps of Sri Lanka and Thailand, both of which currently offer visa-free entry to visitors from India. 

The U.S. is grappling with an air traffic controller shortage that could run into the next decade, reports Edward Russell, editor of Skift publication Airline Weekly. A new Federal Aviation Administration report found the agency is on pace to only have about 200 more controllers in 2032 than it does now. The report also said that planned hiring numbers would barely make up for retirements and others leaving the position. Russell notes the shortage has contributed to flight reductions and aviation safety concerns.  The report also provided recommendations for boosting air traffic controller staffing, including expanding capacity at the FAA Academy in Oklahoma City.  Next, digital nomad startup Outsite has raised $325 million with the goal of purchasing 150 boutique hotels in Europe, writes Travel Technology Reporter Justin Dawes.  Dawes reports the company is focused on purchasing hotels in France, Spain, Portugal and Italy. Outside properties are meant for remote workers looking to book stays between one week and three months. Outside founder Emmanuel Guisset said there’s plenty of demand for its properties, but it needs more inventory.  Outside currently has roughly 50 properties in its portfolio around the world.  Finally, Tripadvisor has released a preview of its 2024 study on the Experience of Travel, which revealed the majority of travelers treasure experiences over material objects, writes Travel Experiences Reporter Selene Brophy.  Roughly 67% of travelers surveyed said they place more value on experiences than things. In addition, 95% of travelers said they would reduce discretionary spending in areas such as food or entertainment to fund their travels. Tripadvisor surveyed more than 5,600 travelers from seven countries for the study. 

Ask Skift Is the AI Chatbot for the Travel Industry Ask Skift Your Questions Episode Notes The United Kingdom is seeing a gradual return of Chinese visitors, but a full recovery won’t take place until 2025, writes Global Tourism Reporter Dawit Habtemariam.  VisitBritain CEO Patricia Yates told Parliament on Tuesday that Chinese visitor numbers would slowly build back to pre-Covid levels. Flight bookings from China to the UK are down 50% from 2019. Yates attributed that massive drop to Beijing not approving the UK for outbound group travel until August.  Chinese visitors were the second-highest spenders in the UK behind American tourists prior to the pandemic.  Next, Etihad Airways has plans for significant growth. The company aims to double its fleet and triple its passenger number by 2030, writes Reporter Ajay Awtaney.  Etihad Aviation Group CEO Antonoaldo Neves said the company plans to increase its fleet size to 150 aircraft. That’s a part of its growth plan named Project 2030, a year Etihad wants to fly 33 million passengers. Awtaney reports the company expects to increase its number of partnerships over the next six months.   Finally, Japan has seen a major tourism boom recently. But tours and activities operators say they’re experiencing a capacity crunch in the country, writes Travel Experiences Reporter Selene Brophy.  The Japan National Tourism Organization said visitors to Japan topped pre-Covid levels for the first time in October. However, Wei-chun Liu, chief operating officer of experiences booking company KKday, said Japan has struggled to manage the surge in travel demand. Liu said KKday has seen constraints in areas such as bus and tour guide capacity. 

Episode Notes Airbnb is looking to further incorporate artificial intelligence into its business. And on Tuesday, it announced it has acquired GamePlanner.AI, a company founded by a creator of Siri, writes Travel Technology Reporter Justin Dawes.  Airbnb CEO Brian Chesky said his company has been rebuilding its app with a focus on AI, and that the GamePlanner.AI team will focus on accelerating certain projects. Airbnb recently unveiled a new AI-powered photo tour tool for hosts.  Airbnb didn’t reveal the acquisition price, but a CNBC report valued the deal at close to $200 million.  Next, the chief operating officer of Riyadh Air, Saudi Arabia’s new airline, believes it can take advantage of the growing travel demand in the kingdom. But the company isn’t looking to compete with Emirates to be a global hub, writes Middle East Reporter Josh Corder. Riyadh Air Chief Operating Officer Peter Bellew told Skift the airline’s main goal is to make going from point-to-point easier for travelers. He added he doesn’t see Riyadh Air, which is scheduled to launch in the middle of 2025, becoming a super connector. Riyadh Air hopes to fly to more than 100 destinations by the end of the decade.  Meanwhile, Corder reports Riyadh Air hasn’t announced any orders at the ongoing Dubai Airshow. Bellew said the company is primarily focused on recruiting staff at the moment. Finally, travelers haven’t been booking trips to Turkey in large numbers recently, writes Global Tourism Reporter Dawit Habtemariam.  Several tour operator executives said they’ve seen bookings for Turkish trips dry up. Kelly Torrens, Kensington Tours’ vice president of product, said many travelers don’t feel comfortable traveling in the region despite Turkey not being near the Israel-Hamas conflict. Jacada Travel founder Alex Malcolm said he’s had to explain the situation to travelers to make them feel comfortable about traveling in Turkey.  G Adventures Vice President Yves Marceau said if bookings continue to remain weak, tour operators will have to trim their inventory in Turkey. 

Ask Skift Is the AI Chatbot for the Travel Industry Ask Skift Your Questions Episode Notes Americans are gearing up to travel in large numbers for the Thanksgiving holiday next week. This Thanksgiving could be the busiest for the U.S. air travel for 18 years, writes Global Tourism Reporter Dawit Habtemariam.  Travel organization AAA says that more than 4.7 million Americans will fly for Thanksgiving, the highest number since 2005. AAA also found flight bookings on the Tuesday before Thanksgiving appear higher than normal. That’s possibly because Americans working remotely can take advantage of cheaper airfares on off-peak days. Habtemariam notes both American Airlines and United forecast this Thanksgiving will be their busiest ever. United will fly nearly 4,000 flights daily on average during the holiday period.  Next, Emirates Airlines has reached a deal with Boeing to order $52 billion of aircraft, writes Middle East Reporter Josh Corder.  Emirates ordered 90 jets from Boeing as part of the megadeal, which was announced on day one of the Dubai Air Show. The deal brings Emirates’ total orders to 295 aircraft. In all, more than 200 new aircraft orders were placed on the first day of the airshow.  Emirates is set to receive new Boeing 777 aircraft that take flights up to 18 hours, enabling the airline to establish direct connections between Dubai and cities on six continents.  Finally, GetYourGuide has made waves in the tours and activities sector. And its Chief Financial Officer Nils Chrestin believes there’s an opportunity for somebody to build a hundred billion company in the sector, writes Travel Experiences Reporter Selene Brophy.  Brophy reports that GetYourGuide is one of the dominant online travel marketplaces for experiences. Chrestin said in an interview with Skift that GetYourGuide has seen considerable growth over the last year and a half. However, he said the company has no immediate plans to go public.  Meanwhile, in addition to being the clear market leader in Europe, Chrestin said GetYourGuide has seen business boom in the U.S. and North America in general.

Ask Skift Is the AI Chatbot for the Travel Industry Go deeper into the business of travel with Skift’s new AI chatbot. Ask Skift Your Questions Episode Notes Booking.com took a step to diversify its offerings on Thursday. The company launched cruises in the U.S. via a partnership with cruise agency World Holdings, reports Executive Editor Dennis Schaal.  Schaal writes Booking.com offering cruises is part of its efforts to be a larger force in the U.S., the world’s largest cruise market. A company spokesperson said Booking.com’s cruises would offer customers access to exclusive offerings and deals on its platform. Schaal adds that Booking.com customers would be able to choose from more than 10,000 sailings on 30-plus lines.  Next, Americans have gone overseas in large numbers this year. So what have been the most popular destinations for U.S. travelers? Flight booking data reveals Cancun and London are Americans’ top international destinations so far this year, reports Senior Hospitality Editor Sean O’Neill.  Roughly 17.5% of all flight bookings from U.S. cities to international destinations from January through August were for Cancun. U.S.-Cancun bookings hit 91% of 2019 levels. Meanwhile, London was the second-most popular destination from U.S. airports with 8.5% of bookings. Meanwhile, New York City was the top domestic destination for U.S. travelers with roughly 4% of flight bookings. Finally, Wizz Air has experienced enormous growth coming out of the pandemic. But that growth is set to come to a halt next year, reports Edward Russell, editor of Skift publication Airline Weekly. The Hungary-based airline has been boosted by an increase in seats in London and Italy as well as the arrival of dozens of new Airbus jets. However, Russell notes that Wizz has been hit hard by engine issues affecting a large number of its jets. Wizz expects that at least 45 of its roughly 200 planes will be grounded in January. The airline has also suspended flights to Israel.  Meanwhile, Wizz recorded a $560 million operating profit and 17.1% operating margin in the six months ending in September.

Episode Notes Airbnb released its latest set of product enhancements on Wednesday — including Guest Favorites, new badges that identify customers’ favorite homes, reports Executive Editor Dennis Schaal. Schaal writes that Airbnb will place a Guest Favorites badge on 2 million of its properties. Those badges will help travelers pick stays based on homes’ ratings. Schaal notes that hosts will benefit from several other features as well. Airbnb said hosts will be able to create AI-powered photo tours of their homes in seconds.  In addition, Airbnb said it’s overhauling ratings and reviews to make them more guest-friendly. Guests will be able to sort reviews by when they were written and their rating scores.   Next, Las Vegas’ Sphere arena opened to much fanfare in September, headlined by a U2 concert. But will it be a profitable venue? Newly released data highlighted the risks and rewards of the $2.3 billion structure, writes Travel Experiences Reporter Selene Brophy.   While Sphere Entertainment CEO James Dolan expressed optimism about the Sphere’s potential, Brophy notes analysts are uncertain if it will generate enough revenue to offset the enormous initial investments. Revenue from the Sphere’s opening didn’t cover its first quarter direct operating expenses. However, one media executive said the Sphere was on its way to becoming a global landmark due to the publicity it’s already received. Brophy adds its owners are hopeful upcoming major events in Las Vegas will help expose visitors to the venue.  Finally, Singapore Airlines is coming off a strong September quarter. But the company is not resting on its laurels as its rivals continue their recoveries, reports Edward Russell, editor of Skift publication Airline Weekly. Singapore Airlines posted a $589 million operating profit during the quarter. Company executives attributed the success to strong peak summer travel demand and lower fuel prices. And Russell writes the carrier is developing a multi-part strategy to maintain a competitive advantage, including extending its network of airline partnerships around the world.  Russell adds that Singapore Airlines is working to increase connectivity over the city-state’s Changi Airport. Singapore Airlines and budget subsidiary Scoot plan to serve 23 destinations in China by December. 

Episode Notes Some analysts have argued that Choice Hotels International is too reliant on acquisitions to grow. But despite its ongoing push to acquire Wyndham, Choice believes the organic growth of its development pipeline is healthy, reports Senior Hospitality Editor Sean O’Neill.  Choice CEO Patrick Pacious said during its earnings call on Tuesday that he’s encouraged by the state of its pipeline. He noted that Choice averaged more than four openings per week through September. However, Joseph Greff, a J.P. Morgan analyst, said Choice Hotels’ legacy room count has registered, at best, only modest footprint growth.  As for its third quarter performance, O’Neill writes Choice Hotels generated $92 million in net income. Next, Microsoft and travel technology company Amadeus are working together to develop artificial intelligence-related travel products. Travel Technology Reporter Justin Dawes highlights three of those innovations.  Cyril Tetaz, Amadeus’ executive vice president of airline solutions, outlined what Microsoft and his company have in store in an interview with Skift. Their initiatives include personalized airline homepages for customers, a system for airline crew rescheduling, and a platform to simplify the work of an airline analyst.  Tetaz added that Amadeus has many other initiatives in the works with Microsoft.  Finally, luxury hospitality brand Inspirato is continuing to see losses mount. But the company believes it can become profitable by cutting costs, writes Short-Term Rental Reporter Srividya Kalyanaraman. Kalyanaraman reports Inspirato is burning cash at $15 million per quarter. It’s also grappling with a decrease in revenue. But Chief Financial Officer Robert Kaiden said Inspirato will save $50 million by the end of first quarter next year by cutting costs. He noted that roughly $30 million of those savings are expected from pruning the portfolio and terminating leases.  Inspirato posted a net loss of $25 million in the third quarter. Its revenue also decreased 11% from last year. 

Episode Notes Airbnb has seen its listing numbers tumble in New York City due to a regulatory crackdown. But the short-term rental giant believes boutique hotels can help fill the gap, reports Executive Editor Dennis Schaal.  Airbnb CEO Brian Chesky said during the company’s recent earnings call that adding boutique hotels to its New York City inventory was an opportunity given the decline in short-term rental listings for homes. He noted that boutique hotels are already listed on HotelTonight, the app Airbnb acquired in 2019. However, despite the possible boutique hotel push, Chesky said Airbnb’s core business will always be houses.  Next, timeshare company Hilton Grand Vacations has offered to buy Bluegreen Vacations in a deal that could be worth $1.5 billion, reports Senior Hospitality Editor Sean O’Neill.  Hilton Grand Vacations will offer $75 a share in an all-cash transaction. O’Neill reports Hilton Grand Vacations, which was spun off from Hilton in 2017, is looking to strengthen its position in the vacation ownership and experiences sector. Hilton Grand Vacations runs resorts primarily in the U.S., Europe and the Asia-Pacific region. Finally, Egypt was on track for a record tourism year in 2023. But it’s seen rising cancellations recently from American tourists due to the Israel-Hamas war, writes Global Tourism Reporter Dawit Habtemariam.  Habtemarian reports that Egypt had welcomed roughly 10 million tourists in the first eight months of this year. However, travel companies that take American travelers to Egypt have reported a surge of recent cancellations. Kelly Torrens, an executive at Kensington Tours, said the current season will be lost for most tour operators working with the U.S. market. Although some tour operators are optimistic travel to Egypt will increase in 2024, Torrens acknowledged that bookings for Egypt trips next year are low compared to previous years. 

Episode Notes 2023 has been a wild ride for investors in travel companies, with those stocks on the edge of a bear market. How bumpy has the year been? Senior Research Analyst Seth Borko turns to the Skift Travel 200, an index tracking the stock market performance of the global travel industry.  Borko writes that while travel has been a volatile industry this year, travel investors have made money in 2023. The Skift Travel 200 is up 6% from this point last year after being down 20% in 2022. In addition, Borko notes that stocks in cruises and tours, travel’s best performing sector so far in 2023, are up 26%.  Next, Expedia Group rode a strong third quarter in its business-to-business and business-to-consumer segments to record revenue and profitability, reports Executive Editor Dennis Schaal.  The company reported an adjusted net income of $778 million, the highest for any quarter in its history. Expedia Group also generated $3.9 billion worth of revenue during the third quarter, a 9% jump from last year and a quarterly record as well. Schaal adds the company also accomplished a couple of key goals, including launching its One Key loyalty program in July. Finally, Hyatt remains optimistic that its large hotel pipeline in China will pay dividends despite the country’s economic difficulties, reports Senior Hospitality Editor Sean O’Neill.  Although China is currently experiencing both a commercial property and municipal debt crisis, O’Neill reports Hyatt leaders are still confident in their strategy there. Hyatt has 40% of its hotel pipeline in China. CEO Mark Hoplamazian said during its third quarter earnings call he believes Hyatt will be able to maintain both net room and pipeline growth.  Meanwhile, Hyatt said that overall hotel demand in the third quarter was down from 2019 levels by the mid-to-high teens, but that’s an improvement. At the start of the year, demand was down 60%. 

Episode Notes Airbnb had a strong third quarter, recording its highest ever quarterly profits and setting a company record for revenue, writes Travel Technology Reporter Justin Dawes. The company reported net income of $1.6 billion, excluding a one-time income tax benefit. It also generated $3.4 billion worth of revenue, an 18% jump from last year. Dawes reports those record numbers were driven by 113 million bookings during the third quarter, a 14% year-over-year increase.  In addition, Airbnb said it saw a 19% jump in its active listings last quarter, with Latin America and Asia-Pacific representing the regions with the highest growth.  Next, American Airlines is looking to boost profitability as it flies to more underserved U.S. cities and enhances its loyalty program, writes Travel Experiences Reporter Selene Brophy.   American CEO Robert Isom said at the Skift Aviation Forum on Wednesday the carrier would increase service to smaller U.S. cities, citing Roanoke, Virginia and Lubbock, Texas as examples. Isom added that American was looking to strengthen its loyalty program, which lags behind competitors. He called it an “untapped opportunity.”  Finally, United Airlines strongly believes that the international travel boom hasn’t peaked, reports Edward Russell, editor of Skift publication Airline Weekly.  United Chief Commercial Officer Andrew Nocella said at the Forum on Wednesday that the company sees more opportunity for growth overseas. United recently ordered hundreds of new Boeing 787s and unveiled several transatlantic routes for next summer. Russell writes United saw record profits for both transatlantic and transpacific travel in the third quarter.  However, Russell notes many airline industry insiders wonder if the international boom will continue. In addition, long-haul international routes cost more to operate than domestic flights, possibly leading to large losses. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Maui’s western region will fully reopen to tourism on Wednesday, two months after it was devastated by a massive wildfire. But Global Tourism Reporter Dawit Habtemariam writes the island still faces a long road to recovery.   Sherry Doung, executive director of the Maui Visitors & Convention Bureau, said the organization wasn’t expecting large numbers of travelers to come to western Maui. Scheduled airline seats to Maui for November and December are still substantially below 2022 levels. While Habtemariam reports that the huge post-disaster decline in tourism to Maui has stopped, visitor numbers aren’t expected to substantially increase for some time.  Next, JetBlue Airways had a brutal third quarter, as weather-related disruptions and rising jet fuel costs dented its profits, reports Associate Editor Rashaad Jorden.  JetBlue posted a $129 million net loss, excluding one-time accounting charges. The company reported during its earnings call on Tuesday that it generated $2.4 billion in revenue, an 8.2% decrease from the same period last year. JetBlue Chief Financial Officer Ursula Hurley described the magnitude of air traffic control and weather-related delays as staggering.  However, the news coming out of the earnings call wasn’t all negative. JetBlue President Joanne Geraghty said the company has seen a surge in corporate bookings since Labor Day. Finally, Colorado legislators held a public hearing on a proposed bill that would significantly impact short-term rental properties in the state, writes Short-Term Rental Reporter Srividya Kalyanaraman. The bill, if passed, would result in short-term rental units being classified as a residential real property or a lodging property based on its use the previous year. Kalyanaraman reports that how a unit is classified would have a big impact on taxes that owners ultimately pay, with a substantial increase in the tax rates for short-term rentals.

Episode Notes Visa processing delays have hurt the travel industry’s recovery, especially in the U.S. and Europe. Associate Editor Rashaad Jorden turns to Ask Skift, our artificial intelligence chatbot, for more information about how lengthy visa waits are impacting tourism.  Jorden reports visa delays for the U.S.’ top inbound markets top 400 days on average. U.S. Travel Association CEO Geoff Freeman said at the recent Skift Global Forum that the long visa wait times make the U.S. an unwelcoming environment for travelers and the U.S. is losing ground in the race to attract tourists.  Meanwhile, lengthy visa waits for travel to Europe are driving more Indian travelers to visit destinations closer to home. One India-based travel executive said it’s taken travelers as long as 45 days to land an appointment for a Schengen visa.  Next, the Four Seasons recently enhanced its latest marketing campaign that showcases employees’ efforts to enhance customers’ stays.  Senior Hospitality Editor Sean O’Neill said the Four Seasons is looking to unveil more guest-centric tech, including mobile keys for all guest rooms. The company is also working to enable guests to pay check-out invoices from their phones.  However, Marc Speichert, the Four Seasons’ executive vice president, said the hotel isn’t looking to add any large properties to its portfolio.  Finally, African travel executives believe the continent’s growing middle class could significantly boost tourism, especially domestic tourism, writes Travel Experiences Reporter Selene Brophy. Brophy reports that South Africa in particular has had a surge in domestic tourism. The sector has seen a 31% jump in overnight trips during the first four months of 2023. And domestic travel spending in the country has increased 41% in the same period.  Analysts believe the growth could be replicated around Africa. The World Bank estimated that the continent was home to a pre-pandemic middle class of 170 million people. In addition, Brophy writes Africa has the youngest population in the world, with more than 60% of Africans under the age of 25. 

Episode Notes Wyndham Hotels & Resorts executives used strong language Thursday to explain to investors why they were rejecting the $9.8 billion hostile bid from Choice Hotels, reports Senior Hospitality Editor Sean O’Neill.   O’Neill writes Wyndham executives highlighted a lack of cash up-front and Choice’s alleged weaker performance as major concerns about a deal. In addition, Wyndham said any deal between the two companies would take more than 12 months to clear regulatory review. The prospects for a deal aren’t completely dead, but it faces long odds. “It’s hard for us to say no more than we’ve already said no,” said Stephen Holmes, chairman of Wyndham’s board.  Next, Royal Caribbean executives are optimistic they’ll see strong demand for cruises in China when they return there next April, writes Global Tourism Reporter Dawit Habtemariam.  Royal Caribbean International CEO Michael Bayley said during the third-quarter earnings call that the company has seen strong bookings for China sailings next year. Bayley added that bookings are already ahead of 2019 levels, a record year for Royal Caribbean. Habtemariam reports the company doesn’t expect a slowdown in consumer spending, with Royal Caribbean customers having a median household income of above six figures.  Finally, a Dubai billionaire believes the city is home to too many millionaires and it doesn’t have enough resources to cater to its increasingly wealthy population, writes Middle East Reporter Josh Corder. Real estate magnate Mohamed Alabbar, one of Dubai’s wealthiest men, said the city’s growth isn’t sustainable. Corder reports Dubai’s population is expected to increase from the current 3.5 million to 5.5 million by 2030. A recent report stated the United Arab Emirates is expected to attract a large number of millionaires from India.  Alabbar added one of Dubai’s problems is that the city is trying to build too much, too quickly.

Episode Notes Hilton’s third-quarter earnings call suggested that U.S. hotel demand is returning to pre-pandemic norms. However, the company is seeing bookings surge at its overseas hotels, reports Senior Hospitality Editor Sean O’Neill. Hilton’s revenue per available room — an important industry metric — rose only 3% in the U.S. in the third quarter. But it jumped 39% in the Asia-Pacific region. Hilton also reported worldwide growth in revenue per available room across all customer segments.  The company generated $379 million worth of net income in the third quarter, a roughly 10% jump from last year.  Next, Taylor Swift’s Eras Tour has had an enormous impact on hotel bookings around the U.S. (and Kansas City Chiefs viewership), but what about the short-term rental industry? Short-Term Rental Reporter Srividya Kalyanaraman examines the boost Swift has provided the sector. Kalyanaraman reports that the Eras Tour contributed roughly $10 million to the short-term rental industry. In addition, the 20 U.S. cities that hosted shows during the Eras tour registered a 28% increase in revenue per available room. Jeff Breece, an executive at revenue management program Beyond Pricing, said cities also saw double-digit increases in occupancy and average daily rates.   Finally, vacation rental brand Vrbo has recently cut ties with a large number of hosts who have canceled guest bookings too frequently, reports Executive Editor Dennis Schaal.  Tim Rosolio, an Expedia Group vice president, said at a conference this week that Vrbo, an Expedia Group brand, has essentially been getting rid of bad apples from its ranks. He said that unnecessary cancellations could not only anger guests but turn them off from booking a vacation rental again. Rosolio noted that Vrbo has always viewed how many properties it has as a bit of a vanity number.  In addition, Vrbo has also decided to levy penalties of up to 50% of a gross booking against hosts who cancel too much.

Episode Notes Taylor Swift wasn’t the only major pop star responsible for a tourism boom this summer. Beyonce’s Renaissance Tour helped lift hotel bookings across the U.S. and Europe, writes Senior Hospitality Editor Sean O’Neill. O’Neill cites Cardiff, Wales, Cologne, Germany and Houston, Texas, as cities where hotel bookings surged during stops on Beyonce’s tour. Hotels in her hometown of Houston generated $18 million in revenue on the nights of her concerts, a 45% jump from the same weekend last year.   However, O’Neill notes some cities — including London, Boston, and Las Vegas — didn’t register a noticeable bump. He adds shows on weeknights during the school year were much less likely to drive travel demand.  Next, Airbnb has been accused of violating a temporary restraining order in a New York City building, reports Executive Editor Dennis Schaal.  The owner had placed the building on New York City’s so-called banned building list, which blocks short-term rentals.  However, the contempt motion alleges that guests were seen in the apartment on October 17 and that the listing was still on Airbnb. Schaal writes the building owner asked the judge to impose penalties for an alleged violation related to a short-term rental listing. A hearing is scheduled for October 30 in a New York State court.  Finally, prominent airline industry executives will gather for the Skift Aviation Forum in Fort Worth, Texas on November 1. Edward Russell, editor of Skift publication Airline Weekly, lists five topics he’s looking forward to discussing at the Forum.   Russell writes that, despite constant warnings about economic downturns, the global airline industry is continuing to make progress in its recovery. While he notes that corporate travel in the U.S. has plateaued in its rebound, international travel has continued to boom. Transatlantic demand set records this summer, and many industry figures expect transpacific to surge as well. 

Episode Notes Qatar Airways CEO Akbar Al Baker, one of most influential executives in the global airline industry, announced on Monday he’s stepping down, effective November 5, writes Reporter Ajay Awtaney.  Under his leadership, the airline has grown from five aircraft in 1996 to 258 aircraft today. Al Baker also played a critical role in the opening of Hamad International Airport, which has served as Qatar Airways’ hub since 2014. Badr Mohammed al Meer, the airport’s current Chief Operating Officer, will replace Al Baker as Qatar Airways CEO.  Next, Airbnb has emphasized South Africa in its quest to substantially boost international revenue. Indeed, the short-term rental company reported on Monday that host revenue in the country is 25% above pre-pandemic levels, writes Travel Experiences Reporter Selene Brophy.  Brophy reports that users who listed South African properties on Airbnb generated roughly $211 million of revenue last year. The company said it has about 65,000 South African listings, triple the number it had in 2017. And Brophy notes Airbnb has plenty of room to expand in South Africa as the country has yet to make a full tourism recovery.   Finally, Meta is among a growing number of companies that have released artificial intelligence-powered tools that can be used for travel. So how does Meta’s new chatbot perform? Travel Technology Reporter Justin Dawes explains what it gets wrong. Dawes tested the chatbot on WhatsApp and noted several errors, including links to articles with outdated information.  Dawes adds that Meta AI struggles with itinerary creation. He writes the chatbot produced a barebones itinerary following several steps, which included asking for details about restaurants and museum exhibits. 

Episode Notes First, the U.S. Department of State has issued a message urging all Americans traveling abroad to “exercise increased caution” due to heightened tensions in various locations and potential terrorist attacks and violent actions against U.S. citizens. The alert is in response to the global consequences of the ongoing war between Israel and Hamas, writes tourism reporter Dawit Habtemariam. Americans traveling abroad were advised to stay alert in locations frequented by tourists, enroll in the Smart Travel Enrollment Program to stay updated, and follow the State Department on Facebook and Twitter. Next, AirDNA, which analyzes short-term rental data from Airbnb and Vrbo, has launched a feature to help investors make profitable decisions when purchasing homes for vacation rentals, writes executive editor Dennis Schaal. Investors can now view homes for sale through AirDNA, as well as view estimates for how they have fared as short-term rental properties regarding occupancy, average daily rates, and revenue. Currently, it shows homes for sale in the U.S. only. The UK and France would likely be the next countries on tap for expansion. Finally, Air India Express unveiled its new look on a brand new Boeing 737–8 aircraft. The message was clear: A break away from its staid image as a sleepy subsidiary no one talks about, writes reporter Ajay Awtaney. The airline’s visual identity now features a bright color palette of orange and turquoise, with tangerine and ice blue as secondary colors. It has built its branding around the letter X, and is clearly trying to connect with a younger generation. Each aircraft livery will feature a variable tailfin design inspired by India’s art and crafts heritage. This is one of several investments being made with a goal for Air India Express to become a dominant carrier in India and serve international markets from India. 

Episode Notes Google is constantly tweaking its hotels platform, and the latest iteration contributes directly to the democratization of the online travel industry, writes Skift Research analyst Pranavi Agarwal. Skift Research conducted a study of Google Hotels platform. Here are three insights from the analysis: paid sponsored listings are dominated by the largest online travel agencies; the introduction of organic results is allowing direct sites and smaller online travel agencies to compete head-on with Booking and Expedia; and Google Hotels prioritizes the direct site in its organic results, with the official site most likely to appear on top, even when it is not the cheapest option.  Next, there have been at least four travel tech acquisitions this month, writes travel tech reporter Justin Dawes.  One of them was by property management system startup Mews, which acquired a small hotel AI startup called Nomi, whose tech is meant to help hotels deliver personalized recommendations based on data that guests provide. If the hotel can keep a profile on customers, then the hotel will have better information they can use to recommend activities and restaurants. And that data sets the groundwork for the useful implementation of future generative AI concierge tools.  Finally, Premier Inn’s owner, Whitbread, said a shrinking supply of budget hotels in the UK will strengthen its pricing power for years to come, writes Senior Hospitality Editor Sean O’Neil. Premier Inn, the UK’s leading budget hotel chain, said the country’s independent budget hotel sector shrunk 10% between 2019 and 2022, with many not expected to reopen. This supply shortage is predicted to last for at least five years, presenting a growth opportunity for Premier Inn. Because of the company’s size, it can more easily obtain favorable loans and discounted supplies. Premier Inn also said that repeat guests made 86% of its bookings this year.

Episode Notes Choice Hotels has made a public bid to acquire Wyndham Hotels in what would be a hostile takeover. Valued at nearly $8 billion, the deal would combine the companies to create the largest franchisor of budget hotels in North America, writes Senior Hospitality Editor Sean O’Neil. Wyndham’s board of directors, however, publicly rejected the deal, citing regulatory and execution risks and they said the deal was not fair to its shareholders. Choice made its offer public after its talks with Wyndham broke down in September. The two had been in private negotiations over the past six months. Next, Expedia recently laid off around 100 employees in its recent round of job cuts. This is the online travel tech giant’s second round of layoffs in recent months, reports Online Travel Editor Dennis Schaal. Expedia’s recent layoffs follow Google, Hopper, Vacasa, Sonder and other tech companies cutting their workforces. One of the employees Expedia laid off was a director of program management for AI, machine learning and data.  Finally, United reported strong in domestic demand in the third quarter. Analysts had been worried that the U.S. market would soften but United – and other airlines – aren’t seeing it yet. Profits in the Atlantic and Pacific regions reached “record highs.”

Episode Notes Hilton will simplify how small-and medium-sized businesses book and manage billings for its small-group meetings and events and has opened a waitlist for Hilton for Business, reports Senior Hospitality Editor Sean O’Neil. To encourage sign ups, Hilton will run a loyalty program that rewards business owners with points that can go toward their businesses or their personal travel. Hilton will also offer bonus points based on the number of employee sign ups, stays and stays over time. Skift estimates the initiatives may be relevant to up to 70 million road warriors next year. Next, the ongoing war between Israel and Hamas have disrupted the operations of Royal Jordanian and Wizz Air, reports Airline Weekly Editor Ned Russell from the Routes World conference in Istanbul. To avoid flying through Israeli airspace, Amman-based Royal Jordanian has to now route flights either north over Lebanon and Syria, or south over Saudi Arabia and Egypt, said Royal Jordanian CEO Samer Majali at the conference. In addition, Wizz is canceling flights on a rolling four-day basis.  Finally, Saudi Arabia’s futuristic NEOM super-city has unveiled a new region. Called Leyja, it’s a $500 billion sustainable and eco-tourism hub in the mountains, writes Middle East Reporter Josh Corder.  The ultra-luxury project will include high-end stores, helipads and fine-dining restaurants. It will have at least three hotels, which will be called the Wellness Hotel, Oasis Hotel and Adventure Hotel. Each will have just 40 keys. An opening date for Leyja has not been announced yet.

Episode Notes Airbnb has been blamed in recent years for helping average rents in some cities increase. But Taylor Marr, Airbnb’s first senior housing economist, downplays its impact, reports Executive Editor Dennis Schaal.   Marr said, in an exclusive news interview with Skift, that Airbnb is launching a housing research program. Although Marr acknowledged Airbnb could have negative impacts on some communities, he played down the company’s role in rent increases. He cited a recently published Conference Board of Canada study that found there was no connection between Airbnb and rents.  Next, Delta Air Lines struck a nerve with many of its customers when it made major changes to its SkyMiles loyalty program. However, the pushback the company received didn’t hurt its bottom line during the third quarter, reports Edward Russell, editor of Skift publication Airline Weekly. Delta CEO Ed Bastian said the company didn’t see a drop in bookings, spend levels or usage of its co-branded credit card with American Express. The Atlanta-based carrier changed its key loyalty metric to money spent with Delta. The company brought in roughly $1.7 billion during the third quarter under its deal with American Express. Bastian added that Delta plans to release updated requirements for its loyalty program soon.  Delta generated a nearly $2 billion operating profit during the third quarter. The company’s revenue increased 11% from the same period last year.  Finally, ever since the first generative AI chatbot was released almost a year ago, there has been widespread discussion about it might affect travel. Indeed, a trio of tech giants have recently unveiled travel-related AI products, writes Travel Technology Reporter Justin Dawes in his Travel Tech Briefing.  Dawes explores the new offerings from Amazon Web Services, Meta and Microsoft. Amazon Web Services said its platform allows travel companies to build AI tools and apps that access their own proprietary data. As for Meta, it’s released a generative AI chatbot named Meta AI that could answer questions related to trip planning.  Meanwhile, Microsoft revealed that users will be able to plan and complete corporate travel bookings through Microsoft 365 Chat. In addition, Microsoft said it’s working to pilot a travel assistant in partnership with travel technology company Amadeus. 

