Viktor Didenchuk: Breaking the Ice, How To Turn a Tough Agile Retrospective Around Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Viktor, shares a challenging experience in conducting retrospectives. He faced difficulty in initiating conversations among engineers, who prefer concrete specifics over discussing feelings. Despite his facilitation skills, Viktor struggled to engage the team. Eventually, by openly admitting his uncertainty and holding space for silence, he encouraged team participation. Viktor shares tips like holding weekly retrospectives, setting up a retro board at the sprint's start, and using current events as facilitation tools, emphasizing that metaphors can significantly aid dialogue.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Viktor Didenchuk Viktor began his career as a Software Engineer in the mid 2010's, before discovering a passion for coaching and facilitating value delivery. He currently serves as a Scrum Master at Lloyds Banking Group, the UK's largest retail bank, where he contributes to the Agile transformation of a 60,000+ employee organization, navigating and sharing the challenges encountered. You can link with Viktor Didenchuk on LinkedIn. 

BONUS: Beyond Frameworks, A Vision for Agile Coaching Excellence with Rahul Bhattacharya Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we explore Rahul’s experience with Agile Coaching and how he developed his coaching approach systematically and beyond any frameworks. His latest book is: Coaching Agile: A guide for Agile Coaches and Scrum Masters to build and scale their coach approach, and now available on Amazon.  The Agile Coach's Toolbox: Beyond Frameworks  Rahul's journey from startup co-founder to Agile Coach is a story of evolution and adaptability. His experience in the corporate world, starting as a product manager, led him to realize the power of Agile methodologies. Rahul emphasizes the importance of a broad perspective, advocating for a framework-agnostic approach in Agile coaching. He shares invaluable lessons about what works and what doesn't, offering a treasure trove of practices that transcend specific frameworks. This holistic approach is crucial for Scrum Masters and Agile Coaches who wish to apply the most effective strategies in diverse environments. The Agile Coach vs. Scrum Master: Clarifying Roles and Expectations  Rahul draws a distinct line between the roles of an Agile Coach and a Scrum Master. While a Scrum Master focuses on framework specifics, an Agile Coach takes a more versatile approach, borrowing practices from various frameworks. This differentiation is pivotal for professionals in the field, especially when navigating job roles and expectations. Rahul's book provides a roadmap for understanding these roles better, even as early as during the interview process. His insights on clarifying expectations and preparing for roles are invaluable for anyone aspiring to excel in the Agile domain. Understanding Products and Markets: The Agile Coach's Edge  In a striking perspective shift, Rahul highlights the necessity for Agile Coaches to deeply understand the products or services they're working with. This product-centric approach adds substance and context to Agile coaching, enabling coaches to have meaningful conversations about impact and efficiency. Rahul's background in product management becomes a vital asset here, showcasing how product knowledge can dramatically enhance the effectiveness of Agile methodologies. His emphasis on product discovery practices and on-site observations offers a concrete strategy for Agile Coaches to integrate product understanding into their coaching framework. Rahul's interview is a goldmine of insights for Agile Coaches and Scrum Masters. By focusing on these three key areas – an expansive toolbox, role clarity, and product understanding – Rahul provides a roadmap for professionals to elevate their Agile practices. For more on Rahul's systemic approach and his journey in the Agile world, visit Rahul’s website and connect with him on LinkedIn. 👉Listen NOW and continue the conversation and deepen your Agile knowledge with Rahul's latest book, a must-read for every Scrum Master and Agile Coach aspiring to excel in their field. About Rahul Bhattacharya Rahul is a very experienced Agile Coach and Scrum Master, blending his rich experience in agile methodologies with practical insights. His approach emphasizes pragmatism and adaptability, focusing on impactful coaching strategies that nurture continuous improvement and learning in dynamic organizational environments. Rahul is also the author of Coaching Agile - A Guide for Agile Coaches and Scrum Masters to Build and Scale Their Coach Approach, the book we will be discussing in this episode. You can link with Rahul Bhattacharya on LinkedIn and connect with Rahul Bhattacharya on Twitter. 

Kulsoom Pervez: From Interference to Empowerment, Overcoming Micromanagement Tendencies in a Scrum Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Customer-Centric Product Owner, Focused On Clear Prioritization And Collaboration With The Scrum Team Kulsoom shares insights on the traits of a great Product Owner (PO), that excelled by staying close to the customer, understanding market needs, and bringing valuable insights to the team. This PO consistently communicated the vision and roadmap, while also being receptive to suggestions from the team. Notably, the PO’s ability to prioritize work effectively involved mastering the art of saying "no." This PO’s strengths included building strong relationships with the team and maintaining an open-minded approach, which facilitated a smooth and productive partnership, making the Scrum Master's role more effective and the overall team dynamic more cohesive and successful. The Bad Product Owner: From Interference to Empowerment, Overcoming Micromanagement Tendencies in PO’s Kulsoom discusses a Product Owner (PO) that tended to micromanage the team and focused excessively on details, neglecting the broader vision and roadmap. This over-involvement extended to interfering with estimations and pushing work onto the team rather than allowing them to pull it, often losing sight of priorities. Kulsoom advises a non-judgmental approach to understand the root causes of this behavior, such as the PO's work environment, their trust in the team, or underlying challenges they face. She emphasizes the importance of including the PO in retrospectives to build trust and address these challenges effectively.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Kulsoom Pervez Kulsoom is passionate about constructing sustainable, resilient, and high-performing teams, consistently delivering value to customers through the transformative power of Agility. She embodies a leadership style that inspires, empowers, and fosters the growth of her colleagues. Kulsoom enjoys reading and has also dabbled in blogging. You can link with Kulsoom Pervez on LinkedIn.

Kulsoom Pervez: Fostering Team Collaboration in Scrum, The Essence of Agile Leadership For Scrum Masters Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When it comes to success for Scrum Masters, Kulsoom focuses on team empowerment and collective success. She questions whether team members are happy and engaged in their work. Kulsoom emphasizes the importance of reminding teams to distinguish between what they can and cannot influence, especially when venting frustrations. She also touches upon the significance of team members owning their responsibilities instead of blaming others. The episode delves into whether team members assist each other collaboratively or try to individually stand out as heroes, underscoring the essence of teamwork in the realm of Scrum Mastery. Featured Retrospective Format For The Week: The Values Retrospectives, Helping Teams Find Purpose And Alignment In this segment, Kulsoom discusses her favorite agile retrospective format, emphasizing the importance of variety to prevent team boredom. The focus is on 'The Values Retrospectives,' where team members discuss and agree on values that are important to them. This format is instrumental in aligning team actions with their defined values. Kulsoom highlights the critical nature of helping team members understand and embody these values in their work. Additionally, she provides insight into the significance of explaining the concept of values, ensuring every team member has a clear and shared understanding of what they represent.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Kulsoom Pervez Kulsoom is passionate about constructing sustainable, resilient, and high-performing teams, consistently delivering value to customers through the transformative power of Agility. She embodies a leadership style that inspires, empowers, and fosters the growth of her colleagues. Kulsoom enjoys reading and has also dabbled in blogging. You can link with Kulsoom Pervez on LinkedIn.

Kulsoom Pervez: Creating Confident Teams, A Change Process To Tackle Agile Team Performance And Removing Impediments Continuously Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Kulsoom shares her experience as a Scrum Master tasked with improving a team. She identified key issues like the team's size and unaddressed impediments to delivering stories. Her approach involved building relationships with the team, innovating retrospective methods for a safe space, and partnering with middle management. Key lessons included running impediment surveys to highlight issues to leadership, prioritizing impediments with management, and preparing data for leadership conversations. These strategies led to a more confident team, unafraid to raise impediments, teaching her the importance of assuming positive intent, understanding leadership goals, and making leadership her allies.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Kulsoom Pervez Kulsoom is passionate about constructing sustainable, resilient, and high-performing teams, consistently delivering value to customers through the transformative power of Agility. She embodies a leadership style that inspires, empowers, and fosters the growth of her colleagues. Kulsoom enjoys reading and has also dabbled in blogging. You can link with Kulsoom Pervez on LinkedIn.

Kulsoom Pervez: The Struggle for Team Unity, And How To Recognize Our Limits As Scrum Masters Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Kulsoom shares her experience with a group of skilled individuals who struggled to function as a team. As their Scrum Master, she noticed a lack of accountability and ownership, issues with completing sprint stories, and a blame culture during retrospectives. The team, marred by tension between developers and QA, created an unhealthy environment. Despite her efforts to revitalize retrospectives and foster change, progress was slow and draining. Eventually, Kulsoom and several team members left the company, leading her to understand the limits of her influence and the importance of self-care and mental health for Scrum Masters and Agile Coaches. Featured Book Of The Week: Crucial Conversations: Tools for Talking When Stakes are High by Grenny et al. Kulsoom delves into how the book "Crucial Conversations" profoundly influenced her role as a Scrum Master. She emphasizes the book's impact in shaping her approach to crucial conversations, vital for anyone in a change agent role like hers. Highlighting the importance of courage and skill, Kulsoom discusses the book's framework for managing critical discussions effectively. She underscores how having a structured approach to conversations is essential for effective communication and problem-solving in agile environments.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Kulsoom Pervez Kulsoom is passionate about constructing sustainable, resilient, and high-performing teams, consistently delivering value to customers through the transformative power of Agility. She embodies a leadership style that inspires, empowers, and fosters the growth of her colleagues. Kulsoom enjoys reading and has also dabbled in blogging. You can link with Kulsoom Pervez on LinkedIn.

Kulsoom Pervez: Building Trust, Not Agendas, And Learning To Be A Better Scrum Master Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Kulsoom discusses her challenging experience as a Scrum Master with a team new to agile in a scaled agile environment. Facing the departure of the previous Scrum Master, she steps in with determination but quickly adopts an overly directive approach. This causes change fatigue among team members, who were already struggling with a steep learning curve and significant changes in their work methods. Reflecting on this, Kulsoom advises new Scrum Masters to observe and understand a team's dynamics without a pre-set agenda, emphasizing the importance of building comfort and trust, and embracing curiosity over the need to "fix" the team.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Kulsoom Pervez Kulsoom is passionate about constructing sustainable, resilient, and high-performing teams, consistently delivering value to customers through the transformative power of Agility. She embodies a leadership style that inspires, empowers, and fosters the growth of her colleagues. Kulsoom enjoys reading and has also dabbled in blogging. You can link with Kulsoom Pervez on LinkedIn.

Isshai Kamara: The Making of a Great Product Owner, Learning, Leading, And Succeeding Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Making of a Great Product Owner, Learning, Leading, And Succeeding This episode with Isshai delves into the qualities of a great Product Owner (PO). Key attributes include an eagerness to learn, and their ability to craft compelling user stories. These POs are not only available to their team and the Scrum Master but are also deeply committed to the team's success. Their popularity among developers is a testament to their effectiveness, and they regularly check in with team members. Isshai also emphasizes the importance of helping POs build trust capital within the team, highlighting how interpersonal skills and team dynamics play a crucial role in a PO's success. The Bad Product Owner: From Tech Expert to Team Enabler, Reframing the PO Role In this segment, Isshai explores a Product Owner (PO) anti-pattern involving POs with a technical background. These POs often preemptively size stories, overshadowing the input from developers and testers. This behavior led to dissatisfaction among the developers. Isshai suggests effective strategies for addressing this issue, such as encouraging POs to prioritize developers' opinions, utilizing project management principles when interacting with senior team members, referencing authoritative sources on agile practices, aligning with the team on shared goals, and maintaining a focus on supporting the team's needs. These tips aim to foster a more collaborative and respectful dynamic within the agile team.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Isshai Kamara Isshai Kamara is a seasoned IT professional with over 12 years of experience, specializing in Agile delivery roles and Scrum implementation. Initially a Technologist, he later transitioned into Project and Engineering Management. With 8 years in Agile delivery, Isshai has become an advocate for IT careers, aiding professionals in transitions and conducting bootcamps for tech roles. His extensive experience in Agile methodologies and commitment to IT career development make him a distinguished figure in the tech community. You can link with Isshai Kamara on LinkedIn and connect with Isshai Kamara on Instagram. 

Isshai Kamara: Empowering Agile Teams and Organizations, Metrics, Maturity, and Mastery Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Isshai emphasizes the importance of learning about, and following organizational criteria, aiding teams in maturing within 3 to 4 months towards self-organization, and contributing to the broader organizational objectives. Isshai also underlines the value of collaboration among Scrum Masters to enhance their collective impact. Key practices include setting context-specific metrics, regular discussions about release timelines and goals, sharing team experiences, and using these insights to guide training or coaching sessions. Additionally, she suggests using tools like JIRA dashboards for effective follow-ups and progress tracking. Featured Retrospective Format For The Week: User Story Awards Isshai shares her enthusiasm for making retrospectives engaging and enjoyable. Among the various formats she uses, her favorite is the "User Story Awards", which is similar to the Oscar Awards Retrospective.  This unique approach encourages developers to think critically about the user stories tackled during the sprint. Isshai highlights the importance of having an open discussion after selecting the stories, where team members can candidly talk about their experiences. She also emphasizes the use of humor as a tool to address challenging topics, making the retrospective process not only insightful but also enjoyable for everyone involved.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Isshai Kamara Isshai Kamara is a seasoned IT professional with over 12 years of experience, specializing in Agile delivery roles and Scrum implementation. Initially a Technologist, he later transitioned into Project and Engineering Management. With 8 years in Agile delivery, Isshai has become an advocate for IT careers, aiding professionals in transitions and conducting bootcamps for tech roles. His extensive experience in Agile methodologies and commitment to IT career development make him a distinguished figure in the tech community. You can link with Isshai Kamara on LinkedIn and connect with Isshai Kamara on Instagram. 

Isshai Kamara: Redefining Government Projects, A Tale of Agile Empowerment Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Isshai shares the challenging transition from a waterfall to an Agile project for a U.S. government initiative. Initially, waterfall methods led to slow testing and limited team involvement in requirement gathering. Shifting to Agile drastically quickened development, reducing the time to demonstrate working software from months to weeks and enabling earlier risk identification. The project was delivered sooner than anticipated. Key to this success was a focus on team-building, close collaboration with organizational support structures, comprehensive training, and a user story writing workshop to enhance team and PO's skills in collecting requirements.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Isshai Kamara Isshai Kamara is a seasoned IT professional with over 12 years of experience, specializing in Agile delivery roles and Scrum implementation. Initially a Technologist, he later transitioned into Project and Engineering Management. With 8 years in Agile delivery, Isshai has become an advocate for IT careers, aiding professionals in transitions and conducting bootcamps for tech roles. His extensive experience in Agile methodologies and commitment to IT career development make him a distinguished figure in the tech community. You can link with Isshai Kamara on LinkedIn and connect with Isshai Kamara on Instagram. 

Isshai Kamara: Collaboration as a Cure, Helping Agile Teams Overcome The Missing Product Owner Anti-Pattern Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this segment, Isshai discusses challenges faced by her two mobile teams lacking Product Owners (POs). This led to uncertainty about requirements and a sparse backlog. Instead of hiring new POs, Isshai initiated collaboration with existing POs from other teams. She shares tips like integrating tech leads with other POs, setting up meetings for better communication, and considering tech leads as potential POs. Isshai emphasizes transparency about these issues with her teams and stresses the importance of showing them that there is ongoing work and focus on detailing tasks, marking a significant culture shift within the organization. Featured Book of the Week: Project To Product by Mik Kersten In this segment, Isshai discusses the transformative impact of Project To Product by Mik Kersten on her journey from a project manager to a more product-focused person. She credits the book for enhancing her understanding of team metrics and providing deeper insights into software development processes. Emphasizing the importance of motivated teams, the book also introduces a unique tool developed by the author, designed specifically for teams concentrating on product development. This tool has been instrumental in Isshai's ability to effectively guide her development teams.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Isshai Kamara Isshai Kamara is a seasoned IT professional with over 12 years of experience, specializing in Agile delivery roles and Scrum implementation. Initially a Technologist, he later transitioned into Project and Engineering Management. With 8 years in Agile delivery, Isshai has become an advocate for IT careers, aiding professionals in transitions and conducting bootcamps for tech roles. His extensive experience in Agile methodologies and commitment to IT career development make him a distinguished figure in the tech community. You can link with Isshai Kamara on LinkedIn and connect with Isshai Kamara on Instagram.

Isshai Kamara: Agile Against the Odds, Navigating Resistance and Leading Agile Change   Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we delve into the challenging world of Agile implementation with Isshai Kamara, an experienced Agilist and IT professional. Isshai shares her journey at a fintech company post-acquisition, highlighting the resistance she encountered towards Agile methodologies. With anecdotes from her time there, she sheds light on the complexities of introducing Agile in environments where traditional methods prevail and Agile roles are often dismissed. Isshai offers invaluable tips on approaching such transitions positively, initiating conversations focused on overcoming impediments, and aligning with shared goals to foster acceptance.    [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company. About Isshai Kamara Isshai Kamara is a seasoned IT professional with over 12 years of experience, specializing in Agile delivery roles and Scrum implementation. Initially a Technologist, he later transitioned into Project and Engineering Management. With 8 years in Agile delivery, Isshai has become an advocate for IT careers, aiding professionals in transitions and conducting bootcamps for tech roles. His extensive experience in Agile methodologies and commitment to IT career development make him a distinguished figure in the tech community. You can link with Isshai Kamara on LinkedIn and connect with Isshai Kamara on Instagram. 

BONUS: Unleashing the Power of Tension (Meetings) in Agile Teams with Sara Clark Are you an Agile Coach or Scrum Master looking to revolutionize your team dynamics?  Dive into our latest podcast episode featuring Sara, a pioneer in "Tension Meetings."  These meetings can transform conflicts into fuel for growth.  But what exactly are they? How can they reshape your team's future? Keep reading and uncover the secrets to harnessing tension! The Genesis of Tension Meetings Sara's journey from higher education to Agile methodologies led her to discover "Tension Meetings" while working in a volunteer collective. Despite the initial failure, these meetings proved instrumental in addressing underlying conflicts. The concept, rooted in Holacracy, begins with the premise that "something feels off," serving  Tension Meetings in Action Imagine a software team sitting down to address their unspoken challenges. Sara provides invaluable tips on setting up these meetings, emphasizing collective problem-solving and approaching tensions with curiosity. The key? Building trust within the team and creating a non-threatening environment for open dialogue. Wondering how to facilitate a tension meeting effectively? The podcast episode is packed with insider tips. The Transformative Impact of Tension Meetings: Sara shares real-world examples illustrating the profound impact of Tension Meetings on team dynamics and problem-solving. By carving out space for these discussions, teams can not only resolve current issues but also proactively address future challenges. Intrigued by the potential outcomes of Tension Meetings? The podcast sheds light on real success stories. As Agile Coaches and Scrum Masters, it's vital to continuously evolve and embrace innovative practices. Here are your key takeaways from our conversation with Sara: Identify and Embrace Tensions: Recognize the signs of unresolved tensions and see them as opportunities for growth. Facilitate with Curiosity and Trust: Learn to guide your team through these meetings with an open mind and a focus on building trust. Transform Tensions into Team Strengths: Use these meetings to turn challenges into collective goals and future-focused solutions. For a deeper dive into "Tension Meetings," including practical tips and real-life examples, don't miss our full podcast episode. Hear from Sara herself and start transforming your Agile practices today! 👉 Listen Now     Join our community of Scrum Masters and Agile Coaches to stay updated with the latest trends, insights, and discussions in the world of Agile project management. 🚀 About Sara Clark Sara brings to us over 15 years of experience facilitating dialogue, training, and healthy culture in highly diverse teams. Her passion lies at the intersection of intercultural communication, liberation, and play. Sara draws from Agile and Next Economy practices to keep value flowing in her public benefit cooperative, Ember Co-op, and in her company, Curious Ways.

Drew Craig: From Dictator, to Collaboration Facilitator, Contrasting Agile Product Ownership stances Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Seniority, Engagement, and Presence, Characteristics Of Standout PO’s In this episode, Drew talks about an exemplary Product Owner who embodied seniority and dedication in their role. The standout PO was fully invested, engaged, and present, consistently participating in team discussions. Encouraging problem-solving autonomy, the PO crafted a visionary "what," and allowed teams to contribute the "how." Only intervening when necessary, this PO fostered an environment where teams could excel. The Bad Product Owner: Insights on Overcoming Dictatorial PO Patterns In this episode, Drew addresses Product Owner anti-patterns, recounting a scenario where a dictatorial PO hindered team collaboration. The PO struggled to create cohesion and dismissed ideas from contractors. Using a retrospective, Drew facilitated an open conversation, emphasizing the importance of helping the PO understand the consequences of their actions. Tips include doing a "reset" to redefine team dynamics and ensuring leadership comprehends Agile principles. Drew advocates for objective thinking as Scrum Masters, fostering empathy for PO challenges and encouraging open dialogue with POs about their influences.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Drew Craig Drew calls himself an Agile Coach for humans; inspiring growth for individuals, teams, and systems to be better together. In all of his roles, the connection has been the people. He is passionate about establishing sustainable and simple processes, techniques, or insights as mechanisms toward self-sufficient and empowered systems. You can link with Drew Craig on LinkedIn and connect with Drew Craig on Twitter. 

Drew Craig: Product Operations Paradigm, And How Scrum Masters Can Help Product Companies Succeed Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this segment, Drew defines success for Scrum Masters as the moment when teams, leadership, and the system comprehend the overarching purpose behind agile practices. Success is marked by a shift from struggling to understanding the "why," demonstrating a focus on outcomes, customer satisfaction, and value delivery. Drew highlights the significance of teams engaging in the right conversations and asking pertinent questions. Additionally, he introduces the concept of "product operations" as a current buzzword, advocating for a transition towards product-led organizations.  Featured Retrospective Format for the Week: Facilitating Dialogue With The Sailboat Retrospective In this segment, Drew discusses his favorite retrospective format, the sailboat retrospective. He praises its structured yet open nature that encourages meaningful conversations. The sailboat metaphor simplifies complex ideas, making it relatable for team members. Drew emphasizes the role of these formats as conversation facilitators, particularly noting the sailboat's ability to prompt engagement and participation. He provides tips on the critical role of facilitation and the comfort with silence.    [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Drew Craig Drew calls himself an Agile Coach for humans; inspiring growth for individuals, teams, and systems to be better together. In all of his roles, the connection has been the people. He is passionate about establishing sustainable and simple processes, techniques, or insights as mechanisms toward self-sufficient and empowered systems. You can link with Drew Craig on LinkedIn and connect with Drew Craig on Twitter. 

Drew Craig: Adapt and Evolve, Navigating Change in Agile Digital Marketing Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Drew shares insights on leading change in a non-technical domain, specifically digital marketing transformation. Recognizing the mismatch in training materials, he advocates tailoring content to the industry's needs. Drew emphasizes the importance of adapting roles, seating layouts, and collaborating with local process teams to align with agile principles. Working closely with leadership, he underscores the significance of feedback loops for refining strategies. The episode explores how a system-wide transformation, including process owners, led to accelerated delivery cycles.    [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Drew Craig Drew calls himself an Agile Coach for humans; inspiring growth for individuals, teams, and systems to be better together. In all of his roles, the connection has been the people. He is passionate about establishing sustainable and simple processes, techniques, or insights as mechanisms toward self-sufficient and empowered systems. You can link with Drew Craig on LinkedIn and connect with Drew Craig on Twitter. 

Drew Craig: Unravelling an Agile Team's Struggle with Overcommitment, And The Inevitable Consequences Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Drew delves into the common pitfall of teams overloading their backlog, leading to failed sprints and destroyed team morale. The challenge lies in helping teams realize the importance of realistic commitments. Drew suggests analyzing data, considering historical averages, and aligning discussions with product goals and roadmaps. Addressing the fear of reducing commitments due to leadership pressure, he emphasizes the need to collaborate with leadership and focus on data-driven decision-making.  Featured Book Of The Week: Multipliers, by Liz Wiseman In this episode, Drew shares pivotal books shaping his career as a Scrum Master. "Drive" by Dan Pink offers clarity with easy-to-understand insights about motivation, grounding practitioners in their roles. Drew appreciates its ability to simplify complex concepts. "Multipliers" by Liz Wiseman provides insights on strengthening teams and shifting from doing to enabling. Drew's takeaway involves pondering, "How can I be a multiplier?"    [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Drew Craig Drew calls himself an Agile Coach for humans; inspiring growth for individuals, teams, and systems to be better together. In all of his roles, the connection has been the people. He is passionate about establishing sustainable and simple processes, techniques, or insights as mechanisms toward self-sufficient and empowered systems. You can link with Drew Craig on LinkedIn and connect with Drew Craig on Twitter. 

Drew Craig: Empowerment Struggles, The Unintended Consequences of Scrum Masters Focusing On Process Implementation Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we discuss a story of how sometimes, the process focus for Scrum Masters can lead to trouble. Focused on solving problems through processes, Drew introduced a rigid framework to a new digital marketing team without understanding their unique, team-specific challenges. Unintentionally disempowering the team, Drew realized the need for a reset. This highlights the importance of fostering open communication and understanding a team’s context on their own terms.    [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Drew Craig Drew calls himself an Agile Coach for humans; inspiring growth for individuals, teams, and systems to be better together. In all of his roles, the connection has been the people. He is passionate about establishing sustainable and simple processes, techniques, or insights as mechanisms toward self-sufficient and empowered systems. You can link with Drew Craig on LinkedIn and connect with Drew Craig on Twitter. 

BONUS: Unveiling True Agility in Project Management, with Johanna Rothman Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. 🔥 "Diving Into the Essence of True Agility: A Must-Listen Podcast for Scrum Masters and Agile Coaches!" 🔥 Are you tired of buzzwords and want to grasp the real essence of agility in project management?  Do you feel trapped in the cycle of 'Fake Agility' and yearn for a more effective approach?  Our latest podcast episode with Johanna Rothman sheds light on these challenges, offering insights that can revolutionize your Agile journey. But that's just a glimpse. Read on, and let's explore the key aspects that could redefine your understanding of Agile methodologies. The Trap of 'Fake Agility' Ever wondered why some Agile implementations don't yield the expected benefits? The concept of 'Fake Agility' is critical in understanding why some teams fail to achieve true agility. It's more than just stand-ups or retrospectives; it's about a culture that focuses on the team rather than individuals. This segment of our podcast delves deep into recognizing and overcoming the pitfalls of superficial Agile practices. True Essence of Agility What distinguishes truly agile project management from its less effective counterparts? True agility involves cross-functional collaboration and frequent delivery of valuable increments. Our guest expert unravels how focusing on team dynamics and flow efficiency can elevate your Agile practice beyond conventional norms. Unleashing Agility in Any Approach How can you infuse agility into any project management approach, regardless of its starting point? The key to enhancing agility lies in understanding your unplanned feedback loops, speeding up feedback cycles, and shifting focus from quantity to quality of work. This part of the podcast offers practical tips on building cross-functional teams and demonstrating value through continuous delivery. 🎧 Discover the Full Spectrum of Agile Mastery! Don't miss out on the detailed insights and real-world examples discussed in our podcast. Here are your 3 Key Takeaways to ponder: Identifying and Moving Beyond 'Fake Agility': Learn to spot the signs of superficial Agile practices and steer your team towards more effective, team-centric methodologies. Embracing the Core of True Agility: Understand the importance of collaboration, small incremental deliveries, and flow efficiency in realizing the full potential of Agile. Implementing Agility Across Various Approaches: Explore how to adapt and apply Agile principles in diverse project environments, ensuring flexibility and responsiveness. For an in-depth exploration of these points and to ignite a transformation in your Agile journey, tune into this podcast episode. Your path to mastering true agility starts here! 👉 Listen Now     Join our community of Scrum Masters and Agile Coaches to stay updated with the latest trends, insights, and discussions in the world of Agile project management. 🚀   About Johanna Rothman Johanna Rothman, renowned as the "Pragmatic Manager," is a highly respected consultant, speaker, and author. Specializing in project management, she guides managers and leaders in adapting agile practices for effective product development. Her expertise in managing high-technology product development offers invaluable insights for navigating the complexities of modern projects. You can link with Johanna Rothman on LinkedIn and connect with Johanna Rothman on Mastodon. 

Nimi Bello: Backlog Collaboration and Protecting the Team as a PO, Marks of Great Product Owners Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Backlog Collaboration and Protecting the Team as a PO, Marks of Great PO’s Nimi shares some of the characteristics of a great Product Owner. She emphasizes the importance of a PO taking pride in the prioritization process, actively protecting the team, and involving them in backlog management. The episode highlights instances when a PO supports and safeguards the team, fostering a collaborative environment. Nimi introduces the concept of "three amigos" and underscores the PO's role as an active participant in this group, contributing to effective communication and understanding among team members. The Bad Product Owner: How PO Absence Leads to Failed Collaboration, and Siloed Thinking In this segment, Nimi discusses common pitfalls in Product Owner (PO) behavior. Addressing issues like POs who distance themselves from the team or work in silos, she emphasizes the importance of their active involvement. The episode explores the impact on team productivity and quality when a PO is not dedicated to a team or fails to be present in daily meetings. Nimi provides tips on understanding the context affecting POs, conducting research on their behavior drivers, and fostering a "one team" mindset through intentional team building and one-on-one sessions.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Nimi Bello Nimi Bello is a seasoned Agile professional with a diverse skill set. She currently serves as a Release Train Engineer at Deloitte. With over 8 years of experience, Nimi is an award-winning Creative Director, Principal Agile Consultant, and Strategic Partner. Her expertise lies in sales, technology, and guiding teams through the complex journey of transitioning to Agile methodology. Nimi is a global change agent with a fervor for building and scaling businesses and communities. You can link with Nimi Bello on LinkedIn.

Nimi Bello: The Vacation Test and Other Self-Assessment Prompts to Assess Agile Team Independence Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In the episode, Nimi explores critical questions for self-assessment as a Scrum Master. From team improvement and autonomy to conflict resolution and collaboration, she delves into self-assessment prompts like "Can I go on vacation?" and "Am I a good Scrum Master?" Nimi emphasizes the importance of continuous improvement, hands-on guidance, and personal development. The episode serves as a guide for Scrum Masters seeking to enhance team performance and their own effectiveness. Featured Retrospective Format for the Week: Generating Organic Team Discussions with the Start/Stop/Continue Retrospective format In the segment, Nimi explores the effectiveness of the "Start/Stop/Continue" framework for fostering organic team discussions. Highlighting the simplicity and action-oriented nature of this approach, she emphasizes its role in promoting both individual and team reflection. Nimi provides tips, suggesting timeboxing the conversation and embracing silence, recognizing its transformative potential in retrospectives. The episode underscores the value of unplanned, authentic conversations and the bravery that silence can inspire in team members.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Nimi Bello Nimi Bello is a seasoned Agile professional with a diverse skill set. She currently serves as a Release Train Engineer at Deloitte. With over 8 years of experience, Nimi is an award-winning Creative Director, Principal Agile Consultant, and Strategic Partner. Her expertise lies in sales, technology, and guiding teams through the complex journey of transitioning to Agile methodology. Nimi is a global change agent with a fervor for building and scaling businesses and communities. You can link with Nimi Bello on LinkedIn.

Nimi Bello: Strategies for Team Cohesion, And How To Build Trust With Agile Teams and Stakeholders Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In the episode, Nimi discusses her role in a complex sales force migration project. Juggling multiple hats as PO, Scrum Master, and project manager, she faced challenges such as resistance to the new system and a lack of team cohesion. Nimi provides valuable tips, emphasizing the importance of team understanding, intentional team building, and fostering a collaborative mindset. We talk about the book "The Speed of Trust" by Covey and share insights on creating trust through personal conversations and shared expectations. Nimi also offers strategies for job-seeking Scrum Masters, drawing inspiration from Zig Ziglar's advice on speaking the value language.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Nimi Bello Nimi Bello is a seasoned Agile professional with a diverse skill set. She currently serves as a Release Train Engineer at Deloitte. With over 8 years of experience, Nimi is an award-winning Creative Director, Principal Agile Consultant, and Strategic Partner. Her expertise lies in sales, technology, and guiding teams through the complex journey of transitioning to Agile methodology. Nimi is a global change agent with a fervor for building and scaling businesses and communities. You can link with Nimi Bello on LinkedIn.

Nimi Bello: From Conflict to Growth, Lessons in Coaching as a Scrum Master, Even When Stakes are High! Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In the episode, Nimi talks about a challenging experience where a high-stakes project faced self-destruction due to a lack of psychological safety. The dominant engineering manager stifled team communication, leading to disengagement and reduced collaboration. Struggling as a Scrum Master, Nimi took the initiative to have a difficult conversation with the manager, emphasizing the team's perspective. By fostering understanding and shifting to solution-oriented thinking, the episode highlights the importance of addressing psychological safety issues for team well-being. Nimi shares how this experience propelled her growth as a coach and the significance of proactive communication. Featured Book of the Week: Drive by Dan Pink In the segment, Nimi discusses the impact that the books "Drive" by Dan Pink and "Rich Dad, Poor Dad" by Robert Kiyosaki had on her role as a Scrum Master. Emphasizing motivation and empowerment, Nimi delves into how “Drive” highlights the often-overlooked importance of the key concept of intrinsic motivation, emphasizing its significance for Scrum Masters. Nimi encourages listeners to delve into these influential reads for valuable insights into fostering team motivation and developing crucial interpersonal skills.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Nimi Bello Nimi Bello is a seasoned Agile professional with a diverse skill set. She currently serves as a Release Train Engineer at Deloitte. With over 8 years of experience, Nimi is an award-winning Creative Director, Principal Agile Consultant, and Strategic Partner. Her expertise lies in sales, technology, and guiding teams through the complex journey of transitioning to Agile methodology. Nimi is a global change agent with a fervor for building and scaling businesses and communities. You can link with Nimi Bello on LinkedIn.

Nimi Bello: Prioritizing People, Strategies for Helping Agile Teams In Trouble Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Nimi shares her experience leading a struggling team during a complex agile software development project. Amidst challenges like project delays, low team morale, and layoffs, Nimi emphasizes the importance of maintaining a positive mindset and building strong relationships with team members. She reflects on the realization that the team had very limited control over their environment, and entered a fight-or-flight mode. Some of the tips Nimi shares include fostering open communication, understanding individual communication styles, and prioritizing the team's well-being. The episode highlights the Scrum Master's unique responsibilities in building trust, managing stakeholders, and creating a supportive team environment.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Nimi Bello Nimi Bello is a seasoned Agile professional with a diverse skill set. She currently serves as a Release Train Engineer at Deloitte. With over 8 years of experience, Nimi is an award-winning Creative Director, Principal Agile Consultant, and Strategic Partner. Her expertise lies in sales, technology, and guiding teams through the complex journey of transitioning to Agile methodology. Nimi is a global change agent with a fervor for building and scaling businesses and communities. You can link with Nimi Bello on LinkedIn.  

Josh Lambert: Priority Overload, When Product Owners Are Overwhelmed, So Are the Agile Teams! Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Validating Success, How PO’s Can Benefit From The Team’s Creativity And Engagement! In this segment, Josh highlights how a great Product Owner is characterized by a learning mindset and a collaborative approach. The PO Josh describes, actively sought support from the Scrum Master, fostering a shared vision for teamwork. Conducting one-on-one sessions with team members, she prioritized listening and connection. Notably, she consistently validated delivery ideas with the team. The Bad Product Owner: Priority Overload, When PO’s Are Overwhelmed, So Are the Agile Teams! In this segment, Josh addresses a common Product Owner (PO) anti-pattern involving new POs handling multiple teams with conflicting priorities. Some PO’s struggled with this challenge, while others embraced the challenge and rose to the occasion. The PO's availability posed difficulties to the team. Additionally, the PO’s inability to prioritize led to everything being labeled as "top priority." Josh advises collaborative efforts with stakeholders to ensure adequate time allocation for POs supporting multiple teams.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Josh Lambert Josh is an Agile Coach at a financial institution. He has been through a few different Agile Transformations. And became a Scrum Master in one of the early transformations and loved the role where where he stayed for 6 years, after which he transitioned into an Agile Coach. You can link with Josh Lambert on LinkedIn.

Josh Lambert: Enabling A Psychological Safe Place, The Pillar of Scrum Master Success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Josh delves into the essence of success for Scrum Masters, posing questions on facilitation skills, active team engagement, and the creation of a psychologically safe environment. Emphasizing the need for continuous practice, he suggests evaluating success by the team's participation in planning, refinement, and events. Transparency in showcasing the Scrum Master's contributions and a focus on psychological safety stand out as key indicators. Featured Retrospective Format for the Week: It’s a 10! The Perfection Game Applied To A Scrum Team And Their Sprint In this episode, Josh emphasizes the significance of retrospectives, deeming them the most crucial team event. His favorite format, "It's a 10!", involves a 10-column scorecard for team members to evaluate their sprint performance. Questions like "How do you think we did?" and "What would have gotten you to a 10?" encourage open dialogue. Additionally, he suggests periodic retrospectives on the retro itself, using three self-assessment questions to enhance facilitation skills.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Josh Lambert Josh is an Agile Coach at a financial institution. He has been through a few different Agile Transformations. And became a Scrum Master in one of the early transformations and loved the role where where he stayed for 6 years, after which he transitioned into an Agile Coach. You can link with Josh Lambert on LinkedIn.

Josh Lambert: Introducing Estimation Consistency To An Agile Team With The Help Of Cycle Time Metrics Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Josh shares his experience initiating change within a high-performing team. Silent observations revealed inconsistent cycle times and unstable story points. Recognizing a lack of focus and attention during story sizing, he implemented an internal sprint review and emphasized the impact on the Product Owner's decisions. Collaborating with the PO, a shared message strengthened planning consistency. Eventually, the team achieved shorter cycle times, and addressed bottleneck issues.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Josh Lambert Josh is an Agile Coach at a financial institution. He has been through a few different Agile Transformations. And became a Scrum Master in one of the early transformations and loved the role where where he stayed for 6 years, after which he transitioned into an Agile Coach. You can link with Josh Lambert on LinkedIn.

Josh Lambert: Strategies for Improved Team Collaboration in Agile Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Josh shares a team's struggles – newly formed, but spanning distant timezones, and facing communication issues. Individual work overshadowed teamwork, and this was made worse by very unclear responses from a team member that was not meeting their sprint goals. Frustration peaked on the final day of one of the Sprints. Reflecting on that story, Josh advocates transparent communication, urging team members to share when help is needed. He stresses the importance of a working agreement when seeking help and proposes conducting psychological safety assessments and focusing on team well-being. Featured Book for the Week: "Coaching Agile Teams" by Lyssa Adkins In this episode, Josh recommends "Coaching Agile Teams" by Lyssa Adkins for Scrum Masters. He highlights its enduring value, providing continuous support for navigating challenges. Drawing from a team member's experience feeling trapped in a "hamster wheel," Josh emphasizes the book's relatable stories, offering preparation for similar situations.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Josh Lambert Josh is an Agile Coach at a financial institution. He has been through a few different Agile Transformations. And became a Scrum Master in one of the early transformations and loved the role where where he stayed for 6 years, after which he transitioned into an Agile Coach. You can link with Josh Lambert on LinkedIn.

Josh Lambert: T-Shaping Agile Teams, To Ensure Survival and Success When A Team Member Leaves Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode with Josh, we explore a high-performing team facing challenges. Despite excellent collaboration and goal achievement, knowledge silos arose due to a distributed application ownership among different individuals. When a senior developer announced their departure, it became clear the team would not be able to take on the extra responsibility. With the lessons from this story, Josh advises sharing real-life stories with the team, to highlight potential problems with siloed-ownership of code, and advocates "T-Shape the team" for broader skill sets, and suggests swarming on stories to address resource gaps. He also suggests the use of a skills matrix for effective knowledge sharing, and visualizing the skill gaps.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Josh Lambert Josh is an Agile Coach at a financial institution. He has been through a few different Agile Transformations. And became a Scrum Master in one of the early transformations and loved the role where where he stayed for 6 years, after which he transitioned into an Agile Coach. You can link with Josh Lambert on LinkedIn.

BONUS: The Future Of Agility, Experiment Driven Development, With Vasco Duarte Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Merry Christmas, everyone! As we bid farewell to 2023, we present the final BONUS episode of this Christmas week—a glimpse into what we believe is the future for every Agile team out there.  Brace yourselves for a deep dive into the heart of agility: learning at the speed of experimentation! Specifically, we'll explore the exciting realm of Experiment-driven development, a game-changer poised to reshape how teams approach learning and development. Don't forget, each episode this week complements the Coach Your Product Owner e-course, accessible at bit.ly/coachyourpo. Throughout this week, we've delved into five crucial topics that every Scrum Master should master, with each topic complementing a module in the Coach Your PO e-course. Today's focus is on The spectrum of experimentation—a concept that promises to revolutionize the way teams learn and evolve. The Spectrum of Experimentation In previous episodes, we emphasized that writing and deploying software is the slowest and most expensive way to learn about what adds value to our product and business. Recognizing this, we introduced the idea of paper-prototype-based usability tests as a means to define and run experiments in 24 hours or less. However, this is just one facet of the vast landscape of experimentation. Why does it matter? Not all experiments and hypotheses are created equal. While some ideas could lead to a 10x improvement in our product, others may offer incremental gains that are challenging to quantify. The key is to align the effort spent on validating hypotheses with their potential impact. The Experiment Spectrum Enter the experiment spectrum—a versatile range of experiments designed to collect information spanning from minutes to months. Let's explore some options based on time scales: On the Hour Scale (Minutes): User Interviews: Direct conversations with potential users. Usability Tests: Quick assessments of user interaction. Paper Prototype Sales: A creative experiment—sell the paper version of the app to gauge interest. On the Day or 24-Hour Scale: All of the Above: Intensify by including more interviews or tests. Customer Surveys: Quick insights if you have a means to reach your audience. Sales Calls with Existing Customers: Conduct a "sales pitch experiment" to validate core adoption/sales hypotheses. On the Week or Month Scale: All of the Above: Scale up for more comprehensive data. Landing Page Tests: Experiment with different landing page variations. Email List Tests: Leverage existing mailing lists for experiments. Podcast Episodes and YouTube Videos: Engage with a wider audience. Running Software in Production: The traditional approach but still a valuable part of the spectrum. The Value of the Spectrum This spectrum acts as a strategic tool, ensuring teams don't over-invest in validating hypotheses that might not have a significant impact on their goals. Imagine how much unnecessary code could be avoided if teams could quickly validate assumptions! Remember, an Agile principle is to "Maximize the work not done," and that the cheapest software to operate is the one that is not developed. Code is a liability, and confidence in its value must be established before investing in development, deployment, and maintenance. Processes are Also a Domain of Experimentation! As Scrum Masters, we are well aware that experimentation is not limited to products—it extends to our processes. Teams cannot improve unless they are constantly learning and experimenting. One powerful approach is self-experimentation, where teams start by experimenting with their process before venturing into product experiments. This builds confidence and familiarity with the concept of running experiments. Experiment Driven Development: Summary Today's episode focused on the evolution from learning to Experiment-driven development. Key takeaways include: Understanding the experiment spectrum—a range of experiments designed for different time scales. Examples of various experiment types, from quick-hour experiments to those spanning weeks. The importance of running experiments with processes before transitioning to product experiments. All this week's episodes are companions to the Coach Your PO e-course, available at bit.ly/coachyourpo. Related modules include: Version 1, Module 4: Customer Needs – A valuable concept for assessing the potential impact of hypotheses. Version 1, Module 6: Quick Prioritization Techniques – Techniques applicable not just for backlogs but also for prioritizing assumptions and experiments. Version 2, Module 2: Setting up Product Goals – A crucial step before running experiments. For more details or to purchase the Coach Your PO e-course, visit bit.ly/coachyourpo. If personalized coaching is your preference, contact us at coaching@oikosofy.com. As we conclude this special week of bonus episodes, we invite you to reach out for more information about our products and consulting services. Remember, a rising team lifts all products! Wishing you all a Happy New Year! See you next week for another regular week of episodes. About Vasco Duarte Vasco is a leading voice in the agile community, known for his contributions to the development of agile methodologies and practices. He is the co-founder of Agile Finland and the host of Scrum Master Toolbox Podcast, the most popular Agile podcast in the world, which has more than 10 000 000 unique downloads. He is also the author of “NoEstimates: A novel look at how Agile can transform software development, making it both more sustainable, as well as incredibly profitable.” Vasco is a keynote speaker at many conferences and events, sharing his knowledge and experience with the agile community. With his passion and expertise in agile, Vasco has made a significant impact on the way software development is done today, helping organizations to become more efficient, flexible, and responsive to changing requirements.lYou You can link with Vasco Duarte on LinkedIn and connect with Vasco Duarte on Twitter.  

BONUS: Unleashing Agile Experimentation, Accelerating Learning Cycles With 24h Experiments, With Vasco Duarte Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Merry Christmas, everyone! In today's Christmas week BONUS episode, we're diving into the world of Agile experimentation, specifically exploring how to enable 24-hour experiments—a topic that promises to revolutionize the way we approach product development. As we explore this exciting subject, remember that each episode this week is a companion to the Coach Your Product Owner e-course, accessible at bit.ly/coachyourpo. This week's episodes are designed to equip Scrum Masters with essential tools to assist their Product Owners in mastering five key areas. Today, we unravel the secrets of conducting rapid experiments that speed up your learning and development cycles. First: Defining Experiments and Their Purpose in Product Development Let's start by revisiting the Lean Startup methodology and its famed Build-Measure-Learn cycle. Lean Startup emphasizes that the purpose of "building" is not merely to deliver software but to validate hypotheses. Before running an experiment, it's crucial to define what you're trying to achieve, as discussed in Monday's episode on how to define value. Taking Amazon’s website as an example, suppose a team aims to boost the conversion rate for users who have added items to their cart. The hypothesis could be: "Removing shipping costs from the checkout overview will result in a higher conversion rate for people who've added an item to their cart." This hypothesis, or belief, becomes the trigger for experimentation. Second: Designing the Experiment Once the hypothesis is clear, it's time to design the experiment. Think of it as crafting a story, but with a focus on experimentation. Here's a template to structure your experiment: Title: Increase Conversion Rate for People Who've Added an Item to the Cart by Removing Shipping Costs from the Checkout Overview. We Do: Specify the actions to set up the experiment. We Expect: Clearly state the anticipated outcomes. Data We Collect: List the crucial data points needed for analysis. Conclusion: Outline the lessons learned and set a date for analysis. This structured template ensures clarity and sets the stage for a comprehensive understanding of the experiment. Third: Designing 24-Hour Experiments Before we start brainstorming stories and features that would need to be implemented by the development team, we should think about running experiments in 24 hours or less. We do this, because we want to avoid one of the major sources of waste in our processes: doing work that would not need to be done at all in the first place! As we explore the experiment above, we define the key question as, "Would a person not shown shipping costs be more likely to complete a purchase after adding an item to the cart?" To achieve faster learning, consider alternatives to software changes. In this episode, we explore some concrete alternatives to writing and deploying software when it comes to answer the key question defined above.  One example we explore is: conducting usability tests using paper prototypes with a small group. Through qualitative analysis and user feedback, you can gain confidence in your hypothesis without investing time in extensive software modifications. Running 24h Experiments: Summary In summary, today's episode tackled critical aspects of designing and running experiments, emphasizing the importance of learning. Key takeaways include: Lean Startup's Build-Measure-Learn cycle focuses on validating hypotheses. Experiment design involves specifying actions, expected outcomes, data collection, and drawing conclusions. The concept of 24-hour experiments emphasizes the need for rapid learning. All episodes this week complement the Coach Your PO e-course, available at bit.ly/coachyourpo. Related modules include: Version 2, Module 8: Critical Documents for the PO Role – Utilize Impact Mapping to identify assumptions and expectations for designing experiments. Version 2, Module 9: Collecting Feedback Faster – Explore methods for collecting feedback at various stages of product development, laying the groundwork for experiment-driven development. In Version 1, Module 3, we delve into Actionable Metrics—an indispensable tool for anyone looking to run successful experiments. For more details or to purchase the Coach Your PO e-course, visit bit.ly/coachyourpo. If personalized coaching is your preference, contact us at coaching@oikosofy.com. Continue your journey of learning, keep supporting your team, and join us for the final episode tomorrow! See you tomorrow! About Vasco Duarte Vasco is a leading voice in the agile community, known for his contributions to the development of agile methodologies and practices. He is the co-founder of Agile Finland and the host of Scrum Master Toolbox Podcast, the most popular Agile podcast in the world, which has more than 10 000 000 unique downloads. He is also the author of “NoEstimates: A novel look at how Agile can transform software development, making it both more sustainable, as well as incredibly profitable.” Vasco is a keynote speaker at many conferences and events, sharing his knowledge and experience with the agile community. With his passion and expertise in agile, Vasco has made a significant impact on the way software development is done today, helping organizations to become more efficient, flexible, and responsive to changing requirements.lYou You can link with Vasco Duarte on LinkedIn and connect with Vasco Duarte on Twitter.

BONUS: Helping Product Owners Make Decisions Quickly With Experiments, And Lean Startup, With Vasco Duarte Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Merry Christmas, everyone! We hope your holiday season is filled with joy and festive cheer. As we continue our Christmas week BONUS episodes, today's focus is on empowering Product Owners (POs) to quickly make informed decisions based on the definition of value and value metrics.  As usual in this year’s BONUS week of episodes, this episode is a crucial companion to the Coach Your Product Owner e-course, accessible at bit.ly/coachyourpo. Quick Decision Making is the Goal! While defining and measuring value are vital, our ultimate objective as Scrum Masters is to expedite the decision-making process. The pace of software development is directly correlated with the speed at which POs, stakeholders, and the team make decisions. Today, we discuss how Scrum Masters can help their teams, PO’s and stakeholders, make informed decisions faster. Quick decision-making not only accelerates development but also contributes to learning faster, and discovering what does not need to be done at all! This aligns with Agile's principle of maximizing the work not done. What Do POs Need to Make Decisions Quickly? Understanding the obstacles to swift decision-making, we identify two types of obstacles: Lack of Information: Relevant information is crucial for decision-making, and when it is missing it makes decisions slow, or impossible at all. Timely Information: Having information at the right time ensures decisions align with current needs, information that is delivered too late does not help us avoid working on useless backlog items, among other things. Let's delve into addressing each of these challenges. First: Help Collect Information That Matters Define Value: As discussed on Monday, defining the value for products is the first step in collecting the right information. Measure Value: Tuesday's episode covered measuring value through metrics, providing valuable insights for decision-making. Experimentation: Today, we discuss the process of experimentation to collect information efficiently. Real-world examples illustrate how experiments reveal the right metrics, emphasizing the importance of evaluating whether the collected information aids decision-making. Second: Collect Relevant Information in a Timely Fashion Strategic Metrics vs. Day-to-Day Metrics: As discussed in yesterday’s episode, distinguish between strategic metrics (top-level indicators) and day-to-day metrics (granular, changing metrics). These day-to-day metrics enable daily experiments and timely decision-making. Metrics Tree: Introduced in yesterday’s episode, the Metrics Tree tool helps decompose top-level metrics into lower-level, day-to-day metrics. This tool facilitates running experiments that deliver the necessary information for informed decision-making. Speeding Up Decision Making For Product Owners: Summary In conclusion, today's episode highlighted the significance of quick and adaptive decision-making for the Product Owner role. The key takeaways include: Ensure you're collecting the right information. Collect that information swiftly, even within 24 hours (more on that in tomorrow’s episode). All episodes this week are companions to the Coach Your PO e-course, available at bit.ly/coachyourpo. Today’s episode is a complement to the following modules: Version 1, Module 8: Defining the Perfect Sprint Goals – emphasizes using metrics for decision-making. Version 2, Module 02: How Scrum Masters Can Onboard a New or Beginner Product Owner – discusses goal setting and metrics. Version 2, Module 03: How to Work with a Skeptical PO – highlights the importance of requirements discovery in decision-making. For more details, visit the Coach Your PO e-course page at: bit.ly/coachyourpo. If live coaching aligns better with your needs, reach out to us at coaching@oikosofy.com. Continue your learning journey, keep supporting your team, and join us for the next episode, where we discuss how to setup experiments that you can run in 24h or less! About Vasco Duarte Vasco is a leading voice in the agile community, known for his contributions to the development of agile methodologies and practices. He is the co-founder of Agile Finland and the host of Scrum Master Toolbox Podcast, the most popular Agile podcast in the world, which has more than 10 000 000 unique downloads. He is also the author of “NoEstimates: A novel look at how Agile can transform software development, making it both more sustainable, as well as incredibly profitable.” Vasco is a keynote speaker at many conferences and events, sharing his knowledge and experience with the agile community. With his passion and expertise in agile, Vasco has made a significant impact on the way software development is done today, helping organizations to become more efficient, flexible, and responsive to changing requirements.lYou You can link with Vasco Duarte on LinkedIn and connect with Vasco Duarte on Twitter.