Ask Skift Is the AI Chatbot for the Travel Industry: Go deeper into the business of travel with Skift’s new AI chatbot. Ask Skift Your Questions Episode Notes The Biden administration has taken another step to combat so-called junk fees. The Federal Trade Commission unveiled a proposed rule on Wednesday that would stop businesses — including those in the travel industry — from charging misleading fees, reports Associate Editor Rashaad Jorden.  Jorden writes the rule would require companies to show consumers the full price of their purchase as well as whether fees are refundable. Under the FTC’s proposal, businesses that don’t comply with the agency’s regulations could face fines and possibly have to refund consumers. An FTC spokesperson told Skift that the agency will hold a 60-day public comment period after which it will decide any changes to the proposal. The FTC would then vote on a final rule.   Next, Disney has raised the price of tickets for both Disneyland and Disney World, writes Travel Experiences Reporter Selene Brophy.  Brophy reports Disneyland raised one-day ticket prices by between 4% and 9% and also increased the prices of multi-day tickets. Meanwhile, Walt Disney World raised the price of its annual passes by nearly 10%, but it didn’t increase the price of daily tickets to any of its theme parks. One travel industry insider said Disney could be betting that a small monthly increase in payment won’t cause many pass holders to cancel.  Finally, British Airways is the latest airline to suspend all flights to Israel following Hamas’ recent attack on the country, reports Edward Russell, editor of Skift publication Airline Weekly.  British Airways has joined United Airlines, Ryanair and EasyJet and other airlines in suspending service to the country. However, Russell notes an extended conflict wouldn’t significantly impact the balance sheets of most major global airlines. Israel’s small size makes it easy for airlines to route flights around its airspace.  Meanwhile, not every airline has suspended flights to Israel indefinitely. EasyJet and Ryanair currently plan to resume flights to the country before the end of the week. 

Episode Notes New York City’s recently enacted stringent host registration rules for short-term rentals has led to a substantial reduction in Airbnb’s listings in the city. They’ve also helped create an underground market for Airbnb alternatives, reports Executive Editor Dennis Schaal in his weekly Online Travel Briefing. A recent article in Wired described New York City’s short-term rental regulations as “pure chaos.” Schaal cites a listing on Craigslist for a one bedroom property as one example of the booming underground market. Wired revealed that fewer than 500 hosts out of the 22,000 listings on Airbnb last summer are now registered.  A spokesperson for an organization representing homeowners said short-term rentals are increasingly taking place in an unsafe environment for both hosts and guests.   Next, tourism to Morocco – especially the city of Marrakech – was hit hard by the massive earthquake that struck the country in September. But the city has just reached some important milestones in its recovery, writes Global Tourism Reporter Dawit Habtemariam. Although some areas affected by the earthquake remained closed to the public, Habtemariam reports several historic sites in Marrakech reopened to tourists recently. In addition, the city is hosting the 2023 World Bank and IMF Annual Meeting this week. One Moroccan tourism official said more than 14,000 people are expected to come to Marrakech for the event.  Finally, Virgin Australia recorded a profit for its fiscal year ending in June, the airline’s first in 11 years. However, the company still has a long way to go to catch up to rival Qantas, reports Jay Shabat, senior analyst at Skift publication.  Shabbat writes Virgin Australia notched an $87 million net profit and a 9% operating margin during the fiscal year. Virgin’s return to being in the black comes after it had restructured in bankruptcy during the pandemic. However, Virgin was less profitable than Qantas, which reported a 14% operating margin. Qantas also generated a little more than six times Virgin’s revenue during the fiscal year. 

Episode Notes Israel had high hopes this year for its tourism sector this year as it sought to surpass 2019 visitor numbers. But Hamas’ surprise attack on the country, which has led to at least 1,000 deaths, has completely halted Israel’s tourism industry, writes Middle East Reporter Josh Corder and Asia Editor Peden Doma Bhutia.  Corder and Bhutia report that major airlines worldwide, including American Airlines and Air India, have stopped routes to Israel. Meanwhile, several governments, such as the U.S., have issued “Do Not Travel” warnings to Gaza and urged their citizens to exercise caution when traveling to Israel.  Israeli officials had expressed optimism earlier this year the country could set tourism records in 2023. However, Israel was already struggling to meet its targets before the recent attacks. Furthermore, carriers halting flights from the Americas and Europe, both large source markets, will likely have a major impact on visitor numbers for the rest of the year.     Next, Airbnb is ending its Airbnb Plus program, reports Executive Editor Dennis Schaal.  Schaal writes Airbnb viewed the program as a way to obtain and promote and push exclusive listings that satisfied roughly 100 design expectations. However, he notes that Airbnb Plus sputtered and never came close to meeting expectations, with several industry experts questioning the usefulness of it for both hosts and guests. In addition, Airbnb hasn’t onboarded any new Airbnb Plus listings in some time.  The official end date for the program is November 6.  Finally, Puerto Rico is launching a new tourism campaign geared towards travelers unable to take certain trips because they couldn’t obtain their passport in time, writes Global Tourism Reporter Dawit Habtemariam. Habtemariam reports that the “No Passport, No Problem” campaign will launch next month. It aims to remind Americans they don’t need a passport to visit Puerto Rico, a U.S. territory. Discover Puerto Rico Chief Marketing Officer Leah Chandler said about a third of Americans are unaware that trips to the island don’t require a passport.  While the number of Americans traveling abroad is continuing to surge, Habtemariam notes that the average wait time to get a U.S. passport is between 10 and 13 weeks. 

Episode Notes Saudi Arabia has just announced it will bid to host the FIFA World Cup in 2034. A big question is, if chosen as the host, will the kingdom stage the first entirely alcohol-free World Cup, writes Middle East Reporter Josh Corder. Corder reports Saudi Arabia would have all the event spaces it needs as well as some of the world’s luxurious hotels by 2034. However, Saudi authorities would have to determine whether to ease the country’s long-standing ban on alcohol. Fellow Gulf State Qatar severely restricted the sale of alcohol when it hosted the World Cup last year after having initially announced that stadiums would serve booze. John Pagano, CEO of the Saudi government-owned Red Sea Global, said earlier this year that serving alcohol was not on the agenda for the country’s tourism industry.  Next, Europe’s short-term rental industry has been blamed for an array of problems affecting the continent, including overtourism. But sector representatives argue they shouldn’t be the scapegoat for bad policies, writes Short-Term Rental Reporter Srividya Kalyanaraman.  Viktorija Molnar, the acting secretary general of the European Holiday Home Association, defended the short-term rental industry in an interview with Skift. Molnar cited poor management as the reason why cities such as Barcelona and Amsterdam have suffered from overtourism. She also said the short-term rental industry has been attacked by politicians eager to show they’re working to solve the continent’s issues.  Finally, VisitBritain will develop a tourism campaign featuring locations appearing in movie and TV shows, writes Global Tourism Reporter Dawit Habtemariam.  VisitBritain CEO Patricia Yates said at the recent Skift Global Forum that British officials will tap into pop culture as part of its strategy to boost tourism. Yates cited Bristol, where the Charlie and the Chocolate Factory prequel Wonka was filmed, as one destination the organization would heavily promote. VisitBritain had previously featured Harry Potter and James Bond in its marketing campaigns.   Habtemariam writes VisitBritain is using film tourism to help spread tourism beyond London. The organization said roughly a third of potential tourists are interested in visiting locations used in filming and seen-on-screen. 

Episode Notes Hilton has just released its annual whitepaper documenting major travel trends. So what did it reveal? Senior Hospitality Editor Sean O’Neill documents the three trends he found most noteworthy. O’Neill reports that only a small percentage of Hilton’s guests are checking in via the company’s app despite its efforts to upgrade the platform. He adds that other hotel groups may see even lower percentages of guests checking in via apps. In addition, Hilton has joined rival Marriott in unveiling a series of non-alcoholic cocktails. O’Neill writes that’s a sign prominent corporations believe mocktails can generate a lot of revenue.  Hilton’s report also said that interest in all-inclusive resorts is booming, with O’Neill noting that event organizers are seemingly more eager to hold gatherings at resorts.  Next, Saudi Arabia has announced it will bid to host the FIFA World Cup in 2034, writes Middle East Reporter Josh Corder. The kingdom is looking to follow in the footsteps of fellow Gulf State Qatar, which hosted the event last year. Corder notes Saudi Arabia must satisfy new hosting requirements to earn the right to stage the tournament. FIFA’s regulations for aspiring host countries include respecting human rights and committing to sustainability.  Saudi Arabia’s World Cup bid is its latest effort to boost tourism through hosting major sporting events.  Finally, China’s resurgent domestic travel industry is helping boost the global air travel recovery, reports Edward Russell, editor of Skift publication Airline Weekly.  Airline passenger traffic was nearly 96% of 2019 levels during August, according to the International Air Transport Association. That figure is the closest to pre-pandemic levels since the start of the crisis. Russell writes that the return of Chinese domestic travelers drove the increase in air traffic worldwide. Domestic air traffic in China nearly doubled compared to last year.  

Episode Notes The U.S. tourism industry has made progress in its recovery from the pandemic, but two major issues are hurting its ability to attract international travelers. What are they? Long wait times for visitor visas and outdated air infrastructure, writes Global Tourism Reporter Dawit Habtemariam.  Executives speaking at the recent Skift Global Forum said the U.S. is facing fierce competition from overseas destinations that have improved their tourism infrastructure. NYC Tourism+Conventions CEO Fred Dixon highlighted Saudi Arabia as one destination his city is competing against for tourists.  In addition, U.S. Travel Association CEO Geoff Freeman said long visa wait times in some top markets will cost the U.S. $12 billion in traveler spending. Freeman added those long waits don’t make the U.S. a welcoming environment. In addition, Freeman described air travel to the U.S. as a hassle as roughly 23% of all U.S. flights are delayed or canceled.  Next, Air France-KLM will take a minority stake in bankrupt Scandinavian carrier SAS as part of a nearly $1.2 billion deal unveiled Tuesday, reports Edward Russell, editor of Skift publication Airline Weekly. Air France-KLM will invest $145 million for almost 20% stake in SAS as part of an investor consortium that includes the Danish government. SAS will join the SkyTeam Alliance with Air France and KLM as part of the Chapter 11 restructuring deal. Russell writes the deal is the latest in a wave of European airline consolidation that includes the Lufthansa Group’s pending acquisition of Italy’s ITA Airways.  Russell adds Air France-KLM would see its share in Scandinavia, an area long seen as Lufthansa’s backyard, increase.  Finally, United Airlines has placed an order for 110 Airbus and Boeing planes amid ongoing constraints limiting flight schedules, reports Airline Weekly Editor Russell. United said on Tuesday that the 110 planes will be delivered between 2028 and 2031. Russell writes the orders are driven partly by United’s need to replace older jets by the end of decade. The carrier is looking to grow at the capacity-constrained airports around the world. Russell adds United’s latest order will enable it to add seats to its existing schedules at, among other airports, Newark and San Francisco. 

Episode Notes Executives speaking at the recent Skift Global Forum said hotel operators and short-term rental managers are not fighting for the same customers. However, hotel owners and Airbnb both have growth ambitions that could lead to more competition, reports Senior Hospitality Editor Sean O’Neill.   The heads of both Hilton and Airbnb said at the Forum that lodging isn’t a winner-take-all market but one in which multiple companies can coexist. Airbnb CEO Brian Chesky added the overlap between hotels and Airbnb is smaller than most people realize.  But, O’Neill writes the future of lodging will probably see hotels and short-term rental providers increasingly go after the same travelers. While Chesky argued hotels don’t serve people seeking extended stays well, O’Neill notes hotels are increasing extended-stay options. Nearly a third of the construction pipeline for hotels in the U.S. is extended-stay projects, according to industry advisory firm Lodging Econometrics.  Next, Marriott recently gave a 144-slide presentation to analysts documenting its strategy for years to come. So what were the highlights? Senior Hospitality Editor O’Neill provides analysis of the five most eye-catching sides.   O’Neill reports Marriott has plans to grow its footprint, including adding about 40,000 net rooms over the next three years. The world’s largest hotel company is also looking to expand outside of North America. Close to 40% of its current rooms are outside of the U.S. and Canada. In addition, Marriott has seen its non-room revenue rise significantly in recent years. Roughly 20% of Marriott’s total fee revenue comes from sources other than traditional room bookings. That figure was only 5% about a decade-and-a half ago. Finally, Japan Airlines has substantially upgraded its business and first class cabins as it prepares the Airbus A350-1000 to be its flagship long-haul aircraft, writes Reporter Ajay Awatney.  Japan Airlines will add doors to both business and first class cabins. The company will also introduce industry-first features, such as large partitions in its premium economy seating. It’s part of Japan Airlines’ strategy to help improve privacy for travelers. The A350-1000 will start flying on the Tokyo-Haneda to JFK Airport route by the end of 2023.

Episode Notes Travel executives from some of the industry’s most important companies will be speaking at the 10th annual Skift Global Forum this week in New York City and they’ll address a wide range of topics.  When it comes to the future of travel, Skift CEO and founder Rafat Ali has outlined four major themes that will impact travel the most: demographic shifts, the widespread loneliness crisis, the evolving future of work and the urgent need for climate adaptation.  All pose significant challenges – but also opportunities. As the world’s population ages rapidly, the travel industry can craft experiences for an older yet increasingly active population. To address loneliness, it can create group travels centered around shared interests and themes. Next, Hospitality group Ennismore has taken major steps to market its all-inclusive resorts in its push for 100 resorts by 2027, reports Senior Hospitality Editor Sean O’Neill. The company’s all-inclusive resort collection currently has 38 properties, and Ennismore co-CEO Gaurav Bhushan expressed confidence his company could stand out in a segment that O’Neill notes is typically dominated by generic offerings.  Finally, tourism-dependent destinations such as Morocco and Maui have been decimated by natural disasters recently. Associate Editor Rashaad Jorden turns to Ask Skift, our artificial intelligence chatbot, to find out how events like earthquakes and wildfires impact tourism. As the aftermath of natural disasters often includes massive trip cancellations, Jorden writes Maui might see a decrease in visitors for the foreseeable future. Analysts at T.D have predicted that Maui’s rebound would “take years,” citing the two-year recovery for air travel demand to Puerto Rico after Hurricane Irma in 2017.  Meanwhile, one Morrocan-based expert said the tourism to Marrakech, near the recent earthquake’s epicenter, would suffer for years, adding relying on the industry to revive would be illogical. However, Moroccan hotel managers have said business is gradually returning, especially with the upcoming World Bank Group annual meeting in Marrakech. 

Episode Notes Hilton told hotel owners on Thursday it would move quickly to disclose mandatory fees upfront on all of its platforms, according to information Skift obtained, reports Senior Hospitality Editor Sean O’Neill.  O’Neill writes that Hilton’s support of fee transparency comes after it received legal pressure earlier this year. Texas’ Attorney General sued Hilton in May, alleging the company had a pattern of not disclosing the total price consumers would have to pay for a room upon booking. O’Neill adds a change in Hilton’s policy should help put an end to the lawsuit.  Hilton follows in the footsteps of Marriott and Hilton, both of which now display mandatory resort fees upfront on their websites and apps.  Next, U.S. tourism executives who recently visited China for the first time in four years said there’s growing demand there for travel to the U.S., writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports that representatives from NYC Tourism + Conventions and Visit California have traveled to China in the past two months. Those trips came as the U.S. and China have taken steps to improve their tourism ties. China lifted in August its Covid-era restrictions on group tours to the U.S. In addition, both Beijing and Washington have agreed to double weekly flights between the two countries.  NYC Tourism + Conventions CEO Fred Dixon said he’s seen inquiries about trips to the city increase since group tour restriction was lifted. Meanwhile, Visit California CEO Caroline Beteta noted that even China’s high youth unemployment rate hasn’t stunted pent-up demand for international travel. However, she added that Chinese looking to travel to the U.S. face long waits for visitor visas.  Finally, Moroccan tourism managers said business is returning as the country recovers from an earthquake that decimated the country earlier this month. They expect a big boost from next month’s annual meeting of the World Bank Group, writes Middle East Reporter Josh Corder.  While hotel bookings decreased immediately after the earthquake, Corder reports they’ve increased for October and beyond the country’s tourism hubs. Corder cites the Fairmont Royal Palm Marrakech as one hotel expecting a boom in business from the World Bank Group meeting. General Manager Jean-Francois Brun anticipates being fully booked for the event.   Corder also cited the Mandarin Oriental as another Moroccan hotel optimistic about the future. Its general manager Alain-Thomas Briere said the World Bank Group meeting is sending a message to the world that tourism to Morocco is about to resume. 

Episode Notes The travel industry now – for the first time – has an index to track public travel stocks. Skift unveiled on Wednesday the Skift Travel 200, the first benchmark for measuring the $1 trillion-plus market for public travel companies.  Senior Research Analyst Seth Borko reports the Skift Travel 200 will track travel company stock performance as well as analyze metrics such as revenue growth and profit margins. Borko adds that the Skift Travel 200 will be able to break down travel industry performance by sector. The index currently tracks 196 public companies from 34 countries, with each company classified into one of five travel sectors.  Next, Airbnb CEO Brian Chesky provided updates on Wednesday about verified listings on its platforms and cleaning fees, among other issues, writes Short-Term Rental Reporter Srividya Kalyanaraman. Chesky tweeted that the company is building a new system to verify its listings. Each verified listing will have a special icon, which Chesky said is part of Airbnb’s efforts to assure users that listings aren’t fake. Airbnb plans to verify every listing in five countries — including the U.S., Canada, and Australia — in the next several months. Verified icons are set to appear on those listings starting next February.   Meanwhile, Chesky added that more than 200,000 listings have either reduced or removed cleaning fees since Airbnb started displaying the total price of stays last December.   Finally, Dubai is set to offer travelers more hotel rooms than Las Vegas by the end of the year, writes Middle East Reporter Josh Corder. Dubai is expected to have more than 154,000 hotel rooms, according to real estate consultancy firm Knight Frank. That’s roughly 2,000 more than what Las Vegas currently has. Dubai’s hotel count is projected to increase 6% from last year. Corder reports Dubai is seeing a surge in luxury hotel construction, with close to half of its planned rooms in luxury properties. 

Episode Notes A European parliament group has issued proposals to regulate short-term rentals that it believes will help make housing more affordable, writes Short-Term Rental Reporter Srividya Kalyanaraman. The Progressive Alliance of Socialists and Democrats has proposed, among other measures, requiring online platforms to share host information with authorities and display host registration numbers. The coalition has argued short-term rental platforms have contributed to the “touristification” of cities, impacting housing affordability and livability.  Kalyanaraman reports that several European destinations have taken steps to help manage visitor numbers. Venice’s city council said it will charge day trippers a fee after the main island saw a drop in the number of permanent residents. In addition, Florence has raised its tourist tax for rentals, including on Airbnb and bed and breakfasts.  Next, global corporations are finally increasing their investments in the tourism industry after taking a pandemic-era pause. But they have far to go to reach 2019 levels, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports there were 352 new capital projects in 2022, a 23% jump from the previous year. That’s according to a report by the UN World Tourism Organization and investment publication fDI Intelligence. However, that’s far below 2019’s figure of 753 projects. Habtemariam adds that the cumulative value of the projects in 2022 was $50 billion below 2019 levels.   Finally, Dubai is continuing to see visitor numbers surpass pre-pandemic figures — in large part because of a surge in Russian travelers, writes Middle East Reporter Josh Corder in this week’s Middle East Travel Roundup.  Dubai welcomed 9.8 million overseas visitors up to July this year, more than a million over 2022’s figure. It’s slightly greater than Dubai’s visitor numbers for the same period in 2019. Corder reports the boom in Russian visitors is a major reason for Dubai’s tourism rebound. Travel from Russia has jumped 93% from last year, with many wealthy Russians settling in Dubai. 

Episode Notes California is looking to crack down on so-called junk fees at hotel and short-term rentals. The state’s legislators have passed two bills that could impact how California’s hotels and short-term rentals inform consumers about those fees, reports Senior Hospitality Editor Sean O’Neill.    Senate Bill 537 would prohibit businesses that sell lodging for up to 30 days in California from displaying room rates that don’t include all fees or charges, except for government-mandated taxes. Senate Bill 478 would block California businesses from advertising prices without including mandatory fees or charges, with some exceptions.  The bills are on the desk of Governor Gavin Newsom, who has yet to take a position on them. While the California Hotel & Lodging Association has expressed support for the final version of the bills, Expedia Group and Airbnb both raised concerns about it.  Next, Florida has seen an enormous boom in vacation rentals in recent years. But the state’s short-term rental industry is facing a profit squeeze with soaring labor and construction costs, writes Short-Term Rental Reporter Srividya Kalyanaraman. Kalyanaraman writes that while Florida has always been a formidable destination for vacation rentals, it’s becoming more unaffordable for visitors and residents. She adds the main factor behind Florida’s soaring inflation is the high cost of housing. The surging cost of housing and growing economic divide between out-of-state investors and Florida residents has been blamed for pricing locals out.  Kalyanaraman cited Miami as one Florida city that’s seen an enormous demand for short-term rentals. However, an executive at real estate developer Newgard Development Group said despite the demand, it’s getting more expensive to build properties with lenders tightening big construction loans. In addition, the state has experienced a shortage of labor needed to maintain and service those rentals. Finally, despite the recent boom in air travel in the U.S., the country’s aviation industry is still suffering from a pilot shortage. Associate Editor Rashaad Jorden turns to Ask Skift, our artificial intelligence chatbot, for answers why. Jorden notes concerns about pilot shortages are nothing new, with thousands of U.S. pilots approaching mandatory retirement age. But major carriers made the problem worse by encouraging staff to retire early or accept voluntary leave to help avoid massive layoffs during the pandemic. Officials at budget carrier Allegiant Air said U.S. airlines are short 17,000 pilots this year. That number could double by 2032.   In addition, Edward Russell, editor of Skift publication Airline Weekly, reported regional airlines have been the hardest hit by pilot shortage. Crews are leaving regional carriers for jobs at major airlines faster than the regionals have been able to replace the departed staff. 

Episode Notes Maui faces a long road to a full tourism recovery after wildfires decimated the western part of the island last month. Travelers have largely been slow to return to Maui out of sensitivity to local residents, writes Global Tourism Reporter Dawit Habtemariam. Although Hawaii tourism officials have said most of Maui is ready to welcome tourists, Habtemariam reports some travel businesses believe it’s too soon for visitors to come back. Alaska Air Group Chief Financial Officer Shane Tackett said a subset of travelers aren’t eager to vacation in a destination still suffering. In addition, airlines are continuing to cut flights to Maui in response to the wildfires.  Habtemariam adds tour operators have been cautious about taking guests back to Maui. G Adventures is considering making a return to the island in October or November. Its Vice President of Product Yves Marceau said it doesn’t want travelers to feel like they’re going back too early.  Next, Marriott International is making progress in reducing its carbon footprint ahead of its 2030 target. But the company’s emissions data reveals its greenhouse gas emissions increased last year, reports Head of Research Wouter Geerts.  Geerts writes Marriott has some of the best tracking of emissions of any hotel company. That reporting showed the company’s scope 1 and 2 emissions rose by 2.5% in 2022 compared to 2021. Scope 1 and 2 emissions are all emissions from activities under operational control for hotel companies.  Geerts notes Marriott is still on track to reach its 2030 emissions goal. But he adds the company needs a 5.4% annual decline in emissions to hit its target.  Finally, Spirit Airlines stunned investors and even its competitors with its forecast of a steep third-quarter operating loss, reports Jay Shabat, senior analyst for Skift publication Airline Weekly.  Spirit anticipates its third-quarter operating margin to be between negative 15-16%. The company had forecast in August the figure would be roughly negative 7%. Shabat notes that fuel prices have increased sharply in recent weeks while demand has softened. Spirit also expects total revenue for the third quarter to decrease from what was previously forecast.  The poor forecast follows a rough first half for Spirit. Only Hawaiian Airlines performed worse in terms of operating margin in the first half of this year among major U.S. carriers. 

Episode Notes Airnbnb’s New York City listings for short-term stays dropped 77% over a three-month period during which the city enacted stringent host registration rules. A major New York City hotel operator believes that decrease will contribute to a significant tailwind for hotels next year, reports Executive Editor Dennis Schaal.  An New York City-based hotel executive, who declined to be identified, said Airbnb’s struggles could give his company a boost. The hotelier noted that revenue per available room for city hotels was already projected to jump roughly 10% in 2024 from pre-Covid levels. He added the figure could rise at least three percentage points given the clampdown on Airbnb listings.  However, Schaal writes not everyone in the hotel industry agrees. Some hotel owners have argued that Airbnb’s inventory numbers are too low to significantly impact hotels in New York City.  Next, Morocco was hit by a massive earthquake last week that caused nearly 3,000 deaths. Yet several tour operators are organizing trips in the country, writes Travel Experiences Selene Brophy. Although some tour operators decided to cancel or suspend operations following the deadly earthquake, Intrepid Travel and G Adventures have chosen to reroute trips away from areas most heavily affected. In addition, Journey Morocco, which provides multi-day tours around the country, confirmed it would be operating all of its trips. However, the company’s founder Redouane Ouadi said some tours to impacted areas would be modified.  Finally, JetBlue Airways CEO Robin Hayes said it’s selling flights it can’t fly due to the ongoing air traffic control shortage, reports Edward Russell, editor of Skift publication Airline Weekly. Hayes said at an aviation conference that Washington hasn’t done enough to ease the operational limits from lower staffing levels. He urged the government to grant airlines waivers to flight rules at busy New York City-area airports well in advance. Russell writes airlines would be better able to plan schedules maximizing the number of seats to New York with fewer flights.   Russell adds the waiver is needed because airlines are required to use their slots and runway timings 80% of the time or risk losing them. United CEO Scott Kirby said the air traffic control shortage could cause hundreds of flight delays that wouldn’t have occurred in the past. 

Episode Notes The rise of artificial intelligence has been a major topic of discussion in the travel industry over the past year. So as the theme of this month’s Skift Global Forum is Connection in the Age of AI, what do major travel executives think about booming technology? Travel Technology Reporter Justin Dawes provides some of their opinions about it. Dawes cites Airbnb’s Brian Chesky and Uber’s Dara Khosrowshahi as two CEOs vocal about the impact of AI on their companies. Chesky said AI would be the driving force between a vastly different Airbnb. Meanwhile, Khosrowshahi said AI could improve user personalization by tracking preferences, such as preferred types of cars.  Dawes adds that executives around travel have spoken about how advancements in AI could change travel search and booking. Priceline and Booking.com have already released Google-powered tools on their respective apps.  Next, the United Arab Emirates has established a gaming authority to regulate its nascent gambling industry, writes Middle East Reporter Josh Corder.  Corder notes the General Commercial Gaming Regulatory Authority will set guidelines for future casinos as well as a potential “Arabian Strip” gambling zone. The country’s media has reported the agency would look to help unlock gaming’s economic potential. The United Arab Emirates could earn roughly $6.6 billion in revenue yearly from gaming, according to Bloomberg Intelligence.  Finally, tour operators are increasingly turning to African adventures to attract young travelers, writes Travel Experiences Reporter Selene Brophy. Brophy cites Contiki as one company that has significantly boosted its Africa offerings. Contiki, which organizes trips geared largely towards 18-35 year olds, has seen bookings for its Africa tours jump 57% from 2019 levels. Kyle Junkuhn, Contiki’s Operations Lead for Africa, said its itinerary design has been a major factor in its growth. Its guests can bungee jump and zip wire, among other activities, at Zimbabwe’s Victoria Falls. 

Episode Notes Hyatt has seen signs that more workers in big cities are returning to their offices. That could result in the company eventually seeing more business travelers, reports Senior Hospitality Editor Sean O’Neill.  CEO Mark Hoplamazian said at a recent conference that some of its New York hotels are seeing increased levels of local traffic, a sign of more people back in their offices. Hoplamazian added the increased traffic doesn’t necessarily mean pre-Covid levels of business travel. But he said it’s an indication of more activity in offices that will eventually boost the sector’s recovery. Hoplamazian also expressed confidence that business travel would rebound fully.  Next, budget carriers Allegiant Air and Frontier Airlines are poised to profit significantlyif U.S. authorities approve JetBlue Airways’ proposed merger with Spirit Airlines, reports Edward Russell, editor of Skift publication Airline Weekly.   JetBlue said on Monday that Allegiant would receive Spirit’s assets at Boston Logan and Newark Airports under divestiture agreements reached by JetBlue. In addition, Frontier would gain Spirit’s assets at New York’s LaGuardia Airport. Russell notes both Allegiant and Frontier could expand their operations at the above-mentioned airports.  However, the agreements between JetBlue and Allegiant and Frontier are subject to the JetBlue-Spirit merger being approved by the U.S. government. The U.S. Justice Department has sued to block the deal on the basis of concerns about competition.  Finally, business travel has made significant progress in its recovery, but will spending in the sector fully rebound? Associate Editor Rashaad Jorden turns to Ask Skift, our artificial intelligence chatbot, for answers. Jordan reports that the state of business travel’s recovery varies across the world. Corporate travel volumes were reported as of August to be at least 30% below 2019 levels globally. While a majority of India-based businesses expect business travel to increase this year, executives at several U.S. and European airlines have said in recent months the sector’s rebound has plateaued.  But the Global Business Travel Association projected last month that corporate travel spending would surpass pre-Covid levels faster than expected. The group anticipates spending will hit $1.52 trillion in 2024, two years of a previous prediction. 

Episode Notes Travel companies have just finished reporting their second quarter results. So what did we learn about the state of the industry? Senior Research Analyst Seth Borko outlines four major trends Skift Research discovered after studying more than 200 publicly traded companies.   Borko writes that second quarter revenue growth was still far higher than other sectors – but that it’s beginning to slow down to more normal rates. At the same time, he notes that profits for the travel industry hit a post-Covid peak. In addition, among five travel sectors Skift Research studied, travel tech posted the fastest revenue growth while accommodations had the highest profit margins.  Next, Hilton unveiled plans on Thursday to install Tesla electric vehicle chargers at 2,000 of its North American hotels, reported Senior Hospitality Editor Sean O’Neill.  O’Neill notes that Hilton is installing up to 20,000 Tesla Universal Wall Connectors. They’re designed to charge all North American electric vehicles, not just Tesla-branded ones. Installation starts next year and once the process is complete, Hilton will own more electric vehicle chargers than any other U.S.-based hotel group.  Hilton has had electric vehicle chargers at its hotels since 2015. O’Neill writes the company’s website has seen a significant rise in people seeking out the chargers in its search tool this year.  Finally, President Joe Biden nominated airline industry veteran Michael Whitaker to lead the Federal Aviation Administration, reports Edward Russell, editor of Skift publication Airline Weekly. Russell writes Whitaker checks many of the boxes the Biden administration was looking for. Whitaker had previously served as a senior executive at United Airlines in addition to working as a deputy administrator at the FAA. Russell notes Whitaker, if confirmed, would face several major challenges running the FAA. The agency’s five-year funding bill is currently stalled in Congress and it also faces an air traffic controller shortage that won’t be solved soon, among other hurdles. The nomination comes more than five months following the withdrawal of President Biden’s first nominee, Denver Airport CEO Phil Washington, amid questions over his aviation experience. 

Episode Notes Trivago has struggled in recent years, with its shares currently trading for a little more than $1 per share. So the company is returning to its old playbook by looking to significantly beef up advertising, reports Executive Editor Dennis Schaal in his weekly column.   Schaal writes Trivago’s new leadership plans on intensifying its brand advertising, including on TV,by the end of the year. Schaal reports Trivago had built its brand as the place to find hotel deals through its seemingly ubiquitous TV ads. The company spent an average of 82% of annual revenue on advertising from 2015-2019. But the former CEO, who left in May, downplayed that strategy.  Next, Capital One will open a branded lounge at Washington-Dulles Airport on Thursday, marking the latest investment by a credit card company in the space, reports Edward Russell, editor of Skift publication Airline Weekly.   Russell writes the new lounge is a part of Capital One’s multi-year strategy to target high spenders. The company is investing in a larger network, with plans to open lounges at both the Denver and Las Vegas airports. Capital One had opened its first branded lounge at the Dallas-Fort Worth Airport in 2021.  Russell adds the lounge at Dulles is part of a larger ecosystem at Capital One. The company runs Capital One Travel, a travel booking portal, powered by online travel agency Hopper.  Finally, a Mastercard executive highlighted six trends shaping Indian travel at the recent B20 Summit, reports Asia Editor Peden Doma Bhutia.    Mukul Sukhani, the company’s senior vice president of business development, said India is becoming a bigger player in the global travel industry — especially as the world’s largest outbound tourism market. He added that Indians are increasingly eager to visit countries with easier visa policies, citing Thailand as an example. Sukhani also said that more Indian travelers are looking to combine business and leisure trips. 

Episode Notes September 5 was the beginning of New York City’s host registration rules. However, the city’s electronic verification system isn’t ready yet, reports Executive Editor Dennis Schaal.  Three sources familiar with the new process said the city hadn’t completed implementing the system for verifying listings with short-term rental platforms like Airbnb. Hosts with shared rooms need to obtain registration from the city to legally accommodate a maximum of two guests. Hosts also need to be present during the stay.  Schaal notes that platforms such as Airbnb could face fines of $1,500 per transaction processed from an unverified listing. Airbnb said in a court filing this June that it has to remove a listing to avoid penalties when a verification fails.  Next, as the pandemic is over, what does the future of tourism look like? Global Tourism Reporter Dawit Habtemariam explores five critical issues industry executives will address at this month’s Skift Global Forum. Habtemariam writes that leaders from brands such as the U.S. Travel Association and NYC Tourism+Conventions will discuss topics like the absence of Chinese tourists and the relationship between empty downtown offices and tourism. Brand USA CEO Chris Thompson said there’s no U.S. tourism recovery without Chinese travelers. The CEOs of Visit Britain and Intrepid Travel will also touch on the challenges of trying to encourage travelers to visit hidden gems – sites beyond the well-known tourist attractions. Finally, several major U.S. cities are facing hurdles in their recovery from the pandemic, so are they struggling to attract tourists? Associate Editor Rashaad Jorden turns to Ask Skift, our artificial intelligence chatbot, for answers. Jorden writes challenges such as U.S. visitor visa delays that have complicated attracting tourists from key overseas markets. However, several large U.S. cities are still putting up big tourism numbers. New York City is projected to welcome at least 6 million more visitors this year than it did last year. In addition, international passenger traffic at Boston’s Logan Airport has already recovered to pre-Covid levels.  To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

Episode Notes Washington, D.C. will spend roughly $20 million in an upcoming campaign to help boost the city’s lagging tourism recovery, writes Global Tourism Reporter Dawit Habtemariam.  The global campaign — called “There’s Only One DC” — will launch November 1. Habtemariam reports the campaign will support influencer collaborations, as well as advertising on social media and television. Destination DC, the city’s destination marketing organization, hopes the funding injection will help it in its efforts to attract international travelers. Washington, D.C. welcomed 1.2 million foreign tourists last year, which was just 60% of its pre-Covid figure. Habtemariam cited the absence of Chinese tourists, the city’s largest visitor market pre-pandemic, as one reason for Washington, D.C.’s international slump.  Next, U.S. hotel group Sonesta is facing a lawsuit about how it displays resort fees on its website and app, reports Senior Hospitality Editor Sean O’Neill. The suit alleges that Soneta made tens of millions annually since at least 2017 by not disclosing upfront its mandatory resort and destination fees at some of its properties. O’Neill writes Sonesta isn’t alone in not disclosing those fees upfront. He adds all of the major hotel groups and many smaller hotels brands have engaged in the practice of junk fees in recent decades.  Lauren Wolfe, a counsel from consumer advocacy group Travelers United, said lawsuits against more companies regarding so-called junk fees are coming. Travelers United filed the class-action suit against Sonesta.  Finally, Airbnb and New York City have often had a rocky relationship, once marked by lawsuits and numerous disputes. Associate Editor Rashaad Jorden provides a timeline documenting the tension between the city and the short-term rental giant over the past 10 years.  Jorden lists the major twists and turns in New York City’s and Airbnb’s relationship using Ask Skift, our artificial intelligence chatbot, and additional reporting. Airbnb has sued the city twice — including this June over measures the company called a “de facto ban” against short-term rentals. That recent lawsuit was dismissed by a judge.  In addition, Airbnb is staring at the prospect of a steep reduction in New York City listings starting September 5. That’s when city authorities said they would start enforcing its host registration law for short-term rentals. 

Episode Notes Airbnb hosts in New York City are rapidly approaching a September 5 deadline to register with the Mayor’s Office of Special Enforcement. So the company could see a large reduction in its New York City listings, reports Executive Editor Dennis Schaal.  Airbnb had 23,000 active listings in the city as of July and Schaal writes many would be unable to accept stays under new enforcement. Airbnb has said it generated $85 million of revenue in New York City last year. Schaal adds due to regulatory pressures and other factors, Airbnb is a shadow of itself in New York compared to pre-pandemic years. The company had 36,000 active listings in New York City in July 2019, according to AirDNA.  Next, the U.S. overseas travel boom is showing no signs of slowing down. Americans are traveling abroad in large numbers for Labor Day weekend, reports Associate Editor Rashaad Jorden. International travel bookings have risen 44% this Labor Day weekend from last year, according to travel organization AAA. The group also said international hotel bookings have increased 82% from last year’s holiday. AAA Spokesperson Aixa Diaz said pent-up travel was a major factor in the high number of international bookings.  Meanwhile, travel news site The Vacationer found 57% of American adults plan to travel over the Labor Day weekend. That’s a 4 percentage point jump from last year. Finally, Indian travelers looking for a U.S. visitor visa will now find the process substantially less time consuming. Visa applicants can book interviews at U.S. consulates in India with no wait time, writes Middle East and Asia Reporter Amrita Ghosh in the Skift India Newsletter. The U.S. Consulate General in Mumbai said that applicants can schedule appointments for visa interviews within the standard time frame. It added that more than 900,000 nonimmigrant visa applications are being processed at the moment. U.S. Ambassador to India Eric Garcetti had said the goal for 2023 was to process at least one million visas. 

Episode Notes Hyatt has joined MGM Resorts and Marriott in changing how they disclose resort fees on their websites and apps. However, those modifications still won’t quiet the growing uproar over so-called junk fees, reports Senior Hospitality Editor Sean O’Neill.  In July, Hyatt began displaying nightly rates plus mandatory resort fees upfront on a traveler’s first search of its site and app. Hyatt’s move to more clearly disclose resort fees follows in the footsteps of Marriott and MGM Resorts. However, O’Neill notes the three companies still face unresolved grievances from some consumer advocates and government representatives. He adds one of the lingering issues is how hotel rates and fees are displayed on online travel agencies’ websites and apps.  The three hotel groups have also quoted prices without including resort fees in ad and marketing campaigns.  Next, amusement park corporation Six Flags has become the latest travel brand to hop on the artificial intelligence bandwagon. Six Flags is planning to release generative AI tools in partnership with Google Cloud, writes Travel Technology Reporter Justin Dawes.  Dawes reports Six Flags is looking to release AI chatbots on updated versions of its app and park websites later this year. Six Flags said the virtual assistants would provide personalized recommendations and answers for visitors planning their trips. Google CEO Thomas Kurian said generative AI would enable Six Flags to redefine guest experiences.  Finally, India’s hotel occupancy and room rates have finally recovered to pre-pandemic levels, writes Middle East and Asia Reporter Amrita Ghosh in the Skift India Newsletter. Ghosh reports that soaring demand for next month’s G20 Summit is a major reason for India’s strong hotel performance. One travel executive said the roughly 200 G20 meetings already held throughout India have placed some lesser-known destinations on the global tourism map. Meanwhile, FCM Consulting’s latest Global Trends Report revealed that India had Asia’s highest hotel occupancy rates in the first half of this year.

Skift Short-Term Rental Report: Skift’s latest newsletter focuses on the business of short-term rentals. Don’t miss out on essential industry news. Get a Trial Subscription Episode Notes New York City is behind in reviewing hundreds of short-term rental applications prior to a September 5 deadline requiring hosts to register with the Mayor’s Office of Special Enforcement, reports Executive Editor Dennis Schaal.  The enforcement office told Skift it’s only reviewed roughly 25% of the more than 3,200 host applications submitted to date. The office added that more than half of the applications came in after August 8, when a judge dismissed an Airbnb lawsuit challenging New York City’s efforts to enforce its host registration rules. Hosts face fines up to for any violations.  Google shut down its Book on Google feature for flights for overseas travelers last year. But those in the U.S. will be able to book some flights on Google to take advantage of its flight price guarantee, reports Executive Editor Dennis Schaal.  Schaal writes Google announced it would end the service in the U.S. on or after March 31 of this year. That leaves the end date open-ended, though Google still intends to terminate Book on Google. The tech giant is trying to find another way to implement its flight price guarantee in the U.S.  Schaal notes the issue is important because of the fear Google could become more of a booking-oriented online travel agency like Booking.com or Expedia.  Finally, this year’s Men’s Cricket World Cup is driving up travel demand in the host country India, reports Research Analyst Saniya Zanpure. Zanpure writes travel companies are looking to cash in the cricket frenzy, a sport deeply embedded in Indian culture. Accommodation searches in the 10 host cities for match days have risen, on average, by 237% over the past year. In addition, airfares to some prominent host cities have increased between 40% and 60% during the same period.  The Men’s Cricket World Cup runs from October 5 to November 19. 

Episode Notes A new report said JetBlue Airways is planning to raise airfares on routes flown by Spirit Airlines by as much as 40% if the two carriers’ proposed merger is approved, reports Edward Russell, editor of Skift publication Airline Weekly.  JetBlue would increase fares between 24% and 40%, according to a report by legal news service Law360. The report cited documents released as part of a lawsuit brought by travelers looking to block the JetBlue-Spirit deal. The travelers suing JetBlue argued that the proposed merger would reduce competition for consumers. Russell notes their lawsuit is separate from the U.S. Department of Justice’s suit to stop the merger.  JetBlue said in a statement that, without context, the information gave a “completely inaccurate picture of the facts” and that the proposed merger would result in low fares and better service.  Russell adds that while airfares rose substantially last year, the average domestic airfare has dropped below pre-Covid levels.  Next, travelers flying Qantas to the U.S. have historically arrived in Los Angeles to connect to other cities across the country. But the Australian carrier is looking to serve U.S. and Asian cities with a new plane order, reports Russell.  Russell writes the airline has ordered 24 new long-range planes for both the U.S. and Asia that will see it add more nonstop flights to both regions. That means Qantas’ future will see more flying to Chicago and Seattle than Los Angeles. Qantas CEO Alan Joyce said on Thursday the new aircraft will enable the carrier to have more direct flights into the U.S. Finally, American Airlines has filed a federal lawsuit against hidden city flight platform Skiplagged, reports Executive Editor Dennis Schaal. Schaal writes that American alleges that Skiplagged sells flights without authorization and misleads flyers with deceptive offers, among other practices. Skiplagged is famous for offering hidden city flights, where passengers seeking a bargain ditch the rest of their journey at a layover. Schaal notes that airlines prohibit hidden city ticketing because of operational hassles and lost revenue.  American is the latest major travel brand to sue Skiplagged, following Orbitz, United Airlines and Southwest Airlines. Skiplagged founder Aktarer Zaman told Skift he is fighting to protect consumer rights to find favorable airfares. 

Episode Notes Maui’s tourism industry faces an uncertain future as the island recovers from the massive devastation caused by recent wildfires. Maui’s hotels have suffered enormously in the aftermath of the destruction, writes Global Tourism Reporter Dawit Habtemariam. Habtemariam reports that nearly half of all hotel rooms in Maui were unfilled last week. The island’s hotel occupancy rates were 49% for the week ending August 19, according to commercial real estate information provider CoStar.  Although the Hawaii Tourism Authority is encouraging travelers to visit areas of Maui away from the destruction, Habtemariam writes the state’s tourism leaders are facing a messaging challenge regarding the island. Three major U.S. airlines have cut their number of scheduled flights to Maui over the past week. The wildfires have claimed more than 110 lives in addition to causing billions of dollars of damage. Next, U.S. hotel companies have viewed China’s economic boom as a vehicle to boost hotel development. However, China’s economic turmoil could derail their plans, reports Senior Hospitality Editor Sean O’Neill.  Hilton, Hyatt and Marriott are companies that have unveiled major expansion plans for China. Although O’Neill lists several reasons why hotel executives find China enticing, including the potential to expand quickly, he notes the country’s current economic woes are complicating growth plans. Hotel development in China recorded an 8% year-over-year drop in the second quarter.  In addition, Bloomberg Economics Chief Economist Tom Orlik said China’s biggest challenge is that’s working-age population is decreasing. The country population’s fell last year, with O’Neill writing that an aging population will create multi-year problems economically.  Finally, Wynn Resorts expects to obtain a gaming license soon for the United Arab Emirates’ first casino, reports Asia Editor Peden Doma Bhutia.  Wynn Resorts CEO Craig Billings said recently the company has everything it needs to operate gaming at the Wynn Al Marjan property. Billings added that construction on the casino has already started. Skift reported last November that Wynn had confirmed the property would house a casino. However, Bhutia notes that questions about the casino have lingered to the country’s strict Islamic laws that typically don’t permit activities like gambling.    The Wynn Marjan is scheduled to open in 2027

Episode Notes Europe is experiencing a major air traffic controller shortage. It’s not only delaying flights, it’s hurting the continent’s travel recovery, reports Edward Russell, editor of Skift publication Airline Weekly. European airspace manager Eurocontrol found flight delays have increased 6% from last year, attributing those disruptions in part to air traffic controller staffing shortages. Russell writes the staffing shortage appears the worst in France and Germany, the two countries at the heart of Europe’s air traffic control system. One industry executive said European air traffic controllers, often run by individual countries, are at least 700 controllers short of target staffing levels.  Meanwhile, Lufthansa Group CEO Carsten Spohr said in July that air traffic control and other industry constraints would limit growth through at least 2024.  Next, global investment in the travel industry has dropped from pre-pandemic levels. How much? Roughly $100 billion, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports that $856 billion was invested in the industry last year. While that’s an 11% jump from 2021, it’s substantially below 2019’s figure. Habtemariam notes worldwide investment in travel and tourism isn’t expected to return to pre-Covid levels until 2025. The three countries with the highest levels of investment in travel and tourism last year were the U.S., China and Saudi Arabia.  Finally, the U.S. lifestyle and boutique hotel pipeline is projected to grow substantially in the near future, but those forecasts may be overly optimistic, reports Senior Hospitality Editor Sean O’Neill.  Analysis by hotel consulting firm The Highland Group said developers and hotel groups are planning to open nearly 60,000 branded lifestyle, soft-branded and boutique hotels by the end of 2027. That figure would represent a 29% annual increase.  However, Kim Bardoul, partner at The Highland Group, said those projections are likely too optimistic. Still, O’Neill writes that developers are interested in lifestyle and boutique hotels because of their recent positive financial performance, on par with the traditional, large hotel properties. And there’s growing demand from guests. 

Episode Notes Hospitality brand Selina has seen a dramatic swing in its stock price as it attempts to escape from its penny stock status, reports Senior Hospitality Editor Sean O’Neill.  The company saw its shares fall 41% last Friday although they rebounded 9% on Monday. O’Neill writes the stock price drop happened after Selina said that 8.6 million shares could be hitting the market soon. Two other hospitality brands, Sonder and Vacasa, have also seen stock prices go to penny stock status recently.   Next, American Airlines pilots approved a new contract on Monday worth nearly $10 billion, becoming the second major U.S. carrier to finalize a pilot deal this year, reports Edward Russell, editor of Skift publication Airline Weekly.   Russell writes pilots at American will immediately see a more than 21% pay raise under the four-year contract. It also includes roughly $1.2 billion in retroactive pay and bonuses. However, Russell notes that the deal was hardly a slam dunk for the Allied Pilots Association, which represents American’s pilots. Only about 73% of crew members voted for the deal.  Pilots at Delta Air Lines had ratified a four-year contract of their own in March, which included an up to 34% pay increase.  Finally, Omni Hotels knows it has the odds stacked against it in the fight to attract travelers. But it’s confident it can compete against global hotel giants, reports Senior Hospitality Editor O’Neill in this week’s Early Check-In column.  Hotel giants have argued that smaller players such as Omni, which only has 51 hotels and resorts, can’t compete with their ability to use huge loyalty programs to lure guests. But Omni CEO Kurt Alexander touted the benefits of his company in an interview with Skift. Alexander said Omni is less expensive for hotel owners than bigger brands from a franchise and royalty fee standpoint.   Alexander added he would like to partner more with institutional owners. He said that Omni is flexible on brand standards, which may make it more appealing than large hotel groups that often have an extensive list of requirements. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Paid ChatGPT Plus users are now able to plan virtually every aspect of a trip in one place using the travel plugins available on the platform. So what worked well and what didn’t on those travel plugins? Travel Technology Reporter Justin Dawes provides answers in his Travel Tech Briefing. Dawes reports ChatGPT Plus wasn’t created to be a travel platform, but with some improvements, he notes it could be a very useful tool for planning trips. Paid ChatGPT Plus users have access to beta versions of third-party plugins such as Expedia, Kayak and Skyscanner. Dawes writes that users can, for example, ask about the availability of flights and hotels, and the chatbot will pull information from the plugins when it can.  He also lists issues he experienced using the travel plugins, such as errors when trying to prompt for a detailed itinerary and booking options. Those errors force a user to start the process over again.  Next, China recently announced it would ease restrictions on overseas group tours. But traveler numbers won’t likely hit 2019 levels for some time, reports Asia Editor Peden Doma Bhutia. Although Bhutia writes would-be travelers immediately started searching for trips in large numbers, numerous challenges remain for those looking to travel overseas in groups. International flights from China are at roughly 50% of pre-pandemic levels. In addition, Chinese travelers often face a complicated visa application process as well as surging prices for many popular tourist destinations.  Bhutia adds another hurdle making group overseas travel difficult is high levels of youth unemployment. The unemployment rate among urban workers aged 16 to 24 was a little more than 21%.  Finally, as airlines post record transatlantic profits, American Airlines will launch service to three European destinations next summer, reports Edward Russell, editor of Skift publication Airline Weekly.  Russell writes American will start offering daily flights from its Philadelphia hub to Copenhagen, Naples and Nice next year. The company had hoped to add new European destinations to its schedule this summer but chose to wait until next year due to uncertainty about new Boeing 787 deliveries. American will also add new flights between Dallas-Forth Worth and Barcelona next June. 

Episode Notes IHG has launched its 19th brand, called Garner, an IHG hotel, as part of its strategy to target mid-market travelers, reports Senior Hospitality Editor Sean O’Neill. O’Neill writes Garner aims to be more affordable for travelers than IHG’s other brands targeting this segment. The company expects to open more than 1,000 hotels under the Garner brand over the next two decades. O’Neill adds that until the launch of Garner, IHG didn’t have a brand that fit this price range. An added attraction: Garner will allow guests to bring pets into their rooms.  Next, Booking Holdings is proposing concessions for an issue threatening European Commission regulatory approval of its deal to acquire flight tech company eTraveli Group. Booking’s plan is to show hotels from competitors when travelers book a flight, reports Executive Editor Dennis Schaal.   Schaal writes European regulators are balking at approving the roughly $2 billion deal because they think it would strengthen Booking’s leading hotel business on the continent. As for a potential solution, Booking could use sister brand Kayak to offer choices from rival online travel agencies or the hotels themselves. Schaal adds such a scenario could also bolster the company’s already market-shaping hotels business.  The European Commission is expected to make a decision on the deal by August 30.  Finally, the proposed merger of JetBlue Airways and Spirit Airlines has been one of travel’s most watched developments over the past year. Associate Editor Rashaad Jorden provides a timeline of the planned deal poised to shake up the U.S. airline industry.  Jorden lists the major twists and turns in the proposed JetBlue-Spirit deal by the month they occurred, which includes Spirit’s initial plans to merge with Frontier Airlines and JetBlue’s repeated attempts to acquire Spirit. The timeline also details the U.S. Department of Justice’s quest to block the JetBlue-Spirit merger, citing concerns the deal would reduce competition and raise airfares. The department’s lawsuit to thwart the proposed merger will go on trial this October. 

Episode Notes Airbnb and Booking.com have delivered strong cash flow over the past year, giving them the flexibility for acquisitions and other transactions, reports Executive Editor Dennis Schaal in his Online Travel Briefing. Schaal looked at the companies’ free cash flow conversion, which measures how efficiently companies convert revenue into free cash flow after interest payments.  A key factor in their favor: They are all asset light businesses, meaning they don’t own the hotels or short-term rentals that they offer. The companies’ high levels of free cash flow provides the needed resources for a range of investment, including acquisitions and product development.  Next, global luxury travel network Virtuoso has seen a sales boom driven by surging interest in private experiences, writes Travel Experiences Reporter Selene Brophy.  Brophy notes that Virtuoso guests are spending between $10,000 to $50,000 per trip on average. Virtuoso’s platform has a network of 20,000 luxury travel advisors and they are seeing growing demand for exclusive experiences, wellness travel and yacht bookings.  We end today looking at Saudi Arabia’s big investment in its tourism industry. Associate Editor Rashaad Jorden examines why the kingdom is investing so heavily in the sector using Ask Skift, our artificial intelligence chatbot.  Ask Skift provided four reasons why Saudi Arabia is planning to spend more than $1 trillion beefing up its tourism industry over the next decade. That investment is a key part of its strategy to wean away from its heavy reliance on oil revenue. Jordan writes that Saudi tourism officials are heavily targeting Chinese travelers, with the goal of attracting roughly 4 million visitors from the country annually by 2030.  Saudi Arabia is also investing heavily in sports tourism, a sector that is expected to be worth more than $3 billion in the country by 2024. Saudi authorities view sports as a key part of its strategy to boost the kingdom’s profile. The country has hosted several major sporting events in recent years, including its first-ever Formula One Grand Prix race in 2021. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes The Texas state government has filed a lawsuit against Booking Holdings, alleging the company violates state law by not including certain fees when it initially displays room prices, reports Executive Editor Dennis Schaal. Schaal writes the Texas lawsuit comes as the Biden administration and Congress are increasingly taking aim at so-called junk fees, charges that aren’t disclosed to consumers upfront. The lawsuit includes Booking Holdings and its sub-brands, Booking.com and Kayak, and refers to so-called resort fees and other extras. Texas Attorney General Ken Paxton said while announcing the lawsuit that the state had recently sued Hilton and Hyatt for allegedly deceptively displaying their fees.  Next, experiences and major tourist attractions have become significantly more expensive in the past four years, writes Travel Experiences Reporter Selene Brophy.  Analysis from marketplaces GetYourGuide and TicketLens revealed prices from tours and admissions tickets globally rose on average 18% between June 2019 and June 2023. Charmaine Chua, GetYourGuide’s head of optimization, attributed the jump to factors such as tourism’s rebound and a shift in consumer spending toward experiences.  TicketLens found that Turkey recorded the largest price increase for experiences globally, with a 35% jump from 2019. Meanwhile, Miami registered the biggest price hike at 27% for local tourism attractions in the U.S.  Finally, major hotels and online travel agencies have benefitted from an enormous surge in travel demand in Asia and Europe in the first half of this year, reports Senior Research Analyst Pranavi Agarwal. Agarwal writes the strength in global demand has now shifted to Europe and Asia. She writes companies initially hurt by their exposure to Asia are now reaping the rewards as its rebound takes hold.  Agarwal cites Accor as one example. The France-based hotel company, which derives about a third of its revenue from Asia and nearly half from Europe, saw its revenue jump 40% from last year. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Tourism boards across the U.S. are increasingly supporting measures to get workers back into offices to help boost struggling downtowns, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam notes the U.S. Travel Association strongly backs President Joe Biden’s push to have federal employees spend more time in the office. An executive at the organization said getting federal workers back into the office was critical to the success of U.S. cities. Habtemariam reports cities are losing billions due to workers spending more time working remotely and fewer days in the office.    Tourism bureaus are also taking steps to fill their offices. San Francisco Travel and LA Tourism, among others, have each required employees to head to the office several days a week. LA Tourism CEO Adam Burke said getting people back in office would help increase foot traffic in the city’s downtown. Meanwhile, NYC Tourism+Conventions plans to increase the number of days employees go to the office weekly this fall.  Next, Trivago recently brought back commercials featuring ad pitchman, the Trivago Guy. However, it’s uncertain if he’ll be part of the company’s marketing efforts going forward, reports Executive Editor Dennis Schaal.  Schaal writes that the Trivago Guy — played by Actor Tim Williams — was credited with helping make the company somewhat of a household name in North America. Trivago CEO Johannes Thomas said the company is trying to boost growth and taking a more experimental approach to its TV ads to help boost traveler engagement.  Finally, the U.S. House of Representatives recently passed its version of a bill reauthorizing funding for the Federal Aviation Administration. Reporter Kristin Majcher explains five key issues the bill addresses.   Majcher writes, beyond funding the agency for five more years, the reauthorization is important because it includes provisions about consumer protections and airline safety. She adds that some of those provisions have proven controversial. In particular, the Regional Airline Association has supported a proposal to increase the maximum age for pilots from 65 to 67 while the Air Lines Pilots Association has come out against it.  Majcher reports the Senate needs to finalize its own version of the bill and both houses need to work out any differences by September 30. If the House and Senate miss the deadline, Congress would have to approve an extension. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes U.S. tourism businesses were heavily dependent on Chinese visitors pre-pandemic and now are looking elsewhere to replace billions in tourist spending, writes Global Tourism Reporter Dawit Habtemariam.  Brand USA CEO Chris Thompson said Chinese visitors spent $35 billion in 2019, making them the largest tourism market in the U.S. in terms of spend.   So where are U.S. travel brands turning? NYC Tourism + Conventions CEO Fred Dixon cited Brazil as one market the city is focusing on. Meanwhile, LA Tourism CEO Adam Burke said his city is ramping up its marketing efforts in countries such as Australia, New Zealand and the United Kingdom.   Next, tour operator group TUI has posted its first post-pandemic net profit. However, the company’s overall performance for the year is expected to be impacted by extreme weather throughout Europe, writes Travel Experiences Reporter Selene Brophy.   TUI Group CEO Sebastian Ebel said on Wednesday that surging travel demand in its third quarter pushed its booking performance to a 6% gain. He added the company had seen a drop in bookings after recent wildfires in Greece’s Rhodes Island. Brophy reports an estimated 8,000 TUI customers were impacted by weather and wildlife disruptions. Although Ebel outlined several ways extreme weather could impact the travel industry and the company, including destinations with more moderate climates likely seeing a boom in popularity.     TUI Group reported revenue of $5.8 billion during the third quarter, a 19% jump from last year.  Finally, luxury travel subscription brand Inspirato has had its share of struggles recently, including mounting losses and another round of layoffs. But the company does see a path back to profitability, writes Short-Term Rentals Reporter Srividya Kalyanaraman.  Inspirato CEO Brent Handler announced a partnership on Wednesday with investment firm Capital One Ventures, in which Capital One would provide Inspirato a $25 million convertible note. In addition, Inspirato has reduced supply, removing 60 residences from its portfolio due to non-renewal and/or early terminations of leases. Handler expressed confidence the company’s efforts to cut costs will be successful and said it can be profitable even without growth.  

Ask Skift Is the AI Chatbot for the Travel Industry Ask Skift Your Questions Episode Notes Choice Hotels views its recent acquisition of Radisson Americas as an enormous success and it’s strongly considering making more deals, reports Senior Hospitality Editor Sean O’Neill. Choice CEO Patrick Pacious touted the benefits of the acquisition during Choice’s second quarter earnings call on Tuesday. As for future acquisition activity, Pacious said Choice is always looking for deals that could boost the return on investment for hotel owners and grow brands. He added that Choice sees opportunities to expand its portfolio outside of the United States.   Choice reported that its revenue per available room — an important hotel industry metric — increased 20% from the same period in 2019. The company also set a quarterly record for revenue.  Next, the Chinese government is limiting overseas group travel for its citizens to certain destinations. Those restrictions are stunting the global travel industry’s recovery, writes Travel Experiences Reporter Selene Brophy.  Chinese travelers can only take group tours to less than half of the countries that were available to them pre-Covid. Brophy reports the U.S. is not on that list as Chinese travel agencies aren’t permitted to sell any group tour products to the U.S. Sienna Parulis-Cook, an executive at China-based marketing company Dragon Trail International, said Chinese outbound tourism to the U.S. is also limited in part because of visa delays. Chinese travel agents surveyed said visa delays were the biggest obstacle in selling outbound tourism in 2024.  Chinese outbound travel hit 65% of 2019 level during the country’s most recent national holiday period.  Finally, Turkish Airlines and Thai Airways have unveiled a plan to form a joint venturecovering flights between Europe and the Asia-Pacific region, reports Jay Shabat, senior analyst at Skift publication Airline Weekly.  The two carriers already have a codeshare arrangement, which enables them to market each other’s flights. But Shabat notes joint ventures go deeper, often involving revenue sharing, collaborating pricing and cargo cooperation among other practices. Turkish and Thai haven’t yet detailed their exact plans, other than announcing that Thai will start serving Istanbul in December. 

Episode Notes The U.S. expects visitor numbers from some major markets such as Canada and India to exceed pre-Covid levels this year. However, Brand USA CEO Chris Thompson says that progress won’t be enough to make up for the large-scale absence of Chinese visitors, writes Global Tourism Reporter Dawit Habtemariam.  Thompson said in an interview with Skift that the U.S. won’t experience a full tourism recovery unless it attracts more Chinese tourists. China represented the U.S.’ largest tourism market prior to the pandemic. Thompson said Beijing’s refusal to lift the ban on overseas group travel for its citizens has impacted visitor numbers to the U.S. He added that West Coast destinations such as Los Angeles have been hit hard by the absence of Chinese travelers.  Thompson also touched on what Brand USA is doing with the $250 million it received in federal funds to help boost international tourism. The organization used the funding to launch “This Is Where It’s At,” its largest ever single consumer campaign. It’s running in 10 out of Brand USA’s 11 markets, with the exception of China.   Next, a newly published financial report said that the Expedia Group may be showing resilience against rival Booking.com in the U.S., reports Executive Editor Dennis Schaal.   An analysis from global financial services firm BTIG listed reasons why Expedia Group may have blunted Booking.com’s market share gains. Schaal writes Expedia likely saw a faster increase in room nights than Booking.com. He adds that signs suggest that Expedia outperformed Booking.com in the U.S. He notes that’s important because Booking Holdings sees the U.S. as a relatively untapped market where it has ample room to grow.  BTIG estimated that 60% of the Expedia Group presence is centered in the U.S.  Finally, artificial intelligence has fundamentally altered the travel industry in recent years. Associate Editor Rashaad Jorden explains how, using answers provided by Ask Skift, our artificial intelligence chatbot.  Ask Skift listed four areas where AI has significantly impacted travel, including predicting travel demand and providing personalized customer service. One travel executive said AI will likely uncover signals about travel demand from unlikely sources of information.  In addition, Jorden reports travel brands are using AI to customize travel itineraries, enabling them to increase customer loyalty. Amazon Web has already used AI to make personalized recommendations for travelers, including suggesting hotels that matched their interests. 

Episode Notes It’s still uncertain when business travel will make a full recovery. But Hyatt is optimistic that the sector is making substantial progress in its rebound from the pandemic, reports Senior Hospitality Editor Sean O’Neill. Hyatt CEO Mark Hoplamazian said on Thursday the company is seeing sustained corporate demand for group travel, which he added is showing no signs of slowing down. Hyatt booked roughly $500 million in future group business in the second quarter, and 42% of those group business were corporate. O’Neill writes that Hyatt’s more than 1,200 hotels and resorts are popular places to hold events, noting that corporate travel managers have reason to be encouraged about Hyatt’s upbeat report.  Hyatt generated a net income of $68 million during the second quarter. The company’s revenue per available room — an important industry metric — rose 15% from last year.  Next, the Lufthansa Group has lifted its profit outlook for the rest of the year due to robust travel demand in Europe, reports Edward Russell, editor of Airline Weekly, a Skift travel brand. CEO Carsten Spohr said on Thursday that the company has seen travel demand remain extraordinarily strong. Russell writes the Lufthansa Group has been boosted by premium leisure travelers who have become increasingly important to major airlines. He adds that people are still willing to pony up for travel within Europe and long-haul international routes. In addition, although corporate travel has plateaued at passenger volumes roughly 60% of 2019 levels, Spohr expressed optimism about the sector’s outlook for the fall.  Finally, Airbnb believes its formula to continued growth includes providing better value than hotels and expanding throughout Europe, Latin America and Asia, reports Executive Editor Dennis Schaal.  CEO Brian Chesky told analysts on Thursday that he heard last year that Airbnb was becoming less affordable compared to hotels. However, the short-term rental giant saw its rates rise 1% globally in the second quarter while the hotel industry saw an up to 10% jump. The company unveiled new pricing tools for hosts several months ago, which Chesky said will help make Airbnb stays more affordable for guests.  Schaal notes that Airbnb saw bookings significantly rise in both Brazil and Germany during the second quarter. Chesky said Airbnb would apply the lessons it’s learned from those two fast growing markets to its global expansion strategy, especially in Asia. However, he said Airbnb isn’t planning to re-enter Mainland China, which the company withdrew from in 2022. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Trivago opted not to join the advertising unit that Google launched in May to attract hotel bookings. That decision contributed to the online travel agency’s disappointing second quarter performance, reports Executive Editor Dennis Schaal.   Schaal writes that Trivago’s absence in the new unit — unlike rivals such as Booking.com, Priceline and Expedia — negatively impacted its second quarter financial results. Trivago’s revenue fell 14% from the previous year. Trivago Chief Financial Officer Matthias Tillmann said on Wednesday it decided not to participate in Google’s property promotions ads because they are a part of Google hotel ads, which don’t perform well for Trivago.   Next, the chief technology officer of travel technology firm Sabre stepped down last month, a departure that coincides with other major job cuts and changes in leadership, writes Travel Technology Reporter Justin Dawes.  Dawes reported that David Moore left Sabre last month after seven years with the company. The change comes as Sabre continues its biggest tech transformation ever, namely its transition to Google Cloud, which is expected to be completed by the beginning of 2025.  Finally, Allegiant Air successfully rode its strategy of mostly flying on specific days[Access for Skift Pro and Airline Weekly subscribers only] and to its most popular destinations to a strong second quarter, reports Edward Russell, editor of Airline Weekly, a Skift publication.  The Las Vegas-based discount carrier saw revenue increase 9% in the second quarter from last year. It also reported a $133 million operating profit. Russell writes Allegiant is unique among U.S. airlines in that it typically only flies on peak days, an approach that has helped it profitably serve many U.S. smaller and medium-sized cities.  Russell adds that Allegiant’s rivals are taking steps to emulate its success. Southwest, Frontier and JetBlue have all unveiled plans to reduce flying on off-peak days. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes The solid performance of Marriott’s premium hotels drove the world’s largest hotel company to a strong second quarter. And now, Marriott is looking to add midscale hotels to its portfolio, reports Senior Hospitality Editor Sean O’Neill. O’Neill writes one reason Marriott has raised its 2023 outlook for profitability was that its hotels are mostly premium or above. He adds that travelers able to afford Marriott stays were largely sheltered from the economic concerns hitting the general population. Marriott’s revenue per available room — a key hotel industry figure — rose roughly 13% in the second quarter from last year.  Marriott has also taken steps to boost its number of midscale hotels, with CEO Anthony Capuano indicating that Marriott would make a midscale push in Europe. O’Neill writes one factor driving Marriott’s interest in the sector is that midscale properties are popular with developers, investors and owners. Midscale hotels tend to be fancier than economy hotels while still being considered affordable.  Next, the Biden administration has repeatedly taken aim at so-called junk fees, charges that aren’t disclosed to consumers upfront. So what should the travel companies do? Give in. That’s the message from Skift CEO and founder Rafat Ali in an open letter to the travel industry.  Ali argues that companies need to acknowledge that it’s a real issue and tackle it head on and. In most cases, that will mean being more transparent. In some cases, getting rid of certain fees. Ali adds that there’s bipartisan agreement in Washington, D.C. on the cracking down on junk fees and that consumer sentiment is 100% with it.  Finally, India’s newest carrier Akasa Air has added an 20th aircraft to its fleet, making it eligible to fly internationally, writes Middle East and Asia Reporter Amrita Ghosh. Akasa Air CEO and founder Vinay Dube hailed the milestone as a major sign of the potential of India’s aviation industry. Ghosh notes that Indian regulations require airlines to have at least 20 aircraft in their fleet to be eligible for international operations. Dube has said Akasa Air, which launched last year, is looking to fly to the Middle East, Southeast Asia and Eastern Africa among other regions. 