BONUS: Helping the PO Measure Value, Unwrapping Metrics Mastery with Vasco Duarte Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Merry Christmas, dear listeners! We hope your festive season is filled with joy and warmth. Today marks another special BONUS episode in our Christmas week lineup, and we're diving into the crucial topic of helping Product Owners measure value. If you missed our previous episode on defining business value, be sure to check it out as today's content builds upon those insights. This episode, like all others this week, is a companion to the Coach Your Product Owner e-course, accessible at bit.ly/coachyourpo. Why We Need To Help Product Owners Measure Value Ever envisioned driving a familiar road blindfolded? Many teams find themselves in a similar predicament, knowing their backlog and delivery process well but lacking clarity on their goal. A backlog of items, as emphasized yesterday, is not a goal. Defining Value is Not Enough; We Must Measure It While some teams may define goals, many stumble when it comes to measuring them early and consistently. Aligning with the Agile Manifesto, this episode emphasizes why continuous delivery of valuable software needs to be complemented with the same continuous measurement of value! Leading and Lagging Indicators and Why That's Important In this episode, we discuss the distinction between leading and lagging indicators. Leading indicators provide insights into future events, while lagging indicators validate that the product is delivering value. Explore the significance of both in making informed decisions. The Difference Between Strategic Metrics and Day-to-Day Metrics (The Metrics Tree Technique) Building on yesterday's discussion about understanding the company's strategy, we explore the transition from strategic metrics (lagging indicators like revenue) to day-to-day metrics. This transition is essential for ensuring daily value delivery and supporting short-term, customer-focused experiments. In this segment, we discuss the Metrics Tree technique which Vasco learned from Chris Matts. Product Dashboards for the PO and the Team Product Dashboards emerge as a crucial tool to keep teams focused on the right metrics throughout the development process. These dashboards visualize product goals, the target customer, current and future sprint goals, and key metrics. They serve as a cornerstone for team accountability, fostering self-management and autonomy. In this episode, we discuss a Product Dashboard similar to the one illustrated below:  How To Measure Value: A Summary In today’s episode, we covered the following steps to help the PO measure value: Define value (discussed in the previous episode). Define appropriate metrics for the defined value. Consider both leading and lagging indicators. Ensure a balance of strategic and day-to-day metrics for decision-making. Build a product dashboard with the PO and the team to enhance self-accountability and self-management. Explore these concepts further in the Coach Your PO e-course: Module 3 (Version 1.0): Setting up ACTIONABLE metrics, distinguishing between ACTIONABLE and Vanity Metrics. Module 2.0: Scaling up the Product Owner role for multiple teams and products, featuring insights into Product Dashboards and Vision. Module 09: Techniques for quick feedback and leveraging process metrics critical for the discussed product dashboard. For more details on the Coach Your PO e-course, visit bit.ly/coachyourpo. If personalized coaching suits your needs, reach out to us at coaching@oikosofy.com. Keep learning, keep helping your team, and we'll catch you in the next episode! About Vasco Duarte Vasco is a leading voice in the agile community, known for his contributions to the development of agile methodologies and practices. He is the co-founder of Agile Finland and the host of Scrum Master Toolbox Podcast, the most popular Agile podcast in the world, which has more than 10 000 000 unique downloads. He is also the author of “NoEstimates: A novel look at how Agile can transform software development, making it both more sustainable, as well as incredibly profitable.” Vasco is a keynote speaker at many conferences and events, sharing his knowledge and experience with the agile community. With his passion and expertise in agile, Vasco has made a significant impact on the way software development is done today, helping organizations to become more efficient, flexible, and responsive to changing requirements.lYou You can link with Vasco Duarte on LinkedIn and connect with Vasco Duarte on Twitter.

BONUS: How To Help Your Product Owner Define Value, with Vasco Duarte Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Merry Christmas, everyone! This is the first of 5 BONUS episodes for this Christmas week, each of these episodes complements one or more modules of the Coach Your Product Owner e-course available at bit.ly/coachyourpo. In this episode, we delve into one of the crucial aspects of the Product Owner role: defining, measuring, and leveraging Business Value.  Why We Need To Help Product Owners Define Value We start the episode with an anecdote about training Product Owners. Many of those POs faced the common challenge of delivering from a well-defined, high-pressure backlog, which led them and their teams to "be a slave to the backlog." Those PO’s understood during the training, that having a crystal clear definition of value turned the decision-making process into a more straightforward one. The Importance Of Strategy In Defining Value Not every company has a crystal-clear strategy. And having a clear strategy is critical to be able to have conversations about what value means for a specific organization. In this episode, we also talk about how we can help PO’s facilitate conversations with key stakeholders to align the product with the company's success metrics. Translate the Product's Strategic Goal into a Concrete Measurable Goal Eventually, once the strategy for the organization, and the product are clear, we need to turn the company's strategy into tangible, measurable goals for the product. In this episode, we walk through an example, we learn about Luke, the Scrum Master, assisting Leya, the ambitious PO, in reducing call center wait times through strategic experiments. Key Steps: Understand Company Strategy Link Product to Strategy and Goals Define Specific, Measurable Metrics This Episode Is A Companion To The Following Coach Your PO E-Course Modules This episode is a companion, and a complement to the following Coach Your PO e-course modules: Module 2 (Version 2.0): Onboarding New Product Owners Module 8: Critical Documents and Artifacts for Product Owners (featuring impact mapping) Module 3 (Version 1.0): Metrics That Drive Product Success To learn more about the e-course, and to purchase it, visit bit.ly/coachyourpo. If you think that getting coaching is a better option yourself, you can contact us at coaching@oikosofy.com Keep learning, keep helping your team, and have a wonderful Christmas! About Vasco Duarte Vasco is a leading voice in the agile community, known for his contributions to the development of agile methodologies and practices. He is the co-founder of Agile Finland and the host of Scrum Master Toolbox Podcast, the most popular Agile podcast in the world, which has more than 10 000 000 unique downloads. He is also the author of “NoEstimates: A novel look at how Agile can transform software development, making it both more sustainable, as well as incredibly profitable.” Vasco is a keynote speaker at many conferences and events, sharing his knowledge and experience with the agile community. With his passion and expertise in agile, Vasco has made a significant impact on the way software development is done today, helping organizations to become more efficient, flexible, and responsive to changing requirements.lYou You can link with Vasco Duarte on LinkedIn and connect with Vasco Duarte on Twitter.

Sofia Katsaouni: The Pitfalls of Multiple Product Owners For One Team, And A Solution That Worked Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Collaboration, Guidance And Trust, What Great PO’s work to achieve In this episode, Sofia explores the qualities of a great Product Owner (POs), highlighting their guidance, collaborative problem-solving with the team, and how they shielded the team from interference. Trust-building is a key aspect, achieved by not imposing solutions and avoiding unilateral communication of deadlines. Sofia offers a tip on helping POs communicate "no" kindly to stakeholders. Additionally, she discusses the effective involvement of stakeholders, emphasizing onboarding and expectation-setting before demos.   The Bad Product Owner: The Pitfalls of Multiple PO’s For One Team, And A Solution That Worked In this episode, Sofia shares an early-career experience with dual Product Owners (POs) who were also team managers, causing chaos and confusion. She identifies the anti-pattern of having two POs without alignment, leading to an environment where the team felt constrained. Sofia provides tips on resolving this issue, advocating for a single PO, clarifying role responsibilities, and utilizing the PO proxy pattern to help coordinate and align stakeholder participation.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Sofia Katsaouni Sofia is a dedicated Agile and Organizational Coach who places people and their needs at the forefront. Transitioning from electrical engineering, she applies analytical skills to empower high-performing teams. With an emphasis on trust and psychological safety, Sofia enables startups and scale-ups to foster human-centric, performance-driven cultures. You can link with Sofia Katsaouni on LinkedIn.   

Sofia Katsaouni: Adapt and Thrive, A Success Perspective For Scrum Masters And Agile Coaches Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Sofia defines success for Scrum Masters as achieving team self-organization by fostering independence and ownership. Emphasizing adaptability in the evolving dynamics of organizational living systems, she advises focusing on changes and working to create acceptance. Sofia shares a practical tip of viewing the Kanban board from right to left. Success, to her, is marked by team members raising previously discussed topics, indicating ownership. Featured Retrospective Format for the Week: Separating Event From Impact, A Lesson In Coaching And Reflection Skills In this episode, Sofia discusses a retrospective format focusing on "What happened?," "Impact on you," and "Your learnings." This format effectively separates events from their impact, encouraging diverse team experiences and fostering open communication. Sofia shares a retrospective involving an MVP release, highlighting how team members' perspectives enriched the discussion.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Sofia Katsaouni Sofia is a dedicated Agile and Organizational Coach who places people and their needs at the forefront. Transitioning from electrical engineering, she applies analytical skills to empower high-performing teams. With an emphasis on trust and psychological safety, Sofia enables startups and scale-ups to foster human-centric, performance-driven cultures. You can link with Sofia Katsaouni on LinkedIn. 

Sofia Katsaouni: Collaborative Change, Lessons in OKR Adoption For Agile Organizations Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Sofia shares insights from her involvement in a change process at the C-level, implementing OKRs (Objectives and Key Results) within the product engineering organization. Collaborating with the CTO, they navigated challenges, emphasizing the importance of clear messaging, team training, and collaborative spaces for discussion. Sofia provides practical tips on introducing OKRs, creating facilitation guides, and stressing organizational alignment.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Sofia Katsaouni Sofia is a dedicated Agile and Organizational Coach who places people and their needs at the forefront. Transitioning from electrical engineering, she applies analytical skills to empower high-performing teams. With an emphasis on trust and psychological safety, Sofia enables startups and scale-ups to foster human-centric, performance-driven cultures. You can link with Sofia Katsaouni on LinkedIn.   

Sofia Katsaouni: Building Team Resilience And Transforming Team Dynamics with Agile Coaching Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Sofia reflects on coaching three teams and the challenges that arose from small patterns evolving into significant issues. The lack of collaboration and knowledge sharing within the team led to failing to deliver, which in turn led to external pressure and low morale. Sofia emphasizes the importance of allowing teams to experiment for self-driven change, highlighting the human dynamics within teams. Featured Book of the Week: Responsive Agile Coaching by Niall McShane In this episode, Sofia discusses the book "Responsive Agile Coaching," which delves into diverse coaching approaches for Scrum Masters and Agile coaches. The author introduces various stances, such as the show-and-tell stance or Open-and-hold stance, offering a valuable framework to shape individual coaching experiences.    [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Sofia Katsaouni Sofia is a dedicated Agile and Organizational Coach who places people and their needs at the forefront. Transitioning from electrical engineering, she applies analytical skills to empower high-performing teams. With an emphasis on trust and psychological safety, Sofia enables startups and scale-ups to foster human-centric, performance-driven cultures. You can link with Sofia Katsaouni on LinkedIn.   

Sofia Katsaouni: The Importance of Mentorship in a Scrum Master or Agile Coach’s Journey Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Sofia recounts her struggles as a junior coach facing challenges in a new team. Despite wanting to lead a kickoff, she was overruled by the engineering lead, leading to self-doubt and frustration. She emphasizes the importance of open communication, sanity checks with external perspectives, and listening to one self. The lack of support left her feeling overwhelmed, highlighting the need for mentorship in agile coaching.  In this episode, we refer to nonviolent communication, an approach that can help us when we find ourselves in the middle of a conflict situation.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Sofia Katsaouni Sofia is a dedicated Agile and Organizational Coach who places people and their needs at the forefront. Transitioning from electrical engineering, she applies analytical skills to empower high-performing teams. With an emphasis on trust and psychological safety, Sofia enables startups and scale-ups to foster human-centric, performance-driven cultures. You can link with Sofia Katsaouni on LinkedIn. 

Robert Briese: Beyond Requirements, Rethinking Agile Product Ownership Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Impact Mapping And Other Tools Great POs Use To Focus On Outcomes In this episode, Robert discusses the attributes of a great Product Owner based on an energy company's experience. The exemplary PO managed a budget, aimed to introduce new products, and emphasized impactful market presence. The PO's coachability and commitment to improvement are highlighted, along with insights from Marty Cagan's "Inspired." A great PO, as outlined, prioritizes impact over outputs, maintains clarity on product goals and business vision, and employs tools like Impact Mapping for outcome-focused development. The Bad Product Owner: Beyond Requirements, Rethinking Agile Product Ownership In this episode, Robert identifies Product Owner (PO) anti-patterns, emphasizing that many POs don't truly own a product. A common pitfall is when POs isolate themselves, detailing requirements independently and presenting them to the team for feedback. This approach creates a significant gap between development teams and POs, limiting the focus to "delivering requirements." The episode recommends a shift in approach, encouraging POs to step away from detailed isolation and instead bring direct customer/end-user information to development teams.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Robert Briese Robert Briese, is an Agile Coach who's seen it all. From startup stumbles to orchestrating massive Large-Scale Scrum feats, like BMW's level 3 autonomous driving milestone. He's on a mission to simplify the complex and help teams build adaptable, sustainable organizations. Buckle up for a wild, Agile ride with Robert! You can link with Robert Briese on LinkedIn and connect with Robert Briese on Twitter. 

Robert Briese: Measuring Autonomy, A Scrum Master's Success Metric Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Robert discusses his definition of success for Scrum Masters, centered on team autonomy and leadership. He evaluates success by assessing whether the team takes ownership, becomes self-sufficient, and embraces servant leadership. Examples include measuring team members' inclusivity in discussions and gauging the Scrum Master's necessity for meeting facilitation. The episode emphasizes the Scrum Master's role in challenging and empowering the team. Featured Retrospective Format for the Week: Visualization During The Sprint, A Catalyst For Great Retrospectives In this episode, Robert recommends the Derby and Larsen 6-step retro agenda as his favorite retrospective format. He emphasizes a good Scrum Master's ability to adapt to various formats initially but evolves to offer valuable insights for meaningful changes in team dynamics. Visualizing information during the Sprint is Robert’s preferred approach, with tips like creating daily sprint board pictures and sharing speaking statistics.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Robert Briese Robert Briese, is an Agile Coach who's seen it all. From startup stumbles to orchestrating massive Large-Scale Scrum feats, like BMW's level 3 autonomous driving milestone. He's on a mission to simplify the complex and help teams build adaptable, sustainable organizations. Buckle up for a wild, Agile ride with Robert! You can link with Robert Briese on LinkedIn and connect with Robert Briese on Twitter. 

Robert Briese: Tools and Tips for Organizational Transformation, An Agile at Scale Approach Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Robert shares insights from a change process aimed at meeting a challenging deadline for a customer event. The organization transitioned from functional to cross-functional teams, addressing bottlenecks and implementing the "chief product owner" system from the Agile scaling framework LeSS. The episode recommends strategies such as self-selection for teams, weekly PO alignment, visualizing deliverables, establishing overall priorities, and using tools like system modeling and Causal Loop Diagrams.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Robert Briese Robert Briese, is an Agile Coach who's seen it all. From startup stumbles to orchestrating massive Large-Scale Scrum feats, like BMW's level 3 autonomous driving milestone. He's on a mission to simplify the complex and help teams build adaptable, sustainable organizations. Buckle up for a wild, Agile ride with Robert! You can link with Robert Briese on LinkedIn and connect with Robert Briese on Twitter.

Robert Briese: Fixed Time/Scope Projects and The Pitfalls of Individual PO Goals Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Robert discusses the challenges of supporting teams tasked with building an ecommerce platform. The teams were given a limited time, and a fixed scope to deliver! Each team had its own Product Owner (PO), leading to conflicting goals and self-destructive patterns. The looming deadline for a major customer event added pressure. Robert suggests practical tips, including creating a shared understanding above team and product management levels, aligning POs on a shared backlog, establishing shared priorities, utilizing user story mapping, and implementing the Chief Product Owner pattern.   Featured Book of the Week: "Large-Scale Scrum" by Vodde and Larman In this episode, Robert recommends "Large-Scale Scrum" by Vodde and Larman for insights into large-scale product development, influencing his journey to become a trainer in this domain. He also suggests "The Skilled Facilitator" by Schwarz, emphasizing its focus on fostering a mindset conducive to real team collaboration. The book promotes a mutual learning mindset, acknowledging individual experiences and promoting cooperative game dynamics for collective success. The episode also touches on another recommended book on Nonviolent Communication (NVC).   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Robert Briese Robert Briese, is an Agile Coach who's seen it all. From startup stumbles to orchestrating massive Large-Scale Scrum feats, like BMW's level 3 autonomous driving milestone. He's on a mission to simplify the complex and help teams build adaptable, sustainable organizations. Buckle up for a wild, Agile ride with Robert! You can link with Robert Briese on LinkedIn and connect with Robert Briese on Twitter. 

Robert Briese: Agile Retrospectives Without Blame, The Importance of The Retrospective Prime Directive Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode with Robert, we talk about what we need to consider when introducing Scrum in support organizations, navigating heated retrospective discussions, and emphasizing the use of the prime directive. Robert highlights the importance of avoiding blame and instead fostering an environment of continuous improvement. Norm Kerth’s retrospective prime directive serves as a tool to steer conversations away from finger-pointing, encouraging teams to address challenging issues constructively. The retrospective prime directive reads: “Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.”   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Robert Briese Robert Briese, is an Agile Coach who's seen it all. From startup stumbles to orchestrating massive Large-Scale Scrum feats, like BMW's level 3 autonomous driving milestone. He's on a mission to simplify the complex and help teams build adaptable, sustainable organizations. Buckle up for a wild, Agile ride with Robert! You can link with Robert Briese on LinkedIn and connect with Robert Briese on Twitter. 

Thorben Pantring: The Micro-Manager PO, And The Impact It Has On Agile Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Empowering Teams, The Art of Servant Leadership in Product Ownership A greatProduct Owner, as described by Thorben, is an outward-facing individual who actively engages with customers, bringing their challenges to the team for collaborative problem-solving. This PO allows the team autonomy, offering ideas without being directive, fostering a collaborative atmosphere in refinement sessions. Engaged in large-scale adoption, this PO excelled as a master collaborator and embraced the servant leadership role. Thorben emphasizes the development team's centrality in software, debunking the notion of working for the team. This Product Owner embodied customer focus, collaboration, and servant leadership. The Bad Product Owner: The Micro-Manager PO, And The Impact It Has On Agile Teams In this segment, Thorben discusses Product Owner (PO) anti-patterns, highlighting issues like focusing on overly detailed feature specs leading to micro-management. This approach stifles openness to feedback and fosters a "just do what I tell you" mentality, making developers passive and hindering communication. This mode of collaboration leads to having pre-defined, upfront designed features with minimal room for adjustments even when problems are found! This pattern ultimately results in deadline-driven development and disengaged developers.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Thorben Pantring Thorben is an experienced Scrum Master & Team Lead in the eCommerce space, showcasing expertise in leadership, LeSS, Scrum, team management, and engineering. With an insatiable desire for learning and a relentless pursuit of progress, Thorben embodies a fervent passion for leadership, agility, and technology. You can link with Thorben Pantring on LinkedIn. 

Thorben Pantring: The Three Dimensions Of Scrum Master Success, Team, Collaboration, and Organization Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Thorben outlines success for Scrum Masters in three dimensions: team, collaboration, and organization. Early in the Scrum journey, focusing on the team is vital, emphasizing self-management and shared responsibility. The sprint goal emerges as a powerful tool for team focus. Collaboration between teams is crucial, as he mentions on this week’s Monday episode. For organizational success, Thorben references the sprint review bazaar episode (Wednesday), emphasizing that success encompasses the entire department's ability to deliver value, narrating an illustrative story of a team focusing on code merging instead of value creation. Featured Retrospective Format for the Week: The 5 Why’s Retrospective Thorben's favored retrospective format thrives on physical presence, fostering collaboration and engagement. Held in a room with snacks, this co-located setting enhances communication, particularly in using the "5 Whys" retrospective. The benefits of in-person interaction, including non-verbal cues, contribute to a richer retrospective experience. When hosting remote sessions, Thorben recommends a shared whiteboard tool like MURAL, and offers tips to maintain attention. Introducing a "Lightning Question" which proved effective in re-engaging participants during remote retrospectives.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Thorben Pantring Thorben is an experienced Scrum Master & Team Lead in the eCommerce space, showcasing expertise in leadership, LeSS, Scrum, team management, and engineering. With an insatiable desire for learning and a relentless pursuit of progress, Thorben embodies a fervent passion for leadership, agility, and technology. You can link with Thorben Pantring on LinkedIn. 

Thorben Pantring: A Stakeholder Engagement Revolution With A Review Bazaar, An Agile Change Story Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Thorben discusses a change management challenge involving scheduling multiple sprint reviews for a scaling development effort. Attempting to consolidate reviews into one meeting resulted in decreased stakeholder participation and insufficient feedback. Consulting with Konstantin Ribel (who’s been a guest on the podcast), they conducted some experiments, seeking volunteers via internal Slack. Teams were named for specificity, and experiment learnings were documented, evolving into a company-wide change approach. Over time, the "science fair" of experiments expanded to larger audiences, employing demo environments instead of presentations. The result: a successful review bazaar with up to 100 stakeholders, a vast improvement from their initial few.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Thorben Pantring Thorben is an experienced Scrum Master & Team Lead in the eCommerce space, showcasing expertise in leadership, LeSS, Scrum, team management, and engineering. With an insatiable desire for learning and a relentless pursuit of progress, Thorben embodies a fervent passion for leadership, agility, and technology. You can link with Thorben Pantring on LinkedIn. 

Thorben Pantring: The Team That Learned How To Collaborate, and Avoid the “It’s Not My Job” Anti-Pattern Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In a revealing episode, Thorben shares lessons from a team in trouble. The team members worked in isolation, often saying "It's not my job" and addressing each other by their roles, not by their names. Thorben tried 2 experiments to help the team: a Work in Progress limit of 1 to foster collaboration and a workshop on the "The Five Dysfunctions of a Team" Model (inspired by the book by Lencioni) highlighting the need for commitment and accountability. Emphasizing a shared sprint goal, Thorben recommends assessing progress collectively. Eventually, a cultural shift occurred—team members adopted the motto "it's our job," fostering collaboration and breaking down role-based barriers. Featured Book of the Week: "Large Scale Scrum" by Bas Vodde and Craig Larman Thorben recommends "Large Scale Scrum" by Bas Vodde and Craig Larman as key book for Scrum Masters. Highlighting its practicality, he emphasizes its value in expanding Scrum beyond a single team. The book guides not just development but also incorporates management involvement for successful large-scale Scrum implementation. Thorben praises its emphasis on customer-centric development, making it an essential read for those striving to make agile magic happen.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Thorben Pantring Thorben is an experienced Scrum Master & Team Lead in the eCommerce space, showcasing expertise in leadership, LeSS, Scrum, team management, and engineering. With an insatiable desire for learning and a relentless pursuit of progress, Thorben embodies a fervent passion for leadership, agility, and technology. You can link with Thorben Pantring on LinkedIn.   

Thorben Pantring: Surviving the Scrum Scaling Chaos, Managing a 20-25 Member Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Thorben reflects on a team that had reached a breaking point when it grew to 20+ members. Faced with the overwhelming workload for the Product Owner and Scrum Master, Thorben and his colleagues divided the team into three, only to realize there was no support available. Thorben suggests a Scrum of Scrums for POs and emphasizes the complexity of scaling Scrum. To address the chaos, they divided the product into customer-focused areas and created a single Scrum team for each. Embracing large-scale Scrum, Thorben advises training leadership and using systems thinking to manage multiple teams. The journey involved starting small and incrementally adding teams to the system. In this episode, we refer to the podcast episodes with Konstantin Ribel.    [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Thorben Pantring Thorben is an experienced Scrum Master & Team Lead in the eCommerce space, showcasing expertise in leadership, LeSS, Scrum, team management, and engineering. With an insatiable desire for learning and a relentless pursuit of progress, Thorben embodies a fervent passion for leadership, agility, and technology. You can link with Thorben Pantring on LinkedIn. 

Jean Coetzee: Breaking Free from the Proxy Trap And Reclaiming the Essence of the Product Owner Role Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Breaking Free from the Proxy Trap And Reclaiming the Essence of the Product Owner Role In this episode, Jean addresses some anti-patterns in the role of a Product Owner, with the most detrimental being when they become mere proxies for business owners or sponsors. He laments the recent disregard for the essence of the PO role, emphasizing that it should not serve as a mere intermediary. When POs are placed in proxy positions, they are set up for failure, relegated to the role of translators rather than empowered owners. Jean advocates for a reevaluation of the PO role to ensure they have the autonomy and authority necessary for success. The Bad Product Owner: Empowering Teams, Lessons from an Exceptional Product Owner In this episode, Jean shares a compelling story of a Product Owner who excelled without formal training in Agile or Product Ownership. This PO approached the role with a fresh perspective, free from preconceived notions. They embodied true ownership of the product, prioritizing vision-setting and supporting the team's end goal. The distinction between ownership and management was evident, as the PO focused on protecting the team from interference while also holding them accountable. Importantly, this Product Owner struck a balance by empowering the team to take ownership of their purpose, ultimately leading to a highly successful and self-sufficient team.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Jean Coetzee Jean is passionate about humans, and how they work together from a psychology and neuroscience perspective. Jean, credits the early ScrumMaster podcasts for shaping his Agile career. These insightful episodes provided vital guidance during the early days, boosting confidence in serving others effectively. Jean learned to navigate uncertainties and gain confidence in their Scrum Master role, all thanks to this and other podcast contributors. You can link with Jean Coetze on LinkedIn. 

Jean Coetzee: Purpose-Driven Success, Discovering A Scrum Master’s Unique Path Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Jean explores the profound connection between success and personal purpose for Scrum Masters. He prompts reflection on whether one's sense of accomplishment is derived from their own purpose or external influences. Jean emphasizes that success is subjective and may not align with conventional notions. He offers a tip to disconnect from external influences and reconnect with one's purpose, akin to a metaphorical "fasting." By going into nature and seeking solitude, individuals can discover a deeper sense of purpose, ultimately redefining their own path to success in Scrum Mastery. Featured Retrospective Format for the Week: Beyond Retrospectives. The Futurespectives, A Forward-Thinking Retrospective Format In this episode, Jean advocates for reevaluating the traditional approach to retrospectives in Agile practices. He challenges the prevailing bias towards established practices and encourages a reimagining of retrospectives. Jean emphasizes the importance of clarifying desired outcomes and suggests exploring alternative formats like futurespectives. He urges teams to focus on deeper understanding rather than rushing to find solutions, and advises considering the holistic needs of the team. Jean's approach prioritizes flexibility and adaptability to ensure that the retrospective format aligns with the team's current priorities and challenges.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Jean Coetzee Jean is passionate about humans, and how they work together from a psychology and neuroscience perspective. Jean, credits the early ScrumMaster podcasts for shaping his Agile career. These insightful episodes provided vital guidance during the early days, boosting confidence in serving others effectively. Jean learned to navigate uncertainties and gain confidence in their Scrum Master role, all thanks to this and other podcast contributors. You can link with Jean Coetze on LinkedIn.

Jean Coetzee: Reimagining Leadership, A Crucial Element in Agile Transformations Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Jean delves into the critical role of change in Agile adoption and practice. He emphasizes that "change" better encapsulates Agile's essence, as opposed to its sometimes negative connotations. He explores the challenges faced by Scrum Masters when guiding teams through the change process. Jean advises embracing the discomfort of uncertainty and highlights the importance of finding a change role model within the organization. He stresses that the true challenge lies in the "being" part of change, not just the "doing," and advocates for a reimagined approach to leadership in order to navigate future transformations effectively.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Jean Coetzee Jean is passionate about humans, and how they work together from a psychology and neuroscience perspective. Jean, credits the early ScrumMaster podcasts for shaping his Agile career. These insightful episodes provided vital guidance during the early days, boosting confidence in serving others effectively. Jean learned to navigate uncertainties and gain confidence in their Scrum Master role, all thanks to this and other podcast contributors. You can link with Jean Coetze on LinkedIn. 

Jean Coetzee: From Obsession to Ownership, Avoiding the Deadline Trap in Agile Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Jean recounts a cautionary tale of a team with an unhealthy obsession with meeting deadlines. The team's relentless pursuit led to a sense of loss of control and disconnection from the broader reality, paralleling themes from "The Matrix." Jean emphasizes the importance of reclaiming control over one's time and lives, and urges listeners to reflect on what makes a high-performing team member. He underscores that meeting deadlines should not be the sole purpose of a team, and that true ownership lies in a more holistic approach to achieving success. Featured Book of the Week: Extreme Ownership by Jocko Willink In this segment, Jean discusses the profound impact of Jocko Willink's book, "Extreme Ownership," on his journey as a Scrum Master. He highlights how the concept of ownership is crucial in Agile practices and applies not only to individuals but to the entire team. The book emphasizes the importance of understanding, camaraderie, and trust within a team, ultimately leading to high performance. Jean stresses that roles don't define ownership; it's a collective responsibility for achieving success in Agile endeavors, making "Extreme Ownership" a valuable resource for both Scrum Masters and product owners.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Jean Coetzee Jean is passionate about humans, and how they work together from a psychology and neuroscience perspective. Jean, credits the early ScrumMaster podcasts for shaping his Agile career. These insightful episodes provided vital guidance during the early days, boosting confidence in serving others effectively. Jean learned to navigate uncertainties and gain confidence in their Scrum Master role, all thanks to this and other podcast contributors. You can link with Jean Coetze on LinkedIn. 

Jean Coetzee: Unpacking Ownership, Accountability, and Responsibility in Scrum Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Jean shares a pivotal moment in his role as a Scrum Master with a newly formed team. With limited experience in Scrum, the team struggled to grasp the concepts of ownership, accountability, and responsibility. Jean recognized the need for experimentation and introduced the idea of pushing a car from point A to B, emphasizing that the task was about getting the car to its destination, not just pushing it. Through this analogy and patient guidance, Jean successfully shifted the team's focus from tasks to delivering true value in their Agile practices.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Jean Coetzee Jean is passionate about humans, and how they work together from a psychology and neuroscience perspective. Jean, credits the early ScrumMaster podcasts for shaping his Agile career. These insightful episodes provided vital guidance during the early days, boosting confidence in serving others effectively. Jean learned to navigate uncertainties and gain confidence in their Scrum Master role, all thanks to this and other podcast contributors. You can link with Jean Coetze on LinkedIn. 

Annu Paganus: How to Recognize and Address Product Owner Accountability Issues Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Recognizing and Addressing PO Accountability Issues Annu highlights several Product Owner (PO) anti-patterns, including lack of accountability and detachment from the team's efforts. She shares a warning about POs who take undue credit for the team's work, undermining motivation. Annu advises clarifying the servant leader role, setting clear expectations, and providing subtle suggestions for improvement. She emphasizes modeling the desired behavior and delineating PO responsibilities clearly. By addressing these anti-patterns, teams can foster a more productive and collaborative environment with their Product Owners. The Bad Product Owner: Feedback-Driven Excellence In Product Owners Annu defines a great Product Owner as one who welcomes and acts upon feedback, a fundamental skill. They excel in communicating the product's future, ensuring everyone is informed. Empathy towards the team's varying levels of engagement with the vision is vital. Annu advises making the vision visible to all team members, promoting a shared understanding. Encouraging regular interaction between the PO and the team to examine the product's future together is beneficial. Additionally, a great PO acknowledges the value of receiving ideas and feedback from the team, emphasizing the importance of collaborative efforts.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Annu Paganus Annu is a passionate software team Scrum Master who wants to help her team to create an environment where different kind of people can find a smooth way to work together and enjoy their work and private life. Also worked as teacher, software developer, chapter lead and Product Owner. You can link with Annu Paganus on LinkedIn.

Annu Paganus: Transparency and Collaboration, Critical Aspects Of Scrum Master Success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Annu reflects on the various facets contributing to a Scrum Master's sense of accomplishment. She emphasizes the importance of increased transparency in team operations, noting that it requires conscious effort. Annu also stresses the need for fostering collaboration in agile teams, as some may naturally gravitate towards independent work. Monitoring and addressing collaboration pain points is key. Additionally, she considers the ability to step back as an indicator of success in enabling the team's self-organization and autonomy. Featured Retrospective Format for the Week: Efficient Reflections, The Mad/Sad/Glad With A Twist Annu discusses her preferred retrospective format, conducted through an online shared whiteboard tool. The tool enables efficient tracking of action points and ensures visibility. Annu appreciates the flexibility to vary retrospective content. She often incorporates emotion-related questions, exemplified by the Mad/Sad/Glad format. Annu recommends enhancing this format by adding an additional topic, such as the release process, to deepen discussions.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Annu Paganus Annu is a passionate software team Scrum Master who wants to help her team to create an environment where different kind of people can find a smooth way to work together and enjoy their work and private life. Also worked as teacher, software developer, chapter lead and Product Owner. You can link with Annu Paganus on LinkedIn.

Annu Paganus: Creating Harmony in Cross-Functional Teams, The Story Of An Agile Transformation Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we hear the story of a significant agile transformation. The initiative focused on forming cross-functional teams, combining diverse skill sets. While there was initial excitement, the teams soon realized the need for better understanding of each other's roles. Discussions and clarifications were crucial in aligning expectations. Annu emphasizes the importance of agreeing on work processes and communication methods. She highlights an anti-pattern of business stakeholders isolating themselves until they have clear requirements. Annu provides practical tips, including readiness to learn and collaborate, and prioritizing information gathering before diving into tasks.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Annu Paganus Annu is a passionate software team Scrum Master who wants to help her team to create an environment where different kind of people can find a smooth way to work together and enjoy their work and private life. Also worked as teacher, software developer, chapter lead and Product Owner. You can link with Annu Paganus on LinkedIn.

Annu Paganus: Short-Term Thinking, Long-Term Consequences, How Agile Teams Create Their Own Problems Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Annu shares the story of a team that delayed documentation and planning because they expected that the system they were maintaining would eventually be replaced by a new system. However, while she was away on a long leave, the system change did not happen. The team's mindset of impending change led to neglecting long-term considerations, impeding progress. Annu advises teams to scrutinize the narratives they tell themselves about their work and to understand their origins. She stresses the importance of focusing on the present and evolving their work methods based on the current situation. Featured Book of the Week: Keskusteluälykkyys by Helena Åhman Annu shares her passion for personal development and its impact on her professional and personal growth. She recommends the book "Keskusteluälykkyys" by Helena Åhman (link in Finnish) for its valuable lessons on conflict resolution. Annu appreciates how her team's passionate discussions have been productive. She highlights the significance of overcoming conflict as a Scrum Master. Additionally, she praises “Belong: Find Your People, Create Community, and Live a More Connected Life”for its insights on fostering a sense of belonging. The book emphasizes the role of routines in reinforcing community bonds, a principle applicable to Agile teams. Annu underlines the importance of creating meaningful rituals within the team dynamic.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Annu Paganus Annu is a passionate software team Scrum Master who wants to help her team to create an environment where different kind of people can find a smooth way to work together and enjoy their work and private life. Also worked as teacher, software developer, chapter lead and Product Owner. You can link with Annu Paganus on LinkedIn.

Annu Paganus: Navigating Complex Collaborations, And Strategies for Handling Difficult PO Dynamics Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Annu recounts a challenging situation where a new Product Owner, previously a manager, struggled to adapt to the role. The team sought more support, leading to organizational discussions on prioritization. Annu, responsible for addressing the issue, found that the conversation turned personal. She advises involving a third party for mediation and emphasizes improving conversational skills. The experience impacted her relationship with the PO, who eventually transitioned to a different role. Annu underscores the importance of self-awareness and offers tips for handling conflicts, including managing cortisol levels and referencing resources like Nonviolent Communication and the book Crucial Conversations: Tools for Talking When Stakes are High.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Annu Paganus Annu is a passionate software team Scrum Master who wants to help her team to create an environment where different kind of people can find a smooth way to work together and enjoy their work and private life. Also worked as teacher, software developer, chapter lead and Product Owner. You can link with Annu Paganus on LinkedIn.

ONUS: Rethinking Agile Roles and Structures, With Craig Smith and Michael Huynh   In this episode, we kick things off by revisiting a captivating talk delivered by Michael and Craig at the Agile Online Summit 2023. The duo urged us to reevaluate the roles of the Scrum Master and Product Owner, and even hinted at potential shifts within Agile organizations. This discussion sparked a larger contemplation in my mind, extending beyond the core arguments presented by Michael and Craig. I took to Twitter to ponder the possibility of Agile serving as a foundational change in how we perceive organizational structures and leadership, leading to a potential revolution. What might this mean for you and your organization? Rethinking Agile Roles Before delving into what the future might hold for Agile practitioners, we asked Craig and Michael to provide a concise summary of their main points from the talk. They urged us to go beyond following “agile dogma” Questioning the purpose of Scrum Master and Product Owner roles Refocus on value generation in Agile practices The need for systemic thinking In this episode, we also explore how it’s not just Agile roles, but leaders at various levels, that have strayed from the essence of what Agile truly stands for. CTOs and Chief Product Owners find themselves ensnared in a rigid adherence to processes as well, even when those processes go against their stated intent of adopting Agile. Are Agile Roles Overhead? Craig and Michael raise critical questions about Agile roles, challenging their perceived value and longevity within organizations. Is there a risk of losing sight of the original intent behind roles like Scrum Master and Product Owner? Are these positions temporary or do they inadvertently add another layer of complexity? The conversation als touches on the heart of Agile transformation: business agility. How can organizations efficiently deliver value to the market? There's concern that leaders have become disconnected from the actual work done by their teams. The very essence of leadership may be at risk of being diluted or misunderstood. Leadership in Software Organizations: A Glimpse into the Future In this segment, we discuss the Culture, Structure and Process aspects that we need to take into account to keep our organizations truly Agile, no matter what roles we end up having.  Culture: Shaping Behaviors for Success The importance of culture in shaping organizational behavior cannot be overstated. Leaders must adapt to the unique cultures of their organizations, whether they're fast-moving and less structured or operate within a different paradigm. Structure: Redefining Hierarchies In a rapidly evolving technological landscape, do we need traditional hierarchies? Leaders must understand the core of their businesses and ensure they are moving in the right direction, but do they require the conventional structures that have become commonplace? Process: The Evolution Beyond Projects The notion of projects may be antiquated for software businesses. Start-stop methodologies may no longer align with the dynamic nature of the industry. The changes needed pose a significant challenge to the Agile community. Join the Scrum Master Community For those eager to continue the conversation, we invite you to connect with the vibrant Scrum Master community, get your membership here. About Craig Smith and Michael Huynh Craig Smith is a Business Agility Product Lead at SoftEd, and a veteran Agile Practitioner, Coach, and Trainer with 20+ years of experience. He co-hosts "The Agile Revolution" podcast, and is a driving force in the Agile community. Craig excels in Agile training, coaching, and fostering technical excellence, advocating for quality-driven change. You can link with Craig Smith on LinkedIn.    Michael Huynh is a seasoned agile coach and trainer, recognized for guiding organizations in successful agile adoption. With SoftEd, he collaborates with leaders and teams to foster efficient delivery and swift decision-making. Michael's extensive expertise spans Lean, SDLC, XP, SAFe, Scrum, Kanban, and more, enabling him to tailor approaches for each organization's success. As a dedicated contributor to the agile community, he leads and speaks at international conferences. You can link with Michael Huynh on LinkedIn.

Armin Mandara: When Product Owners Multiply, Making Decisions in a Maze of Stakeholders Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Empowering Teams, A Key PO Skill Armin discusses the role of a great Product Owner (PO) in fostering team success. Drawing from an experience with a mixed team of internal and client-side members, he highlights the importance of clear communication and decision-making abilities in a client-driven setup. A standout PO, in his view, comprehends their role and limitations, excelling in making timely decisions and maintaining a pragmatic approach, even in challenging situations. They actively engage in discussions, emphasizing necessary trade-offs while demonstrating a keen awareness of the team's needs. The Bad Product Owner: When POs Multiply, Making Decisions in a Maze of Stakeholders Armin shares his experience in a B2B ecommerce setting, where a multitude of stakeholders complicated the Product Owner (PO) role. The presence of proxy POs, business analysts, and various other figures led to a lack of clear decision-making. Armin underscores the importance of collaboration between the PO and Scrum Master and emphasizes the need for transparency and timely decisions. He advises making issues transparent to stakeholders and offering suggestions for improvement to address this common anti-pattern. Clear ownership and decisive action are essential for effective product ownership.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Armin Mandara Armin is the Head of Scrum Masters at IBM iX, a leading digital agency. With a career spanning seven years as a Scrum Master, Armin has partnered with numerous teams to successfully deliver top-notch digital products. His passion lies in enabling agile teams to achieve their goals and unleash their true potential. You can link with Armin Mandara on LinkedIn.

Armin Mandara: Thriving Teams and Joyful Work, Armin’s Vision of Scrum Master Success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Armin reflects on the essence of success for Scrum Masters, emphasizing the delivery of high-performing teams and consistent, valuable software. He emphasizes the importance of joy and camaraderie within the team, highlighting laughter and open communication as key indicators. Armin stresses the value of fun in facilitating difficult conversations. Success, in his view, also hinges on the team's ability to openly discuss problems.  In this episode, wer refer to the episode about a team that got into trouble: “When Harmony Hinders Progress, Learning to Trigger Difficult Conversations”. [LINK] Featured Retrospective Format for the Week: Fostering Open Conversations with Simple Retrospective Techniques and Exercises Armin likes to use the framework by Derby and Larsen (introduced in the Agile Retrospectives book). He begins with a warm-up exercise to set the stage and assess the mood of the team. For data gathering on what's going well and what needs improvement he might run the "glad/sad/mad" exercise. Armin values open conversation for generating insights and emphasizes clear instructions for each phase. To conclude, he incorporates a lively check-out exercise, ensuring a fun and engaging close to the retrospective session. This approach enhances team reflection and facilitates meaningful discussions for continuous improvement.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Armin Mandara Armin is the Head of Scrum Masters at IBM iX, a leading digital agency. With a career spanning seven years as a Scrum Master, Armin has partnered with numerous teams to successfully deliver top-notch digital products. His passion lies in enabling agile teams to achieve their goals and unleash their true potential. You can link with Armin Mandara on LinkedIn.

Armin Mandara: From Checkboxes to Skills, Crafting a Dynamic Career Path and Fostering Self-Development Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Armin shares a pivotal career path transformation experience, emphasizing a shift from achievement-based lists to skill-focused development. Recognizing flaws in how managers approached the existing career paths, Armin collaborated with HR to redefine them. The focus shifted from rigid checkboxes to individualized skill levels, providing freedom for personal growth. Armin underscores the importance of nurturing ownership of one's development and highlights the value of skill improvement over specific achievements. This initiative aimed to motivate and empower individuals to take charge of their professional growth.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Armin Mandara Armin is the Head of Scrum Masters at IBM iX, a leading digital agency. With a career spanning seven years as a Scrum Master, Armin has partnered with numerous teams to successfully deliver top-notch digital products. His passion lies in enabling agile teams to achieve their goals and unleash their true potential. You can link with Armin Mandara on LinkedIn.

Armin Mandara: When Harmony Hinders Progress, Learning to Trigger Difficult Conversations Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Armin shares his experience with one of his initial teams, responsible for QA and user acceptance. The team lacked cross-functionality and faced uneven work distribution. Communication about improvements was scarce, leading to stagnant progress. Some stakeholders provided no feedback, and the team maintained a facade of contentment. Armin observed a reluctance to engage in conflict and recognized the team's collective unawareness of necessary improvements. Even if in one-on-one meetings, individuals were more candid, they did not raise the topics in a wider group. Armin advises addressing issues individually to gauge openness for discussion. The team's absence of external pressure hindered growth, reflecting the challenge of balancing harmony with performance. Featured Book of the Week: "Radical Honesty" by Brad Blanton In this episode, Armin delves into his favorite book, "Radical Honesty" by Brad Blanton. He highlights how the book goes beyond conventional honesty, emphasizing the importance of genuine self-connection. Armin asserts that this radical honesty is a crucial skill for Scrum Masters, enabling them to tap into their emotions effectively. The book prompts a re-evaluation of authenticity, urging individuals to be true to themselves on a deeper level.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Armin Mandara Armin is the Head of Scrum Masters at IBM iX, a leading digital agency. With a career spanning seven years as a Scrum Master, Armin has partnered with numerous teams to successfully deliver top-notch digital products. His passion lies in enabling agile teams to achieve their goals and unleash their true potential. You can link with Armin Mandara on LinkedIn.  

Armin Mandara: Breaking Resistance with Dialogue and Collaboration, A New Scrum Master Story Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Armin shares a story from his early days as a Scrum Master, leading a team in developing an ecommerce platform for a major corporation. Despite initial challenges, he sought to introduce project retrospectives for broader learning. However, faced with resistance from project managers, he reflected on the experience and found strength in seeking support and open communication. Armin emphasizes the inevitability of resistance and advocates for transparent, honest conversations in the workplace, acknowledging the power of addressing concerns openly.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Armin Mandara Armin is the Head of Scrum Masters at IBM iX, a leading digital agency. With a career spanning seven years as a Scrum Master, Armin has partnered with numerous teams to successfully deliver top-notch digital products. His passion lies in enabling agile teams to achieve their goals and unleash their true potential. You can link with Armin Mandara on LinkedIn.

Aria Omidvar: The Product Owner vs. Project Manager Dilemma, A Difficult Balance Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: People-First Product Ownership Aria describes an exemplary Product Owner known for his unwavering commitment to learning and professional development. This PO’s proactive approach included avid reading and active participation in workshops and seminars. He invested heavily in his own growth, and his presence within the team was palpable, emphasizing a people-first mindset. The PO’s belief in the team, coupled with his fearlessness in addressing conflicts, set him apart as a remarkable Product Owner.  The Bad Product Owner: PO vs. Project Manager Dilemma, A Difficult Balance Aria delves into a common anti-pattern where a Product Owner takes on project management responsibilities, which can hinder agile software development. He highlights the mismatch between these roles, referencing insights from Marty Cagan. Aria notes the temptation for POs to become intermediaries for upper management. He shares a success story where open communication and willingness to listen enabled a positive shift in the PO's approach. This episode provides valuable guidance on avoiding pitfalls in the Product Owner role.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Aria Omidvar Aria has 4+ years of experience serving as Scrum Master, Product Owner, and Agile Coach (CSM, A-CSM, CSPO) from single teams to multiple teams and the whole software organization. He's a Software Engineer turned Software Developer turned Peopleware Developer and Agilist. You can link with Aria Omidvar on LinkedIn and connect with Aria Omidvar on Twitter. 

Aria Omidvar: The Many Layers to Scrum Master Success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Aria explores the layers of success for Scrum Masters, highlighting the transformation of team culture. He assesses success through the lens of team self-reliance, self-organization, and ownership of work. Aria's metric for success involves equipping teams with tools and practices that enable them to effectively carry out their responsibilities. This episode offers valuable insights into the multifaceted nature of success in the role of a Scrum Master. Featured Retrospective Format for the Week: Making Retrospectives Clearly Different From Other Meetings and Work Aria shares his preferred retrospective format, emphasizing the importance of a distinct mindset for this higher-order team work. He advocates for creativity and mindfulness, aiming to set retrospectives apart from regular team activities with a specific format he shares in this episode. Aria offers practical tips such as note-taking, root cause analysis, and solution brainstorming during discussions. He underscores the value of critical thinking, focusing on root causes, and showing the path to solutions. Aria's approach promotes effective retrospectives as a catalyst for meaningful team improvement.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Aria Omidvar Aria has 4+ years of experience serving as Scrum Master, Product Owner, and Agile Coach (CSM, A-CSM, CSPO) from single teams to multiple teams and the whole software organization. He's a Software Engineer turned Software Developer turned Peopleware Developer and Agilist. You can link with Aria Omidvar on LinkedIn and connect with Aria Omidvar on Twitter. 

Aria Omidvar: Lessons from a Top-Down Agile Transformation Journey Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Aria recounts his involvement in a top-down, multi-layered agile transformation in a company with five teams. Despite management's drive for change, the transformation faced resistance from the teams on the ground. After six months, it became evident that morale and engagement had plummeted, and the desired outcomes were not met. Aria attempted widespread training, but this approach backfired. He learned the importance of focusing on one major change at a time, prioritizing people, and fine-tuning direction for successful transformations. The episode serves as a valuable guide for navigating complex organizational shifts.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Aria Omidvar Aria has 4+ years of experience serving as Scrum Master, Product Owner, and Agile Coach (CSM, A-CSM, CSPO) from single teams to multiple teams and the whole software organization. He's a Software Engineer turned Software Developer turned Peopleware Developer and Agilist. You can link with Aria Omidvar on LinkedIn and connect with Aria Omidvar on Twitter. 

Aria Omidvar: Friendship or Performance, The Hard Dilemma Scrum Teams Sometimes Face Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Aria shares a common team pitfall: sacrificing trust, transparency, and courage for camaraderie. In this case, a team's cohesion eroded as they prioritized friendliness over addressing performance issues. One underperforming developer strained the team's efforts, despite trying to help that team member. The team's hesitancy to confront the issue led to a painful breakdown. Aria emphasizes proactive communication and recommends 'The Hard Thing about Hard Things' as a resource. He underscores the importance of clear warnings and transparent discussions to salvage a struggling team. Featured Book of the Week: Peopleware: Productive Projects and Teams by DeMarco and Lister Aria discusses the profound impact of the book "Peopleware," which predates the modern Agile movement. He notes its timeless relevance, emphasizing its focus not only on software but also on the crucial element of 'peopleware.' Despite lacking current Agile terminology, the book remains remarkably insightful. Aria also references Fred Brooks' "Mythical Man-Month" in his exploration of timeless books that have influenced the Agile movement.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Aria Omidvar Aria has 4+ years of experience serving as Scrum Master, Product Owner, and Agile Coach (CSM, A-CSM, CSPO) from single teams to multiple teams and the whole software organization. He's a Software Engineer turned Software Developer turned Peopleware Developer and Agilist. You can link with Aria Omidvar on LinkedIn and connect with Aria Omidvar on Twitter. 

Aria Omidvar: Rebuilding Trust In Your Scrum Team, After A Big Disappointment Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Aria, a Scrum Master, recounts a challenging situation where his team faced significant changes, including losing key members and transitioning to remote work. He attempted to address the issues through a retrospective but faced resistance in setting up follow-up sessions. This led to a team member deeming the retro "useless," which left Aria feeling disheartened. As a developer and Scrum Master, Aria reflects on the importance of open communication and acknowledges his loss of faith in the team at that time. Ultimately, he grapples with regaining faith in his team, highlighting the complexity of his role in this critical juncture.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Aria Omidvar Aria has 4+ years of experience serving as Scrum Master, Product Owner, and Agile Coach (CSM, A-CSM, CSPO) from single teams to multiple teams and the whole software organization. He's a Software Engineer turned Software Developer turned Peopleware Developer and Agilist. You can link with Aria Omidvar on LinkedIn and connect with Aria Omidvar on Twitter.

BONUS: Embracing Change, A Conversation with Change Leader Susanne Taylor   In this episode, Susanne Taylor shares her profound experiences that have shaped her approach to change leadership. From navigating different environments to choosing change willingly, Susanne's life has been a testament to the inevitability and transformative power of embracing change. Embracing Change: A Natural State of Being Susanne enlightens us on the essence of change: it's not something we choose, but how we choose to react to it. By reframing our perspective on change, we can shift from a mindset of control and fear to one of adaptability and growth. This change in mindset holds the key to thriving in a world of constant transformation. As Scrum Masters and coaches, it's imperative to develop certain capabilities that allow us to navigate change effortlessly. Susanne imparts wisdom on slowing down, building trust, setting boundaries, and honing our ability to sense the subtle shifts in a room. Recognizing our own worth and understanding our interconnectedness are pivotal steps in mastering change. Change Leadership Susanne advocates for a unique form of leadership in times of change – one that embraces the unknown and prioritizes connection with others. She emphasizes the power of facilitation and reminds us that true change occurs when individuals choose to transform themselves. Susanne recommends “Flux: 8 Superpowers for Thriving in Constant Change” by April Rinne, a book that delves into the superpowers needed to thrive in a world of constant change. She also suggests exploring the 'Slomo' podcast and mentions the Inner Development Goals Summit in Stockholm. Parting Words of Wisdom Susanne leaves us with a powerful thought: "When you replace 'I' with 'we', even 'illness' becomes 'wellness'". She urges us to practice noticing connections in our lives, highlighting the profound impact that unity can have on our well-being. About Susanne Taylor Susanne is a transition coach, which translates to roles as: change management facilitator, organizational development consultant, scrum master, agile coach and community manager. (Often simultaneously.) Susanne has learned to be adaptable and resilient after having lived in Alaska, Japan, Taiwan and now Germany. She is passionate about accompanying people on journeys of transformation. (And she considers herself an introvert.) You can link with Susanne Taylor on LinkedIn. 

Chris Garvey: A Great Collaboration Between PO and Scrum Master, The Enabler For Agile Greatness Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: A Great Collaboration Between PO and Scrum Master, The Enabler For Agile Greatness Chris reflects on a remarkable Product Owner who previously served as a Scrum Master. Their collaboration was marked by mutual support and a keen understanding of when to lead and when to step back. The Product Owner fostered team involvement in story definition and ownership of implementation. This environment allowed for reciprocal coaching, accountability, and a harmonious working dynamic. Chris emphasizes the delicate balance of knowing when to be present and when to provide space for others in Agile teams. The Bad Product Owner: Overcoming PO Micromanagement Challenges Chris discusses anti-patterns related to Product Owners (POs) who become excessively involved. He highlights a case where a PO, with a project management background, sought to micromanage and act as the team's coordinator, hindering self-organization. This approach stemmed from the PO's need to constantly be busy, akin to a helicopter parent. Chris also points out the danger of a PO viewing themselves as the team's savior, even attempting to assist with testing. This situation led Chris to adopt a protective stance, resulting in conflict with the PO. He identifies these behaviors as anti-patterns and acknowledges his own attachment to problem-solving in the process.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Chris Garvey Chris is passionate about people, and creating empowering spaces where people can thrive. He is a coach at heart having been a Life Coach before becoming an Agile Coach. For close to 10 years he has been working in the agile space as a Scrum Master, then Agile Coach, then trainer, and now as an Enterprise Agile Coach. You can link with Chris Garvey on LinkedIn.

Chris Garvey: Crafting a Culture of Love for Work, The Real Challenge for Real Agile Leaders Chris delves into his perspective on success for Scrum Masters, drawing inspiration from a Simon Sinek story about hotel experiences. He aspires to help team members genuinely love their jobs. Success, for Chris, hinges on trust among team members and leaders, enabling them to excel and voice concerns. He emphasizes the transition from stressing about delivery to focusing on high performance. Ownership of work methods and problem-solving is key, as is the ability to step back under pressure. Chris also advocates for creating a safe space to foster open communication within the team. Featured Retrospective Format for the Week: Visualizing Progress with the Speedboat Retrospective Chris discusses his favored retrospective format, the "Speedboat." He appreciates its visual nature and the ease with which participants grasp it. Using a standard laminated print, he guides teams to imagine their ideal day together. This imaginative exercise helps unlock insights for improvement and encourages team cohesion through the use of metaphor.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Chris Garvey Chris is passionate about people, and creating empowering spaces where people can thrive. He is a coach at heart having been a Life Coach before becoming an Agile Coach. For close to 10 years he has been working in the agile space as a Scrum Master, then Agile Coach, then trainer, and now as an Enterprise Agile Coach. You can link with Chris Garvey on LinkedIn.