Episode Notes Soccer’s World Cup is coming to North America in 2026, but it’s uncertain where the final of the tournament will be held. Three U.S. cities are jockeying to host the event’s most prestigious match, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam writes that Dallas, Los Angeles and MetLife Stadium in New York City’s New Jersey suburbs are prime contenders to host the final. FIFA, soccer’s international governing body, is expected to announce in September which city will host the match. Travel executives from each city laid out reasons why their city should be chosen. NYC Tourism+Conventions CEO Fred Dixon cited New York City’s passion for soccer as one reason it should host the World Cup final. Next, the lengthy visa processing times have inhibited U.S. destination marketers’ ability to attract tourists from crucial international markets, writes Global Tourism Reporter Habtemariam. The average wait time for a U.S. embassy interview for a first-time visitor visa applicant in countries such as India, Brazil and China exceeds 400 days on average, according to the U.S. Travel Association. LA Tourism CEO Adam Burke said those long waits are the biggest issue facing the U.S. tourism industry. NYC Tourism+Conventions CEO Dixon said the city needs to attract travelers who need visas in order to boost tourism.  Habtemariam notes there are large numbers of travelers with valid visitor visas in many key tourism markets. Burke said there are roughly 5 million people in India with a valid 10-year visa, and Dixon stated there’s a good base of business coming from that segment of travelers. A 2023 Skift Megatrend examined the impact of visa processing delays on the travel industry’s recovery.  Finally, as international travel continues to recover from the pandemic, Associate Editor Rashaad Jorden turns to Ask Skift, our artificial intelligence chatbot, to find out what’s the world’s largest outbound travel market. Ask Skift revealed the answer is India, which overtook China as the world’s most populous nation in April of this year. India’s travel industry has been boosted by a growing middle class increasingly eager to venture overseas. India generated Asia’s highest outbound travel volume for the first time in 2022. In addition, international leisure flight bookings from India have jumped 40% for trips between June and August, compared to last year, according to travel software company RateGain. 

Episode Notes Wyndham Hotels & Resorts reported a drop in profitability during the second quarter. That’s partly because the hot demand for its budget hotels is cooling, reports Senior Hospitality Editor Sean O’Neill.  Wydham saw its net income fall 18% in the second quarter from last year. O’Neill writes its portfolio skews toward affordable roadside hotels, which surged in popularity immediately after the pandemic eased. Now, Chief Financial Officer Michele Allen said things are returning to normal. The company has also seen travel to big cities and international destinations rebound significantly. Meanwhile, Wyndham said it’s not worried about increased competition in the extended stay sector. The company launched its own extended stay brand last November in the U.S. and Canada. Extended stay has since emerged as one of the hottest categories in hotels, with Marriott, Hilton and Hyatt all addring brands.  Next, Google executives had cited travel as a major source of revenue growth during the previous two quarters. However, the tech giant’s parent company Alphabet didn’t call out travel as a major priority this week, reports Executive Editor Dennis Schaal. Alphabet’s Chief Business Officer Philipp Schindler said that Google’s three main priority areas are artificial intelligence, retail and YouTube. Google had extensive layoffs at Google Flights earlier this year and recently replaced the head of Google Travel. Even so, Schaal writes Google surely still makes a lot of money from travel advertisers. And it announced in June that it had added some travel features to its AI-powered search experience.  Finally, Royal Caribbean has raised its earning forecast this year by a third after a strong second quarter, writes Contributor Jess Wade. In addition to the increased earnings per share, the company said during its conference call on Thursday that consumer spending onboard is continuing to significantly surpass 2019 levels. A Royal Caribbean executive also pointed to “encouraging” bookings for its China cruises, which are expected to set sail in April 2024.  Royal Caribbean recorded a net income of $459 million during the second quarter, in contrast to a loss the same period last year.

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Hilton is seeing no signs of a slowdown in travel demand. The company said the second quarter was the best booking quarter in its history, reports Senior Hospitality Editor Sean O’Neill.  O’Neill reports Hilton’s second quarter revenue per available room — an important hotel industry performance metric — rose 12% from last year. CEO Christopher Nassetta expressed optimism on Wednesday that the good news would continue into next year. O’Neill notes that leisure and corporate travel were major revenue drivers for the company. Roughly 85% of Hilton’s revenue comes from corporate travelers at small-to-medium sized businesses.  Nassetta also hinted Hilton is considering adding a new luxury lifestyle brand to its portfolio, adding the company could launch something in the sector next year. Next, the ongoing FIFA Women’s World Cup is sparking a U.S.-led tourism boom in Australia, writes Reporter Jess Wade. An executive at Tourism Australia cited the enormous interest in two-time defending champion U.S. team as a reason Americans are the largest group traveling to Australia for the tournament. Tourism Australia expects the projected 55,000 World Cup visitors to inject $385 million into the country’s economy.  Tourism Australia Managing Director Phillipa Harrison said the tournament comes at a crucial time for an Australian tourism industry still recovering from the pandemic.  Finally, travelers and travel companies have increasingly expressed a desire in recent years to make the industry more sustainable. But are they making any progress in doing so?Associate Editor Rashaad Jorden provides answers using Ask Skift, our artificial intelligence chatbot, and further research.  Although the vast majority of travelers have said greener travel is important to them, Jorden reports most of them aren’t willing to shell out more money for sustainable travel options. Skift Research revealed late last year only 23% of travelers had paid more for greener travel in the previous 12 months.  However, Jorden adds that the travel industry has made some progress in reducing its massive carbon footprint. The U.S. National Park Service is moving toward adopting a 100% electric vehicle fleet as well as installing charging station infrastructure within its parks. In addition, the Grand Canyon National Park received $27.5 million in federal funding to electrify its bus shuttles. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Hilton Worldwide launched a major international marketing campaign exactly a year ago on Tuesday that focused on its ability to provide travelers with reliable lodging experiences. So has it been a success? Senior Hospitality Editor Sean O’Neill finds out.  O’Neill reports Hilton has seen an increase in sales and market share following its largest marketing push in six years. While it’s uncertain if the ad blitz led to the gain, O’Neill noted other boosts Hilton has received in the last year. Company representatives said they saw an increase in consumers searching for “Hilton” and more travelers considering the brand for leisure travel.  O’Neill adds that Hilton also bet much more heavily on TikTok and its account has attracted 20,000 new followers since the launch of a 10-minute video that featured Paris Hilton.   Next, accommodation provider Sonder announced this week it’s asking shareholders to approve a reverse stock split in order to stay listed on Nasdaq, reports Executive Editor Dennis Schaal.  Schaal notes that Sonder was warned by Nasdaq in April that its shares could be delisted because its price had dropped below $1 per share for 30 trading days in a row. He adds that a reverse stock split wouldn’t in itself impact Sonder’s valuation, but would get its share price much higher than $1 per share.  Finally, the United Arab Emirates was the second fastest-growing international arrival destination in 2022, reports Asia Editor Peden Doma Bhutia in this week’s Middle East Travel Roundup.  Bhutia writes that the United Arab Emirates trailed only Austria in the list of fastest-growing destinations for international arrivals last year. Skift’s State of Travel report for 2023 revealed that the United Arab Emirates was also the most visited country in the Middle East in 2022, attracting a little more than 22 million visitors. India and Russia were the top two source markets for the United Arab Emirates last year.  Bhutia adds that while international travel in most regions still trails 2019 levels, the Middle East is the only region to see a full recovery of international travel in the first quarter of 2023. 

Episode Notes Travelers might be uncertain if Sonder is a short-term rental operator like Airbnb or a hotel operator. Now, the company is launching its first hotel collection, writes Executive Editor Dennis Schaal.  Schaal reports that Powered by Sonder includes 23 Sonder-operated properties in 13 markets. The company said those hotels are different from other hotels and multi-unit apartments in that they’re boutique hotel-oriented. In addition, Schaal notes the Powered by Sonder properties have their own design elements and features, such as onsite food and drinking facilities.  Patrick Mitchell, Sonder’s vice president of marketing and distribution, said the boutique hotel experience at those Powered by Sonder properties appeal to millennials and Gen Z travelers.  Next, the lifestyle hospitality brand Ennismore has launched a loyalty program that features no need to earn points as well as no tiers to climb. It’s an attempt to distinguish itself from complex loyalty programs run by rivals, writes Travel Experiences Reporter Selene Brophy. Ennismore is calling the concept “Dis-loyalty,” and the company’s Chief Brand Officer Martina Luger said it’s meant to encourage exploration of new venues and experiences. Members can start using their benefits, which include half off all new hotel openings, as soon as they sign up for the program, which launches July 27 with a monthly subscription fee of $18 Ennismore has 15 openings planned for the next 12 months. Brophy also reports that members qualify for discounts across the 75 participating Ennismore hotels and 10 of its participating brands.  Senior Hospitality Editor Sean O’Neill said the lack of a tier-based model may signal a broader upheaval in hotel loyalty programs.  Finally, India is poised to become a bigger force in the global travel industry in years to come. How big in fact? The country’s outbound tourism market is expected to reach a little more than $44 billion by 2032, writes Middle East and Asia Reporter Amrita Ghosh. Ghosh notes a recent report outlined the sector’s projected growth. The report also featured recommendations for growing outbound tourism from India, including issuing tax rebates and collaborating with destinations and airlines. International leisure flight bookings from India have jumped by 40% for trips between June and August compared to the same time in 2022, according to travel software company RateGain. 

Episode Notes Hotel companies will report earnings over the next several weeks. So what will industry insiders be paying close attention to? Senior Hospitality Editor Sean O’Neill explains in this week’s Early Check-In column.  O’Neill writes investors will look closely to estimate when sector revenues may return to pre-pandemic levels. The American Hotel and Lodging Association doesn’t expect U.S. hotels to hit their pre-Covid sales figures until 2024. O’Neill adds that analysts are eager to find out if hotel companies are still considering expansion. One analyst said the pace of hotel supply growth is noticeably below the historical average.  Next, the U.S. travel industry is continuing to make enormous progress in its rebound from the pandemic as Americans travel in huge numbers this summer. Yet, the industry still hasn’t made a complete recovery. Associate Editor Rashaad Jorden delves into the reasons why with answers provided by Ask Skift, our artificial intelligence chatbot, and further research.  Jorden cites the decrease in visitors from China, a major market for the U.S. tourism industry, as one factor in the U.S.’ inability to make full recovery. Although U.S. tourism boards have unveiled plans to increase marketing efforts in China, their efforts are complicated by the inability to restore flight schedules between the two countries to pre-pandemic levels. In addition, U.S. Travel Association CEO Roger Dow said a full complete travel company depends on reopening international markets. The U.S. welcomed 51 million overseas visitors last year, about 64% of its 2019 mark. Dow’s organization projected international inbound travel to the U.S. would hit three-quarters of its pre-Covid volume this year.  Finally, Icelandair rode a surge in transatlantic travel to record profits in the second quarter. However, the company might see a drop in travel demand in Europe later this year, writes Edward Russell, editor of Airline Weekly, a Skift publication.  Icelandair CEO Bogi Nils Bogason said during its earnings call on Friday that economic turbulence across Europe could stunt the company’s revenue growth in the second half of 2023. Bogason had acknowledged earlier this year that inflation would impact travel demand. However, Russell notes economic uncertainty hasn’t affected the company’s forecast of a 4-6% operating margin for the year.  Icelandair reported a $21 million operating profit in the second quarter, its highest quarterly profit since 2016. The company also generated roughly $414 million worth of revenue during the quarter. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Destinations across the U.S., Canada and Mexico are ramping up their preparations to welcome soccer’s World Cup in 2026. And they’ll need a substantial influx of money to make hosting the event a success, writes Global Tourism Reporter Dawit Habtemariam.  Officials at this week’s Destinations International Annual Convention addressed the challenges of welcoming thousands of visitors for the World Cup. Each of the 11 U.S. host cities is responsible for finding ways to pay for tournament-related expenses. Monica Paul, executive director of the Dallas Sports Commission, said the U.S. federal government doesn’t assume most of the cost of major international sporting events, unlike in other countries.  Visit Kansas City CEO Kathy Nelson acknowledged the difficulties of securing the funding for World Cup-related operations. Nelson said the organization has to appease governors from both Kansas and Missouri, adding that it’s the most contentious issue she’s ever experienced.  Next, several vacation rental markets that experienced a major post-Covid boom are feeling the effects of oversaturation. That’s causing rental rates to plummet and driving investors to sell their properties, writes Short-Term Rental Reporter Srividya Kalyanaraman.  Kalyanaraman cites Palm Springs, California as one destination where the surge of licensed vacation rental properties has helped contribute to falling rental rates. She also notes that a growing number of investors in short-term rental properties are looking to exit the sector. Christopher Ledwidge, executive vice president of wholesale mortgage seller TheLender, said supply for rentals went up, and there was a slight drop in demand. Ledwidge also acknowledged that the cost of operating rentals has increased.  Finally, American Airlines has raised its earnings outlook for 2023 after reporting a strong second quarter, writes Reporter Jess Wade. The company now expects to earn between $3 and $3.75 per share, an increase from its previous forecast of between $2.50 and $3.50. American said on Thursday it generated a little more than $14 billion in revenue during the second quarter, its highest-ever quarterly revenue. The company also recorded a $1.4 billion profit that Wade notes was made possible in part by a 35% decline in average jet fuel prices. 

Episode Notes The travel industry is continuing to make substantial progress in its recovery from the pandemic, but what challenges is it still facing? Skift Research answers that question and more in its newly released State of Travel 2023 report. The report contains more than 250 data slides documenting the current state of travel and trends shaping the industry’s future. For example, Americans are increasingly looking to vacation abroad as international travel has become easier. Skift Research compiled the data appearing in the report through its own research and information from third-party sources. The first section of the report delves into the travel industry’s performance as well as the wider economic landscape while the second is devoted to trends in the industry.   Next, more airlines are offering travelers free Wi-Fi in an attempt to increase sign-ups to their loyalty programs, writes Reporter Ajay Awtaney.  Awtaney cites Singapore Airlines and Delta Air Lines as two carriers that offer complimentary Wi-Fi to members of its loyalty programs. A Delta spokesperson said requiring SkyMiles membership for Wi-Fi access enables it to offer travelers a personalized experience different from what other airlines provide.  Awtaney adds that some airlines are looking at complimentary Wi-Fi as a reward for being a frequent flier. Emirates earlier this year started offering all of its Skywards members some form of free connectivity, including free app messaging services during their flights.  Finally, Mondee has released an updated version of its travel booking platform to include a mobile app and generative artificial intelligence chatbot, writes Travel Technology Reporter Justin Dawes.  Dawes reports a chatbot named Abhi can provide users planning trips information such as links for booking flights, hotels, and more. Mondee’s updated booking platform also includes a shopping cart so users can save different aspects of a trip and then purchase them all together. Dawes adds that people from a group planning a trip can see the cart and book everything simultaneously instead of having to book individually.  Mondee’s vice chairman Orestes Fintiklis said the update is the culmination of three years of work and a series of acquisitions that took place during the pandemic. The update comes exactly one year after the company went public.

Episode Notes Singapore has overtaken Japan as the country with the world’s most powerful passport while the U.S. dropped two spots in recently released rankings, writes Travel Experiences Reporter Selene Brophy. Citizens of Singapore have visa-free access to 190 destinations, according to the Henley Passport Index. The Index ranks the world’s passports by the number of destinations their holders can travel to without needing a visa. The U.S. passport is now tied with Lithuania for the world’s 8th most powerful, providing visa-free access to 184 destinations.  Brophy notes the U.S. has seen a decade-long decline in passport power. A U.S. passport currently provides visa-free access to 12 more destinations than it did in 2013. Meanwhile, a Singaporean passport has obtained visa-free access to 25 more destinations over the past 10 years.  Next, United Airlines is moving to take advantage of the Asia-Pacific region’s booming travel demand. The Chicago-based carrier unveiled on Tuesday three new routes serving the region, writes Reporter Jess Wade.  Wade reports those routes will include direct flights from San Francisco to Manila as well from Los Angeles to Hong Kong and Tokyo-Narita. United will also become the only U.S. airline to fly nonstop to Manila. A company executive said demand for transpacific travel is as strong, if not stronger, than transatlantic travel. Wade notes that the new routes, which start service in October, will result in United’s transpacific network being 50% larger than all other U.S. airlines combined.  Finally, Thailand is increasingly targeting the Middle East as a major source market for tourism. Thai authorities aim to attract 400,000 visitors from the region this year, reports Asia Editor Peden Doma Bhutia in Skift’s Middle East Travel Roundup. Bhutia writes Saudi Arabia is expected to surpass the United Arab Emirates as Thailand’s largest market. Thailand anticipates welcoming 150,000 visitors from Saudi Arabia this year following the resumption of direct flights between the two countries. Saudi Arabia accounted for a little more than a quarter of the visitors from the Middle East to Thailand in the first half of 2023.  A Thai official said flight schedules between Thailand and the Middle East are currently 80% of pre-Covid levels. The Thai push to increase visitor numbers from the Middle East comes as Thailand expects tourist numbers from China, a major market for the country, to fall short of projections.  

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Twitter has increasingly lost its relevance as a tourism marketing tool in recent months. And now, a growing number of destination marketing organizations are turning to its new rival Threads, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam cites Destination Toronto, Visit Orlando and Visit Utah as some of the destination marketing organizations that have signed up for the direct competitor to Twitter. The brands have been able to grow their audiences quickly on Threads in large part due to the vast reach of Threads’ parent company Meta, which also owns Facebook and Instagram. Paula Port, Destination Toronto’s vice president of marketing, said the organization added most of its 10,000 followers on Threads in a short period of time.    Habtemariam notes some destination marketing organizations haven’t posted anything on Threads yet while others like Visit Orlando have posted regularly. He adds any strategies they might develop for Threads will depend on the platform’s evolution.  Next, people who made plans to travel this summer likely noticed the price of hotels and flights increasing. So why has travel gotten more expensive? Associate Editor Rashaad Jorden delves into the reasons why using responses provided by Ask Skift, our artificial intelligence chatbot, and additional research.  Jorden found three reasons for why going on trips has gotten pricier — booming travel demand, overall inflation and airlines’ surging operational costs. Italy’s Minister of Enterprises Adolfo Urso recently blasted Italian airlines for raising airfares in response to Italy’s travel boom. Sky-high travel demand is one of the reasons airfares to and across Europe have jumped substantially this summer.  Meanwhile, Skift Senior Research Analyst Seth Borko wrote last month that most hotel owners are increasing prices to keep pace with the rising cost of items such as food, fuel and heating. In addition, the aviation industry has been hit by an ongoing pilot shortage and aircraft delivery delays. With travel demand surpassing the supply of seats, airfares have risen. However, the trend is beginning to reverse: U.S. airfares dropped 8% in June from the previous month.  Finally, Marriott International announced a licensing deal with MGM Resorts on Monday. Marriott Bonvoy loyalty members will be able to earn points during stays at 17 MGM resorts throughout the U.S. from October, reports Senior Hospitality Editor Sean O’Neill.   Members of both companies’ loyalty programs would be able to exchange MGM Rewards points for Marriott Bonvoy points and vice versa. Bookings at 40,000 of MGM’s Las Vegas rooms will be available through Marriott’s site and app by the end of the year. O’Neill writes Marriott’s move represents its first attempt to make inroads in the gaming resort sector. Las Vegas has long been a difficult market for Marriott to crack because of the dominance of gaming resorts. 

Episode Notes Some hotel executives have expressed concerns about the security and reliability of today’s generative artificial intelligence. However, industry experts are confident that AI will make room pricing more profitable, reports Senior Hospitality Editor Sean O’Neill.  Former IHG executive Jeff Edwards said revenue management would be the perfect use for the technology because it is too complex for humans to manage in real-time. Future tech could also enable dynamic pricing for individual rooms. O’Neill notes an extra-spacious room appearing frequently on social media could, in theory, command higher rates. Ryan King, an executive at hotel software services firm Shiji Americas, said revenue management software platforms could assign specific rates for certain rooms based on perceptions of those rooms.  O’Neill also writes that today’s revenue management systems often struggle to handle non-room revenue, including spending in hotel restaurants and spas.   We head to San Francisco next. Global Tourism Reporter Dawit Habtemariam writes the city’s struggling downtown is holding back its tourism recovery.  Although some neighborhoods outside of San Francisco’s downtown have seen an increase in visitors, Habtemariam reports several tour operators aren’t enthusiastic about taking groups to the center of the city. One tour operator, G Adventures, said it now starts tours in Las Vegas instead of San Francisco and that it has reduced the time its tours spend there. Another tour operator said he avoids group trips to the city.  Local officials recently launched a global marketing campaign called “Always San Francisco” in an attempt to counter the city’s negative reputation. San Francisco Travel Association Chief Marketing Officer Lynn Bruni-Perkins said the organization wants to remind the public that the majority of visitors to the city last year said they wanted to return.  We finish today in India, the host of the Cricket World Cup this fall. The country is racing to have budget hotels ready for the start of the event in October, writes Middle East and Asia Reporter Amrita Ghosh. The rush to provide cricket fans more budget accommodation options comes as event organizers expect to see an enormous demand for tickets. Budget hotel operator Oyo said it will add 500 hotels in host cities to its portfolio over the next three months. An Oyo executive said the hotels will be located near tournament venues. In addition, India-based online travel company MakeMyTrip has unveiled plans to increase its inventory of homestay properties during the cricket season. 

Episode Notes Delta Air Lines saw a significant revenue bump during the second quarter thanks to a major surge in international travel to Europe and Latin America, reports Edward Russell, editor of Skift publication Airline Weekly.  Delta President Glen Hauenstein said the company’s international revenue recorded a 61% increase while domestic revenue was only up 8%. Hauenstein added that Europe and Latin America were Delta’s strongest regions, with Russell noting the return of international travel is a big deal for global airlines. Although some long-haul international markets have recovered from the pandemic, Russell writes Delta doesn’t anticipate a full global recovery in passenger numbers until next year. Meanwhile, Delta expects an 11-14% increase in revenue during the third quarter.  Next, the Grand Canyon National Park recently got a major boost in its efforts to go greener. The park secured $27.5 million in federal funding from the National Park Service to electrify its bus shuttles, writes Global Tourism Reporter Dawit Habtemariam. The park will replace its current fleet with 30 new buses as well as install charging infrastructure to support them. Habtemariam reports that national parks have been looking to reduce their carbon footprint. Zion National Park in Utah also received federal funding in recent years to electrify its fleet. Although electric vehicle adoption has been slow in the U.S., the Biden administration has set aside billions to help states and businesses invest in charging stations. Finally, India’s government has changed its tax rules for international tour packages four times in the past five months, reports Asia Editor Peden Doma Bhutia.  Bhutia writes the flip-flops have left the industry frustrated and confused, with one executive describing the frequent changes as “amateurish.” Another executive said the policy changes are an inconvenience for companies trying to expand their outbound travel business. However, Bhutia notes industry leaders view the changes as more than an inconvenience — they believe the new taxes could put their companies at a disadvantage. She adds that a special tax on Indian tour operators could encourage travelers to book with international companies. 

Episode Notes Expedia Group terminated its relationship on Wednesday with online travel agency Hopper over practices that Expedia considers anti-consumer, reports Executive Editor Dennis Schaal.  Expedia had supplied rival Hopper with hotel and short-term rental inventory for several years. An Expedia spokesperson said the company cut ties with Hopper because it believes Hopper’s content confuses customers, leading them to purchase services they neither need nor completely understand. Schaal notes Expedia also has a competitive motive for terminating the relationship. Hopper is considered the third largest online travel agency in North America behind Expedia and Booking.  Schaal writes it’s unclear how Expedia’s decision will impact Hopper. A Hopper spokesperson said Expedia’s move to end their relationship wouldn’t affect Hopper, adding that Expedia was one participant among many in Hopper’s marketplace. Schaal notes that Expedia might be supplying close to half of Hopper’s hotels.  Next, three airlines — American Airlines, Lufthansa and EasyJet — and the Federal Aviation Administration are joining Google on an advisory committee to develop a model for reporting the climate impact of flights, reports Executive Editor Schaal in his weekly Online Travel Briefing.  Schaal writes the committee could help provide travelers, travel agencies and corporations with more reliable data on flight emissions. Its goals include assessing the impact of non-carbon dioxide flight emissions and comparing emissions from flights to other transportation methods like trains. James Byers, who leads Google’s travel sustainability team, said the three airlines on the committee were selected for their mix — two network carriers and one low-cost carrier — and geographic balance.  Finally, a growing number of people in India are making travel plans. And a recent survey reveals many of them are looking to make their trips more affordable, reports Asia Editor Peden Doma Bhutia.  Nine in 10 travelers said in a survey by flight search engine Skyscanner that the rising cost of living will influence their plans for 2023. Bhutia writes that might mean choosing cheaper destinations or non-peak travel periods. The Skyscanner report also found that many Indians are willing to increase their travel budget to see live cricket matches. The country hosts the Cricket World Cup later this year. 

Episode Notes Delta Air Lines is launching two routes this fall that will serve Austin. But that expansion may come too late for Delta to overtake the market share of rivals American and Southwest in the city, reports Edward Russell, editor of Skift Airline Weekly.    Delta will connect Austin, one of the U.S.’ fastest-growing cities, to Las Vegas and Orlando daily beginning on October 9. Russell notes those routes follow frequency additions on seven existing Delta routes from Austin. The Atlanta-based carrier will operate up to 39 daily departures from Austin by August, a jump from 31 a day in May.   However, Russell asks if Delta’s new service to Austin is a case of too little, too late. Delta trails both Southwest and American by double-digit percentage points in terms of market share in Austin. Russell adds that Delta is a long way from matching and setting itself apart from Southwest and American’s offerings in the city. American will offer close to double the number of seats from Austin this year as it did in 2019.  Next, Sojern, a business-to-business marketing platform for travel brands, is expanding into hotel tech via its newest acquisition. Travel Technology Reporter Justin Dawes explains what Sojern is looking to accomplish.  Sojern announced on Tuesday it acquired VenueLytics, a company that provides guest management and communications software for independent hotels. Dawes reports the tech from VenueLytics will power the new Sojern Guest Experience Solutions business. In addition, the new technology coming on board includes an artificial intelligence chatbot that can automatically send pre-stay greetings as well as automate guest interactions. Dawes notes desk staff at hotels should be freed up to perform more complicated duties.  Sojern Chief Solutions Officer Kurt Weinsheimer said the company has seen hotels reduce front desk calls by up to 70% by implementing an AI-powered concierge.  Finally, Middle Eastern carriers are playing a leading role in the aviation industry’s global recovery, reports Asia Editor Peden Doma Bhutia in Skift’s Middle East Travel Roundup.  Airlines in the region saw traffic in May reach 17% above 2019 levels, according to a report by the International Air Transport Association. Middle Eastern carriers also saw a 31% traffic increase in May compared to the same month last year. Bhutia adds international aviation traffic in May hit 96% of pre-pandemic levels. 

Episode Notes U.S. destination marketing organizations are eager to increase their marketing activities in China later this year. So how successful will those efforts be? Global Tourism Reporter Dawit Habtemariam writes that any success depends on flights between the countries returning to pre-pandemic levels.  Gloria Lan, CEO of tour operator Tour America, said a lot of destination marketing organizations are planning to travel to China to start soliciting business. Habtemariam cites Visit California as one travel brand sending representatives to China in the near future. However, weekly flights between the two countries are far below 2019 levels. Habtemariam adds some destination marketing organizations don’t plan to invest heavily in China until air connectivity improves, citing Meet Boston as one example. We turn next to a comparison between hotel giants Marriott and Hilton. Skift Research’s new report examines the fierce competition the two companies are engaged in, especially in areas such as net unit growth. Senior Research Analyst Pranavi Agarwal writes Skift Research compares Marriott and Hilton and analyzes the differences in net unit growth, segment mix and profit margins coming into the second half of 2023. While Marriott is the largest branded hotel in the U.S., Agarwal notes its pipeline isn’t growing as fast as Hilton’s.  Finally, India’s aviation industry is poised for a major hiring surge, writes Middle East and Asia Reporter Amrita Ghosh in Skift’s India Newsletter.  Ghosh reports that Air India recently announced it would hire more than 1,000 pilots to support its fleet expansion. That comes after its low-cost subsidiary Air India Express hired more than 280 pilots and 250 cabin crew during a recruitment drive across three major cities. In addition, India’s civil aviation ministry has created more than 1,200 new jobs — close to 800 of which are to help overcome a shortage of air traffic control officers. 

Episode Notes Accor executives have been hard at work to boost the Paris-based hotel company’s digital operations, but what does that entail exactly? Senior Hospitality Editor Sean O’Neill provides answers in this week’s Early Check-In column. O’Neill delves into what he considers the most notable findings from presentations Accor recently held for investors. The company runs a “digital factory,” which brings together roughly 800 developers, product managers and others to tackle the problems of hotel guests and operators. Chief Digital Officer Alix Boulnois said the Accor has the only digital factory at scale in the hospitality industry.  And O’Neill writes that Accor wants to sell more than just rooms. The company has launched All Food, a platform for booking meals at its restaurants in select markets — including France.  Next, India has unveiled plans to substantially improve its cruise infrastructure. It’s part of the government’s plan to generate nearly $5 billion in revenue from the industry by 2041, writes Middle East and Asia Reporter Amrita Ghosh. Ghosh reports that Indian authorities want to build three new international cruise ports by 2024 as well as attract 4 million cruise passengers annually by 2041. India is already home to 12 major and 200 minor ports. Ghosh notes that the country faces some noticeable hurdles in its quest to boost cruise tourism, such as its current tax policy and lack of coordination among government agencies.  In addition, one India-based travel executive acknowledged much of the country’s cruise infrastructure is outdated.  Finally, the U.S. hotels registered a modest increase in job growth last month. However, the hotel industry still has a way to go to reach pre-Covid employment levels, reports Associate Editor Rashaad Jorden. The Bureau of Labor Statistics revealed in its latest jobs report released on Friday that hotels added roughly 5,500 jobs in June. The sector had added only 1,300 jobs the previous month. American Hotel and Lodging Association CEO Chip Rogers expressed optimism that hotels would continue to attract job seekers. But he said a lot more has to be done to increase employment in the hotel industry. 

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Taylor Swift is heading to Australia next February for her Eras Tour — but not New Zealand. However, Air New Zealand is boosting capacity for the thousands of Swifties eager to travel to Australia for her shows, writes Reporter Jess Wade. Wade reports 10,000 Kiwis have booked flights on Air New Zealand coinciding with the concert dates. One Air New Zealand executive said the surge is one of the greatest it’s ever seen for travel between the two countries. Wade adds the airline recently announced it’s adding 2,000 new seats from three major New Zealand cities to Melbourne and Sydney.  Australia airlines have also seen enormous demand for Swift-related travel. Virgin Australia registered a more than 600% jump in bookings to Melbourne and Sydney during Swift concert dates.  Next, the U.S. tourism industry is continuing to make strides in its recovery from the pandemic. International travel to the country hit 83% of pre-Covid figures in March, writes Global Tourism Reporter Dawit Habtemariam.  More than 5 million overseas visitors came to the U.S. in March, according to the National Travel and Tourism Office’s latest data. That number is 83% percent of pre-pandemic levels. International visitor volume also topped 80% of pre-Covid levels in February of this year. Habtemariam notes the U.S.’ top overseas markets in March — outside of Canada and Mexico — were the UK, Germany and Japan.  Finally, financial concerns are driving Europeans to modify their travel plans, writes Reporter Jess Wade. Wade reports a recent survey by the European Travel Commission is highlighting a shift in consumer behavior toward cheaper options. As 24% of European travelers worry about the overall rise in trip costs, the commission’s president Miguel Sanz said many people are looking for more affordable experiences or considering off-peak travel to stretch their budgets.  The study found that 17% of travelers aim to travel off-season to get better prices while 14% plan to vacation in destinations they consider more affordable. 

Episode Notes Today we present an excerpt from the latest episode of The Skift Podcast, featuring Senior Hospitality Editor Sean O’Neill interviewing Travel Tech Reporter Justin Dawes about his experience last week at the Hospitality Industry Technology Expo and Conference—better known as HITEC, "the world’s largest hospitality technology show.” You can listen to the full interview detailing Justin’s take aways about the conference and the state of hospitality tech on The Skift Podcast. Find all of Justin’s excellent reporting from Hitec at Skift.com, including comments from industry executives and videos of the cutting edge technology that was on display.

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Hotels are increasingly viewing wellness as a way to attract travelers placing a greater emphasis on their physical and mental well-being. So what strategies are hotel brands taking? Senior Hospitality Editor Sean O’Neill reports in this week’s Early Check-In column that a recently published report is providing some answers. O’Neill writes a report by consultancy firm RLA Global is a rare effort to quantify wellness trends in hotels. That report analyzed data at more than 2,500 properties worldwide with some wellness, which include gyms, spas and yoga classes. O’Neill notes the report indicates hotels need to make significant investments in wellness activities for the sector to be profitable. He adds an extensive wellness offering typically translates into higher occupancy, higher average daily revenue gains and higher profit.  Next, Tripadvisor’s Viator brand and GetYourGuide are two of the biggest players in the tours and activities sector. So after GetYourGuide recently announced a nearly $195 million investment round, how does it match up against Viator? Executive Editor Dennis Schaal looks for answers.   Schaal acknowledges that it’s tough to say definitively if Viator is growing faster than GetYourGuide. While Tripadvisor is worth close to $2.5 billion, GetYourGuide is a private company that doesn’t publish its financial records. Although a source close to GetYourGuide argued that it’s larger than the standalone Viator brand, Schaal writes the edge in number of bookable tours and activities appears to go to Tripadvisor. Meanwhile, a partner at Tourpreneur, a company that provides advice to tour operators, said he believes Tripadvisor is likely leading in the U.S. while GetYourGuide holds the top spot in Europe.  Finally, major airlines are getting a major boost from advances in the increasingly lucrative in-flight entertainment industry, reports Associate Editor Rashaad Jorden. Jorden writes that carriers such as American Airlines and JetBlue Airways have teamed up with streaming services in recent years. American offers the use of an Apple Music subscription to stream inflight without the purchase of Wi-Fi. Meanwhile, JetBlue will provide passengers the opportunity to stream content from Peacock starting this summer. A JetBlue executive said travelers with a Peacock account will be able to stream all of the platform’s content from their own devices during flights.  Jorden adds that airlines’ efforts to enhance their in-flight entertainment options have gotten a helping hand from improved aircraft designs. Hawaiian Airlines and United Airlines are introducing new in-flight entertainment systems on aircraft that will start flying in the next two years. 