Chris Garvey: The SPINE Model: Simplifying Change Leadership for Scrum Masters and Agile Coaches Chris offers us a reflection on a change leadership challenge, acknowledging the failure of linear approaches in that context. He emphasizes simplicity and introduces the SPINE model. Starting with a clear contract with clients and understanding the purpose of the Agile journey are crucial steps. Chris underscores the importance of documenting the "why" and the problems to be addressed before delving into practices and tools. Communication is key, and sharing observations with teams using phrases like "what comes up for me is..." fosters understanding. He advises against seeking future certainty and emphasizes that it's people who must undergo change, not be changed. Ultimately, success is defined by the client, not the coach's agenda.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Chris Garvey Chris is passionate about people, and creating empowering spaces where people can thrive. He is a coach at heart having been a Life Coach before becoming an Agile Coach. For close to 10 years he has been working in the agile space as a Scrum Master, then Agile Coach, then trainer, and now as an Enterprise Agile Coach. You can link with Chris Garvey on LinkedIn.

Chris Garvey: A Tale of Two Agile Teams, A Key Lesson on The Impact of Leadership on Team Self-organization In this episode, Chris shares a pivotal experience managing two teams as a Scrum Master. While one team was granted time to embark on their own agile journey, the other team faced time constraints. Despite having the same coach, manager, and product owner, the teams significantly diverged. A key insight emerged when one tech lead allowed the team space for self-organization, while the other did not. This distinction played a crucial role in team performance. Chris emphasizes the importance of providing support for teams to take ownership and grow, as it doesn't happen naturally without guidance. Featured Book of the Week: The Power of Now: A Guide to Spiritual Enlightenment by Eckhart Tolle Chris delves into the profound impact of The Power Of Now By Eckhart Tolle on his Scrum Master journey, emphasizing its focus on presence and challenging thought patterns. He highlights the gift of being fully present as a coach, offering a unique perspective on trust and conditioning in our thinking processes. The book's influence lies in its ability to open minds to diverse thinking, ultimately shaping Chris's approach as a Scrum Master.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Chris Garvey Chris is passionate about people, and creating empowering spaces where people can thrive. He is a coach at heart having been a Life Coach before becoming an Agile Coach. For close to 10 years he has been working in the agile space as a Scrum Master, then Agile Coach, then trainer, and now as an Enterprise Agile Coach. You can link with Chris Garvey on LinkedIn.

Chris Garvey: When Agile Alone Can't Save the Day, Avoiding The Temptation To “Save” A Scrum Team In this episode, Chris recounts a challenging experience as a Scrum Master in emergency services product development. Faced with exploding software development and delayed deliveries, the team turned to Agile for a solution. The immense pressure led Chris to take the role too seriously, causing a detrimental shift in focus. To top it all, three team members were experiencing burnout. Chris emphasizes the importance of coaching by invitation and avoiding the temptation to micromanage the team. Ultimately, this episode raises questions about leadership's openness to change in such high-pressure situations. In this episode, we refer to the book Shift From Product To People, a book that explores the need to focus on working with people first, before being able to work with the product.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Chris Garvey Chris is passionate about people, and creating empowering spaces where people can thrive. He is a coach at heart having been a Life Coach before becoming an Agile Coach. For close to 10 years he has been working in the agile space as a Scrum Master, then Agile Coach, then trainer, and now as an Enterprise Agile Coach. You can link with Chris Garvey on LinkedIn.

Anna Mbengam: When Roles Blur In Agile Teams, the Product Owner and Manager Anti-Pattern Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Personal Connection and Growth, The Power of Supportive Product Ownership Anna shares her experience with an exceptional Product Owner who stood out for his genuine care and personal investment in team members. Beyond professional expertise, he took the time to understand Anna and offered invaluable support in communication and interactions within the organization. This Product Owner's willingness to seek and provide feedback, both positive and constructive, played a crucial role in Anna's growth and development. This episode sheds light on the qualities that make a Product Owner truly great, emphasizing the importance of empathy, mentorship, and effective communication. The Bad Product Owner: When Roles Blur, The PO Who Was Also A Manager In this episode, Anna shares the story of a PO that was too involved with the team, bordering on micromanagement. On top of that, this PO had the dual role of PO and manager, leading to confusion for the team. In the planning meetings, the PO interfered with the sizing of tasks. Anna offers valuable tips such as asking questions to highlight the impact of such behavior and providing education with respect. Addressing these patterns involves open communication with the PO, seeking their perspective, and ongoing coaching to support their evolution in the role.    [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Anna Mbengam Anna, an accomplished Scrum Master and SAFe Coach since 2018, thrives in diverse industries like Personal Investments, Healthcare, Food & beverage, and Banking. She's authored 5 self-published guides aiding aspiring Scrum Masters, and her mentoring has transformed 200+ professionals into highly effective individuals for any organization. You can link with Anna Mbengam on LinkedIn and read Anna’s books.

Anna Mbengam: Prioritizing People And Empowering Teams in the Scrum Master's Absence Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Anna emphasizes the critical role of a Scrum Master in ensuring team happiness. She prioritizes facilitating self-organization and meaningful interactions among team members. Anna's success criteria extend beyond metrics to encompass factors like continuous improvement, agile mindset adoption, and positive team culture. She advocates for open dialogue and hosts regular one-on-one meetings to gauge individual team members' progress and well-being. Anna also empowers the team to take ownership of the Scrum Master role in her absence, assessing the impact upon her return.  Featured Retrospective Format For The Week: Start/Stop/Continue, To Help Scrum Masters Listen Better Anna likes the 'Start/Stop/Continue' retrospective format, as it fosters understanding and alignment within the team. Initially driven to implement sweeping changes, Anna learned the value of stepping back to enable teams to drive their own transformations. This format allows her to actively listen and discern the team's focal points, resulting in more effective and meaningful retrospectives.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Anna Mbengam Anna, an accomplished Scrum Master and SAFe Coach since 2018, thrives in diverse industries like Personal Investments, Healthcare, Food & beverage, and Banking. She's authored 5 self-published guides aiding aspiring Scrum Masters, and her mentoring has transformed 200+ professionals into highly effective individuals for any organization. You can link with Anna Mbengam on LinkedIn and read Anna’s books.

Anna Mbengam: Strategies for Aligning Distributed Agile Teams In A Large Scale Agile Adoption Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Anna shares experiences from a large-scale tech company, detailing the challenges of setting up distributed teams across different products while implementing scaled agile practices. Leadership alignment on the change's purpose was established, but resistance arose due to time constraints for training. Anna advises comprehensive training for all, along with piloting the change with one team. Balancing role transitions and training proved overwhelming, prompting Anna to involve leadership. She underscores the importance of leadership buy-in, advocating their participation in key processes like PI planning and Inspect and Adapt sessions. Supporting team autonomy and experimentation is crucial for successful change management.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Anna Mbengam Anna, an accomplished Scrum Master and SAFe Coach since 2018, thrives in diverse industries like Personal Investments, Healthcare, Food & beverage, and Banking. She's authored 5 self-published guides aiding aspiring Scrum Masters, and her mentoring has transformed 200+ professionals into highly effective individuals for any organization. You can link with Anna Mbengam on LinkedIn and read Anna’s books.

Anna Mbengam: Strategies for Navigating Difficult Conversations, Solving Conflicts, And Coaching Scrum Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Anna shares a scenario where a team grappled with a fear of conflict. She emphasizes the need to step back and listen attentively, advising against cornering teams during discussions on sensitive topics. Anna highlights how team members confided in her privately, often about cultural disparities. She offers practical tips, such as gauging comfort levels for public discussions and maintaining confidentiality. Anna advocates for transparency, suggesting collaboration with the Product Owner to demonstrate openness and acknowledge mistakes. Additional advice includes fostering trust, utilizing icebreakers to bridge diverse perspectives, and encouraging active leadership within the team. Featured Book For The Week: Coaching for Success: Integrating 'The Five Dysfunctions' and 'Agile Coaching' In this episode, Anna delves into the influential book 'The Five Dysfunctions of a Team', emphasizing its role in recognizing and mitigating detrimental behavioral patterns within teams. She highlights the fear of conflict as a particularly crucial aspect. Anna stresses the importance of active listening and avoiding cornering teams during discussions on challenging topics. Additionally, she introduces 'Agile Coaching' by Rachel Davies as another valuable resource for enhancing team dynamics and performance in agile environments.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Anna Mbengam Anna, an accomplished Scrum Master and SAFe Coach since 2018, thrives in diverse industries like Personal Investments, Healthcare, Food & beverage, and Banking. She's authored 5 self-published guides aiding aspiring Scrum Masters, and her mentoring has transformed 200+ professionals into highly effective individuals for any organization. You can link with Anna Mbengam on LinkedIn and read Anna’s books.  

Anna Mbengam: Rising From Disruption, After The Departure Of A Key Scrum Team Member Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Anna discusses a critical juncture at a startup where a key developer left, disrupting the team's dynamics. The team struggled to self-organize and lacked expertise after that senior developer left. Stakeholder expectations were high, making the situation even worse for the team. Anna implemented smaller group discussions, fostering a sense of ownership for specific development areas. This led to knowledge-sharing and a collaborative approach to improve performance. The team also sought stakeholder support in hiring. The episode highlights the importance of adaptability, stakeholder collaboration, and teamwork in agile development, especially in the face of unexpected departures.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Anna Mbengam Anna, an accomplished Scrum Master and SAFe Coach since 2018, thrives in diverse industries like Personal Investments, Healthcare, Food & beverage, and Banking. She's authored 5 self-published guides aiding aspiring Scrum Masters, and her mentoring has transformed 200+ professionals into highly effective individuals for any organization. You can link with Anna Mbengam on LinkedIn and read Anna’s books.  

BONUS: The Art Of Crafting User Stories with Christopher Lee In this episode, we talk with Christopher Lee about his latest book, "The Art Of Crafting User Stories." Christopher shares the fascinating origin story of his book and how principles of product management were applied to its creation.  Product Development Insights Christopher draws intriguing parallels between software development and book creation, highlighting two key concepts that apply to both realms. He introduces the concept of "debugging for books" and shares essential tips, like the importance of having multiple content reviewers and utilizing the technique of "Rubber Duck Debugging" for authors. The examples he uses also clarify how his approach to Product Management can help you with software products. Learning To Empathize With The User We discuss how understanding the user perspective is a critical skill for Product Owners and teams, and enables them to write better User Stories. Christopher emphasizes the development of perspective-taking and compassion for others, starting with self-reflection. He introduces tools like "The Feeling's Wheel" and explores the concept of uncovering the needs behind user needs, known as "Jobs to be Done." In this segment, we also refer to User Story Mapping, Google Design Sprints, and the book Radical Candor. Crafting User Stories: Avoiding Ambiguity Christopher shares some of the most effective tools to help teams truly empathize with their software users, fostering a deeper understanding that can greatly inform the user story process. Delving into the actual act of writing user stories, Christopher provides invaluable advice on avoiding ambiguity. He advocates for collaborative efforts with engineering and design teams, using user stories as a foundation. Additionally, he introduces the "Given - When - Then" format for clarity and efficiency. Navigating User Story Estimation, Other Planning Challenges  Christopher addresses common challenges in user story estimation and emphasizes the importance of adaptability in Agile and User Stories. He offers strategies to prevent downstream consequences and encourages direct engineer-user interaction for swift feedback. Prioritization is a critical aspect of planning that Christopher dives into, providing a toolkit of models and methods. He emphasizes the importance of aligning product development with organizational mission and North Star metrics, ultimately honing in on the right end-users. Expert Interviews, Bringing Different Perspectives On User Stories Christopher introduces a unique element in his book—expert interviews. These interviews offer diverse perspectives on Agile, user stories, and collaborative work, enriching the reader's experience and understanding. Parting Words of Wisdom In a final piece of advice, Christopher underscores that crafting user stories is a team effort, emphasizing that no one person can do it alone. About Christopher Lee Christopher Lee is a seasoned Product Management Coach, known for his expertise as a product manager and technology consultant. His insights into the industry are encapsulated in his book, 'The Art of Crafting User Stories', and advanced product management methodologies he created when at Ernst & Young. You can link with Christopher Lee on LinkedIn and connect with Christopher Lee through the Product Coach Labs.

Michael Schmidt: When Ego Hinders Progress For PO’s, The Overconfident Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Building Respect and Trust With The Team, The Skills of a Great PO In this episode, Michael shares an insightful story of a product manager turned Product Owner, faced with the challenges of a complex, high-tech product. Despite initial uncertainty, she learned to trust her team's expertise and leaned on them for guidance. This shift in approach earned her the respect and credibility of her team. Michael emphasizes the importance of seeking help from the team and highlights this as a key trait of a great Product Owner. This episode provides valuable insights into the qualities that define an exceptional Product Owner. The Bad Product Owner: When Ego Hinders Progress For PO’s, The Overconfident PO In this episode, Michael recounts an encounter with a Product Owner (PO) who was overconfident in their skills, while at the same time not providing enough information in user stories, forcing the team to guess what was asked. Despite attempts to offer help, the PO refused assistance, ultimately causing friction. When the situation escalated, the manager intervened, resulting in Michael's departure from the team. Michael stresses the importance of highlighting the impact on the team and offering constructive feedback on user stories. He introduces the "Michael test" for evaluating a PO’s ability to perform in that role.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Michael Schmidt Michael a Berlin-based Agile Coach for teams, roles and organisations around software based product development. Michael invented "the taskboard" on his own, which ignited his working agile by conviction some 13 years ago. You can link with Michael Schmidt on LinkedIn and connect with Michael Schmidt on Twitter. 

Michael Schmidt: Sustainable Agile Practice, A Success Factor For Scrum Masters Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Michael delves into the critical question of what success means for Scrum Masters. He stresses the need for individual reflection as a way to grow in that role. For him, achieving a sustainable pace for everyone involved is paramount. He emphasizes regularly assessing if the team is operating in the "green area" of sustainability. Additionally, Michael offers a valuable tip: clearly define the team's playground and set explicit rules for both team members and external stakeholders.  Featured Retrospective Format For The Week: Fostering Conversations, The Biergarten Retro Experience In this episode, Michael introduces the "Biergarten Retro," a conversation focused agile retrospective. He emphasizes how this format can adapt to different team dynamics and the importance of active participation. Michael encourages using familiar methods while providing guidance through 3-4 key areas. Choosing this type of environment can foster open conversations, allowing team members to address issues they might avoid in a conventional office setting. Stepping out of routine surroundings promotes fresh perspectives and strengthens team cohesion. Ultimately, the Biergarten Retro serves as a powerful tool in nurturing the well-being and dynamics of the team.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Michael Schmidt Michael a Berlin-based Agile Coach for teams, roles and organisations around software based product development. Michael invented "the taskboard" on his own, which ignited his working agile by conviction some 13 years ago. You can link with Michael Schmidt on LinkedIn and connect with Michael Schmidt on Twitter. 

Michael Schmidt: Leading Change with Trust and Agility, To Help Teams Find Their Flavor Of Agile Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Michael shares his experiences in leading change within a large corporation. Backed by strong executive support, the co-located team cultivated a positive attitude towards change. They stopped the day-to-day operations for some time, to be able adopt a fresh approach, focusing on efficiency and self-organization. Lively discussions and diverse approaches were encouraged, showcasing that Agile could benefit the entire organization. Trust and flexibility were key, allowing teams to find their own paths within the selected Agile framework. Value delivery was prioritized, and roles remained fluid, emphasizing adaptability in achieving success. Michael's story highlights the power of change leadership and collaborative, goal-oriented practices.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Michael Schmidt Michael a Berlin-based Agile Coach for teams, roles and organisations around software based product development. Michael invented "the taskboard" on his own, which ignited his working agile by conviction some 13 years ago. You can link with Michael Schmidt on LinkedIn and connect with Michael Schmidt on Twitter.

Michael Schmidt: When Comfort Stagnates Progress For An Agile Team, The Problem Avoidance Anti-pattern Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Michael recounts his experience in a company where he went against his instincts due to comfort. The software development environment prioritized being busy over progress. Goal setting and sprint planning were undervalued, and negative behaviors like gossiping prevailed. Michael's attempts to offer help were met with resistance, as the team downplayed any possible issues. This anti-pattern of avoiding talking about problems hindered growth. Through perseverance, Michael learned the importance of trusting his intuition and initiating small, positive changes to build trust and overcome the fear, or dislike to discuss obstacles and problems. Featured Book Of The Week: Agile Retrospectives: Making Good Teams Great, by Diana Larsen and Esther Derby In this episode, Michael shares his favorite Agile book, Esther Derby’s and Diana Larsen’s “Agile Retrospectives: Making Good Teams Great". He emphasizes that every practice should have a purpose, instilling a profound sense of understanding. Michael highlights the true objective of retrospectives - not just for change, but for personal reflection. Establishing a routine for reflection minimizes change risks, providing a safe space for experimentation and learning from new approaches. The book's insights resonate with Michael, underlining the importance of intentionality in Agile practices.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Michael Schmidt Michael a Berlin-based Agile Coach for teams, roles and organisations around software based product development. Michael invented "the taskboard" on his own, which ignited his working agile by conviction some 13 years ago. You can link with Michael Schmidt on LinkedIn and connect with Michael Schmidt on Twitter. 

Michael Schmidt: Ensuring Kanban Sustainability Despite The Scrum Master’s Absence Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Michael shares his experience with implementing Kanban in a software development team. Despite a functional team, the input quality was not good enough, and the team also had too many people taking on the product manager role. Michael collaborated with them, establishing a workflow and introducing a "Ready-kanban" system. Daily product standups were instituted, but progress halted when Michael went on vacation. Upon his return, he discovered no improvements, highlighting a trust deficit in the Kanban process. Michael emphasizes the need for collective ownership and sustainability of the practice, urging reflection on its benefits for lasting success.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Michael Schmidt Michael a Berlin-based Agile Coach for teams, roles and organisations around software based product development. Michael invented "the taskboard" on his own, which ignited his working agile by conviction some 13 years ago. You can link with Michael Schmidt on LinkedIn and connect with Michael Schmidt on Twitter. 

Konstantin Ribel: The Product Owner Turnaround With The Help of Real-Time Feedback By The Scrum Master Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The PO That Looked At Backlog Items As Investments Konstantin describes for us a standout Product Owner with a strong business focus. This PO viewed work time as an investment, carefully considering the team's use of their time. They treated backlog items as hypotheses, emphasizing the need for validation with real customers. Seeking feedback on these hypotheses and involving the team in refinement and customer reviews were key practices. The team's active participation in feedback cycles played a crucial role in value creation. Konstantin also recommends organizing sprint reviews with customers for optimal product development. The Bad Product Owner: The PO Turnaround With The Help of Real-Time Feedback By The Scrum Master Konstantin describes a micromanaging Product Owner who controlled backlog and daily tasks, pushing the team to learn to just be passive. Despite good intentions, the PO needed guidance. Konstantin, observing from a coaching standpoint, intervened by suggesting private feedback sessions and offering real-time behavior insights. The fact that the team worked remotely made the issue even worse. But, with Konstantin’s help, the PO's realization of their behavior marked a turning point. Konstantin advises using real-time feedback and creating a timeline of events to foster awareness and change within the team.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Konstantin Ribel Konstantin drives organizational success through innovative thinking, simplifying processes, and building high-performing teams. With a strong track record in change management and process optimization, he leads agile transformations and applies systems thinking for adaptable, thriving businesses in dynamic industries. You can link with Konstantin Ribel on LinkedIn. 

Konstantin Ribel: The Three Tiers of Scrum Master Success, Team, Multi-team, and Product Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Konstantin outlines three tiers of success for Scrum Masters. Level 1 centers on fostering teamwork and trust within a single team. Level 2 emphasizes collaboration between multiple teams, avoiding silos, and ensuring equitable workloads. Level 3 delves into product-focused success, considering customer-driven value, delivery efficiency, and feedback loops. Konstantin advises bringing teams together through multi-team events and facilitating progress sharing among teams to enhance overall success in the Scrum Master role. Featured Retrospective Format For The Week: Tailoring Retrospectives, Konstantin's Recipe For Scrum Master Adaptability To Team Needs Konstantin advocates for adaptability in retrospectives, noting the importance of ditching a pre-planned format if it doesn't suit the team dynamics at the time of the retrospective. He emphasizes the need to prepare each retrospective, as it helps us to be secure if there’s a need to improvise. Konstantin shares the example of a team that received news of an impending change just before the retro, and that prompted Konstantin to focus on the team’s need for a conversation around closure, rather than future improvement. This highlights the value of addressing real-time team needs over rigid adherence to a set format.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Konstantin Ribel Konstantin drives organizational success through innovative thinking, simplifying processes, and building high-performing teams. With a strong track record in change management and process optimization, he leads agile transformations and applies systems thinking for adaptable, thriving businesses in dynamic industries. You can link with Konstantin Ribel on LinkedIn.

Konstantin Ribel: A Blueprint for Organizational Transformation With The LeSS framework, A Case Study Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Konstantin shares a pivotal change initiative aimed at tackling a complex product in a major automotive company. Focusing solely on change, he collaborated with management and specialists to define the necessary changes. A workshop, led by Konstantin, served as a major catalyst, and triggered collaboration across the organization. Through four months of intensive collaboration, the direction of change was clarified, emphasizing a real organizational shift. The team iteratively simplified a consulting company's proposal, ultimately embracing the LeSS Framework for Scaled Agile. Konstantin highlights the importance of being open to challenges from the organizing, and working to get buy-in, and adopting a political mindset. He advises aligning management with development challenges and cautions against blind framework implementation.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Konstantin Ribel Konstantin drives organizational success through innovative thinking, simplifying processes, and building high-performing teams. With a strong track record in change management and process optimization, he leads agile transformations and applies systems thinking for adaptable, thriving businesses in dynamic industries. You can link with Konstantin Ribel on LinkedIn. 

Konstantin Ribel: Rebuilding Scrum Team Dynamics To Overcome Remote Work Anti-Patterns Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Konstantin recounts a team's struggle rooted in prioritizing individual tasks over collective effort. Daily meetings centered on status updates fostered a fragmented and siloed work environment. The team working remote made the issue even worse, making it hard to have face-to-face interaction and pair-working. All of these patterns resulted in underperformance. Konstantin advises regular team gatherings, emphasizing the importance of on-site collaboration. He underscores the human element, urging teams to function cohesively as people. Featured Book Of The Week: The Miracle Morning by Hal Erold In this segment, Konstantin delves into how his morning routine, inspired by "The Miracle Morning," by Hal Erold has profoundly influenced his role as a Scrum Master. He emphasizes the critical link between personal and professional development, crediting the book "Extreme Programming Explained" for its condensed wisdom. Konstantin highlights Kent Beck's mantra of "do more of what works" and expresses a preference for pair working, acknowledging its occasional impracticality. He consistently applies the insights gained from this book, advocating against the anti-pattern of delayed feedback in his work with teams.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Konstantin Ribel Konstantin drives organizational success through innovative thinking, simplifying processes, and building high-performing teams. With a strong track record in change management and process optimization, he leads agile transformations and applies systems thinking for adaptable, thriving businesses in dynamic industries. You can link with Konstantin Ribel on LinkedIn. 

Konstantin Ribel: One Thing Most Agile Teams Miss When Adopting Agile  Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. This story starts when, during an Agile transformation, Konstantin had to terminate engagements with external consultants he had been working with. Even if this was painful, and hard for Konstantin, the big issue was still to come. Over time, after the consultants left, he realized that the teams were not ready to make decisions on their own. In this episode, Konstantin emphasizes that teams often waste time seeking unanimous agreement. Konstantin talks about the need to embrace the concept of "disagree and commit." Konstantin introduces the concept of resistance voting as a means to expedite decisions without excluding any team members’ perspectives. In this episode, we refer to the scaling framework LeSS.    [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Konstantin Ribel Konstantin drives organizational success through innovative thinking, simplifying processes, and building high-performing teams. With a strong track record in change management and process optimization, he leads agile transformations and applies systems thinking for adaptable, thriving businesses in dynamic industries. You can link with Konstantin Ribel on LinkedIn.

BONUS: The Perfection Trap, How To Avoid Stifling Your, and Your Team’s Growth, With Thomas Curran   In this episode, Thomas Curran, the author of the book The Perfection Trap, sheds light on the dangerous attempt to be perfect, and how it can lead to burnout and depression. He distinguishes perfectionism from healthy striving, emphasizing how perfectionists grapple with uncertainty and insecurity, constantly questioning their own adequacy. The fear of failure looms large, often causing them to withdraw from situations where evaluation is likely. The emotional toll of this relentless pursuit is substantial, leaving little room for self-compassion. Research Insights: The Psychological Landscape   As an Associate Professor at the London School of Economics, Curran draws upon research to inform his writing. He highlights compelling studies that uncover the roots of perfectionism and its far-reaching impacts. He offers a glimpse into the scientific foundation underpinning the book's message.   Embracing Imperfection: A Paradigm Shift   Curran confronts the prevailing cultural norm of striving for unattainable perfection. He advocates for a shift in focus from unrelenting self-critique to a space of self-acceptance and pride in one's accomplishments. The episode encourages us to create environments where mistakes are not only tolerated but are seen as an essential element for growth and fulfillment. For those skeptical about relinquishing the pursuit of perfection, Curran imparts a crucial message. He clarifies that the goal is not to abandon the pursuit of excellence but to redefine it. In this episode, he offers guidance on how to channel efforts towards meaningful progress rather than an elusive ideal. How To Get Out Of The Perfection Trap Curran calls for a dual approach to escape the perfection trap: individual introspection and broader societal transformation. This segment explores how leaders can foster environments of psychological safety, where imperfection is accepted and mistakes are transformed into catalysts for growth. Thomas shares some practical strategies to break free from the shackles of perfectionism, and provides insights into navigating the complexities of team dynamics and project management, emphasizing that success does not hinge on unattainable perfection. The Author's Journey: Escaping the Perfection Trap Thomas shares personal strategies for navigating the perfectionism minefield while writing his own book about perfectionism. He offers valuable advice for authors and professionals alike, emphasizing the importance of re-energizing, seeing the bigger picture, and embracing constructive feedback. Parting Words of Wisdom In a parting message, Curran leaves the audience with empowering advice: done is better than perfect, progress trumps perfection, and recognizing when a job is good enough is a powerful skill. Embracing imperfection can lead to true fulfillment and growth, which is more valuable than perfection.   About Thomas Curran Thomas Curran is an Associate Professor in the Department of Psychological and Behavioural Science at the London School of Economics. He is a leading expert on perfectionism, which is the topic of his recent book The Perfection Trap. He has written for the Harvard Business Review, was featured in the New Scientist, and his work has been covered by publications including the Guardian, Telegraph, Wall Street Journal, and Ariana Huffington's 'Thrive Global' campaign. In 2018, he gave a TEDMED talk entitled 'Our Dangerous Obsession with Perfectionism is Getting Worse'. You can link with Thomas Curran on LinkedIn.

Aki Salmi: Trust, Transparency, and Vision, A Guide to Effective Product Ownership Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Aki shares insights on what makes a great product owner. He highlights the importance of close collaboration between the team and the product owner to ensure a clear understanding of the "why" behind each backlog item. Aki recounts a positive experience where the team and PM worked together every Monday to define objectives. He emphasizes the value of ensemble work or mob programming for effective communication. Aki advises building trust, maintaining a coherent product vision, and addressing any fears around transparency within the team.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Aki Salmi Aki is a software crafter and shares the joy of coding and the value of empathy at work. That is, Aki works on ones and zeros (code) and everything else (humans). You can link with Aki Salmi on LinkedIn.   

Aki Salmi: Indicators of a Thriving Agile Team When Uncertainty Rules Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Aki emphasizes the importance of growth within a team, regardless of whether the path forward is uncertain. He provides insightful tips, such as tracking the effectiveness of retrospectives and monitoring the nature of discussions. Aki prompts reflection on whether the team is delving into systemic issues or getting stuck in "but" statements. He encourages listeners to observe where the team's focus lies and whether they exhibit curiosity towards their work, asking exploratory "what if" questions. Featured Retrospective Format For The Week: The Empty Table Retrospective In this segment, Aki shares his preferred retrospective format inspired by "Agile Retrospectives" by Larsen and Derby. He gives the tip that it’s a lot easier for Scrum Masters when we don’t run retrospectives for our own teams. Aki introduces the "Empty Table" retro, emphasizing the significance of a thorough check-in. Participants imagine an empty table to gather insights and events. He used to employ dot-voting extensively, but later decided there were better methods to select the topics for discussion. He suggests a different approach for topic selection to promote shared leadership. He stresses the importance of active listening and embraces silence as a valid contribution.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Aki Salmi Aki is a software crafter and shares the joy of coding and the value of empathy at work. That is, Aki works on ones and zeros (code) and everything else (humans). You can link with Aki Salmi on LinkedIn.   

Aki Salmi: Working With BDD To Help Agile Teams Understand And Deliver On Business Needs Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Aki shares two impactful stories of change. Firstly, he recounts a scenario as a scrum master in a team with two-week sprints. Because the team was “ok” with letting a feature slip from one sprint to the other, that feature eventually took four weeks to deliver, after which the team found out that they implementation did not align with the business. Implementing Behavior-Driven Development (BDD) with tools like Specflow facilitated better communication with the business, ensuring subsequent deliveries met business needs. Aki's second story reflects his realization about strong opinions and conflicts. Aki learned the value of active listening and being open to others' perspectives. In this episode, we refer to Chris Argyris' "Knowledge for Action" [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Aki Salmi Aki is a software crafter and shares the joy of coding and the value of empathy at work. That is, Aki works on ones and zeros (code) and everything else (humans). You can link with Aki Salmi on LinkedIn.   

Aki Salmi: Learning Decision-Making without Explicit Leadership, A Key Skill For Scrum Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Aki reflects on a highly effective team, drawing inspiration from Google's Project Aristotle on high-performing teams. He recounts the story of a team that operated without a designated leader, relying on consensus-based decision-making. However, this approach often hindered progress and experimentation. Aki highlights the importance of bringing up such systemic issues in retrospectives. He advises teams to step back and critically evaluate their working methods and their implications. Aki also touches on concepts like "double loop learning" and emphasizes the significance of considering core tasks, emotional climate, and effective structures in the work environment. Featured Book For The Week: Dare to Lead by Brene Brown In this segment, Aki talks about Brene Brown's book "Dare to Lead," emphasizing its transformative impact on authentic self-expression in the workplace. He highlights the value of embracing one's humanity, including emotions, and underscores the importance of vulnerability and visibility. Aki also references books like "Agile Retrospectives" by Larsen and Derby, and "Atlas of the Heart" by Brene Brown. He discusses trust-building, echoing the idea that trust is built in small moments. The episode encourages listeners to prioritize trust and genuine self-presentation in professional environments.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Aki Salmi Aki is a software crafter and shares the joy of coding and the value of empathy at work. That is, Aki works on ones and zeros (code) and everything else (humans). You can link with Aki Salmi on LinkedIn. 

Aki Salmi: Agile Problem-Solving in Action, Helping Developers Take Ownership Of Their Decisions Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode with Aki Salmi, he emphasizes the importance of involving the most knowledgeable team members in design discussions. Aki recounts a pivotal moment when the Scrum Master introduced a coin toss method to answer design questions asked by the developers. This gave the developers a clear sign that they had the power to decide for themselves! This episode highlights a scenario where the business set ambitious targets, leading to a massive estimation process. Despite initial setbacks, open communication with the business led to surpassing the 500 user story-point goal management had arbitrarily set. This story also emphasizes the need for Agile practices to extend beyond the team and serve the broader organizational objectives, or we risk failing to get value out of Agile.    [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Aki Salmi Aki is a software crafter and shares the joy of coding and the value of empathy at work. That is, Aki works on ones and zeros (code) and everything else (humans). You can link with Aki Salmi on LinkedIn. 

Lorraine Chambers: When Product Owners Are Spread Thin, And How To Overcome The Absent PO Anti-pattern Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Growth-Oriented PO This Product Owner (PO) ensured every team member had a voice, fostering an environment for experimentation and ideation. They facilitated developer participation in hackathons and effectively communicated the vision and roadmap. The backlog was consistently well-organized and prioritized. The PO actively shared feedback, motivating the team. They sought opportunities for recognition and took pride in sprint reviews. This PO's commitment extended to continuous learning and self-improvement through training, events, and meetups, reflecting a growth-oriented mindset nurtured through Lorraine's coaching. The Bad Product Owner: When Product Owners Are Spread Thin, And How To Overcome The Absent PO Anti-pattern Lorraine recounts an experience with a PO that was often absent. The Product Owner was spread thin across multiple teams, leading to scheduling conflicts with scrum events. This resulted in a disorganized backlog and a lack of a clear vision. Open, candid conversations were crucial in highlighting the impact on the team. Together, Lorraine and the PO adjusted the calendar to prioritize the team's needs. With improved availability, the team thrived. Lorraine also collaborated with the PO to advocate for more dedicated time from management.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Lorraine Chambers Lorraine's vision of excellence is summed up in the words of philosopher, Lao Tzu -- “A leader is best when people barely know he exists ... " She's held several roles in the Fintech industry, including Product Owner and Quality Assurance. She's a native New Yorker that loves travel, music and museums. You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram. 

Lorraine Chambers: How To Design Your Coaching Plan, And Progress Towards Successful Scrum Mastery Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we explore what success means for Scrum Masters and Lorraine’s perspective. Lorraine suggests that success starts when both the team and customers are genuinely content and motivated. Key indicators include the team independently addressing anti-patterns, initiating discussions about their work, and requiring less assistance with basic tasks. Lorraine emphasizes the importance of a defined coaching plan (see the Agile Coaching Growth Wheel) and personal accountability. Conducting quarterly team health surveys provides concrete feedback for self-improvement, enabling Lorraine to track progress and address areas for growth effectively. Featured Retrospective Format for the Week: From Lean Coffee To The Simple DAKI Framework, Retrospectives For All Teams When it comes to retrospective formats, for mature teams, Lorraine favors the Lean Coffee approach, providing an informal setting where participants shape the agenda in real-time. This allows for open discussions on chosen topics within time constraints. Lorraine highlights how Lean Coffee often uncovers diverse team concerns. For less mature teams, she leans towards the Drop/Add/Keep/Improve framework (DAKI retrospective), emphasizing continuous improvement. She suggests that we use the "Improve" to inspire improvements that we keep an eye on during the Sprint. With remote teams, she utilizes MURAL's private mode for collaborative sticky-note sessions.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Lorraine Chambers Lorraine's vision of excellence is summed up in the words of philosopher, Lao Tzu -- “A leader is best when people barely know he exists ... " She's held several roles in the Fintech industry, including Product Owner and Quality Assurance. She's a native New Yorker that loves travel, music and museums. You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram. 

Lorraine Chambers: Using Experiments To Drive Agile Change, Lessons from a Test Automation Initiative Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. This story starts with an agile transformation featuring a shift-left initiative. The team faced challenges in implementing test automation due to unclear policies and time allocation. Recognizing the challenges faced by the teams, Lorraine engaged with managers and leaders, advocating to give teams the support they needed. Through that, it was possible to help the teams with guidance on Test-Driven Development and support in using an internal testing tool. When it comes to helping teams adopt new practices, Lorraine advises identifying policy and decision-makers, gathering relevant data, and proposing time-limited experiments for major changes, culminating in retrospective evaluations.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Lorraine Chambers Lorraine's vision of excellence is summed up in the words of philosopher, Lao Tzu -- “A leader is best when people barely know he exists ... " She's held several roles in the Fintech industry, including Product Owner and Quality Assurance. She's a native New Yorker that loves travel, music and museums. You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram.   

Lorraine Chambers: Dismantling Silos, A Critical Aspect Of Helping Scrum Teams Succeed Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Lorraine explores the story of a midsized team within a larger organization. Operating in silos, the team members juggled disconnected tasks, leading to significant carryover between sprints, and an inability to fulfill sprint commitments. The silos led to limited collaboration which, in time, further hindered progress. Lorraine addressed concerns with the Product Owner and manager, but changes were deemed unfeasible at the time. This situation impeded the team's ability to self-organize. As reflection for Scrum Masters, Lorraine advises reflecting on the organizational team model and strategizing how to foster collective participation in sprint planning, shared goals, and self-organization within the team. Featured Book of the Week: Radical Candor by Kim Scott Lorraine discusses a pivotal book in her career: "Radical Candor" by Kim Scott, emphasizing its guidance on effective communication and feedback provision for coaches. The book advocates candidness in delivering both praise and criticism, underscoring the significance of nurturing relationships. Lorraine recounts an illustrative story from the book where a lack of candor led to performance issues. The lesson: timely, candid feedback is crucial.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Lorraine Chambers Lorraine's vision of excellence is summed up in the words of philosopher, Lao Tzu -- “A leader is best when people barely know he exists ... " She's held several roles in the Fintech industry, including Product Owner and Quality Assurance. She's a native New Yorker that loves travel, music and museums. You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram. 

Lorraine Chambers: Designing A Workshop To Help Agile Teams Overcome Conflict, And Learn To Communicate Effectively Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Lorraine reflects on a pivotal early experience as a Scrum Master. Faced with communication breakdowns in her new team, exacerbated by disrespectful responses to a junior member, she initially hoped for resolution without intervention. However, tensions escalated. Seeking guidance from an agile coach, they conducted communication-focused sessions, delving into communication styles and sharing some active listening practices. Progress seemed slow, prompting Lorraine to shift her coaching approach. She designed a workshop on navigating disagreements, using role-playing exercises. Additionally, she emphasized creating a collaborative working agreement and proactive identification of anti-patterns. Ultimately, Lorraine emphasizes arming teams with tools for independent problem-solving.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Lorraine Chambers Lorraine's vision of excellence is summed up in the words of philosopher, Lao Tzu -- “A leader is best when people barely know he exists ... " She's held several roles in the Fintech industry, including Product Owner and Quality Assurance. She's a native New Yorker that loves travel, music and museums. You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram. 

BONUS: Mastering the Art of Forecasting, Prioritization Paradigms and Flow Metrics with Troy Lightfoot Agile Planning Insights From The Gambler's Ruin Thought Experiment Troy, in this Agile Uprising podcast episode, delves into his intriguing journey in the realm of forecasting and estimation for software development. Inspired by that episode, we discuss the concept of Gambler's Ruin, a mathematical problem turned into a game. Troy shares the main insights from Gambler’s Ruin and mentions Prateek Singh of ProKanban.org who has used this concept to demonstrate that even a slight skill advantage can lead to success when focusing product development on what Troy calls “Small Bets”  Small bets and impact on prioritization Small bets relate to the implications of spending money on a product idea. It's not just an expense; it's an investment with an anticipated return on investment (ROI). The crucial question arises: how do we strategically place these bets in product development? Here, Troy exposes the fallacy of assuming we can determine value upfront. We also discuss the concept of anti-fragility and highlight how many processes are inadvertently designed to be fragile. In this context, the size of the bet correlates with cycle time, and "time" itself becomes the bet's magnitude. As Annie Duke advocates in her book "Thinking in Bets," small bets bolster resilience, while large bets can lead to vulnerability. Essential flow metrics and their significance How do we know we are making small bets? Troy sheds light on the pivotal flow metrics that software development teams should diligently track. He explains the relationship between Work In Progress (WIP) and cycle time, referring to Little's law formula. And he introduces work item age as a metric that can help predict WIP and Cycle time, which gives teams a tangible representation of their current investment. This metric aids in decision-making and fosters a more effective approach to forecasting. Rethinking traditional prioritization techniques In the podcast, Troy advocates for a paradigm shift in prioritization practices. He highlights that the more time spent prioritizing work, the larger the bet size (planning time directly affects bet size). Drawing from the wisdom of Don Reinertsen and the principles outlined in the book "Principles of Product Development Flow," he stresses the intrinsic cost associated with all work undertaken. Aligning individuals and teams on priorities is essential, yet the priority itself may hold uncertainty. To aid teams in this endeavor, Troy discusses the Weighted Shortest Job First (WSJF) framework, and how it offers a pragmatic approach to prioritize tasks based on contributing factors. However, prioritization is directly affected by dependencies, which means that eliminating dependencies becomes a critical step towards making smaller, more manageable bets. For example, by segregating dependencies, teams can significantly reduce bet sizes and enhance predictability. In this episode, Troy elucidates how conventional prioritization techniques can inadvertently hinder forecasting and predictability. He provides insights into alternative approaches that foster adaptability and more accurate forecasts. Resource recommendation For those eager to dive deeper into the world of Agile metrics and predictability, Troy recommends Dan Vacanti's book, "Actionable Agile Metrics for Predictability," as an invaluable resource. About Troy Lightfoot Troy is a Lean Product Development Coach and trainer for ProKanban.Org. He coaches and trains Scrum, Kanban, and SAFe and other Agile Scaling approaches. Troy transitioned from computer science to full-time Agile coaching, specializing in Lean Portfolio and Program Management. He is also a co-founder of the Agile Uprising Podcast, and an active blogger. For further insights into Troy's work and methodologies, visit ProKanbanTraining.com and explore the Agile Uprising podcast. Additionally, you can delve deeper into Troy's teachings at ProKanban.org.

Tom Siebeneicher: The Agile Product Owner, The Necessary Adaptation of PO to a New Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Software Designer PO Anti-pattern In this episode, Tom highlights anti-patterns like a lack of trust in the team's judgment and over-explanation of implementation details. Tom offers a valuable tip of using stories to illustrate the distinction between "how" and "why" for effective communication. He underscores the importance of clearly defining Acceptance Criteria (ACs) while avoiding dictating the solution's appearance. Tom also emphasizes the need for coaching efforts directed towards the team's understanding and collaboration, demonstrating the reciprocal nature of the Product Owner role. The Bad Product Owner: The Art of Adaptation, The Necessary Adaptation of PO to a New Team Tom delves into the nuances of an effective Product Owner (PO). Tom shares a cautionary tale of a PO's performance shift after changing teams, emphasizing the importance of aligning behavior with team needs. He advises against expecting uniformity and highlights the role of self-awareness in fostering an environment of growth and effectiveness. He emphasizes the need to adapt PO behaviors between different teams, underscoring the need for refined communication. Prioritization, a crucial aspect, is explored in depth.    [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Tom Siebeneicher Tom is an engaging speaker, who has delivered presentations at conferences like the Atos DREAM Conference, the Agile Leadership Day, and TED XKE by Xebia. Their enthusiasm for discussing Agile is evident in those talks. You can link with Tom Siebeneicher on LinkedIn.   

Tom Siebeneicher: Are The Scrum Team Members Honest And Critical When Needed? A Scrum Master Success reflection Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we explore Tom’s thoughts on the factors for Scrum Master success. He emphasizes the importance of team members feeling safe to share impediments and the prompt resolution of such issues. Tom encourages actions that promote collaboration and the consistent identification of impediments. He advises a perpetual drive for improvement and stresses the necessity of measuring progress. Tom underlines the need for a space where honesty and constructive criticism can be part of the team dynamics to ensure continuous growth and success in the Scrum Master role. Featured Retrospective Format For The Week: Creating Connection Through A People Focused Agile Retrospective Format Tom shares his preferred Agile retrospective format, emphasizing the increased impact of being physically together in one room. He advocates for a simple start/stop/continue approach, focusing not only on the retro itself but also on the moments leading up to it. Tom underscores the importance of observing non-verbal cues to gauge team dynamics and potential pressure points. For remote retrospectives, he advises a thorough check-in with each participant. He stresses the significance of verbally setting the scene, considering it a critical aspect of a successful retrospective.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Tom Siebeneicher Tom is an engaging speaker, who has delivered presentations at conferences like the Atos DREAM Conference, the Agile Leadership Day, and TED XKE by Xebia. Their enthusiasm for discussing Agile is evident in those talks. You can link with Tom Siebeneicher on LinkedIn. 

Tom Siebeneicher: From Resistance to Adoption, Change Management in Agile Transformation Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Tom explores the process of change management when adopting Scrum. He shares some of the lessons he’s learned over the years, emphasizing the importance of understanding the "why" behind the change and garnering leadership support. Tom advocates for open communication through town hall meetings and QA sessions, fostering knowledge acquisition. He highlights the significance of individual empowerment and addresses the limitations of change capacity for teams and organizations. Tom offers a valuable tip to assess if teams are adopting change willingly or being pressured, underscoring the need to gauge the optimal pace of change adoption. In this episode, we refer to the Lean Change Management framework for effective implementation, which is described in Jason Little’s book: Lean Change Management.    [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Tom Siebeneicher Tom is an engaging speaker, who has delivered presentations at conferences like the Atos DREAM Conference, the Agile Leadership Day, and TED XKE by Xebia. Their enthusiasm for discussing Agile is evident in those talks. You can link with Tom Siebeneicher on LinkedIn.   

Tom Siebeneicher: A Deep Dive into Agile Dysfunction, And The Journey Back To Healthy Scrum Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Tom shares the story of a team that slowly drifted away from Scrum, and it’s values, but without noticing it themselves! The team followed the rituals, but their retrospectives pushed them aways from Agile and Scrum principles. The team inadvertently, and over time, adopted a waterfall approach. To avoid this in your teams, Tom advocates for digging into root causes instead of symptom-fixing. Eventually, Tom helped the team do a “scrum reset” which realigned the team, prompting a valuable tip: conduct resets every six months. Tom emphasizes double-loop learning, urging a focus on long-term improvement amidst day-to-day challenges. Featured Book of the Week: The Lean Startup, by Eric Ries Tom delves into the transformative impact of Eric Ries' "The Lean Startup." The book revolutionized his perspective on Minimum Viable Products (MVPs), emphasizing radical experimentation and learning over rigid planning. It liberated him from the constraints of plan-driven approaches, emphasizing the dynamic nature of execution. Tom underscores the criticality of continuous measurement and learning, a principle he now prioritizes in his approach. He shares valuable advice: never underestimate the power of measuring and learning in the pursuit of agile success.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Tom Siebeneicher Tom is an engaging speaker, who has delivered presentations at conferences like the Atos DREAM Conference, the Agile Leadership Day, and TED XKE by Xebia. Their enthusiasm for discussing Agile is evident in those talks. You can link with Tom Siebeneicher on LinkedIn. 

Tom Siebeneicher: The Art of Facilitating Agile Teams Through Conflict, A Coaching Journey Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Tom reflects on his experience as an Agile coach overseeing multiple Scrum teams. Initially observing signs of stress, he attempted a collective retrospective to address concerns. However, when it faltered, he realized that the team was struggling with deeper issues. Notably, key team members struggled to collaborate, leading to discomfort and communication blockers. Tom's hesitation to engage directly with these team members impacted the team's cohesion. He emphasizes the importance of fostering a safe environment for open dialogue and encourages connecting with the people in the team to enhance coaching effectiveness. Tom also shares some of the pivotal moments that influenced his coaching journey.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Tom Siebeneicher Tom is an engaging speaker, who has delivered presentations at conferences like the Atos DREAM Conference, the Agile Leadership Day, and TED XKE by Xebia. Their enthusiasm for discussing Agile is evident in those talks. You can link with Tom Siebeneicher on LinkedIn. 

Toby Rao: The Part-Time Product Owner Anti-Pattern, And Its Consequences Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Part-Time PO Anti-Pattern In this segment, Toby discusses common anti-patterns associated with Product Owners (POs), particularly the issue of them treating their role as a part-time role. Many organizations assign PO responsibilities as a secondary task, causing problems like absenteeism during critical team interactions. This particular PO, who had a full-time job outside of their role, lacked both Agile and software development experience, along with emotional intelligence. The key takeaway was the importance of PO presence and engagement with the team, with a suggestion to have them spend a full day working alongside the team to improve collaboration. The Bad Product Owner: User-Centric Leadership, a Critical Skill For POs In this segment, Toby discusses the qualities of a great Product Owner (PO). The exceptional PO he describes, was known for their easy collaboration with the team and their constant availability. The PO emphasized understanding before imposing their views and consistently approached discussions from the perspective of the key Personas for the product. The PO also encouraged the team to consider the system from the customer/user standpoint, this PO deeply comprehended the team's workflow, which made collaboration easy. Additionally, they recognized the efficiency of pre-refinement in the team's processes, and made the necessary adaptation to their own workflow.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Toby Rao Toby is an ICF-credentialed Coach and accredited IC Agile trainer, and practices as a certified Executive coach. With a dynamic Agile journey beginning in 2007, he's an active contributor to the global Agile community. He is based in Washington DC Metro, and speaks at Agile events worldwide and co-founded the A20 Agile conference. Toby also co-founded two thriving Agile meetups in the Washington DC area, with a combined 1300 members. You can link with Toby Rao on LinkedIn and connect with Toby Rao on Twitter. 

Toby Rao: Success Metrics for Scrum Masters Which You Can Observe In The Daily Meeting Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we discuss how to achieve true self-organization within the team. Toby’s perspective is that success is measured by several key factors, including active participation and engagement in daily standup meetings. Toby suggests we assess our success by observing if team members are paying attention, interacting with one another, and openly sharing solutions during these meetings. Featured Retrospective Format for the Week: The 4 L’s and generating learning opportunities Toby’s favorite retrospective format is the "4 L's retrospective," which stands for Liked, Learned, Lacked, and Longed for. In this segment, he highlights its effectiveness in generating ideas, with a particular emphasis on the "learned" component. Toby stressed the importance of continuous learning for both himself and his team, making it a central theme in his retrospectives. The format encourages sharing valuable learning moments and contributes to the team's growth and improvement.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Toby Rao Toby is an ICF-credentialed Coach and accredited IC Agile trainer, and practices as a certified Executive coach. With a dynamic Agile journey beginning in 2007, he's an active contributor to the global Agile community. He is based in Washington DC Metro, and speaks at Agile events worldwide and co-founded the A20 Agile conference. Toby also co-founded two thriving Agile meetups in the Washington DC area, with a combined 1300 members. You can link with Toby Rao on LinkedIn and connect with Toby Rao on Twitter. 

Toby Rao: How To Get A Team From Mini-Waterfall Sprints To True Scrum Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Toby talks about a team whose burndown chart resembled a cliff, indicating possible problems in the way they managed their sprints. The team was essentially following a mini-waterfall approach, with stories remaining open until the last two days of the sprint. Toby realized the need for change and emphasized the importance of observing what's happening beyond the team's actions. He acknowledged that change couldn't happen overnight and worked with the team to break down stories for better progress transparency. But that wasn’t an easy process! Toby shares how he got the team from “you are criticizing us” to having the team take ownership of their process and make the necessary changes.    [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Toby Rao Toby is an ICF-credentialed Coach and accredited IC Agile trainer, and practices as a certified Executive coach. With a dynamic Agile journey beginning in 2007, he's an active contributor to the global Agile community. He is based in Washington DC Metro, and speaks at Agile events worldwide and co-founded the A20 Agile conference. Toby also co-founded two thriving Agile meetups in the Washington DC area, with a combined 1300 members. You can link with Toby Rao on LinkedIn and connect with Toby Rao on Twitter. 

Toby Rao: Helping a Team Go From Storming To Performing With Trust Building Strategies Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Toby shares his experience working with a once high-performing team that faced challenges after a leadership change and the introduction of new team members. The established team members, deeply bonded, struggled to share information with the newcomers who questioned team practices. The team found itself stuck in the "storming" phase of development, with trust being a significant issue. Toby emphasized the importance of creating new working agreements when a team undergoes significant changes and promoting collaboration with a "yes, and" approach. He highlighted the need for trust-building interventions, engaging retrospectives, celebrating small successes, and conducting 1-on-1 conversations to address the trust imbalance and improve team dynamics. In this episode, we refer to the Tuckman Stages Of Group Development and TastyCupcakes.org. Featured Book of the Week: "Atomic Habits" by James Clear In Toby's discussion about his favorite book, "Atomic Habits" by James Clear, he highlighted how the book transformed his perspective. He successfully encouraged team members and friends to read it by emphasizing its approach to change. The book's principle of breaking down significant changes into small daily habits resonated with Toby. It underscored the idea that consistent small actions can result in substantial transformations. Toby also mentioned how the book influenced his coaching style, particularly by suggesting the effective question, "What's your plan to solve that problem?" It emphasized the power of incremental changes and thoughtful problem-solving strategies.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Toby Rao Toby is an ICF-credentialed Coach and accredited IC Agile trainer, and practices as a certified Executive coach. With a dynamic Agile journey beginning in 2007, he's an active contributor to the global Agile community. He is based in Washington DC Metro, and speaks at Agile events worldwide and co-founded the A20 Agile conference. Toby also co-founded two thriving Agile meetups in the Washington DC area, with a combined 1300 members. You can link with Toby Rao on LinkedIn and connect with Toby Rao on Twitter. 

Toby Rao: The Critical Impact of Effective Stakeholder Engagement in Agile Projects Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Toby shares his experience of working with a team in this transition. Toby emphasized the importance of addressing the initial challenges, including stakeholder engagement and logistics. He highlights the need to overcome mindset barriers within the organization. Key takeaways from this conversation include: the importance of seeking to understand before being understood, helping others grasp the team's needs, involving leads and stakeholders from other teams to identify blockers, and being open to negotiation for the team's success. Ultimately, creating shared understanding and transparency led to successful collaboration. In this episode, we refer to the Tuckman Stages Of Group Development.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Toby Rao Toby is an ICF-credentialed Coach and accredited IC Agile trainer, and practices as a certified Executive coach. With a dynamic Agile journey beginning in 2007, he's an active contributor to the global Agile community. He is based in Washington DC Metro, and speaks at Agile events worldwide and co-founded the A20 Agile conference. Toby also co-founded two thriving Agile meetups in the Washington DC area, with a combined 1300 members. You can link with Toby Rao on LinkedIn and connect with Toby Rao on Twitter. 