Episode Notes Airlines flying out of the New York City area have had a terrible recent stretch, with severe weather and a shortage of air traffic controllers contributing to thousands of flight disruptions just before the Fourth of July. But perhaps the hardest hit carrier was United Airlines — especially at its hub Newark, reports Edward Russell, editor of Airline Weekly, a Skift publication.  Newark was the only airport where United saw triple digit flight cancellations through Wednesday this week. So what helped cause the large number of disruptions? Russell notes New York City-area air travel was bound to face significant distress this summer. The Federal Aviation Administration acknowledged earlier this year it had a shortage of air traffic controllers. It even allowed airlines to reduce schedules by up to 10% at the three major New York City-area airports this summer.  Russell notes the measure aimed to limit disruptions from severe weather while noting it was only a question of when those storms took place.  Next, the U.S. government has invested billions of dollars to upgrade the country’s infrastructure. However, MGM Resorts International CEO Bill Hornbuckle believes too much of that infrastructure spending has been focused on aviation, reports Senior Hospitality Editor Sean O’Neill.  Hornbuckle said in an interview with Skift that ground transportation is more important than air in most destinations and for more travelers. He added he wants to see ground transportation get a fair share of already approved budget money. Hornbuckle noted that at least $110 billion out of the federal money earmarked for infrastructure projects could be used to benefit tourism.  O’Neill writes a U.S. Transportation Department had identified about 100 roads, railways and bridges that needed improvement to support tourism nationwide. Fifteen of them were deemed essential.  Finally, advances in hotel technology took center stage at this week’s HITEC travel tech conference in Toronto, reports Travel Technology Reporter Justin Dawes in this week’s Travel Tech Briefing. Dawes reports that while property management systems and new door locks are critical for businesses, those aren’t the displays drawing crowds. He writes that robots and holograms are most popular. The conference showcased, among other products, an artificial intelligence-powered robot that could deliver wine directly to a guest’s room. 

Have a question about the business of travel? Get your answer at Ask Skift. Episode Notes Inflation is still a major concern for many American travelers, but rising prices aren’t putting a dent in travel demand. More than 50 million Americans are expected to travel for this year’s Fourth of July, reports Associate Editor Rashaad Jorden.  Travel organization AAA projects the number of Americans traveling for this year’s holiday will surpass the record set in 2019. A AAA executive said consumers are still looking to travel in large numbers despite concerns about inflation. Roughly 64% of respondents to a survey by travel news site The Vacationer said surging prices were affecting their travel planes. Jorden notes the U.S. airline industry is also optimistic about a banner Fourth of July weekend. The TSA projects more than 17 million travelers will fly for the holiday. In addition, the agency anticipates setting a single-day record for screenings on June 30.  Next, Priceline has become the latest online travel agency to enter the world of artificial intelligence. The company has released an AI-powered platform as well as an AI chatbot, writes Reporter Jess Wade.  Wade writes Priceline’s new AI platform Trip Intelligence provides travelers a list of personalized hotel recommendations and enhanced payment security among other features. Meanwhile, Priceline’s AI chatbot — named Penny — can be used as a local guide, help desk contact and 24/7 concierge. The company added that Penny can complete bookings within the chatbot interface.  Priceline’s announcement came shortly after Booking.com unveiled an AI-powered trip planner as part of its Genius travel rewards program. We end today with a look at the occupancy levels for short-term rentals. Are they up or down? Short-Term Rentals Reporter Srividya Kalyanaraman writes the answer depends on what data you’re looking at.  Short-term rental firm platform Beyond reported that occupancy levels for this July were roughly 5 percentage points under the figure from the same month last year. However, short-term rental data provider AirDNA found occupancy levels were a little more than 5 percentage points above 2019 levels in May of this year. The company also said demand for short-rentals increased roughly 12 percentage points in May 2023 from the same month a year ago.  Kalyanaraman writes there are several reasons for the discrepancies, including base-year comparisons and seasonal changes. 

Episode Notes Several major U.S. cities are facing a similar challenge in their quest to make a full recovery from the pandemic — the absence of suburban residents. Urban destination marketing organizations acknowledge they need the critical group to help boost visitor numbers, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports that prior to the pandemic, suburban residents often commuted to the city for work and then attended various events. Those activities kept businesses running and cities vibrant, which benefited local tourism industries. However, destination marketing organizations admit to having to counter negative perceptions about crime in their cities. In addition, the rise of remote work has made promoting activities more difficult to suburbanites making fewer trips downtown.  Habtemariam writes some cities are launching campaigns to convince suburban residents to frequent urban attractions, citing Chicago and Minneapolis as examples. He adds that suburbanites can be ambassadors for nearby destinations, often helping encourage travelers to spend time in major cities.  Next, executives from Amazon Web Services are bullish on artificial intelligence transforming how travel companies offer personalized customer service — possibly as early as next year, writes Travel Technology Reporter Justin Dawes.  Amazon Web Services representatives at this week’s HITEC travel tech conference in Toronto explained how they’re working with major travel brands eager to incorporate advanced AI into their operations. Amazon Web Services has found only 15 percent of travel companies are using AI at an advanced level. But one executive said she expects to see more hyper-personalized content in the travel industry. Amazon Web Services has already worked with Hyatt to help the hotel giant make personalized recommendations for customers, including specific hotels that matched their interests.   Dawes adds that hyper-personalization means companies will be able to present images and text based on detailed data customers provide.  Finally, Booking.com is rolling out on Wednesday an artificial intelligence-powered trip planner as part of its Genius travel rewards program. But that trip planner will use OpenAI’s ChatGPT as its base instead of Google Bard, reports Executive Editor Dennis Schaal. Schaal writes Booking.com’s decision is somewhat surprising considering its long relationship with Google. Booking.com is one of Google’s largest travel advertisers. However, Schaal notes critics have largely held OpenAI’s ChatGPT in higher regard than Google Bard. Booking.com said its own AI Trip Planner will field questions on its mobile app from travelers about destinations and accommodation options. 

Episode Notes China was a major market for Carnival Corporation prior to the pandemic. But despite Beijing lifting the country’s strict travel curbs earlier this year, the cruise line isn’t returning to China in the near future, writes Global Tourism Reporter Dawit Habtemariam.  Carnival CEO Josh Weinstein said on Monday the company’s strong second quarter did not reflect a return to China, and added the company would “be on the sidelines” for a few years. Roughly 1 million Carnival guests came from China in 2019.  Meanwhile, Weinstein described the company’s onboard revenue as “off the charts.” Habtemariam reports more than a third of Carnival’s onboard revenue over the 12 months have been booked in advance. However, despite that higher consumer spending, the company’s shares fell 10 percent, after Carnival executives noted rising labor and fuel costs. Carnival Chief Financial Officer David Bernstein said the company incurred $13 million in higher fuel costs.  Next, speaking of China, strong performance over the country’s most recent national holiday is a major sign international travel is rebounding, reports Asia Editor Peden Doma Bhutia.  Bhutia writes China’s three-day Dragon Boat Festival holiday revealed a noticeable rebound in outbound travel. International border crossings during the holiday period hit 65 percent of 2019 levels, according to government officials. Bhutia notes that Hong Kong was the most popular destination for travelers living in Mainland China, with hotel bookings made by Mainland Chinese for Hong Kong trips recording a substantial increase from last year.  China had the largest outbound travel market in the world before the pandemic, both in terms of number of trips and total spend.  Finally, delays in Europe visitor visas are driving more Indian travelers to book trips closer to home, reports Asia Editor Bhutia and Middle East and Asia Reporter Amrita Ghosh. As one India-based travel executive admitted those delays are concerning to those looking to visit Europe, online travel company MakeMyTrip said Indian travelers are increasingly interested in Asian destinations. The company notes Thailand, Singapore and Malaysia are among the top five choices for Indian travelers. In addition, 92 percent of travelers expressed a desire to explore domestic destinations, according to a recent survey by budget hotel operator Oyo.

Episode Notes Hong Kong-based carrier Cathay Pacific said on Friday it expects to turn a profit in the first half of 2023 after years of losses. But the company’s slow recovery is a concern in the airline industry, reports Edward Russell, editor of Airline Weekly, a Skift publication. Cathay Pacific’s expected profit comes after it posted a roughly $320 million dollar loss in the first half of last year. Russell writes Cathay Pacific was hit hard by the Hong Kong government’s strict Covid-era travel curbs, most of which were only lifted last December. Those restrictions severely limited Cathay Pacific, an airline with no domestic market to serve.  Although Cathay Pacific has seen a surge in travel demand, Russell adds it still lags behind regional rival Singapore Airlines. He notes that Singapore Airlines used the pandemic to accelerate plans to streamline its operations while Cathay Pacific is still focused on rebuilding its network.  Next, the U.S. has unveiled plans to open consulates in the Indian cities Bengaluru and Ahmedabad. U.S. officials believe those consulates could help expedite the visa application process for Indian travelers, writes Middle East and Asia Reporter Amrita Ghosh. Ghosh reports visa delays represent the single biggest impediment to growth in travel between the U.S. and India, with India emerging as the U.S.’ second-largest visitor source market outside of North America. U.S. lawmakers have urged the Biden administration to tackle the issue of lengthy visa wait times. There has been some improvement: Wait times for visitor visas at some U.S. consulates in India have recently decreased in half, from more than 600 days.  Finally, the owners of the Spain-based Hotel Finca Cortesín have opened a new propertylocated inside a 17th century palace, reports Contributor Leslie Barrie. Barrie notes the Mallorca-based Gran Hotel Son Net is the second hotel venture from the team behind the Finca Cortesín. Finca Cortesín Hotels Managing Director Rene Zimmer is adamant the new property isn’t a boutique hotel or resort. But Zimmer said it will have plenty of local touches, including serving mostly Mallorcan wine and food grown on the island. Barrie writes the Gran Hotel Son Net’s staff believes its focus on local themes will resonate with guests. 

Episode Notes A growing number of affluent travelers are seeking extreme adventures, but are they pushing the boundaries for those popular excursions too far? Travel Experiences Reporter Selene Brophy seeks answers from executives responsible for organizing those trips.  Carl Shephard, co-founder of travel company Insider Expeditions, said safety is always the priority, but added that the industry is providing valuable experiences. He said companies like his should push the boundaries. Virgin Galactic, a long-time Insider Expeditions client, recently took a group of 30 future astronauts on a trip to a remote island centered around a one-minute solar eclipse.  Brophy notes she scheduled interviews for the story before the OceanGate submersible, the Titan, went missing while taking passengers to explore the Titanic wreck. The five passengers on board are believed to have died. Next, much of the discussion around artificial intelligence in travel has centered around how the technology can help increase bookings. But Travel Technology Reporter Justin Dawes reports in his Travel Tech Briefing that hotel tech startups are using AI to combat an ongoing labor shortage.  Dawes cites HiJiffy as one tech company that’s gotten a boost from hotels struggling with staffing issues. Founder Tiago Araújo said the startup grew 150 percent during the pandemic due the industry-wide labor shortage, a challenge many hotels still face. The company said its so-called “pre-stay” product is able to quickly answer roughly 80 percent of guest questions about the hotel.  Araújo added most of HiJiffy’s clients are doing well in terms of revenue. But he acknowledged many are having difficulties regarding staffing, which is driving them to automate as many processes as possible.  We end today in Bhutan. The country is lowering its sustainable development fee — used to offset the carbon footprint of tourists — to encourage longer stays, reports Asia Editor Peden Doma Bhutia.  Bhutia writes Bhutanese authorities relied on feedback from the country’s travel executives to develop options for longer stays. Garab Dorji, CEO of travel company Truly Bhutan, said the reduced fee will give tourists an opportunity to explore more of the country. Bhutan’s tourism department estimates the South Asian nation attracted roughly 52,000 tourists between late September 2022 and mid-May. Bhutia adds the country aims to hit pre-pandemic tourism figures by the end of 2024. 

Ask Skift Is the AI Chatbot for the Travel Industry. Ask Skift Your Questions Episode Notes Canadian travel brands took on large amounts of debt during the pandemic to weather the Covid-induced slowdown. But with those companies still struggling due to the country’s sluggish recovery, Global Tourism Reporter Dawit Habtemariam writes Canada’s travel industry could face business shutdowns in the near future.    Tourism Industry Association of Canada CEO Beth Potter said a large number of travel companies are worried they’ll have to close up shop. A survey by the organization found nearly a third of businesses had more than $250,000 in outstanding debt. In addition, more than half of companies said they weren’t confident about making debt payments due in the next two years. Habtemariam notes a large portion of those debts are to the Canadian government, with the country’s businesses receiving loans from Ottawa to stay afloat during the pandemic.  The tourism association is calling on the government to move payment deadlines, among other requests. About 45 percent of Canadian travel businesses said they could shut down within the next three years without government help.  Next, a growing number of travel brands are turning to major sporting events to upsell and market their core services, writes Travel Experiences Reporter Selene Brophy. Mark McLaughlin, CEO of Dublin-based ticket distribution platform Coras, said travel companies can use sporting events to increase customer engagement. McLaughlin, whose company has partnered with some of Europe’s elite soccer clubs, added that fans visiting Barcelona consider going to a game as much of a bucket list item as seeing the city’s other major attractions. He also described sporting event tickets as high volume compared to the number of trips a tour operator can sell daily.  Finally, India saw a 166 percent year-over-year increase in foreign visitors from January to April this year, writes Middle East and Asia Reporter Amrita Ghosh in Skift’s India Travel Daily. India’s Tourism Minister G Kishan Reddy said the country expects inbound travel to reach pre-pandemic levels later this year. India welcomed more than 6 million foreign tourists last year. The country’s tourism boom has also resulted in India’s revenue from the sector more than doubling in 2022 from the previous year. Indian authorities have also unveiled plans for marketing campaigns targeting international travelers. 

Episode Notes The global travel industry is making consistent progress in its recovery from the pandemic. Skift Research’s Travel Health Index for May 2023 projects the industry’s travel performance will soon surpass 2019 levels.  Research Analyst Saniya Zanpure reports the Index’s average global score in May hit 100 percent of pre-Covid levels, 2 percentage points higher than the previous month. Although that’s a 1 percentage point drop from April, Zanpure notes all regions except Europe have made a full recovery. And Europe is close to a complete rebound at 98 percent of 2019 levels.  Fourteen out of the 22 destinations Skift Research has tracked have made complete recoveries from the pandemic. Zanpure adds Skift Research expects the others to do so soon, with the exception of Russia and Hong Kong.   Next, Indian airlines are continuing their massive aircraft ordering spree, with the country’s largest carrier IndiGo picking up 500 Airbus jets this week. But those huge orders present a big risk for Indian airlines eager to expand internationally, reports Edward Russell, editor of Airline Weekly, a publication.   IndiGo CEO Pieter Elbers said the order reaffirms the country’s confidence in an aviation boom in India, optimism that Russell writes is warranted. Elbers told Airline Weekly earlier this month that IndiGo would double in size by the end of the decade. However, Russell notes that numerous airlines have failed to tap the Indian market’s enormous potential, adding that infrastructure constraints are a persistent challenge. In addition, aviation data firm IBA has questioned whether the Indian market can accommodate the growing number of aircraft.  Meanwhile, Elbers has outlined a three-part internationalization plan that includes new destinations and partnerships. Russell writes IndiGo will serve more international destinations by the end of the summer than it did before the pandemic.  We end today with a look at the Urban Cowboy brand of boutique hotels, which Contributor Leslie Barrie says is looking to maintain a sense of community even while it expands.  Urban Cowboy co-founder Lyon Porter admitted he didn’t have a real plan when the company opened his first hotel in Brooklyn in 2014. But Barrie writes Porter and fellow co-founder Jersey Banks have found their groove in building communal environments for “magical moments.” Urban Cowboy’s property in the Catskills in Upstate New York offers activities such as ax throwing and mushroom foraging. In addition, the brand’s Dive Motel in Nashville frequently hosts parties. 

Episode Notes Chicago’s tourism industry has recently gotten a big boost from events like three sold out Taylor Swift concerts at Soldier Field. Local authorities hope the success of her shows can be the antidote to the city’s negative reputation, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports 45,000 people came to Chicago over a June weekend when it hosted a large oncology conference in addition to the Swift concerts. One local hotel industry official said it was the best weekend for hotels in Chicago’s history. In addition, Chicago tourism chief Lynn Osmond said there were no major incidents downtown despite the huge crowds, a sign she believes the Windy City is well prepared to host major events.  However, Habtemariam writes the city — and its tourism industry — has had to confront public crimes that have made nationwide news. In response to concerns about crime, Osmond wrote a letter to industry partners informing them the city was taking steps to address public safety. Next, luxury travel lodging company Habitas is planning to create a so-called hotel circuit in Saudi Arabia through a $400 million fund, reports Senior Hospitality Editor Sean O’Neill.  O’Neill writes Habitas aims to transfer guests around locations in Saudi Arabia, where the company is looking to add six properties to its portfolio. Habitas already operates two properties in the kingdom. A Habitas representative said the fund would be anchored by the Saudi Tourism Development Fund. Saudi officials have expressed a desire to attract 100 million tourists annually by 2030.  Finally, Australia’s flag carrier Qantas recently unveiled the cabin design of its Airbus A350 jets, which will feature a wellness zone, reports Contributor Jessica Wade.  Wade writes the cabin design represents a significant milestone in Qantas Project Sunrise, the title for its new nonstop routes from Sydney to London and New York. Qantas said it’s the first airline worldwide to develop a unique Wellbeing Zone on its aircraft. The zone includes a guided on-screen exercise and a hydration station.  The nonstop flights from Sydney to London and New York are scheduled to take off in late 2025. Qantas also recently resumed service to New York for the first time in more than three years, with flights from Australia to New York via New Zealand.  Australia’s flag carrier Qantas has resumed flights to New York City for the first time in more than years. 

Episode Notes Travelers will likely notice that hotel room rates are up this summer travel season compared to last year, leading to charges that hotel owners are raising prices to take advantage of pent-up vacation demand. However, Senior Research Analyst Seth Borko argues that surging rates aren’t a case of price gouging. Borko acknowledges that the average price of a U.S. hotel room rose 13 percent in May from the same month last year. But he reports that jump doesn’t account for inflation, adding the price of everything rose during the pandemic. Hotel owners in particular have seen the cost of items such fuel, food and laundry supplies increase. Borko notes inflation data suggests that most hotel owners are raising rates to keep pace with their surging costs.  He also writes that if hotel owners aren’t making more profits from the increased rates, that’s not price gouging.   Next, more travel brands are turning to artificial intelligence tools to help users make bookings, with many companies believing the growing technology will help them operate more efficiently. But Travel Technology Reporter Justin Dawes writes not all of those booking tools will be successful. Dawes notes most companies want a virtual travel agent that can make bookings based on customers’ highly personalized preferences. Vacation rental listing platform HomeToGo is one company planning to release an AI booking tool. But Dawes writes it’s uncertain how small companies with limited data can compete against larger, wealthier rivals. He adds that the platforms that succeed will likely need to solve a unique problem or create a recognizable brand, feats many companies won’t be able to do.  Finally, Australia’s flag carrier Qantas has resumed flights to New York City for the first time in more than three years. It’s another sign of airlines returning to normal after the pandemic, writes Jay Shabat, senior analyst at Airline Weekly, a Skift publication.  Shabat reports that Qantas is initially flying to JFK Airport from Australia via Auckland, New Zealand three times a week. The company will increase that number up to four in October, a month that coincides with the start of Australia and New Zealand’s peak summer tourist season. Qantas views Auckland stopover as an interim measure until it receives a new set of ultra-long-range Airbus jets, possibly in 2025. CEO Alan Joyce said the company has seen enormous demand for the flights since they went on sale last year. 

Ask Skift Is the AI Chatbot for the Travel Industry. Try It. Episode Notes The U.S. tourism industry has gotten a boost from the Biden administration lifting its vaccine requirement for inbound travelers in May. However, a prominent U.S. tourism official believes the industry won’t make a full recovery without the large-scale return of Chinese visitors, writes Global Tourism Reporter Dawit Habtemariam.  Brand USA CEO Chris Thompson said at a U.S. Senate hearing this week that dropping the vaccine mandate has helped boost visitor numbers. But he acknowledged that the eased travel curbs won’t be enough to compensate for the lack of Chinese tourists. The U.S. welcomed over 540,000 Chinese travelers in April, a 81 percent drop from the same month in 2019. China reopened its borders earlier this year for international travel after more than two years of restrictions. Next, the short-term rental industry is poised to benefit enormously from the boom in summer travel, writes Short-Term Rental Reporter Srividya Kalyanaraman A study by short-term rental data company AirDNA found the sector should see growth this summer thanks to strong travel demand. Kalyanaraman reports that this year’s summer travel season is expected to be extended as travelers seek off-season rates. She adds that lower house prices and sustained high demand for rental properties have contributed to an increased housing supply. More homeowners are choosing to rent out their properties rather than sell in a market with low interest rates. Finally, the U.S. Department of Commerce is looking for help in staffing the office for the newly-created assistant secretary for travel and tourism, a position Congress created last December. So what assistance is the department requesting? Roughly $3.5 million, writes Global Tourism Dawit Habtemariam.  National Travel and Tourism Office Director Brian Beall said at a Senate hearing this week that the agency needs the money from Congress to be able to carry out its duties. The office’s responsibilities include developing strategies to help meet the U.S. tourism industry’s goals, including increasing visitor numbers. Congress hadn’t included funding for the office upon passing legislation to create it. Meanwhile, the assistant secretary position hasn’t been filled yet. 

Try the AI Chatbot for the Travel Industry Episode Notes Travel demand among Chinese citizens has surged since Beijing eased the country’s strict Covid-era curbs in January. So how can travel brands tap into one of the world’s most lucrative markets? Skift Research examines in a new report what strategies companies should take to attract Chinese travelers. Senior Research Analyst Varsha Arora writes Skift Research explored various stages of the Chinese travel journey, including planning and booking. The report also touches on the general economic outlook for Chinese travelers, including their widespread optimism. The report concludes with key takeaways for destination marketing organizations, which Arora notes provide valuable tips on how to engage Chinese travelers.  Next, a growing number of real estate investors are looking to combine hotels with members clubs. However, Gansevoort Hotel Group President Michael Achenbaum warns blending a hotel with a club is more difficult than it seems, reports Senior Hospitality Editor Sean O’Neill.  Achenbaum acknowledged the challenges while speaking at a recent hotel conference, citing his own experiences with the members club model. He said investors shouldn’t focus on finding the coolest people for members clubs, which usually charge an annual fee for access to co-working spaces and food and beverage offerings. Achenbaum said that investors should instead concentrate on finding the right people who will truly use the various spaces.   Achenbaum also noted another challenge of blending a hotel with a members club: Determining access for facilities, adding that not giving hotel guests access to certain spaces can be a problem.  We end today looking at the highest-paid U.S. Airline CEOs for 2022, a year that featured a new twist for calculating executive salaries. United Airlines’ Scott Kirby took the top spot, bringing home $10 million, reports Contributor Kristin Majcher.  Kirby replaced Delta Air Lines chief Ed Bastian as the highest paid U.S. CEO in 2022, both in terms of total pay package and a new method for determining executive salaries. A new U.S. Securities and Exchange Commission rule requires major, public companies to disclose a “compensation actually paid” figure. Majcher writes the new measure reflects the changing value of company shares, which usually represent a significant portion of an airline CEO’s compensation. 

Try the AI Chatbot for the Travel Industry Episode Notes Airfares in India have been soaring recently, and a new report finds the country registered the highest increase in airfares in the Asia-Pacific region, reports Asia Editor Peden Doma Bhutia.  A study conducted by Airports Council International attributed the surging airfares to factors such as rising fuel prices and pent-up travel demand. The report noted that fuel prices have jumped 76 percent compared to 2019. The CEO of India-based travel agency Nomad Travels said fares for routes such as Mumbai to Delhi have almost doubled. The study also found the airfares have increased elsewhere in the Asia-Pacific region, including Indonesia, Saudi Arabia and Japan.  However, one airline industry expert said rising airfares are unlikely to stall the surge in Indian aviation, with the country’s major airlines having recently announced record profits for the 2022 financial year.  Next, tours and activities platform GetYourGuide announced on Monday it’s launching a tour devoted to Formula 1 icon McLaren Racing. It’s part of the company’s strategy to take advantage of the surging interest in sports-themed tours, writes Travel Experiences Reporter Selene Brophy.   Brophy reports the McLaren’ Originals tours will be available on a first-come, first-served basis starting on July 6. Jean-Gabriel Duveau, GetYourGuide’s vice president of brand, said the company has seen an explosion in demand for sports experiences. GetYourGuide’s booking data revealed demand for sports tours recorded a more than 130 percent year-over-year jump in the first half of 2023. Duveau added the company is working to develop behind the scenes tours of famous sporting venues.  Finally, real estate investment firm Black Swan has acquired former short-term rental operator Lyric in an attempt to revive the brand, writes Short-Term Rental Reporter Srividya Kalyanaraman.  Kalyanaraman writes Black Swan has bought Lyric’s domestic and international trademark rights as well as the lyric.com domain. Lyric was operating roughly 600 units in 17 markets during the first quarter of 2020 before closing many of its units early in the pandemic. The new Lyric is set to launch this summer, with Kalyanaraman noting that Black Swan’s real estate strategy will be to acquire trophy assets in key markets. 

Try the AI Chatbot for the Travel Industry Episode Notes Saturday’s Champions League final, perhaps soccer’s most prestigious annual event, drew tens of thousands of visitors to Istanbul. But local officials believe the action on the field is secondary to the boost the game will give the city’s tourism industry, writes Travel Technology Reporter Justin Dawes.  While Dawes writes that visiting fans will surely inject a lot of money into Istanbul’s economy, he adds the event’s true value is the advertising power. Turkish Hotel Association President Muberra Eresin said this year’s Champions League final could enhance Istanbul’s reputation as a sought after destination for future events. The city has hosted several major sporting events in recent years, with Dawes noting that sports tourism is one of the fastest growing sectors of tourism.  Next, spending by visitors to the U.S. in April surpassed that of Americans traveling abroad for the first time in seven months, writes Global Tourism Reporter Dawit Habtemariam.  The National Travel and Tourism Office revealed that international travelers spent more than $17.3 billion on travel-related activities to and within the U.S. in April. Habtemariam reports international visitor spending has gone up 25 consecutive months. Meanwhile, Americans traveling abroad spent roughly $17.2 billion.   Finally, Senior Hospitality Editor Sean O’Neill examines in this week’s Early Check-In column an issue that is causing sleepless nights for hotel executives. What is it? The rise of fintech. O’Neill writes industry leaders at two major hotel conferences admitted that they’re worried about fintech’s growth. Marriott’s Chief Financial Officer Leeny Oberg said there’s a tremendous amount of capital in the sector, with O’Neill adding it’s difficult to determine the possible impact of fintech players selling travel. Alex Cosmas, a partner at financial firm McKinsey, said the hotel industry has never previously competed directly with tech giants.  However, O’Neill notes that some hotel executives believe the industry will rise to the occasion. Accor Deputy CEO Jean-Jacques Morin acknowledged that a lot of industry figures believed that online travel agencies and Airbnb would disrupt hotels. But he said hotels handled the increased competition very well. 

Episode Notes Airline executives acknowledged this week they could be in the midst of a recession. But they’re largely unconcerned about an economic downturn impeding the industry’s ongoing recovery, reports Edward Russell, editor of Airline Weekly, a Skift publication. Leaders speaking at a major aviation conference in Istanbul expressed optimism about aviation’s boom continuing. International Air Transport Association Director General Willie Walsh said the airline industry is making progress in terms of profitability. The organization expects to record a more than $22 billion profit this year, a seven-fold increase from its forecast last December.   However, Russell writes behind those optimistic projections is a turbulent backdrop, citing in particular the stalled corporate travel recovery. Corporate travel revenue has plateaued in the U.S. at between 75 and 80 percent of 2019 levels according to executives from several major U.S. airlines. United Airlines CEO Scott Kirby admitted the U.S. is experiencing a business recession. But the company’s Chief Commercial Officer Andrew Nocella said if airlines are in the middle of a recession, it’s the best recession the industry has ever seen.  Next, Iceland’s tourism industry is getting a major boost from a new segment of tourists — hardcore music fans. It’s part of the country’s strategy to diversify its visitor base coming out of the pandemic, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports several recent concerts, including shows by bands such as Wilco and the Disco Biscuits, have helped bring thousands of American travelers to Iceland. An executive at Business Iceland said those concertgoers are the kind of visitors the organization wants, noting they’re eager to explore Iceland beyond Reykjavik and tend to spend a lot of money. Habtemariam adds that Icelandic officials are looking to take advantage of travelers increasingly seeking nature over urban experiences. The country is building more accommodation outside of Reykjavik. In addition, tour operator Intrepid Travel recently developed a one week camping trip that takes travelers to Iceland’s less crowded locations, including its national parks. Finally, U.S. legislators are calling on the White House to prioritize reducing the visa waits Indian travelers looking to visit the U.S. have endured, writes Middle East and Asia Reporter Amrita Ghosh in Skift’s India Travel Daily.  Ghosh writes visa delays are the single biggest impediment to boosting Indian visitor numbers to the U.S. Although the U.S. has made progress in reducing visa wait times at some consulates in India, the average wait was roughly 330 days in early April, according to the U.S. Travel Association. 

Episode Notes The short-term rental industry has experienced a major boom coming out of the pandemic. But Laurence Tosi, founder of investment firm WestCap, believes the sector’s enormous growth is slowing down, reports Associate Editor Rashaad Jorden.  Tosi said that future growth for travel will moderate during a discussion at the Skift Short-Term Rental Summit on Wednesday. He also told Skift founder and CEO Rafat Ali that companies like Sonder and Vacasa aiming to become profitable need to focus on having sustainable business models.  Tosi also touched on the rise of artificial intelligence in travel, urging travel brands to proceed carefully with how they use the technology. He cited Hopper as one company that has used AI extensively.  Next, several airlines are removing first class seats from long-haul international routes. However, Emirates Airlines isn’t getting rid of the luxury offering, reports Edward Russell, editor of Airline Weekly, a Skift publication.  Emirates President Tim Clark said at a conference in Istanbul this week that long-haul first class is very important for the company. He added that more than 80 percent of its long-haul aircraft has first class seats. However, Russell notes that long-haul first class is a gradually disappearing product. Indeed, Qatar Airways recently announced that it wouldn’t install first class on its future long-haul jets. Russell adds that airlines increasingly believe the necessary investment in the product isn’t often worth the cost.  But some carriers have unveiled plans for first class seats on their longest flights, including Qantas Airways and Lufthansa. Russell writes those investments are driven in part by the increase in premium leisure travelers coming out of the pandemic.  Finally, the European Union and Google are teaming up to create a reliable measurement for flying’s climate impact, which has long been challenging for the travel industry, reports Executive Editor Dennis Schaal. The European Union Aviation Safety Agency and Google announced on Wednesday they are teaming up to develop a framework for measuring a flight’s emissions impact. Schaal writes that finding accurate measurements has been a thorny issue because the science is inexact. He adds the collaboration will help Google and partners develop its Travel Impact Model, a publicly accessible model for measuring flight emissions per passenger.  The Lufthansa Group has agreed to provide data for the emissions calculations. An executive at the safety agency said he believes the information will help travelers determine which flights may be more environmentally friendly.

Episode Notes Hotel executives expressed optimism this week for a continued boom despite inflation and a possible recession, reports Senior Hospitality Editor Sean O’Neill.  Accor CEO Sébastien Bazin said at an event organized by New York University that the future for the hotel industry has never been as strong as it currently is. Bazin added that hotel rates in Paris have been 50 percent above 2019 levels for the past six months. O’Neill writes a limited supply of travel lodging has boosted the pricing power of existing hotels, with one executive describing low supply as music to her friends.  O’Neill adds that hotel CEOs are bullish on a surge in travel from Asia, noting that Chinese travelers still haven’t returned en masse. In addition, Bazin said he envisioned India emerging as a major source of business, with the country’s rapidly expanding middle-class increasingly looking to travel abroad. Next, as short-term rentals sit at an inflection point after several years of enormous growth, Skift Research takes a deep look at what lessons industry giant Vacasa can provide the sector after its own boom. Senior Research Analyst Seth Borko writes Vacasa, the largest branded property manager in the U.S., is an important bellwether for short-term rentals that can help answer questions about the sector’s trajectory. Borko notes that Vacasa is a publicly traded company involved in practically every aspect of the industry. Despite experiencing a surge in occupancy rates compared to 2019 levels, Skift Research also found that Vacasa has seen demand cool down, with the period of pandemic-fueled growth coming to an end.  Finally, Indian budget carrier IndiGo is closing in on a record deal to buy 500 jets from Airbus, according to Reuters. That’s the latest in a series of massive aircraft orders by Indian airlines, writes Middle East and Asia Reporter Amrita Ghosh in Skift’s India Travel Daily. Ghosh reports that Airbus is the frontrunner for an order that would surpass Air India’s purchase of 470 jets this February. The projected $50 billion deal comes as India — the world’s third largest aviation market — has seen a strong travel rebound coming out of the pandemic. Furthermore, IndiGo CEO Pieter Elbers recently said international expansion is on the horizon for the company. IndiGo is one of Airbus’ largest customers and had already ordered a total of 830 jets from the Europe-based plane maker.

Episode Notes Travel companies across the U.S. have seen an enormous boom in leisure travel demand coming out of the pandemic. However, United Airlines CEO Scott Kirby believes the U.S. is in a “business recession,” reports Edward Russell, editor of Airline Weekly, a Skift publication.  Kirby said at a conference in Istanbul on Monday that while consumer spending is strong, the same can’t be said for businesses. Russell writes that the downturn has contributed to a slower business travel recovery than many had expected. United Chief Commercial Officer Andrew Nocella acknowledged that business travel demand at United has plateaued while declining to state how much it’s recovered. Russell adds the state of corporate travel is a major concern for airlines, noting the business travelers represent a significant portion of revenue — especially during periods of slower leisure travel.  Next, Marriott is making another foray into the extended-stay sector. The company is launching a brand geared toward price-conscious travelers seeking stays between seven and 30 days, reports Senior Hospitality Editor Sean O’Neill.  Marriott announced on Monday that it would expand into the “affordable midscale” hotel category with the yet-to-be named brand. O’Neill writes the new brand — Marriott’s 32nd — will be the company’s most affordable cost-per-room hotel brand in the U.S. and Canada. Marriott’s other brands with mostly long-stay guests are largely geared toward luxury travelers. O’Neill adds Marriott expects to open the brand in late 2024 or early 2025.  Finally, roughly 90 percent of LGBTQ+ travelers in India consider their personal safety as an important factor when booking travel, reports Asia Editor Peden Doma Bhutia and Middle East and Asia Reporter Amrita Ghosh.  A recent Booking.com survey found that the percentage of LGBTQ+ travelers in India prioritizing safety had jumped 20 percentage points from last year. Roughly 80 percent of respondents said destinations they perceived to be unfriendly to LGBTQ+ travelers were off their travel radar. Bhutia and Ghosh did note that India’s travel industry has made progress in becoming more inclusive for members of the country’s LGBTQ+ community. The survey also revealed 91 percent of respondents feel more comfortable while traveling. 

Episode Notes Tourists from the U.S. are boosting the UK’s tourism recovery, with more Americans traveling to the country in 2022 than prior to the pandemic, writes Global Tourism Reporter Dawit Habtemariam.  A little more than 4.5 million Americans traveled to the UK last year, a 2 percent jump from 2019. In addition, American visitors were spending more and staying longer in the country. Americans spent a record $7.45 billion in the UK in 2022, according to national tourism board VisitBritain. That’s a 42 percent increase from 2019 levels. Tracy Halliwell, an executive at Visit London, said the UK saw a large number of American visitors immediately after the country lifted travel restrictions.  However, Habtemariam notes tourism to the UK still hasn’t made a full recovery from the pandemic. Britain welcomed 31 million visitors last year, a 24 percent drop from 2019.  Next, Associate Editor Rashaad Jorden takes a look at the challenges female business travelers face, nearly a decade after Skift Research reported travel companies were increasingly taking steps to meet their needs.  Jorden reports safety is still a major concern for female business travelers. A survey by the Global Business Travel Association found 83 percent of women traveling for business had experienced safety-related issues in the previous 12 months. The organization also discovered that only 18 percent of corporate travel policies specifically addressed the security of female business travelers. One travel executive said women who experience issues on their business trips often don’t report them to their organizations.  However, Jorden notes some advances that have significantly benefited female business travelers. All medium and large U.S. airports have been required since 2018 to provide private spaces in each terminal for lactating mothers, which another executive said was a godsend for women traveling on business after maternity leave.  Finally, hotel industry expert Cindy Estis Green argues that too many hotel companies have yet to find the most profitable customers for their businesses, reports Senior Hospitality Editor Sean O’Neill in this week’s Early Check-In column.  Green, the CEO of data benchmarking service Kalibri Labs, believes hotel companies are too focused on boosting occupancy rates instead of maximizing total revenue. She also noted many hotel industry leaders have outdated approaches for running a business. Green said that their belief they’d automatically be better off with more guests just isn’t true.

Episode Notes The short-term rental industry has seen an enormous boom over the last decade. And ahead of Skift’s Short-Term Rental Summit in New York next week, Skift Research has unveiled the Skift Short-Term Rental 250, a list of the 250 most prominent companies in the industry. Head of Skift Research Wouter Geerts writes the detailed look at the sector comes four years after its seminal report on the short-term rental ecosystem. He adds that Skift Research divided the 250 companies into three distinct sectors. The new report also delves into Airbnb’s dominance of the short-term rental industry. Next, India-based low-cost carrier Indigo had a banner financial year, flying over 86 million passengers, a 72 percent year-over-year jump. And the company believes an enhanced loyalty program will attract more customers, reports Asia Editor Peden Doma Bhutia. Indigo CEO Pieter Elbers said in an interview with Skift that the Indian market is ready for a loyalty system unlike 10 ten years ago. However, he added the company isn’t sure what features its planned loyalty program will include. Indigo had introduced in 2019 the Ka-Ching card in 2019, a cashback system that Elbers had described as a form of loyalty without classical tiers.  Bhutia adds that international expansion is on the horizon for Indigo. It’s the world’s sixth largest carrier in terms of market size despite its low presence outside of India. Roughly 90 percent of its passengers are domestic travelers. The company is looking to fly into Nairobi and Jakarta among other destinations with its current fleet.  We end today with a look at the hotel industry’s highest paid CEOs in 2022. Most major hotel CEOs actually ended the year with less overall compensation than they originally expected, reports Senior Hospitality Editor Sean O’Neill.  Rob Goldstein at the Las Vegas Sands Corp. was 2022’s highest paid public hotel company CEO, taking home $40 million. He was immediately followed by Choice Hotels International CEO Patrick Pacious, who received $27 million in total compensation. However, O’Neill writes those figures weren’t the most noteworthy detail in hotel CEO pay. A new rule requires U.S. companies to more clearly state the equity awards that represent the pay packages for top executives. That new disclosure showed CEOs took home less money than anticipated.  O’Neill adds European-based hotel companies weren’t required to disclose compensation in the same manner as U.S. companies. The CEOs of IHG and Accor received less compensation on average than their U.S.-based counterparts. 

Episode Notes Expedia Group CEO Peter Kern recently accused rival online travel agency Agoda of undercutting the nightly rates posted on official hotel websites, and that’s anathema to hotels. So how has Agoda been able to discover cheaper rates? Executive Editor Dennis Schaal explains how in his weekly Online Travel Briefing.  Schaal includes a video of then-Agoda CEO John Brown at Skift Forum East in 2019 detailing his company’s mindset on hotel prices. Brown said the company has the responsibility to customers to find the cheapest hotel rates found online even though that caused friction with hoteliers. A spokesperson from Booking Holdings, Agoda’s parent company, said Agoda gets many different rates by contact from its partners. But Kern of Expedia said many hotels don’t realize how their rates are being mishandled. Schaal adds that Expedia has a tech tool that helps hotels weed out rates appearing in unauthorized outlets. smart_toy Next, generative artificial intelligence — which includes the creation of images, audio and video — could fundamentally change travel. So how do prominent executives in the travel industry view this emerging form of technology? Travel Technology Reporter Justin Dawes features several companies’ plans for generative AI in his weekly Travel Tech Briefing. Airbnb CEO Brian Chesky is among the growing group of travel executives bullish on the potential for generative AI. He said the company could use the technology to learn more about prospective guests in a personal manner. In addition, Damian Scokin, the CEO of Argentina-based online travel agency Despegar, said his company sees opportunities for generative AI in areas such as software development and customer service.  Finally, Miami-based vacation rental software platform Hostaway has raised $175 million in funding, with the aim of expanding globally, writes Short-Term Rental Reporter Srividya Kalyanaraman.  Kalyanaraman reports that Hostaway also plans to use the funds to increase staffing and seek opportunities to expand market share. Hostaway recently launched a GhatGPT-powered artificial intelligence tool, which the company aims to manage listings. It also signed a distribution partnership with global travel technology provider Amadeus earlier this year. 

Episode Notes Destinations across the Middle East are poised to get a major tourism boost from China — or more specifically, China’s wealthiest citizens, reports Asia Editor Peden Doma Bhutia in this week’s Middle East Travel Roundup.  More than 20 percent of Chinese millionaires plan to visit the Middle East in the next year, according to a recent report from luxury consulting firm Agility. Bhutia writes Middle Eastern destinations have been wooing Chinese travelers ever since Beijing resumed outbound group tours for its citizens on February 6. Dubai has launched a “China Ready” strategy and run campaigns in the country. Meanwhile, Saudi Arabia has included China in its e-visa program as part of its aim to attract 4 million Chinese visitors annually by 2030.  Next, the ground transport sector worldwide has struggled to innovate in recent years, with many bus and train companies still forcing travelers to use paper tickets, for example. However, a growing number of companies are working to modernize the industry, writes Travel Technology Reporter Justin Dawes. Dawes highlights three companies helping ground transport operators digitize operations. Nairobi, Kenya-based startup BuuPass provides software to long-distance bus operators that enables them to track sales and sell tickets digitally. BuuPass co-founder Sonia Kabra said before using its software, some customers had been losing up to $3,000 daily because of manual tracking.  In addition, Dawes profiles Omio, a Berlin-based ground transport ticketing platform that is working to simplify the booking process for travelers. Omio enables digital ticketing for more than 1,000 transportation providers, mostly trains, buses and cars. The company is also looking to provide ground transport ticketing data to travel sellers like online travel agencies.  We end today with a look at one of North America’s fastest growing online travel agencies, Hopper. Skift Research examined the rise of Hopper in its latest report, which features interviews with company executives.  Senior Research Analyst Pranavi Agarwal writes that Skift Research takes a deep look into how Hopper has distinguished itself from its rivals as well as the factors behind its enormous boom. It became the most downloaded travel app in the U.S. in 2021. The report includes figures such as Hopper’s gross bookings and revenue in addition to Skift Research’s projections for Hopper’s growth. As Hopper is a private company, Agarwal notes much of the data presented in the report hadn’t been published in such detail before. 

Episode Notes Independent hotel brand Arlo Hotels had emphasized smaller rooms in its properties when it launched as part of its appeal. But the company is moving to larger rooms due to a shift in consumer demand, reports Senior Hospitality Editor Sean O’Neill.  Real estate development firm Quadrum Global recently announced it’s planning to bring Brookyln’s The Williamsburg Hotel under its Arlo Hotels brand by September. O’Neill writes rooms at The Williamsburg are considerably larger than the ones at the first Arlo properties. He adds Arlo has been shifting to properties with larger rooms after its first two hotels welcomed more affluent guests than projected. Arlo CEO Oleg Pavlov said the brand had originally focused on attracting millennials.  Next, Montana recently passed a law banning all personal use of TikTok in the state in response to allegations China is using it to spy on Americans. However, while they wait for legal challenges to play out, Montana’s tourism boards are still active on the popular social media platform, writes Global Tourism Reporter Dawit Habtemariam.  Destination Missoula and Glacier County Tourism are two tourism boards in the state still using TikTok. Glacier Country Tourism Racene Friede said the agency is taking a wait and see approach before making any firm decisions about its TikTok account. Habtemariam writes TikTok has grown in popularity in travel marketing in recent years, with tourism boards increasingly producing content on the platform.  Montana is part of a wave of states that have enacted bans on government agencies using TikTok. But it’s the first to outright prohibit all personal use of it within state borders. The state had released a memo last December banning agencies like the Montana Tourism Office from using TikTok.  Finally, a growing number of hotels are hiring cultural managers, employees responsible for helping immerse staff and guests in local history and traditions, reports Contributor Carley Thornell.  Thornell writes the rise in cultural managers is a response to surging consumer interest in cultural tourism. The United Nations World Tourism Organization found cultural tourism is a goal of roughly 40 percent of international tourist trips. Thornell cites Hawaii’s Four Seasons Resort Hualalai as one property that’s made heavy of cultural managers. The hotel has a different cultural manager for specialities such as hula dancing, music and weaving. Thornell adds many activities are free for guests.

Episode Notes Skift editorial events producer Jane Alexander is joined by Skift’s head of research, Wouter Geerts, P.H.D., and research analyst, Saniya Zanpure, to discuss a the travel industry's complete recovery from the pandemic. They discuss how this past April the Skift Travel Health Index average score surpassed that of 2019 for the first time, the weaknesses that still exist and the opportunities for growth. You can read an outline of the report and see supporting charts and graphs in the story Tourism Triumphs: Skift Travel Health Index Reaches Record High.

Episode Notes A recent report in the Wall Street Journal said Choice Hotels International is considering buying Wyndham Hotels & Resorts. However, hotel industry analysts are skeptical, reports Senior Hospitality Editor Sean O’Neill. O’Neill writes a Choice Hotels-Wyndham merger could create the largest hotel franchisor in the U.S. But he cites two analysts who explained why it’s unlikely to happen in a Truist Securities research report. Choice Hotels would have to add more budget properties to its portfolio, which might undermine its strategy of boosting its collection of high-end properties. In addition, a merger might face pushback from antitrust authorities. The two companies combined already have a more than 50 percent share of the U.S. economy hotel market.  Still, O’Neill adds that a merger might make sense in some ways. He notes that bigger is better is a general rule in hotel marketing, franchising and management.  Next, Short-Term Rental Reporter Srividya Kalyanaraman profiles a&o hostels, a Berlin-based company that has reused dirty, run down buildings as part of its quest for net zero carbon emissions.   A&o CEO Oliver Winter said the company, which aspires to be Europe’s “zero-emissions hostel chain” by 2025, scours cities for dirty, ugly buildings that can be repurposed into hostels. Kalyanaraman writes that’s a huge part of its net-zero goal since it allows the company to open a new property with a zero carbon footprint. Winter adds that a&o’s strategy is appealing to Gen Z consumers increasingly looking for greener travel.  Winter also said that using refurbished buildings is substantially more economical for a&o considering the enormous costs it would face if it constructed new properties. Finally, the percentage of U.S. adults planning Memorial Day travel is set to jump from last year despite widespread concerns about inflation, reports Associate Editor Rashaad Jorden. A recent survey by travel news site The Vacationer found roughly 64 percent of American adults intend to travel during Memorial Day weekend, a nearly 5 percentage point jump from 2022. Eric Jones, co-founder of The Vacationer, said that increase indicates a strong summer for the travel industry.  However, Jones acknowledged that inflation could make travel during the upcoming holiday weekend difficult for some people. About 66 percent of respondents in The Vacationer’s survey said inflation was affecting their Memorial Day travel plans. Jones added some people eager to travel will stay home because can’t they afford the surging prices.

Episode Notes The travel industry has reached a significant milestone in its recovery from the pandemic. Skift Research’s Travel Health Index for April 2023 reveals the industry is performing better than it did prior to the pandemic. Research Analyst Saniya Zanpure reports the Index’s average global score in April hit 101 percent of pre-Covid levels, 2 percentage points higher than the previous month. Skift Research uses data from 22 partners to track the travel industry’s performance. Latin America, the Middle East and Africa are among the regions that have seen their travel industries make a complete recovery from the pandemic.  However, Zanpure notes not all countries have fully recovered, citing Hong Kong and Russia as two destinations yet to hit even 80 percent of pre-Covid levels. Nine of the 22 countries Skift Research tracked haven’t surpassed 2019 levels as of April 2023.  Next, Airbnb executives recently expressed concerns amid falling stock prices about a slowdown in bookings compared to 2022. But Short-Term Rental Reporter Srividya Kalyanaraman writes the company shouldn’t be worried about such a drop, with summer travel demand surging. Short-term rental data provider Key Data found the number of nights booked in the second quarter worldwide is up 16 percent from the same period last year. In addition, occupancy rates have risen nearly 16 percent globally. Kalyanaraman cites the United Kingdom and Europe as two destinations that have seen significant year-over-year increases in both average daily and occupancy rates in the second quarter.   Finally, Hilton Worldwide has become the latest hotel company to make a big move in the rapidly booming extended-stay sector. It announced on Tuesday it’s opening an extended-stay brand, reports Associate Editor Rashaad Jorden.  Hilton CEO Christopher Nassetta expressed optimism that the yet-to-be named brand, assigned the working title Project H3, could efficiently serve the growing number of travelers seeking longer stays. Jorden notes Hilton joins a list of hotel giants unveiling extended-stay projects recently. Hyatt and Wyndham in particular have announced the names of new extended-stay brands during the last several months. 

Episode Notes Skift senior media producer Jose Marmolejos speaks with Skift executive editor Dennis Schaal about his latest article on Skift.com covering the 10 highest-paid online travel execs in 2022. They discuss who topped the list, how executive pay has trended in the last few years, and whether these large compensation packages are necessary to recruit top-notch talent. In other Skift news, Associate Editor Rashaad Jorden reports that hotels are increasingly developing locally themed experiences to appeal to travelers. Jorden writes hotels believe they can attract guests and boost revenue by featuring local art and food, with more travelers looking for destination-based experiences.   Next, a U.S. District Court judge recently ordered JetBlue Airways and American Airlines to end their Northeast Alliance, which enabled the two companies to sell tickets on each other’s flights. Edward Russell, editor of the Skift publication, Airline Weekly, delves into the implications of the judge’s decision, including what it means for JetBlue’s pending merger with Spirit Airlines.  Finally, Columnist Colin Nagy looks into the rise of membership clubs, with New York and London, among other cities, welcoming a flood of new entrants. Nagy touches on some of the strategies new membership clubs are taking, including their plans to enhance their guests’ culinary experiences. 

Episode Notes Hotel giants like Marriott, Hyatt, and Hilton have unveiled plans in recent weeks to open extended-stay brands. They’re betting the segment will continue to grow in popularity in years to come, reports Senior Hospitality Editor Sean O’Neill. Marriott CEO Anthony Capuano said in a recent earnings call that his company would be launching an extended-stay product in the near future. Hilton CEO Chris Nassetta said it would debut an extended-stay brand soon while Hyatt unveiled a new brand last month as part of its entry into the sector.  So what’s driving the enormous interest in extended-stay brands? O’Neill cites the ongoing housing crisis in the U.S. as one factor, noting that home construction has failed to keep up with demand in many U.S. markets. He adds the resilience of blended leisure and business travel could boost extended-stay brands for years to come.   Next, the Soho House chain of membership clubs is eager for its members to increase spending. However, it’s not necessarily looking for more traffic in its properties, reports Senior Hospitality Editor O’Neill. O’Neill writes Soho House is focused on upselling members. It’s rolled out an updated menu of food and beverage times that it hopes is more locally relevant. CEO Andrew Carnie said its goal is to boost spending while not necessarily wanting more footfall in its properties. O’Neill adds the Soho House is looking to generate at least $1 billion in total revenue this year.  Soho House total membership rose 38 percent in the first quarter from the same period last year. But it was in the red, posting a $16 million net loss during the first quarter.  Finally, India is poised for a major aviation boom, with domestic bookings recently surpassing pre-pandemic levels, writes Asia Editor Peden Doma Bhutia, and Middle East and Asia Reporter Amrita Ghosh in Skift’s India Travel Daily newsletter. Travel technology provider Sabre attributes the surge in domestic traffic in part to the rise of low-cost carriers in the country. India’s low-cost carriers flew a little more than 26 million travelers in the first quarter of 2023. That’s a 14 percent jump from the same period in 2019.  In addition, Indian authorities have pledged to make major improvements to the country’s aviation infrastructure. As India aims to open 70 more airports by 2025, the government has announced plans to invest $12 billion in infrastructure upgrades. Prominent Indian airlines, including Air India and Akasa Air, have also made large aircraft orders recently. 

Episode Notes Google Travel eliminated the feature that allowed Gmail users to view summaries of their past, present and future trips on google.com/travel, reports Executive Editor Dennis Schaal.  A Google spokesperson said the tech giant decided to scrap the free feature in Google Travel because it didn’t attract enough users to justify the resources required to maintain or further develop it. However, the list of travelers’ past and future trips will still appear on Google calendar. Schaal writes that Google Travel will continue to focus on services such as flights, hotels and vacation rentals.  Next, Booking.com’s latest Sustainable Travel Report reveals a large appetite among Indian travelers for greener ways to travel. Nearly three-quarters are seeking regenerative travel, which aims to leave destinations in a better condition than prior to a visit, reports Middle East and Asia Reporter Amrita Ghosh in Skift’s India Travel Daily newsletter. Booking.com found a greater percentage of Indian travelers are partaking in greener travel than they did last year. Fifty-five percent said they use their towels more than once, a 21 percentage point jump from 2022. In addition, 57 percent of Indian travelers brought their own reusable water bottles on trips, 12 percentage points higher than last year.  Finally, Worldia, a booking platform for travel agents, recently raised a little more than $27 million, writes Travel Technology Reporter Justin Dawes in this week’s Travel Startup Funding roundup.  The Paris-based company plans to use the funding to expand in Europe and North America as well as increase hiring and improving its tech platform. Dawes writes Worldia’s business-to-business tech platform enables travel agency websites to offer one-stop travel planning and booking services. The company said it has access to 16,000 hotels in more than 80 destinations. 

Episode Notes People who want knowledge about the travel industry on Wednesday got a valuable new resource to obtain critical information. Skift unveiled Ask Skift, an artificial intelligence chatbot that will answer your questions focused on the travel sector, says Skift founder and CEO Rafat Ali. Ali writes that a user can ask questions on Skift’s website such as “How is Airbnb planning to leverage AI?” or “Who is IHG’s CEO?” Ask Skift has been trained on the entirety of Skift archives over the last 11 years, including daily stories and research reports. The chatbot will also provide other specialized travel industry content and data in weeks to come. Ali said the emergence of generative AI is enabling Skift to have a question and answer-based relationship with readers that wasn’t feasible before.  Next, JetBlue Airways believes it’s taken a big step to boosting revenue. The company has made major updates effective Wednesday to its already lucrative loyalty program, reports Edward Russell, editor of Airline Weekly, a Skift publication.  JetBlue’s updated loyalty program includes new elite Mosaic tiers and perks, including free business class upgrades and free helicopter transfers between JFK Airport and Manhattan. Russell writes that the driving force behind JetBlue’s loyalty updates is the opportunity to earn more revenue. The New York-based carrier generated $100 million in loyalty-related revenue in the first quarter. That’s a 14 percent year-over-year increase.  Finally, the Hawaii Tourism Authority is continuing to market the Aloha State despite not being allocated funding from the state legislature for the next two years. The agency is planning to award a huge contract to market Hawaii to the U.S. mainland, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports Hawaii Tourism Authority executives decided at a recent board meeting to award a marketing contract worth up to $51 million. The organization also plans to move forward with a $34 million contract for destination management as well as a nearly $3 million contract to market the state to Canadian travelers. Habtemariam adds the contact winners will be selected on May 22. 

Episode Notes Uber is gradually beefing up its travel portfolio. The company has entered into a partnership with online travel agency Hopper that provides its UK-based users the opportunity to book flights and buy fintech products, reports Executive Editor Dennis Schaal.  Schaal notes that Uber is introducing the flight booking feature to a small percentage of its UK users in mid-May while planning a full rollout by this summer. In addition, several Hopper services, including the ability to cancel flights for any reasons or get refunds in the event of flight disruptions, will likely be available for Uber’s UK consumers.  Next, despite rising prices, U.S. travelers largely aren’t eager to cut their travel budgets. Skift Research’s newly released U.S. Travel Tracker report reveals that many consumers are protecting travel from spending cuts they may be making because of inflation. The latest survey from Skift Research finds 70 percent of U.S. travelers had experienced higher travel prices while booking trips. However, only 5 percent of respondents said they would or had cut their travel spending. Senior Research Analyst Varsha Arora writes that although a growing number of Americans believe the country’s economy will worsen in the next year, more than half believe their personal financial status will improve in the next 12 months.  Arora adds that nearly 60 percent of Americans traveled in March 2023, a 4 percentage point increase from last December.  Finally, Choice Hotels has seen bookings surpass pre-Covid levels despite widespread pessimism about the U.S. economy. Why is the company enjoying so much success recently? Choice attributes the surge in bookings to the rise in blended business and leisure travel, reports Senior Hospitality Editor Sean O’Neill. CEO Patrick Pacious said during Choice Hotels’ first quarter earnings call on Tuesday that remote work is helping fuel its strong performance. O’Neill notes the company benefited from travelers extending their trips into shoulder days of the weekend more than they did pre-Covid. Choice Hotels saw a 2 percentage point jump in occupancy growth on Thursday and Sundays compared to 2019 levels.  Choice Hotels generated a net income of nearly $53 million during the first quarter. 

Episode Notes For today’s special episode, Skift senior media producer Jose Marmolejos is joined by Skift Global tourism reporter Dawit Habtemariam to talk about his article that was published on Skift about tourism boards and influencers.  Now in other Skift News, Asia editor Peter Bhutto . Travel Marketplace Skyscanner found that eight of the world’s top ten trending destinations for travelers are located in Asia.  Now in other Skift News, Asia editor Peden Bhutia, reports that Asia’s tourism industry has made an enormous recovery. Travel Marketplace Skyscanner found that eight of the world’s top ten trending destinations for travelers are located in Asia.  Next, the number of women occupying leadership positions in the hospitality industry is continuing to rise. However, contributor Carly Thornell writes Women fighting to land executive roles at major hotel companies still face enormous challenges. Finally, Air France-KLM is looking to expand in South America, and the group believes acquiring Tap Air Portugal might be the way to go. Reports Edward Russell, editor of Airline Weekly, a skift publication. Although, Russell writes Air France KLM is just eyeing a deal with TAP for now. Air France KLM CEO Ben Smith notes Tap’s extensive service to Brazil is very attractive to his company.

Episode Notes Social media influencers have become more powerful in marketing in recent years, with a growing number of companies looking to tap into their sometimes-enormous reach. That list includes destination marketing organizations, or tourism boards, that are developing more sophisticated marketing strategies for influencers as part of their plans to attract tourists, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam writes what influencers say about travel can have more clout than other types of advertising. San Francisco Travel CEO Joe D’Alessandro said the words of an influencer are more trustworthy for many people than an ad the organization may air. A 2022 Pew Research survey found 53 percent of social media users purchased something after seeing an influencer they follow post about it.  Habtemariam notes destinations are increasingly shopping for suitable influencers instead of just waiting to receive pitches from them. Discover Puerto is launching a request for proposal for an agency to assist with its influencer marketing strategy. Chief Marketing Officer Leah Chandler said the quality of influencers is much higher than compared to five or 10 years ago. Meanwhile, the U.S. national tourism marketing agency Brand USA has a program that loans out trusted international influencers to partner destinations.  Next, InterContinental Hotels Group CEO Keith Barr announced on Friday he’s stepping down after six years at the helm, Skift co-founder Jason Clampet and Travel Experiences Reporter Selene Brophy report. Barr cited family as the reason why he’s leaving his post at the UK-based company. He said during IHG’s first-quarter earnings call that the time was right to return to the U.S. considering his daughters will be studying in the country. Barr, who joined IHG in 2000, added he has been living outside the U.S. for roughly 20 years. IHG’s Americas CEO Elie Maalouf will succeed Barr effective June 30.  IHG reported that its first-quarter revenue per available room, an important industry metric, was up nearly 7 percent from 2019 levels. The company received a boost from its average daily rates rising 10 percent from pre-Covid levels. Finally, the Hawaii Tourism Authority will have fewer resources for its marketing effortsamid widespread frustration in the state with the industry. The agency has been excluded from the state budget, writes Global Tourism Reporter Habtemariam.  Habtemariam reports the Hawaii Tourism Authority now has to request funds from the state’s budgeting and finance department. The governor and legislature will have to approve any funding requests. Habtemariam adds the state government will ensure the agency focuses more on destination management instead of marketing. Lawmakers in the Aloha State recently came close to passing a bill that would have dissolved the Hawaii Tourism Authority.

Episode Notes Travel technology vendor Sabre is the latest major company in the tech industry to shed staff. Sabre announced on Thursday it’s cutting around 1,000 jobs, 15 percent of its workforce, writes Travel Technology Reporter Justin Dawes.  Dawes reports Sabre’s move is part of an effort to save $200 million annually and help improve its business operations. Chief Financial Officer Mike Randolfi said most of the job cuts will occur before the end of the second quarter. Sabre reported that it had nearly 7,500 people on staff at the end of 2022. The announcement came during the company’s first quarter earnings call.  Sabre generated a little more than $740 million in revenue during the first quarter, a roughly 27 percent year-over-year increase.  Next, Tripadvisor is making changes to its products, but what will the new Tripadvisor look like? CEO Matt Goldberg explained Tripadvisor’s strategy at its first quarter earnings call on Thursday, reports Executive Editor Dennis Schaal.  Goldberg said the Tripadvisor is introducing new content formats to boost monetization and user engagement. He acknowledged the company monetizes only a small portion of its audience. Goldberg added that Tripadvisor may incorporate generative AI — technology that includes the creation of images, audio and video — in its efforts to improve planning tools. However, Schaal notes that Goldberg’s remarks about generative AI were mostly aspirational.  Tripadvisor generated roughly $370 million in revenue during the first quarter, a 42 percent jump from the same period last year. However, it posted a $73 million net loss.  Finally, corporate travel agency Navan believes it’s taken a big step to help expand its market share. The company has unveiled an updated version of its AI chatbot Ava that it feels will help corporations save money, writes Reporter Selene Brophy.  Brophy reports Ava can help finance teams condense complex spend data as well as provide insights on managing travel budgets. Navan said Ava’s new capabilities include analyzing travel spending to recommend ways to save money, such as changing hotel criteria. Brophy adds Ava is able to write and send an executive summary of its results in several languages. Skift AI Travel Newsletter: AI coverage across travel sectors that’s focused on separating trendy moves from good ideas – in your inbox every Friday. Sign up here

Episode Notes Airbnb is on the cusp of an artificial intelligence-driven revolution, with the technology poised to radically transform the company’s operations, it says. So what might change at the short-term rental giant by next year? CEO Brian Chesky explains Airbnb’s plans in an interview with Skift founder and CEO Rafat Ali. Despite recently unveiling a series of launches yesterday at its annual May product update event, Ali writes Airbnb hasn’t yet announced exactly how it plans to use AI. But Chesky said the technology will be the driving force behind a totally new Airbnb, adding the company would use AI to rebuild its app. Chesky also said that Airbnb would eventually have more AI-augmented customer service.   Next, cruise line Lindblad Expeditions saw its occupancy rate soar in the first quarter — in large part due to its savvy marketing strategy, writes Global Tourism Reporter Dawit Habtemariam.  Lindblad’s occupancy rate hit 81 percent during the quarter, a 15-percentage point jump from a year ago. Company executives expect the figure to continue its rise this year but not fully recover to pre-Covid levels in 2023. Habtemariam cites Lindblad’s substantial investment in digital marketing as a factor in the company attracting more first-time guests. Lindblad’s marketing in the past primarily included brochures and direct mail to prospective guests.  Lindblad generated roughly $143 million in revenue in the first quarter, a significant year-over-year jump. The company did record a net loss of about $400,000 during the period.  Finally, the Lufthansa Group, Europe’s largest network carrier, is optimistic about a banner 2023. The company expects to achieve record summer revenue this year, reports Edward Russell, editor of Airline Weekly, a Skift publication.  Russell writes travel demand remains robust, Lufthansa expects to get a boost from the rise in premium leisure travel. Although the airline posted a more than $500 million net loss during the first quarter, CEO Carsten Spohr said it’s on the verge of its strongest summer in terms of passenger revenue. Russell writes Lufthansa’s bumper summer forecast isn’t solely the result of torrid demand. Decreased aircraft availability will result in carriers flying less, helping increase airfares. 

Episode Notes International travelers will soon no longer need proof of vaccination to enter the U.S. The White House announced this week the vaccine requirement for inbound international flyers will end on May 11, writes Global Tourism Reporter Dawit Habtemariam.  The Biden administration cited the decrease in Covid cases and hospitalizations as a reason for its decision. Habtemariam notes the White House had implemented the vaccine requirements to help slow the spread of the virus. U.S. travel authorities applauded the government’s removal of the vaccine mandate, a move that could lead to an increase in international visitors. Next, VisitBritain is the latest tourism board to jump on the artificial intelligence bandwagon. The organization has created a game using AI voice technology for a campaign targeting American tourists, reports Contributor Samantha Shankman.  VisitBritain is using the rapidly emerging technology to play around with regional UK accents as part of its campaign. Prospective visitors are invited to try those accents, which AI scores, and share the results on social media. A VisitBritain executive said the organization created AI speech technology that can judge Americans’ impressions of UK accents.  Shankman writes VisitBritain believes the content can push test takers toward booking travel to the UK. Skift examined how generative AI — technology that includes the creation of images, audio and video — could fundamentally alter travel marketing in a 2023 Megatrend.  We end today with a look at Qantas Airways new CEO, Vanessa Hudson. She faces the difficult task of living up to the legacy established by her predecessor, reports Edward Russell, editor of Airline Weekly, a Skift publication.  Hudson, who will take over from longtime CEO Alan Joyce in November, will inherit an airline that has emerged stronger out of the pandemic. Russell writes Joyce turned Qantas into a profitable aviation powerhouse during his 15 years at the helm. The company posted a more than $1 billion operating profit during the first six months of its 2023 fiscal year. Qantas expects a profit for the full fiscal year ending in June. Russell adds that Hudson, Qantas’ current chief financial officer, will need to manage the airline’s international partnerships. Its joint venture with American Airlines is one of them, which Russell writes grew in importance during the pandemic. 

EPISODE NOTES Marriott International has announced plans to disclose its resort fees in its total prices by May 15. That’s the result of a settlement with the State of Pennsylvania requiring the company to include those charges in upfront total prices, reports Senior Hospitality Editor Sean O’Neill.   Many travelers express outrage when hotels such as Marriott charge them resort fees at the lobby front desk that are separate from the room rate. Travelers sometimes consider them gotcha fees. O’Neill writes Marriott is one of the first major hotel groups to make the change, which relates to extra fees for services offered during a stay. Online tool ResortFeeChecker revealed many travel companies are far from transparent regarding the those additional fees for services or amenities at some properties. President Joe Biden called out companies earlier this year for not disclosing what he described as frustrating charges. The White House said more than a third of hotel guests claim to have paid resort fees.    Marriott has reportedly made at least $206 million off the practice from self-managed resorts since 2012.  Next, Norwegian Cruise Line's strong onboard passenger spending in the first quarter demonstrates that the pent-up desire to cruise that people had during the pandemic hasn't dissipated one bit, reports Global Tourism Reporter Dawit Habtemariam. Although the cruise line lost $159 million during the first quarter, executives took heart in the fact that gross onboard revenue per passenger cruise day was nearly 30 percent higher than its comparable period in 2019. Norwegian ties that progress to focus on attracting more higher-spending guests, enhancing its bundled offering and increased guest touch points, starting at the time of booking to capture more revenue and prepayment prior to cabin selection. Finally, Tel Aviv, Israel-based property management company Guesty bought vacation rental tech platform StaySense, writes Short-Term Rental Reporter Srividya Kalyanaraman. Kalyanaraman reports Guesty will use StaySense’s technology to facilitate direct bookings as well as provide marketing tools for its customers. Guesty’s acquisition of StaySense, a Nashville-based company that provides marketing and tech solutions to vacation rental managers, is its seventh overall. Although Guesty and StaySense didn’t disclose details of the deal, StaySense CEO David Angotti confirmed it was financed by the $170 million it raised last August. 