BONUS: The Surprising Costs Of Outsourcing Software Development, And Effective Outsourcing Strategies with Douglas Squirrel Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Squirrel delves into the misconception that outsourcing engineers overseas automatically leads to cost reduction in software organizations. He explains that while the salary expenses might be lower for offshore teams, other costs come into play.  He illustrates the situation with an example involving two tech teams, one located onshore in California, USA, and the other in India. The Indian team had one quarter the salary of the onshore team, prompting the question of why the more expensive US engineers are retained. The discussion highlights the importance of evaluating the genuine costs of offshoring beyond just salaries. Additionally, Squirrel raises the question of which team is more productive and points out the time zone difference as a significant factor impacting communication and coordination.  Surprisingly, when the overall costs are tallied, they often don't exhibit a substantial difference due to various expenses that often get ignored. The aspect of speed of delivery is also examined, and the suggestion is made to have a local representative support the outsourced team to facilitate smoother communication. Beyond the operational costs, we also talk about how difficult it is to maintain effective communication between teams, and the cost of frequent international travel.  Squirrel emphasizes the necessity of having experienced individuals in the offshore team, highlighting that it’s even more important to hire very senior people in offshore teams. We also discuss how hard it is to find accommodation for senior engineers that move to the offshore locations. Effective Offshoring Patterns Squirrel delves into the patterns that can enhance the effectiveness of offshoring. The concept of near shoring is introduced, especially when there are significant challenges in finding talent close to the headquarters.  The discussion then pivots to the importance of team organization for offshoring success. The idea of cross-functional teams or feature teams is introduced as an effective approach. Squirrel references FeatureTeams.org, emphasizing that these teams possess the flexibility to work on any feature, thereby minimizing communication dependencies.  A strategy to integrate feature teams across regions is presented through the "ambassador pattern," which involves designated individuals who bridge the communication gaps between teams in different locations. Optimizing Communication and Resources for Remote Teams We also discuss how to optimize communication and resources for remote teams. Squirrel introduces the notion that outsourcing and offshoring may be a possible solution to solve the talent problem by tapping into global talent pools. He offers practical tips, such as conducting all meetings online and making it a rule to always include offshore team members. Creating opportunities for "osmotic communication" – the exchange of information through casual interactions – is suggested as a means to foster team cohesion across distances. Recommended Resources The episode concludes with a list of recommended resources for further exploration. These include Stack Overflow’s own experience about fully remote work, Squirrel's own website (DouglasSquirrel.com), Team Topologies (a topic which has been presented on the podcast by its authors Matthew Skelton and Manuel Pais), the FeatureTeams.org website, and the virtual office platform Sococo. Throughout the conversation, Squirrel provides insights into the complexities of offshoring, shedding light on the multifaceted considerations that impact its success. From cost evaluation to effective team organization and communication strategies, the episode offers a comprehensive overview of the nuances surrounding offshore software development teams. About Douglas Squirrel Squirrel has been coding for more than forty years and has led software teams for twenty. He uses the power of conversations to create dramatic productivity gains in technology organisations of all sizes. Squirrel’s experience includes growing software teams as a CTO in startups from fintech to biotech to music, and everything in between. He lives in Frogholt, England, in a timber-framed cottage built in the year 1450. You can link with Douglas Squirrel on LinkedIn and connect with Douglas Squirrel on his website. 

Seye Kuyinu: Learning and Leading through Experiments, The Scrum Master Who Turned Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Learning and Leading through Experiments, The Scrum Master Who Turned Product Owner In this episode, Seye highlights a remarkable product owner with a background as a Scrum Master. Her calm demeanor and willingness to experiment, even without a clear endpoint, stood out. She actively engaged in collaborative experimentation, asking "Can we try this?" and collectively defining and learning from experiments with the team. This experimental mindset contributed to her effectiveness as a Product Owner. Moreover, she adeptly interacted with all team members and had the valuable skill of calming down heated discussions.  The Bad Product Owner: Beyond To-Do Lists, Overcoming Anti-Patterns in Backlog Management In this episode, Seye discusses the disengaged Product Owner (PO) anti-pattern. He underscores the significant impact of PO engagement on performance, highlighting the necessity for their active involvement in discussions that lead to clarity. Other anti-patterns include treating the backlog as a simple "to do list" and having insufficiently detailed backlog items (DEEP Backlog) for prioritization and estimation. These issues stem from diverse causes, such as organizational oversight of product ownership. Seye suggests assisting POs in understanding their role, offering guidance to rectify these patterns and enhance their effectiveness in Agile teams.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Seye Kuyinu Seye has been a Scrum Master for about a decade now. He first connected to Agile, frustrated with the lack of adequate communication that plagues traditional complex projects. He finds People and Interactions over Processes & Tools cannot be overstated, while seeing that everything is a fractal- our individual, team, organization and societal challenges are the very same. The solution in every layer is the same- an understanding of ONENESS! You can link with Seye Kuyinu on LinkedIn and connect with Seye Kuyinu on Twitter. 

Seye Kuyinu: From Working Software to Human Flourishing, A Holistic Approach to Scrum Master Success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Seye delves into his multi-layered perspective on success as a Scrum Master. Firstly, he emphasizes understanding success from the perspective of those he serves, suggesting collaboration to define it. He also sees success in terms of "working software" and advises teams to contextualize its meaning. Seye underscores the human aspect of product development and references the concept of "making people awesome" from Modern Agile. He encourages Scrum Masters to align with their personal values and live them out, adding depth to their success definition in the agile context. Featured Retrospective Format for the Week: Temperature Mapping In this episode, Seye introduces his preferred retrospective formats, starting with "temperature mapping." Using tools like MURAL, this format encourages team members to share their emotions throughout the sprint. Another favorite is the "Sailboat retrospective," employing visuals to stimulate discussion. Seye also advocates for a "futurespective" using storytelling, where teams envision the future. These formats foster open communication, engagement, and forward thinking, enhancing the retrospective experience and driving improvements in the team's agile process.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Seye Kuyinu Seye has been a Scrum Master for about a decade now. He first connected to Agile, frustrated with the lack of adequate communication that plagues traditional complex projects. He finds People and Interactions over Processes & Tools cannot be overstated, while seeing that everything is a fractal- our individual, team, organization and societal challenges are the very same. The solution in every layer is the same- an understanding of ONENESS! You can link with Seye Kuyinu on LinkedIn and connect with Seye Kuyinu on Twitter. 

Seye Kuyinu: Shared Ownership of Change, Strategies for Effective Agile Transformation Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Seye delves into change leadership within an organization facing team cohesion challenges. He highlights the initial step of process assessment and the impact of conflicting factions within a team. The breakdown of processes led to differing interpretations of the team's goals. Seye references Arlo Belshee's work in Agile Engineering Fluency (detailed map here), and suggests establishing work agreements, visualizing the change process, and securing buy-in for effective change. He underscores the importance of collective ownership of change and introduces the idea of a team coaching canvas to facilitate progress. The episode emphasizes collaborative change leadership to address team dynamics and process issues.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Seye Kuyinu Seye has been a Scrum Master for about a decade now. He first connected to Agile, frustrated with the lack of adequate communication that plagues traditional complex projects. He finds People and Interactions over Processes & Tools cannot be overstated, while seeing that everything is a fractal- our individual, team, organization and societal challenges are the very same. The solution in every layer is the same- an understanding of ONENESS! You can link with Seye Kuyinu on LinkedIn and connect with Seye Kuyinu on Twitter. 

Seye Kuyinu: Agile Re-Teaming For Scale, Restructuring Scrum Teams Along Value Streams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Seye discusses an organization's journey towards creating value streams and aligning teams accordingly. They adopted the approach of taking teams to the work rather than the reverse. This involved setting up teams for new features, but the structure changed after a few months, leading to reassigning team members. Seye refers to the Tuckman's stages of group development to highlight the transitional nature of teams. In this episode, we also discuss how important it is to focus on setting up a robust infrastructure to make it possible to dynamically reconfigure teams, underlining the importance of adaptability in Agile environments. Featured Book of the Week: The Three Marriages: Reimagining Work, Self and Relationship by David Whyte Seye's recommended book for Scrum Masters is "The Three Marriages: Reimagining Work, Self and Relationship" by David Whyte. The book explores reimagining work and relationships, emphasizing the need for a holistic view rather than strict work-life balance. Another impactful read is “Extraordinarily Badass Agile Coaching: The Journey from Beginner to Mastery and Beyond” by Bob Galen, which transformed Seye's coaching approach. He suggests adapting language to the audience, shifting from software development jargon to business terminology. Seye advocates speaking the language of those being served, aligning communication for more effective collaboration.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Seye Kuyinu Seye has been a Scrum Master for about a decade now. He first connected to Agile, frustrated with the lack of adequate communication that plagues traditional complex projects. He finds People and Interactions over Processes & Tools cannot be overstated, while seeing that everything is a fractal- our individual, team, organization and societal challenges are the very same. The solution in every layer is the same- an understanding of ONENESS! You can link with Seye Kuyinu on LinkedIn and connect with Seye Kuyinu on Twitter. 

Seye Kuyinu: Effective Agile Coaching, Building Contextual Understanding Beyond Scrum Guides Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Seye discusses a common anti-pattern that scrum masters can fall into, which involves not recognizing the distinction between Scrum practices and real-world situations. The organization Seye was working at had embraced Agile methodologies. However, Seye found some Agile adoption  issues like never ending meetings, one-hour daily standups, and conflicts during sprint planning. Seye suggests refraining from commanding the team and emphasizes the importance of not imposing the daily stand-up. He reflects on his own experience of lacking context and merely following the Scrum guide. To address this, we discuss forming coaching agreements with teams to ensure mutual understanding and effective implementation of Agile principles. Seye underscores the need for practical adaptation rather than rigid adherence. In this episode, we also refer to Holacracy, and the book Getting Things Done by David Allen.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Seye Kuyinu Seye has been a Scrum Master for about a decade now. He first connected to Agile, frustrated with the lack of adequate communication that plagues traditional complex projects. He finds People and Interactions over Processes & Tools cannot be overstated, while seeing that everything is a fractal- our individual, team, organization and societal challenges are the very same. The solution in every layer is the same- an understanding of ONENESS! You can link with Seye Kuyinu on LinkedIn and connect with Seye Kuyinu on Twitter.

Khwezi Mputa: The Product Owner that knew how to collaborate with the Agile team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The PO that knew how to collaborate with the team In this segment, Khwezi highlights an exceptional Product Owner (PO) she collaborated with. The PO possessed a deep understanding of the product's market, customers, and business context, enabling her to continuously update the product effectively. She exhibited excellent teamwork despite the distributed nature of the team, showing awareness of diverse cultures. Her proficiency in user story mapping facilitated smoother processes, including onboarding new team members. Overall, the PO's comprehensive grasp of the product's ecosystem and her collaborative skills stood out as instrumental in driving the team's success. The Bad Product Owner: The Unavailable and Bossy PO While POs typically hold respected roles with authority over the product backlog, some misuse this status, behaving as if superior to the team. Often from management, such POs pose various challenges, including not being available often enough when the teams need their presence. Scrum Masters play a role in educating POs, advising team lift-offs to define roles, and coaching the POs to be active team participants. Khwezi emphasizes the Scrum Master's mediation role, and we discuss the “Coach Your PO e-course” which aims to help Scrum Masters have an effective PO collaboration.    [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Khwezi Mputa Khwezi is an experienced Agile coach, trainer, and IT professional since 2008. With diverse roles like Scrum Master, Agile Project Manager, and Business Analyst, she's active in the Agile community, promoting diversity. Passionate about teaching, she empowers individuals and organizations to reach their full potential through coaching and mentoring. You can link with Khwezi Mputa on LinkedIn.

Khwezi Mputa: Visualizing Success And Coaching With Impact, With The Help Of A Coaching Backlog Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Khwezi emphasizes empowering teams over personal recognition. She highlights the importance of informing and involving stakeholders and sponsors, using a coaching backlog as a valuable tool. This backlog aids in feedback provision, achievement tracking, and maintaining focus. It also visually represents the team's journey. Khwezi acknowledges the challenge of conveying intangible scrum master efforts to sponsors and recommends visual tools like MURAL for clarity. Her insights encourage fostering empowerment and sharing impact beyond tangible metrics, reflecting her holistic approach to effective scrum mastering. Featured Retrospective Format for the Week: The Movie Critic Retrospective In the episode, Khwezi introduces “The Movie Critic” retrospective, a creative approach to retrospectives using movies. By asking the team to liken their experience to a movie genre, such as action or drama, they delve into struggles and reasons behind their choices. The question "do you recommend this movie?" prompts reflection. Utilizing tools like MURAL enhances the process, and Khwezi advises encouraging additional sharing to ensure comprehensive insights are captured. This cinematic retrospective technique offers an engaging way to explore team challenges and insights collaboratively.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Khwezi Mputa Khwezi is an experienced Agile coach, trainer, and IT professional since 2008. With diverse roles like Scrum Master, Agile Project Manager, and Business Analyst, she's active in the Agile community, promoting diversity. Passionate about teaching, she empowers individuals and organizations to reach their full potential through coaching and mentoring. You can link with Kwhezi Mputa on LinkedIn.

Khwezi Mputa: From Silos to Synergy, A Story of Agile Coaches and HR Integration during change Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Khwezi shared insights from an Agile transformation journey involving collaboration between Agile coaches and the Human Resources department HR business partners. They recognized overlap in their responsibilities and merged into a cohesive team. Challenges surfaced through joint meetings, leading to the realization that their work needed to be aligned. They adopted the SPINE model for effective change, emphasizing starting with the "need" for change. Co-facilitation and shared knowledge enhanced their efforts. To bridge communication gaps, HR partners were encouraged to attend Agile bootcamps. Khwezi emphasized the universality of Agile principles, advocating for their application beyond IT teams, and promoting tool-sharing for wider team benefits.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Khwezi Mputa Khwezi is an experienced Agile coach, trainer, and IT professional since 2008. With diverse roles like Scrum Master, Agile Project Manager, and Business Analyst, she's active in the Agile community, promoting diversity. Passionate about teaching, she empowers individuals and organizations to reach their full potential through coaching and mentoring. You can link with Kwhezi Mputa on LinkedIn.

Khwezi Mputa: Breaking Down Dysfunctional Dynamics between a Scrum team and their Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Khwezi discusses a challenging team scenario where great individuals struggled due to high-pressure dynamics and dysfunctional patterns. The Product Owner lacked decision-making authority, leading to delayed information and a proxy PO situation. This pressure caused scope creep and hindered technical debt management. Khwezi highlighted the importance of empowering the team to push back against excessive demands, coaching the PO to engage stakeholders effectively, and ensuring the right person fills the PO role. Addressing these issues was crucial for improving the product and fostering a healthier team dynamic. If you need to support your Product Owner, we’ve created a course for you. You can access the Coach Your PO e-course here.  Featured Book of the Week: Coaching Agile Teams by Lyssa Adkins In this segment, Khwezi shares her recommended book, "Coaching Agile Teams" by Lyssa Adkins, which played a pivotal role in her self-improvement journey as a scrum master. This book provided valuable insights into guiding teams toward high performance. Khwezi emphasized using the Agile coaching competency framework and suggested self-assessment based on it. This framework led her to discover additional paths for growth. The book also highlighted the importance of exploring diverse topics to enhance skills. She mentioned the "Periodic Table of Scrum Master's Competencies" as a useful resource for understanding various skills enhancement facets.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Khwezi Mputa Khwezi is an experienced Agile coach, trainer, and IT professional since 2008. With diverse roles like Scrum Master, Agile Project Manager, and Business Analyst, she's active in the Agile community, promoting diversity. Passionate about teaching, she empowers individuals and organizations to reach their full potential through coaching and mentoring.

Khwezi Mputa: From Fear to Empowerment, How Scrum Masters Can Thrive By Facing Their Fears Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Khwezi shares her challenges as a scrum master within a pressure-filled environment marked by discrimination. Recognizing her role as a team supporter, she confronts unemployment fears and ventures beyond her comfort zone. This shift motivated her to aim for helping teams be self-sufficient, empowering team members to thrive after her departure. Her story highlights the value of adaptation, risk-taking, and nurturing positive team dynamics.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Khwezi Mputa Khwezi is an experienced Agile coach, trainer, and IT professional since 2008. With diverse roles like Scrum Master, Agile Project Manager, and Business Analyst, she's active in the Agile community, promoting diversity. Passionate about teaching, she empowers individuals and organizations to reach their full potential through coaching and mentoring.

BONUS: From journalism to Scrum Mastery, collected lessons on working with teams by Ian McGrady Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Ian's journey from journalism to becoming a Scrum Master is a testament to his adaptable mindset and persistence. His transition stemmed from a unique start; he secured his first job due to his fast typing skills and a desire to meet Peter Jennings. Ian's persistence in seeking a meeting with Jennings honed his tenacity. The introduction to the Scrum Master role came through recognizing the news industry's agile, continuous delivery setup. Despite challenges, like sending out 400 resumes for just 3 interviews and a job offer, Ian's honesty on his resume and his ability to relate his existing skills to the software field were pivotal. In interviews, he remained coachable, acknowledged his learning curve, and emphasized genuine interest in others. He underlines the importance of not striving to be the smartest person in the room, instead focusing on collaboration and curiosity. From TV News Deadlines to Agile Leadership, learning how to work under pressure Becoming a Scrum Master has brought about significant changes and personal growth for Ian. Inspired by Jeff Sutherland's book "The Art Of Doing Twice the Work in Half the Time," he realized the value of efficiency. Transitioning from TV News, where deadlines were paramount, he leveraged his experience to provide leadership to his team. Ian's principles and vision became guiding forces, focusing on extracting the best from individuals and incorporating it into the work. He emphasized stepping back to allow the team to shine and maximizing their value without personal dominance. His journey exemplifies transformation through collaborative leadership and value-driven mindset. Building the Foundation: Key Steps for Launching Effective Teams Launching new teams is a crucial process that Ian has garnered valuable insights from. Key lessons involve the necessity of team formation events, despite potential resistance from upper management. Addressing this as a communal effort, Ian suggests socializing the idea of team formation through specific activities. Four critical steps include creating a working agreement, establishing a workflow, defining a Definition of Ready (DoR), and a Definition of Done (DoD). These artifacts can aid in resolving conflicts. Ian recommends the book "Liftoff" by Diana Larsen and Ainsley Nies and advises using timeboxes to identify and address conflicts during team formation. Empowering New Teams: Strategies for Maximizing New Team Potential Addressing challenges faced by new teams in attaining maximum value from Scrum events, Ian shares insights and solutions. He recounts an NGO team's bureaucratic hurdles that hindered effective team startup events. Ian emphasizes the importance of focusing on delivering the essence of Scrum events and the Scrum Master's role in ensuring team value. He recalls an example where a team failed to update the board during the daily scrum, suggesting the live update approach to enhance visibility. He advises keeping work consistently on the board and centering the daily scrum on "done" work. Ian also recommends incorporating refinement into the workflow for improved outcomes. Turning the Tide: How Effective Team Formation Revolutionized Scrum Outcomes Ian shares a transformative case study highlighting the impact of team formation. He joined a team of talented individuals struggling with teamwork. After obtaining buy-in for a startup event from his boss, the team's performance improved drastically. Shifting from completing 3 items per month to 22, Ian recommends focusing on metrics that emphasize "done" work. Addressing the challenge of team composition, having reliable contributors was vital. Open communication and transparent norms facilitated tough discussions. Challenges during formation included gaining buy-in from all stakeholders and addressing pushback from senior management. Ian emphasizes that while some individuals may be natural stars, teams require nurturing for success. In this segment we refer to the OTOG mnemonic (One Team, One Goal) as a team effectiveness maximizing strategy. The One Team, One Goal approach is depicted in this blog post by Vasco Duarte.   About Ian McGrady Ian McGrady started in IT as a co-founder and Junior Project Manager at Blue Lotus Systems Integration and Data Conversion. There he co-authored an internal book about project management. He has worked as a Scrum Master in wagering, banking and healthcare. You can link with Ian McGrady on LinkedIn. 

Zach Stone: Strategies for Healing a Disrupted Team-Product Owner Connection Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Ideal Product Owner, Balancing Strategy, Collaboration, and Care In this episode, Zach highlights an exceptional Product Owner (PO) who showcased a unique blend of tactical and strategic prowess. This PO's deep care for the team was evident in their collaborative and engaging approach. They fostered open dialogue, valuing team input and seeing engineers as partners in solving problems. The PO's commitment to understanding stakeholder requests in-depth allowed them to effectively shield the team. Their transformative and protective actions were a testament to their collaborative leadership style, making them a beloved and effective bridge between stakeholders and the engineering team. The Bad Product Owner: Restoring Harmony, Strategies for Healing a Disrupted Team-PO Connection In this episode, Zach reflects on a challenging experience with a struggling Product Owner (PO). The PO's performance was hindered by environmental factors and burnout, leading to breakdowns in team collaboration and psychological safety. A lack of connection with the team and berating behavior adversely affected team morale and relationships. The adversarial atmosphere hindered healthy conflict resolution and led to self-sabotage. Zach shares valuable tips for improving such situations, emphasizing the importance of gauging safety for conversations, individual validation, and creating a secure space for difficult discussions. He underscores the potential for growth through acknowledging mistakes, highlighting that the PO eventually transformed into a sought-after collaborator through positive change.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Zach Stone Zach has worked as a process facilitator for over 17 years, as a specialist in behavioral science. He co-founded a firm that uses techniques to rebuild war zones  for organizational dynamics. He has been an agilist for the past 7 years and was recently a speaker at the Global Scrum Conference. He lives in Santa Fe with his Wife and spends his time exploring canyons and trails. You can link with Zach Stone on LinkedIn. 

Zach Stone: Evolving Our Perspective On Scrum Master Success With Experience Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Zach discusses his evolving perspective on success as a Scrum Master. Initially valuing predictability, he now prioritizes the impact of Scrum events over strict adherence. He acknowledges the risk of losing sight of purpose when fixating on predictability and velocity. Shifting from an adherence mindset to a goal-oriented, customer-centric approach, Zach emphasizes the importance of clear product goals in boosting team motivation. Success, for him, is now defined by the meaningful impact achieved through Scrum events, aligning teams with overarching objectives and driving tangible results. Featured Retrospective Format for the Week: The Rosebud and Thorn Retrospective Format In this episode, Zach shares his preferred retrospective format, the "Rosebud and Thorn." He appreciates its simplicity and authenticity, as it prompts participants to share both positive and challenging aspects. The retrospective serves as a communication gauge for the team, revealing their dynamics and communication quality. Zach emphasizes the format's value in assessing team functioning throughout the sprint. Additionally, he advises adapting facilitation strategies for remote sessions, especially those lacking camera visibility, ensuring effective retrospectives regardless of the setting. The "Rosebud and Thorn" emerges as a powerful tool for insightful and meaningful reflections.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Zach Stone Zach has worked as a process facilitator for over 17 years, as a specialist in behavioral science. He co-founded a firm that uses techniques to rebuild war zones  for organizational dynamics. He has been an agilist for the past 7 years and was recently a speaker at the Global Scrum Conference. He lives in Santa Fe with his Wife and spends his time exploring canyons and trails. You can link with Zach Stone on LinkedIn.   

Zach Stone: Beyond Tech, Facilitating Change Amid Strong Emotional Turmoil Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Zach discusses his experience initiating change within a 10,000-employee mass transit organization plagued by violence towards its staff. Initially met with skepticism, the consulting team employed active listening and dialogue facilitation, prioritizing fair conversation. The process involved uncovering needs, contextual understanding, and addressing assaults on employees. Frustration was initially high, but they introduced motivational interviewing, emphasizing that change is difficult and often involves conflict. They posed the question, "Does the pain of staying the same outweigh the pain of changing?" Acknowledging normal feelings like fear and anger, the team encouraged acknowledging resistance, highlighting the importance of being heard and seen throughout the challenging change journey.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Zach Stone Zach has worked as a process facilitator for over 17 years, as a specialist in behavioral science. He co-founded a firm that uses techniques to rebuild war zones  for organizational dynamics. He has been an agilist for the past 7 years and was recently a speaker at the Global Scrum Conference. He lives in Santa Fe with his Wife and spends his time exploring canyons and trails. You can link with Zach Stone on LinkedIn. 

Zach Stone: Overcoming Vision Challenges in Agile Teams, And The Key Role Of The Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Zach recounts a team's struggles with a platform and component-based structure. Despite having capable members, the team faced challenges surrounding unclear priorities and vision. Frequent changes in priorities left the team uncertain about their work's purpose after a significant launch. Communication issues arose as developers weren't grasping the vision. The absence of direction led to disengagement, arguments during refinement, and an overwhelming workload. Introducing a Product Owner with a clear mission restored commitment. A critical incident, the Ukrainian war, catalyzed a much-needed laser focus. This episode underscores the importance of a well-defined mission and external factors in shaping team dynamics. Featured Book of the Week: "The Help Increase the Peace Program Manual" by the American Friends Service Committee In this episode, Zach discusses some of his favorite Agile-related books. "The Help Increase the Peace Program Manual" by the American Friends Service Committee is praised for its insights into conflict facilitation and fostering healthy communities. This book transformed Zach's perspective on communities and equipped him to navigate groups with conflicts. Another book that Zach highlights is "Thinking in Systems" by Meadows explores various aspects of sociology, economy, and more, encouraging readers to view the world holistically. Zach values its ability to prompt a deeper understanding of "why" and uncover systemic factors. He emphasizes how external/systemic issues can impact team-level problems, shedding light on the interconnected nature of challenges.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Zach Stone Zach has worked as a process facilitator for over 17 years, as a specialist in behavioral science. He co-founded a firm that uses techniques to rebuild war zones  for organizational dynamics. He has been an agilist for the past 7 years and was recently a speaker at the Global Scrum Conference. He lives in Santa Fe with his Wife and spends his time exploring canyons and trails. You can link with Zach Stone on LinkedIn. 

Zach Stone: Stakeholder Turbulence in Agile And Their Impact On Team Morale Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Zach reflects on his impatience and passion for the change process in Agile. He discusses a challenging scenario involving two conflicting stakeholders with differing product ideas. The stakeholders' heated conflicts escalated, impacting team morale. Zach initially focused on the team rather than addressing the stakeholder conflict directly. He suggests bringing stakeholders together to discuss the situation, emphasizing the importance of early conflict resolution. Zach also highlights the significance of observing and validating team dynamics, as well as addressing conflict promptly to prevent further disruptions. He acknowledges an anti-pattern of fear and emphasizes proactively engaging with stakeholders for better outcomes.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Zach Stone Zach has worked as a process facilitator for over 17 years, as a specialist in behavioral science. He co-founded a firm that uses techniques to rebuild war zones  for organizational dynamics. He has been an agilist for the past 7 years and was recently a speaker at the Global Scrum Conference. He lives in Santa Fe with his Wife and spends his time exploring canyons and trails. You can link with Zach Stone on LinkedIn. 

Danielle Braun: Vision, Strategy, Collaboration, The Art of a Remarkable Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Vision, Strategy, Collaboration, The Art of a Remarkable Product Owner In this episode, the spotlight is on an exceptional Product Owner known for inspiration and skill. With a crystal-clear product vision and a strategic approach, she collaborated closely with the team to refine requirements. Their prowess extended beyond internal teamwork, as they maintained strong connections with customers and stakeholders. Employing the MoSCoW method for prioritization, she empowered the team to discern not only what to work on but also what to omit. A key takeaway is the emphasis on "maximizing the work not done," demonstrating how a focused approach to prioritization can drive efficiency and success in Agile product development. The Bad Product Owner: From Micro-Management to Empowerment, A Tale of PO Transformation In this episode, Danielle tells the story of a new Product Owner (PO) who struggled to transition from project management to the PO role. Initially they took a micro-managing and instructive approach, and the team's efficiency suffered, leading to frustration. Danielle intervened by providing constructive feedback using Nonviolent Communication (NVC) techniques. A candid question about the team's feelings prompted the PO to realize his negative impact. Acknowledging their mistake, the PO adjusted their behavior, reestablishing team motivation. A key lesson emerged: allowing patterns to develop before intervention and fostering open dialogue can lead to positive change. Ultimately, collaboration between the PO and team led to improved dynamics and shared responsibility.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Danielle Braun Danielle is a Scrum Master and systemic coach. She strongly believes in the power of teams and that we carry the solution to all challenges within us. You can link with Danielle Braun on LinkedIn

Danielle Braun: The Art of Active Listening, A Scrum Master's Success Strategy Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Danielle emphasizes her approach as a Scrum Master to keenly listen and observe. Key points include assessing team autonomy, understanding and embodiment of Agile principles, delivery of results, customer satisfaction, and collaboration. Challenges arise when new team members struggle with Agile adaptation, prompting her to focus on aiding their transition. By prioritizing individual integration into Agile methodologies, Danielle fosters a cohesive and effective team dynamic. Her dedication to attentive listening and targeted support underscores the role of a Scrum Master in facilitating successful Agile implementation. Featured Retrospective Format for the Week: The Amazon Retrospective In this episode, Danielle describes the "Amazon Retrospective", where the team approaches their last sprint like reviewing an Amazon product. They give titles, rate it with stars, and write replies from the seller's perspective. This unique perspective enhances reflection and understanding of the sprint's outcomes. However, Danielle cautions against using this approach during conflicts. Another technique, the "Marie Kondo Retrospective," involves evaluating team processes by asking if they "spark joy." Inspired by the decluttering philosophy, it aims to streamline and optimize processes. These inventive retrospective methods offer fresh ways to assess and improve team performance.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Danielle Braun Danielle is a Scrum Master and systemic coach. She strongly believes in the power of teams and that we carry the solution to all challenges within us. You can link with Danielle Braun on LinkedIn

Danielle Braun: Practical Strategies To Cultivate Change Acceptance Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Danielle recounts her initial Scrum project involving a transformative team seating arrangement. Despite a grand vision, initial resistance to change emerged, with the team rejecting the idea. Reflecting on the first lesson learned, the importance of their buy-in was highlighted. Employing strategies to shift perspectives, they focused on making the change appealing, visiting bustling areas to contrast with a quiet space. Key tips emerged: showcasing benefits visually, active listening to needs, and creating a receptive environment. Danielle underscores the significance of adapting to individual requirements and prioritizing customer feedback for successful change implementation.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Danielle Braun Danielle is a Scrum Master and systemic coach. She strongly believes in the power of teams and that we carry the solution to all challenges within us. You can link with Danielle Braun on LinkedIn

Danielle Braun: Unlocking Team Performance By Addressing Communication Challenges Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Danielle shares potential negative effects of insufficient communication and avoidance of conflict in teams, and how important it is to maintain openness and transparency in daily interactions. We share some tips to help you detect communication gaps through cues like facial expressions and interactions. Danielle offers practical tips for addressing this issue: observing interactions, validating assumptions through questions, changing perspectives, and seeking external observations. Danielle also emphasizes the significance of active questioning and fostering an environment of open dialogue to counteract the negative consequences of communication breakdowns. Featured Book of the Week: Night Train to Lisbon, by Pascal Mercier In "Night Train to Lisbon" by Pascal Mercier, a teacher grapples with significant life changes and embarks on an unexpected journey. The protagonist's quest to learn Portuguese leads to a book about a revolutionary doctor in Portugal, igniting inspiration for a trip to Lisbon. Initially paralyzed by change, the character evolves, embracing transformation. Danielle highlights the lesson of embracing change despite its difficulty and emphasizes the importance of self-reflection, a valuable tool for Scrum Masters. The story illustrates how openness to change and introspection are essential qualities for navigating challenges.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Danielle Braun Danielle is a Scrum Master and systemic coach. She strongly believes in the power of teams and that we carry the solution to all challenges within us. You can link with Danielle Braun on LinkedIn

Danielle Braun: Agile Beyond Tech, Transforming Company Seating Arrangements with Scrum  Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Danielle discusses her initial experience with applying Scrum to a non-tech project. The project aimed to reorganize company seating, involving a change process to address employee concerns. Initially met with resistance, employees feared task loss. Efforts to engage and define needs through workshops proved challenging, and the team underestimated employee buy-in effort. They adapted their change strategy, incorporating World Cafe for needs collection. Over time, improved presentation of solutions led to changed perspectives. By integrating feedback and sharing plans each sprint, trust was built. Danielle emphasizes the versatility of Scrum beyond tech, highlighting the iterative approach for complex, uncertain projects.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Danielle Braun Danielle is a Scrum Master and systemic coach. She strongly believes in the power of teams and that we carry the solution to all challenges within us. You can link with Danielle Braun on LinkedIn

BONUS: Reimagining Agile Coaching with Opportunity-based Agile Coaching, Peter Rubarth   In this podcast episode, Peter introduces the concept of "Opportunity-based Agile Coaching." He clarifies that it is not a new method but rather a deliberate approach to leveraging existing momentum in Agile software development. The goal is to understand and harness what is already happening or about to happen, using both the company's energy and the coach's energy efficiently. A key tip is to identify what people are paying attention to, what they care about, and where the energy lies. By doing so, you can effectively facilitate the desired changes in a different and more effective way. Agile Coaching Beyond the Plan: The Magic of Opportunity-Driven Approach This approach distinguishes itself from other coaching methods in two ways. Firstly, it contrasts with a planned transition approach where a desired state is predetermined, which contradicts the Agile nature. Secondly, it differs from the problem-based approach, where coaching focuses on specific stakeholder issues. However, this approach identifies missed opportunities and encourages fostering requests. It involves aligning personal ideas of agility with company strategy and culture, using these as an umbrella for coaching. It suggests searching for coaching openings through conversations, leveraging cultural insights and challenges, which is a unique selling proposition (USP) for internal Agile coaches. From Aversion to Alignment: Unleashing Transformation through Opportunity-Based Coaching During an engagement with autonomous teams working on a shared product, Peter encountered gaps in collaboration due to a prevailing aversion to alignment within the organization. Acknowledging the importance of alignment, Peter initially waited for an opportune moment. Eventually, a strategic shift within the organization created a need for alignment and inter-team collaboration, serving as the catalyst. Emphasizing the goal over "change," Peter partnered with stakeholders, positioning the alignment as a step toward the goal rather than a disruptive change. In a workshop, teams shared their focus in relation to a shared leadership-communicated goal, leading to insights and a surge of energy. This emergent process of opportunity-based agile coaching highlighted that aligning with the goal, not just altering processes, drives positive transformation. The experience showcased the power of harnessing existing momentum, underscoring the value of recognizing and utilizing opportunities within the Agile coaching process. This approach not only facilitated change but also nurtured an environment where coaching opportunities naturally arose, validating the effectiveness of opportunity-based agile coaching. Tackling Challenges of Agile Coaching through Opportunities Agile Coaches navigating opportunity-based coaching face several challenges. Humility is key, acknowledging that one doesn't possess all answers. Embracing the Probe-sense-respond approach, coaches learn, observe, experiment, and adapt without a predefined plan. Observational skills are vital, allowing judgment-free insights to form a holistic understanding. Building hypotheses through observations is essential. Maintaining team interaction, earning trust, and accessing stakeholders at various stages are critical. Productive sponsor conversations are advised, while curiosity and continual learning must be cultivated. Overcoming these challenges empowers Agile Coaches to effectively employ opportunity-based coaching for meaningful change and enhanced collaboration. From Frustration to Fulfillment: The Journey of Agile Coaches with Opportunity-Based Coaching Opportunity-based Agile Coaching contributes significantly to the growth of Agile Coaches. By unveiling the organizational dynamics and facilitating effective change, coaches overcome frustration and gain renewed energy. It offers practical insight into making Agile practices work, nurturing confidence and motivation. The approach's rapid pace demands a well-prepared toolbox and a focus on experimentation, fostering an empirical approach. Notably, the principle of moving on when energy is lacking ensures coaches remain adaptable and attuned to opportunities, cultivating continuous development and an enriched coaching skill set. Recommended Resources To delve deeper into the concept of opportunity-based Agile coaching, I recommend the book "Art of Action" by Bungay, which delves into the notion of "directed opportunism." This resource helps framing managerial intentions to guide execution while allowing room for seizing opportunities. Additionally, Peter's blog post on "opportunity-based agile coaching" offers further insights into this approach, detailing how to transition from recognizing existing momentum to deliberately fostering it for effective Agile coaching.   About Peter Rubarth Peter's fascination with agile began when Scrum helped to transform a seemingly impossible mission into triumph. This motivated his passion for guiding teams towards outcome-focused agility. Embracing these principles in his agile coaching, Peter champions the cause of elevating agile coaching as a profession. You can link with Peter Rubarth on LinkedIn. 

Sónia Won: The Helicopter PO anti-pattern explained Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Empathy and Vision, Two Signs of a Great Product Owner In this segment, Sónia discusses the characteristics of a great Product Owner (PO) who had a programming background, which proved advantageous. The PO had a strong connection with the team and displayed empathy for their work. Focusing on the Vision space, the PO inspired the team by communicating the desired outcome and trusting them to find the solutions. Encouraging them to think creatively and go beyond the obvious, the PO also had a keen sense of what the team needed. Striking a balance, the PO pushed the team while providing them with sufficient time to accomplish their tasks. Overall, the PO's ability to inspire, communicate, and understand the team's needs contributed to their effectiveness in the role. The Bad Product Owner: The Helicopter PO anti-pattern In this segment, the discussion revolves around a bad Product Owner pattern known as "The Helicopter PO." The PO is frequently absent, only occasionally attending planning sessions and providing a barrage of sprint goals. The lack of consistent presence and participation in retrospectives led to a lack of vision, making it difficult for the team to focus and make decisions. The team functioned more as a "simple provider" for the PO, resulting in frequent failures, excessive work in progress, and numerous unfinished tasks. The episode highlights the critical role of communication and the importance of the PO being present and engaged with the team for successful outcomes.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Sónia Won Sónia is an experienced professional with 17 years in Software Engineering. She has held roles as a Software Engineer, Scrum Master, and Agile Coach for a decade. Currently, as a Product Owner, she values teamwork and recognizes the significance of prioritizing people in any endeavor. The big lesson she's learned so far: no matter how complex a subject can be, the most important thing is to take care of people. Because teams, companies, and communities are made of those! You can link with Sónia Won on LinkedIn and connect with Sónia Won on Twitter. 

Sónia Won: From Guide to Coach, How to Nurture Team Autonomy as a Scrum Master Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Sónia discusses success as a Scrum Master, emphasizing the goal of becoming unnecessary for the team. Similar to parenting, the Scrum Master's role evolves over the team's life cycle. Initially, the Scrum Master guides the team, but over time, the stance changes to that of a mentor and coach. Sónia looks for signs of team autonomy, such as not depending on the Scrum Master for daily activities or resolving impediments. Adapting to the team's growth is crucial for the Scrum Master's effectiveness. The ultimate measure of success is when the team can function independently and no longer relies heavily on the Scrum Master's interventions. Featured Retrospective Format for the Week: The 4 L’s retrospective Sónia's favorite retrospective format is the 4 L's: Learned, Lacked, Liked, and Longed for. This format helps teams consider four important aspects often overlooked in retrospectives, especially the "learned" part. It encourages a more nuanced understanding of positive outcomes and avoids binary thinking. By reflecting on what they learned, lacked, liked, and longed for, the team gains valuable insights and can set mid-term development goals for continuous improvement.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Sónia Won Sónia is an experienced professional with 17 years in Software Engineering. She has held roles as a Software Engineer, Scrum Master, and Agile Coach for a decade. Currently, as a Product Owner, she values teamwork and recognizes the significance of prioritizing people in any endeavor. The big lesson she's learned so far: no matter how complex a subject can be, the most important thing is to take care of people. Because teams, companies, and communities are made of those! You can link with Sónia Won on LinkedIn and connect with Sónia Won on Twitter. 

Sónia Won: Establishing an Agile Competence Center as a Solutions for a Successful Transformation Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Sónia, as a Scrum Master, discusses her experience with a company undergoing an IT transformation to become more product-focused. The goal was to establish feature teams and product teams with a business Product Owner. Challenges arose due to the transition from a waterfall approach with long projects to Agile methodologies. Sónia's team had external developers from consulting companies, making the adaptation even more complex. To facilitate the change, an Agile competence center was created. A process was implemented to set up new teams according to the new Agile development model, emphasizing the importance of a Product Vision workshop for success. If you want to know how you can help your PO facilitate a Product Vision workshop, get this FREE Create a Compelling Product Vision workshop we created for you.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Sónia Won Sónia is an experienced professional with 17 years in Software Engineering. She has held roles as a Software Engineer, Scrum Master, and Agile Coach for a decade. Currently, as a Product Owner, she values teamwork and recognizes the significance of prioritizing people in any endeavor. The big lesson she's learned so far: no matter how complex a subject can be, the most important thing is to take care of people. Because teams, companies, and communities are made of those! You can link with Sónia Won on LinkedIn and connect with Sónia Won on Twitter. 

Sónia Won: How to Overcome The Pressure in a Small Feature Team Serving Multiple Products Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Sónia shares her experience with a small feature team consisting of 3-4 members responsible for delivering 3 products, each with separate calendars. The team constantly faced pressure, and the knowledge of the products was concentrated in just 2 team members. This knowledge imbalance led to overwork and complaints from those 2 members. In retrospectives, the team decided to address the issue and brainstormed solutions. They chose not to assign any work to the 2 overloaded members, leading to the knowledge spreading across the team over a few sprints. Sónia highlights the importance of discussing such challenges in retrospectives and emphasizes that team-driven solutions are key to addressing knowledge transfer issues during team growth. Featured Book of the Week: Transforming Nokia, by Risto Siilasmaa In this segment, Sónia discusses her favorite book, "Transforming Nokia" by Siilasmaa. The book explores how to handle tragedy scenarios while maintaining inspiration and optimism. It shares radical stories of optimism and serves as a valuable lesson for large companies, emphasizing that the market dictates the direction. The book's concepts are linked to VUCA (Volatility, Uncertainty, Complexity, Ambiguity). Sónia highlights that Scrum's essential aspect is the ability to swiftly adapt to new requirements, making it a crucial tool for coping with changing circumstances in the business world.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Sónia Won Sónia is an experienced professional with 17 years in Software Engineering. She has held roles as a Software Engineer, Scrum Master, and Agile Coach for a decade. Currently, as a Product Owner, she values teamwork and recognizes the significance of prioritizing people in any endeavor. The big lesson she's learned so far: no matter how complex a subject can be, the most important thing is to take care of people. Because teams, companies, and communities are made of those! You can link with Sónia Won on LinkedIn and connect with Sónia Won on Twitter. 

Sónia Won: Improving Focus and Collaboration in Agile Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Sónia discusses a mistake she made while working on a large-scale agile project. The team struggled with a lack of focus due to working on numerous topics, and being a feature team serving multiple products. The Product Owner (PO) was not engaged with the team, leading to difficulty in setting sprint goals and prioritizing tasks. The team found it challenging to decide what to tackle first as everything seemed equally important. Sónia suggests dividing the team into two for improved focus and recommends having the PO actively collaborate with the team. A complete Scrum team requires all accountabilities in place to function effectively.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Sónia Won Sónia is an experienced professional with 17 years in Software Engineering. She has held roles as a Software Engineer, Scrum Master, and Agile Coach for a decade. Currently, as a Product Owner, she values teamwork and recognizes the significance of prioritizing people in any endeavor. The big lesson she's learned so far: no matter how complex a subject can be, the most important thing is to take care of people. Because teams, companies, and communities are made of those! You can link with Sónia Won on LinkedIn and connect with Sónia Won on Twitter.   

Rohit Ratan Mani: Motivating Teams With a Proactive and Inspirational Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Power of a Proactive and Inspirational Product Owner In this episode, Rohit shares his experience working with a highly enthusiastic Product Owner (PO) who joined from the business side. This PO actively sought knowledge by attending training sessions and conferences, generously sharing their learnings with Rohit. They introduced the concept of NoEstimates and encouraged experimentation. Despite initially being unfamiliar with NoEstimates, Rohit appreciated the PO's drive for innovation. He emphasizes that Product Owners like this create a safe environment for the team to explore, challenge, and improve. The episode highlights the importance of a proactive and knowledgeable PO in fostering a culture of continuous learning and growth. The Bad Product Owner: Collaboratively Establishing Clarity in Scrum Master and Product Owner Roles In this episode, Rohit recounts his experience with a problematic Product Owner (PO) and how he addressed the situation. Initially, the PO relied heavily on Rohit to build and write the backlog, causing him to become a substitute PO. Realizing the negative impact of this pattern, Rohit initiated a conversation with the PO to clarify his need to prioritize the team's focus. He emphasizes the importance of setting clear boundaries and saying "no" to taking on others' responsibilities. The episode underscores the significance of establishing accountability and ensuring a healthy balance between the Scrum Master and Product Owner roles.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Rohit Ratan Mani Rohit is an Enterprise Agile Coach, helping Leaders, individuals and teams to develop a growth mindset to be top achievers in their respective work area and  in personal life. You can link with Rohit Ratan Mani on LinkedIn and connect with Rohit Ratan Mani on Twitter. 

Rohit Ratan Mani: The Short and Long-Term Success of a Scrum Master, Two Contrasting Perspectives Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Rohit distinguishes between short-term and long-term success. In the short term, he shares his experience with a team new to DevOps, encouraging them to take initiative and experiment by asking, "Who's stopping you?" Rohit emphasizes the importance of building a safe space for the team to explore and learn. In the long term, he measures success by the team's ability to refer to the knowledge and conversations shared, becoming self-sufficient and capable of driving their own growth. Trust, empowerment, and fostering self-organization are vital for achieving success as a Scrum Master. Featured Retrospective Format for the Week: Improv Theater Inspired Retrospectives Drawing inspiration from the book "Improv-ing Agile Teams" by Paul Goddard, Rohit incorporates metaphors and improv games into retrospectives to encourage creative thinking and engagement. One format he enjoys is Collaborative Drawing, where the team collectively creates a drawing representing their reflections on their work. This leads to a fun and deep conversation about their sprint experiences. Rohit suggests having the team title the drawing and recommends using word games or drawing games to trigger creative thinking before the retrospective. The key takeaway is the importance of incorporating interactive and creative elements to make retrospectives more engaging and insightful.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Rohit Ratan Mani Rohit is an Enterprise Agile Coach, helping Leaders, individuals and teams to develop a growth mindset to be top achievers in their respective work area and  in personal life. You can link with Rohit Ratan Mani on LinkedIn and connect with Rohit Ratan Mani on Twitter.

Rohit Ratan Mani: Making Change Fun and Collaborative for Agile Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Working with a team of mixed experience levels, he shares the struggle of balancing high delivery expectations with the need for learning. By encouraging the team to learn from each other, organizing a "talk show" for knowledge sharing, and leading by example, Rohit initiated a positive change. While Rohit’s suggestion was initially met with hesitance, the team gradually embraced the learning culture, triggering a cascade of actions such as hackathons. This story emphasizes the importance of being a partner in change, fostering a safe environment, and actively participating in the transformation process.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Rohit Ratan Mani Rohit is an Enterprise Agile Coach, helping Leaders, individuals and teams to develop a growth mindset to be top achievers in their respective work area and  in personal life. You can link with Rohit Ratan Mani on LinkedIn and connect with Rohit Ratan Mani on Twitter. 

Rohit Ratan Mani: The Power of Perspective in Unveiling the Meaning Behind Back-End Work for a Scrum Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Rohit discusses his experience as a Scrum Master working with a back-end team suffering from high attrition rates. He realizes that the team members feel undervalued and that the monotonous work is affecting their motivation. To address this, he arranged a workshop with the team and leaders, where the team gained new insights into their importance to the organization. The workshop helped the team see the bigger picture and meaning behind their work, revitalizing their motivation. The key takeaway is the significance of creating opportunities for teams to understand their value and fostering open communication to prevent attrition. Featured Book of the Week: The Five Dysfunctions Of A Team by Lencioni Rohit discusses "The Five Dysfunctions of a Team" by Lencioni, which provides valuable insights into team dynamics. The book helped him understand the hidden dynamics within teams and enabled him to observe and analyze their functioning. It particularly highlighted the significance of trust and conflict in team success. Rohit emphasizes the need for adaptability when working with different teams, as each team is unique and requires a tailored approach. Overall, the book enhanced his understanding of how teams work together and his role within them, emphasizing the importance of trust and conflict resolution.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Rohit Ratan Mani Rohit is an Enterprise Agile Coach, helping Leaders, individuals and teams to develop a growth mindset to be top achievers in their respective work area and  in personal life. You can link with Rohit Ratan Mani on LinkedIn and connect with Rohit Ratan Mani on Twitter.

Rohit Ratan Mani: Breaking Free from the Command & Control Mindset, and Embracing Agile Mindset as a Scrum Master Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Rohit shares his journey from a project management mindset and a need for control to a Scrum Master mindset. As he learned more about being a Scrum Master, he realized he was a bottleneck for the team's progress. Going on leave highlighted the team's dependence on him, and he felt frustrated. This experience led him to embrace the art of letting go and find new ways for the team to work independently. He emphasizes the importance of doing things differently to foster a mindset change. We discuss the conflict between control and empowerment, with the key takeaway being the significance of awareness and a willingness to change.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Rohit Ratan Mani Rohit is an Enterprise Agile Coach, helping Leaders, individuals and teams to develop a growth mindset to be top achievers in their respective work area and  in personal life. You can link with Rohit Ratan Mani on LinkedIn and connect with Rohit Ratan Mani on Twitter.

Andrew Mitchell: Communication, and Empowering Engineers, Two Product Owner Superpowers Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Marty Cagan's Influence, Inspiring Excellence in Product Ownership In this segment, Andrew emphasizes the importance of moving POs out of engineering and into the business to better understand business needs. Inspired by Marty Cagan's book “Inspired”, this great PO excelled in writing effective stories and facilitated closer collaboration between developers and customers. They viewed the engineers' involvement with customers as a helpful aid rather than a threat. This shift toward self-management empowered the team and enabled faster delivery of products. A great PO plays a crucial role in fostering collaboration, understanding business requirements, and driving successful outcomes. The Bad Product Owner: The PO that could not communicate requirements effectively, and what to do about it In this segment, Andrew discusses the challenges that arise from having a bad Product Owner (PO). These POs excel in discovery but struggle to communicate effectively with the team, leading to frustration and a lack of trust. Andrew suggests coaching the POs in writing clear stories and focusing on value and prioritization. Interrupting the team's work is another issue to avoid. He emphasizes the importance of well-defined acceptance criteria in stories. Andrew also notes that problems with bad POs often stem from organizational issues rather than individual skills. Bringing the team closer to the discovery work can help address these challenges effectively.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Andrew Mitchell Andrew prioritizes people when building products, aiming for happy and engaged employees who create great products and serve customers well. He emphasizes trust, psychological safety, servant leadership, and believes Scrum is the best framework to achieve these goals. He was also a host of the Product Owner Summit 2023, where we collaborated. You can link with Andrew Mitchell on LinkedIn.

Andrew Mitchell: From Facilitator to Empowerer, The Journey of an Effective Scrum Master Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Andrew shares that success is achieved when the Scrum Master can gradually step back and allow the team to navigate Agile events independently. This includes team members reminding each other of Agile values, active participation without the Scrum Master's constant input, and the ability to carry out refinement meetings and handle customer interactions without heavy reliance on the Scrum Master. Avoiding unhealthy conflicts and not making decisions on behalf of the team are key aspects. Conducting team happiness surveys is recommended to gauge team dynamics. Overall, a successful Scrum Master empowers the team and fosters autonomous decision-making. Featured Retrospective Format for the Week: Survey the team to create insights ahead of the retrospective and tailor the retrospective for what the team needs In this segment, Andrew discusses his favorite retrospective format, which is always “the one that works best for the team” at that time. He shares that a colleague started surveying the team by asking a few questions. The survey is conducted two days before the end of the sprint, allowing team members to think about their answers in advance. This approach generates great conversations during the retrospective and helps facilitate meaningful discussions. Andrew emphasizes that this format leads to valuable exchanges and contributes to the overall effectiveness of the retrospective.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Andrew Mitchell Andrew prioritizes people when building products, aiming for happy and engaged employees who create great products and serve customers well. He emphasizes trust, psychological safety, servant leadership, and believes Scrum is the best framework to achieve these goals. He was also a host of the Product Owner Summit 2023, where we collaborated. You can link with Andrew Mitchell on LinkedIn.

Andrew Mitchell: Lessons in Change Management from Story Points to Flow Metrics in a Scrum Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Andrew discusses his change process of transitioning from traditional story point refinement to flow-based metrics and #NoEstimates. He faced resistance at the team and organizational levels. Andrew conducted an experiment using two years' worth of data, showing that story points were not superior to throughput. He presented the results to leadership and the teams, emphasizing the importance of holistic metrics and their impact on predictability and team dynamics. Andrew introduced t-shirt sizing for simpler estimation conversations and highlighted that counting stories was more predictive than relying solely on story points. The episode emphasizes lessons in change management, including metric selection and fostering collaboration and predictability. [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Andrew Mitchell Andrew prioritizes people when building products, aiming for happy and engaged employees who create great products and serve customers well. He emphasizes trust, psychological safety, servant leadership, and believes Scrum is the best framework to achieve these goals. He was also a host of the Product Owner Summit 2023, where we collaborated. You can link with Andrew Mitchell on LinkedIn.

Andrew Mitchell: Shared Accountability and Problem-Solving, A Practical Way To Help Scrum Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Andrew discusses a team that struggled with excessive time spent on refining stories and engaging in arguments during daily scrums. The organization was in the early stages of its agile transformation, and the team had difficulty transitioning from detailed requirements. Engineers felt judged by bugs, leading to a fear of making mistakes. To address these issues, Andrew introduced the concept of shared accountability, shifted the team's focus to problem-solving, and encouraged smaller work slices. He also emphasized the importance of prioritizing helping people over solely delivering software. These changes aimed to foster collaboration and a supportive team environment. In this episode, we refer to the book NoEstimates, and the method it describes that served as inspiration for Andrew’s work. Featured Book of the Week: Leaders Eat Last by Simon Sinek In this segment, Andrew recommends the book "Leaders Eat Last" by Simon Sinek as required reading for Scrum Masters. The principle of the book originates from the US Marines, where leaders eat their meals after the soldiers. Andrew highlights the key tip of "They would do it for me," emphasizing the importance of leaders who prioritize the well-being and needs of their team members. He describes the book as wonderful, implying that it offers valuable insights and lessons for Scrum Masters.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Andrew Mitchell Andrew prioritizes people when building products, aiming for happy and engaged employees who create great products and serve customers well. He emphasizes trust, psychological safety, servant leadership, and believes Scrum is the best framework to achieve these goals. He was also a host of the Product Owner Summit 2023, where we collaborated. You can link with Andrew Mitchell on LinkedIn.

Andrew Mitchell: From Command and Control to Shared Leadership, a Project Manager’s transition to the Scrum Master role Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Andrew shares his experience as a new Scrum Master and the mistake he made by trying to replicate a command and control leadership style. The team was demotivated and lacked trust, and Andrew initially felt the need to have all the answers despite his limited experience. However, he learned the importance of admitting mistakes and building trust with the team. He also discusses the transition from project manager to Scrum Master, emphasizing the need to let go of control and embrace shared leadership. Lastly, he advises embracing silence to foster deeper thinking and collaboration.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Andrew Mitchell Andrew prioritizes people when building products, aiming for happy and engaged employees who create great products and serve customers well. He emphasizes trust, psychological safety, servant leadership, and believes Scrum is the best framework to achieve these goals. He was also a host of the Product Owner Summit 2023, where we collaborated. You can link with Andrew Mitchell on LinkedIn.

Chuck Durfee: What Makes a Great Scrum Master, a Development Manager’s Perspective Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Scrum Master: Facilitating Productive Conversations, How a Great Scrum Master Drives Team Engagement In this segment, Chuck discusses the qualities of a great scrum master who maximizes time and talent within the team. He shares an example of a scrum master who displayed exceptional empathy and understanding of team dynamics, even in remote meetings. This scrum master skillfully selected retrospective formats that facilitated discussions on crucial topics. Additionally, the scrum master played a valuable role in helping Chuck understand his own responsibilities as a development manager. Chuck provides tips on the importance of addressing resistance to change and the scrum master's responsibility in communicating with stakeholders. Overall, a great scrum master possesses empathy, effective communication skills, and the ability to facilitate meaningful discussions within the team. The Bad Scrum Master: Conflict Resolution in Agile Teams, Addressing the Challenges of Inflexible Scrum Masters In this segment, Chuck addresses the issue of scrum masters becoming overly rigid in their adherence to the process, which can lead to conflict within the team. He highlights that successful agile practitioners understand the need to adapt Scrum to fit their specific context. Chuck shares an example of a novice scrum master who insisted on a particular story pointing process, causing frustration among senior developers. He advises providing feedback to the scrum master and encourages self-reflection on whether one is imposing processes on the team. In this segment, we mention the book "NoEstimates" as a resource for further exploration of this topic. The segment emphasizes the importance of flexibility and considering individual team dynamics in Scrum implementation.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Charles “Chuck” Durfee Chuck Durfee is an Engineering Manager in the Denver area. He leads teams to deliver quality software on-time and within budget. With expertise as a Scrum Master and Agile Coach, he uses relationships, teamwork, and a pragmatic approach to solve complex business problems. In this episode, we explore his perspective as an engineering leader, and learn what makes a great Scrum Master from the perspective of the leaders they work with. You can link with Charles “Chuck” Durfee on LinkedIn and connect with Charles “Chuck” Durfee on Twitter.

Chuck Durfee: The Metrics that Matter, Key Factors for Success as a Development Manager, And How Scrum Masters Can Support Them Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Chuck discusses the qualities that make a successful development manager. While scrum masters are measured on different metrics, dev managers are primarily evaluated based on results and retention. They are responsible for delivering projects on time and within budget, and it is their role to establish effective mechanisms and processes. They also need to consider the people aspect, striking a balance between team demands and the challenges of finding and retaining talented individuals. Chuck advises scrum masters to understand the factors of time and talent and find the right timing to discuss matters with dev managers. The episode highlights the importance of achieving results while managing people effectively in the role of a dev manager. Featured Retrospective Format for the Week: The Release Movie Poster In this episode, Chuck shares his favorite Agile retrospective format that he used with a team after completing a project using Kanban. He introduced the activity of designing a movie poster (explained here) that would encapsulate the story of bringing the feature to life. The team had a lot of fun with this exercise, and it fostered creativity and honesty. Chuck explains that the activity of storytelling enabled the team to express themselves in a more imaginative and authentic way. The ultimate goal of this retrospective format was to encourage creativity and facilitate open and honest discussions within the team.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Charles “Chuck” Durfee Chuck Durfee is an Engineering Manager in the Denver area. He leads teams to deliver quality software on-time and within budget. With expertise as a Scrum Master and Agile Coach, he uses relationships, teamwork, and a pragmatic approach to solve complex business problems. In this episode, we explore his perspective as an engineering leader, and learn what makes a great Scrum Master from the perspective of the leaders they work with. You can link with Charles “Chuck” Durfee on LinkedIn and connect with Charles “Chuck” Durfee on Twitter.

Chuck Durfee: Experiential Learning and Visible Results, The Power of Incremental Development and Motivation in Agile Transformation Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Chuck discusses his experience as a Dev Manager implementing a change process to help a team adapt to a new organizational structure. He started by asking developers to volunteer and assist in refactoring a subsystem using the "strangler pattern." The subsystem was divided into smaller slices and distributed among team members. Chuck introduced the practice of running single test cases before release, allowing others to witness the practical application of Scrum. He emphasized the importance of experiential learning and leveraging previous successful examples to motivate the team. Their efforts resulted in delivering ahead of schedule. Chuck recommends explaining the holistic process and choosing demo-able increments to showcase the benefits of incremental development.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Charles “Chuck” Durfee Chuck Durfee is an Engineering Manager in the Denver area. He leads teams to deliver quality software on-time and within budget. With expertise as a Scrum Master and Agile Coach, he uses relationships, teamwork, and a pragmatic approach to solve complex business problems. In this episode, we explore his perspective as an engineering leader, and learn what makes a great Scrum Master from the perspective of the leaders they work with. You can link with Charles “Chuck” Durfee on LinkedIn and connect with Charles “Chuck” Durfee on Twitter.

Chuck Durfee: Clash of Perspectives, Managing Differences between Startup and Established Company Mindsets in an Agile Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Chuck discusses a team he led for a mission-critical software project with structural challenges. The arrival of a new developer from a startup background, while the rest of the team had experience in larger companies, created friction. Misunderstandings arose when the new developer pushed the message "move fast, break things," leading to frustration as the team, and the company were not ready to hear and act on that message. Chuck sought help from his manager, who asked questions to understand the situation. Lessons learned included the importance of setting clear expectations, focusing on people problems, fostering relationships with product managers, and ensuring regulatory clarity. Effective communication and problem-solving within the team were highlighted as crucial elements for success. Featured Book of the Week: "The Coaching Habit" by Bungay Stanier In this segment, Chuck recommends the book "The Coaching Habit" by Bungay Stanier, which focuses on the power of asking questions. Chuck highlights that he found seven specific questions from the book to be highly effective in his role. One of these questions is the strategy question: "If I say YES to this, what do I need to say NO to?" This question helps in making thoughtful decisions by considering trade-offs. Chuck also advises staying curious a little bit longer, emphasizing the value of maintaining a curious mindset during coaching conversations.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Charles “Chuck” Durfee Chuck Durfee is an Engineering Manager in the Denver area. He leads teams to deliver quality software on-time and within budget. With expertise as a Scrum Master and Agile Coach, he uses relationships, teamwork, and a pragmatic approach to solve complex business problems. In this episode, we explore his perspective as an engineering leader, and learn what makes a great Scrum Master from the perspective of the leaders they work with. You can link with Charles “Chuck” Durfee on LinkedIn and connect with Charles “Chuck” Durfee on Twitter.

Chuck Durfee: Agile Adoption Through Agile Conversations and Stakeholder Management, a Development Manager’s Perspective Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Chuck, a development manager, shares his experience as a team lead and scrum master for a non-software company. He discusses the mistake he made in assuming others had knowledge of agile practices. Through conversations with skeptical stakeholders, Chuck realized the need to ask questions and challenge assumptions. He emphasizes the importance of remaining curious, leveraging proven training materials, and using experiential learning tools like the GetKanban game, Pizza Kanban game, and Scrum Lego City game. The episode highlights the significance of effective communication, managing expectations, and avoiding assumptions when introducing agile methodologies to non-software teams.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Charles “Chuck” Durfee Chuck Durfee is an Engineering Manager in the Denver area. He leads teams to deliver quality software on-time and within budget. With expertise as a Scrum Master and Agile Coach, he uses relationships, teamwork, and a pragmatic approach to solve complex business problems. In this episode, we explore his perspective as an engineering leader, and learn what makes a great Scrum Master from the perspective of the leaders they work with. You can link with Charles “Chuck” Durfee on LinkedIn and connect with Charles “Chuck” Durfee on Twitter.

Eliza Gregory: Strategies for Dealing with a Misaligned Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Caring, Committed, and Capable: Traits of a Great Product Owner In this episode, Eliza emphasizes that a great PO genuinely cares about the team, the product, and the project. They have a strong desire to perform well and ensure the success of the team. Eliza mentions the importance of reminding the PO to take breaks and rest, if they may have a tendency to shoulder too much responsibility. A great PO should be able to say "no" when necessary, demonstrating their care for the team's workload and effectively prioritizing tasks to align with the product's goals. Overall, a great PO is someone who combines a genuine concern for the team, a passion for the product, and the ability to make informed decisions for the project's success. The Bad Product Owner: Strategies for Dealing with a Misaligned Product Owner In this episode, Eliza discusses the challenges of working with a bad Product Owner (PO) who was new to the company, and exhibited behaviors that were not in the team's best interest, despite claiming to support change and act as a catalyst for it. In meetings, the PO constantly fought against change and advocated for the status quo. Additionally, they frequently interrupted and spoke over the team, and even asked the Scrum Master for more command and control.  Eliza found it confusing that the PO seemed to be fighting against Agile principles and stepping on the team's autonomy. Eventually, Eliza left the company, but learned that the PO had conflicts with other Agile coaches and managers as well.  She provides tips for dealing with such situations, including having one-on-one conversations with the PO and coaching them as part of the Scrum Master's role. Creating a safe space for the team to express themselves without interruptions is crucial, and understanding the perspective and background of the PO is also important. Eliza suggests getting training to better understand the PO's job. Overall, the episode highlights the challenges posed by a bad Product Owner and offers strategies for managing and coaching them effectively.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Eliza Gregory Eliza Gregory has worked as a Project Manager, Scrum Master, and Agile Coach for U.S. Defense and the German automotive industry. She uses teachings from Agile to hone her writing process, and has a new novel out this May about an IT Project Manager coping with burnout and work stress. Originally from Virginia, she now resides in Bavaria, Germany. You can link with Eliza Gregory on LinkedIn and connect with Eliza Gregory on Twitter, and you can read about her novel Painting the Whiskey Blue.

Eliza Gregory: Unlocking Team Autonomy, and Achieving Success through Difficult Conversations Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Eliza explores success for Scrum Masters and discusses a situation where success was achieved when her team no longer relied on her. She describes an anti-pattern where teams still ask for permission as if she were their boss, indicating a lack of autonomy. Eliza shares an experience with a team that was initially closed off to change. A manager's demoralizing comment caused the entire team to shut down. However, during a retrospective, Eliza was able to facilitate a discussion by getting one team member to open up, leading to the team collectively sharing their feelings about the manager's comment. This retrospective proved to be a success as it allowed for an open conversation about a difficult topic with a little prompting from Eliza. The team then took the initiative to address the issue themselves. Eliza provides tips, noting that when the entire team realizes they are on the same page, they gain the courage to bring up important topics. She also highlights the significance of shared experiences within the team, as it contributes to their overall growth and effectiveness. Featured Retrospective Format for the Week: Letter From the Future, predicting the future in your Agile Retrospective In this segment, Eliza introduces the concept of the "Letter From the Future" and shares her experience of implementing it for the first time. She advises that it may require explaining the concept multiple times before being able to successfully conduct it. The retrospective follows a specific format, beginning with setting up a digital whiteboard. Eliza then assigns a postcard to each developer. To engage the team, she appeals to their culture. The main activity involves writing a letter to oneself from the future. Eliza highlights that the different format of this retrospective helps the team think differently and encourages fresh perspectives.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Eliza Gregory Eliza Gregory has worked as a Project Manager, Scrum Master, and Agile Coach for U.S. Defense and the German automotive industry. She uses teachings from Agile to hone her writing process, and has a new novel out this May about an IT Project Manager coping with burnout and work stress. Originally from Virginia, she now resides in Bavaria, Germany. You can link with Eliza Gregory on LinkedIn and connect with Eliza Gregory on Twitter, and you can read about her novel Painting the Whiskey Blue. 

Eliza Gregory: The Power of Crucial Conversations, Helping Resolve Conflicts in Change Management Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Eliza discusses a specific experience in a new company where processes were not yet solidified. She describes a situation where an external person, known as the "JIRA god," had access to her team's backlog and re-opened an item without consulting the team. This led to an argument and conflict, prompting Eliza to apply the Crucial Conversations techniques to resolve the issue. She emphasizes the importance of understanding different expectations and avoiding judgment during such conversations. Eliza shares tips, including clarifying the desired outcome and the benefits of the proposed change, as most people are unlikely to change unless they see the benefits. She also suggests taking a break from the computer, seeking feedback and support from other scrum masters, and giving the situation time to evolve. Ultimately, she highlights the significance of effective communication and patience in navigating conflicts.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Eliza Gregory Eliza Gregory has worked as a Project Manager, Scrum Master, and Agile Coach for U.S. Defense and the German automotive industry. She uses teachings from Agile to hone her writing process, and has a new novel out this May about an IT Project Manager coping with burnout and work stress. Originally from Virginia, she now resides in Bavaria, Germany. You can link with Eliza Gregory on LinkedIn and connect with Eliza Gregory on Twitter, and you can read about her novel Painting the Whiskey Blue. 

Eliza Gregory: Addressing Communication Issues by Building Trust and Safety With The Scrum Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Eliza shares a story about an international team that faced trouble with communication and escalation issues. The team initially attempted to create team agreements using a shared whiteboard. However, Eliza later discovered that team members were escalating concerns directly to management without involving her. This raised concerns about whether the team felt safe communicating with her. Eliza offers the tip of addressing this issue through one-on-one conversations, emphasizing the importance of creating a safe space for team members to express themselves. She found that these coaching conversations had the most significant impact. Eliza advises making it clear to team members that you are there to listen and understand their concerns. Additionally, she recommends setting up one-on-one meetings and allowing individuals to define the cadence that suits them best. Eliza also suggests conducting more workshops, especially for teams that are not yet mature, to facilitate better communication and collaboration. Featured Book of the Week: Crucial Conversations: Tools for Talking When Stakes are High by Grenny et al. In this segment, Eliza describes the book "Crucial Conversations." She highlights that the book is dense and cannot be read in one sitting. Although it is not specifically focused on Agile or Scrum, it delves into conversations that occur when emotions are high and people feel unsafe or threatened. The book emphasizes the importance of creating a safe space and presents essential skills for effective communication with one's team and others. Eliza emphasizes the significance of recognizing within oneself when entering a crucial conversation.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Eliza Gregory Eliza Gregory has worked as a Project Manager, Scrum Master, and Agile Coach for U.S. Defense and the German automotive industry. She uses teachings from Agile to hone her writing process, and has a new novel out this May about an IT Project Manager coping with burnout and work stress. Originally from Virginia, she now resides in Bavaria, Germany. You can link with Eliza Gregory on LinkedIn and connect with Eliza Gregory on Twitter, and you can read about her novel Painting the Whiskey Blue.

Eliza Gregory: From Project Manager to Scrum Master, a first person story Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Eliza discusses an anti-pattern when her project management background interferes with her scrum master role, causing her to insert her opinion instead of allowing the team to fix the problem. She emphasizes the importance of acknowledging mistakes publicly and showing vulnerability. Eliza also talks about the challenge she faced when transitioning to a new company and culture without enough time to adjust. She advises being prepared for changes in terminology when moving industries. Feeling the need to improve her skills, Eliza went back to the basics by reading more books and seeking opportunities to gain knowledge. Additionally, she shares the challenges of working with teams that don't speak English as their native language and suggests learning the working styles of the team. Eliza emphasizes the significance of asking for feedback from the teams and highlights that adapting to new teams is a personal journey.    [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Eliza Gregory Eliza Gregory has worked as a Project Manager, Scrum Master, and Agile Coach for U.S. Defense and the German automotive industry. She uses teachings from Agile to hone her writing process, and has a new novel out this May about an IT Project Manager coping with burnout and work stress. Originally from Virginia, she now resides in Bavaria, Germany. You can link with Eliza Gregory on LinkedIn and connect with Eliza Gregory on Twitter, and you can read about her novel Painting the Whiskey Blue. 

Greg Miller: Five Qualities of Great Product Owners Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Five Qualities of Great Product Owners In this segment, Greg highlights a specific example of a remarkable Product Owner who would physically visit the team's building two days a week and sit closely with them, establishing accessibility and close collaboration. What made her stand out was her deep knowledge of the product, as she had been a previous customer and actively used the product being developed. Furthermore, the great product owner was unafraid to provide valuable insights and articulate why users needed certain features, even if they hadn't explicitly requested them. She actively participated in every sprint review, where the team would allow her to test the product live and provide immediate feedback. Greg recalls this Product Owner as an integral part of the team, both professionally and personally, emphasizing her pleasant demeanor and strong team integration. Overall, this segment showcases the qualities of a great product owner: accessibility, deep product knowledge, proactive involvement in sprint reviews, and a strong sense of collaboration and team integration. Such attributes contribute to effective communication, understanding user needs, and ultimately delivering a successful product. The Bad Product Owner: Building Bridges with Product Owners, to Help Scrum Teams, and PO’s Succeed In this segment, Greg highlights an example of a Product Owner anti-pattern, where a project manager with limited training and a negative attitude was assigned as the Product Owner for the Scrum team. This led to issues such as micromanagement and team dissatisfaction. Greg emphasizes the importance of building a personal relationship with the product owner and understanding their underlying fears and motivations. He also recommends the book "How to Win Friends and Influence People" by Dale Carnegie as a resource for effective communication and relationship-building. This episode sheds light on the challenges of product ownership and provides valuable tips for fostering a positive and collaborative environment.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Gregory (Greg) Miller Greg is an Agilist and Coach who has been working in Agile software development for more than 10 years. He hosts The Agile Within podcast with Mark Metze (a previous guest), which promotes agile behaviors and mindset. He lives in Ohio with his wife and four children, two of which are twins. You can link with Gregory (Greg) Miller on LinkedIn and connect with Gregory (Greg) Miller on Twitter.

Gregory Miller: Mastering the Art of Agile Leadership, The Building Blocks of a Successful Scrum Master Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Greg dives into the key elements that contribute to the success of a Scrum Master. Drawing from his experience, he highlights: Firstly, building strong relationships and establishing trust with team members is paramount. A successful Scrum Master actively listens, empathizes, and makes themselves available to support the team. They prioritize collaboration and create an environment where team members feel safe and supported. Secondly, a successful Scrum Master demonstrates a deep understanding of the Scrum framework and ensures its effective implementation. They facilitate Scrum events, encourage adherence to Agile principles, and address any impediments that hinder the team's progress. They act as servant leaders, advocating for the team's needs and fostering a culture of continuous learning and improvement. Moreover, they invest in their own growth by seeking opportunities for personal development and staying connected with the Agile community. Overall, a successful Scrum Master excels in building relationships, guiding the team through the Scrum process, and serving as a catalyst for growth and improvement. Their ability to foster collaboration, trust, and continuous learning sets the stage for a successful Agile software development journey. Featured Retrospective Format for the Week: Kudos/Start/Stop/Continue framework, to emphasize focus on actions from the retrospective In this segment, Greg shares his favorite retrospective format and highlights the importance of generating actionable outcomes. He begins by evaluating the team's readiness and chooses the appropriate retrospective format accordingly. When working with a new team, he utilizes a shared whiteboard and follows the Kudos/Start/Stop/Continue framework. However, he discovered that some teams expressed dissatisfaction with retrospectives because they lacked actionable items despite having productive conversations. Greg emphasizes the significance of combining meaningful discussions with concrete action items. He suggests voting on at least one item to prioritize for action and maintaining an action item list backlog to ensure follow-through. By incorporating these practices, teams can have engaging retrospectives that lead to tangible improvements.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Gregory (Greg) Miller Greg is an Agilist and Coach who has been working in Agile software development for more than 10 years. He hosts The Agile Within podcast with Mark Metze (a previous guest), which promotes agile behaviors and mindset. He lives in Ohio with his wife and four children, two of which are twins. You can link with Gregory (Greg) Miller on LinkedIn and connect with Gregory (Greg) Miller on Twitter.

Gregory Miller: Prioritization as a Catalyst, How Prioritization Revolutionized Agile in A Scrum Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Greg recounts his involvement in a change process as a Business Analyst (BA). Hired for his Agile expertise, he was assigned to the manufacturing engineering section of the company, which already embraced Lean and Kaizen principles. However, in the software side, there was a lack of backlog and prioritization. Greg took initiative by introducing a clear prioritization method, emphasizing the need for a dedicated Product Owner (PO), and establishing regular meetings with managers to prioritize their work. Through his efforts, a force-ranked list of stories was created, allowing for efficient and streamlined prioritization. Greg shares valuable tips based on his experience, including the importance of defining a simple prioritization method, fostering a collaborative mindset among managers, and ensuring stakeholder buy-in. He also highlights the significance of checking one's ego at the door and focusing on what is best for the company's success. Overall, this episode demonstrates the transformative impact of implementing prioritization and backlog management in an organization, even when Agile principles are already embraced in certain areas. Greg's proactive approach and insights provide valuable guidance for achieving efficient and effective change processes.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Gregory (Greg) Miller Greg is an Agilist and Coach who has been working in Agile software development for more than 10 years. He hosts The Agile Within podcast with Mark Metze (a previous guest), which promotes agile behaviors and mindset. He lives in Ohio with his wife and four children, two of which are twins. You can link with Gregory (Greg) Miller on LinkedIn and connect with Gregory (Greg) Miller on Twitter

Gregory Miller: From High Performers to Demoralization, And How The Product Owner Role Can Destroy A Scrum Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Greg reflects on a team that self-destructed, causing him significant pain. The team, previously considered an exemplary high-performing unit, faced external factors and decisions that disrupted their dynamics. Leadership discussions about replacing their product, the removal of their Product Owner (PO), and a lack of support left the team directionless and demoralized. Greg recognizes the detrimental impact of removing the PO, highlighting it as an anti-pattern that ultimately led to the team's disbandment. This episode serves as a powerful reminder of the importance of providing support, direction, and maintaining team cohesion to foster a thriving and motivated workforce. Featured Book of the Week: "The Scrum Pocket Guide" by Gunther Verheyen In this segment, Greg talks about his most influential book for Scrum Masters, which is "The Scrum Pocket Guide" by Gunther Verheyen, a previous guest on the podcast. He highly recommends this book, as it has been invaluable to him in his role. Greg frequently refers to it and even keeps it on his nightstand for easy access. One aspect that stands out to Greg is Gunther's emphasis on the values side of Agile. The book delves into why the Scrum values are significant and explores their importance in the context of Scrum. Greg appreciates this focus on values as a fundamental aspect of Agile practices. For further exploration of the Scrum values, Greg suggests referring to the values section in the Scrum Guide. Overall, "The Scrum Pocket Guide" has had a profound impact on Greg's understanding of Scrum and serves as a go-to resource for him as a Scrum Master.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Gregory (Greg) Miller Greg is an Agilist and Coach who has been working in Agile software development for more than 10 years. He hosts The Agile Within podcast with Mark Metze (a previous guest), which promotes agile behaviors and mindset. He lives in Ohio with his wife and four children, two of which are twins. You can link with Gregory (Greg) Miller on LinkedIn and connect with Gregory (Greg) Miller on Twitter.

Gregory Miller: The Importance of Relationship Building in Agile, And How To Prepare For A New Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Greg shares a story during a time of large company changes. He was assigned to a team that had previously struggled with a problematic Scrum Master. Greg had a conversation with the team's manager to understand their expectations. However, he failed to address the manager's assumption that the Scrum Master should perform the team's work. As a result, the team remained confused about the role of the Scrum Master, and they constantly questioned Greg's activities. The failure, in Greg's perspective, was his inability to establish a stronger relationship with the manager and gain a deeper understanding of their expectations. Greg emphasizes the importance of building relationships with the teams one works with, even if it means setting aside the framework of Scrum temporarily. In this episode, we recommend the book "How to Win Friends and Influence People" by Dale Carnegie as a valuable resource for improving interpersonal skills. Greg also shares a couple of tips based on his experience. Firstly, he suggests sitting next to the team from day one to foster a sense of belonging. Additionally, spending quality time with the team can help in developing a better understanding of their dynamics and needs. Greg emphasizes that effective work happens through people and building relationships is crucial for success. Greg's failure to build a better relationship with the manager resulted in confusion within the team and a lack of clarity about the Scrum Master's responsibilities.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Gregory (Greg) Miller Greg is an Agilist and Coach who has been working in Agile software development for more than 10 years. He hosts The Agile Within podcast with Mark Metze (a previous guest), which promotes agile behaviors and mindset. He lives in Ohio with his wife and four children, two of which are twins. You can link with Gregory (Greg) Miller on LinkedIn and connect with Gregory (Greg) Miller on Twitter.

BONUS: Achieving Agility and Exploring the Product Owner's Impact in DevOps with Zhenya Balyasin   We start this episode by highlighting the challenges that Product Owners (POs) face when working with DevOps teams. Zhenya explains that DevOps work is unique and comes with a variety of incoming tasks and requests on a daily basis. Additionally, DevOps teams also require time to invest in improving their operations, which adds to the workload. The constant interruptions and chaotic nature of the work make it challenging for the PO to manage effectively. Unlike traditional backlogs where POs are used to prioritize tasks, in DevOps teams, the backlog may not always be the main focus. Zhenya identifies a common anti-pattern where DevOps teams have a strong willingness to help others, which can further complicate the role of the PO. From Chaos to Clarity: Addressing Anti-Patterns in DevOps Workflows Zhenya identifies several common anti-patterns that she has observed in DevOps teams. One anti-pattern is the resistance from the team to have their work organized by the Product Owner (PO) when they were already functioning without that role. Another anti-pattern is the team's excessive focus on maintenance tasks rather than prioritizing the development of the product itself. The lack of clarity in identifying the products among the various types of work received is also a common anti-pattern.   Zhenya emphasizes the importance of defining the product or service for the teams and establishing a clear roadmap. She suggests discussing the product development process and the role it plays within the team. It is crucial to involve the team in these discussions rather than imposing processes on them without consultation.   Zhenya also highlights the need for effective communication and collaboration with the team. Merely presenting a process without prior discussion and understanding of the team's dynamics and self-identity can lead to resistance. Instead, she recommends discussing process-related matters with the team beforehand. Customer-Centric DevOps: How the PO Role Revolutionized a DevOps’ Team In this segment, Zhenya discusses how she changed her own work and the dynamics of the team after the Product Owner (PO) role was introduced to the DevOps team. She initially encountered an anti-pattern where the team seemed resistant to accepting the perspective and needs of the customers.   To address this challenge, Zhenya offers a couple of tips. First, she suggests initiating a discussion within the team to clarify who the customer is and how they are being served. This helps align the team's understanding and focus on meeting customer needs.   Additionally, Zhenya recommends conducting interviews with customer teams or the company itself. These interviews provide valuable insights and highlight the differences in expectations between the DevOps team and the customer's requirements. By understanding these differences, the team can adjust their approach and ensure their work aligns with the customer's needs.   By implementing these tips, Zhenya was able to foster a better understanding of the customer's viewpoint within the team, leading to improved collaboration and a more customer-centric approach to their work. People-Centric Change: Zhenya's Key Insights for Driving Transformation in Teams Zhenya shares her approach to facilitating change within the team. She emphasizes the importance of change management and highlights the Unfreeze-Change-Refreeze model. Zhenya advises breaking down the steps of change into smaller, manageable tasks while consistently communicating the value behind each step. She encourages the use of data to measure progress and guide decision-making.  Additionally, Zhenya underscores the significance of focusing on the people involved in the change process. She suggests investing time in conversations to understand individual perspectives and values. Zhenya also recommends introducing the Product Owner (PO) role gradually, addressing questions and concerns, and being mindful of the potential impact of introducing multiple changes simultaneously. Building strong relationships with the team is seen as essential in driving successful change. Preparing for Change: How Scrum Masters Can Assist Product Owners in DevOps teams In this segment, Zhenya discusses the support she expects from Scrum Masters in helping Product Owners in similar situations. She advises Scrum Masters to proactively prepare the team for the upcoming changes even before the PO joins the team. Zhenya suggests working collaboratively with the PO, Scrum Master / Agile Coach, and team lead to define a clear strategy for the team. She highlights that the PO can also assist the Scrum Master/Agile Coach in this process by providing inputs such as the roadmap, OKRs (Objectives and Key Results), and defining the team's mission. Zhenya emphasizes the importance of redefining the team's identity to facilitate and embrace the desired change. She encourages close collaboration between the Scrum Master/Agile coach, PO, and team lead to drive successful transformation. Enhance Your Change Management Skills: Zhenya's Top Resource Picks Zhenya recommends further reading and resources related to the topic of change management. She mentions the Lewin Change Management model as a valuable resource to explore. Additionally, Zhenya suggests subscribing to the newsletter of Rob Lambert from Cultivated Management, who provides insightful content and potentially offers workshops on the subject. Another newsletter recommendation is Patrick Kua's level up newsletter.   About Zhenya (Evgeniia) Balyasin Evgeniia, commonly known as Zhenya, is an experienced professional who collaborates closely with DevOps Engineers, assuming the crucial roles of Product Owner and Product Manager. With a strong background in agile software development, Zhenya brings her expertise to drive product strategies, prioritize backlog items, and ensure seamless coordination between development and operations teams. Her insightful approach and deep understanding of the DevOps landscape contribute to successful product delivery and continuous improvement. You can link with Zhenya (Evgeniia) Balyasin on LinkedIn.

Bojan Smudja: Genchi Genbutsu, how to help Scrum Product Owners go beyond the backlog to understand the real product Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Coaching the Product Owner, A Crucial Role for Scrum Masters Bojan highlights the importance of coaching the Product Owner (PO) as a Scrum Master. He emphasizes that scrum masters should be prepared to provide coaching to the PO, focusing on their development rather than becoming product coaches themselves. Bojan notes that great POs possess the ability to multitask and actively participate in meetings. They act as focused salespeople, selling product ideas and visions to stakeholders and the team. Simply mastering tools like JIRA and stakeholder communication is not enough; the PO must also sell their ideas to the team and scrum master. By coaching the PO and helping them refine their skills, Scrum Masters contribute to the overall success of the product development process. If you want to know more about what topics, and how you can coach your Product Owner, check out our e-course on How to Coach Your PO. The Bad Product Owner: Genchi Genbutsu, how to help PO’s go beyond the backlog to understand the real product In this segment, Bojan discusses a team composed of newcomers, including a newbie Product Owner (PO), working on an existing product. Bojan noticed that here was a disconnection between the work on the team’s Scrum board and the actual product. The PO struggled to bridge the gap between the technical tasks and the features used by customers. Consequently, the team lost sight of the purpose behind their work and the reasons for building the product. One prominent anti-pattern was the lack of a customer feedback loop, resulting in a missed opportunity to gather valuable insights. Bojan advises the implementation of appropriate feedback loops tailored to the specific product being developed. Additionally, he references the concept of "Genchi Genbutsu," which encourages going and seeing the product in action with customers to gain a deeper understanding.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Bojan Smudja Bojan is an Agile coach dedicated to assisting individuals, teams, and organizations in reaching their objectives. With his expertise and guidance, he empowers others to embrace Agile methodologies and maximize their potential for success. You can link with Bojan Smudja on LinkedIn.   

Bojan Smudja: Reading smiles, the measure of success for Scrum Masters Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Bojan discusses the factors that contribute to the success of a scrum master. He emphasizes the importance of being recognized as a valuable part of the team and providing genuine assistance to team members. Bojan also mentions the transformative aspect of Scrum in changing the way work is approached. As an example, he shares a conversation with a product owner (PO) where he asked how the PO determines if the work being done is good. The PO responded by looking at the faces of team members and using their smiles as an indicator of success. This highlights the significance of fostering a positive and collaborative environment within the team, and measuring “smiles” as a way to evaluate our own success as Scrum Masters. Featured Retrospective Format for the Week: Bringing up hidden topics with the Team Mirror Retrospective In this segment, Bojan shares his experience as a new Scrum Master for a highly technical team working with cryptocurrency. Initially, the team was hesitant to engage in open discussions during retrospectives and preferred writing post-it notes. To address this, Bojan introduces a powerful technique called the Team Mirror Retrospective. The process involves conducting individual interviews, anonymizing the responses, and then sharing them with the team as grouped reflections. This method is employed selectively for significant and sensitive topics that team members are reluctant to openly discuss. Bojan emphasizes that this retrospective format can also enhance interviewing skills when engaging with team members. He recommends this approach for remote teams and highlights its effectiveness in boosting morale and incorporating feel-good metrics.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Bojan Smudja Bojan is an Agile coach dedicated to assisting individuals, teams, and organizations in reaching their objectives. With his expertise and guidance, he empowers others to embrace Agile methodologies and maximize their potential for success. You can link with Bojan Smudja on LinkedIn.

Bojan Smudja: Conflicts and empathy, helping Project Managers learn the Scrum Master role when adopting Agile Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Bojan discusses the challenges of change, emphasizing the need to start with personal transformation before guiding others. Scaling frameworks like SAFe add complexity to the change process, requiring numerous adjustments. Bojan shares a story of a top-down change where project managers were suddenly transitioned to be Scrum Masters. He highlights the difficulty of facilitating this shift and helping PMs adopt the new mindset. Especially because, often managers feel insecure and push PMs to exert control, creating a conflict between the change needed and the short term requests to Scrum Masters. Bojan advises bringing up these conflicts and developing empathy for managers. He suggests clarifying the role of an enabler for managers and coaching them in influencing teams positively. Understanding the safety net for managers in case of team failure and assisting with process mapping are additional tips Bojan provides.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Bojan Smudja Bojan is an Agile coach dedicated to assisting individuals, teams, and organizations in reaching their objectives. With his expertise and guidance, he empowers others to embrace Agile methodologies and maximize their potential for success. You can link with Bojan Smudja on LinkedIn. 

Bojan Smudja: How to break free from the feature factory anti-pattern, and learn to motivate Scrum teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Bojan reflects on a team consisting of 7-8 co-located members who were initially operating under a seemingly perfect Scrum setup. However, despite having a smooth workflow and delivering a product already in production, the team faced significant challenges. They lacked a sense of ownership and focused only on completing JIRA tasks without considering real outcomes. Bojan admits allowing this pattern to persist without interference. The team fell into the trap of becoming feature factory workers, losing sight of the purpose behind their work. Anti-patterns such as "it's not my job" and "I finished my part of the ticket" emerged. Even attempts to improve team dynamics, like playing sports, didn't address the underlying issue of delivering outcomes. This situation persisted for an extended period, ultimately impacting the success of the product. Bojan's tip for listeners is to develop empathy towards the customer, emphasizing the importance of understanding their needs and aligning efforts accordingly. Featured Book of the Week: Agile Estimating and Planning by Mike Cohn In this segment, Bojan discusses two influential books: "The Lean Startup" by Eric Ries and "Agile Estimating and Planning" by Mike Cohn. He highlights a significant lesson he learned: the impossibility of having both fixed scope and a fixed deadline. Bojan emphasizes the importance of finding a balance between these two factors. He also mentions some practices that demonstrate how to implement agile planning effectively. Bojan also highly recommends "The Lean Startup" as a valuable resource for beginners in the field.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Bojan Smudja Bojan is an Agile coach dedicated to assisting individuals, teams, and organizations in reaching their objectives. With his expertise and guidance, he empowers others to embrace Agile methodologies and maximize their potential for success. You can link with Bojan Smudja on LinkedIn.

Bojan Smudja: The salesmanship required of a Scrum Master, and how it supports Agile adoption at team and organizational levels Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Bojan emphasizes the importance of following established practices and processes. As Scrum Masters, we often juggle multiple responsibilities. Bojan highlights the need for Scrum Masters to adopt a sales mindset and effectively sell the agile transformation to others in the organization. He reflects on a challenging conversation he had with the CEO, and prompts listeners to consider the vision they are presenting to management and to understand their responsibility for team effectiveness. Additionally, he emphasizes the Scrum Master's role in helping PO and team select the right tasks to work on. Bojan provides a tip to continuously question the team's activities and encourages listeners to ask critical questions.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Bojan Smudja Bojan is an Agile coach dedicated to assisting individuals, teams, and organizations in reaching their objectives. With his expertise and guidance, he empowers others to embrace Agile methodologies and maximize their potential for success. You can link with Bojan Smudja on LinkedIn. 

Amruta Beri: Visual Facilitation and Dynamic Collaboration, The Secrets of a Remarkable Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Visual Facilitation and Dynamic Collaboration, The Secrets of a Remarkable Product Owner In this episode, Amruta discusses a remarkable Product Owner who excels in her role thanks to her presence and rapport with the team members. The PO effectively facilitates the team using visual tools such as MURAL, encouraging participation and creating engaging visual information radiators. While the details of the solution are provided by the engineers, the PO skillfully asks questions that help them think of value-targeted solutions. Some of the PO’s superpowers include being recognized as a subject matter expert with excellent facilitation skills, and recognizing and leveraging the team's capabilities, fostering a dynamic and productive environment. This Product Owner is also a proponent of liberating structures, ensuring that meetings remain interesting and enjoyable. Her strong rapport with the team contributes to her overall effectiveness in the role.   The Bad Product Owner: The role of the PO in motivating the Agile team In this episode, Amruta emphasizes that Product Owners should focus on providing clear requirements that are valuable to customers and easy for the team to implement. However, some Product Owners tend to delve into solutions too early and second-guess the team, which leads to micro-management and disengaged engineers. The anti-patterns discussed include engineers disengaging from refinement meetings. Amruta provides tips such as helping the Product Owner realize their role is to present the "what" and leave the "how" to the team, training the Product Owner on their responsibilities, encouraging engagement with the process, and allowing for Q&A during refinement. The importance of understanding the engineers' thought process is also highlighted.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Amruta Beri Amruta is an Agile enthusiast, artist, and environmentalist. She loves quiz shows, travel and sports, and is an engineer at heart. You can link with Amruta Beri on LinkedIn and connect with Amruta Beri on Twitter.

Amruta Beri: Metrics and Goals, Driving Success with SMART Goals and Data-Driven Decisions When it comes to Scrum Master success, Amruta highlights the importance of identifying the right problems to address, which allows for setting appropriate goals and using metrics to validate the effectiveness of the solutions. She suggests defining SMART goals that align with the product or company's strategy, emphasizing the significance of goal alignment between problem goals and team goals. Amruta recommends taking action on goals by identifying critical metrics for the team and focusing on 1 or 2 goals at a time. She references resources such as the Product Institute and the HEART metrics framework. Using a real example of decreasing support call volume, Amruta illustrates the process of measuring the current level, categorizing calls, and defining possible solutions. Success, according to Amruta, lies in identifying the right problem and establishing achievable targets. Featured Retrospective Format for the Week: Rotating Formats to Avoid Monotony, A Super Tip For Retrospective Facilitation To keep retrospectives engaging, Amruta recommends incorporating different types of retrospectives to avoid monotony. She mentions the "Sailboat" and "Vegas" retrospectives as useful resources. Amruta provides several tips, such as starting the retrospective with an ice-breaker to lighten the mood, using appreciations to acknowledge team members' contributions, reviewing action items from previous retrospectives, selecting a theme to facilitate discussion, defining action items for the current sprint, and concluding the retrospective by leaving the team with a thought on how Agile can benefit them. These strategies contribute to creating a productive and enjoyable retrospective experience for the team.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Amruta Beri Amruta is an Agile enthusiast, artist, and environmentalist. She loves quiz shows, travel and sports, and is an engineer at heart. You can link with Amruta Beri on LinkedIn and connect with Amruta Beri on Twitter.

Amruta Beri: The Dual Role Dilemma of a Scrum Master, and How to Elevate the Scrum Master Role In this episode, Amruta discusses the common issue of the scrum master role not being recognized as a full-fledged role in many organizations. She shares her experience in an organization where she was expected to split her time between development and scrum mastering. However, she soon realized that this arrangement made it difficult for her to focus on either role effectively, leading to overtime work and personal struggle. Amruta emphasizes the importance of standing up for oneself and having a 1-on-1 conversation with the manager to explain the situation. She suggests presenting the idea of a full-time scrum master role as an experiment for a limited time. By becoming a full-time scrum master, Amruta was able to improve her coaching with the product owner, define working agreements with the team, and focus on delivering solutions for the right problems. This example demonstrated to the manager the significant impact a dedicated scrum master can have on the team's performance, ultimately influencing the entire organization. Amruta highlights the role of a Scrum Master as a catalyst and recommends the book Training From the Back of the Room!: 65 Ways to Step Aside and Let Them Learn by Bowman.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Amruta Beri Amruta is an Agile enthusiast, artist, and environmentalist. She loves quiz shows, travel and sports, and is an engineer at heart. You can link with Amruta Beri on LinkedIn and connect with Amruta Beri on Twitter.

Amruta Beri: Code Optimization and Scope Creep, Common Anti-Patterns Scrum Masters Must be Aware of In this episode, Amruta shares her experience working with a team on a website migration project that involved adding client-specific features. Initially, the project started off well, but they soon realized that all the stories were heavily focused on technical aspects. After about four months, as the codebase grew, they faced challenges with introducing stories about code optimization without defined scope. The stories became too big, making it difficult to convince the engineers to prioritize and focus on one optimization at a time. The team started carrying stories from sprint to sprint, resulting in deviations from their original plan. Amruta provides tips such as presenting data to highlight time allocation, involving senior members to facilitate communication, and focusing on specific features instead of the entire scope. Featured Book of the Week: The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni In this segment, Amruta shares her favorite book, "Five Dysfunctions of a Team" by Lencioni. She highlights how relatable the story is for Scrum Masters, as many have experienced similar situations. The book emphasizes the significance of trust within a team, aligning closely with Agile principles. It explores the journey of a team's transformation, shedding light on the challenges and dynamics that teams commonly face. Amruta's summary showcases the book's relevance to Scrum Masters and its valuable insights into building successful teams through trust and collaboration.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Amruta Beri Amruta is an Agile enthusiast, artist, and environmentalist. She loves quiz shows, travel and sports, and is an engineer at heart. You can link with Amruta Beri on LinkedIn and connect with Amruta Beri on Twitter.

Amruta Beri: Building Trust and Encouraging Participation with Team Agreements In this episode, Amruta shares their experience as a new scrum master and the challenges she faced in encouraging participation from all team members. She emphasizes the importance of building trust early in the team formation process and highlights the Tuckman model of team formation as a model that helps us understand the stages of group development. Amruta discusses the issue of some team members lacking trust and not feeling comfortable expressing their views and ideas in meetings, leading to the dominance of the loudest person in the room. To address these issues, Amruta suggests using working agreements (see Lisette's approach to team agreements) and conducting a starting exercise around team agreements. She provides tips such as using silent writing techniques to involve quieter team members and the value of establishing rapport through one-on-one conversations. Additionally, they refer to the "1-2-4-all" method from liberating structures as a useful resource.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Amruta Beri Amruta is an Agile enthusiast, artist, and environmentalist. She loves quiz shows, travel and sports, and is an engineer at heart. You can link with Amruta Beri on LinkedIn and connect with Amruta Beri on Twitter. 

BONUS: How I Planned My Wedding With Scrum, and Other Key Agile Adoption Lessons With Julien Déray Julien wrote the book titled "How I Planned My Wedding with Scrum" to apply his knowledge of Scrum to the process of wedding planning. Scrum provided him with a sense of assurance, clarity, and familiarity with the tools he knew best. By deepening his understanding and applying Scrum principles, Julien found that it helped him feel more in control and provided clarity throughout the planning process. Furthermore, working as a team with his parents and family members reinforced the collaborative nature of Scrum. Why Use Scrum for Wedding Planning?  One of the key questions is why Julien chose to use Scrum to organize a wedding—a big-bang event. However, Scrum's structured approach and iterative process lent themselves well to wedding planning. Julien found that giving a crash course on Scrum, defining roles and rules, writing user stories, and using personas to craft experiences allowed for effective planning and communication. Regular calls with the rest of the family and feedback loops enabled them to stay on track and adapt as needed. In the end, Scrum provided a sense of peace of mind and control over the process. The main takeaway was the sense of control and peace of mind that Scrum brought to the team. Key Messages  The book provides an accessible Scrum introduction for a broad audience, including those new to Scrum, and aims to convey the why of Scrum rather than focusing heavily on the how. Even for experienced practitioners, the book provides a fresh perspective on Scrum and agile methodologies. It emphasizes the usefulness and applicability of Scrum in various contexts, including wedding planning. Challenges in Leadership and Management  Julien emphasizes that as an IT community, agile methodologies like Scrum are already well-established. However, the challenge lies in bridging the gap to the rest of the company. Other parts of the organization may not be familiar with the tools and methods used in IT, creating a need for alignment and collaboration. Traditional management approaches, rooted in Taylorism, no longer work effectively in a fast-paced, agile environment. Key Messages for Managers and Scrum Masters  Managers and Scrum Masters are encouraged to trust themselves and leverage the tools they have at their disposal. Understanding the purpose behind their work and proposing ways to bring others along are crucial. Agile is not just a methodology but a holistic philosophy that can drive organizational transformation. During this episode, we refer to the following books: Scrum: The Art of Doing Twice the Work in Half the Time by Jeff Sutherland Turn The Ship Around! By David L. Marquet, a previous guest on the podcast Team of Teams: New Rules of Engagement for a Complex World The Birth of a Chaordic Age" by Dee Hock. The Phoenix Project, by Kim et al. Julien’s book is "How I Planned My Wedding with Scrum." And you can find the book on Amazon About Julien Deray Julien is a senior engineering manager at SwissBorg. His journey has moved him from coding to leading fast-paced engineering team. He has a strong focus an agile methods, to facilitate communication and work processes, and to allow people to work better without spending more energy. You can link with Julien Déray on LinkedIn.

Mirela Mus: The Super Scrum Master, Blending Product Expertise and Coaching Skills Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Super Scrum Master, Blending Product Expertise and Coaching Skills In this episode, the focus was on a Scrum Master who went above and beyond the traditional role. This Scrum Master had extensive experience with the product side and demonstrated a highly personable nature with a coaching attitude. The phrase "it's humans all the way down" encapsulated their approach, emphasizing the importance of understanding and dealing with people from a human perspective. The episode highlighted the multifaceted skills and perspectives that this Scrum Master brought to the role, emphasizing the value of combining product knowledge, interpersonal skills, and a coaching mindset to create a positive and effective team dynamic. The Bad Product Owner: Unveiling a Scrum Master Anti-pattern, and what PO’s can do about it In this episode, Mirela discussed a Scrum Master anti-pattern where certain individuals disrupted the entire team under cover of implementing Scrum. Mirela suggests that one way to avoid this anti-pattern is to have a mentor to support the Product Owner. In the mentoring sessions, Mirela questioned the PO about whether the work of the Scrum Master was causing disruption and noise, and whether they were escalating numerous issues. She advised self-reflection to identify any triggers for such behavior. Building positive relationships within the team was recommended. Mirela emphasizes that excessive escalation is detrimental to everyone involved.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Mirela Mus  Mirela is the founder of Product People, a Product Management Consultancy on a mission to help companies discover and deliver great products faster. They have 41 full-time Product Managers who help companies focus on product-led growth and/or profitability. You can link with Mirela Mus on LinkedIn and connect with Mirela Mus on Twitter.

Mirela Mus: From Good to Great, Secrets of Successful Product Owners Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, the focus was on what it means to be a successful product owner. The discussion began by considering the size and nature of the organization, whether it operates in a B2B or B2C environment, and the specific challenges the product owner (PO) needs to navigate. A tip was shared to create a list of requirements for success based on the product and organization context. Some PO hiring teams tips shared included looking for similarities between one's own business and successful businesses to hire from those industries. The importance of cognitive flexibility as a key skill for POs was also highlighted. The episode also included references to Product People live stream events. Featured Retrospective for the Week: The Asynchronous Agile Retrospective, a case study by a Product Owner In this episode, Mirela shared her views on Agile retrospectives and provided practical tips. She recommended that all Product Owners (POs) ask Scrum Masters to host retrospectives. She discussed the benefits of asynchronous retrospectives and encouraged participants to write stories about improvements. Mirela suggested hosting a pre-mortem if a project or situation carries a high risk. She emphasized the importance of reflecting on what could have been done better with the available knowledge at the time. She mentioned the book Thinking in Bets: Making Smarter Decisions When You Don't Have All the Facts by Annie Duke, and highlighted the need to tune the frequency of retrospectives to address recurring issues effectively.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Mirela Mus  Mirela is the founder of Product People, a Product Management Consultancy on a mission to help companies discover and deliver great products faster. They have 41 full-time Product Managers who help companies focus on product-led growth and/or profitability. You can link with Mirela Mus on LinkedIn and connect with Mirela Mus on Twitter.

Mirela Mus: The Product Owner’s view on Leadership Impact, Priorities, and Stakeholder Management for Scrum Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Mirela discussed the challenges of change management and shared valuable tips. She emphasized that change can fail for various reasons and highlighted the importance of impactful leadership to drive successful change. Mirela recommended having a supportive group of people ready to assist in the change process and showcasing examples of successful changes to the team. Collaboration with Product Owners (POs) was emphasized, as they can greatly influence team performance. The ability of a PO to say "no" to higher-ups was discussed. Anti-patterns such as a lack of priorities or structure in prioritization were identified as potential problems at the team level. Mirela provided tips on mapping stakeholders, managing relationships, and helping the PO learn to influence people. In this episode, we refer to the book "How to Win Friends and Influence People" by Dale Carnegie. Managing oneself, leveraging asynchronous work, monitoring the PM's meeting time, and deprioritizing as a cost-cutting measure were additional tips shared in the episode.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Mirela Mus  Mirela is the founder of Product People, a Product Management Consultancy on a mission to help companies discover and deliver great products faster. They have 41 full-time Product Managers who help companies focus on product-led growth and/or profitability. You can link with Mirela Mus on LinkedIn and connect with Mirela Mus on Twitter.

Mirela Mus: The Product Owner’s View on Understanding and Overcoming Agile Team Self-Destructive Patterns Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Mirela discussed a team that self-destructed, highlighting various anti-patterns and providing helpful tips. She emphasized the negative impact of being overly focused on competition rather than individual work. Toxic personalities within the team and the acceptance of individuals who didn't align with the team culture were identified as destructive factors. Mirela suggested ignoring disruptive behaviors selectively and being mindful of personal anxiety when starting work. Working "around" difficult team members was discouraged, while assuming good intentions and engaging in one-on-one discussions were recommended. The Nonviolent Communication (NVC) approach was mentioned, and open discussions in team channels were advised to address problematic behaviors transparently. Featured Book of the Week: Competing Against Luck: The Story of Innovation and Customer Choice by Clayton Christensen In this episode, Mirela shared her recommended books. The first recommendation was "Competing Against Luck" by Clayton Christensen, which helps cut through the noise and understand the underlying factors in successful innovation. The next recommendation was "Thinking in Systems" by Donella Meadows, a book that aids in navigating organizations and comprehending incentives by emphasizing the impact of systems. Mirela humorously mentioned the phrase, "it's because of the system, man!" Lastly, Mirela refers to the concept of "OODA Loop," which is the cycle observe–orient–decide–act, developed by military strategist and United States Air Force Colonel John Boyd. These books provide valuable insights for understanding innovation, organizational dynamics, and the PO role.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Mirela Mus  Mirela is the founder of Product People, a Product Management Consultancy on a mission to help companies discover and deliver great products faster. They have 41 full-time Product Managers who help companies focus on product-led growth and/or profitability. You can link with Mirela Mus on LinkedIn and connect with Mirela Mus on Twitter.

Mirela Mus: The Product Owner’s view on the overprotective Scrum Master that lacked a focus on value Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Mirela discusses a Scrum Master failure in a classical scrum setup. The Scrum Master lacked understanding of the business and failed to protect the team. The client was struggling with a difficult subscription service and wanted to replace their old system, but the Scrum Master focused more on team-building activities. This caused panic and highlighted the importance of finding a shared goal and fostering team cohesion. Several anti-patterns were identified, including the Scrum Master feeling useless and prioritizing "showing value" without understanding the project's objectives. We discuss some Scrum Master tips for addressing these issues, such as open communication, maintaining a clear focus on critical product aspects, and avoiding the application of frameworks solely for the sake of it.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Mirela Mus  Mirela is the founder of Product People, a Product Management Consultancy on a mission to help companies discover and deliver great products faster. They have 41 full-time Product Managers who help companies focus on product-led growth and/or profitability. You can link with Mirela Mus on LinkedIn and connect with Mirela Mus on Twitter.

Takunda Noha: The Customer-Centric PO, Embracing the Gemba Walk as a Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Customer-Centric PO, Embracing the Gemba Walk as a Product Owner In this episode, the focus is on a remarkable product owner who actively engaged in the Gemba walk. The Gemba walk involves visiting the places where the team, staff, and customers interact to observe how the product is being consumed. The episode highlights that it is uncommon for product owners to actively participate in this practice. The exceptional product owner was known for his authenticity and commitment to his words. He demonstrated his dedication by being the first one present when the store opened and even disguised himself as a regular customer to gather valuable information. This genuine approach built trust as he shared insights that were not made up. The episode concludes by emphasizing the importance of checking one's ego at the door in order to truly understand and serve customers. The Bad Product Owner: CEO-like Pressure, Overcoming the Struggle to Say 'No' as a Product Owner In this episode, the focus is on a common anti-pattern of a product owner (PO) who struggles to say "no." The role of a PO is compared to that of a CEO, as they face immense pressure to deliver. The episode emphasizes the importance of having a strong backbone to effectively fulfill the responsibilities of a PO. The struggle to say "no" often leads to deviations from the planned direction and goals, causing challenges in achieving outcomes within quarterly cycles. Takunda shares some tips on how to help PO’s stuck in this anti-pattern. We cover, for example, assessing whether the PO is taking on too many tasks, and considering the opportunity cost of not prioritizing the original goals. We also discuss the need to stick to the planned path and make changes in future sprints rather than pivoting impulsively.    [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Takunda Noha Takunda is a seasoned change agent. He specializes in turning dysfunctional teams into high performing teams. You can link with Takunda Noha on LinkedIn.