Episode Notes Hyatt wants to improve its position in the luxury sector. The company announced plans on Friday to acquire UK boutique hotel booking site Mr & Mrs Smith for about $66 million, reports Corporate Travel Editor Matthew Parsons.  Parsons writes the deal could double the number of boutique and luxury properties that Hyatt offers. In addition, Hyatt Chief Commercial Officer Mark Vondrasek said the company would be able to introduce its World of Hyatt loyalty program to a wider audience. The acquisition includes properties in more than 20 countries where Hyatt lacks a boutique presence, including Fiji, Croatia and Iceland.  Hyatt said the transaction is anticipated to close in the second quarter. The company also plans to add direct booking access to properties in Mr & Mrs Smith’s platform through Hyatt’s website and mobile app.   Next, Bentley and Fabergé have long been renowned in the world of luxury. And those two iconic brands are branching out into selling travel to help attract new customers, writes Travel Experiences Reporter Selene Brophy. Bentley recently launched a set of curated trips named Extraordinary Journeys, which Brophy notes are designed around once-in-a lifetime road trips. Customers can choose among three destinations, namely Scandinavia, New Mexico and the United Kingdom. The UK trips provide guests private entry to Bentley’s factory as well as access to its headquarters.   Likewise, the jewelry house Fabergé is teaming up with the Regent Seven Seas Cruises to launch a new ship, the Seven Seas Grandeur. It is expected to set sail in November 2023. Regent Seven Seven President Andrea DeMarco said the collaboration would provide guests access to Fabergé experiences and experts.  Finally, Visa and Mastercard are reporting a massive jump in cross-border spendingcompared to pre-Covid levels, reports Corporate Travel Editor Parsons.  Mastercard said cross-border volumes in April more than 170 percent of 2019 levels. Meanwhile, Visa reported that travel to Latin America and the Caribbean has more than surpassed pre-Covid levels in the first three months of this year. Parson writes cross-border payments are transactions where the person paying and the person receiving the money are in different countries. He adds they’re a good indicator of travel and entertainment spend.  Visa said during its recent second quarter earnings call that international travel from the U.S. is at 150 percent of 2019 level. However, travel to the U.S. is less than pre-Covid levels, in part due to the strong U.S. dollar. 

Episode Notes American Airlines has seen the rise in blended travel upend its business. Not only are travelers who combine work and leisure trips driving changes in its strategy, the segment is also emerging as one of the company’s most lucrative areas, reports Edward Russell, editor of Airline Weekly, a Skift publication.  American said during its first-quarter earnings call on Thursday that this mashup of blended travel represents 35 percent of the company’s bookings. Russell adds those same travelers are also behind the significant growth in its loyalty program, AAdvantage. In addition, Russell notes blended travelers’ demand for more control over their trips drove American in part to implement distributing its products to travel agencies through the so-called New Distribution Capability, a technology that gives airlines more power over their content. American generated roughly $12 billion in revenue during the first quarter, a 37 percent year-over-year jump.   We turn next to Fiji’s new tourism campaign. The South Pacific nation is showcasing happiness as a way of life for its citizens instead of a trait reserved for tourists, reports Asia Editor Peden Doma Bhutia. Bhutia writes Fiji leverages a happiness vibe to pay tribute to its citizens, culture and natural environment in its “Where Happiness Comes Naturally” advertising campaign. Tourism Fiji’s outgoing Chief Marketing Officer Emma Campbell said happiness lives within Fiji’s people, regardless of whether tourists are around. That tone represents a shift from a previous Fiji tourism campaign, which Butia writes was heavily criticized for perpetuating stereotypes about the country being a happy brown paradise. That marketing effort featured Australian Rebel Wilson.  Campbell said the “Where Happiness Come Naturally” campaign felt like a natural evolution to tell Fiji’s story from the perspective of its citizens. She added that resilience and a strong sense of community helped Fiji survive the pandemic.  Finally, Wyndham executives don’t see the ongoing U.S. banking crisis damaging its hotel pipeline, reports Senior Hospitality Editor Sean O’Neill. Wyndham, the world’s largest hotel franchisor, said during an earnings call on Thursday that it wasn’t worried about March’s collapse of Silicon Valley Bank, which contributed to a tightening of lending in the U.S. Chief Financial Officer Michele Allen said the company is optimistic about its 2023 financing situation, adding the company believes there’s a significant amount of capital still available. Wyndham executives also argued many of its franchised hotels have long-standing relationships with regional banks.  Wyndham generated roughly $67 million of net income during the first quarter. The company also saw its global revenue per available room, a key industry metric, rise 11 percent compared to 2019 levels.

Episode Notes Hilton appears prepared to launch a new apartment hotel brand, just the latest expansion into more affordable offerings. This decision comes amid significant levels of activity in both the extended-stay and long-stay hotel spaces due to a shortage in the U.S. supply, reports Senior Hospitality Editor Sean O’Neill.  Chris Nassetta, Hilton’s president and CEO, told analysts that the new brand will be like a hybrid between an apartment efficiency and a hotel. He wants Hilton to build “hundreds and hundreds” of these hotels, which will have an average length of stay of probably 20 to 30 days on average. Next, experts forecast that 2026 will bring the likely return to pre-pandemic levels of travel spending. But some markets seem to be recovering faster than others, with India, Britain, the U.S., and Australia showing particular signs of growth, writes Skift reporter Andres Buenahora.  Buenahora breaks down varying instances of recovery in different regions, citing insights from industry experts and data points from The Global Business Travel Association regarding travel spending across global markets. Finally, some major cities are placing more value on tourism as in-person office vacancies continue to be replaced by the hybrid work model. For instance, New York is poised to benefit financially over the next decade from rising tourism even if its commercial districts are slower to recover, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam covers how the mayors of many cities are urging larger employers to establish the necessary mandates to require their employees to return to the office. As remote work continues to extend its value to companies post-pandemic, the worker spending gap appears more and more prevalent in impacting city economies. So cities may turn to their destination marketing organizations to boost tourism to compensate.

Episode Notes Premier Inn is looking to expand its brand through mergers and acquisitions. Specifically gearing towards growth in the German market, the hotel chain provides competition to rival brands such as Ibis, B&B, Motel One and Best Western, writes Senior Hospitality Editor Sean O’Neill.  O’Neill examines Premier’s acquisition of six hotels in Germany totaling about 900 rooms — each of the properties are being converted into the Premier Inn brand. This transaction means Premier, already the UK’s largest hotel chain, would offer more than 50 hotels and around 9,000 rooms in Germany. O’Neill also relays vital information from conversations with research analysts and travel executives about Premier Inn’s strategy to scale operations and seek market share gains.  Next, Sonder received an official delisting notice from Nasdaq due to recent financial struggles. Short-Term Rentals Reporter Srividya Kalyanaraman breaks down the situation and writes that Sonder has the next 180 calendar days to regain compliance with Nasdaq’s minimum required share price. Kalyanaraman describes the alternate option is Sonder can elect to transfer to the Nasdaq Capital Market as a means of receiving an additional 180-day grace period.  Kalyanaraman also notes how the potential delisting of Sonder could be a sign of concern for other publicly traded companies struggling to hit financial benchmarks.  Finally, Saudi Arabia is planning to continue its trend of major hotel development, which currently leads the Middle East and Africa for the largest amount of hotel construction. Standing at 42,033 hotel rooms, Saudi Arabia is poised to create the necessary infrastructure to meet the region’s tourism goals, reports Asia Editor Peden Doma Bhutia.  Doma Bhutia also writes in second place in the Middle East and Africa region in terms of hotel construction is the United Arab Emirates with 22,324 rooms, as per March 2023 pipeline data report from STR. 

Episode Notes Companies delivering walking tours of Manhattan often deliver stereotypical tours with no originality. So Travel Experiences Reporter Selene Brophy writes about an initiative in New York that helps entrepreneurs develop compelling and original walking tour experiences.   Brophy reports the Alliance for Downtown New York is in the final stages of its Walking Tour Incubator Grant Program. Five walking tour businesses have been chosen to receive grants of up to $12,500. Brophy adds the money for creating more diverse walking tours of Lower Manhattan is set to launch in the summer of 2024.  Nikki Padilla, one of the program’s mentors, said diversity in product is important, noting that many tours are mirror images of each other. Padilla added that travelers want to be immersed in different facets of communities, acknowledging the tour guide is often the only meaningful interaction a visitor might have with a destination’s history or culture. Meanwhile, Stephen Oddo, another of the program’s mentors, said the challenge for the entrepreneurs is to find unique ways to reach prospective customers about different facets of New York’s attractions.  Next, India’s aviation sector is poised for a major boom. But Asia Editor Peden Doma Bhutia reports it needs an entirely new policy in order to fulfill its enormous potential.   As India’s aviation sector is among the fastest growing in the world, aviation consultancy and research firm CAPA India projects the country might need the infrastructure to be able to welcome 1 billion passengers annually within two decades. The firm has outlined a plan for a new civil aviation policy. India is expected to be the world’s third-largest aviation market by 2025, according to the International Air Transport Association. CAPA India also predicted the aviation industry could inject $1 trillion yearly into the Indian economy by 2043.  Finally, Colombia’s flag airline Avianca has unveiled a subscription program just for business travelers, reports Corporate Travel Editor Matthew Parsons. Avianca has partnered with Caravelo, a company that creates subscription platforms for airlines. Parsons notes the new program, Avianca Access, provides corporate travelers opportunities for potentially cheaper trips without their employers having to commit to an annual quota. Caravelo CEO Inaki Uriz said the program is aimed at small and medium-sized enterprises. The program is operational, but Parsons noted it’s expected to be officially launched later this year. 

Episode Notes The largest public hotel companies will report their financial performance for the first quarter in the next several weeks. So what themes will investment bank analysts be looking for? Senior Hospitality Editor Sean O’Neill explains in this week’s Early-Check In column. O’Neill writes one possibility is an equilibrium where supply and demand are just right, meaning hotel companies are nicely profitable. O’Neill adds that investment bank analysts seem to believe that the hotel industry will dodge a rescission or it will be so shallow that pent-up demand for travel will compensate for it.  O’Neill also notes a bear market could emerge if businesses or consumers curtail travel spending due to financial concerns. He adds the recent banking crisis in the U.S. might reduce bank lending to businesses, which could cool business and leisure travel demand.  Next, the short-term rental market is continuing to grow in 2023, with demand outpacing supply, writes Short-Term Rental Reporter Srividya Kalyanaraman. Average daily rates globally jumped a little more than 3 percent in the first quarter of 2023 from last year, according to vacation rental data company Key Data. In addition, occupancy rates climbed 17 percent worldwide from the same period in 2022. Meanwhile, Kalyanaraman notes that supply, which is measured by the number of available listings, has shrunk. She added that 22 percent of vacation rentals are listed across multiple top online travel agencies. Finally, Mexico is building six hotels alongside the Tren Maya, a controversial railway that aims to provide access to the Yucatan Peninsula’s most popular tourist attractions. But travel executives are uncertain if the railway will boost tourism, reports Contributor Paula Krizanovic. Krizanovic writes that although Mexican authorities have said the project should be completed by December, some figures in the country’s tourism industry consider that timeframe unlikely. However, Paulina Roura, risk consulting partner of consulting firm BDO Mexico, said the Tren Maya would help spark more investment in the Yucatan’s tourism infrastructure. Hyatt has already announced plans to open 5,000 more rooms in two destinations along Mexico’s Caribbean coast. 

Episode Notes Environmental issues have seemingly become more important to travelers in recent years. However, travel companies worldwide have struggled to make their services greener. With that in mind, Associate Editor Rashaad Jorden looks at Skift’s coverage of environmental issues over several years ahead of Earth Dayon Saturday. Jorden notes tourism’s expanding carbon footprint is heightening the need to make travel more sustainable. Transport-related emissions from international tourism are projected to grow 25 percent by 2030 unless urgent action is taken. He reports the hotel industry has made progress in going greener, with a series of small steps, such as using artificial grass to conserve water and removing single-use plastic bottles from guest bathrooms. However, the aviation industry has had little success in reducing its carbon footprint. A 2021 Skift Research report revealed the majority of airlines failed to reach their environmental efficiency targets. And while some airline executives support expanding carbon offsets to reduce emissions, Skift reported in 2022 that flyers were generally unwilling to pay extra to offset emissions from their flights.  Next, luxury hotel operator Six Senses is planning to add clubs as a new product alongside its hotels and resorts. Under a new brand called Six Senses Place, the company is also looking to create a membership service providing travelers access to those luxury- and wellness-themed clubs, reports Asia Editor Peden Doma Bhutia. Six Senses CEO Neil Jacobs said the luxury brand aims to open its first club next year, which will likely be at London’s Whiteley Hotel. Bhutia writes that the clubs are unlikely to operate as standalone entities but will usually come attached to Six Senses hotels. Jacobs told her that the Six Senses Place brand would offer restaurants, bars, and wellness offerings.   Finally, Sedona, Arizona’s tourism bureau recently ended its partnership with the city. Why? The local government wouldn’t permit the bureau to restart destination marketing, writes Global Tourism Reporter Dawit Habtemariam.  Tension began two years ago when the Sedona City Council changed its contract with the tourism bureau, preventing it from spending money on destination marketing. Sedona saw a tourism surge coming out of the pandemic, with the city attracting 3.7 million visitors in 2021. Yet many residents were unhappy with how tourism had remade their town.  Habtemariam writes some local hotel owners and tourism businesses are unhappy with the city council’s decision. These local travel businesses said the post-pandemic boom in travel demand is waning and that Sedona is now facing fierce competition with other destinations. Sedona’s tourism chief Michelle Conway said she expects to find money from elsewhere to run tourism promotion campaigns.

Episode Notes Airline executives, like everyone else, were unable to predict the future of the industry when the pandemic struck in 2020. But United Airlines believes 2023 will give the company a clearer picture of its post-pandemic future, reports Contributor Madhu Unnikrishnan.   Despite United’s challenging first quarter, Unnikrishnan writes the Chicago-based carrier believes it spotted a noticeable trend during the period. CEO Scott Kirby said during its first quarter earnings call on Wednesday that business travel, historically strong in January and February, hasn’t yet returned to 2019 levels. Kirby added there’s a clear change in seasonality, noting the airline expects both business and leisure demand to peak between March and October.  United reported $11.4 billion worth of revenue during the first quarter. That’s a 51 percent increase from the same period last year. But the airline lost $256 million during the quarter.  Next, a growing number of major hotel companies, including Hyatt and Marriott, have launched extended stay brands in recent months. The pioneer U.S. company in the segment, Extended Stay America, is confident it can hold its own against its rivals though, reports Senior Hospitality Editor Sean O’Neill.  Extended Stay America CEO Greg Juceam cited the company’s extensive experience as a reason for its confidence. Juceam claimed Extended Stay America is essentially the only brand purposely built for extended stay guests, which he said gave it insight on how to effectively serve them. He added the Extended Stay America has no plans to go upscale unlike its competitors. O’Neill also writes the company’s new owners have made franchising a priority in part because franchising expands its portfolio faster than buying hotels. Juceam said most of its pipeline is currently dedicated to Extended Stay America Premier Suites, a franchise brand it created in 2021.  Finally, American Airlines recently shook up its airfare strategy to help it gain more control over their distribution. But that move has caused travel agents to see steeper airfares in some of its smaller hubs if they aren’t using the airline’s preferred method of distribution, reports Corporate Travel Editor Matthew Parsons.  American transferred 40 percent of its airfares to channels powered by the so-called New Distribution Capability, a technology that grants airlines more power over their content. American also offered higher airfares if travel agents insisted on accessing the airline’s airfares through what it describes as third-party legacy technology platforms. Parsons notes many corporate travel agencies still book flights through those platforms that American disparages. American has raised non-New Distribution Capability fares more in smaller hubs such as Miami and Chicago compared to its larger ones, according to business travel platform AmTrav. American refuted that it raised fares, but the carrier acknowledged differences in pricing due to the changes in technology it made.  

Episode Notes Hyatt unveiled its newest brand, Hyatt Studios, on Tuesday, becoming the latest hotel company to launch an extended stay brand, reports Senior Hospitality Editor Sean O’Neill.  Hyatt expects to open its first Hyatt Studios hotels next year. O’Neill writes Hyatt’s entry into extended stay is part of a boom in the category, with Marriott and Wyndham having launched extended stay brands recently. Extended stay projects represent roughly a third of the construction pipeline for U.S. hotels, according to hotel industry consulting firm Lodging Econometrics. Next, Delta Air Lines has increased its market share in key markets such as Boston, New York, and Seattle this year compared to 2019 levels. But the company still needs its core hubs to fully recover, reports Edward Russell, editor of Airline Weekly, a Skift publication.  Russell writes the recovery of Delta’s core hubs — including Atlanta, Detroit and Minneapolis-Saint Paul — was delayed amid operational challenges that forced the airline to fly less than it hoped last year. Delta President Glen Hauenstein said the company’s hubs fuel its profits. Russell adds that Delta needs its hubs to rebound to help it hit its financial targets, one of which is recovering to pre-Covid operation margin levels in 2024.  Finally, online travel agency Hopper’s feature enabling customers to leave a tip as part of a reservation has been getting a lot of buzz recently, writes Travel Technology Reporter Justin Dawes.  Hopper actually made the tip an optional fee in 2018, three years after the company implemented a mandatory fee in its reservations. Dawes reports the amount of the tip is either a flat fee or a percentage of the reservation. A Hopper spokesperson recently said many customers are willing to pay a small fee to thank the company for its service, so kept the tip feature.  The spokesperson added that the optional tip is a way for users to acknowledge the value of its price prediction and flight-watch tools. The company offers those features for free. 

Episode Notes The Ritz-Carlton believes it’s part of an innovative effort that could help it ease a labor shortage. The Marriott brand has teamed up with the Switzerland-based EHL Hospitality Business School to create a new employee training program in the Maldives, reports Corporate Travel Editor Matthew Parsons.  The business school has established a three-year program to help the Ritz-Carlton and the Patina Hotels & Resorts train and retain employees. A consultant for the business school said the program would help current employees at the two companies who lack formal certifications. The first group of students graduated from the program last week.  Next, Brazil plans to reinstate tourist visa requirements for visitors from the U.S., Japan, Australia and Canada. That’s in response to those four countries requiring Brazilian tourists to have visas. Global Tourism Reporter Dawit Habtemariam writes Brazil’s retaliatory visa rules could stunt its tourism recovery.  The Brazilian government recently announced that citizens from those aforementioned nations would need to have a tourist visa starting October 1. Habtemariam reports Brazilian officials haven’t yet announced details for the reinstated visa application procedure. But he adds visas will hurt the country’s competitiveness in the race to attract visitors. A Brazil-based executive at tour operator Intrepid Travel questioned the decision to reimplement the visa requirements, noting that travelers don’t want to apply for a visa most of the time.  In addition, Habtemariam writes that poor visa processing times can harm a destination’s tourism recovery, a subject Skift explored in a 2023 report.  Finally, boutique hotel brand Maisons Pariente has focused on operating understated luxury properties in resort destinations since its 2019 launch. But it’s opening a hotel in Paris this June, a market that represents a major challenge for the family owned company, reports Contributor Leslie Barrie.  Barrie writes the Hotel Le Grand Mazarin will be its first hotel not located in a leisure destination and first to be open year-round. She adds that the Maisons Pariente has to walk a fine line between maintaining a “homey” vibe unique to the brand and appealing to both travelers and locals. Maisons Pariente co-founder Kimberley Cohen said it had designed properties that make travelers feel like they’re at a friend’s house.  However, Cohen added that its Parisian hotel will have a distinct personality separating it from the brand’s other three hotels. She said visitors to Paris want to experience something grand — instead of feeling like they’re staying at a typical apartment or house. 

Episode Notes Skift Research projected in 2014 that so-called silent travelers — consumers who resorted to their mobile devices first to find solutions to problems — would significantly alter the travel industry. Has that been the case? Associate Editor Rashaad Jorden reports that mobile-first consumers have indeed changed travel in many ways. Jorden lists some of the shifts travel brands have made to meet the desires of the growing market. Frontier Airlines decided in November 2022 to eliminate its call center and instead provide customers online, mobile and text support via a chatbot. A company spokesperson said most customers prefer communicating via digital channels. Skift had argued nearly a decade ago that silent travelers would increasingly turn to mobile tech rather than the traditional in-person customer service staff that travel companies traditionally relied on.   Hotels have also been impacted by the rise of silent travelers. Paris-based hotel group Accor started enabling guests to check in up to two days before arrival using its mobile app. The company said it unveiled those check-in features to adapt to travelers’ growing mobile habits. Jorden notes a 2017 study found that hotels incorporating apps into a guest stay saw higher visitor satisfaction.  Next, Airbnb recently confirmed that it paused offering new experiences, or tours and activities, without indicating any plans to relaunch them. The company has also removed them from its homepage, raising serious questions about its long-term strategy for its experiences offerings, writes Travel Experiences Reporter Selene Brophy. Airbnb said it was halting new experiences offerings to focus on other services. The short-term rental giant hasn’t admitted what went wrong after its 2022 relaunch of its experiences following a pandemic-era pause. Baidi Li, a spokesperson at tours and activities provider Go City, said Airbnb’s decision was a sensible move. At the same time, Li questioned Airbnb’s approach to the sector, describing experiences provided by its hosts as passion projects.   Brophy quotes one Airbnb host who believes the company will eliminate its experiences offerings due to their absence on its homepage. However,   Dan Wasiolek, an analyst at financial services firm Morningstar, said Airbnb pausing offering new experiences doesn’t mean it won’t continue to invest in the sector.  Finally, higher airfares are helping drive more business travelers in Europe to opt for trains instead of planes, reports Corporate Travel Editor Matthew Parsons.  Parsons cites corporate travel agency CWT as one company that’s seen a surge in rail bookings. The agency estimates that 70 percent of domestic business travel is by rail. Parsons adds the push to reduce carbon emissions is also contributing to business travelers increasingly embracing trains. Saad Berrada, CEO of French travel management platform Fairjungle, said more consumers are looking for low-carbon alternatives to air travel.

Episode Notes Airbnb confirmed on Thursday that it’s pausing offering new experiences, or tours and activities, without saying when it plans to resume them, writes Travel Experiences Reporter Selene Brophy. An Airbnb spokesperson said it was putting a halt to new experiences offerings to focus on other aspects of its operations. Brophy reports the short-term rental giant had resumed its Experiences last year after pausing them at the beginning of the pandemic in 2020. Airbnb CEO Brian Chesky had said the company would be developing experiences for the growing number of people working from home, and for others. Airbnb valued the total addressable market at roughly $1.4 trillion in its initial public offering paperwork published in November 2020.  Next, Delta Air Lines acknowledged industry-wide anxiety about decreasing travel demand and a possibly weak summer. However, the company doesn’t share those worries, reports Edward Russell, editor of Airline Weekly, a Skift publication. Russell writes Wall Street analysts have raised concerns about domestic travel demand in recent weeks, citing a slowdown in new bookings. But Delta President Glen Hauenstein said during its first-quarter earnings call on Thursday that data cited by analysts reflects a change in booking booking patterns and not a softening in demand. Russell notes more travelers are booking trips earlier than usual with the confidence they can change their flights later if necessary.  Delta reported a nearly $550 million operating profit for the first quarter. The company also generated nearly $13 billion worth of revenue during the period.  Finally, travel entrepreneurs often experience challenges in securing funding for their startups. But those hurdles are compounded for Black startup founders seeking capital to help diversify Africa’s tourism offerings, writes Travel Experiences Reporter Brophy.  Brophy cites Rwandan-Canadian Charles Shima, founder of Africa-centric online travel marketplace ZaNiheza, as one executive fighting to raise funds. Despite securing a few grants, Shima acknowledged securing funding for his travel startup concept remains his biggest challenge. He said that ZaNiheza aims to create travel experiences that encourage travelers to visit Africa’s cities instead of just exploring the continent’s popular safari destinations.  Although Brophy notes African startups secured a continental record $5 billion of funding in 2022, most of those investments went into fintech, energy and agriculture startups. One South Africa-based tech executive said the continent’s travel sector lacks unicorns, adding that officials across Africa need to get the fundamentals right pertaining to travel and tourism. 

Episode Notes Hilton has long taken a cautious approach to expanding its footprint in India. But with plans to debut its luxury brand Waldorf Astoria in the country, Hilton believes it’s in a prime position to replicate its China success in India, reports Asia Editor Peden Doma Bhutia.  Hilton Asia-Pacific President Alan Watts acknowledged the company may be late in growing in India compared to its rivals. However, Watts said the country’s improved travel infrastructure has given Hilton the push to expand in India. He said that Hilton has every intention of opening brands suitable for India, as it did in China, adding that Waldorf Astoria is an excellent fit for the Indian market.  Next, American Airlines believes it has reasons for optimism when it reports its first quarter earnings. However, it’s no certainty the second quarter will see a repeat of any first quarter success, reports Edward Russell, editor of Airline Weekly, a Skift brand. Russell writes American’s numbers for the first quarter look good in part due to its large Latin American business. Travel demand in the region typically peaks during the first quarter. But Russell notes the second quarter is expected to be mixed for U.S. airlines, including American. The demand for domestic travel appears to be slowing, with the Bank of America projecting a roughly 5 percentage point slowdown in domestic net sales since mid-March.  Finally, Japan is seeing a major visitor boom amid its ongoing cherry blossom season. However, the country’s tourism businesses are having trouble serving tourists due to significant staffing shortages, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports that travel to Japan has been trending upward since the country reopened to foreign tourists last October. He adds that bookings for this cherry blossom season, which runs from early March to early May, are at an all-time high in part due to travelers moving bookings from 2020 to 2023.  But as the pandemic took a major toll on Japan’s travel businesses, Habtemariam notes the country’s tourism industry has fewer workers than it did prior to Japan closing its borders to overseas visitors. Roughly 78 percent of hotels reported in January having a shortage of full-time employees, according to one survey. In addition, an executive at tour operator Intrepid Travel admitted finding experienced tour guides has been a struggle.

Episode Notes JetBlue Airways announced on Tuesday it’s launching service to Amsterdam this summer as part of its European expansion. But is the company disrupting the transatlantic market as it claims? That’s not really the case, reports Edward Russell, editor of Airline Weekly, Skift brand.  JetBlue CEO Robin Hayes argued that travelers on the New York-Amsterdam route had long been subject to expensive fares and mediocre service provided by other U.S. airlines. He added JetBlue would bring down fares and improve the experience for customers flying between the U.S. and Amsterdam. However, Russell writes JetBlue really hasn’t disrupted the transatlantic market, or more specifically the New York-London one. Overall average fares, including all service classes, jumped 3 percent in the third quarter of 2022 compared to pre-Covid levels. The third quarter is traditionally the busiest for flights between North America and Europe. In addition, Russell notes most travelers would be hard-pressed to distinguish a business class flight on British Airways or Delta Air Lines, or one on JetBlue. Next, several news outlets reported on Tuesday that Airbnb had acquired Scotland-based property portal Letting Cloud. However, the short-term rental giant denied it was making the move, writes Short-Term Rental Srividya Kalyanaram.  An Airbnb spokesperson said it’s never had discussions or any sort of a relationship with Letting Cloud. Letting Cloud produces technology that verifies short-term rental licenses and permits held by landlords.  Finally, we profile Elizabeth Stenne, an artist who has produced work for some of the world’s prestigious hotels, in an At Your Service story, Skift’s monthly feature on travel’s coolest jobs.  Corporate Travel Editor Matthew Parsons reports that Stenne has created art for the likes of Paris’ George V hotel and the Sofitel New York out of a rustic French studio. Despite her reputation for making art for opulent properties, she said her works can be any style, having to navigate the fine line between art and decoration. Stenne admitted that she largely works in the shadows, admitting that she paints without knowing where the finished product will be displayed. 

Episode Notes New York City’s tourism industry has made a monster recovery from the pandemic. But local officials still have concerns about its long-term future, writes Global Tourism Reporter Dawit Habtemariam. Habtemariam reports New York City hit 85 percent of its pre-Covid tourism volume last year. The city is expected to make a complete tourism recovery in 2024, according to New York City + Conventions. In addition, one New York-based tour guide said traditional attractions like the Empire State Building and Statue of Liberty are very close to hitting 2019 visitor numbers.   However, Habtemariam writes the city faces some underlying problems despite its tourism boom. A recent poll found that about 70 percent of New Yorkers are unhappy about the city’s direction. Habtemariam notes that widespread discontent could make tourism promotion tougher. Furthermore, the popularity of hybrid and remote work is costing New York City roughly $12 billion. Habtemariam adds the loss of tax revenue can cause cities like New York City to cut back on infrastructure improvements, which could hurt tourism.  We turn next to another look at how artificial intelligence could significantly alter the travel industry. Skift founder and CEO Rafat Ali argues that an AI-powered Google Maps will make the app even more powerful than it already is. Ali said that AI would make searching for suitable hotels and restaurants more relevant based on a user’s history on Google Maps. In addition to becoming a game-changing app, he said in a video posted to his Twitter account that Google could emerge as a superapp. Superapps enable users to perform a myriad of tasks on one platform instead of having to resort to dozens of apps. Ali said that an AI-powered Google Maps might also provide a visual representation of search results.   Finally, Spain-based travel agency Pangea recently revealed it doubled its revenue from the first quarter of last year. How did it accomplish the feat? The company attributes the revenue boom in part to new stores, reports Senior Hospitality Editor Sean O’Neill.  O’Neill notes an $11 million fundraising round in 2019 not only helped Pangea survive the pandemic, but also enabled the company to open four stores around Spain. Pangea CEO David Hernández said the physical stores have attracted a new generation of travelers. He added the company is developing new technology that aims to further digitize the travel agency sector. 

Episode Notes Google is turning to a popular social media feature to help enrich the hotel search and booking process. The search engine has added an Instagram-like story tool to Google Travel, writes Travel Technology Reporter Justin Dawes.  Dawes reports users can view hotel options with access to information like location and price in a swipeable format somewhat similar to Instagram stories. The user would then be able to save the hotel, book directly on the hotel website, or access third-party links for booking. Dawes adds the previous ways to view search results are still available, but Google is simply providing another option for users who prefer a different format.  Next, the all-inclusive resort chain Club Med is looking to capitalize on its post-pandemic boom. So the company is opening new properties and launching a marketing campaign as part of a push to go upmarket, reports Senior Hospitality Editor Sean O’Neill. Club Med recently announced that 97 percent of its resorts are now premium, a shift that was years in the making. At the Skift Global Forum in 2016, its leadership expressed a desire to move upmarket and target affluent millennial families. The company just opened a $200 million Club Med Tignes where rooms can cost roughly $2,000 a night.  Meanwhile, Club Med has unveiled a new marketing campaign to help update consumer perceptions of the brand, including showcasing its Exclusive Collection resorts. One expert said Club Med’s campaign reflects a trend where hotels are eager to cash in on the growing appetite for luxury. Finally, Spanish city Malaga is looking to host the Expo 2027 World Fair. So what does its strategy entail? Malaga is working with dozens of African destinations to make their tourism industries more sustainable, writes Travel Experiences Reporter Selene Brophy. Brophy reports Malaga would roll out skills-sharing pilots with several African countries before 2027 — if its bid is successful. Malaga’s head of tourism, Jonathan Gomez Punzon, acknowledged its candidacy is not primarily about showcasing the Spanish city. He said Malaga wants to show cities worldwide how to incorporate sustainability in tourism.  Brophy cites South Africa as one destination interested in Malaga’s skill-sharing program. South African Tourism Minister Patricia de Lille said the country could replicate Malaga’s advances in technology and sustainability to improve its tourism industry. Meanwhile, an official from Sierra Leone said working with Malaga was a done deal. 

Episode Notes The U.S. government could follow in the footsteps of several states that have enacted bans on their agencies using TikTok. So how would a national TikTok ban affect the U.S. tourism industry? Global Tourism Reporter Dawit Habtemariam writes a ban would be a huge blow to the industry’s global marketing efforts.  Habtemariam reports that U.S. tourism boards have increased their marketing on TikTok since 2021, noting the platform enables them to be less reliant on Google to reach travelers. TikTok has over 750 million monthly users worldwide. But Habtemariam notes there’s a push to ban TikTok in the U.S. due to concerns about its connection to the Chinese government and potential risk to U.S. national security.   One travel marketing executive said a national ban would drive tourism boards to redirect their advertising dollars to platforms like Instagram and YouTube Shorts. Habtemariam adds that destinations would lose insight into the experiences of international travelers, which would hamper the U.S.’ efforts to make a full tourism recovery.    Next, U.S. travelers are generally eager to partake in more sustainable forms of travel. But a new survey reveals inflation is largely preventing them from doing so, reports Associate Editor Rashaad Jorden. Travel industry website The Vacationer found that 74 percent of American adults intend to make greener travel decisions. However, Jorden notes a much lower percentage is actually shelling out money for sustainable options. Skift Research revealed in a recent survey that only 23 percent of travelers paid extra for sustainable travel in the past 12 months.  The Vacationer’s co-founder Eric Jones said while sustainable travel may be important for many consumers, it’s not a major priority for people trying to make ends meet. Roughly 60 percent of respondents to the Vacationer’s survey said cost was the most important factor when booking travel.  We end today looking at a Swiss hotel that’s made enormous strides in creating an inclusive workplace. Contributor Leslie Barrie profiles the Martigny Boutique-Hotel, where two out of three staff members have intellectual disabilities.  Forty of the hotel’s 70 team members come from a foundation supporting people with intellectual disabilities. While Barrie writes that the Martigny takes pride in its concept, the hotel’s director Mathis Munoz said its main goal is to provide guests an art-themed experience with comfortable rooms. The Martigny is home to artwork created by people with intellectual disabilities. Munoz acknowledged that his role at the Martigny has presented him with challenges he hasn’t experienced before. But he said it’s been rewarding in part because team members are less self-conscious about expressing their happiness.  

Episode Notes American Airlines recently shook up its ticket distribution strategy to help it gain more control of airfares. That move has resulted in corporate travel agencies seeing huge gaps in ticket prices, reports Corporate Travel Editor Matthew Parsons.  American moved 40 percent of its airfares to its website and channels powered by New Distribution Capability, a technology that gives airlines more power over their content. It also stopped selling tickets through what it describes as third-party legacy technology platforms. Although three major global distribution systems now provide access to the carrier’s New Distribution Capability-enabled fares, Parsons writes corporate travel agencies are seeing large fluctuations in ticket prices.  One agency, AmTrav, said 35 percent of its itineraries had lower fares in New Distribution Capability than in standard distribution systems. Next, the growing number of travelers combining business and leisure during their trips are becoming a more valuable market for hotel brands. So designers are increasingly looking to adapt to their changing needs, reports Contributor Carley Thornell. Thornell writes brands are making changes that go far beyond enhancing Wi-Fi capabilities or adding power ports. She cites Zoku as one brand that’s modified the common spaces to help improve interaction among guests. A Zoku executive said it needs to create watercooler moments for visitors, with Thornell noting that the company has selected long communal tables to encourage guests to interact with each other.  An executive at one design firm said there’s no going back when it comes to hospitality spaces, adding the hotel lobby is no longer a space to sit and wait for a car.  Finally, Australian short-term rental operator Alloggio is poised to be taken private by a private equity firm. Short-Term Rental Reporter Srividya Kalyanaraman writes that other struggling companies in the sector could follow in Alloggio’s path.  Alloggio would go private if its shareholders approve the roughly $40 million deal in July. Although Kalyanaraman writes that private equity can inject much-needed capital into some companies, it also often comes with restructuring — including furloughs and change of management. Annie Holcombe, co-host of a podcast devoted to vacation rentals, said being managed by private equity could help firms operate more efficiently. Allogio — as well as Vacasa and Sonder — have experienced struggles after going public.  For more travel stories and deep dives into the latest trends, head to skift.com.  To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

Episode Notes Expedia has released the first version of a ChatGPT-powered travel planning chatboton its mobile app. It’s the first online travel agency outside of Asia to do so, writes Travel Technology Reporter Justin Dawes. Dawes notes that Expedia users can now use the chatbot to help plan trips. Although the tool does not offer specific real-time information about details such as pricing and events yet, users can get help during travel planning by asking general questions about a destination. Dawes adds that although the chatbot doesn’t provide the next-generation planning and booking experience experts envision, the tool brings that vision closer to reality.  Next, U.S. beach destinations saw a boom in visitor numbers during the pandemic. But they’re facing increased competition from large cities and overseas destinationsthat have re-emerged as popular options for travelers, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports that some beach destinations expect their tourism growth rates to slightly decrease in 2023, citing Panama City Beach, Florida as an example. He notes one reason is that Americans have become more comfortable with traveling abroad. In addition, big cities such as New York City are expecting a surge in visitor numbers this year. Habtemariam notes beach destinations will emphasize to prospective visitors that they’re home to more than sun and sand. He cites Myrtle Beach as one example. The South Carolina city has been actively promoting its live music and culinary scenes the last two years. Meanwhile, officials in Panama City Beach said their decision to open its second large-scale outdoor sports park in 2019 has paid dividends.   Finally, Choice Hotels has at last reported on its environmental performance. However, the company hasn’t provided information about emissions from its franchised hotels, the vast majority of its properties, reports Senior Research Analyst Wouter Geerts. Choice recently released its 2022 Environmental, Social and Governance report, the first time it’s ever reported on its environmental and social efforts in depth. While the report contains some emissions data, Geerts notes that it offered no insight into its scope 3 emissions. Greenhouse gas emissions are divided into three scopes, and scope 3 includes emissions from franchised hotels. Choice CEO Partrick Pacious wrote in the report that the company is working to implement a dashboard that would enable it to track its scope 3 emissions. Choice has more than 7,000 franchised properties in its portfolio. 

EPISODE NOTES Denmark’s national tourism board VisitDenmark is tapping into artificial intelligence to boost interest among prospective visitors. Its latest tourism campaign includes foreign landmarks, with an assist from Artificial Intelligence, playfully urging travelers to visit Denmark, reports Contributor Samantha Shankman.  The campaign features iconic attractions such as the Mona Lisa and Statue of Liberty telling travelers they should head to Denmark instead of coming to see them. VisitDenmark’s Marketing Director Dennis Englund said the organization aims to show the opportunities the country provides, especially outside of its major cities. Englund added VisitDenmark learned about AI’s strengths and weaknesses in content creation while developing the campaign.  Next, New York’s Gansevoort Hotel is facing competition to attract the consumers increasingly interested in fine art and luxury goods. So the boutique property is undergoing a $30 million facelight to remain relevant in Manhattan’s changing Meatpacking District, reports Contributor Leslie Barrie.  As the Meatpacking District has transformed from the center of New York’s nightlife into a neighborhood with luxury shops, Barrie writes the Gansevoort is becoming an adult version of itself. The hotel has remodeled its rooms, lobby and check-in. It’s also increased its art collection, with the aim of becoming a cultural hub instead of a nightlife epicenter.  Barrie also writes that some of the quirks that made Gansevoort appropriate for a New York’s nightlife hot spot are gone. But she adds the hotel must walk a fine line between working with its brand recognition from that era and appealing to deep-pocketed consumers in a rapidly gentrifying neighborhood.  Finally, China has issued more than 18,000 visas to Indian travelers this year despite a lack of direct flights between the two countries, writes  Middle East and Asia Reporter Amrita Ghosh.  Ghosh reports Indian travelers have passed through Nepal and Myanmar, among other countries, to reach China. A Chinese official said Beijing was working with India to resume direct flights linking the two countries, which have been disrupted since the start of the pandemic. Ghosh adds that Indian tourists have paid steep airfares to travel to China.  For more travel stories and deep dives into the latest trends, head to skift.com.  To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

Episode Notes Southwest Airlines took a major beating from a massive meltdown that resulted in it canceling more than 17,000 flights last holiday season. So it’s implementing substantial steps to prevent a repeat of that enormous fiasco, reports Edward Russell, editor of Airline Weekly, a Skift brand. Southwest said in a new report it’s focused on major improvements in three areas, most notably beefing up its winter weather operations. Chief Commercial Officer Andrew Watterson acknowledged at a U.S. Senate hearing in February that the carrier had done a poor job of preparing for inclement weather. Southwest will also make $1.3 billion in technology-related investments in 2023. The company’s outdated tech was widely believed to be a cause for the epic meltdown.  Next, India-based budget hotel operator Oyo revealed on Friday that it’s reducing its proposed $1.1 billion initial public offering nearly in half, reports Asia Editor Peden Doma Bhutia.  Bhutia writes Oyo filed its latest initial public offering paperwork with the Indian stock exchange on Friday. The company is likely to go public in mid-November once it receives approval from Indian authorities. A source close to the company said it hopes to raise between $400 million and $600 million from selling new shares to the public. Bhutia adds the sales could help improve Oyo’s financial positions and credibility in the Indian stock market.  Finally, the LGBTQ+ travelers have become one of the most powerful and lucrative segments in the travel industry in recent years, with travel brands increasingly looking to make inroads in the growing group. With its clout expected to increase even more in the future, Associate Editor Rashaad Jorden is taking a deep look at how Skift has covered issues pertaining to LGBTQ+ community throughout the years.  Jorden reports Skift has frequently addressed marketing efforts toward LGBTQ+ travelers, including hits and misses. Skift highlighted Fort Lauderdale in July 2015 as one success story. The Florida city attracted more than 1.5 million LGBTQ+ visitors the previous year. However, some industry executives believe travel brands struggle at times to effectively market themselves to LGBTQ+ travelers. One travel advisor described marketing to the community as narrow in a June 2021 article. Jorden also lists LGBTQ+-related travel advances and setbacks Skift has covered. Skift reported on the U.S. joining countries like Canada and Germany by issuing its first ever non-binary passport in October 2021. Issues specifically affecting transgender travelers have also been featured in Skift. One industry executive said it’s often difficult for transgender travelers to find suitable information from travel advisors.

Episode Notes Remote work has grown exponentially in recent years, and speakers at the recent Skift Future of Lodging Forum in London believe it’s becoming further embedded in the hospitality industry, reports Corporate Travel Editor Matthew Parsons in this week’s Future of Work briefing.  Parsons cited Airbnb as one company getting a boost from the rise in remote work. Global Head of Hosting Catherine Powell attributed its 60 percent jump in bookings from pre-Covid levels in part to the flexibility remote work provides travelers. In addition, Tamara Lohan, CEO of luxury booking service Mr & Mrs. Smith, said even upscale properties are aware of the importance of remote work. Lohan mentioned room designs that can make it easier for guests to do work.    Next, many travelers consider souvenirs an important part of their trips, but largely don’t use those mementos after returning home. Global Tourism Reporter Dawit Habtemariam explores why souvenirs are often forgotten as well as innovations that could help communities dependent on selling them.  Habtemariam reports that souvenirs are destination marketing products to potential visitors, with roughly two-thirds of them being given to either relatives or friends. Many residents of popular tourist destinations have established businesses around souvenirs, enabling them to support themselves and preserve their cultures. However, International Inbound Travel Association chair Peter van Berkel said travelers hardly use the souvenirs they buy. Habtemariam also notes that unused souvenirs can damage the environment, especially those that come in plastic.  As one travel executive said meaningful souvenirs are more likely to be used after their purchase, Habtemariam writes improvements in delivery speed and costs could help diversify souvenirs countries are famous for. He adds that the most popular souvenirs are easy to carry on planes, especially since large items possibly meaningful to travelers are often difficult to bring home.  Finally, popular TV shows and movies are not only driving more travelers to visit certain destinations, they’re also inspiring travel brands to create pop culture-centered trips amid the growing desire for experience-based travel, writes Travel Experiences Reporter Selene Brophy. Brophy cites luxury travel company Black Tomato as one brand working to further leverage the power of the silver screen to boost bookings. It’s entered into a partnership with the production company behind the iconic series of James Bond films. Brophy notes a Bond-inspired itinerary includes action stunt lessons with actor Daniel Craig’s stunt double.  Black Tomato co-founder Tom Marchant said sales of its TV and movie-themed trips have grown 170 percent over the past five years. The company launched a series called Set Jetting in 2016 that features TV-inspired itineraries. 

Episode Notes Hilton is looking at ways it can utilize the advances in artificial intelligence to adapt to travelers’ changing needs. So the company has been testing new features that will enable it to deeply personalize guest bookings and stays, reports Executive Editor Dennis Schaal.  Chief Commercial Officer Chris Silcock said at the Skift Future of Lodging Forum in London on Wednesday that Hilton is testing out packages with features like pre-booked meals and parking. He told Senior Hospitality Editor Sean O’Neill that Hilton wants to perfect those features first before distributing them to partners such as Booking.com and Expedia. Silcock added that knowing what amenities a guest prefers will help Hilton create what he described as powerful personalization.   Next, United Arab Emirates-based luxury hospitality company Jumeirah Hotels is booming in the Middle East, with plans to open several properties throughout the region. That growth is pushing the company to expand further — especially in Europe, reports Asia Editor Peden Doma Bhutia. Jumeirah Group CEO Katerina Giannouka said at the Forum on Wednesday that it’s keen to invest in more properties in Europe. Jumeirah has five European hotels in its portfolio, having recently acquired Swiss luxury hotel Le Richemond. Giannouka also told Skift President Carolyn Kremins that Jumeirah has plans to grow its portfolio in Asia and the Americas.    Giannouka added that Jumeirah has seen a 25 percent increase in demand from sub-Saharan Africa.  Finally, the tours and activities sector in Southeast Asia is widely considered to be lagging in its adoption of technology, contrary to many people’s perception of a largely tech powered region. So recent tech upgrades are a godsend for companies eager to capitalize on the sector’s enormous popularity in Asia, reports Asia Editor Bhutia.  Bhutia cities BeMyGuest, a distribution platform for Southeast Asian tours and activities operators, as one company that’s helped boost the sector. BeMyGuest has expanded its offerings to include a booking system and translation services. CEO Blanca Menchacha said the pandemic accelerated the adoption of technology, adding the recovery has been much faster for companies that started using new programs during the pandemic. Roughly 80 percent of Southeast Asia’s tours and activities sector is offline. Meanwhile, GoCity, the world’s largest sightseeing pass company, is also working to digitize the tours and activities sector. GoCity, which entered the Southeast Asian market in 2018, is focused on developing a booking system that Bhutia writes would help tours and activities operators improve their customer experience.  

Episode Notes Hotel companies have gotten better in recent years at reporting their environmental performances amid their push to reduce carbon emissions. However, Skift Research’s latest report reveals hotel brands still have blind spots in their reporting, especially the performance of their franchised hotels. Skift Research investigated the environmental performance of the world’s six largest hotel companies. Senior Research Analyst Wouter Geerts writes all companies need to do a better job of measuring and reporting their so-called scope 3 emissions. Greenhouse gas emissions are divided into three scopes, and scope 3 includes emissions from franchised hotels. Geerts notes that some companies have more comprehensive scope 3 coverage than others. Wyndham, the largest franchise holder of the companies Skift Research investigated, has very little scope 3 reporting. Prominent hotel brands have increasingly turned to franchising to help grow their portfolios.   Next, major U.S. airlines are still struggling to make a complete recovery coming out of the pandemic. United Airlines and American Airlines are cutting flights due to issues such as pilot shortages and aircraft delivery delays, reports Edward Russell, editor of Airline Weekly, a Skift brand. United cited a pilot shortage as the reason it’s ending flights to Erie, Pennsylvania in June. Russell notes that’s a well-documented problem primarily affecting regional carriers. He adds that ongoing aircraft delivery delays have also made scheduling flights difficult. American suspended flights between Philadelphia and Madrid in May and Jue due to late deliveries of Boeing 787 jets.  Russell also writes the reduced flight schedules don’t come as a surprise, with Airbus and Boeing having consistently delivered planes late since last year.  Finally, airports across the Middle East need an enormous amount of infrastructure improvement to help meet the rising demand for air travel. How much? $151 billion, reports Asia Editor Peden Doma Bhutia in this week’s Middle East Travel Roundup newsletter.  The push to improve the region’s aviation infrastructure comes as Middle East airports are expected to handle more than 1 billion passengers by 2040. That’s up from 405 million in 2019. Bhutia writes that several countries around the Middle East have already unveiled massive airport projects, including Saudi Arabia. Saudi officials are planning to build one of the world’s largest airports. 

Episode Notes Carnival Corporation is continuing to make enormous strides in its recovery from the pandemic. The company recorded its highest-ever booking volume for future sailings during the first quarter. That’s in large part due to its stellar performance in North America, writes Global Tourism Reporter Dawit Habtemariam.  Carnival CEO Josh Weinstein said during its earnings call on Monday that North American booking volumes have exceeded 2019 levels during the last six months. He added the company has seen demand surge across all regions. Carnival does not disclose specific numbers for bookings.  Although Carnival is doing well in Europe, the company is struggling to make a full recovery in both Asia and Australia. Habtemariam reports Carnival has been hit hard by China not reopening to international cruise travel.  Next, New York City is tweaking its iconic “I Love New York” slogan to “We Love New York City” as part of a new marketing campaign. But Global Tourism Reporter Habtemariam writes the new slogan like many others faces an uphill climb in gaining acceptance from the public.  Habtemariam reports New York City is launching the campaign to help boost civic engagement as well as pride in the city. Kathryn Wylde, a local business executive, admitted that New Yorkers largely felt pessimistic about the state of the city, adding the widespread negativity makes promoting tourism difficult. New Yorkers largely felt pessimistic about the state of the city, adding the widespread negativity makes promoting tourism difficult. Wylde said the new slogan is supposed to inspire New Yorkers to take concrete action to improve the city. Habtemariam writes marketing campaigns can drive civic engagement, citing St. Louis as an example.  However, Habtemariam notes the new campaign has largely been ridiculed in the press. One marketing expert acknowledged it’s very difficult for tourism slogans to win community support, adding there have been more failures than successes. Habtemariam also writes that tourism slogans often struggle to gain acceptance because they can’t tell people how to feel.  Finally, the U.S. is making substantial progress in reducing the lengthy waits Indian travelers endure to obtain visitor visas. Wait times at some U.S. consulates in India have dropped below one year, reports Middle East and Asia Reporter Amrita Ghosh and Asia Editor Peden Doma Bhutia in Skift’s India Travel Daily newsletter. Reducing visa visitor delays has been a major priority for U.S. consulates in India, a major tourism market for the U.S. Average wait times are roughly 250 days in New Delhi and 330 days in Mumbai. The consulate in Mumbai had recently announced it was bringing in consular officers from around the world to assist with its visa operations. 

Episode Notes Hotels have long said that they struggle to place women in executive roles, with women currently representing only 30 percent of leaders in the hospitality industry. So the hotel industry’s efforts to create paths for women to hold leadership positions is a long overdue step in reversing that gender imbalance, reports Contributor Carley Thornell.  Although women account for more than half of travel and tourism workers worldwide, Thornell notes that gains for women in high level hotel management have been minimal. She cites Choice Hotels’ HERtels by Choice development seminar as one program looking to create leadership opportunities for women. The seminar connects women with hotel industry veterans and Choice executives. One hospitality CEO said a lack of industry connections is a significant barrier to hotel ownership.  Thornell adds that women are typically carrying more of the burden for childcare coming out of the pandemic, another obstacle to landing executive roles. So Marriott International created part-time manager positions to help make the company appealing for mothers.  Next, travel brands marketing to LGBTQ+ community have historically focused on gay solo travelers and same-sex couples, largely in tune with their images of the segment. But Travel Experiences Reporter Selene Brophy writes that LGBTQ+ family travel is growing, with safari tour operators poised to take advantage of its boom. David Ryan, CEO of South African-based tour operator Out2Africa, said LGBTQ+ family travel as an emerging trend completely counter to long held stereotypes of travelers in the community. He added Out2Africa’s guests haven’t had any issues with any of the safari companies it’s worked with, describing them as LGBTQ+ friendly. Brophy writes the safari industry is well-prepared to take advantage of the booming LGBTQ+ family market. Ryan attributed the rise in LGBTQ+ family travel to the surge in same-sex couples having children.  Meanwhile, Ryan admitted that Uganda’s recent move to enact some of the world’s harshest anti-gay laws is complicating business for Out2Africa. Ryan said Uganda has been on his radar for a long time. While the president of the International LGBTQ+ Travel Association said he would never tell travelers not to visit a particular destination, Ryan said members of the community are unlikely to support an unwelcoming destination.  Finally, the hotel industry has long considered revenue per available room — so-called RevPar — to be its most important performance metric. But some executives believe companies should use other figures to convey how well hotels are performing, reports Senior Hospitality Editor Sean O’Neill in this week’s Early Check-In. Hotel valuation firm HVS is urging hotels to use metrics that it says better capture a hotel’s profitability. While O’Neill writes revenue per available room is useful for its simplicity, he adds another metric to consider is revenue per available square meter. That accounts for the building as a whole. Russell Kett, the chair of HVS’ London office, said the new metric would give hotel owners more ideas of how to turn profits. O’Neill adds that HVS also believes that revenue per available room doesn’t correlate well with a hotel’s valuation. 

Good morning from Skift It’s Friday, March 24, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. Office buildings worldwide have struggled to lure back workers who have opted for remote life turning instead to locations such as hotels and coffee shops. But in a new twist of irony, managers of those offices could get a boost from platforms working to connect them with companies that have gone hybrid, reports Corporate Travel Editor Matthew Parsons in this week’s Future of Work briefing. UK-based coworking booking platform AndCo has launched a new platform called NO HQ in response to the surge in remote working teams eager to use offices. Although many companies have either scaled back or gotten rid of their offices, AndCo co-founder Tom Wordie said some teams want a place to meet that’s dedicated to them. NO HQ also aims to provide companies that kept their offices the opportunity to monetize spaces that sit empty.  Wordie said AndCo will test NO HQ in Amsterdam first before possibly expanding to New York. He expressed confidence that the platform could succeed in New York. Parsons notes the city is losing out on $12 billion annually because of remote work.  Next, speaking of Amsterdam, the Dutch city is looking to attract tourists it believes will help improve the quality of life for its residents. So it’s working to reduce the appeal of its internationally known red light district, writes Global Tourism Reporter Dawit Habtemariam.  Habtemariam reports Amsterdam is launching a “Stay Away” campaign to discourage tourists primarily looking to party. The city is banning public consumption of cannabis in the red light district from mid-May. The neighborhood’s bars and restaurants will also have earlier closing times. Amsterdam’s mayor said the city wants visitors interested in its cultural institutions instead of those mainly coming to get stoned.   Habtemariam writes the huge party crowds have had a negative impact on business development in Amsterdam. One resident said the city is home to an endless stream of pancake shops because it’s a major draw for stoned travelers. A Dutch government study found that nearly 60 percent of international tourists coming to Amsterdam do so to consume drugs. Finally, Dubai recently suspended a tax on alcohol and lifted fees on personal alcohol licenses to help boost tourism. However, Contributor Harriet Akinyi reports that neighboring destinations with strict alcohol curbs aren’t taking similar steps.  Akinyi cites Qatar and Saudi Arabia as two Middle Eastern countries not looking to make alcohol more accessible for tourists. Qatar banned the sale of beer at World Cup venues when it hosted the soccer spectacle last year. Qatar Tourism Chief Operating Officer Berthold Trenkel said the decision contributed to a relaxed atmosphere at stadiums during the tournament. As for Saudi Arabia, a high ranking Saudi official admitted he doesn’t see alcohol being allowed in the capital Riyadh by 2030. The city is bidding to host the Expo 2030 World Fair. 

Good morning from Skift It’s Thursday, March 23, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. When Skift asked Hilton how it’s updating its brands for a new era, it was expecting to hear mostly about color palettes and breakfast options. But the company instead said workforce satisfaction was the most important factor. Senior Hospitality Editor Sean O’Neill reports the company believes a happy workforce will help its 19 brands thrive.  Hilton Chief Brand and Communications Officer Matthew Schuyler said his biggest accomplishment at the company has been improving its workplace culture. Schuyler cited independent rankings that listed Hilton one of the best and most diverse workplaces. He added Hilton engendered goodwill by creating a job board for workers who had been laid off during the pandemic.  O’Neill writes Hilton has also entered into partnerships with non-travel companies as part of its strategy to stay relevant with travelers. Hilton is adding at least one piece of Peloton fitness equipment to each of its U.S. properties, a collaboration Schuyler described as a strategic mash-up.  Next, Delta Air Lines President Glen Hauenstein recently annointed his company South America’s leading carrier. However, American Airlines believes that’s not the case, reports Contributor Ted Reed. Hauenstein said at a J.P. Morgan investor conference that Delta’s partnership with South America’s largest airline group LATAM had made it no. 1 in the region. But American executive Jose Freig responded that the Fort Worth, Texas-based carrier is actually South America’s dominant airline, arguing it operates more flights to the continent than any other U.S. carrier.     So what do the statistics reveal? A spokesperson at airline industry data company Cirium said Delta comes out on top in some areas while listing others that American prevails in.    Finally, Bhutan’s tourism recovery has taken a hit in part due to the high sustainable tourism fee it requires visitors to pay. So the country is now offering duty-free gold to lure tourists it’s missing out on — especially from its biggest source market India, reports Asia Editor Peden Doma Bhutia.  Bhutia writes the measure is largely geared toward travelers from India, where gold is considered an important part of the culture. Indian tourists had been allowed to enter Bhutan for free prior to 2020. Bhutia adds travel agents believe introducing the tourism fee for Indian citizens has deterred cost-conscious travelers from visiting. One Bhutan-based travel executive said the country has seen a roughly 50 percent drop in visitors from India from pre-Covid levels. However, Bhutia notes certain conditions must be met before travelers can obtain duty-free gold, including spending at least one night in a certified hotel.  For more travel stories and deep dives into the latest trends, head to skift.com.  To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

Good morning from Skift. It’s Wednesday, March 22. Here’s what you need to know about the business of travel today. Episode Notes Hotels are paying close attention to an increasingly influential set of travelers — Gen Z, or those born after 1996. This young generation is prompting hotels to rethink, and adopt, strategies that may even become permanent for guests across all their segments. So what steps have hotels been taking? Skift examines their marketing approaches in a deep dive by Senior Hospitality Editor Sean O’Neill and Contributors Sherry Sun and Carley Thornell. As members of Gen Z have reported greater loneliness than people in earlier generations, hotels could create spaces where travelers can connect with others, including locals. Johnny Quach, chief marketing officer at online travel agency Hostelworld, said it puts prospective guests in an online chat with other travelers staying in their hostel. In addition, one expert believes that many hotels will likely turn to year-round programming to attract members of specific subgroups, citing a local pickleball tournament as one possible activity.   And with Gen Z travelers placing greater emphasis on enjoying experiences such as food tours during their trips, hotels could also devise creative ways to make stays more affordable. Yoshiharu Hoshino, CEO of Japan’s Hoshino Resorts, said his company has added installment payments that enable travelers to pay for a trip over six months. He noted that option has been popular with members of Gen Z.  Next, New York’s LaGuardia Airport has long been derided by many travelers and locals. But its perception has drastically changed after what Contributor Ted Reed describes as a miraculous resurrection.  Reed reports that LaGuardia’s transformation included rebuilding Terminals B and C as well as five miles of roadway. Terminal B was recently recognized by one transport rating firm as the world’s best new airport terminal. It’s also the first terminal in North America to receive a five-star airport terminal rating. An executive who oversaw LaGuardia’s reconstruction said it was the airport’s mission to make it a place travelers would love after having been heavily criticized by then-Vice President Joe Biden in 2014.  Finally, prominent TV shows can teach viewers valuable lessons. So Contributor Louise Felsher delves into what event planners can learn from the HBO smash hit The White Lotus, especially with more professionals resuming in-person gatherings. Felsher lists five lessons the show centered on the same-named fictional hotel chain can provide industry executives. She writes that event planners can avoid the menu fatigue that characters have experienced by selecting venues with multiple restaurant outlets. Felsher adds that savvy event planners prepare activities in advance for guests, citing an example of a father and son relegated to snorkeling in murky seawood due to their failure to plan ahead.  Felsher also recommends event professionals spare no expense on medical resources, noting that each season of The White Lotus begins with a murder. She adds that preparing for attendees’ safety should be routine.  For more travel stories and deep dives into the latest trends, head to skift.com. To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

Good morning from Skift It’s Tuesday, March 21, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. Luggage delays at airports have made travel chaotic for hundreds of thousands of flyers in recent years, and some experts believe the problem will only get worse with passenger numbers expected to surpass 2019 levels soon. So what are the main cases for those airline debacles? Travel Technology Reporter Justin Dawes examines what drove the wave of disruptions as well as possible solutions to prevent even more delays. Dawes writes that outdated baggage technology has contributed mightily to luggage delays, noting that systems that transfer bags are typically decades old. Most airlines still track bags with a paper tag containing a barcode. The aviation industry’s struggles have also been compounded by difficulties in relaying critical pieces of data. One travel executive said there’s no standard way airlines and airports share information, with Dawes adding the issues of luggage delays are more pronounced at major hubs.  Meanwhile, Dawes notes several startups are looking to automate baggage technology, one of which is developing robots that could deliver bags to passengers after they land.  Next, we profile Tiny Urban Escapes, Indianapolis’ first Black and female-owned hotel. Contributor Leslie Barrie reports it’s tapping into luxury and sustainability to bring travelers to an overlooked part of the city.  Barrie writes that founder and CEO Robin Staten-Lanier wanted to do something forward-thinking and sustainable when developing the concept for Tiny Urban Escapes, a wellness retreat and hotel that opens this July. So Staten-Lanier chose four upcycled shipping containers to create suites and a glass pavilion to create a green space at the hotel.  Staten-Lanier said she’s working to ensure the hotel benefits its neighborhood as a whole. The Tiny Urban Escapes doesn’t have a restaurant, which Staten-Lanier said is meant to encourage guests to dine at local eateries. She did acknowledge that some local residents have been concerned about the hotel possibly causing gentrification.   Finally, India will invest about $12 billion in its aviation infrastructure to meet the growing demand for air travel in the country, writes Middle East and Asia Reporter Amrita Ghosh in Skift’s India Travel Daily newsletter. Ghosh reports Indian officials aim to open 70 more airports by 2025 as well as building new terminals. In addition, the country’s civil aviation minister said the number of jets in Indian carriers’ fleet will almost triple in the next five years. India has eased leasing rules for airlines to help them address aircraft shortages. For more travel stories and deep dives into the latest trends, head to skift.com.  To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

Good morning from Skift For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. It’s Monday, March 20, 2023 And now, here’s what you need to know about the business of travel today. American Airlines has opted to withhold 40 percent of its airfares from traditional retail channels on April 3, infuriating travel agents who had vehemently argued the impending removal would hurt business travelers, reports Corporate Travel Editor Matthew Parsons. Parsons writes the American Society of Travel Advisors pleaded in a letter to American Airlines to push the removal to the end of 2023. The trade group said that many corporate travel agencies and distribution systems would be unable to quickly implement New Distribution Capability, technology that gives airlines more control over airfares. The society also contended that travel agencies’ struggles in using the technology would disrupt the booking process, claims that American Airlines refuted. Next, Cambodia has made significant investments to improve the visitor experience at Angkor Wat, its most popular tourist attraction. But Global Tourism Reporter Dawit Habtemariam writes its strategy includes controversially relocating communities near the famous temple complex, moves that threaten their livelihoods. Habtemariam reports Cambodian officials have relocated nearly 10,000 people as part of its efforts to preserve the temples and maintain its UNESCO World Heritage Site status. The Cambodian government has given residents land plots of land far from Angkor Wat in exchange for their relocation. Mark Howarth-Archer, an executive at tour operator G Adventures, said the government is using threats to Angkor Wat’s heritage status as a reason to move villages. Habtemariam notes that many residents of the relocated villages had established businesses to serve visitors to Angkor Wat. Although one local travel executive argued those forced to relocate weren’t being left out to dry, Howarth-Archer said participating in the tourism industry would be a challenge for them. Habtemariam writes that some relocated residents are living roughly 45 minutes away from Angkor Wat by motorbike. Finally, Greek carrier Aegean Airlines rode its country’s tourism boom to a third consecutive profitable quarter, reports Jay Shabat, Senior Analyst at Airline Weekly, a Skift brand. Shabat writes Aegean recorded a 2 percent operating margin in the fourth quarter. That’s a 1 percentage point increase from the same period in 2019. Shabat adds any fourth quarter profit for a Greek airline is considered a victory, with the country’s carriers typically posting losses during the winter. While Athens experienced a slight drop in fourth quarter airport traffic from 2019 levels, major Greek island resorts saw double digit increases from the same timeframe. For more travel stories and deep dives into the latest trends, head to skift.com. To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

Good morning from Skift. It’s Friday, March 17, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. The Asia-Pacific region’s travel rebound has gotten an enormous boost from China recently easing Covid-era restrictions. Skift Research’s newly released Travel Health Index for February reveals the region’s recovery has surpassed that of Europe.    Research Analyst Saniya Zanpure reports that travel across most regions is flourishing, including Asia-Pacific. The Index’s average global health score hit 93 percent of pre-Covid levels, a 4 percentage point jump from January. Skift Research attributes that growth to the Asia-Pacific region’s recovery. Zanpure writes the area had been considered the “black sheep” of the global travel industry due to its struggles to recover to pre-pandemic levels.  Skift Research also found that cancellations after February’s massive earthquake in Turkey drove the decline in Europe’s travel performance. Next, Dutch-based hotel company CitizenM has obtained a $500 million loan based on its ability to hit sustainability targets, writes Contributor Sherry Sun. Sun reports that CitizenM is one of the first European hospitality companies to adopt a financing structure tied to sustainability goals. CitizenM, which obtained funding from four banks, joins a list of hotel companies that have established emissions reduction goals. Finally, Skift has covered dozens of innovations poised to significantly alter the travel industry upon their launch. So have they really been groundbreaking? Associate Editor Rashaad Jorden examines the impact of six tech advances Skift featured in a newsletter named the Corporate Travel Innovation Report. Jorden reports that while virtual and augmented reality may not have lived up to expectations yet, both forms of technology are expected to become more prevalent in the travel industry. Dutch carrier KLM has already used them to help train employees coming out of the pandemic. In addition, some tourism boards have incorporated virtual and augmented reality into their marketing efforts. Meanwhile, Jorden writes that artificial intelligence has had a massive impact on the travel industry. He adds its importance is poised to grow due to the emergence of generative AI, the technology that includes the creation of images, audio and video. A growing number of online travel agencies are exploring how to utilize generative AI to boost bookings.     For more travel stories and deep dives into the latest trends, head to skift.com.  To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

Good morning from Skift It’s Thursday, March 16, 2023 For daily updates in your inbox, subscribe to the Skift Daily newsletter at skift.com/daily. And now, here’s what you need to know about the business of travel today. Travel brands have increasingly emphasized their commitment to sustainability in recent years, including major hotel companies. So how are they faring in their quest to reduce greenhouse gas emissions? Skift Research addresses that topic in a new report analyzing hotel companies’ sustainability efforts.  Senior Research Analyst Wouter Geerts reports that most of the largest hotel companies have established science-based targets for their emissions levels. He writes that’s an improvement from just a few years ago. Geerts adds that most hotel companies seem to be on target for their emissions reduction goals.   Next, the short-term rental industry, like other sectors of travel, has struggled with labor shortages coming out of the pandemic. However, Short-Term Rental Reporter Srividya Kalyanaraman writes it can’t rely on tech yet to solve its staffing issues.  Guy Westlake, founder of property management software firm Lavanda, said it’s becoming harder to find candidates for positions in the short-term rental industry. Kalyanaraman reports a lot of workers are shunning hospitality for higher-paying remote roles that have emerged in recent years. But Westlake adds human workers will be necessary for at least another decade, noting that robots can’t clean or maintain apartments yet. Kalyanaraman writes the rising cost of living in popular tourist markets has also contributed to the short-term rental industry’s labor crisis. She notes that many locals who would have previously found work in the industry have been priced out of those destinations.  Finally, South Africa has been battered by a worsening energy crisis that’s included frequent blackouts. That’s complicating business for the country’s travel industry, writes Travel Experiences Reporter Selene Brophy. Brophy writes the ongoing power cuts don’t bode for South Africa’s attempts to attract digital nomads. Cape Town Tourism CEO Enver Duminy said the power cuts have made internet connections challenging. The organization has partnered with Airbnb to promote Cape Town as a remote working destination. Meanwhile, an executive at South African hospitality brand Curiocity said frequent power outages could result in digital nomads cutting their stays in the country short. Remote workers account for at least 80 percent of the company’s bookings.   Brophy adds that power cuts have forced some travel businesses to invest in costly diesel generators, which eat away at any potential profits. On the other hand, the V&A Waterfront, South Africa’s most visited attraction, has increased its investment in solar energy over the last 15 years. Brophy notes it’s seen a substantial decrease in overall energy consumption.  For more travel stories and deep dives into the latest trends, head to skift.com.  To find these stories and more insight into the business of travel, subscribe to Skift daily newsletter at skift.com/daily.

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Marriott to Launch Ad Network

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Expedia Says Trust on Our Rebuilding Progress

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Breaking the Dependency on Cruises

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