Takunda Noha: Reinventing the Scrum Master Role, Transferring Skills and Approaches as a Success Strategy Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Takunda explores various perspectives on success as a scrum master. He emphasizes that when he leaves the team, they should not regress but continue to thrive. To achieve this, he believes in constantly reinventing himself within the team and transferring his skills and approaches to team members. Takunda shares a tip on strategically pulling back by occasionally allowing someone else to take over certain responsibilities, such as facilitating sessions. We also discuss using "do you mind..." questions as a way to empower team members and encourage their active participation. This approach fosters collaboration and growth within the team while ensuring continuity in the scrum master's role. Featured Retrospective Format for the Week: Reverse Brainstorming, Avoid Failure by Preparing For It In Advance! In this segment, Takunda discusses his favorite retrospective format called "Reverse Brainstorming." He highlights that as humans, we tend to focus more on negative aspects than the positive ones. In this retrospective format, the team reflects on how they could do things poorly or become the worst performing team. By deliberately considering the negative scenarios and imagining how things could go wrong, the team can uncover potential pitfalls and identify areas for improvement. This format encourages the team to think creatively and critically about their processes and helps them explore different perspectives to enhance their performance.   Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Takunda Noha Takunda is a seasoned change agent. He specializes in turning dysfunctional teams into high performing teams. You can link with Takunda Noha on LinkedIn.

Takunda Noha: How to Convince the Organization for Cross-Functional Collaboration to overcome Missing Deadlines and Integration Problems Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, the focus is on the challenges faced in a delivery factory where multiple teams are required to collaborate in order to deliver a feature. However, these teams were siloed and lacked collaboration, leading to missed deadlines and integration problems. The first step was to gather facts and data to identify the causes of delays. The next challenge was to create a vision for a cross-functional team, but faced resistance from other teams. Persistence was key in convincing the organization to adopt a cross-functional approach. Although the team faced initial failures, the advice is to have a thick skin, learn from failures, and try again. To help understand and navigate this type of challenges, Takunda recommends the book is Team Topologies by Skelton and Pais, who have been previous guests on the podcast.    As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Takunda Noha Takunda is a seasoned change agent. He specializes in turning dysfunctional teams into high performing teams. You can link with Takunda Noha on LinkedIn.

Takunda Noha: From Paper to Practice, Addressing Accountability and Discipline Issues in Agile Projects Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Takunda shares his experience as the scrum master for a team that supported the HR department and developed an HR platform. While the team seemed successful on paper, they struggled with discipline and frequently missed their sprint goals. Takunda attributes these challenges to a lack of accountability for not delivering on promises. He recommends the book The Five Dysfunctions of a Team by Patrick Lencioni, which helped him understand and address these issues, emphasizing the team's avoidance of conflict and lack of focus on results. He highlights the importance of ensuring that the team feels alive and engaged. Featured Book of the Week: The Servant Leader, How to Build a Creative Team, Develop Great Morale, and Improve Bottom-Line Performance by James Autry In this segment, Takunda discusses his transition from being a project management professional (PMP) to a scrum master, which he describes as a significant change. He recommends the book The Servant Leader by James Autry, highlighting its impact on his understanding of the scrum master role. The book emphasizes the importance of emotional intelligence in building connections and unlocking influence. Takunda shares that this book helped him develop a deeper understanding of how to effectively serve his team. In this segment, we also mention another recommended book, How to Win Friends, And Influence People by Dale Carnegie, which provides insights into building relationships and fostering positive interactions with the Scrum Master’s critical stakeholders.   Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Takunda Noha Takunda is a seasoned change agent. He specializes in turning dysfunctional teams into high performing teams. You can link with Takunda Noha on LinkedIn.

Takunda Noha: From Ego to Collaboration, Embracing Scrum and Overcoming Resistance Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Takunda shares his journey from being a project assistant to becoming an assistant project manager in an Agile transformation process. He discusses how a coach introduced scrum to his organization, challenging the traditional ways of working. Takunda emphasizes the importance of managing ego and addressing failure openly. He recounts joining a new team just before the COVID-19 pandemic and discovering that team members were scattered throughout the building. He tried to bring them together physically but faced resistance. The team seemed uncomfortable during stand-up meetings and quickly returned to their previous locations. Takunda advises talking to line managers to explain the situation and meeting the team where they are. He also shares the challenges of justifying his decisions and negotiating with managers. It is essential to understand what aspects might upset others to avoid unnecessary conflicts.   Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Takunda Noha Takunda is a seasoned change agent. He specializes in turning dysfunctional teams into high performing teams. You can link with Takunda Noha on LinkedIn.

BONUS: From Scrum Master to Engineering Lead, how to prepare the transition with Tim Bourguignon We start this episode, reflecting on Tim’s journey of realizing the importance of working collaboratively and embracing agile methodologies. Tim noticed early on that he drifted to teaching and providing assistance to others rather than actively developing software. After a while, he moved to consulting in Agile, and in that role, he noticed recurring patterns and struggled with unclogging processes that seemed to be missing something crucial. Over time, frustration set in. He felt like he was fighting an uphill battle and highlighted the disruptive nature of Agile, which aimed to uncover and solve problems but often revealed bigger and deeper underlying issues. The big problem with Agile adoption, and what we can do to prepare for it With time and experience, Tim realized that leadership was a crucial factor in the team's success. He observed a recurring pattern where leadership was either blocking progress or not fulfilling their role effectively. This realization led him to recognize the significance of leadership's involvement and the impact it had on the overall performance of the team.  From developer, to coach, and finally to leader: learning to help teams at all levels of the organization Tim shares his journey at WeMaintain and discusses the challenges of scaling while maintaining agility. Before joining, and during the interview process, Tim already sought to identify the problems he could help solve but couldn't pinpoint a specific issue. His boss expressed concerns about managing fast growth while staying agile. Initially, WeMaintain had two teams working efficiently from a backlog, releasing frequently, and measuring their progress. But, they wanted to grow the company without resorting to a traditional approach of multiple teams working on the same problem, which often led to communication issues. Instead, they advocated for compartmentalized teams with strong ownership and defined success metrics for each team based on specific business streams. Each team had the necessary skills and accountability to achieve their success metrics, ensuring a shared responsibility for success. From coach to leader, and the critical lessons learned on the way Tim reflects on the differences between his current approach and what he observed in the past, when he was the coach trying to help teams and organizations. He emphasizes the importance of taking personal responsibility as a leader when facing problems within a team. Previously, their clients would assume that the leaders were right and focused only on changing the teams, and he wanted to avoid that anti-pattern at all costs. Tim shares the tip of starting with leadership and establishing a clear vision, emphasizing the impact of lacking a clear vision and passionate individuals on the organization. When it comes to reflecting on our performance, Tim recommends evaluating oneself against the 12 principles of the Agile Manifesto and highlights the necessity of enabling developers to communicate directly with customers to foster agility. Scaling with Agility: Building Compartmentalized Teams and other strategies for growing companies, and staying Agile Tim’s current focus is on stream-aligned teams and metrics. Tim recommends the book "Team Topologies", whose authors have been guests on the podcast. Tim also shares the tip of asking teams to create a portfolio of metrics that demonstrate they are working on the right things. Various teams have found interesting metrics to track their progress. The PDCA cycle and DORA (DevOps Readiness Assessment) metrics are mentioned. The guest highlights a positive sign of organizational health, with a rate of 1.5 deployments per day across the entire product group. They suggest having frequent discussions with people throughout the organization and implementing practices like showcasing Monday morning deliveries and sharing post-release messages on Slack as early documentation for stakeholders. The book "Accelerate" is also recommended for further insights into metrics. In this final segment, we also refer to Extreme Programming.

Frederik Vannieuwenhuyse: The Power of Purpose, Unveiling the Qualities of a Great Product Owner Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Impact of an Absent Product Owner on Agile Teams In this episode, Frederik introduces a product owner who is absent and unresponsive, leading to challenges for the team. The lack of interaction and participation in Scrum events becomes demotivating, and the team starts seeking excessive upfront details, leading to slow and cumbersome planning. This absence may be due to the PO's busyness or other roles they hold. The episode provided tips such as talking to the PO to understand the situation and sharing the vision for the PO role. It emphasized the importance of explaining to the PO why their presence is critical for successful collaboration and achieving shared goals. The Bad Product Owner: The Power of Purpose, Unveiling the Qualities of a Great Product Owner In this segment, John - the PO -  is portrayed as an exceptional product owner who prioritizes purpose and outcomes. He possesses a clear vision of the product's purpose and utilizes it to guide decision-making for the backlog. John effectively aligns stakeholders and the development team by communicating the product goal and emphasizing the "why" behind their work. He excels in identifying the target customer and ensuring the product meets market needs. John collaborates with the team, facilitates stakeholder involvement, and holds them accountable for decisions. The episode highlights the use of impact mapping as a valuable tool for goal-oriented decision-making. John embodies the qualities of a great product owner, driving the success of the product through purpose-driven leadership.   Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Frederik Vannieuwenhuyse Frederik is a Certified Team and Enterprise Coach at the Scrum Alliance. He works and lives in Belgium. He is part of the company iLean. Frederik has worked as Scrum Master, Product Owner, and Agile Coach. He works with teams and leadership to improve collaboration, flow, and learning. Frederik co-organizes the XP Days Benelux conference - this year, in 2023, the conference has existed for 20 years. He is also a regular speaker at local and international conferences. You can link with Frederik Vannieuwenhuyse on LinkedIn.

Frederik Vannieuwenhuyse: From Process to Habit, How to unlock Scrum Master success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Frederik focuses on the team's ability to adopt Scrum as a habitual way of working. For Frederik, success is defined by the team's ownership of Scrum events and their ability to handle obstacles independently. The team displays a strong drive to achieve collective goals, working autonomously and taking initiative in solving problems and driving improvements. The importance of creating alignment with a shared objective is emphasized, while highlighting the team's self-sufficiency and proactive nature. Ultimately, the episode underscores that a successful Scrum Master empowers the team to work effectively and continuously strive for improvement. Featured Retrospective Format for the Week: What?/So What?/Now What? In this segment, Frederik discussed his favorite retrospective format, "What/So What/Now What?" He highlighted that this format not only aids in retrospective conversations but also serves as a reflective model for teams to evaluate past events and identify areas for improvement. It encourages critical thinking by focusing on facts during the "What?" phase, inviting participants to make sense of the information in the "So What?" phase, and ultimately identifying actionable steps in the "Now What?" phase. Frederik mentioned that this retrospective format is also part of Liberating Structures, a collection of facilitation techniques, and is based on the ladder of inference. Overall, the "What/So What/Now What?" retrospective format offers a structured and effective approach to foster team learning and continuous improvement.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Frederik Vannieuwenhuyse Frederik is a Certified Team and Enterprise Coach at the Scrum Alliance. He works and lives in Belgium. He is part of the company iLean. Frederik has worked as Scrum Master, Product Owner, and Agile Coach. He works with teams and leadership to improve collaboration, flow, and learning. Frederik co-organizes the XP Days Benelux conference - this year, in 2023, the conference has existed for 20 years. He is also a regular speaker at local and international conferences. You can link with Frederik Vannieuwenhuyse on LinkedIn.

Frederik Vannieuwenhuyse: The Road to Agile Success, How to Manage Organizational Change Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Frederik shares a story of organizational change and the challenges faced by Scrum teams. Despite working well at the team level, organizational-level issues hindered their progress. The lack of understanding and support from management regarding the benefits of agile methods was a key obstacle. Frederik provided tips such as identifying organizational pain points, creating conditions for team success, aligning objectives with strategic goals, and managing the project portfolio effectively. He emphasized the importance of serving the organization beyond the team level and understanding the structural dynamics at play. This episode shed light on the significance of addressing organizational challenges to foster successful agile transformations.   As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Frederik Vannieuwenhuyse Frederik is a Certified Team and Enterprise Coach at the Scrum Alliance. He works and lives in Belgium. He is part of the company iLean. Frederik has worked as Scrum Master, Product Owner, and Agile Coach. He works with teams and leadership to improve collaboration, flow, and learning. Frederik co-organizes the XP Days Benelux conference - this year, in 2023, the conference has existed for 20 years. He is also a regular speaker at local and international conferences. You can link with Frederik Vannieuwenhuyse on LinkedIn.

Frederik Vannieuwenhuyse: When collaboration fails in Agile teams, and what Scrum Masters can to about it Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Frederik shares a story about a software development team that self-destructed due to a lack of collaboration and issues with code quality. The team had differing opinions on code quality but failed to openly address the problem, leading to slow progress and frustration. Frederik provided tips such as visualizing the problem, having individual meetings with team members, and promoting feedback sharing. He facilitated a retrospective on communication using the "Stinky Fish Canvas" method and encouraged anonymous data collection to surface issues. The episode emphasized the importance of addressing code quality concerns, fostering collaboration, and creating a culture of open communication within teams. Featured Book of the Week: Crucial Conversations: Tools for talking when the stakes are high by Grenny et al. In this segment, Frederik discussed his favorite book, "Crucial Conversations: Tools for talking when the stakes are high" by Grenny et al. Frederik emphasizes its importance for collaboration with management and leadership. He highlighted that the book provides a model for conducting effective conversations and emphasized the need to continuously ensure a safe space within conversations. Frederik noted that the book offers valuable tools for structuring conversations and recommended using them to understand others' thoughts and perspectives. Additionally, we also refer to a related book, "Crucial Accountability" by the same authors, which provides further insights on handling accountability in crucial conversations.   Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Frederik Vannieuwenhuyse Frederik is a Certified Team and Enterprise Coach at the Scrum Alliance. He works and lives in Belgium. He is part of the company iLean. Frederik has worked as Scrum Master, Product Owner, and Agile Coach. He works with teams and leadership to improve collaboration, flow, and learning. Frederik co-organizes the XP Days Benelux conference - this year, in 2023, the conference has existed for 20 years. He is also a regular speaker at local and international conferences. You can link with Frederik Vannieuwenhuyse on LinkedIn.

Frederik Vannieuwenhuyse: Tackling Corporate Politics for Agile Success, The Scrum Master's Perspective Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Frederik discussed his experience with corporate politics in an agile software development project. Initially a Product Owner, he became a Scrum Master while a colleague took over as the single Product Owner. Facing a team of 20 people, Frederik encountered challenges with the client's perception of the team as a "feature factory" and their desire for a perfect end product delivered all at once.  He emphasized the importance of incremental thinking and work, offering tips such as being proactive, using User Story Mapping, prioritizing work through slicing, and collaborating with stakeholders. Frederik stressed the need for a strong relationship with management and higher-level stakeholders and highlighted the value of retrospectives in fostering understanding and promoting agile principles. Overall, the episode highlighted the challenges of corporate politics and provided practical strategies for successful agile software development projects. [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Frederik Vannieuwenhuyse Frederik is a Certified Team and Enterprise Coach at the Scrum Alliance. He works and lives in Belgium. He is part of the company iLean. Frederik has worked as Scrum Master, Product Owner, and Agile Coach. He works with teams and leadership to improve collaboration, flow, and learning. Frederik co-organizes the XP Days Benelux conference - this year, in 2023, the conference has existed for 20 years. He is also a regular speaker at local and international conferences. You can link with Frederik Vannieuwenhuyse on LinkedIn.

Kaisa Martiskainen: Coaching your Product Owner transitioning from a project manager role Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: How a PO Can Be a Great Coach for Your Scrum Team In this episode, Kaisa shares their experience with a PO who was an expert in lean product development. Kaisa explains that the PO was very generous with their time and knowledge, and ended up being a coach for Kaisa and the team. The PO was able to explain critical lean product development aspects, and showed the team how they worked. Kaisa notes that a great PO can be a mentor and a teacher, and this experience helped them grow and learn more about lean. The Bad Product Owner: Coaching your Product Owner transitioning from a project manager role In this episode, Kaisa shares her experience of working with a new Product Owner (PO) who had previously worked as a waterfall project manager. The PO was only focused on planning, executing, and delivering, which went against the principles of agile methodology. The PO struggled with defining the vision and direction of the product, and had to go back to the manager for decisions. To help the PO transition and learn the role, Kaisa recommended having a conversation with the PO and their manager, having a mentor for the PO, and having the Scrum Master support and coach the PO. Kaisa emphasizes the importance of coaching the PO to become an effective member of the agile team. In this episode, we refer to the Coach Your PO e-course, which tackles 18 key aspects when coaching your PO.    Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Kaisa Martiskainen Kaisa is an Agile coach working for a large multinational software company. Originally from Finland, her thirst for learning new things and passion for languages led her to live in Sweden, and Scotland before settling in Montreal, Canada. She is an avid Redditor who spends her free time reading, knitting, investing and playing with her two daughters. You can link with Kaisa Martiskainen on LinkedIn.

Kaisa Martiskainen: What are “15% solutions”? And how they engage the team for action after an Agile Retrospective Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Kaisa discusses her approach to measuring success in agile/scrum teams. While some people focus on metrics like sprint velocity, Kaisa prefers to survey the team to get a pulse on how they are doing. She also emphasizes the importance of paying attention to the bigger picture of the organization and using surveys to make decisions on how to improve as a scrum master. Kaisa recommends using different survey tools, such as the Scrum Culture Index (or the Squad Health Check), to assess the team's agility and identify areas for improvement. She also highlights the importance of understanding the system in which the team operates and identifying and removing any problematic structures that may be hindering progress. Finally, Kaisa mentions the concept of "system's intelligence," which emphasizes the idea that structures produce behavior, and coaches the audience to identify systems and work towards removing any obstacles to team success.   Featured Retrospective Format for the Week: What are “15% solutions”, and how they engage the team for action after an Agile Retrospective In this episode, Kaisa shared some tips on how to switch up the retrospective format to make it more interesting. She suggested using "strings" from Liberating Structures and also talked about the "15% solutions" structure where the team comes up with small solutions that don't require extra resources. This encourages creativity and helps counteract the need to come up with a perfect solution. Kaisa emphasized the importance of being ready to progress in small steps. In this episode Kaisa refers to a Liberating Structure String that includes the following elements:  Impromptu Networking What, So What, Now What? TRIZ with nested 15% Solutions   Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Kaisa Martiskainen Kaisa is an Agile coach working for a large multinational software company. Originally from Finland, her thirst for learning new things and passion for languages led her to live in Sweden, and Scotland before settling in Montreal, Canada. She is an avid Redditor who spends her free time reading, knitting, investing and playing with her two daughters. You can link with Kaisa Martiskainen on LinkedIn.

Kaisa Martiskainen: Finding the right Agile process for a mixed development and DevOps Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Kaisa shares the experience of joining a big team that had developers and operations people working in scrum. The team was unhappy with the long meetings and the 2-week sprint cycle did not fit the repetitive operational tasks. Kaisa suggests using surveys to assess the situation, talking to the manager about the impact of scrum on operations, and seeking help from a mentor. She also emphasizes the importance of promoting a solution that is already coming out from the team instead of pushing for change. The episode highlights anti-patterns such as cramming different types of work into sprints and replacing Kanban with Scrum in an operations team without considering the impact on the team.   As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Kaisa Martiskainen Kaisa is an Agile coach working for a large multinational software company. Originally from Finland, her thirst for learning new things and passion for languages led her to live in Sweden, and Scotland before settling in Montreal, Canada. She is an avid Redditor who spends her free time reading, knitting, investing and playing with her two daughters. You can link with Kaisa Martiskainen on LinkedIn.

Kaisa Martiskainen: The danger of thinking you know the solution before involving customers, a case study for Agile teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Kaisa talks about a temporary team that was formed to solve a problem in their organization. The team was using monitoring tools that sent a lot of alerts, making it difficult for customer support to determine which alerts required action. Kaisa and her colleague wanted to try out Agile practices to address this issue. However, one individual on the team almost destroyed it with their behavior. One person, who was an expert on the monitoring tool, sent a PowerPoint presentation with all the solutions without consulting with others. This person also declined meeting invitations and eventually left the company after becoming angry. Kaisa highlights two anti-patterns: thinking we know the solution without involving the customer and pushing one’s own solutions without consulting with others. She also emphasizes the importance of changing the culture of action and including customer feedback. Ultimately, the team reached its goal after the problematic person left, and Kaisa learned the importance of involving everyone in the problem-solving process. Featured Book of the Week: The Five Dysfunctions of a Team by Lencioni Kaisa recommends the book "The Five Dysfunctions of a Team" by Lencioni as a helpful resource for understanding common issues that can arise in a team environment. She also discusses the concept of System's intelligence, introduced by Esa Saarinen (PDF Download), which emphasizes the importance of connecting engineering thinking with human sensitivity. Kaisa also recommends "The Coaching Habit" by Michael Bungay as a book that has helped her avoid an anti-pattern where her knee-jerk reaction is to immediately help someone without allowing the person to help themselves. The book provides seven questions that every coach should ask, which help to increase precision and effectiveness and allow others to take more responsibility. By asking these questions, sometimes people realize they do not need Kaisa's help. This allows her to avoid being overly involved and helps people become more self-sufficient.   Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Kaisa Martiskainen Kaisa is an Agile coach working for a large multinational software company. Originally from Finland, her thirst for learning new things and passion for languages led her to live in Sweden, and Scotland before settling in Montreal, Canada. She is an avid Redditor who spends her free time reading, knitting, investing and playing with her two daughters. You can link with Kaisa Martiskainen on LinkedIn.

Kaisa Martiskainen: Product Owner collaboration, and the importance of building relationships in Scrum Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode of the podcast, Kaisa shares her experience as a rotating scrum master at the start of her journey. She was eager to be a good scrum master and saw every problem as an impediment she had to remove, which led her to act as a messenger between the Product Owner and the team. Also because the team was not comfortable with the Product Owner's communication style. Kaisa provides some tips for handling such situations, such as pausing and asking questions instead of immediately rescuing the team, and asking who is in the best position to solve the issue when the team asks for help. She emphasizes that in many cases, the scrum master is not the best person to solve the issues the team is facing. Kaisa also suggests building a relationship between the team and the Product Owner, such as by organizing a happy hour. She highlights the anti-pattern of communicating only asynchronously and recommends the use of synchronous communication methods to build better relationships within the team. Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Kaisa Martiskainen Kaisa is an Agile coach working for a large multinational software company. Originally from Finland, her thirst for learning new things and passion for languages led her to live in Sweden, and Scotland before settling in Montreal, Canada. She is an avid Redditor who spends her free time reading, knitting, investing and playing with her two daughters. You can link with Kaisa Martiskainen on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Lisette's journey into remote work began approximately 20 years ago when she started working for an online project management tool. What made this tool unique was its objective of bringing scientists together to find solutions to the aging problem. This experience got Lisette thinking about the possibilities of removing distance as a barrier. Due to the nature of her work for the tool vendor, Lisette had the opportunity to work remotely while being a tour manager for a music band. At some point, someone suggested that she start a podcast on remote work, which sparked her interest in exploring and sharing her knowledge in this area. To get her main remote work tips in one neat, freely available kit, download Lisette’s remote work super kit here. Unveiling the Challenges of Remote Work: Communication Overload, Bonding Struggles, and More In this podcast, Lisette discusses the most common challenges in remote work, which can be summarized as follows: Missing osmotic conversations: Remote workers often feel the absence of spontaneous, informal conversations that used to happen naturally in office settings. Information dissemination issues: There is a difficulty in effectively sharing and disseminating information as compared to traditional workplace setups. Meeting and communication overload: Remote work can lead to excessive meetings and communication, which can be overwhelming and hinder productivity. Blurred boundaries between work and personal life: Remote workers often struggle with maintaining a healthy work-life balance, as they tend to work at all times and from any location. Difficulties in bonding and closeness: Remote work can create a sense of detachment and lack of closeness among colleagues, leading to challenges in building strong relationships. Challenges with organizing work for introverts and extroverts: Remote work requires finding a balance between the needs of introverts and extroverts in terms of communication and collaboration styles. Need for inclusive work practices: There is a genuine need to develop work strategies that cater to the needs of both extroverts and introverts, fostering a productive and inclusive remote work environment. The Great Debate: Office or Remote? Lisette's Thoughts and Practical Advice Lisette shares her thoughts on the "go back to the office" versus "remote first" debate, offering insights and practical tips based on her experiences. She highlights virtual co-working as a potential solution to address the challenges faced in remote work. Lisette mentions Superkit as a handy resource for virtual co-working. She expresses confusion regarding the ongoing debate, pointing out that the past three years have demonstrated the viability and success of remote work. However, she acknowledges that certain company cultures and teams may thrive in an in-person environment, emphasizing that some individuals simply enjoy working together physically. Lisette discusses the importance of team building, noting that many companies are struggling in this aspect. She suggests creating agreements within teams and shares an example of a team member who organizes collaborative work sessions every Monday. Lisette emphasizes the need to consider the purpose of the office and recommends virtual co-working as a solution. She explains that virtual co-working involves opening a Zoom call and working together while discussing tasks, simulating the experience of sitting next to someone in an office. This approach has helped create a sense of teamwork and camaraderie. Lisette offers tips to make virtual co-working successful, such as trying different approaches based on individual preferences, being mindful of video fatigue, and establishing team-specific etiquette. Overall, Lisette's insights shed light on the complexities of the office versus remote work debate, advocating for a nuanced approach that considers company culture, team dynamics, and the potential benefits of virtual co-working. Remote Success Strategies: Lisette's Advice for Scrum Masters Lisette offers crucial advice to Scrum Masters, guiding them through the challenges of remote work. She highlights the usefulness of her SuperKit, a remote working kit available at collaborationsuperpowers.com/superkit. This kit equips Scrum Masters with essential tools like team agreements, user manuals, and meeting agreements to enhance collaboration in remote settings. Recognizing the importance of human connection, Lisette emphasizes that productivity cannot be solely measured by output. Scrum Masters should prioritize fostering a supportive and connected environment for their teams. They should encourage open communication and create opportunities for team members to express their needs and preferences to ensure a sustainable and productive work environment. Lisette encourages Scrum Masters to seize the opportunity to redesign work processes in the remote context. They should explore innovative ways to visualize and share work progress, as relying solely on text-based communication might not be sufficient. Creativity in visualizing work together can enhance clarity and collaboration. Lastly, Lisette reminds Scrum Masters of their influential role as leaders. They should model the behavior and practices they expect from their teams. By embracing and demonstrating effective remote work practices themselves, Scrum Masters can inspire their teams to follow suit and achieve success in the remote work landscape. Building Bridges, Not Barriers: Lisette's Insights about Conflict Resolution in Remote Work In this segment, Lisette addresses the topic of conflict in remote work environments, sharing personal struggles and offering advice. She acknowledges that she also faces challenges with conflict, expressing her inclination to avoid it. However, she emphasizes that sometimes it is necessary to confront conflicts rather than running away from them. It is crucial to create a safe space where conflicts can be addressed openly. In remote work, bringing up conflicts may seem more significant than intended due to the lack of face-to-face interaction. Lisette advises teams to establish a protocol for handling conflicts as part of their team agreement. One important tip she shares is to avoid engaging in conflicts over text-based communication. To navigate conflicts effectively, Lisette recommends seeking training, specifically mentioning Nonviolent Communication (NVC) as a valuable resource. She provides links to resources related to NVC and difficult conversation. Lisette encourages Scrum Masters to consider the needs of their team members and how they handle conflicts. Understanding individual communication styles, especially in written communication, can contribute to better conflict resolution within the team. Lisette’s resources for successful remote work Lisette shares some resources to help you succeed in a remote work environment.  The book Work Together Anywhere is one of the most important books on the topic of remote work The Remote Work Superkit, is a collection of tools that help remote team facilitation and team building The book A World Without Email by Cal Newport is an inspiring book on communication for the remote work environment.   About Lisette Sutherland Lisette is the author of the book on remote work titled: Work together anywhere. She is also a Keynote speaker, workshop facilitator and remote-working champion for individuals, teams & managers.  You can link with Lisette Sutherland on LinkedIn. 

Rayyan Karim: Key concepts to train Product Owners on, lessons for Scrum Masters Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Key concepts to train Product Owners on, lessons for Scrum Masters In this segment, Rayyan talks about how Product Owners (POs) need to learn how to form Objectives and Key Results (OKRs) and how he trained other POs in his team to create as-is and to-be customer journeys. By using product goals, empathy maps, and customer journeys, they were able to identify dysfunctions in their teams. Rayyan also mentions the Double Diamond method and how it helped them succeed. He also references the Team of Teams McChrystal as a resource for further learning. The Bad Product Owner: The Challenges of Being a PO Without Proper Training and Support In this segment, Rayyan talks about a common problem where a business analyst is suddenly made a Product Owner (PO) without any training or change in position. This leads to a lack of understanding of the backlog, customers, and detailed work required. Rayyan suggests that the system is responsible for such problems and offers tips to tackle them. He advises to drop everything and work with the new PO only, and suggests avoiding anti-patterns such as vague backlog items, bullet points, and lack of measurement of item value. He also recommends being ready for such situations and providing support at the right time. In this segment we refer to the Coach Your PO e-Course module that covers how to onboard a new PO.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Rayyan Karim Rayyan is and Agile Coach & Trainer and the founder of Design Your Future with presence in the UK and the UAE. Rayyan is known for supporting leading executives of FTSE100 and NASDAQ corporations to create transformational results quickly. You can link with Rayyan Karim on LinkedIn and connect with Rayyan Karim on Twitter.

Rayyan Karim: Measuring Success in Agile, Why Story Points Don't Always Tell the Full Agile Story Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Rayyan discusses two main categories for measuring performance in organizations: hard and fast business results and effectiveness. The first indicator for effectiveness is happy people who can be themselves, which Rayyan refers to as "Shiny Happy People." Rayyan suggests that instead of focusing on story points, teams should focus on cycle and lead time and examine the variation in the system to determine how to remove it. He recommends conducting team surveys or squad health checks over time and paying attention to how people talk at retrospectives. Additionally, Rayyan suggests setting up one-on-one meetings with team members to get a better understanding of how they are showing up for retrospectives. Featured Retrospective Format for the Week: The Squad Health Check retro benefits In this episode, Rayyan discusses his favorite agile retrospective format, which is the Squad Health Check. He mentions that while the Sailboat retro is the most commonly used, he prefers the Squad Health Check as it quickly gets everyone on the same page and can be used in larger teams and teams of teams. Rayyan notes that the Health Check is short, focused, and highly adaptable, and it gives a good understanding of where the teams are. He also gives tips to adapt it to the program or team you are working with and to remove the "neutral" option.   Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Rayyan Karim Rayyan is and Agile Coach & Trainer and the founder of Design Your Future with presence in the UK and the UAE. Rayyan is known for supporting leading executives of FTSE100 and NASDAQ corporations to create transformational results quickly. You can link with Rayyan Karim on LinkedIn and connect with Rayyan Karim on Twitter.

Rayyan Karim: Agile Transformation at scale, just-in-time training and other tips for success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Rayyan discusses his experience with implementing change in large-scale organizations. He shares the steps he learned from previous experiments in other parts of the organization. These steps include hands-on immersive sessions focused on real work, just-in-time training, and defining success with OKRs. The first step in the process is evaluating the flow of demand through the organization with a systems thinking mindset. Rayyan recommends training people in byte-sized bits at the time they need it, using design thinking, and taking an MVP first approach. To disseminate this knowledge throughout the organization, they put together a roadshow with 15-minute interactive byte-sized trainings for each of the topics. Rayyan emphasizes the importance of practicing explaining things until it comes out naturally and concisely, relating the learning to the environment, and focusing on interaction to enable people to learn on their own as a group.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Rayyan Karim Rayyan is and Agile Coach & Trainer and the founder of Design Your Future with presence in the UK and the UAE. Rayyan is known for supporting leading executives of FTSE100 and NASDAQ corporations to create transformational results quickly. You can link with Rayyan Karim on LinkedIn and connect with Rayyan Karim on Twitter.

Rayyan Karim: The importance of team design and backlog structure in an Agile adoption process Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Rayyan discusses their experience working with IBM at a Brazilian bank. The teams were facing serious problems with delivery, despite having agreed on a strategy. Rayyan discovered that the root of the problem was organizational design. Although the program consisted of 300 people, the teams were organized functionally, which was hindering their success. Rayyan emphasizes the importance of considering the team's design, the backlog design, and clear measurements of success when implementing Agile. They also stress the importance of addressing beliefs and providing an alternative identity for those who may not be sold on the ideas of agility.  Featured Book for the Week: "System of Profound Knowledge" on Deming’s work In this segment, Rayyan recommends the resource "System of Profound Knowledge" about Deming’s work to help in understanding the true intent and start of agility. The article explores adaptive systems and helps readers understand the change that is happening in the workplace, as well as what a system is and how leaders think. The article also explains the concept of "tamper."    [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Rayyan Karim Rayyan is and Agile Coach & Trainer and the founder of Design Your Future with presence in the UK and the UAE. Rayyan is known for supporting leading executives of FTSE100 and NASDAQ corporations to create transformational results quickly. You can link with Rayyan Karim on LinkedIn and connect with Rayyan Karim on Twitter.

Rayyan Karim: From Command and Control to Agile, a difficult transition for a delivery manager Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Rayyan shares his experience of working with a team at a consulting firm who were using a project management approach with a command and control style. Despite being able to deliver in just 10 days, there was a "delivery manager" who was hindering the team by trying to dictate their actions and decisions. Rayyan shares how he had to focus on "man-marking" the delivery manager and helping them understand the change of identity required in an Agile environment. Rayyan emphasizes the importance of training and not being afraid of disagreement when implementing Agile.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Rayyan Karim Rayyan is and Agile Coach & Trainer and the founder of Design Your Future with presence in the UK and the UAE. Rayyan is known for supporting leading executives of FTSE100 and NASDAQ corporations to create transformational results quickly. You can link with Rayyan Karim on LinkedIn and connect with Rayyan Karim on Twitter.

Manuele Piastra: Customer-Centric Product Ownership, and how it grows the product IQ of the Scrum team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Coaching the Uncoachable, Dealing with Difficult Product Owners In this segment, Manuele talks about the anti-pattern of a Product Owner (PO) with a product manager background. PO’s with this background tend to focus on managing the work and the team, assigning tasks themselves, and writing solution-centric stories. They provide little focus on the "why" and the vision, which deviates from the idea of working as a team and breaks team dynamics. Manuele suggests nurturing the relationship if the PO is open to learning and working with you, but redefining the coaching contract with the sponsors if the PO is a senior person who is used to telling others what to do. If you can't coach the PO, Manuele advises considering getting out of there. For ideas, tips, and models to use when coaching your Product Owner, check out our Coach Your PO e-course, now on its second version. The Bad Product Owner: Customer-Centric Product Ownership, and how it grows the product IQ of the team In this episode, Manuele talks about the impact a great Product Owner (PO) can have on a Scrum team. He explains that great POs start from the "why" and develop a compelling vision for the product. They find out who the customers and personas are and help team members get in touch directly with customers and stakeholders. This helps raise the product IQ of the team, making them more product savvy. Great POs allow team members to talk to customers and stakeholders to understand their needs better. Manuele suggests that POs should frame the problems clearly and not worry about how the team divides the work. When working with a great PO, it feels easy.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Manuele Piastra Manuele Piastra moved to London in 2014, which was a life-changing experience for him. He gained access to more sources of learning, worked in fast-paced companies with complex technology stacks and ambitious goals, and developed open-mindedness, patience, and autonomy. You can link with Manuele Piastra on LinkedIn and connect with Manuele Piastra on Twitter.

Manuele Piastra: The road to success for Scrum Masters includes defining success with your Agile team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Manuele shares his perspective on making oneself redundant as an Agile coach or Scrum Master. He disagrees with the idea of completely making oneself redundant, just like a winning coach in football is not fired. Instead, he suggests creating a maturity assessment for the team and involving them in defining success criteria. He emphasizes the importance of not having creating a dependency on the Scrum Master and encourages the team to ask for help in areas they need it. Additionally, he recommends experimenting with different ways to measure success and finding other Scrum Masters to share learning and get feedback. Featured Retrospective Format for the Week: The Appreciation Retrospective In this episode, Manuele states that the favorite format depends on various factors, such as the team's mood and recent events. He expresses a dislike for the overly simplistic "what is good? What was bad?" retrospectives, which can feel like a checkbox exercise. Instead, Manuele prefers to vary the format and sometimes run an appreciation retrospective, where only positives are discussed. Manuele believes it's important to regularly remind the team of their strengths and focus on improvement while also acknowledging their successes.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Manuele Piastra Manuele Piastra moved to London in 2014, which was a life-changing experience for him. He gained access to more sources of learning, worked in fast-paced companies with complex technology stacks and ambitious goals, and developed open-mindedness, patience, and autonomy. You can link with Manuele Piastra on LinkedIn and connect with Manuele Piastra on Twitter.

Manuele Piastra: Measuring Progress in Agile Transformation Using a Maturity Tracker Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Manuele talks about his experience as an external change agent in an organization. He shares some tips on how to start off an engagement the right way. First, he suggests having a conversation with the sponsor to evaluate the assignment. Next, he advises defining what is expected from the team, sponsors, and yourself. He emphasizes the importance of having the sponsor introduce you to the team and doing a boot camp with them. During the boot camp, he tells the team that he's not there to do their job. He recommends measuring progress by using a tool to track the team's movement towards agility, such as the Agile Reloaded Maturity Tracker. This helps identify pain points and what needs to change with the help of the coach. Finally, he advises having success criteria and looping and repeating the process.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Manuele Piastra Manuele Piastra moved to London in 2014, which was a life-changing experience for him. He gained access to more sources of learning, worked in fast-paced companies with complex technology stacks and ambitious goals, and developed open-mindedness, patience, and autonomy. You can link with Manuele Piastra on LinkedIn and connect with Manuele Piastra on Twitter.

Manuele Piastra: Challenging the Team, The Scrum Master's Role as a Change Agent Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Manuele discusses the role of the Scrum Master and the importance of being a leader rather than just a servant. He identifies several anti-patterns that can arise when a Scrum Master is seen as a personal assistant or secretary, such as being asked to write stories, move stories on the board, or run meetings for the team. Manuele emphasizes that the Scrum Master is a part of the team and their behavior can have a significant impact on the team's performance. He also discusses the importance of challenging the team and avoiding the temptation to please team members instead of helping them. Manuele recommends reflecting on whether your actions align with your role as a change agent and asks "What would be the reason for you not to do what you are asking me to do?" as a way to encourage the team to think critically about their approach. Finally, Manuele provides tips for how Scrum Masters and Agile Coaches can work together to drive improvement and disrupt the status quo.  Featured Book of the Week: Drive: The Surprising Truth About What Motivates Us by Daniel Pink In this segment, Manuele recommends the book Drive: The Surprising Truth About What Motivates Us by Daniel Pink, which he found himself referring to in many situations. He mentions using the book's three key motivator factors when designing a workshop or considering what a team might be lacking. Manuele points out that OKRs follow two aspects of the Drive model, Purpose and Autonomy, and suggests that the Drive model is also useful for coaching Product Owners. Although Manuele read the book many years ago, he still finds it relevant and valuable.    [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Manuele Piastra Manuele Piastra moved to London in 2014, which was a life-changing experience for him. He gained access to more sources of learning, worked in fast-paced companies with complex technology stacks and ambitious goals, and developed open-mindedness, patience, and autonomy. You can link with Manuele Piastra on LinkedIn and connect with Manuele Piastra on Twitter.

Manuele Piastra: Fighting Against Your Team, The Danger of Blindly Implementing Scrum Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Manuele discusses his experience working with a mobile team in a scrum environment. He points out that while scrum is a great methodology because it provides structure, teams may sometimes just go through the motions. As time goes by, teams may begin to drop aspects of scrum, leading to the loss of the entire process. Manuele identifies two ANTI-PATTERNS in which the leadership hires a scrum master without explaining the importance of Agile or Scrum to the team, and in which scrum or agile are superimposed on something else without that thing going away. Manuele failed to recognize the context of the team and was given specific goals to put the team on the path of scrum, leading to a fight between him and the team. He offers some tips for addressing this situation, including stopping the show and having an honest conversation with the team and stakeholders. Finally, he suggests doing personal reflection to determine if you are the right fit for the team.    [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Manuele Piastra Manuele Piastra moved to London in 2014, which was a life-changing experience for him. He gained access to more sources of learning, worked in fast-paced companies with complex technology stacks and ambitious goals, and developed open-mindedness, patience, and autonomy. You can link with Manuele Piastra on LinkedIn and connect with Manuele Piastra on Twitter.

Cynthia Kracmer: The Visionary Product Owner, learning how to keep the vision alive through coherent decision making Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Visionary Product Ownership: How to stay disciplined in your decisions In this episode, Cynthia talks about an example of a great PO who was an expert in life sciences with over 20 years of experience. The PO was open-minded and willing to be challenged, listened well to the team, and collaborated effectively with the Scrum Master. They had a clear vision for their product/service and made disciplined decisions that aligned with that vision. The PO was proactive about sharing information and communicating risks to the clients/customers. Cynthia suggests that a great PO should share information beyond the team and keep them inspired. The Bad Product Owner: The Role of Scrum Master in Helping Product Owners Succeed In this episode, we learn about a PO that lacked the necessary skills and was not assertive, which affected their ability to lead and communicate effectively with clients. We also learn about the Scrum Master’s role in that PO’s poor performance, as the Scrum Master took up too much space, leaving the PO without the necessary influence. Cynthia suggest that when a new person is assigned to the PO role, they should be trained and given a clear understanding of their responsibilities. She also recommends having the new PO shadowing another PO to learn. Scrum Masters should also offer help and support (See our Coaching Your PO e-course for tips and models you can use when helping your PO). Finally, Cynthia advises paying attention to what POs expect from the Scrum master and making sure that these expectations align with the PO's task list.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Cynthia Kracmer Cynthia Kracmer is a Business Transformation & Human Capital Managing Consultant passionate about creating innovative, stimulating and ‘healthy’ organizations for people. She is Agile agnostic, and has worked as a Scrum master, agile coach and agile transformation lead in the Life Sciences area. She loves singing, traveling (she's been to 63 countries), cycling and running.  

Cynthia Kracmer: When is a Scrum Master No Longer Needed? Tips for Measuring Agile Team Self-Sufficiency Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Cynthia discusses the need to assess whether a Scrum Master is still necessary for a team that has become self-sufficient. She discusses several contributing factors to determine if a team is ready to work without a Scrum Master, such as clarity of purpose and roles, the ability to articulate value delivered to clients, readiness to address risks, and the team's commitment to reflection and learning. The importance of observing team behavior and identifying patterns of self-sufficiency is emphasized. The episode also provides tips to identify if the team is ready, such as observing how team members act during meetings and if everyone is part of the conversation. Featured Retrospective Format for the Week: Being mindful of people, a key skill for Scrum Masters facilitating Agile Retrospectives In this segment, Cynthia emphasizes the importance of starting by recognizing people and their contributions to the team. Ice breakers can be especially useful for new teams. The retrospective should include a gratefulness theme, a discussion on what is working well, what is not working, and what actions the team will take moving forward. Cynthia suggests making the retrospective a ritual and helping team members disconnect from other priorities and their busy schedules.   As a scrum master, it's important to show there is a process with several questions planned for the session, while also keeping track of time to ensure the retro finishes on time. It's crucial to create a psychologically safe space and be mindful of what topics are appropriate to discuss with the team.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Cynthia Kracmer Cynthia Kracmer is a Business Transformation & Human Capital Managing Consultant passionate about creating innovative, stimulating and ‘healthy’ organizations for people. She is Agile agnostic, and has worked as a Scrum master, agile coach and agile transformation lead in the Life Sciences area. She loves singing, traveling (she's been to 63 countries), cycling and running.

Cynthia Kracmer: Early Adopters and Change Champions: Identifying Key Players for Agile Transformation Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Cynthia emphasizes that her work is about change and coaching teams. When trying to change people, she warns that it is important to be careful and to tell a relevant story that answers the question of "what's in it for me?" She shares a story that highlights the need to consider different approaches for different contexts, and she advises paying attention to early adopters and change champions while avoiding the anti-pattern of not invented here syndrome (NIH). Instead, one should make the change “native” by finding someone who is already convinced on Agile adoption to help with the change by explaining why they think Agile is important for them. Cynthia also reminds us that change takes time, and there is a cost to change in terms of time. Therefore, department leads need to be aware of that cost. She advises listening to those who ask a lot of questions since they might become the best change supporters. She recommends the Dragon Dreaming methodology as a resource. Finally, she suggests learning from the people who resist change by listening to what they say and ask about. [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Cynthia Kracmer Cynthia Kracmer is a Business Transformation & Human Capital Managing Consultant passionate about creating innovative, stimulating and ‘healthy’ organizations for people. She is Agile agnostic, and has worked as a Scrum master, agile coach and agile transformation lead in the Life Sciences area. She loves singing, traveling (she's been to 63 countries), cycling and running.

Cynthia Kracmer: Lessons learned from a team of Agile Coaches that failed to work as a team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Cynthia shares her experience as part of an agile center of excellence. The team was responsible for deploying agile coaches to help different functions achieve their objectives. However, the Agile Coaching team faced challenges in aligning and organizing themselves as everyone was convinced their way was the better way. The team had a young Scrum Master, but had high expectations and did not support that junior Scrum Master. Unfortunately, the Scrum Master failed and left the company, and the team missed an opportunity to help that Scrum Master improve, and improve themselves as a team. Cynthia reflects on the importance of humility as a value of Agile and emphasizes the need to be open-minded and accept different ways of working. She also discusses the importance of leading by example when inspiring people through Agile principles. Additionally, they note that not all tools resonate with all team members, and it's okay to have different preferences. Cynthia emphasizes the importance of accepting ideas from others and being receptive to help, even from juniors. This episode highlights the need for a collaborative and open-minded approach to Agile and the importance of valuing and supporting all team members, regardless of seniority or experience. Featured Book of the Week: Design Sprint, by Banfield et al. In this segment, Cynthia recommended the book "Design Sprint: A Practical Guidebook for Building Great Digital Products" by Banfield et al. which helped her see that the creative process can be structured to increase creativity and help teams make decisions. Cynthia initially believed that creative work had no structure, but the book helped her understand the connection between creativity and structure. She highlighted the importance of using structure to help teams generate ideas, make decisions, and ultimately be more creative. Overall, the book provided valuable insights into how to approach creative work in a more structured way to achieve better results.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Cynthia Kracmer Cynthia Kracmer is a Business Transformation & Human Capital Managing Consultant passionate about creating innovative, stimulating and ‘healthy’ organizations for people. She is Agile agnostic, and has worked as a Scrum master, agile coach and agile transformation lead in the Life Sciences area. She loves singing, traveling (she's been to 63 countries), cycling and running.

Cynthia Kracmer: The need for Scrum Masters to adapt to the reality they meet, and not force Scrum on Agile teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Cynthia shared her experience as a training lead for an insurance company. When she started, she quickly realized that the team was not ready and that there were people with different levels of knowledge. The team was struggling with late deliveries and a lack of communication between the Product Owner and the developer. Cynthia recognized that the team needed a Scrum Master, and she reached out to the Product Owner to suggest this. Cynthia also emphasized the importance of identifying client needs and suggesting what might be missing. She believes that in large organizations, it's often best to jump in and help, remain open-minded, explore other frameworks, and focus on what is valuable for the company and the team. Cynthia also discussed the importance of recognizing that every team and every client is different. She suggested looking beyond Agile and exploring other methods that might be interesting. Cynthia's tips for success include understanding client needs, being open-minded, and exploring other frameworks. She emphasized the importance of focusing on value and finding what works best for each unique situation. Cynthia's story highlights the need for effective communication, collaboration, and adaptability to ensure the success of a project. [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Cynthia Kracmer Cynthia Kracmer is a Business Transformation & Human Capital Managing Consultant passionate about creating innovative, stimulating and ‘healthy’ organizations for people. She is Agile agnostic, and has worked as a Scrum master, agile coach and agile transformation lead in the Life Sciences area. She loves singing, traveling (she's been to 63 countries), cycling and running.  

Johannes Lindman: Owning the Business, and being ambitious, key skills for great Product Owners Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Power of Ambition in a Great Product Owner According to Johannes, a great Product Owner is someone who is ambitious on the business side, knows what they want, and is able to make decisions, and are given the mandate to do so. They show up to team stand-ups, have skills in the business, and are goal-oriented. We also discuss why it is so important for the team to have a great Product Owner as it's a set of skills they rarely can master themselves. Johannes also shares a story about a Product Owner who was annoyed that she didn't get what she wanted, but was able to be assertive and communicate her priorities effectively. The Bad Product Owner: Overcoming The Proxy PO Anti-Pattern In this segment, Johannes the PO anti-pattern that occurs when someone is put in the wrong position. The problem is not the person, but rather the fact that they might not understand critical aspects of the job. One such anti-pattern is having a proxy PO. To resolve this, Johannes advises supporting the product owner and giving them the basics. Scrum Masters should work to find the actual business owners and bring them into contact with the team and the proxy PO. It's important to be careful and aware of expectations and not to step on people's toes.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Johannes Lindman Despite many years of experience Johannes still learns new things every day in order to stay relevant. This aligns with his curiosity on life and people.  You can link with Johannes Lindman on LinkedIn.

Johannes Lindman: Success Metrics for Scrum Masters. Monitoring Flow, Happiness, and Health Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Johannes believes that a Scrum Master is successful when they can leave a team and feel confident that the team is on a good trajectory. One of the best indicators of this is when the team wants to try alternating the Scrum Master role among themselves. Johannes emphasizes the importance of investing a lot of time in teaching and mentoring the team at the beginning. He also likes to track metrics such as team happiness and health, lead time, cycle time, and the number of dependencies and the size of tasks. He recommends using the team health check exercise to assess team health. Featured Retrospective Format for the Week: Learning Matrix (with Kudos session) In this segment, Johannes talks about his favorite Agile retrospective format, the Learning Matrix. He emphasizes the importance of starting with a Kudos session, which involves sharing kind thoughts about the other people in the team. Johannes believes that this opens up more creativity and positivity in the session, and it's the key to the success of the format. By starting from a good point in the session with the Kudos session, the team can feel more motivated and energized to tackle the issues at hand. Johannes also recommends using Kudos to boost creativity when the team is feeling stuck. Overall, the Learning Matrix with the Kudos section is an effective way to facilitate retrospectives and create a positive team dynamic. [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Johannes Lindman Despite many years of experience Johannes still learns new things every day in order to stay relevant. This aligns with his curiosity on life and people.  You can link with Johannes Lindman on LinkedIn.

Johannes Lindman: Introducing Mob Programming, and how to overcome resistance to new ways of working in Agile teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   In this episode, Johannes talks about how he introduced mob programming to his teams as a new way of working and sharing competencies. One of the teams team tried it for a few minutes and gave up. Surprisingly, another team started at 9am and continued throughout the day, and eventually noted it was too draining. Johannes suggests limiting the time for mob programming and being adaptable in trying different tools. He also warns against falling in love with one tool and introduces the concepts of Shu-Ha-Ri and NoEstimates. Johannes emphasizes the importance of measuring progress and visualizing metrics to ensure that teams are driving towards their goals. Ultimately, Johannes achieved his goals with this new way of working, even with some resistant individuals who initially said "no" to the idea.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Johannes Lindman Despite many years of experience Johannes still learns new things every day in order to stay relevant. This aligns with his curiosity on life and people.  You can link with Johannes Lindman on LinkedIn

Johannes Lindman: Lessons in Communication and Trust for Scrum Masters, helping teams overcome adversity Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Johannes Lindman shares a story about a small team he worked with for a few months leading up to a major release. The team was focused on delivery and even had checklists to ensure that they were well-prepared. However, they encountered a problem that they had not anticipated and had to stop and acknowledge their failure. The team was surprised because they believed they had prepared well and were not sure how they missed the issue. The team started to point fingers and look at one person who did not talk much. They realized that they were not talking about the problems they were afraid of and needed to be super honest with each other. Johannes notes that the team trusted each other as individuals, but they did not pick up on each other's signs. In the end, the team learned the importance of communication, honesty, and trust. They realized that they needed to work on their communication skills and ensure that everyone felt comfortable speaking up when there was an issue. Featured Book of the Week: Extreme Programming Explained by Kent Beck In this segment, Johannes shares the impact that the book "Extreme Programming Explained" by Kent Beck had on his career. Johannes explains that the book helped him in many ways, and he found so many valuable ideas in it. He recalls the mantra  "make it work, make it right, make it fast," which he believes summarizes the essence of the book's philosophy. He credits the book with helping him to become a better developer and to embrace a growth mindset.  [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Johannes Lindman Despite many years of experience Johannes still learns new things every day in order to stay relevant. This aligns with his curiosity on life and people.  You can link with Johannes Lindman on LinkedIn.

Johannes Lindman: Failing Safely, Tips for Successfully Implementing Extreme Programming in a Team Environment Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this podcast episode, Johannes shares his experience with extreme programming and test-driven development. Johannes recounts his experience working with a team where he assumed a lot of things about their needs and desires. He quickly realized that his eagerness to bring his own value to the table was getting in the way of the team's success. Johannes learned that it is essential to listen and watch the team and to ensure that they are asking for help rather than assuming that he knew what they needed. He advises that it is essential to slow down, be humble, and not be pushy. Johannes also shares several tips for helping teams to fail safely, turning up the volume on transparency, and showing small failures. He notes that it is important to reflect on what is happening and to determine if the possible failure is catastrophic or not. If it is not catastrophic, then it is best to let it go and be patient for the right moment.  [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company. About Johannes Lindman Despite many years of experience Johannes still learns new things every day in order to stay relevant. This aligns with his curiosity on life and people.  You can link with Johannes Lindman on LinkedIn.

Harri Tunturivuori: Communicating the Product Vision, A Key Skill for Scrum Product Owners Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Communicating the Product Vision, A Key Skill for PO’s According to Harri, the best Product Owners have a clear and compelling vision for the product, and they are able to communicate this vision effectively to the team. They are also collaborative and include the team in decision making, and are not afraid to talk to customers and stakeholders to get their input. In addition, they are able to give a lot of feedback to the team and use personas to communicate the ultimate user and customer for the product. Finally, they communicate the roadmap to the team so that everyone is on the same page. All of these skills combine to create a strong, effective Product Owner who can help the team deliver a successful product. We provide, FREE, an e-course that can help you facilitate a Vision workshop with your PO. You can our Create A Compelling Product Vision e-course here..  The Bad Product Owner: From Task Managers to Product Owners, Breaking the Anti-pattern In the episode, Harri discussed the anti-pattern of Product Owners who act more as task managers rather than empowered decision-makers. When POs become overly focused on task lists and assigning work to team members, they lose sight of the bigger picture and fail to understand the product as a whole. In many cases, the actual PO is someone else, leaving the task manager PO without the necessary knowledge to answer questions from the team. This lack of empowerment and understanding causes agility to disappear and ultimately hinders the progress of the product. To avoid this anti-pattern, Harri emphasizes the importance of empowering POs and ensuring they are motivated to push the product forward.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Harri Tunturivuori Harri is an experienced leader, Scrum Master, and Agile Coach who was introduced to the world of agile software development in 2010. Since then, Harri has had the pleasure of leading great agile teams in various forms. Harri enjoys working in a fun environment where there is room for innovation, and Harri is driven by the challenge of growing a group of good people into a great team. You can link with Harri Tunturivuori on LinkedIn.

Harri Tunturivuori: Success is Fostering a Culture of Continuous Improvement as a Scrum Master Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In the episode with Harri we learn that success is all about helping the team to deliver a high-quality product and fostering a culture of continuous improvement. To achieve this, he believes that investing in psychological safety and leading by example are critical. Additionally, ensuring that team members feel heard, investing in soft skills, and promoting a sense of belonging are all key factors. Harri recommends using journey lines and other techniques to help team members know more about each other, particularly when the team is distributed, which can make it harder to achieve these goals. Featured Retrospective Format for the Week: Lean Coffee In this segment, Harri shared their favorite retrospective format, which is Lean Coffee. Harri highlights the importance of having multiple retrospective formats to adapt to different team situations and keep things fresh. The guest personally enjoyed Lean Coffee for its conversational focus, allowing for in-depth discussions on topics compared to other formats.    [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Harri Tunturivuori Harri is an experienced leader, Scrum Master, and Agile Coach who was introduced to the world of agile software development in 2010. Since then, Harri has had the pleasure of leading great agile teams in various forms. Harri enjoys working in a fun environment where there is room for innovation, and Harri is driven by the challenge of growing a group of good people into a great team. You can link with Harri Tunturivuori on LinkedIn. 

Harri Tunturivuori: How To Help Your Team Embrace Scrum Values and Principles Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Harri shares his experience as a Scrum Master who was hired to work with a team that had tried to implement Scrum before his arrival. He discovered that although the team had changed roles and adopted some practices from Scrum, they were not following the values and principles. The Product Owners were command and control oriented, and the team members were not engaged in the work. Harri took a step back, talked to all team members 1-on-1 and as a team, and communicated with the rest of the organization about Scrum to explain the contract with the Scrum team. He was able to get buy-in from around the organization by creating a shared image of what Scrum is and showing what's in it for the rest of the organization. Harri shares three tips for change leadership in this situation: first, educate the team on Scrum and the practices; second, communicate with the rest of the organization about Scrum to get buy-in; and third, hold a retrospective regularly. He emphasizes the importance of holding retrospectives to create a continuous improvement culture, and the need to get support from the manager to implement Scrum effectively. This episode is a great resource for anyone who is struggling to implement Scrum effectively in their organization and wants to learn more about change leadership. [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Harri Tunturivuori Harri is an experienced leader, Scrum Master, and Agile Coach who was introduced to the world of agile software development in 2010. Since then, Harri has had the pleasure of leading great agile teams in various forms. Harri enjoys working in a fun environment where there is room for innovation, and Harri is driven by the challenge of growing a group of good people into a great team. You can link with Harri Tunturivuori on LinkedIn. 

Harri Tunturivuori: When Suggestions Sound Like Orders, The Cost of Micro-Management in Agile Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Harri recounts a challenging experience he had while working with a team that had a new manager. The manager was promoted from within the team and was a high-performing team member, but lacked good leadership skills. He couldn't let go of the technical skills and ended up micro-managing the team.  The manager would step in and give suggestions to the team members, but it came out as an order. He even wrote the solution in the user stories, which resulted in the team disengaging because the manager was bossing them.  Some team members quit their jobs, and others became demotivated. Harri felt helpless in the situation and eventually came up with tips to deal with it, including having a conversation with the manager, preparing for the conversation, and being understanding. The team's feedback was collected, and facts were presented to the manager on how this behavior was affecting the team.  This episode is a must-listen for anyone dealing with anti-patterns in their team dynamics. Featured Book of the Week: Scrum Mastery by Geoff Watts Harri's most influential book is Scrum Mastery by Geoff Watts, who has been a past guest on the podcast. The book offers many practical tips and advice for Scrum Masters, emphasizing the importance of being a servant leader. Harri found the book funny, which made it a pleasant read. He appreciated the tips provided in the book, which can help Scrum Masters go from being good to great. Geoff Watts is a well-known author in the field of Scrum and agile software development, and his book has been highly recommended by professionals in the industry. If you are a Scrum Master looking for practical advice to improve your leadership skills, Scrum Mastery is definitely worth checking out.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Harri Tunturivuori Harri is an experienced leader, Scrum Master, and Agile Coach who was introduced to the world of agile software development in 2010. Since then, Harri has had the pleasure of leading great agile teams in various forms. Harri enjoys working in a fun environment where there is room for innovation, and Harri is driven by the challenge of growing a group of good people into a great team. You can link with Harri Tunturivuori on LinkedIn. 

Harri Tunturivuori: Helping Product Owners, and navigating conflicting priorities as a Scrum Master: A case study Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Harri discusses a challenging situation he faced while working as a Scrum Master on a product that had three internal customers in different countries with different needs. The biggest problem was getting an ordered backlog, which was difficult because they did not have a product owner. Instead, they agreed on a committee of product owners consisting of one representative from each country. However, it was difficult to get agreements on what was most important, so Harri ended up making the decision of what the team should work on. To shield the team from the confusion with the product owners, Harri only relayed the technical details to them. The team was happy with the work, but unfortunately, when they presented the product to stakeholders, it did not meet their expectations. Harri's personal failure as a Scrum Master in this situation was that he did not engage with customers and stakeholders enough. He emphasizes the importance of having a single product owner and engaging with customers and stakeholders to avoid similar issues. Harri also mentions that he loved the product, which made it easier to work with the team, but he should have focused more on meeting the stakeholders' expectations. This episode serves as a great lesson for other Scrum Masters and product owners who may be struggling with similar situations, and Harri's tips on engaging with stakeholders and having a single product owner can help them avoid similar failures. [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Harri Tunturivuori Harri is an experienced leader, Scrum Master, and Agile Coach who was introduced to the world of agile software development in 2010. Since then, Harri has had the pleasure of leading great agile teams in various forms. Harri enjoys working in a fun environment where there is room for innovation, and Harri is driven by the challenge of growing a group of good people into a great team. You can link with Harri Tunturivuori on LinkedIn. 

BONUS: Helping Scrum Masters build empathy towards team members with J.B. Rainsberger Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   About J.B. Rainsberger JB is a seasoned software developer, consultant, and trainer based in Canada, known for his expertise in Test-Driven Development (TDD). With his extensive knowledge and experience in the field, he authored the acclaimed course "The World’s Best Intro to TDD" and actively contributes to the community through his blog "The Code Whisperer." JB is a sought-after speaker and has been invited to present at numerous events worldwide. In addition to his passion for software development, he is also a skilled Bowling player. JB's diverse set of skills and experiences help him inspire and empower fellow developers through his work. You can link with J.B. Rainsberger on LinkedIn, visit his home on the net at JBrains.ca, and even ask him questions at ask.JBrains.ca.  If you want to know more about his offer, and get support from JB, you can visit experience.JBrains.ca.

Daniel Westermayr: Trusting Your Team, The Foundation of Great Product Ownership Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Trusting Your Team, The Foundation of Great Product Ownership In this segment, Daniel discusses the importance of the "leap of faith" that great POs take by letting go of control and trusting their team to deliver. By believing in their team, great POs are able to motivate and focus their team's efforts. Daniel also mentions the NoEstimates movement and the idea that a forecast is a range rather than a single number. Great POs do not second guess their team or the data, and are willing to accept the team's delivery even if they don't fully understand it. The Bad Product Owner: How to Help Your Product Owner Succeed by Saying “No” When Necessary In this segment, Daniel discusses the tendency Product Owners have to say "yes" to everything in order to appease or please others, even if it means not properly prioritizing tasks. Daniel emphasizes the importance of understanding the PO's perspective and using forecasting to help the PO say "no" when necessary. He also highlights the crucial role of Scrum Masters in helping the PO prioritize and say "no." The ability for organizations to hear and accept "no" is also a key factor in mitigating this anti-pattern. Daniel encourages POs to say "no" when necessary and reassures them that it is possible to change their mind later.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Daniel Westermayr Daniel is a Kanban Trainer with a knack for all things Lean and Theory of Constraints. He wants to help teams achieve and measure their continuous improvements. You can link with Daniel Westermayr on LinkedIn. 

Daniel Westermayr: Connecting data with emotions, the key to triggering change Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Daniel emphasizes the importance of understanding the success of a system and how it is constrained by the way it has been set up. He explains that the ultimate goal of Scrum is the success of the product or organization, and that the key to successful Scrum is to look at the success of the system. We also discuss how the process and system of software development, broadly, has not yet been fully understood by the very software industry and community. Featured Retrospective Format for the Week: Connecting data with emotions, the key to triggering change In this segment, Daniel focuses on the importance of connecting data with emotions in retrospectives. Daniel shares his preference for retrospectives that collect data with the emotions of people. He emphasizes that not everyone sees the same thing in the same data or events and that different perspectives can help understand positive things. Emotions are a driving force for change among the people we work with, and understanding them can help drive change management efforts. Daniel mentions the Timeline retrospective and the importance of using emotional intelligence to improve teamwork and product development.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Daniel Westermayr Daniel is a Kanban Trainer with a knack for all things Lean and Theory of Constraints. He wants to help teams achieve and measure their continuous improvements. You can link with Daniel Westermayr on LinkedIn. 

Daniel Westermayr: Moving Beyond Roadmaps, and Using Data to Drive Decision Making for Agile Product Development Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Daniel emphasizes the importance of collecting data from day one in product development. He discusses how data can help assess the capability of the system in place and create forecasts to assess delivery dates. He mentions the NoEstimates movement and suggests counting the product backlog items that can be finalized in one sprint as a useful metric. Daniel also provides tips for helping teams accept the data, and continuously updating forecasts. He emphasizes the need to work in hypotheses rather than requirements, as it allows for acceptance that they may be wrong. Finally, he notes that data gives us information on how to act and change over time.   [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Daniel Westermayr Daniel is a Kanban Trainer with a knack for all things Lean and Theory of Constraints. He wants to help teams achieve and measure their continuous improvements. You can link with Daniel Westermayr on LinkedIn. 

Daniel Westermayr: Group Mentality vs. Creating Real Agile Product Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Daniel discusses the overuse of the word "team" and the importance of true teams in product development. He highlights the need for preconditions for a team, and notes that sometimes teams don't even have a shared goal. Daniel also warns against the "it's done, just needs to be tested" anti-pattern and explains how it can lead to problems with team collaboration. We discuss the use of Causal Loop Diagram to find hypotheses, and mention a talk by Jeff Patton on the client-vendor anti-pattern. Finally, Daniel emphasizes the need to remove the notion that one party needs to own the game in the client-vendor relationship. Featured Book of the Week: Thinking, Fast and Slow by Daniel Kahneman In this segment, Daniel Westermayr discusses the importance of data-driven decision making in product development. He references the book "Thinking, Fast and Slow" by Daniel Kahneman, which highlights the biases and faulty intuitions that can arise in decision making. Daniel emphasizes the need to use data to inform decisions and cites the book "Out of the Crisis" by W. Edwards Deming as an important resource. He also provides a link to a talk by Russell Ackoff about Deming's approach.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Daniel Westermayr Daniel is a Kanban Trainer with a knack for all things Lean and Theory of Constraints. He wants to help teams achieve and measure their continuous improvements. You can link with Daniel Westermayr on LinkedIn. 

Daniel Westermayr: The problem with cluttered backlogs and how to declutter them, coaching Product Owners Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Daniel Westermayr discusses his belief in the importance of the Scrum Master role in helping companies achieve their product goals. He shares his experience of encountering a cluttered backlog with items that were years old and how he cleaned it up, only to face complaints from someone in support. Daniel emphasizes the need for Scrum Masters to clarify why a large backlog is a problem, and why the company wants to keep all items. He also advises that Scrum Masters should understand what they stand for and constantly question why certain practices are being implemented. Finally, he suggests that, in order to avoid fears of losing important information, the older requirements can be stored in a safe location. Daniel also mentions an article on how to declutter product backlogs.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Daniel Westermayr Daniel is a Kanban Trainer with a knack for all things Lean and Theory of Constraints. He wants to help teams achieve and measure their continuous improvements. You can link with Daniel Westermayr on LinkedIn. 

Oguz Ozyurt: The Power of Partnership between Product Owner and Scrum Master in support of the Agile Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Power of Partnership between PO and SM in support of the Agile Team In this segment, we discuss the need to focus on, and develop a great partnership between a Product Owner (PO) and Scrum Master (SM). Oz shares the example of such a partnership, where the conversation between PO and SM focused on the value that the team can deliver. The PO was new to Agile but had an open mind and was an expert in the product domain. The PO was a natural leader and encouraged the team to pull stories from the backlog. He also asked the team to bring their perspective into the prioritization of the backlog. The PO acknowledged the team at every opportunity and brought an appreciation culture into the team. Oz highlights the importance of having a great partnership between the PO and SM, which is the main requirement for a successful Agile team. The Bad Product Owner: The Importance of Empathy in Product Owner-Scrum Master Relationships In this segment, Oz discusses the challenges of working with a product owner who lacks a product mindset and is more focused on tasks than the product vision. This can lead to them "making up" work and not prioritizing tasks effectively. Oz suggested a few tips for dealing with bad POs. First, he recommended asking about prioritization and trying to understand the PO's background. He also advised having a 1-on-1 coaching session with the PO to help them develop a better understanding of their role and how to prioritize tasks effectively. Additionally, Oz emphasized the importance of focusing on empathy between the PO and the team. By fostering a positive relationship and working collaboratively, the PO and team can work together to ensure that the product is delivered effectively and meets the needs of stakeholders. Overall, Oz's advice for dealing with this type of POs is to approach the situation with understanding and empathy, while also providing coaching and support to help the PO develop a product mindset and prioritize tasks effectively. [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Oguz Ozyurt Oz came from a technical background, and has worked across multiple industries, applying agile practices toward the technical and non-technical areas. He is passionate about agile, he has leveraged his passion for delivery value and agile practices by coaching, teaching, mentoring many teams to transform from traditional software development life cycle to Agile principles and practices. You can link with Oguz Ozyurt on LinkedIn.

Oguz Ozyurt: Checklists, and an accountability partner, the Scrum Masters’ best friends Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Oz emphasizes the importance of having a list of topics to review regularly in a self-assessment moment. He includes assessing whether the team is delivering what they committed to, taking advantage of Agile practices, and working on continuous improvement items. He notes that his list of topics consists of four dimensions, including the Value dimension which focuses on the value of the Scrum Master, and the Happiness dimension which assesses whether people around him are happy. In this segment, we also discuss the importance of having an accountability partner as a helpful tool for achieving success as a Scrum Master. Featured Retrospective Format for the Week: Conversation Café, helping everyone to be heard In this segment, Oz shares his favorite Agile retrospective toolbox: liberating structures. He explains that he likes to focus on the process and facilitation, leaving the content for the team to decide. Oz mentions a specific format called Conversation Cafe, which he likes to use. The Conversation Cafe format helps to promote active listening and allows everyone to be heard. Oz emphasizes the importance of focusing on the process of the retrospective, rather than the content. By creating a safe and structured environment, everyone can share their thoughts and opinions without fear of judgment or retribution. Using the Conversation Cafe format, the team can have a productive and meaningful conversation about the sprint, identifying areas for improvement and celebrating successes. Oz believes that by focusing on the process and creating a safe space, the team can achieve better outcomes and improve continuously. About Oguz Ozyurt Oz came from a technical background, and has worked across multiple industries, applying agile practices toward the technical and non-technical areas. He is passionate about agile, he has leveraged his passion for delivery value and agile practices by coaching, teaching, mentoring many teams to transform from traditional software development life cycle to Agile principles and practices. You can link with Oguz Ozyurt on LinkedIn.

Oguz Ozyurt: Liberating Structures and Wise Crowds, Strategies for Facilitating Effective PI Planning in Agile Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Oz discusses the challenges of leading change and shares some tips for Scrum Masters to enable effective planning and team participation. Oz describes a scenario where the team was struggling to commit to the goals of the next PI and how it was discovered that the teams were not self-organizing and did not understand the "why" behind their work. The planning process was already defined before the teams came into the PI planning session, which was an anti-pattern of using agile terms but applying waterfall practices. Oz suggests that effective facilitation is critical for Scrum Masters and advises creating a planning process that involves the team in defining the plan. Oz also recommends observing the meeting first to understand what the team is trying to accomplish and encourages enabling the team to speak up. Oz shares some links to resources that can be useful in planning and facilitating team participation, such as the wise crowds liberating structure. Additionally, Oz suggests using break out rooms to help the team talk about goals/user stories in private and to find problems in the plan using the 1-2-4-all Liberating Structure. About Oguz Ozyurt Oz came from a technical background, and has worked across multiple industries, applying agile practices toward the technical and non-technical areas. He is passionate about agile, he has leveraged his passion for delivery value and agile practices by coaching, teaching, mentoring many teams to transform from traditional software development life cycle to Agile principles and practices. You can link with Oguz Ozyurt on LinkedIn.

Oguz Ozyurt: Helping Scrum Teams by Establishing Trust and Shared Understanding with Product Owners Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this segment, guest Oz emphasizes that we all work in a complex environment and are change agents. Oz shares a story about a team that faced problems with its product owner, who would add stories to the sprint backlog without refinement and interrupt the team even on the last day of the iteration. As a result, the team lost trust in the PO. To address this challenge, Oz recommends making sure the team has an agreement on how to bring new stories into an ongoing sprint and discussing the team agreement with the PO. Oz also suggests bringing up the topic in the retrospective when the PO introduces a surprise story. Oz acknowledges that these conversations can be difficult, especially when the PO is a good friend of the team's manager, but emphasizes the importance of building trust and ensuring shared understanding. Featured Book of the Week: Leading Change by John Kotter In this segment, Oz recommends "Leading Change" by John Kotter, which outlines eight steps for organizational transformation and is useful for anyone looking to apply these steps to a change process. Oz also suggests "Start with Why" by Simon Sinek for its insights on inspiring others and finding the purpose behind the work. Finally, Oz recommends "Team Topologies" which provides guidance on building and managing modern teams, a key responsibility for Scrum Masters. The authors of Team Topologies, Matthew Skelton and Manuel Pais, have been previous guests on the podcast.   About Oguz Ozyurt Oz came from a technical background, and has worked across multiple industries, applying agile practices toward the technical and non-technical areas. He is passionate about agile, he has leveraged his passion for delivery value and agile practices by coaching, teaching, mentoring many teams to transform from traditional software development life cycle to Agile principles and practices. You can link with Oguz Ozyurt on LinkedIn.

Oguz Ozyurt: The Importance of Defining Done and Partnering with the Product Owner, to help the Scrum team deliver Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Oz (Oguz Ozyurt) shares a story of a difficult collaboration with a Product Owner. He was working with a team and Product Owner who had different levels of experience, and while the team had completed the functionality for the iteration, they were not ready to release it. The Product Owner was surprised and pressed the team to release the functionality, which led to a failure. From this experience, Oz learned the importance of defining the definition of done with the team, as well as partnering with the Product Owner to define the goal together. He also emphasizes the importance of accepting that sometimes we fail, and working together with the team and Product Owner to define a plan for how to handle failures.   About Oguz Ozyurt Oz came from a technical background, and has worked across multiple industries, applying agile practices toward the technical and non-technical areas. He is passionate about agile, he has leveraged his passion for delivery value and agile practices by coaching, teaching, mentoring many teams to transform from traditional software development life cycle to Agile principles and practices. You can link with Oguz Ozyurt on LinkedIn. 

BONUS: How to answer commonly asked Scrum Master interview questions, with Jeff Campbell and Vasco Duarte Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   About Jeff Campbell and Vasco Duarte Jeff is an Agile Coach who considers the discovery of Agile and Lean to be one of the most defining moments of his life, and considers helping others to improve their working life not to simply be a job, but a social responsibility. As an Agile Coach, he has worked with driving Agile transformations in organizations both small and large and has published a book on the subject: bit.ly/aatbook. You can link with Jeff Campbell on LinkedIn.    Vasco is a leading voice in the agile community, known for his contributions to the development of agile methodologies and practices. He is the co-founder of Agile Finland and the host of Scrum Master Toolbox Podcast, the most popular Agile podcast in the world, which has more than 8 000 000 unique downloads. He is also the author of "NoEstimates: A novel look at how Agile can transform software development, making it both more sustainable, as well as incredibly profitable." Vasco is a keynote speaker at many conferences and events, sharing his knowledge and experience with the agile community. With his passion and expertise in agile, Vasco has made a significant impact on the way software development is done today, helping organizations to become more efficient, flexible, and responsive to changing requirements. You can link with Vasco Duarte on LinkedIn and connect with Vasco Duarte on Twitter. 

Meena Venkataraman: Customer Feedback Loops - Key to Building the Right Product, the Agile Way! Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Customer Feedback Loops: Key to Building the Right Product, the Agile Way! In this segment, Meena describes a great product owner who was very effective at product discovery. This PO paired hypothesis with metrics to ensure that what was being built was what the customer wanted. He focused on feedback loops, using customer interviews to learn about the flow and using that feedback to inform delivery decisions. The PO also involved the team in interpreting the numbers, which helped the team understand how to build the right thing. The Bad Product Owner: Technical Leadership Challenges in Product Ownership, leaving the tech lead role behind Meena shared a story about a product owner who transitioned from being a senior developer and was unable to let go of technical leadership. This resulted in the PO intimidating the team by providing specific solutions and telling them exactly what to do, creating an unhealthy dependency. Meena gave one-on-one feedback to the PO, and appealed to the PO's human relations ability. She emphasizes the importance of coaching and giving feedback to the PO, and not just focusing on the rules.    [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Meena Venkataraman Meena is an Agile & Lean coach who helps organizations and teams transition to Agile ways of working. She is passionate about the neuroscience behind team dynamics and is interested in organizational design and the application of Agile principles across different business domains. Meena enjoys speaking at conferences and is an avid learner. You can link with Meena Venkataraman on LinkedIn.

Meena Venkataraman: Knowing When to Step Back, a Scrum Master superpower Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this segment, Meena shares how, as a scrum master, she strives to step back once the team is self-sufficient.  Meena mentions that it is important to make sure that there is no unhealthy dependency between the team and the scrum master. To do this, the scrum master needs to ensure that they are not the only one who can resolve conflicts and that the team is communicating effectively with stakeholders.  The success of a scrum master is also measured by whether the team is delivering a quality product. Meena provides several tips for scrum masters, including making sure that it's not about them, and observing the behaviors of the team to determine if they can self-manage. Featured Retrospective Format for the Week: Simple and effective conversation focused formats In this segment, Meena shares that when it comes to retrospectives, she prefers to focus on simplicity and creating conversations with the team. She emphasizes the importance of creating insights and actions with the team, rather than just generating data. Meena shares a tip to ask questions that crystallize insights and anchor them in the agile principles. She also shares a story about observing a retro led by someone else where there was a lot of data but no actionable insights. Meena emphasizes that retros are great places for scrum masters to coach and that it's not about the format, but rather about anchoring questions in the agile principles. In this segment, we refer to a shared whiteboard tool named MURAL. [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Meena Venkataraman Meena is an Agile & Lean coach who helps organizations and teams transition to Agile ways of working. She is passionate about the neuroscience behind team dynamics and is interested in organizational design and the application of Agile principles across different business domains. Meena enjoys speaking at conferences and is an avid learner. You can link with Meena Venkataraman on LinkedIn.

Meena Venkataraman: Coaching Stakeholders and product owners, a critical aspect of the Scrum Master role Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Meena shared her experience coaching a team where the Product Owner (PO) was hostile towards her. The PO had previously been a project manager with control over many aspects of the project, and had trouble adjusting to the new role in Agile. Meena observed that the team was using a mix of Scrum and Waterfall practices, and the PO was still using language like "resources" and moving team members around like Lego pieces. Meena worked with the team to establish common vocabulary and practices through training and discussions, but found it challenging to help the PO understand the Agile approach. Meena emphasized the importance of working with early adopters in the team and coaching stakeholders outside of the team. Overall, the experience highlights the challenges of change management in Agile and the need for patience, education, and communication to help teams and stakeholders understand and adopt new practices. [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Meena Venkataraman Meena is an Agile & Lean coach who helps organizations and teams transition to Agile ways of working. She is passionate about the neuroscience behind team dynamics and is interested in organizational design and the application of Agile principles across different business domains. Meena enjoys speaking at conferences and is an avid learner. You can link with Meena Venkataraman on LinkedIn.

Meena Venkataraman: Building Psychological Safety, lessons from helping an Agile team to share interpersonal feedback Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this segment, Meena shares her experience coaching a team that struggled to take off and was stuck in a cycle. Despite being nice to each other during scrum events, team members were not sharing feedback with each other, and psychological safety was not present in the team. Meena stresses the importance of having hard conversations and discussing the interpersonal topics in the team, and she suggests that teams should have the necessary tools to talk about difficult topics. By highlighting the value that a team coach can bring to a team, Meena emphasizes the importance of psychological safety and how it plays a crucial role in team dynamics. She suggests that teams should be aware of the small things that can become big things and make sure that they are having hard conversations to address interpersonal issues. Ultimately, Meena's experience coaching this team shows that building a successful team is not just about being nice to each other but also about creating a culture of openness, trust, and psychological safety. We also discuss how using approaches such as non-violent communication can help the Scrum Master create an open environment that is also psychologically safe. Featured Book of the Week: Sooner Safer Happier, by Jonathan Smart In this segment, Meena Venkataraman recommends the book "Sooner Safer Happier: Antipatterns and Patterns for Business Agility" by Jonathan Smart as a valuable resource for scrum masters. She notes that as a scrum master, it's important to have a holistic view of agile and to be "T-Shaped" - understanding the various facets of product development. Meena highlights that the book brings the 12 principles of agile to life and is a resource she refers to often.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Meena Venkataraman Meena is an Agile & Lean coach who helps organizations and teams transition to Agile ways of working. She is passionate about the neuroscience behind team dynamics and is interested in organizational design and the application of Agile principles across different business domains. Meena enjoys speaking at conferences and is an avid learner. You can link with Meena Venkataraman on LinkedIn.

Meena Venkataraman: Dealing with Dysfunctions in the Wider System, a story of Agile adoption Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Meena discusses her lessons learned from her first experience in navigating agile adoption. She emphasizes how important it is for us to have a sponsor in our role as Scrum Masters, and notes that we should look out for anti-patterns such as agile being just a buzzword. Meena also highlights the importance of dealing with dysfunctions in the wider system and staying neutral while accepting when things don't work. She suggests coaching managers and asking questions before accepting a job to understand how the organization works. Meena also suggests investigating conversations to find out more about people and aligning expectations with a sponsor as a coach or Scrum Master. Overall, Meena's lessons learned highlight the importance of navigating change with patience.   Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Meena Venkataraman Meena is an Agile & Lean coach who helps organizations and teams transition to Agile ways of working. She is passionate about the neuroscience behind team dynamics and is interested in organizational design and the application of Agile principles across different business domains. Meena enjoys speaking at conferences and is an avid learner. You can link with Meena Venkataraman on LinkedIn. 

Mike Salogub: The ex-developer skills that help Product Owners excel with Agile software development Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The ex-developer skills that help PO’s excel with Agile software development This segment describes an example of a great Product Owner who was also a developer before (like the anti-pattern example). However, this PO had a deep understanding of the product and the business, thought ahead and talked about opportunities with stakeholders. She made tradeoff decisions using her experience, talked to the team on their terms, and went to bat for the team. There was a great chemistry between the Scrum Master and the PO. The Bad Product Owner: The ex-developer skills that destroy the PO’s performance In this segment, Mike discusses Product Owner anti-patterns, including POs who think they are the boss, those who are clueless, and those with a development background who second-guess the team. The segment advises that POs should focus on overall aspects such as working with stakeholders, and recommends setting expectations on the role with each PO. The segment also emphasizes the importance of being deliberate about how we integrate our background in our future positions.   Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Mike Salogub Mike's an accomplished, committed and creative Scrum Master with over 10+ years of expanding horizons in the healthcare technology industry. Focused on continuous improvement using data to inform business decisions, and driving innovation to meet the needs of patients. You can link with Mike Salogub on LinkedIn and connect with Mike Salogub on Twitter.

Mike Salogub: Learning to measure success as a Scrum Master, focusing on team behaviors Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this segment, we discuss how to measure the success of a scrum master. Mike mentions several questions that can help determine the effectiveness of a scrum master, including whether the team will continue to meet for sprint planning in their absence, or whether team members are actively participating and solving problems together. The goal is to assess whether the team is thriving and hitting their own ambitions even when the scrum master is not present. Featured Retrospective Format for the Week: The Sailboat retrospective, as a conversation catalyst for Agile teams In this segment, Mike shares his favorite retrospective format, which is the "Sailboat" format. He explains that this format involves visualizing a sailboat and discussing its different aspects, such as the wind, anchor, and rocks. This visualization helps the team reflect on their work and start conversations that they may not have had otherwise. The sailboat format also helps introverted team members share more and encourages those who tend to dominate discussions to listen more. Mike offers tips for facilitating this retrospective format, including knowing your team and finding ways to encourage everyone to participate.   Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Mike Salogub Mike's an accomplished, committed and creative Scrum Master with over 10+ years of expanding horizons in the healthcare technology industry. Focused on continuous improvement using data to inform business decisions, and driving innovation to meet the needs of patients. You can link with Mike Salogub on LinkedIn and connect with Mike Salogub on Twitter.

Mike Salogub: How to help a team go from waterfall to Scrum in 3 sprints, the challenges to expect Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Mike talks about his experience with change leadership when his team transitioned from waterfall to Agile. The transition happened overnight, and Mike had to learn a new role quickly. After attending Scrum workshops, the team began working on their first sprint, but developers were eager to work on future projects and underestimated the amount of work to be done in the current sprint. This led to a pile-up of work and failure to meet sprint goals in the second sprint. However, by the third sprint, team members started to understand the benefits of Agile, and by the fifth sprint, they were delivering more than expected. Mike shared three tips for successful change leadership: involve the boss in meetings, regularly remind team members of the mission, and have a leader who is committed to making the project a success. In this case, Mike's boss acted as a Release Train Engineer (RTE), helping to steer the team towards success. As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Mike Salogub Mike's an accomplished, committed and creative Scrum Master with over 10+ years of expanding horizons in the healthcare technology industry. Focused on continuous improvement using data to inform business decisions, and driving innovation to meet the needs of patients. You can link with Mike Salogub on LinkedIn and connect with Mike Salogub on Twitter.

Mike Salogub: Overcoming Team Conflict in Remote Work Environments, lessons learned as a Scrum Master Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this segment, Mike recounted a situation where he was brought in to help a team where there was conflict between two team members who fought about roles and responsibilities. Despite being excellent people individually, when they were together in the same room, they would undermine each other and interrupt each other. Mike took the initiative to understand what was going on and went through every single issue with them. Upon reflection, Mike realized that remote work was the reason for the misunderstandings and conflict. When the team members first came into the same physical room, they started to mellow out, and this face-to-face presence helped them to accept each other as humans. Mike noted that the team members had projected their problems onto each other, and when they met in person, those problems dissipated. Mike shared two tips based on this experience: first, to meet in person if possible, and second, to have cameras on for retrospectives. Featured Book of the Week: Extreme Ownership by Jocko Willink Mike recommended two books related to agile software development and leadership in the podcast. The first book is "Extreme Ownership" by Jocko Willink, which Mike described as agile in a nutshell. The book emphasizes values that can be thought of as the core values for Scrum Masters and explains the key characteristics of a team player. It also helps readers understand what it means to be a servant leader. Mike highlighted the importance of transparency, ownership, and teamwork, which are critical components of agile methodologies. Overall, "Extreme Ownership" provides practical insights into how to become an effective leader and team player. The second book that Mike recommended is "Trillion Dollar Coach" by Bill Campbell. The book follows the life and work of Bill Campbell, a legendary coach who worked with Google leaders and other leaders in Silicon Valley. Mike noted that the book explains many ideas that are equally applicable to being a Scrum Master and emphasizes the importance of transparency, ownership, and teamwork. Mike explained that the Scrum Master's role is to help team members shine and facilitate effective collaboration. Overall, "Trillion Dollar Coach" provides valuable insights into leadership, team building, and helps understand why agile methodologies actually work.   Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Mike Salogub Mike's an accomplished, committed and creative Scrum Master with over 10+ years of expanding horizons in the healthcare technology industry. Focused on continuous improvement using data to inform business decisions, and driving innovation to meet the needs of patients. You can link with Mike Salogub on LinkedIn and connect with Mike Salogub on Twitter.

Mike Salogub: Overcoming Dysfunction and Harnessing Constructive Conflict in Agile Teams Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Mike discusses his experience working on a project to develop a new app in just one month. Despite overcommitting without a clear scope of work and still learning how to structure the work, there was a lot of waterfall mentality among the team members. As pressure mounted, the team started to experience dysfunction, but they eventually came together to deliver the project on time.   The team's retrospectives were initially conflictuous, but this competitive conflict helped the team to build up and become better. Listen in to learn how to harness constructive conflict and help your team achieve more than they thought was possible.      Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Mike Salogub Mike's an accomplished, committed and creative Scrum Master with over 10+ years of expanding horizons in the healthcare technology industry. Focused on continuous improvement using data to inform business decisions, and driving innovation to meet the needs of patients. You can link with Mike Salogub on LinkedIn and connect with Mike Salogub on Twitter.

BONUS: Mastering the Product Backlog, lessons for Product Owners with Jeff Bubolz and Chad Beier Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   About Jeff Bubolz and Chad Beier Jeff is a Professional Scrum Trainer (PST) with Scrum.org, organizational agility advisor and speaker. He has been a Product Owner, Scrum Master and Development Team member and has worked with companies ranging from enterprise to small start-ups.   Jeff is the co-host of The Agile Wire podcast where he speaks with industry leaders around the world. He speaks at conferences across the United States and is active in the Wisconsin agile community. You can link with Jeff Bubolz on LinkedIn and connect with Jeff Bubolz on Twitter.    Chad is an organizational agility advisor, external change agent, and Professional Scrum Trainer (PST) with Scrum.org. He works with all levels of the organization to optimize your business to respond to change. Chad is the co-host of The Agile Wire podcast where he speaks with industry leaders around the world. He speaks at conferences across the United States and is active in the Wisconsin agile community. lYou can link with Chad Beier on LinkedIn and connect with Chad Beier on Twitter.

Caterina Palmiotto: The Phantom Product Owner, How Lack of Decision-Making Impacts the Team and Kills Innovation Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Collaboration Between PO and Team as Key to PO Success In this segment, Caterina shares a story of a great Product Owner who worked closely with their team. The PO took the time to share the high-level vision and timeline for a new module, collected doubts and comments from the team, and presented user stories with enough information to start a discussion. The PO listened to all suggestions and was available every day to collaborate. The refinement process was done in two parts, with the second part focused on investigating technical aspects. The PO even participated in retrospectives and worked with the team to improve the product based on either technical or functional ideas by the team. Caterina emphasizes the importance of building this kind of productive collaboration between POs and their teams, with the help of Scrum Masters. The Bad Product Owner: The Phantom PO, How Lack of Decision-Making Impacts the Team and Kills Innovation In this segment, Caterina talks about a Product Owner who only wrote user stories but was unable to make decisions. The Product Owner always needed to report to his boss, which caused a delay in decision-making. This led to delays in the team's work, resulting in not completing the story in the sprint. Additionally, the team lost trust in the PO, and did not have enough information or support from the PO to bring their contribution to the product through technical innovation. Eventually, the team started to make decisions on their own and stopped suggesting ideas to the PO. Caterina emphasizes the importance of Product Owners being able to make decisions and not causing delays in the team's work.   Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Caterina Palmiotto Caterina started as a software developer but soon realized that she was passionate about team dynamics and communication, and embraced agility from the moment she saw it. Caterina believes a team can be more than the sum of its parts and that growing the right culture is essential. When people are surrounded by good examples they will be motivated to do their best.  So the first step is doing your best to be a good example of the culture you want to nurture. You can link with Caterina Palmiotto on LinkedIn.

Caterina Palmiotto: Autonomy and Accountability, Key Team Skills That Make You A Successful Scrum Master Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this segment, Caterina discusses how success for Scrum Masters depends on the team's ability to be autonomous in defining and changing their working agreements. She suggests asking questions such as whether the team members are active when the Scrum Master isn't there and if they are following the agreements they made together. She emphasizes the importance of the team being mature enough to trust themselves to make decisions and call out each other when they break the rules. Finally, she shares a tip on how keeping each other accountable to the work agreements is crucial to maintaining the desired team culture. Featured Retrospective Format for the Week: Metaphor, or simple format? Which one to use and when?  In this segment, Caterina discusses an agile retrospective format based on team maturity. For new or less mature teams, she suggests using a metaphor, such as a favorite movie or sport, to change perspective. However, for more mature teams, a simple format like MAD/SAD/GLAD works well as they want to jump into and quickly solve problems they already know about. In the end, we must always adapt the retrospective format to the level of the team, as well as the current situation they are facing.   About Caterina Palmiotto Caterina started as a software developer but soon realized that she was passionate about team dynamics and communication, and embraced agility from the moment she saw it. Caterina believes a team can be more than the sum of its parts and that growing the right culture is essential. When people are surrounded by good examples they will be motivated to do their best.  So the first step is doing your best to be a good example of the culture you want to nurture. You can link with Caterina Palmiotto on LinkedIn.

Caterina Palmiotto: Lessons from an Agile Transformation in a Manufacturing Company Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Caterina discusses a large-scale Agile transformation she was involved in at a manufacturing company. The transformation was initiated after a successful pilot with a few software development teams. The company adopted a top-down approach, hiring many Agile coaches and implementing a model that combined the Spotify Model and a big-bang change. Despite its success, the transformation was risky due to its size, and Caterina suggests starting the Agile adoption with a single Value Stream and measuring the impact on the business. In this case, the company's culture was also key in integrating the many different backgrounds and expectations from the different regional offices.  The success factors Caterina identified were: team coaching, focus on effective communication, and constant respect for each other.   About Caterina Palmiotto Caterina started as a software developer but soon realized that she was passionate about team dynamics and communication, and embraced agility from the moment she saw it. Caterina believes a team can be more than the sum of its parts and that growing the right culture is essential. When people are surrounded by good examples they will be motivated to do their best.  So the first step is doing your best to be a good example of the culture you want to nurture. You can link with Caterina Palmiotto on LinkedIn. 

Caterina Palmiotto: Address conflicts in your Agile Team, or else… Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this segment, Caterina Palmiotto discusses the story of a software development team that was self-destructing due to conflicts and a blame culture. When Caterina joined the team, she heard blame, resentment, and conflicts among the developers. The team struggled to resolve bugs, and one developer was causing the majority of the conflicts. Caterina tried to address the conflicts and had some success, but it took a difficult decision to remove the person causing the conflicts for the team to work better. Caterina emphasizes the importance of addressing conflicts and the impact of culture on the success of a team. Featured Book of the Week: Legacy, by James Kerr In this segment, Caterina Palmiotto discusses the book Legacy by James Kerr, which is a collection of leadership stories about the All Blacks rugby team from New Zealand. As a scrum master, Caterina noticed similarities in leadership between sports and software development. The book connected all the dots in her mind and emphasized the importance of a strong team culture. According to Caterina, if you focus on the team, the results will follow. The book highlights the idea that strong leadership is essential to building a strong team culture.   About Caterina Palmiotto Caterina started as a software developer but soon realized that she was passionate about team dynamics and communication, and embraced agility from the moment she saw it. Caterina believes a team can be more than the sum of its parts and that growing the right culture is essential. When people are surrounded by good examples they will be motivated to do their best.  So the first step is doing your best to be a good example of the culture you want to nurture. You can link with Caterina Palmiotto on LinkedIn.

Caterina Palmiotto: A Scrum Master anti-pattern, introducing Agile in a “bubble” Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Caterina shares her experience as a Scrum Master in the IT department of a big company. Caterina and her colleague were responsible for two teams developing an in-house software, but no one in the company knew about Scrum. Despite initial difficulties and blaming, after 18 months, Caterina and her colleague were able to create an "agile bubble" where the teams and product owners were able to work together. They protected the teams from negative aspects happening elsewhere in the company.  However, after Caterina left the company, the agile environment fell apart since the decision-makers in the company were not aware of the agile methodology. Caterina realized that she failed to spread agile practices elsewhere in the company and suggested inviting more people into sprint reviews and demos, organizing open sessions, and creating curiosity in other departments. In this episode, Caterina emphasizes the importance of finding allies to continue agile practices even after leaving the company.   About Caterina Palmiotto Caterina started as a software developer but soon realized that she was passionate about team dynamics and communication, and embraced agility from the moment she saw it. Caterina believes a team can be more than the sum of its parts and that growing the right culture is essential. When people are surrounded by good examples they will be motivated to do their best.  So the first step is doing your best to be a good example of the culture you want to nurture. You can link with Caterina Palmiotto on LinkedIn. 

Kirill Golubev: The Pitfalls of a Project Management Mindset in the Product Owner role Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Building a strong relationship between Scrum Master and PO, a critical contribution to the success of the team Kirill talks about how important it is for Scrum Masters to build a close understanding and trusting relationship with the product owner (PO), and how that relationship is critical for the success of the team. He emphasizes that if there is no chemistry between the Scrum Master and PO, it's better not to join that team. When there is good chemistry, the team will benefit much more from both Scrum Master’s and PO’s presence. Kirill also stresses that the PO needs to have guts and be clear about prioritizing the backlog. He warns against the anti-pattern of conflict between the Scrum Master and PO.  The Bad Product Owner: The Pitfalls of a Project Management Mindset in the PO role In this segment, Kirill shares why he thinks that the PO role is a cornerstone role in Scrum and without a PO, a Scrum team cannot even get started properly. We explore how POs that come from the project management field, often have a project management mindset, which hinders their ability to grasp the PO role. Kirill shares an example of 3 POs for one team who were new to the role and to Agile. The POs did not trust the team to self-manage, and wanted to control everything by telling the team what they had to work on, and when. We discuss how we can help the PO understand that it helps the team to trust and help them self-manage. We also refer to the concepts of Theory X and Theory Y and how, knowing about that can help the PO's understand their role as a leader.   Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Kirill Golubev Kirill considers himself an Agile and common-sense apologist. He wants to see simple processes in place, when people self-organize and manage themselves without constant push from management. You can link with Kirill Golubev on LinkedIn.

Kirill Golubev: How the Scrum Master's Role Contributes to Team Success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Kirill discusses the difficulty of measuring the value of a Scrum Master and how success is ultimately tied to the success of the team. He emphasizes the importance of paying attention to retrospective preparation and capturing concerns expressed by the team. Kirill measures his own success and that of the team by the value delivered to a satisfied customer.  Featured Retrospective Format for the Week: Making Agile Accessible and Using User-Friendly Retro Formats In this segment, Kirill discusses the importance of using different retrospective formats depending on what the team wants to achieve and the inputs involved. He mentions examples such as the hot air balloon and sailboat retrospectives, which can visually illustrate the key principles of Agile and help the team reflect on how they implement those. Kirill emphasizes the importance of avoiding the use of hard vocabulary in retrospectives, and making sure that everyone, including those unfamiliar with Agile, can actively participate and benefit from the session.    Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Kirill Golubev Kirill considers himself an Agile and common-sense apologist. He wants to see simple processes in place, when people self-organize and manage themselves without constant push from management. You can link with Kirill Golubev on LinkedIn. 

Kirill Golubev: A Scrum Master's Insights on Being a Change Agent in the Pharmaceutical Industry Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Kirill shares the story of when he was a Scrum Master in the pharmaceutical industry, and learned some important lessons about being a change agent in an organization. He highlights the importance of having the team's support and readiness when implementing any change. Kirill also emphasizes the value of training management to showcase the benefits of Agile to them. Kirill believes that Scrum Masters have a revolutionary role in bringing change to the workplace and that it's essential to define a Scrum Master vision and have a mentor to understand critical things that are necessary for success in the role. As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Kirill Golubev Kirill considers himself an Agile and common-sense apologist. He wants to see simple processes in place, when people self-organize and manage themselves without constant push from management. You can link with Kirill Golubev on LinkedIn.

Kirill Golubev: When Conflicts Escalate, Lessons Learned from a Scrum Master's Story of an Agile Team’s Self-Destruction Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Kirill Golubev shares the story of a team that entered an unresolvable conflict. It all started small, with discussions on what framework and technology to use for the front-end. One person suggested that the decision was not optimal, but this person was not the lead developer. The team had other developers who had been together for a while and felt very united, and they started to push back against this developer's comments and disagreement. Unfortunately, the situation escalated, and it led to nearly-physical confrontation. Kirill was not prepared to see the conflict grow that big, although there were other conflicts in the team that were positive and constructive. Even when he tried to address the topic in the team retrospectives, there were no specific action steps to address the conflict issue. Overall, Kirill's story highlights the importance of addressing conflicts proactively, especially when there are disagreements among team members. It's essential to have clear action steps to resolve conflicts and prevent them from escalating. Featured Book of the Week: The Subtle Art of Not Giving a F*ck by Mark Manson Kirill Golubev mentioned "The Subtle Art of Not Giving a F*ck" by Mark Manson as the book that most influenced him. He highlighted the Pareto rule, which states that 80% of the effects come from 20% of the causes, and in that context, he stressed the importance of being selective in daily work and identifying which actions bring the most value, which is similar to prioritizing the backlog for Product Owners.   In addition, Kirill emphasized the need to take the smallest step possible to deliver the most value, which is crucial in Agile. Overall, the book helped Kirill understand the importance of prioritizing and identifying the most valuable tasks, which is essential for Scrum Masters and Agile Coaches.   Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Kirill Golubev Kirill considers himself an Agile and common-sense apologist. He wants to see simple processes in place, when people self-organize and manage themselves without constant push from management. You can link with Kirill Golubev on LinkedIn.

Kirill Golubev: The Challenges with Scaling and Product Ownership for a Growing Scrum Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In the podcast episode, Kirill Golubev shares a story of a team he was working with, which had grown larger. As they grew larger, they added a second and a third product manager. However, this led to constant fighting for priorities among the product managers. What was worse, the product managers were organized around components, rather than features, which caused even more conflicts, and delays in delivery for the team.   In this episode, we talk about the importance of having only one Product Owner working on the backlog. In that situation, the team adopted the Nexus framework to scale their approach to Scrum and created three different teams for the three different components. This was not optimal, but helped to avoid the biggest PO anti-patterns.    Finally, Kirill emphasizes the importance of building agreements between teams and Product Owners to ensure a successful outcome. Overall, Kirill's story highlights the challenges that can arise when a team grows too large and the importance of effective communication and collaboration between Product Owners, Scrum Master, and teams.   Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Kirill Golubev Kirill considers himself an Agile and common-sense apologist. He wants to see simple processes in place, when people self-organize and manage themselves without constant push from management. You can link with Kirill Golubev on LinkedIn. 

BONUS: The Collaboration Equation, Fostering Effective Collaboration in Agile Software Development with Jim Benson Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   About Jim Benson A pioneer in applying Lean and Kanban to knowledge work, Jim is the creator of Personal Kanban and co-author of Personal Kanban: Mapping Work | Navigating Life, winner of the Shingo Research and Publication Award. His other books include Why Plans Fail, Why Limit WIP, and Beyond Agile. He is the CEO of Modus Cooperandi, and co-founder of Modus Institute. For the past two decades Jim has worked at uncovering ways for individuals and groups to communicate, collaborate, and find clarity in unpredictable and amorphous environments. You can link with Jim Benson on LinkedIn and connect with Jim Benson on Twitter.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Key Traits of an Exceptional Product Owner in Agile Teams  A great product owner, according to Alina, is someone who is knowledgeable and confident about the product they are overseeing. They build trust within the team by being respectful and involving everyone in decision-making processes. The ability to move the team forward is an important characteristic of a great PO. In order to support a PO, Alina suggests having open communication and avoiding assumptions. A great PO opens the door for discussion and finding ways to help the team succeed. The Bad Product Owner: Overcoming Challenges with a Bossy Product Owner In this segment, Alina describes a conversation with a scrum team about their Product Owner. The team agreed that their product owner was very bossy, dictating decisions and pushing the team. This kind of behavior from a product owner can create conflict, as the team is not involved in decision making and the product owner is not considering the needs of the team. The relationship between the product owner and the team, as well as the relationship between the product owner and the scrum master, is critical to the success of a project. Alina offered tips on how to address this issue, such as talking with the product owner to understand their role and finding ways to support them in finding their potential. She also recommended resources such as the Product Owner Summit and the book "Scrum Product Ownership" by Bob Galen to help better understand the leadership roles of both the product owner and scrum master. Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Alina Thapliyal Alina is the Scrum Master for a team within the public sector. Her aspiration is to become an agile coach. She grew up in Romania and has been living in Germany for 13 years. She loves jogging, reading and actively listening to people’s life stories. You can link with Alina Thapliyal on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Our personal experiences will shape the approach we take to the role of the Scrum Master. Alina recalls her childhood where she always had the urge to motivate people around her. Later in life she never lost the drive to help people find their potential. As a Scrum Master, she believes that it is important to remember that before being a leader in any capacity, one is a human being and therefore, it's essential to bring our humanity to work. She suggests starting with small acts of kindness, such as being there for your team when they need you, creating a kudos board to show appreciation, and conducting a discovery type of meeting to focus on personal and team strengths and motivation. The goal is to remind the team of their strengths and overcome the fear of problems. Featured Retrospectives Format for the Week: Changing up the retrospective, by rotating the facilitator In this segment, Alina highlights the importance of alternating between different types of retrospectives to keep things fresh and engaging. At times, a prepared template can be helpful, while at other times, an open conversation with very little formality, may be the best option. Alina also suggests that sometimes, it’s better to just give the team time, as there are situations when people need time to understand a problem. When focusing on enabling an open conversation, and deciding on the topic of the retrospective, Alina suggests collecting topics during the sprint and bringing them to the retrospective. To add even more dynamism, and creativity to the retrospective, we can also rotate the facilitator role, as that bring many different perspectives to the conversation. Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Alina Thapliyal Alina is the Scrum Master for a team within the public sector. Her aspiration is to become an agile coach. She grew up in Romania and has been living in Germany for 13 years. She loves jogging, reading and actively listening to people’s life stories. You can link with Alina Thapliyal on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Alina explains the idea of the "law of attraction" and how aligning yourself with what you want can bring it into your life. Alina shares her personal experience of becoming a Scrum Master and her journey to bring agility to her organization. She initially felt overwhelmed and struggled to understand and apply Agile. However, all that changed after her participation in the Agile Online Summit, she learned to ask questions and see the opportunities. Alina emphasizes the importance of finding peace and enjoying the process of change, rather than feeling overwhelmed. In this episode, Alina refers to the book The Secret by Rhonda Byrne.  As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Alina Thapliyal Alina is the Scrum Master for a team within the public sector. Her aspiration is to become an agile coach. She grew up in Romania and has been living in Germany for 13 years. She loves jogging, reading and actively listening to people’s life stories. You can link with Alina Thapliyal on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Alina was a scrum master for a platform team responsible for building infrastructure. The team faced a challenge when delivering an increment of their product, which happened to be a document. The team struggled with stories that would just take too long to complete, and the associated problems that arose in the PI event and the retrospectives. Alina felt frustrated with the long stories, but eventually found a training that taught the team how to write a concept more efficiently. By focusing on the success factors from that training, and documenting what helped them write the concept more quickly, the team was able to find a new perspective on the problem they were facing. They applied the "double loop learning" concept by focusing on why a problem exists rather than how to solve it. The team used a quadrant to gain an overview of the concept document, which helped them progress. Alina's tip is to find a way to get a different perspective on the problem you are facing, which can lead to positive outcomes. Featured Book of the Week: Make Your Bed, by William McRaven In Make Your Bed: Little Things That Can Change Your Life...And Maybe the World by Amiral William McRaven, Alina found a book that reminded her that small habits, small gestures can have a very large impact on ourselves and the people we work with. The book shares  10 things you can do to change the world, or yourself, and helps the reader learn the impact of learning to face our own fears. Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Alina Thapliyal Alina is the Scrum Master for a team within the public sector. Her aspiration is to become an agile coach. She grew up in Romania and has been living in Germany for 13 years. She loves jogging, reading and actively listening to people’s life stories. You can link with Alina Thapliyal on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Alina was excited about her first assignment as a Scrum Master and had even prepared a training to help the team, who was also new to Agile. However, when the team started having remote calls for the daily, it became a struggle. Although everyone knew WHAT to do, they didn't know HOW to do it. At first the meetings were quiet, no one knew what to say, but as the team started to learn more about the daily, they wanted to participate so much that the meetings started to be too long, even close to one hour! Alina realized that the team expected her, as the Scrum Master, to do something to facilitate the meeting, but she was hesitant to interrupt, being polite and focused on problem solving as a Scrum Master and part-time developer. After one of those very long daily meetings, a new colleague commented on the meetings being too long. This helped Alina reflect on the situation and realize she needed to act. In the following retrospective, the team talked about making the daily shorter, and over time, the daily improved. Alina learned that as a Scrum Master, she could let the team go until they realized they needed to act. Even if it took time to get there, the daily meetings became better over time and the improvement was pushed by the team themselves. Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company. About Alina Thapliyal Alina is the Scrum Master for a team within the public sector. Her aspiration is to become an agile coach. She grew up in Romania and has been living in Germany for 13 years. She loves jogging, reading and actively listening to people’s life stories. You can link with Alina Thapliyal on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Key to Successful Agile Product Ownership, The Value-driven PO In this segment, Gemma highlights the importance of a great Product Owner (PO) in agile methodologies. A great PO is always asking "why", and is constantly seeking to understand the value of the product and the work being done by the team. Gemma describes a PO that came into a team that was maintaining a product, but with their focus on value and constant seeking of feedback, they were able to pivot and make improvements based on data and customer feedback. The PO was able to maintain a great relationship with the team by always listening and acting on feedback from the outside. The PO focused on collecting metrics to validate their ideas and make data-driven decisions. By being able to listen to and act on feedback, the PO was able to make quicker and better decisions that were in line with the needs and wants of the customer. This ability to listen and act on feedback is a superpower for any PO and is key to their success in agile methodologies. The Bad Product Owner: The Destructive Effects of a Disempowered Agile Product Owner In this segment, Gemma discussed a common anti-pattern in product ownership, where the Product Owner may not feel empowered to make decisions. This can result in the team looking for clarity from other sources and the PO not feeling like they are part of the team. Gemma recounted out a real-life scenario where a PO manager became involved in the product development process and started imposing ideas onto the backlog. The manager believed they were supporting the PO and team but this resulted in the PO becoming a silent voice in the team. To address this issue, Gemma offered several tips. She advised sharing observations with the manager to help them reflect on their behavior, separating behavior from consequences, and avoiding assumptions about others' thoughts. It is important to clarify the consequences of the behavior, in this case, the PO not feeling confident enough to make decisions on the product. By taking these steps, Gemma aimed to help others resolve similar challenges in product ownership. Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Gemma Murray Gemma works as an Agile Coach for MOO, a branding company whose vision is to provide 'Great design for everyone'. Having worked in various change roles using both waterfall and agile approaches throughout her career, Gemma believes in the diversity of teams to unlock innovation, creativity and delivering value. You can link with Gemma Murray on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Gemma discusses her work as an agile coach at Moo and how they measure the impact they have on the organization. She emphasizes that feedback is important but measurement helps us reflect and grow. When it comes to defining success, she shares that to measure the impact of their coaching, the coaches at Moo use engagement surveys that touch on Scrum values and use one or two of the survey questions to build their agile coach OKR's. These metrics provide a lagging indicator but at the same time, they help the coaches define shorter term actions, and metrics, and eventually the OKR’s help measure their impact on a longer time scale. In addition to using engagement surveys, they also use collaboration questions for which they ask an evaluation on a 1-5 scale to measure the level of collaboration among teams towards a shared goal. The collaboration questions align with their OKR’s as Agile Coaches and help them to see the impact they are having on the organization.  Featured Retrospective Format for the Week: Simplifying Agile Retrospectives to amplify their impact on Scrum teams In this segment, Gemma shares her favorite approach to conducting agile retrospectives. She emphasizes the importance of keeping the format simple, especially for new teams or teams that are adapting to retrospectives. Gemma shares one example, where she uses a smiley face column, a sad face column, and a question mark column to initiate a wide-ranging conversation and to capture various types of feedback and perspectives. To complement the conversation, she captures the action items that the team wants to put into practice, using frameworks such as CAT (Concrete, Attainable, Timely) and SMART. Gemma views retrospectives as a conversational format and emphasizes the importance of asking "what's the next immediate step?" and making small changes that have a big impact. Additionally, she mentions the 15% solutions from liberating structures and Toyota Kata as helpful tools in facilitating agile retrospectives. Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Gemma Murray Gemma works as an Agile Coach for MOO, a branding company whose vision is to provide 'Great design for everyone'. Having worked in various change roles using both waterfall and agile approaches throughout her career, Gemma believes in the diversity of teams to unlock innovation, creativity and delivering value. You can link with Gemma Murray on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Gemma discussed the concept of organizational change and how to approach it in an effective and practical way. She emphasized the importance of starting with small commitments, using the example of a team struggling with capacity and carrying issues from sprint to sprint. Gemma suggested asking for a commitment from the team to try a new approach for three sprints, as the first sprint may feel clunky, the second sprint will have less cognitive load, and the third sprint will provide empirical data to assess the impact.   She also shared her approach to making changes in large organizations, by seeking a small set of volunteer teams to try out the change and give feedback. This method helps to make the change practical, removes resistance, and gives empirical data for reassessment. Overall, Gemma emphasized the importance of giving change a chance by committing to trying it for three sprints before making a final decision. This "give it 3 sprints" mantra Gemma shares with us is not only helpful when collecting data but also energizes the team and removes resistance. As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Gemma Murray Gemma works as an Agile Coach for MOO, a branding company whose vision is to provide 'Great design for everyone'. Having worked in various change roles using both waterfall and agile approaches throughout her career, Gemma believes in the diversity of teams to unlock innovation, creativity and delivering value. You can link with Gemma Murray on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Gemma discusses a project where the team was building a database of customer data and a UI to interact with that data. The team was highly motivated and excited about the solution they had come up with, but slowly started to conflate the solution with the outcome. They became so focused on the "one big idea" that they struggled to let go, which resulted in burnout for some team members. The team was great at inspection but not at adaptation. To avoid this type of situation, Gemma suggests seeking outside perspectives and speaking with your peers. As a Scrum Master, she fell victim to the team's energy in the beginning, but realized something was wrong and sought insights from an Agile Coach. It is important not to get too focused on the work without thinking about the process, and seeking outside perspectives can help to prevent this. To get different perspectives, and get out of the day-to-day work focus, why not join our podcast community to network and seek additional perspectives? Join us here.  Featured Book of the Week: Scrum Mastery by Geoff Watts In Scrum Mastery By Geoff Watts (Geoff was a previous guest on the podcast), Gemma found a reminder that, even if the Scrum Master role can sometimes be seen as “the facilitator”, in practice it is much more than that. In this segment, we also talk about the book Right to Left: The digital leader's guide to Lean and Agile by Mike Burrows, that helps Scrum Masters understand how they contribute to the production of value in their role.  In this segment, we also refer to the book Lean UX, whose authors were previous guests on the podcast: Jeff Gothelf, and Josh Seiden, and about Lean in general, an approach that can inspire how we implement Scrum in practice. Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Gemma Murray Gemma works as an Agile Coach for MOO, a branding company whose vision is to provide 'Great design for everyone'. Having worked in various change roles using both waterfall and agile approaches throughout her career, Gemma believes in the diversity of teams to unlock innovation, creativity and delivering value. You can link with Gemma Murray on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Gemma shares her experience with a project where she learned the importance of being comfortable with failure. One of the first projects she was involved with had a new PO role and the PO was a former project manager who did not understand the differences between the two roles. This lack of understanding caused the PO to not feel part of the team, resulting in a vacuum of decision-making on the day-to-day tasks and lack of help with backlog refinement, which led to blockers creeping in. To resolve the issue, Gemma set up a coaching relationship with the PO and shared her observations. The PO was eager to learn and the relationship improved. However, Gemma found herself taking on some PO responsibilities, which was a sign of overstepping. She learned two important lessons from this experience: 1) prioritize the PO relationship and have a 1-on-1 relationship with the PO as they are one of the two pillars that support the team and 2) be more explicit about the coaching and support you will be providing and align expectations with the PO. Gemma emphasizes that every PO is different and it is important to adapt to what they need to be great Product Owners. In this episode, we refer to the Coach Your PO e-course, which helps Scrum Master setup and be ready for a coaching relationship with their Product Owner. Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company. About Gemma Murray Gemma works as an Agile Coach for MOO, a branding company whose vision is to provide 'Great design for everyone'. Having worked in various change roles using both waterfall and agile approaches throughout her career, Gemma believes in the diversity of teams to unlock innovation, creativity and delivering value. You can link with Gemma Murray on LinkedIn.

The Great Product Owner: The key to an awesome Agile team, the hands-on and insightful Product Owner Tinatin highlights the key traits of a good Product Owner (PO) in this segment. She emphasizes that great PO's are knowledgeable about the product they are working on, as well as its competitors. This knowledge helps the PO to understand what the team needs in order to deliver the best possible product. The PO should be hands-on with the team, and should work closely with them on defining clear acceptance criteria. This helps the team to understand what is expected of them and enables the PO to be more effective in their role. Tinatin also notes that a great PO is easy to work with and has a good synergy with the team. She mentions that the synergy between the PO and the team is a telling factor in the team's success. She stresses that there's not only one way to be a great PO, as different PO's can have different approaches to the role, but when a PO combines knowledge about the product and its competitors with a hands-on approach to working with the team, the result is an awesome PO. The Bad Product Owner: Unleashing the Full Potential of a Product Owner in partnership with the Scrum Master In this segment, Tinatin starts by questioning the essence of the PO role and highlights the importance of commitment and ownership of the product for a team's success. Tinatin emphasizes that a PO should have a clear vision and evolve it based on data and feedback. She stresses the need for a PO to have a foot in both development and business and to be hands-on with the product. As a Scrum Master, Tinatin suggests testing the product and making time to play with it to help the PO understand it better. She also suggests sitting down with the PO to build a roadmap for the product and to ask why they value certain features or deliveries. Lastly, Tinatin highlights the importance of the PO being able to sell the ideas in the backlog to the Scrum team and recommends using tools to help the PO take a more active role with the team. Tinatin also mentions the books by Roman Pichler as resources for Scrum Masters and Product Owners. Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Tinatin Tabidze Tinatin Tabidze is a Scrum Master currently working in Stuttgart, Germany. Originally she started out as a project manager. She has experience with multiple scrum and kanban teams, working with scaled agile frameworks. You can link with Tinatin Tabidze on LinkedIn. 

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this podcast episode, Tinatin focuses on the idea that the less a scrum master is needed, the more successful they are. She emphasizes the importance of helping teams become more self-organizing and notes that the path to achieving this will vary for each team. Tinatin stresses the role of the product owner in promoting self-organization, and she suggests checking the team's level of participation in ceremonies as a starting point for evaluating the team's self-organization. She also encourages scrum masters to be honest about any areas where the team may be lacking in self-organization, and to discuss these areas with the team in retrospectives. Tinatin reminds scrum masters to keep themselves accountable for the level of self-organization in their team, and asks the question of how to take teams to the next level. Featured Retrospective Format for the Week: The Squad Health Check Tinatin discusses the Spotify squad health check, a process of self-reflection for a team to evaluate their performance. She emphasizes the importance of regularly conducting health checks and tailoring retrospectives to the current sprint. Tinatin suggests using ice breakers to start the health check, then moving into an inspection of the completed sprint by checking metrics and the improvement backlog. She emphasizes the importance of evaluating what happened in the last sprint to identify areas for improvement.  Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Tinatin Tabidze Tinatin Tabidze is a Scrum Master currently working in Stuttgart, Germany. Originally she started out as a project manager. She has experience with multiple scrum and kanban teams, working with scaled agile frameworks. You can link with Tinatin Tabidze on LinkedIn.   

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Tinatin highlights the importance of being proactive in change. She stresses the need to be aware of what can be changed in one's role and in the team, and to talk to the manager and peers to assess the changes needed. Working with her colleagues in a change team, they decided to create a framework/guide for scaling agile in that company and with the teams involved. The process involves finding the need, identifying the source of the need, minimizing dependencies when scaling, accepting and preparing for initial failures, being one's own critic, staying focused on the change, defining a clear picture of where they want to be, and presenting data to the team to help them reflect and define the changes they want to commit to. Tinatin's tip is to listen to the team, present data, but avoid jumping to conclusions and let the team come up with their own interpretation. A challenge that we should take on as Scrum Masters! As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Tinatin Tabidze Tinatin Tabidze is a Scrum Master currently working in Stuttgart, Germany. Originally she started out as a project manager. She has experience with multiple scrum and kanban teams, working with scaled agile frameworks. You can link with Tinatin Tabidze on LinkedIn. 

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Tinatin discusses the importance of the scrum values in a team and how well the team is living those values. She highlights the importance of team health checks to identify inefficiencies, which can often result from a lack of collaboration and trust between team members. Tinatin uses the example of the Spotify Squad health check (mentioned several times here on the podcast) that reveals a lack of trust between developers and testers, and offers tips for identifying a lack of trust in a team, such as monitoring levels of comfort among team members, monitoring communication, and observing meetings for signs of discomfort or silence. Featured Book Of The Week: Scrum: The Art of Doing Twice the Work in Half the Time by Sutherland In Scrum: The Art of Doing Twice the Work in Half the Time by Sutherland, the author describes how to optimize work through Agile methodology and Scrum principles. In this episode, Tinatin also refers to Scaling Lean and Agile Development by Craig Larman, and Bas Vodde. Bas Vodde has been a previous guest on the podcast. And she also refers to Strategize: Product Strategy and Product Roadmap Practices for the Digital Age by Roman Pichler.    [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Tinatin Tabidze Tinatin Tabidze is a Scrum Master currently working in Stuttgart, Germany. Originally she started out as a project manager. She has experience with multiple scrum and kanban teams, working with scaled agile frameworks. You can link with Tinatin Tabidze on LinkedIn. 

Tinatin Tabidze: Mastering Agile as a Non-Technical Scrum Master - Insights and Tips for Success Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Tinatin, a non-technical scrum master, faced challenges in her role due to unfamiliar terminology and the desire to contribute actively, and from the start. She faced a tough learning curve while implementing an authentication and authorization system for a fintech company. At the same time, her team was unable to deliver at the end of each sprint. For her own learning as well as to help the team, she helped the team create a roadmap with an emphasis on visualization. This roadmap was used by the team to communicate deliveries to stakeholders and understand project delays.  As junior scrum masters, we may face situations like this. Tinatin suggests that, at the start, technical knowledge is not necessary, but over time it is important to be adaptable and participate in technical discussions as scrum masters change from team to team, and participate in different technical domains.   Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Tinatin Tabidze Tinatin Tabidze is a Scrum Master currently working in Stuttgart, Germany. Originally she started out as a project manager. She has experience with multiple scrum and kanban teams, working with scaled agile frameworks. You can link with Tinatin Tabidze on LinkedIn. 

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Working with great Technical Product Owners, and how they use their technical expertise to help the team Great Product Owners can have a technical background, and use it to the team’s and their own advantage. Bram notes that the PO’s understanding of the impact of technical debt makes it easier for them to understand the team’s struggles. Leading to productive conversations, and the team being given time to handle technical debt issues. Bram advises that a great Product Owner should be present and available to the team, sitting down with them during lunch breaks to discuss issues and concerns. He suggests helping the PO develop their own system to keep the product backlog manageable and addresses common counter arguments he gets from PO’s when asking them to limit the size of their backlog. Bram also provides tips on how to have a conversation about the consequences of adding too many things to the backlog and how to help the PO say “no” to stakeholders.  The Bad Product Owner: Working with technical PO’s to address dictatorial behavior and improve team motivation Sometimes, Product Owners who have a technical background tend to dictate solutions to the team without considering other options. Bram notes that these PO’s are often not open to different or better solutions and even question the team's progress. He suggests addressing this issue by making it transparent, showing the impact it has on the team, and discussing how team members feel about the collaboration with the PO. Bram also highlights the impact this behavior has on team motivation and provides tips on how to handle this situation, such as using real situations to help the product owner reflect and encouraging open discussion of team feelings in the retrospective.  Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Bram De Block Bram is not an official trainer, consultant nor freelancer. He is just himself, supporting colleagues in applying and growing their own potential and getting stuff done. Bram started as a software developer for 10 years, then grew into a half-time agile coach, and finally, full-time "Global Agile Lead" at Skyline Communications. Something "special" he learned (even if he wishes it wasn't special): the meaning and impact of "respect". You can link with Bram De Block on LinkedIn, or meet Bram face-to-face at this meetup he hosts in Belgium.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Bram emphasizes the importance of understanding the goal for the company and working with teams to align their goals with the company's vision. He believes that a Scrum Master's own success is tied to helping teams reach their goals. Bram provides insights on how to help teams define success, by challenging them to think about the vision for their product and having conversations about success, providing data points as examples, and using readily available product data to define what better could look like. The episode aims to help Scrum Masters to understand their role in the success of the team and the company, and to provide guidance on how to align goals and work towards achieving them. Featured Retrospective Format for the Week: The Lean Coffee Format for engaging retrospectives Bram introduces the Lean Coffee format, a dynamic and engaging way to facilitate meetings and discussions. This format is designed to make sure that everyone is engaged, regardless of whether they are introverted or extroverted. In a Lean Coffee session, we discuss the most voted topic and change the format regularly to maintain engagement.  In this segment, Bram refers to a collection of recipes for agile retrospectives which he, and his team make available to everyone at DataMiner Dojo. Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Bram De Block Bram is not an official trainer, consultant nor freelancer. He is just himself, supporting colleagues in applying and growing their own potential and getting stuff done. Bram started as a software developer for 10 years, then grew into a half-time agile coach, and finally, full-time "Global Agile Lead" at Skyline Communications. Something "special" he learned (even if he wishes it wasn't special): the meaning and impact of "respect". You can link with Bram De Block on LinkedIn, or meet Bram face-to-face at this meetup he hosts in Belgium.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Bram discusses the topic of agile evolution, a process of going beyond adoption, and adapting, and improving their agile methodologies. He explains that his organization used to work in Squads (based on the Spotify Model), each with their own backlog, but found that this resulted in a lot of dependencies and some teams had no "high value" items on their backlog, while others were too busy to deliver on the valuable items they had in their backlog.  He describes how that organization evolved to using Product Domains instead. The change team used MURAL to help visualize the changes, and invited people from every team to join and build a picture of the future with Product Domains. In that process, they went from 17 squads to 7 product domains.  Bram also provides tips on how to make the changes super clear, write down what the teams and organization will STOP/START/CONTINUE, and have follow-up sessions while timeboxing the whole work of defining the “future state”.  He highlights the importance of commitment and timeboxing as a trigger for action, and advises to avoid the anti-pattern of considering the “next change” as the final word. The episode aims to help organizations evolve their agile methodologies, to overcome common challenges and to improve the collaboration and communication within their teams. As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Bram De Block Bram is not an official trainer, consultant nor freelancer. He is just himself, supporting colleagues in applying and growing their own potential and getting stuff done. Bram started as a software developer for 10 years, then grew into a half-time agile coach, and finally, full-time "Global Agile Lead" at Skyline Communications. Something "special" he learned (even if he wishes it wasn't special): the meaning and impact of "respect". You can link with Bram De Block on LinkedIn, or meet Bram face-to-face at this meetup he hosts in Belgium.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Bram shares the story of a workshop where people participated and found that they liked it, but soon after, started to find reasons not to apply what they were excited about during the workshop. The team felt they were not allowed to make decisions, and the manager was not trusting that the team was capable. Bram highlights the common anti-pattern of a manager projecting fear onto the team and how to help the manager and team overcome that anti-pattern. He suggests considering what the worst case scenario is and to focus on celebrating successes instead. Bram also highlights that often, teams don’t feel they are allowed to experiment, and how he helps teams experiment and learn from their failures. We also talk about how to encourage managers to let teams work on safe-to-fail experiments, as they can help the team learn and grow. The episode aims to help managers and teams to overcome the fear of failure and to be more open to experimentation and learning. Featured Book of the Week: Getting Things Done by David Allen Bram recommends 'Getting Things Done' by David Allen, the ultimate productivity guide for anyone looking to streamline their workflow and achieve more. This book is a comprehensive guide that covers a lot of techniques to capture what is on your mind, what you need to do and get all those things out of your mind and into a system. The book offers strategies for getting calmer, being more effective and letting go of things that are holding you back. It emphasizes the importance of starting with a system and how to create one that works for you. This book will help you to achieve your goals and work smarter, not harder. It is a must-read for anyone who wants to be more productive and organized. Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Bram De Block Bram is not an official trainer, consultant nor freelancer. He is just himself, supporting colleagues in applying and growing their own potential and getting stuff done. Bram started as a software developer for 10 years, then grew into a half-time agile coach, and finally, full-time "Global Agile Lead" at Skyline Communications. Something "special" he learned (even if he wishes it wasn't special): the meaning and impact of "respect". You can link with Bram De Block on LinkedIn, or meet Bram face-to-face at this meetup he hosts in Belgium.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this podcast episode, Bram discusses the topic of thinking that one knows it all, and how this attitude can negatively impact a team's ability to effectively implement agile methodologies. Bram notes that this mindset can lead to a lack of respect from team members and a tendency to focus solely on following the sprint guide without considering the needs of the team. To combat this, Bram suggests bringing up the sprint goal without mentioning it by name, and focusing on identifying areas where team members can work together effectively. Additionally, Bram advises using curiosity to engage team members and encourage collaboration. Listen to the episode to gain a deeper understanding of how to overcome the challenges of thinking you know it all and bring agile goodness to your team. Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company. About Bram De Block Bram is not an official trainer, consultant nor freelancer. He is just himself, supporting colleagues in applying and growing their own potential and getting stuff done. Bram started as a software developer for 10 years, then grew into a half-time agile coach, and finally, full-time "Global Agile Lead" at Skyline Communications. Something "special" he learned (even if he wishes it wasn't special): the meaning and impact of "respect". You can link with Bram De Block on LinkedIn, or meet Bram face-to-face at this meetup he hosts in Belgium.

BONUS: Embracing Self-Awareness and Empathy in the Agile Change Process, Insights from Dustin Thostenson Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. About Dustin Thostenson "Understand, be understood" is Dustin's mantra. And has close to 3 decades of software development experience, and an agent of change as a technical coach. Dustin has worked on some amazing teams, and wants to help other people be in an environment that helps them deliver their best.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The perfect project, with the perfect PO The Product Owner Pino describes was intimately familiar with the product, and the problem that needed to be solved with it. Because of this, the PO did not have to seek permission or confirmation from someone else before making decisions. The PO was empowered! Also critically, the PO was “the face” of all decisions with the client, which allowed him to protect the team from unnecessary pressure. As Pino describes it: “it was the perfect project”! The Bad Product Owner: PO by committee, a serious anti-pattern Instead of one Product Owner, this project had a committee of people who were assigned the overall PO role. However, in this case, the committee did not work to fulfill the PO role. The conflicting needs in that group of people led to decisions that took too long, and to the alienation of the team, who was not allowed to give input after a decision because the committee was not able to process the feedback.  Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Pino Decandia Pino started in software development but realized he was more interested in people than code. With experience, Pino came to believe that people can change; they don’t resist change but offer their own vision, which needs to be met. Secondly, needs drive behaviors. To provide help, we must allow them to be clearly expressed. To set the example, we need to be ready to be the first to state our needs. And thirdly, that ideological battles are meaningless. You can link with Pino Decandia on LinkedIn and connect with Pino Decandia on Twitter.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When a Scrum Master leaves a team, and the team starts canceling all the Scrum ceremonies to “make space for work” in the calendar, that’s a critical sign that something was off with the work of the Scrum Master. In contrast, when the team takes ownership of the process, and the Scrum Master can start to step back, that’s a sign of success. In this segment, we also discuss how, sometimes, the team canceling meetings can be a good sign. Featured Retrospective Format for the Week: Metaphor based retrospectives unlock the fun and critical insights for Agile teams Pino likes to work with metaphor based retrospective formats like The Speedboat Retrospective, or The Sailboat Retrospective. His favorite metaphors are around sports, and he describes how he would use a (European) football game as the format to help team members find their “place” in the team. Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Pino Decandia Pino started in software development but realized he was more interested in people than code. With experience, Pino came to believe that people can change; they don’t resist change but offer their own vision, which needs to be met. Secondly, needs drive behaviors. To provide help, we must allow them to be clearly expressed. To set the example, we need to be ready to be the first to state our needs. And thirdly, that ideological battles are meaningless. You can link with Pino Decandia on LinkedIn and connect with Pino Decandia on Twitter.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Pino was working in a large Agile transformation for a large telecommunications company. In that process, it quickly became clear that the teams needed to provide transparency on the Agile adoption process so that management would be able to help the Board of Investors understand how the adoption process was progressing. This brought up the topic of metrics, and how to measure teams and their adoption of Agile. In this episode, we discuss how to adapt the way teams reflect so that it provides useful insights for the team, as well as the necessary adoption metrics for management to follow-up, and report on. As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Pino Decandia Pino started in software development but realized he was more interested in people than code. With experience, Pino came to believe that people can change; they don’t resist change but offer their own vision, which needs to be met. Secondly, needs drive behaviors. To provide help, we must allow them to be clearly expressed. To set the example, we need to be ready to be the first to state our needs. And thirdly, that ideological battles are meaningless. You can link with Pino Decandia on LinkedIn and connect with Pino Decandia on Twitter.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. This segment starts with a statement that we should understand and interiorize in our role as Scrum Masters, and continuous improvement experts: “Organization structures and policies are the cage we must free ourselves from in the day to day collaboration in the team.” In this context, we discuss how the “it’s not my job” anti-pattern can cause intense conflict in a team, and how Scrum Masters can reach out to management and HR to help change this anti-pattern. Featured Book of the Week: Nonviolent communication by Marshall Rosenberg In Nonviolent Communication by Rosenberg, Pino found important lessons that helped him learn how to listen and think about what “they” say when talking about the problems they see and face.  In this segment, we also talk about Clean Language, a dialogue model that aims to help clients access their own inner wisdom and resources to achieve their goals. Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Pino Decandia Pino started in software development but realized he was more interested in people than code. With experience, Pino came to believe that people can change; they don’t resist change but offer their own vision, which needs to be met. Secondly, needs drive behaviors. To provide help, we must allow them to be clearly expressed. To set the example, we need to be ready to be the first to state our needs. And thirdly, that ideological battles are meaningless. You can link with Pino Decandia on LinkedIn and connect with Pino Decandia on Twitter.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Pino was just starting his own journey as a Scrum Master. He joined a new team, with a strong passion for helping the team, and protecting them from interference. He saw his role as the “protector of the team”. As he tried to deliver on that Scrum Master role vision, he quickly realized that something was off. There was a part of that protective role that was not right for that situation. In this episode, we explore what was the conflict between his vision for the role, and the reality of software development. Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Pino Decandia Pino started in software development but realized he was more interested in people than code. With experience, Pino came to believe that people can change; they don’t resist change but offer their own vision, which needs to be met. Secondly, needs drive behaviors. To provide help, we must allow them to be clearly expressed. To set the example, we need to be ready to be the first to state our needs. And thirdly, that ideological battles are meaningless. You can link with Pino Decandia on LinkedIn and connect with Pino Decandia on Twitter.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The advantage of knowing Scrum in depth! This Product Owner had a deep understanding of Agile and Scrum. This enabled him to focus on the core interaction with the team. Every week, he’d meet with the team for the Review and Planning meetings. Through that, he was able to guide the team, communicate the updated Vision for the product, and help the team select the stories for the Sprint without overcommitting. The knowledge the PO had of Scrum helped him focus on the right communication cadence, and topics with the team! The Bad Product Owner: The core value of the User Story format for Scrum teams and Product Owners Peter was a Product Owner for one of his first projects. The project was very well defined and prepared, and they decided to do it with Scrum. Peter then tried to split the requirements and work packages into stories on his own. However, he did not reformulate the requirements in a way that would convey the goal or purpose of each story, or the product itself to the team. This experience helped Peter understand why the User Story format is so important.  In this segment, we talk about Inspired, the book by Marty Cagan. Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Peter Janssens Peter built a long career in agile coaching and training, and worked in leadership positions leading a PO team, and recently became CTO in a SAAS product company. Peter loves all conversations on effectiveness of team decisions, but he quickly realized that being responsible is different from being a coach. As a leader there is the challenge of sticking to the same foundations when dealing with delivery pressure. You can link with Peter Janssens on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When it comes to Scrum Master success, Peter explains why the success metrics for a Scrum Master are similar to those of a CEO. He focuses on the need for learning about the team’s surroundings, and to think about the outcomes (what we want to achieve, not what want to do) in a way that he describes as “outside - in”. In this segment, we also explore the idea of “convergence”, a critical thinking approach that Peter describes as serving CEO’s and Scrum Masters alike!  In this segment, we refer to the NoEstimates approach for software development. Featured Retrospective Format for the Week: The Happiness Door Agile Retrospective Peter’s advice is to build retrospectives into the day-to-day work with the teams, and try not to need a specific time for a retrospective. For example, he suggests: “have mini retrospectives every hour.” However, when that’s not (yet) the case, he prefers to use The Happiness Door retrospective, and explains his approach to that format. Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Peter Janssens Peter built a long career in agile coaching and training, and worked in leadership positions leading a PO team, and recently became CTO in a SAAS product company. Peter loves all conversations on effectiveness of team decisions, but he quickly realized that being responsible is different from being a coach. As a leader there is the challenge of sticking to the same foundations when dealing with delivery pressure. You can link with Peter Janssens on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Experienced Scrum Masters have a superpower that many think is a CEO or a top-leader’s skill. When Peter got asked, with only a few days notice, to organize a leadership team offsite, he knew it was time to use that superpower! Listen in to learn about that Scrum Master superpower that even CEO’s need!  In this episode, we refer to a blog post explaining why Vasco thinks that the future of the Scrum Master profession is a learning path towards the CEO role! As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Peter Janssens Peter built a long career in agile coaching and training, and worked in leadership positions leading a PO team, and recently became CTO in a SAAS product company. Peter loves all conversations on effectiveness of team decisions, but he quickly realized that being responsible is different from being a coach. As a leader there is the challenge of sticking to the same foundations when dealing with delivery pressure. You can link with Peter Janssens on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When Peter joined this project, the teams had been working on it for years and had little to show for it. Thanks to the CTO at the company, the new team which Peter coached, was able to focus on small, valuable increments to deliver the back-office system the company needed. Listen to this segment, to hear how we can help teams go from BIG BANG thinking to incremental delivery, a crucial need for Agile teams.  In this segment, we refer to the Toyota Kata and the PDCA cycle.  Featured Book of the Week: Accelerate by Forsgren et al.  In Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations by Forsgren et al., Peter found evidence-based support for many of the approaches, and practices used by Agile teams and Agile organizations. In this segment, we talk about the DORA metrics, and how to focus software development on business results.  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Peter Janssens Peter built a long career in agile coaching and training, and worked in leadership positions leading a PO team, and recently became CTO in a SAAS product company. Peter loves all conversations on effectiveness of team decisions, but he quickly realized that being responsible is different from being a coach. As a leader there is the challenge of sticking to the same foundations when dealing with delivery pressure. You can link with Peter Janssens on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Peter joined a team, and after a while he found himself not wanting to coach one of the team members. The team member in question was well respected in the team for this technical knowledge, and his “hero” status, but Peter was not able to help him to adapt to the needs for the team. He missed daily meetings on a random basis, and did not accept other ways of working. Over time, Peter and this team member grew apart, and Peter eventually handed the team to another Scrum Master. In this episode, we talk about how to avoid situations like this, and what Peter learned that now helps him deal with even the hardest to coach team members! Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company. About Peter Janssens Peter built a long career in agile coaching and training, and worked in leadership positions leading a PO team, and recently became CTO in a SAAS product company. Peter loves all conversations on effectiveness of team decisions, but he quickly realized that being responsible is different from being a coach. As a leader there is the challenge of sticking to the same foundations when dealing with delivery pressure. You can link with Peter Janssens on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: How to involve teams in the whole product development process Good PO’s always include the teams in the process of making decisions, but great PO’s go much further. They include the team in the process of gathering information, and listens to the team’s feedback. In this segment, we refer to the “Superchicken Paradox” a video with Margaret Heffernan. The Bad Product Owner: Helping PO’s that think they need to do everything, even the Scrum team’s work! Sometimes, the Product Owners we work with behave as if the thought there was no team to develop the product with them. In fact, they might try to do everything up to, and sometimes even including, writing code! In this segment, we explore what might be some causes of this Anti-pattern, and how we can help the Product Owner step back from the team’s domain of work, and focus on the PO’s domain of work!  Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Gert Brits Gert came from a programming background, and has worked across multiple industries, applying Agile Coaching across diverse and non tech areas. He has a focus on group dynamics blended with systems thinking, and the art of balancing application vs theory. You can link with Gert Brits on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When it comes to evaluating our success as Scrum Masters, Gert suggests we start with a simple question to frame our work: how is the scrum master helping the team deliver faster or better results? In this segment, we also talk about the importance of setting up a coaching agreement with the team and stakeholders, and we refer to Vasco’s Christmas 2022 bonus episode. Featured Retrospective Format for the Week: Tips on how to improve a simple Agile Retrospective format Gert likes the simple format that focuses on 3 questions (what went well, not well, what can we do about it?). However, he brings in different tools and practices around that format to adapt it to the reality of the team at the time of the retrospective. He suggests starting with an ice-breaker, and shifting the order of the main questions around depending on what you feel the team needs to talk about at the time. Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Gert Brits Gert came from a programming background, and has worked across multiple industries, applying Agile Coaching across diverse and non tech areas. He has a focus on group dynamics blended with systems thinking, and the art of balancing application vs theory. You can link with Gert Brits on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this organization, they struggled with the implementation of the OKR framework (Objective-Key Results). As Gert talked to the teams, he heard that they were frustrated with the long time the process took, how tightly structured it was, and how they felt unprepared to translate all their plans into the OKR framework.  Over time, Gert worked with leadership and the teams to find out how to adapt the framework to the reality of that organization and those teams. In this episode, we hear how Big Room Planning helped with the implementation of OKR’s and we learn other tools and practices to support the use of OKR’s in any organization.  As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Gert Brits Gert came from a programming background, and has worked across multiple industries, applying Agile Coaching across diverse and non tech areas. He has a focus on group dynamics blended with systems thinking, and the art of balancing application vs theory. You can link with Gert Brits on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Gert was working with a team that enabled other teams. It was a “developer advocate” team for Spotify, which helped other teams and company external contributors to develop innovative solutions at the website backstage.io. What this team was trying to achieve was completely new in that industry. As such a new team, there was a lot of uncertainty about the outcome to be worked on, which caused tension in the team. Listen in to learn how Gert was able to help the team overcome that tension and conflict, and grew to be a great team! In this segment, we talk about the RACI chart, and the Squad Health Check. Featured Book of the Week: Drive by Daniel Pink Gert recommends Drive by Daniel Pink, a book that helped him understand what motivates people to take action. The book helped Gert develop a heightened awareness of people’s motivations, and also the necessary self-awareness he needed as a Scrum Master. Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!  

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Gert heard his colleagues complain to him about some of the challenges and problems they were facing. Trying to help them, Gert setup a session for the team of Scrum Masters to discuss the problems he had heard. However, there was one problem… Listen in to learn when it is not a good idea to set up a collective retrospective, even if you know there are problems that need to be solved! Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. About Gert Brits Gert came from a programming background, and has worked across multiple industries, applying Agile Coaching across diverse and non tech areas. He has a focus on group dynamics blended with systems thinking, and the art of balancing application vs theory. You can link with Gert Brits on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Technical background is not necessary to be a great Product Owner! This PO had never been exposed to Agile, however this person wanted the product to be successful, and understood that software development was a team’s sport! This PO, even without software development background was able to be open-minded enough to learn what was necessary, to collaborate with the team, and was open to getting help from the Scrum Master!  The Bad Product Owner: Helping PO’s that didn’t want to be PO’s in the first place Sometimes, we work with PO’s that did not want to be given that responsibility. When the PO is forced to take that role and work with the team, the conditions are rife for problems. There might be many reasons for this, including that PO is the next “logical” step for a technical person’s career. In this segment, we talk about how Scrum Masters can help do “damage control” and help the team and the PO work together.  Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Omar Perez Omar is an Agile Coach from Barcelona who currently supports distributed teams that build data products to enable their company to be genuinely data-driven. He has had many previous lives as a design thinker, market analyst, communication consultant, project manager and startup founder. He aspires to become a “peopleware” expert.   You can link with Omar Perez on LinkedIn. 

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. As Scrum Masters, we operate at different levels. From the individual, to the team, to the organizational level and others! That means, Scrum Masters must be able to switch between the different levels, and keep different goals and methods in mind. In this episode, we discuss how we can acknowledge, and prepare for the different demands put on us. We discuss coaching, non-directive coaching, journaling as a technique to sharpen our senses, and the need to have a sparring partner, or even a coach to help us be more aware and deliberate in our work.  Featured Retrospective Format for the Week: The 6 Thinking Hats retrospective The 6 thinking hats by De Bono, is a book that explains that we have different ways to look at work, and problems we face. The 6 thinking hats retrospective helps us take advantage of the different types of thinking that we have in the team, and focus the team on what they can influence, rather than trying to solve all kinds of problems, many of which are outside the influence of the team.  Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!  About Omar Perez Omar is an Agile Coach from Barcelona who currently supports distributed teams that build data products to enable their company to be genuinely data-driven. He has had many previous lives as a design thinker, market analyst, communication consultant, project manager and startup founder. He aspires to become a “peopleware” expert.   You can link with Omar Perez on LinkedIn. 

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When working as a change agent, or change leader, we must be able to focus on what we have influence on. It’s no use trying to focus on the things we don’t, or can’t influence. In this episode, we talk about a big change that Omar was able to bring to a team that did not work with users. He explains how he introduced the idea, trained, prepared and helped the team being the user voice to their work.  As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Omar Perez Omar is an Agile Coach from Barcelona who currently supports distributed teams that build data products to enable their company to be genuinely data-driven. He has had many previous lives as a design thinker, market analyst, communication consultant, project manager and startup founder. He aspires to become a “peopleware” expert.   You can link with Omar Perez on LinkedIn. 

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Omar was working with a team that had been assigned a project with a fixed schedule, fixed scope, and a fixed price! The team was struggling with the assignment, and the mood was somber. There was little motivation, and conflict was everywhere… until there was a breakthrough that helped the team overcome all the anti-patterns! Listen in to learn how to escape the death-march that fixed projects can become!  Featured Book of the Week: Audiobook Beyond The Phoenix Project by Kim and Willis In the Audiobook Beyond The Phoenix Project by Kim and Willis, Omar found a book that helps clarify and describe the foundations on which devOps and Agile stand. As Omar describes it: these are the Newtonian Physics of our work with teams and software organizations. In this episode, we also refer to Out Of the Crisis by Deming, and Deming’s work in general.  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Omar Perez Omar is an Agile Coach from Barcelona who currently supports distributed teams that build data products to enable their company to be genuinely data-driven. He has had many previous lives as a design thinker, market analyst, communication consultant, project manager and startup founder. He aspires to become a “peopleware” expert.   You can link with Omar Perez on LinkedIn. 

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Omar was working with a team that had been working with a remote team, in another office, and country. Over the time those teams worked together there were some problems in communication and collaboration. Because the collaboration between the teams had been difficult, Omar thought it best to organize a retrospective. And then things got even worse! Listen in to learn what caused the problems, and what Omar did when the retrospective failed!  In this episode, we refer to Peopleware by DeMarco and Lister, a very important book for Scrum Masters.  Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Omar Perez Omar is an Agile Coach from Barcelona who currently supports distributed teams that build data products to enable their company to be genuinely data-driven. He has had many previous lives as a design thinker, market analyst, communication consultant, project manager and startup founder. He aspires to become a “peopleware” expert.   You can link with Omar Perez on LinkedIn. 

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Growth Mindset in the PO role Great PO’s have what Fred calls a “Growth Mindset”. Fred also highlights some of the key techniques Scrum Masters can use to help Product Owners in their work, such as regular 1-on-1’s, and working with the PO in defining what they want from their career. Through this work, Fred was able to help the PO work with the team in organizing a “hackathon”, which generated great ideas for the product. In Great PO fashion the PO was also able to tell the team which of those ideas would make sense “now” vs. “not yet”. The Bad Product Owner: The 3-headed PO hydra! In this team, the PO had left, and the company tried to fill in the PO role quickly by bringing 3 different people together to take on that role. However, that did not go so well, as Fred explains. We explore why having multiple people in the PO role can be a great “bandaid”, but it will backfire sooner or later. We also discuss how Fred was able to bring those 3 part-time PO’s together and work to define a better way to work together for those 3 people, so that the team could have the necessary support from the PO role. Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Fred Deichler Always leaning on the Scrum values and Agile principles (even before he knew about them), Fred has guided numerous teams through their Agile Journeys over his 20-year career in Technology leadership. Driven by a passion for continual improvement and finding a balance between people, process, and tools. And Fred knows his own journey is just as important. You can link with Fred Deichler on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Scrum Masters are, according to the Scrum Guide, responsible for the effectiveness of the Scrum team. Fred shares his own understanding of that responsibility, and how his perspective on it has evolved over time. In this segment, we talk about Evidence Based Management (EBM), and the values that EBM suggests are the key focus for teams and organizations. Featured Retrospective Format for the Week: Remember the Future, prospective for risks to prepare for Fred likes to ask the teams to, once in a while, focus on the future. Using pictures from the Back to the Future movie series, he helps the team prospect risks by imagining the future. This can be done in the form of asking questions such as: “imagine yourselves 3 months from now, what were the behaviors you had that helped you deliver, and what were the challenges you overcame?” Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox! About Fred Deichler Always leaning on the Scrum values and Agile principles (even before he knew about them), Fred has guided numerous teams through their Agile Journeys over his 20-year career in Technology leadership. Driven by a passion for continual improvement and finding a balance between people, process, and tools. And Fred knows his own journey is just as important. You can link with Fred Deichler on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Fred joined an organization that had adopted a modified SAFe model. His job was to help the teams do joint planning with the PI (Program Increment) planning event approach from SAFe. He had been asked to help the teams because of them taking too much work into an increment. The first step Fred and the teams took was to spend a bit more time understanding and planning each increment (from 2 days to 1 week of planning time). However, this extra time did not help with the planning accuracy. Even if they planned for longer, the result was still that the teams failed to deliver what they had planned. That’s when the challenge came from a Senior VP who asked them “how can we do things differently?” Over the next PI, the teams and Fred came up with a different approach to help visualize and understand the impact of uncertainty over time, and its impact on the results of the PI. Listen in to learn about how to define and communicate planning uncertainty! As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese. About Fred Deichler Always leaning on the Scrum values and Agile principles (even before he knew about them), Fred has guided numerous teams through their Agile Journeys over his 20-year career in Technology leadership. Driven by a passion for continual improvement and finding a balance between people, process, and tools. And Fred knows his own journey is just as important. You can link with Fred Deichler on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. At one point in his career, Fred was both the Scrum Master and manager for the teams he supported. As he reflected on the impact of the retrospectives he facilitated, he noticed that even though the retrospectives took place, the same things kept coming up at every retrospective. The retrospectives were helpful for the teams to “vent” their frustrations and talk about what was not working well, however, there was never time to discuss the improvement actions. This anti-pattern helped Fred realize that he needed to change the way he facilitated retrospective meetings, and he put in place a simple rule that ensured the retrospectives were impactful, not just helpful for the team! Featured Book of the Week: Scrum: The Art of Doing Twice the Work in Half the Time by Sutherland The book Scrum: The Art of Doing Twice the Work in Half the Time by Sutherland, was a critical book for Fred’s career and personal development in his understanding and practice of Scrum and Agile. One of the key lessons Fred highlights from the book is the razor sharp focus on delivering something “immediately”, by the use of questions such as “what can we deliver right away?” Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome! About Fred Deichler Always leaning on the Scrum values and Agile principles (even before he knew about them), Fred has guided numerous teams through their Agile Journeys over his 20-year career in Technology leadership. Driven by a passion for continual improvement and finding a balance between people, process, and tools. And Fred knows his own journey is just as important. You can link with Fred Deichler on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Fred had just started his first assignment as a Scrum Master. As he joined the team, he was told that the previous Scrum Master had been too dogmatic. Fred took that as a hint, and focused on being less strict in his Scrum training/mentoring, however as he started to work with the team, things started to unravel. The team was not really working well together, and there was tension between the team and their management/leadership. This brings us to a discussion on how to set up teams, and how to help the team members take responsibility for their participation in the distribution of work by taking on “T-Shape” skill development. Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Fred Deichler Always leaning on the Scrum values and Agile principles (even before he knew about them), Fred has guided numerous teams through their Agile Journeys over his 20-year career in Technology leadership. Driven by a passion for continual improvement and finding a balance between people, process, and tools. And Fred knows his own journey is just as important. You can link with Fred Deichler on LinkedIn.

In this episode, Vasco explores the Product Owner role and how it can become a key obstacle for the team's success. Vasco covers the 3 key constituencies that Product Owner needs to serve, as well as one key responsibility that is often left behind by many Product Owners. In this episode, we talk about the upcoming Product Owner Summit. If you are interested in being part of the volunteer team for the PO summit, you can email us at podcast@oikosofy.com What do you think of this perspective on the Product Owner role? Leave us a comment below, or send us your thoughts at podcast@oikosofy.com   About Vasco Duarte Author of http://NoEstimatesBook.com, and daily podcast host at https://scrum-master-toolbox.org/. I try to give back to the community every single day in an effort to improve the IT and product industry all over the world. Product Manager, Scrum Master, Project Manager, Director, Agile Coach are only some of the roles that I've taken in software development organizations. Having worked in the software industry since 1997, and Agile practitioner since 2004. I've worked in small, medium and large software organizations as an Agile Coach or leader in agile adoption at those organizations.

In this episode, Vasco explores one of the hardest lessons he's had to learn as a Scrum Master and Agile Coach. He shares what led him to that lesson, and how he's been able to overcome some of the critical, but also natural blockers to learn this important lesson. In this segment, Vasco talks about how important it is to grow as a person, and get coaching support. If you are interested in receiving coaching support from Oikosofy and from Vasco, you can contact us at: coaching@oikosofy.com. As Vasco puts it: "you should not be a coach for others, until you've started your own coaching journey with a coach!" The biggest Agile trends for 2023 In the final segment of this episode, Vasco shares what he thinks will be the biggest trends for the Agile community in 2023. He talks about Invitational Change and Agile Product Management. If you want to learn more about those trends, listen to this show to the end! Leave us your thoughts on 2023 Agile trend predictions below, or send us an email at: podcast@oikosofy.com About Vasco Duarte Author of http://NoEstimatesBook.com, and daily podcast host at https://scrum-master-toolbox.org/. I try to give back to the community every single day in an effort to improve the IT and product industry all over the world. Product Manager, Scrum Master, Project Manager, Director, Agile Coach are only some of the roles that I've taken in software development organizations. Having worked in the software industry since 1997, and Agile practitioner since 2004. I've worked in small, medium and large software organizations as an Agile Coach or leader in agile adoption at those organizations.

In this very special Christmas BONUS episode, Vasco explores the impact communities can have in our professional lives, and how we can support those communities. In this episode, Vasco also announces the Product Owner Summit, a new project by the Scrum Master Toolbox Podcast, to help you learn as you expand your community. If you are interested in participating, email Vasco at Vasco@Oikosofy.com, he's calling on volunteers to help organize that summit in 2023! Speaking of communities, you can join our Slack, where Scrum Masters and past guests of the podcast share their lessons learned and answer your questions. Join us and ask your questions! The reflection question As you finish this episode, reflect on what is the hardest problem, or struggle you face right now. Turn that struggle into an opportunity by asking questions from your community. Ask that question in a local community, or on the Scrum Master Toolbox Podcast Slack channel. This is the challenge, and reflection that Vasco leaves us at the end of the episode. Resources for this episode Meetup.com a platform that helps you find local communities and meetups that you can take part of About Vasco Duarte Author of http://NoEstimatesBook.com, and daily podcast host at https://scrum-master-toolbox.org/. I try to give back to the community every single day in an effort to improve the IT and product industry all over the world. Product Manager, Scrum Master, Project Manager, Director, Agile Coach are only some of the roles that I've taken in software development organizations. Having worked in the software industry since 1997, and Agile practitioner since 2004. I've worked in small, medium and large software organizations as an Agile Coach or leader in agile adoption at those organizations.

In this special Christmas BONUS episode, we cover some of the key lessons that Vasco collected throughout 2022. You get an insight into his lessons learned, but also the thinking process that led to them.  Listen in to learn about  The results of a change management poll for Scrum Masters and Agile Coaches, and what that says about our community  Product Ownership in 2022, and why the PO role needs a new approach in the Agile community Why the concept of Antifragile can, and should be applied to the work we do as Agile Coaches and Scrum Masters A BONUS reflection question for you to reflect on at the end of this year.  You can send your questions to podcast@oikosofy.com!    If you are interested in being part of a volunteer team that will be working on helping Product Owners during the year 2023, contact Vasco at Vasco@Oikosofy.com, and share why you’d be interested to be part of this work to help Product Owners!    About Vasco Duarte Author of http://NoEstimatesBook.com, and daily podcast host at https://scrum-master-toolbox.org/. I try to give back to the community every single day in an effort to improve the IT and product industry all over the world. Product Manager, Scrum Master, Project Manager, Director, Agile Coach are only some of the roles that I've taken in software development organizations. Having worked in the software industry since 1997, and Agile practitioner since 2004. I've worked in small, medium and large software organizations as an Agile Coach or leader in agile adoption at those organizations.

In this BONUS episode, Vasco reflects on what is the gift the Agile community needs the most and why. The gift Vasco refers to is something that many would think is an obvious part of any Agile adoption process. Some might even say it is a core aspect of any Agile adoption. Yet, it is often missing as Vasco shares in this episode. What is that gift? Listen in to know more! In this episode, Vasco refer to his #NoEstimates blog posts, as well as to the Podcast slack. If you are interested in joining our Slack, just drop us an email at: podcast@oiksofy.com! What did you think about this episode? Leave as a comment below, or send us your thoughts at podcast@oikosofy.com!   About Vasco Duarte Author of http://NoEstimatesBook.com, and daily podcast host at https://scrum-master-toolbox.org/. I try to give back to the community every single day in an effort to improve the IT and product industry all over the world. Product Manager, Scrum Master, Project Manager, Director, Agile Coach are only some of the roles that I've taken in software development organizations. Having worked in the software industry since 1997, and Agile practitioner since 2004. I've worked in small, medium and large software organizations as an Agile Coach or leader in agile adoption at those organizations.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Putting people first, a Product Owner lesson that Scrum Masters can amplify! Great Product Owners put people first in their decision making. Whether it is the team, or the customers, or the stakeholders, they focus on the interaction and the improvements they can deliver to those people. Great PO’s consider the input from everyone in the process, and help the Scrum Master make work fun, because teams that have fun, are more creative and more productive! The Bad Product Owner: Why PO’s want to act as dictators, and how we can help Agile teams change the dynamic Sometimes Product Owners behave like dictators. They want to tell the team exactly what to do, and sometimes even how to do it! This pattern can be promoted by a PO with technical background, but it hides a seriously negative dynamic! Listen in to learn why PO’s sometimes want to act like dictators, and what to do about it. Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Stacey Taurah A seasoned agile coach with a squiggly line into tech and delivery. From forensics to frameworks and all that’s in between. You can link with Stacey Taurah on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. “Can I make one person’s day a little bit easier?” This powerful question helps Stacey focus on her role as the Scrum Master for Agile teams, but it also helps her be pragmatic about the choices that inevitably come. In this episode, we also talk about the importance of collecting feedback often, and one question that helps us focus on the team at all times! Featured Retrospective Format for the Week: Focusing the team on “the most important thing” Stacey shares with us a format she designed to help the team focus on “The Most Important Thing”. This format focuses each team member on the thing they most care about, and uses familiar facilitation techniques to avoid taking too many actions out of the retrospective. Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!   About Stacey Taurah A seasoned agile coach with a squiggly line into tech and delivery. From forensics to frameworks and all that’s in between. You can link with Stacey Taurah on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Stacey shares with us a different way to look at team performance and team health. The story starts with the need to help teams learn about how they are performing as a team (not only software development professionals). At first, Stacey tries to help teams understand how important it is to look at the team's health, but that’s not an easy process. Listen in to learn about how Stacey went from skeptic teams, to enthusiastic teams in this change process! In this episode, we refer to the Kübler-Ross change model (aka Kübler-Ross change curve or the five stages of grief).   As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Stacey Taurah A seasoned agile coach with a squiggly line into tech and delivery. From forensics to frameworks and all that’s in between. You can link with Stacey Taurah on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. This team had people with an excellent technical background, and they were all driven and focused on delivering. It was therefore a surprise to see how the team started to act disengaged, and to see how the team was unable to deliver. When looking into it, Stacey found out that the team - even if it was filled with great people - was not working as a team. Listen in to learn about what drove this team apart! In this segment, we refer to the Impostor Syndrome, a phenomenon that Scrum Masters often need to deal with. Featured Book of the Week: The Goal by Godratt In The Goal by Godratt (already mentioned in previous episodes), Stacey found important tips and lessons on how to have conversations about planning and resourcing with the whole business, and to understand that sometimes, what seems like a blocker can be solved by using the Five Focusing Steps of Theory Of Constraints. Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Stacey Taurah A seasoned agile coach with a squiggly line into tech and delivery. From forensics to frameworks and all that’s in between. You can link with Stacey Taurah on LinkedIn.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Stacey started as a very enthusiastic Scrum Master. She felt the role suited her, and she wanted the teams to “get” Agile and Scrum! In that role, she felt she knew all about Scrum because she knew it “by the book”. However, in practice Stacey found - in retrospective - that she was pushing the process to the team. Since then, she’s learned that we must help the teams adapt, and change, not push the process to the team. In this episode, we talk about what that means in practice, and how the Scrum Master can help teams adopt Agile and Scrum at their own pace. In this episode, we refer to the Shift Left movement. Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company. About Stacey Taurah A seasoned agile coach with a squiggly line into tech and delivery. From forensics to frameworks and all that’s in between. You can link with Stacey Taurah on LinkedIn.